Hotel Crawford

A but far from the main touristy area. Be prepared to walk. Our AC unit also didn’t work so it was warm

The beds were not comfortable and were extremely hard

Clean, quiet, great location and the balcony was lively for breakfast (byo porridge) The meals area is MASSIVELY under-utilized. Great location awful food, orange juice in a glass not much bigger than a shot glass seemed a bit stingy. Terrible tasteless coffee from automatic machine. One breakfast and the rest we did ourselves in our room.

A bit far from downtown.

Clean Restaurant opens late until 7:30

Everything, staff super friendly There was nothing to dislike about the property . Everything close by.

Great location. Close to water. Not crowded. Bright & Clean. Friendly, helpful staff. Easy access to Pompei from train station. We were able to take the ferry to Naples - a 45 minute crossing. Also trips to Amalfi Coast easily available. . Your ad said a short walk,from train station. but failed to mention small streets, and uneven walkways so difficult to manipulate suitcases. When you arrive at destination rail station the man in the office not helpful on how to get to hotel.

Staff was friendly and very helpful... and patient with my many requests. Also, the room was ideal. Finally, the location was perfect. I highly recommend this hotel. Staff. Hotel. Location.

Very good

We really enjoyed our stay and were pleasantly surprised as our expectations based on reviews were cautious. The property is clean and not outdated. The location being a bit far from Sorrento was still okay with us as we enjoyed the 30 minute walk into Sorrento and the restaurants nearby with great views of the port and ocean.

Good Location, friendly staff, room had balcony with table, chairs and loungers. Advertised with a bar and roof top bar. The bar was only open at breakfast time and the roof bar never opened. Reception told us the would get us drinks if we asked them. This is not the same as a bar. Maybe they don't open mid September

The front desk staff member who tried to offer tours on first day, and attitude changed one she saw we had stuff booked. She provided incorrect information about the downtown area, & restaurants I inquired about. She refused to make a reservation and lied

Exceptional

Superb

Receptionist was friendly and did what she could for us. View from room. Very poor. Claim they are 4-star hotel but more like a 2 or 3 star hotel. Holes in sheets, pillow cases and towels. Hairs on floor and bed. Dirty mugs. No spoons. No slippers. Iron but no ironing board. Cleaner knocked early even though “do not distrub on door” black marks on wall. Paint pealing off wall. Safe low down so hard to access. Small shower. Can go on and on.

The location was great! Close to the sea and train station and only a 20 minute walk from Sorrento City centre. The staff were friendly and helpful. The rooftop was also great to relax, 360 degree views of the town. The breakfast was disappointing with limited options

Exceptional

Location Employees, the fact that they gave us room that looked nothing like on booking, we didn’t have iron in the room and when i went to ask on reception, lady gave me one that was leaking and my dress got ruined. Also, she told me to iron on bed, no iron board… they didn’t have. When i came downstairs to complain about shower leakage, no one even apologized. They said they will come to look at it but no one came. They offered a new room but with lower level of what we bought… so horrible. And the guy at the reception was fighting me about iron, it was like a comedy scene. He was making sure i was the one crazy because i told them where iron was leaking.

Good

Beautiful room and very central! Staff were very helpful and the view from the roof at sunset was gorgeous. Bathroom had very visible mould on the ceiling but other than that everything was great ?