Royal Mirage Deluxe Marrakech

room was filthy

Room is big No cattle No water No shaving and dental kit I felt bed cover not clean

old and not confortable

I had a great stay at Hotel Mirage Royal Deluxe. The room was very comfortable and cozy, perfect for relaxing after a long day. The highlight of my experience was definitely the food — the traditional Moroccan dishes were incredibly delicious and full of flavor. Truly an amazing culinary experience. Highly recommended! All good

there are a broken tube in the bathroom and the maintenance team never arrived, I left the room too early to expect.

Most of the staff is friendly and the hotel in general is lovely but we had a big problem with the reception and the laundry. And the balcony was all covered in pigeon shit and we had a big cockroach in our bathroom. But both of those things are fine, we're not too fussy, but what we absolutely hate is when somebody tries to scam you and rip you off. And this is what happened here. We are most dissatisfied and most angry by far on this whole trip!!! What your staff did is most scandalous and shameful and untransparent by far on any of my journeys and I've traveled half of the world. To be charged 140 euros for two mid sized shopping bags not even full of clothes that needed to be washed. Mainly socks, underpants and a few tshirts and 3 pants. And my girlfriend is small so her clothes are even less specious. In general one full load of laundry machine that wasn't heavily dirty, just needed regular wash and you charge it 140 euros! Are you fu.k...g crazy!! In wich universe does that cost that much!?!? Not even in Norway where I work, which is one of the most expensive countries in the world. This is a total ripoff and a scandalous untransparent scam! And best part is that I've asked for the price of service twice, once at the reception and once when I made the call to the laundry service and non of the times they gave me an answer about the price. And your reception clerk told me today that we have it in our room which we don't. And we most definitely looked everything in the room, both of us. This is an absolute disgrace! If this is a proper way to treat a guest than you should be ashamed! And you advertise 5 star service. Our whole stay for 3 nights was 300 euro, and we payed half of that only for one load of laundry washing and ironing. Where is that normal?! How is that normal, please tell me!? And your country isn't even that expensive. An absolute outrage! If we knew it cost that much we wouldn't even use it, or maybe just for a few items and that's it. And I asked for the price, twice! You should have at least warrend me that it's expensive. If you have any honesty and honor, you will at least reimburse half of the cleaning bill, and even that will still be super expensive. Unbelievable and scandalous. And I will report this everywhere!

perfect N/A

Everything. Guest service, hotel ambiance, food & atmosphere Nothing

Staff is nice and the main foyer is nice. Rooms need to be renovated or updated. Shower didn’t drain and bathtub was dirty. Balcony door didn’t lock so someone could theoretically jump over from the next balcony and enter if they wanted.

Wonderful and helpful staff, spaceious room and good value for money with exceptional breakfast. Perfect for families and friends Lack of coffee and tea maker in the room with low speed internet

Also I enjoyed the experience of traditional Moroccan food with amazing taste Everything was perfect

Youssef at the reception was a grateful Man! The overall environment

Lovely staff Old

Breakfast was poor and the smell of the lobby and elevator was boring , and the window was not completely closed.

Very nice hotel. Well located. Pretty place. It was a bit worn out. Old towels, a bit poorly maintained

Breakfast was good Not clean room main door also very hard to close on room no 327 no mini bar in room even no water bottal. They saying this is 5star hotel .wow . Big zero...

Many thanks Equipments needs to be renovated

e hotel, although quite old, is very well maintained and exceptionally clean. The staff were extremely pleasant and welcoming, making us feel truly at home from the moment we arrived. They went above and beyond by organizing a beautiful celebration for our wedding anniversary and warmly welcoming our children. Their attention and kindness made our stay unforgettable. There was nothing we disliked. Everything met and even exceeded our expectations. Except 2 rainy days :)

l like the location, the staff the gym is very poor! some machine need to repair it.

Location I do not recommend this hotel if having a functional gym is important to your stay. I stayed at the Royal Mirage Deluxe from November 3rd to 9th, 2025, and we specifically chose this hotel because Booking.com advertises a modern, well-equipped fitness center. This was the main reason we eliminated other hotels in the area. When we arrived, the reality was completely different: • The gym was in an obviously neglected state, with dust built up everywhere. • Out of five treadmills, two were not working, and another had constant malfunctions. • The weight machines were rusty or unusable, and the entire area felt abandoned. This does not match the photos or the description shown on the booking platforms. It feels misleading. During our stay, we raised the issue several times. At least five staff members were involved, including the new general manager. While everyone was polite, no one offered a concrete solution or any form of compensation for the lack of the advertised service. The only person who showed genuine empathy and willingness to help was Malak, who handled the situation with professionalism, but even with her support, the hotel did not provide any resolution or follow-up. In summary: The hotel does not deliver what it advertises, does not offer alternatives when a key service is unavailable, and did not respond to our formal complaint email after our stay. For the price charged, the experience was far below expectations.