Royal Mansour Marrakech

Exceptional

Beautiful gardens and rooms. Artfully and tastefully done.

Architecture and Design Cleanliness Polite and friendly Nothing

Most probably the best hotel you have ever been to, anywhere! Starting from the lush gardens that expand as far as the eye can see and provide refreshing shade from the heat of the region, with scents of a thousand flowers all around. Then you arrive at an overwhelming, proportionate architecture, resembling the enchanted city from any desert fairy tale, where every building (riad) is your hotel room, astonishingly sized at least 140 square meters, all surrounded by a stone wall like a true medina protecting your dreams. Each riad is not just spacious, but also a perfectly balanced combination of areas for rest, socializing, enjoying, or, as the patio, getting lost in your own dreams while hearing the water in the relaxing fountain. The service staff access your rooms through back doors while the "do not disturb" sign is disconnected, so you will never see them. The design of the access paths is simply the result of a genius mind. The staff is always attentive to any of your needs and behaves with the highest levels of professionalism and attention to guests. All these would work for 99% of guests, and just a very few would find any reason to complain, but maybe I'm too strict when paying a real fortune per night stay, so I must also share with you what I think is missing to reach perfection. We stayed in the hotel for 5 days. The first two days, the hotel was half-empty, so the speed in resolving any request or serving our table was perfect. Then, when the hotel was fully booked, the weak points that still need to be polished became apparent: The turndown service did not show up until we called them late at night and only after waiting for more than half an hour. Breakfast at the dining room was slow, with coffees not coming until half an hour after being seated. The orange juice seemed diluted, presumably because they were about to run out of stock. There was a lack of variety in pastries, and the promise of a chef's different creation every day turned out to be the same great pain au chocolat, but nothing else. The quality of pizza at the Italian restaurant was poor, and the risotto with orange ice-cream was a bizarre nonsense. At the French restaurant, it wasn't much better, with the mille-feuille dessert not looking like a mille-feuille but more like breadsticks, and a burger that, without informing us, was made with ground goat meat instead of minced beef. In summary, the dining experience was far from what one may expect from a renowned chef in charge like the one at Royal Mansour. They have everything to become a great, if not the best hotel in the world, but they lack training, proper exposure to demanding clients, and tested procedures to respond to the needs of a fully booked hotel.

Exceptional

Fires on the rooftop Small plunge pool

Exceptional

Exceptional

The ambiance was spectacular None

Every detail was so beautiful. Being here was extremely relaxing. Not being able to stay longer.

Everything was perfect from the fast track service at the airport to the wonderful staff, the beautiful Riad and the delicious food. We had an amazing time and will recommend Royal Mansour to anyone. The hotel is not cheap but it is worth every penny.:) Nothing

Everything is perfect.

The best hotel in the word! everything is amazing, taken care of down to the smallest detail, delicious food, wonderful competent service

Royal Mansour is the epitome of luxury. So happy we decided on this hotel for our family holiday. It’s definitely the only best hotel in all of Marrakech no doubt. in fact I would rate this as the one of the best in the world. The service is of the highest standard, the entire team are friendly, courteous and professional. The property itself is immaculate and our Riad is beautiful beyond words. Rabia our hostess is the best, extremely hospitable and warm. Ask for her :) And definitely ask for Emad at the breakfast restaurant as well. He is just amazing.

Exceptional

Exceptional

Breakfast is definitely fit for a King! Moroccan dinner was exquisite! Hammam was the best I've experienced as the spa staff were warm and genuinely friendly and it was also different as we lay on a heated marble floor to be scrubbed. The indoor pool was also a delight to swim in. Overall it was a great experience as they met our requests. Kudos to the service team! Not much entertainment at night, I guess we should get back to enjoy the huge villa. Got lost at times to get back to villa, more signages would be useful.

The details of the Moroccan architecture The air condition was really bad , the plugged pool was very dirty, the walls of the rooftop was very dirty, there was a Cockroach in the room. The staff are unprofessional entering the villa In very wrong timings.

It was an absolute pleasure to stay at the beautiful Royal Mansour. The people working there were all extremely kind and helpful. Never have I experienced such a great service. I can definitely recommend this hotel to everyone who can afford to stay there. The Fast track service at the airport they provided, the pick up with Bentley’s, the roomservice, the housekeeping. Everything was amazing. Thank you so much for making our week an experience we will never forget. absolutely nothing

It was an amazing experience to stay at this spectacular property. The hotel is elegant without being over the top. The ambiance is fantastic and completely relaxing. The vegetation - flowering trees and bushes, the sound of running water everywhere is mesmerizing. The Riyad could not be more exquisite provided one does not have a problem managing a lot of stairs. I would love to return! there is nothing to criticize