Residence Inn by Marriott Houston The Woodlands/Market Street

Clean, well-appointed room with convenient kitchenette. Helpful, friendly staff. Conveniently located near popular attractions. Would definitely recommend.

Very good

Showed up for our reservation to be told that we were bumped for another guest’s extension. “Didn’t you get our email”? No, I hadn’t, I was driving to the hotel for the reservation I booked over a month ago. So we go back to the car and I review the email blaming a faulty ac for us being rebooked at another location. Emailed the manager back of my displeasure and didn’t get a response. The location we chose was done so for a purpose. I know the location was more expensive than where we were rebooked and I requested some refund to make up for it, but I’m sure I won’t hear back. Maybe I was bumped because I booked through a third party, so buyers beware. I plan to let Hotels.com know of this experience in case this is a usual practice.

The hotel is very nice the beds are a little hard but everything else was nice

Clean rooms

Ubicación excelente.

We were visiting family nearby, so it was very nice to have our own space with breakfast, a fire pit seating area, and a great location. It was easy to walk to our event at the pavilion, and we even had time for dinner beforehand. Great location! The staff were helpful and friendly.

The staff was excellent especially America. She went above and beyond to help me. The sofa wasn't that comfortable.

The staff was excellent especially America. She went above and beyond to help me. The sofa wasn't that comfortable.

Cynthia Woods - quick easy walk from the property

Exceptional

Very good

Very good

Exceptional

proximity to cynthia woods mitchell pavillion- free breakfast wasnt bad- nothing overly fancy of course

Great stay

Nice and clean

America at reception desk was top notch, laundry facilities were clean and reasonable. The suite was comfortable and quiet. Thank you.

Great breakfast and very friendly staff from front desk to housekeeping.

Bad: VERY dirty. Housekeeping obviously doesnt get held accountable for room condition. Found fingernail clippings, mold in the shower and overall not well cleaned

Exceptional

The staff at this location is particularly nice as well. I always get great service when I check in. Everyone is super friendly.

Well equipped kitchen

Staff service was excellent. I’m nit picking here, but maybe a better breakfast.

All great

Everything! Nothing!

Everything! Nothing!

The hotel, staff and property were very nice. The only complaint I have is the pay for parking. $15 a night for parking??!! Do you have a lot of people stay that walk there? Or maybe take an Uber/taxi?

Very good

The staff was nice. The room wasn’t the cleanest. It smelled moldy.

Not hot water in shower. Sinks had hot water. TV didn’t work. Tv remote appeared to work ok. When I asked the front desk for a refund the kid was trained to DEFLECT. He said call Hotels.com. Our country has lost its way.

Not hot water in shower. Sinks had hot water. TV didn’t work. Tv remote appeared to work ok. When I asked the front desk for a refund the kid was trained to DEFLECT. He said call Hotels.com. Our country has lost its way.

Excelente

Excelente

The staff were very courteous and helpful. Great amenities and good breakfast.

The staff were very courteous and helpful. Great amenities and good breakfast.

Location Cost

Location Cost

Wonderful throughout!

Wonderful throughout!

The building is clearly old and in need of renovations, but it was clean. The bathroom was in need a deep clean, but it was clear that it was not for lack of trying. It was just an old room. Breakfast was delicious!

The building is clearly old and in need of renovations, but it was clean. The bathroom was in need a deep clean, but it was clear that it was not for lack of trying. It was just an old room. Breakfast was delicious!

Nice kitchen, clean room and nice staff

Nice kitchen, clean room and nice staff

Pleasant

The air conditioner’s were very nosy!!

The air conditioner’s were very nosy!!

Staff was kind. Room was nice and clean, but... ac didnt work at all, musty smell in hallways, and when you didn't smell that, there was a gas smell. Also they charge 14$ for parking. Bed was lop sided so had to sleep sideways. I wont trust the marriot name anymore. No ice machines available either.

Staff was kind. Room was nice and clean, but... ac didnt work at all, musty smell in hallways, and when you didn't smell that, there was a gas smell. Also they charge 14$ for parking. Bed was lop sided so had to sleep sideways. I wont trust the marriot name anymore. No ice machines available either.

Nice people

Nice people

the location was great, staff were helpful and polite my room wasn't serviced for 3 days despite numerous reminders and then not much was done when it was serviced.

The staff was professional and helpful. The room had everything we needed. The location was great

The staff was professional and helpful. The room had everything we needed. The location was great

The staff were kind and the rooms were clean, but the beds were not comfortable and the shower water was like warm. And $14 parking fee? That is silly. Otherwise, the location was good for an easy walk to the concert Pavilion.

The staff were kind and the rooms were clean, but the beds were not comfortable and the shower water was like warm. And $14 parking fee? That is silly. Otherwise, the location was good for an easy walk to the concert Pavilion.

Convenient to the venue hours attending Pay for parking

Convenient to the venue hours attending Pay for parking

Exceptional

Exceptional

I majorly suffered with my Wi-Fi across my stay for two weeks. The Wi-Fi doesn’t work in the bedroom, signal is too low, and when you close the door, the Wi-Fi doesn’t work at all. The slowness of wifi was noticed by other customers stating there too. Also, the Wi-Fi doesn’t work near the breakfast area at the lobby. This issue is faced by everyone who used to be at the lobby. I highlighted both the issue on the very first day, but the team asked me to contact the Wi-Fi vendor directly. However, it is the team responsibility to contact them and get this sorted for customers. The second issue was regarding the door. Lock door lock had an issue while trying to lock the door once you’re out.

I majorly suffered with my Wi-Fi across my stay for two weeks. The Wi-Fi doesn’t work in the bedroom, signal is too low, and when you close the door, the Wi-Fi doesn’t work at all. The slowness of wifi was noticed by other customers stating there too. Also, the Wi-Fi doesn’t work near the breakfast area at the lobby. This issue is faced by everyone who used to be at the lobby. I highlighted both the issue on the very first day, but the team asked me to contact the Wi-Fi vendor directly. However, it is the team responsibility to contact them and get this sorted for customers. The second issue was regarding the door. Lock door lock had an issue while trying to lock the door once you’re out.

Everything at our stay was great. We had the Queen suite which was perfect for our family of 4.

Everything at our stay was great. We had the Queen suite which was perfect for our family of 4.

Superb

The room smelled like old cigarettes. It was clean but definitely dated.

They charge for parking.

Wonderful room!! Nice and big!! Clean and has everything you need.

Wonderful room!! Nice and big!! Clean and has everything you need.

Ac always broke told us we can't move rooms and we were checking in at 3 pm thats 3 times and every time I get a room with broke ac and it takes till about 2 am to cool to 72° and after a hot concert coming in to bed and it's 78° in the room still is not comfortable

The availability to be able to check out late.

Did not make as my wife received a liver transplant and I stayed in the hospital area to be close to her

Did not make as my wife received a liver transplant and I stayed in the hospital area to be close to her

Was very comfortable and loved that it has two rooms one for me and my husband and the other for teenage daughter with a joining living room and kitchen.

Was very comfortable and loved that it has two rooms one for me and my husband and the other for teenage daughter with a joining living room and kitchen.

I was extremely pleased with our stay. The staff was friendly and helpful. The room was clean and breakfast was impressive. The best part was it was only half a mile from our event (concert). The cost was a little more than other places but it was worth it No complaints. I can honestly say there was nothing negative about our stay

Great stay for concert in the area. Easy walking to venue.

Great stay for concert in the area. Easy walking to venue.

I did not like the fact that I was charged a parking fee. I was there for a concert, Inn chosen because it was a walkable distance. I could have stayed 1/2 mile away for $60 less and driven my car and parked FREE at the venue. YOU SHOULD STATE THAT THERE IS A PARKING FEE!

I did not like the fact that I was charged a parking fee. I was there for a concert, Inn chosen because it was a walkable distance. I could have stayed 1/2 mile away for $60 less and driven my car and parked FREE at the venue. YOU SHOULD STATE THAT THERE IS A PARKING FEE!

The staff is always amazing and so friendly. The location is also great. You can walk to the grocery store and lots of restaurants. Nothing

Quiet and comfortable.

Quiet and comfortable.

N/a

Overall a good stay. Reception was welcoming, helpful and kind. It met our expectations and was a good last minute stay.

Overall a good stay. Reception was welcoming, helpful and kind. It met our expectations and was a good last minute stay.

Great location and stay

Great location and stay

Everything was great. The walk to cynthia woods wasn't bad and the pool is open 24hrs, so we could jump in after a hot day in the lawn. We will likely stay here for every concert. The full kitchen was a nice surprise.

Everything was great. The walk to cynthia woods wasn't bad and the pool is open 24hrs, so we could jump in after a hot day in the lawn. We will likely stay here for every concert. The full kitchen was a nice surprise.

Refused to provide a receipt for my visit. Can’t get reimbursed without receipt. Will never stay again.

Refused to provide a receipt for my visit. Can’t get reimbursed without receipt. Will never stay again.

Meredith and the rest of the staff were so welcoming. We loved it! Thank you!

Meredith and the rest of the staff were so welcoming. We loved it! Thank you!

Front desk service was not always available.

Front desk service was not always available.

Everything was great....however I had to leave early for a family emergency and not sure if I was given a reduction in my overall bill because I left a day early.

Everything was great....however I had to leave early for a family emergency and not sure if I was given a reduction in my overall bill because I left a day early.

The property was very clean and beautifully laid out. I love the heated swimming pool indoors and the wonderful breakfast. Nothing

Location and staff. Suddenly, after being a customer for several years,trying to impose parking fees with no solid reason.

What I didn’t like was the fact that they charged you to park your car in their car, even though you were a hotel guest

What I didn’t like was the fact that they charged you to park your car in their car, even though you were a hotel guest

No. Everything was good.

They charged $14 usd for parking each day, never read about it on my Expedia reservation. Check in too slow, issues with some rooms, they said/

They charged $14 usd for parking each day, never read about it on my Expedia reservation. Check in too slow, issues with some rooms, they said/

The elevators were not working on the nights of our stay. We got put on the 3rd floor. I booked a king suite and I got a queen suite. There was not an explanation as to why we got a queen suite when I paid for a king suite.

The elevators were not working on the nights of our stay. We got put on the 3rd floor. I booked a king suite and I got a queen suite. There was not an explanation as to why we got a queen suite when I paid for a king suite.

Everything overall was good. The only thing that was an inconvenience was the elevator was broken. We did receive an email a day before my reservation informing us of the elevator issue. But the room was already booked. We were on the 3rd floor so going up and down the stairs with a toddler while pregnant was a bit tiring. But overall the stay was good.

Everything overall was good. The only thing that was an inconvenience was the elevator was broken. We did receive an email a day before my reservation informing us of the elevator issue. But the room was already booked. We were on the 3rd floor so going up and down the stairs with a toddler while pregnant was a bit tiring. But overall the stay was good.

Quite the bargain for 2 bewdrooms, 2 baths, 3 TVs, a fireplace and working kitchen!

Quite the bargain for 2 bewdrooms, 2 baths, 3 TVs, a fireplace and working kitchen!

Excellent staff and clean Very nice location

Quiet, clean and short walk to Market Square or the mall.

Quiet, clean and short walk to Market Square or the mall.

Other than that, one of the showers had low water pressure, but no other issues.

Other than that, one of the showers had low water pressure, but no other issues.

We loved it here so much, the staff was exceptional

We loved it here so much, the staff was exceptional

Everything

The hotel staff was outstanding.

The hotel staff was outstanding.

The air conditioning didn't really seem to work right?It was constantly pumping heat period had to turn down i several times period the elevator was also not working for the last two days or stay somewhat of an inconvenience being on the third floor

The air conditioning didn't really seem to work right?It was constantly pumping heat period had to turn down i several times period the elevator was also not working for the last two days or stay somewhat of an inconvenience being on the third floor

Great location. Staff was very helpful.

Great location. Staff was very helpful.

Well kept / clean / great breakfast

Great place to stay. The staff is always friendly.

Great place to stay. The staff is always friendly.

My stay was quite pleasant!

My stay was quite pleasant!

Exceptional

We liked to the location; the hotel ambience; Mary at the front desk and the prompt and courteous service she provided; the room upgrade we received at check in; the free breakfast; and having the heated pool all to ourselves on Sunday morning.

The a/c in our room never got below 74 and bathroom sink was slow to drain. We were within a 5 minute walk to the venue which was great.

The a/c in our room never got below 74 and bathroom sink was slow to drain. We were within a 5 minute walk to the venue which was great.

Great location. Clean! Nice staff.

They gave us an updgraded room which was nice but I wanted a King bed and we got a Queen suite. There was a dirty qtip on the bathroom floor. There was only one trash can in the kitchen. Nothing in the bathrooom. The elevator only works part of the time. Continental breakfast was good. Overall rating I'd give them a 6.

They gave us an updgraded room which was nice but I wanted a King bed and we got a Queen suite. There was a dirty qtip on the bathroom floor. There was only one trash can in the kitchen. Nothing in the bathrooom. The elevator only works part of the time. Continental breakfast was good. Overall rating I'd give them a 6.

Nice location and friendly staff.

Nice location and friendly staff.

Great hotel with small suites. Very quiet. I wish I had time to use the basketball court.

Great hotel with small suites. Very quiet. I wish I had time to use the basketball court.

Property and room was clean, staff was friendly, and location is in walking distance of attraction.

Property and room was clean, staff was friendly, and location is in walking distance of attraction.

Everything about this property was over and beyond expected. One of the best stays we have ever experienced anywhere!

Everything about this property was over and beyond expected. One of the best stays we have ever experienced anywhere!

Check in staff was very friendly. The room was clean and very spacious.

Check in staff was very friendly. The room was clean and very spacious.

Great location and the room was perfect! Very accommodating staff. Will happily stay there again

Great location and the room was perfect! Very accommodating staff. Will happily stay there again

The staff made us feel welcom. Especially Mochelle and Maria at the front desk. The room was very nice and the grounds are very well kept. Overall 4 stars

The staff made us feel welcom. Especially Mochelle and Maria at the front desk. The room was very nice and the grounds are very well kept. Overall 4 stars

Clean, friendly staff, ample parking and convenience to shopping and restaurants and the Cynthia Woods Pavilion

Clean, friendly staff, ample parking and convenience to shopping and restaurants and the Cynthia Woods Pavilion

The room was adequate, the staff was very friendly and helpful, but there was no housekeeping for a 3-night stay, and the shower barely worked which in the Houston humidity was really a challenge. The A/C was off and on all night long -- overall, just not that comfortable. We did get fresh towels when we asked, but we didn't feel cared-for, more neglected. Location is convenient, though not quite walkable to Market Street or the Walkway.

The room was adequate, the staff was very friendly and helpful, but there was no housekeeping for a 3-night stay, and the shower barely worked which in the Houston humidity was really a challenge. The A/C was off and on all night long -- overall, just not that comfortable. We did get fresh towels when we asked, but we didn't feel cared-for, more neglected. Location is convenient, though not quite walkable to Market Street or the Walkway.

My stay overall was great! The property is a little older but kept up well.

My stay overall was great! The property is a little older but kept up well.

Its old!

Its old!

We had a family gathering. Clean and great service. In a nice area around stores, restaurants, mall and easy access to main highway. Great location.

We had a family gathering. Clean and great service. In a nice area around stores, restaurants, mall and easy access to main highway. Great location.

walking distance to main village centre and lake. Friendly and helpful staff. Decent breakfast options. Would benefit from cafe/bar for pm and evenings when you don’t feel like cooking. Showers like warm, could be warmer. Overall a good experience.

walking distance to main village centre and lake. Friendly and helpful staff. Decent breakfast options. Would benefit from cafe/bar for pm and evenings when you don’t feel like cooking. Showers like warm, could be warmer. Overall a good experience.

clean, close to everything,

clean, close to everything,

The hotel was in a good location. The room was clean. I was annoyed that they charged me $12 to park in their parking lot which was not even a secured lot.

The hotel was in a good location. The room was clean. I was annoyed that they charged me $12 to park in their parking lot which was not even a secured lot.

Great place to stay in a convenient location.

Great place to stay in a convenient location.

Exactly what I needed for an extended business stay. Clean, quiet and comfortable with a sense of home.

Exactly what I needed for an extended business stay. Clean, quiet and comfortable with a sense of home.

Kind staff. Nice community

Kind staff. Nice community

Friendly staff. Very clean rooms.

Friendly staff. Very clean rooms.

I loved that the pool was open 24/7 and heated! When we visit in the future, we will definitely book with you and travel to the destination; your hotel was a great experience overall. Other than the parking charge.

I loved that the pool was open 24/7 and heated! When we visit in the future, we will definitely book with you and travel to the destination; your hotel was a great experience overall. Other than the parking charge.

Hotel is in a great location, very close to the mall and Market Street. Staff are amazing and helpful. Room was large and comfortable. Breakfast was OK. Small gym that was quiet. Good sized indoor pool.

Hotel is in a great location, very close to the mall and Market Street. Staff are amazing and helpful. Room was large and comfortable. Breakfast was OK. Small gym that was quiet. Good sized indoor pool.

It was very spacious and worked well for our needs. Clean and friendly.

It was very spacious and worked well for our needs. Clean and friendly.

This property was wonderful. We stayed here for a quick anniversary trip and it's less than a mile to everything The Woodlands has to offer.

This property was wonderful. We stayed here for a quick anniversary trip and it's less than a mile to everything The Woodlands has to offer.

Great and comfortable room.

Great and comfortable room.

Great stay with our kids. Would stay there again.

Great stay with our kids. Would stay there again.

The indoor pool is great, chimney in the room is a nice amenity.

The indoor pool is great, chimney in the room is a nice amenity.

Our room was wonderful, we were so well provided for. Great bed, and pleasantly dark and quiet in the night. Loved the fire pit and the pool was good too. Breakfast was decent. Staff were very helpful. Also, it’s a nice area to explore and we took some nice walks.

Our room was wonderful, we were so well provided for. Great bed, and pleasantly dark and quiet in the night. Loved the fire pit and the pool was good too. Breakfast was decent. Staff were very helpful. Also, it’s a nice area to explore and we took some nice walks.

Just stayed one night but there were no issues and the room was great.

Just stayed one night but there were no issues and the room was great.

Conveyance. Rooms are too dark. Need way better lighting. Need make up mirror for ladies. Better tv channels

Conveyance. Rooms are too dark. Need way better lighting. Need make up mirror for ladies. Better tv channels

Vents were filled with mold and dirt. Refund please!

Vents were filled with mold and dirt. Refund please!

Bed was not comfortable Kitchen area lighting was horrible. Not enough light to do anything, Overhead lighting poor and NO under cabinet lighting to use on counter.

Bed was not comfortable Kitchen area lighting was horrible. Not enough light to do anything, Overhead lighting poor and NO under cabinet lighting to use on counter.

Great

Great

Walking distance to so many places.

Walking distance to so many places.

Close by for entertainment purposes and was clean

Close by for entertainment purposes and was clean

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I didn't like the unexpected additional charge over parking space upon check in.

I didn't like the unexpected additional charge over parking space upon check in.

My husband and I really enjoyed our stay, we loved the full kitchen that was provided! We’ll definitely be staying here next time we come back. Oh and breakfast was great!!

My husband and I really enjoyed our stay, we loved the full kitchen that was provided! We’ll definitely be staying here next time we come back. Oh and breakfast was great!!

Awesome

Awesome

Very clean and good breakfast

Very clean and good breakfast

Convenient for my shows at the woodlands

Convenient for my shows at the woodlands

Elevator is slow and small. We were in town for a concert and everyone was arriving and leaving at the same time. Customers either had to wait or pack in.

Elevator is slow and small. We were in town for a concert and everyone was arriving and leaving at the same time. Customers either had to wait or pack in.

Very awesome place❣

Very awesome place❣

The room was very clean, spacious, and welcoming. The staff was great as well. We will return. Very close to the Cynthia Woods Mitchel Pavilion!!! So very close to the venue.

The room was very clean, spacious, and welcoming. The staff was great as well. We will return. Very close to the Cynthia Woods Mitchel Pavilion!!! So very close to the venue.

I thought the hotel was great, the location was great, didn't have any complaints except the air conditioner was a bit loud. More of a vibration feeling than sound. Probably just needs a little maintenance.

I thought the hotel was great, the location was great, didn't have any complaints except the air conditioner was a bit loud. More of a vibration feeling than sound. Probably just needs a little maintenance.

The bed was very uncomfortable, felt like a hump in it. Other than that it was great!

The bed was very uncomfortable, felt like a hump in it. Other than that it was great!

Mary at the front is the sweetest! Great stay and walking distance to shops, food and and the woodlands pavilion

Mary at the front is the sweetest! Great stay and walking distance to shops, food and and the woodlands pavilion

Hotel assesses a $12 a day parking charge to park on their surface lot. Hope it was worth it, Marriott. Won’t be staying with you any time soon.

Hotel assesses a $12 a day parking charge to park on their surface lot. Hope it was worth it, Marriott. Won’t be staying with you any time soon.

Nice hotel, staff was excellent

The surprise of having to pay to park in the parking lot

Could not believe that i paid more for my small dog and car park. 100$ to have the small dog with us and 50$ for parking in a very poor illuminated area

We loved it and had a wonderful time.

This hotel is updated and clean. The front desk staff is very friendly and helpful. It is conveniently located to the Woodlands Mall and Market Street shops. My king room was very spacious - kitchenette with breakfast bar, sofa, desk, and even a fireplace! The only very small thing that I would change is the lighting. The room is rather dark (particularly the kitchen area) unless you turn on every light. I also would've liked to have better vanity lighting. However, it was so comfortable that I wished that I needed to stay longer. I will definitely stay here again if I'm even in the area. It was a great value for the price.

great stay

Nice stay. When we turned up the heat, it smelled like urine. That smell eventually subsided and all was OK.

The studio was very clean and comfortable. Everything was set up for us to use right away. I was a bit confused by the trash cans being under the cabinets but we eventually found them! The complimentary breakfast was a good way to start the day.

The hotel looks like an Elementary School from the outside. The from entrance is difficult to find at night (looks like the rest of the building) and it has no car port that you can park underneath when checking in - you have to park out a ways from the lobby and this is extremely inconvenient when it’s freezing and raining! You also have to pay $12 for parking (and keep in mind that the hotel is in a neighborhood and has its own/large lot - meaning not having to contend with city, parking garage, etc) challenges. The parking fee makes zero sense. I stay here again if I had no other choices.

Clean, safe hotel. Enjoyed the split rooms without kids.

Room was very accommodating for 5 of us ,2 bedrooms n 2 baths , walking distance to mall , pavilion. Very reasonable price for room too , we will be staying again 😁

I booked a king bed and did not receive that. Got some sort of room "upgrade" and got a queen bed instead because they didn't have any to fix their error.

I have always stayed at the Marriott waterway hotel. We travel to the woodlands 3 or 4 times a year for concerts. This was the first time at the residence inn. It is now our go to hotel for concerts!

Nice clean hotel. We will stay there again

Staff not very helpful. Family was very inconvenience

Nice hotel, friendly staff and good location.

Bed very uncomfortable! AC was extremely loud, so that we did not get any sleep. Terrible!

Had no problem checking in 2 hours early. Greeted very nicely upon check in. Very clean room and within walking distance to the pavilion and restaurants and shopping.

Extremely uncomfortable bed, mattress needs to go!!!!!!

Loved this hidden gem! Not too far of a walk to shopping and the pavilion. The staff was wonderfully welcoming and helpful. My only complaint would be the bed and A/C options. But we made it work.

Great location and very roomy. All of staff very friendly.

I loved the stay at this property. It was a bit challenging to get to but it worked out fine. I also loved the front desk staff. They were so friendly and VERY helpful. I was expecting to have a separate bedroom as the online description dictated but the stay was very good.

I liked the room size.

Close to our event for the evening & around corner from Market Street where we met friends & dined. Great stay. Thank you..!