The Westin Oaks Houston at the Galleria

4-star hotel Excellent 5011 Westheimer Road, Houston, TX, 77056
The Westin Oaks Houston at the Galleria

About The Westin Oaks Houston at the Galleria

Attached to the Galleria Mall, this Houston, Texas hotel features an outdoor rooftop pool and guestrooms, with free WiFi for Bonvoy members. NRG Stadium is located within 5 mi of the property. The guestrooms at the Westin Oaks offer signature bedding and coffee machines with gourmet coffee. A work desk and ironing facilities are also provided. Westin Oaks features a fitness center and a concierge desk. White Oak Kitchen + Drinks serves international dishes and local beers, while the Daily Grill offers classic American dishes with a contemporary twist for breakfast, lunch and dinner. Bayou Bend Collection and Gardens is 2.8 mi away from the property, while the Museum district is 4.5 mi away. Downtown Houston is located within 6.2 mi. Rooftop Cinema Club is 0.7 mi from the property. Nestled within the vibrant Galleria Mall, The Westin Oaks Houston offers a refined Houston experience complete with an outdoor rooftop pool and complimentary WiFi for Bonvoy members. Conveniently located just 5 mi from NRG Stadium, this hotel places you close to the city’s best attractions. Each guestroom at The Westin Oaks features the renowned Westin Heavenly® Bed, a coffee machine with premium coffee, and convenient amenities like a work desk and ironing facilities, ensuring a comfortable and productive stay. Guests can recharge in the state-of-the-art fitness center or rely on our concierge for personalized recommendations. Dining options include White Oak Restaurant & Bar, serving global cuisine and local brews, and the Daily Grill, where American classics are reimagined for breakfast, lunch, and dinner. Explore nearby cultural landmarks, including the Bayou Bend Collection and Gardens (2.8 mi), the Museum District (4.5 mi), and Downtown Houston (6.2 mi). For a fun outing, the Rooftop Cinema Club is just 0.7 mi away, making The Westin Oaks the ideal starting point for your Houston adventure.

Amenities

  • 24-hour front desk
  • Meeting space
  • Fitness center
  • On-site dining
  • Bar / lounge
  • Café / coffee shop
  • Business center
  • Express check-in / check-out
  • Concierge
  • Dry cleaning
  • Self-service laundry
  • Luggage storage
  • Full kitchen / kitchenette
  • In-room refrigerator
  • Pool
  • Spa / sauna
  • Pet friendly
  • Family friendly
  • Wheelchair accessible
  • Public transit access
  • Smoke-free property
  • Air conditioning
  • Elevator
  • In-room safe

Reviews

4.5 / 5
Excellent 1116 reviews

Guests generally have a positive experience at this hotel, praising the friendly and helpful staff, clean rooms, and convenient location connected to the Galleria mall. However, some guests have issues with parking, Wi-Fi, and room service. Additionally, a few guests have experienced problems with their reserved rooms and charges.

What guests liked
  • Friendly and helpful staff
  • Clean rooms
What could be better
  • Parking issues
  • Wi-Fi problems
  • Lea Jun 2026 · via booking
    5/5

    We were satisfied with the location, cleanness, stuff . Non

  • BASUKI Jun 2026 · via expedia
    4/5

    Spacious room. Clean room. Nice bed. Basic amnesty: soap, lotion and towels. Hanging closet is confusing. Convenience to Galleria Mall.

  • Ahmed Jun 2026 · via booking
    4.5/5

    Superb

  • Richard Jun 2026 · via hotels.com
    5/5

    All the shops nearby . Nice restaurants and other shops near by

  • Rick Jun 2026 · via expedia
    3/5

    The one amenity I was l was looking forward to, in the heat and humidity, was the pool. Unfortunately this was a severe disappointment. The pool, located on an exposed roof, has NO umbrellas, and is a huge concrete slab that has absolutely no appeal. There is no bar or service to obtain drinks, and the exposure is such that all one can expect is dehydration and sunburn. If it were not for the need to attend my CE course, I would not choose to stay at this hotel unless I felt like shopping to get out of the heat and humidity.

  • Jay May 2026 · via hotels.com
    5/5

    The old Galleria hotel is showing its age but still a very nice property. Solid building built back when they knew how. Quiet. I'm surprised that the pool area is not exactly run down but plain, empty, lots of wasted Galleria $1000sq/ft real estate. There could be a Tiki bar up there!

  • Muller May 2026 · via expedia
    5/5

    Excited with the services

  • Lashonta May 2026 · via expedia
    5/5

    My day was great

  • Andikan May 2026 · via booking
    4/5

    Very good

  • MELINDA May 2026 · via expedia
    3/5

    Bedding was horrible way too hot.

  • JoJo May 2026 · via priceline
    5/5

    Lovely room and accommodating staff. We will stay here again. NA

  • Jojo May 2026 · via booking
    5/5

    Lovely room and accommodating staff. We will stay here again. NA

  • Herman May 2026 · via booking
    5/5

    Exceptional

  • Weiming May 2026 · via expedia
    5/5

    Staff was very friendly.

  • Atrell May 2026 · via booking
    4.5/5

    Great stay. Nothing really.

  • Atrell May 2026 · via priceline
    4.5/5

    Great stay. Nothing really.

  • Fernando May 2026 · via expedia
    5/5

    Really didn’t see much of staff, but I didn’t need anyone.

  • Arshad May 2026 · via expedia
    5/5

    Great

  • Ma May 2026 · via expedia
    4/5

    Muy bien situado.

  • Anthony May 2026 · via hotels.com
    5/5

    Great location, great staff. My room (1307) had a leaking shower hose which would squirt and wet up the outside floor the moment you turned on the water. Also, my room was a Junior suite; was surprised that there was no microwave or separate small sink.

  • Evanury Apr 2026 · via expedia
    5/5

    The rooms were extremely clean and the staff were extremely helpful. We could not have had a better time at the galleria although I have stayed here on numerous occasions and I’ve never had a bad experience.

  • Maria Apr 2026 · via booking
    4.5/5

    Superb

  • Jim Apr 2026 · via booking
    5/5

    Exceptional

  • Hernan Apr 2026 · via expedia
    5/5

    Great location in the Galeria. Clean and ample rooms.

  • Marcus Apr 2026 · via booking
    5/5

    Exceptional

  • Jonathan Apr 2026 · via booking
    4/5

    Very good

  • Dionne Apr 2026 · via hotels.com
    5/5

    Pet friendly. Good drinks at bar

  • Tracy Mar 2026 · via booking
    4.5/5

    Superb

  • Robert Mar 2026 · via booking
    4/5

    Very good

  • Lisa Mar 2026 · via booking
    2/5

    Disappointing

  • Ana Mar 2026 · via booking
    4.5/5

    Superb

  • Genesis Mar 2026 · via booking
    5/5

    Exceptional

  • Shawn Mar 2026 · via expedia
    5/5

    Valet parking is very convenient very efficient expensive but worth it, location is excellent for access to Galleria Mall

  • Jean Feb 2026 · via expedia
    5/5

    Love beautiful hotel lovely view will come back anytime anyday

  • Jean Feb 2026 · via expedia
    5/5

    Love beautiful hotel lovely view will come back anytime anyday

  • Karima Feb 2026 · via booking
    5/5

    Exceptional

  • Erik Feb 2026 · via priceline
    5/5

    It was a very nice experience, the service was exceptional and the room and view was amazing. Everything was in very close proximity,shopping,dining,wine bars,etc. Will definitely be coming back.

  • Erik Feb 2026 · via booking
    5/5

    It was a very nice experience, the service was exceptional and the room and view was amazing. Everything was in very close proximity,shopping,dining,wine bars,etc. Will definitely be coming back.

  • Ioannis Feb 2026 · via expedia
    1/5

    Cat piss ( not even kidding) probably because of humidity in their laundry room, they said I had free breakfast because of the incident and later on they charged me .. telling me its only pending and that im assuredly getting my money in around 30 days because im an international client. Don't stay here , I only did because I went for shopping.

  • Ioannis Feb 2026 · via expedia
    1/5

    Cat piss ( not even kidding) probably because of humidity in their laundry room, they said I had free breakfast because of the incident and later on they charged me .. telling me its only pending and that im assuredly getting my money in around 30 days because im an international client. Don't stay here , I only did because I went for shopping.

  • Casey Feb 2026 · via expedia
    5/5

    Clean and spacious

  • Casey Feb 2026 · via expedia
    5/5

    Clean and spacious

  • Cory Feb 2026 · via hotels.com
    5/5

    The room was very clean and the front desk staff was very nice, and made excellent recommendations.

  • Cory Feb 2026 · via hotels.com
    5/5

    The room was very clean and the front desk staff was very nice, and made excellent recommendations.

  • Jessica Feb 2026 · via expedia
    5/5

    Large rooms, clean & large beds

  • Jessica Feb 2026 · via expedia
    5/5

    Large rooms, clean & large beds

  • Meagan Jan 2026 · via expedia
    5/5

    Room was spectacular. The staff were helpful and courteous. Very friendly as well.

  • Meagan Jan 2026 · via expedia
    5/5

    Room was spectacular. The staff were helpful and courteous. Very friendly as well.

  • Adebukunyi Jan 2026 · via booking
    3.5/5

    Good

  • Marcus Jan 2026 · via expedia
    5/5

    Great room and great host

  • Marcus Jan 2026 · via expedia
    5/5

    Great room and great host

  • John Jan 2026 · via booking
    5/5

    Exceptional

  • Timothy Jan 2026 · via priceline
    4.5/5

    Price

  • Kaycee Jan 2026 · via booking
    5/5

    Exceptional

  • Dominque Jan 2026 · via priceline
    5/5

    I loved everything about it the room was beautiful and clean with a walk in shower with two showers heads. Those big luxury square head and the other one you hold in your hand. We were up on the 20th floor with a view facing Houston North side it was beautiful. Destination was great connected to the Galleria Mall and a host of restaurants all around us. What I didn’t like was the parking, it’s free but it’s hard to find parking spots and valet parking runs 52 dollars over night. The towel was hard and I expected a place like that to have soft towels when I dry myself off after enjoying their amazing shower heads.

  • Troy Jan 2026 · via expedia
    5/5

    Great staff, room, valet! All wonderful!

  • Troy Jan 2026 · via expedia
    5/5

    Great staff, room, valet! All wonderful!

  • Hector Jan 2026 · via expedia
    1/5

    When I booked my hotel I checked my wife's name as the one doing the check-in and her name never showed in the reservation and it took a lot of time trying yo add her name and having her do the check-in

  • Hector Jan 2026 · via expedia
    1/5

    When I booked my hotel I checked my wife's name as the one doing the check-in and her name never showed in the reservation and it took a lot of time trying yo add her name and having her do the check-in

  • AMY Jan 2026 · via expedia
    5/5

    Yes the room was spotless and the staff was very friendly and helpful.

  • AMY Jan 2026 · via expedia
    5/5

    Yes the room was spotless and the staff was very friendly and helpful.

  • BERNARDO Jan 2026 · via expedia
    5/5

    Very good service, big rooms, very clean

  • BERNARDO Jan 2026 · via expedia
    5/5

    Very good service, big rooms, very clean

  • Gala Jan 2026 · via hotels.com
    4/5

    Room was clean. A bit of a smell but good

  • Gala Jan 2026 · via hotels.com
    4/5

    Room was clean. A bit of a smell but good

  • YUNGMING Jan 2026 · via expedia
    3/5

    Additional costs added.

  • YUNGMING Jan 2026 · via expedia
    3/5

    Additional costs added.

  • Faheem Dec 2025 · via expedia
    3/5

    Yes very clean but the HVAC system seems to be very outdated. All of a sudden in the middle of the night there was a banging sound from it.. staff was very nice. A little disappointed for the price u pay and it n top they charge destination fee.

  • Faheem Dec 2025 · via expedia
    3/5

    Yes very clean but the HVAC system seems to be very outdated. All of a sudden in the middle of the night there was a banging sound from it.. staff was very nice. A little disappointed for the price u pay and it n top they charge destination fee.

  • Marco Dec 2025 · via expedia
    5/5

    Near restaurants and direct access to shopping mall

  • Marco Dec 2025 · via expedia
    5/5

    Near restaurants and direct access to shopping mall

  • Kevin Dec 2025 · via expedia
    5/5

    Right in the galleria mall. Room is spacious

  • Kevin Dec 2025 · via expedia
    5/5

    Right in the galleria mall. Room is spacious

  • Candace Dec 2025 · via hotels.com
    1/5

    I had to ask for more towels, 3 Times. I come frequently, every time I come it is the same thing. I have to ask for towels. Then the employee brings a little bit of towels. Nothing ever changes. This is waste of time.

  • Candace Dec 2025 · via hotels.com
    1/5

    I had to ask for more towels, 3 Times. I come frequently, every time I come it is the same thing. I have to ask for towels. Then the employee brings a little bit of towels. Nothing ever changes. This is waste of time.

  • Raul Dec 2025 · via priceline
    5/5

    The access to the mall itself. A one stop shop to dine, relax, entertain and window shop It couldve been better if they had a movie or two inside or beside the mall

  • Courtney Dec 2025 · via priceline
    3.5/5

    Convenience of the property to shopping locations. N/A

  • Marilyn Dec 2025 · via expedia
    5/5

    The only thing i did not like is the banks of elevators.

  • Marilyn Dec 2025 · via expedia
    5/5

    The only thing i did not like is the banks of elevators.

  • David Dec 2025 · via hotels.com
    5/5

    Great location beautiful rooms and friendly staff.

  • David Dec 2025 · via hotels.com
    5/5

    Great location beautiful rooms and friendly staff.

  • Antonio Dec 2025 · via expedia
    5/5

    Everything good

  • Antonio Dec 2025 · via expedia
    5/5

    Everything good

  • Lynn Dec 2025 · via expedia
    5/5

    The hotel was great and it was so nice to be connected to the Galleria for shopping and so many restaurants. The elevator system is very good and security is excellent. Self parking in the garage is free. The gym is nice and has 4 Pelotons.

  • Lynn Dec 2025 · via expedia
    5/5

    The hotel was great and it was so nice to be connected to the Galleria for shopping and so many restaurants. The elevator system is very good and security is excellent. Self parking in the garage is free. The gym is nice and has 4 Pelotons.

  • Jolene Dec 2025 · via priceline
    5/5

    Location was perfect Nothing out of the norm for Houston…traffic congestion to be able to turn into parking lot of hotel

  • Wendy Dec 2025 · via expedia
    2/5

    bad view, bad customer service. travel often and the comparables for what i paid, this experience compared to a motel6. had written everything in detail but it deleted and not wasting any more time

  • Wendy Dec 2025 · via expedia
    2/5

    bad view, bad customer service. travel often and the comparables for what i paid, this experience compared to a motel6. had written everything in detail but it deleted and not wasting any more time

  • Lisa Nov 2025 · via expedia
    5/5

    The stay was great

  • Lisa Nov 2025 · via expedia
    5/5

    The stay was great

  • Michele Nov 2025 · via priceline
    2/5

    The price, and the room was not properly cleaned upon arrival.

  • Esther Nov 2025 · via expedia
    5/5

    super clean room and bathroom, beautiful bedding and extra comfortable bed and pillows.

  • Esther Nov 2025 · via expedia
    5/5

    super clean room and bathroom, beautiful bedding and extra comfortable bed and pillows.

  • nhi Nov 2025 · via expedia
    2/5

    Always stay here because it's next to the mall. This trip however front desk wasnt friendly, also gave me a room that was extremely noisy, next to the elevator.

  • nhi Nov 2025 · via expedia
    2/5

    Always stay here because it's next to the mall. This trip however front desk wasnt friendly, also gave me a room that was extremely noisy, next to the elevator.

  • ENRIQUE Nov 2025 · via expedia
    5/5

    Exelent bedrooms I rest very conftable

  • ENRIQUE Nov 2025 · via expedia
    5/5

    Exelent bedrooms I rest very conftable

  • fadi Nov 2025 · via expedia
    1/5

    First you get there and the supposedly free parking lot was full. We wasted half an hour waiting for a spot and no luck. We had to park with valet who charges 60 dollars to park your car. Hotel reception was good and fast but the rooms need serious sound insulation from all sides. We could hear every car on the road and every neighbor closing his hotel room door. We could not till around 2 am because of the noise. Pillows are very low quality. Woke up with neck and shoulder pain.

  • fadi Nov 2025 · via expedia
    1/5

    First you get there and the supposedly free parking lot was full. We wasted half an hour waiting for a spot and no luck. We had to park with valet who charges 60 dollars to park your car. Hotel reception was good and fast but the rooms need serious sound insulation from all sides. We could hear every car on the road and every neighbor closing his hotel room door. We could not till around 2 am because of the noise. Pillows are very low quality. Woke up with neck and shoulder pain.

  • Joe Nov 2025 · via hotels.com
    3/5

    Felt like it was shake down when Westin demanded a $25.00 per night destination fee. Never again.

  • Joe Nov 2025 · via hotels.com
    3/5

    Felt like it was shake down when Westin demanded a $25.00 per night destination fee. Never again.

  • Cynthia Nov 2025 · via expedia
    5/5

    Spotless room! Great staff.

  • Cynthia Nov 2025 · via expedia
    5/5

    Spotless room! Great staff.

  • Liza Nov 2025 · via priceline
    2.5/5

    Location Can hear other guests, room not noise proof

  • Edelvis Oct 2025 · via hotels.com
    5/5

    We like this hotel because it’s very convenient having the mall

  • Edelvis Oct 2025 · via hotels.com
    5/5

    We like this hotel because it’s very convenient having the mall

  • Sandra Oct 2025 · via expedia
    5/5

    The hotel has been refurbished and is very modern now and we loved the convinience of it being in the mall, parking for free and dining options all over. Staff was great, specially in the Restaurant

  • Sandra Oct 2025 · via expedia
    5/5

    The hotel has been refurbished and is very modern now and we loved the convinience of it being in the mall, parking for free and dining options all over. Staff was great, specially in the Restaurant

  • Martin Oct 2025 · via expedia
    4/5

    Yes there was plety of parking and the mall being so close was perfect not only for my family and my wife birthday.

  • Martin Oct 2025 · via expedia
    4/5

    Yes there was plety of parking and the mall being so close was perfect not only for my family and my wife birthday.

  • Elizardo Oct 2025 · via expedia
    5/5

    Great area

  • Elizardo Oct 2025 · via expedia
    5/5

    Great area

  • Thomas Oct 2025 · via priceline
    5/5

    Stafg

  • Shahid Oct 2025 · via expedia
    5/5

    Breakfast is always excellent!

  • Shahid Oct 2025 · via expedia
    5/5

    Breakfast is always excellent!

  • Ana Oct 2025 · via expedia
    5/5

    Excellent location. Very good value for price. All staff extremely helpful and curteous.

  • Ana Oct 2025 · via expedia
    5/5

    Excellent location. Very good value for price. All staff extremely helpful and curteous.

  • Warren Oct 2025 · via priceline
    5/5

    Service N/A

  • Mairaj Oct 2025 · via hotels.com
    5/5

    Galleria mall nearby and lots of restaurants

  • Mairaj Oct 2025 · via hotels.com
    5/5

    Galleria mall nearby and lots of restaurants

  • Eduardo Oct 2025 · via expedia
    5/5

    Excellent Stay

  • Eduardo Oct 2025 · via expedia
    5/5

    Excellent Stay

  • Ahmad Oct 2025 · via expedia
    5/5

    clean

  • Ahmad Oct 2025 · via expedia
    5/5

    clean

  • Brittany Sep 2025 · via hotels.com
    5/5

    Clean room and excellent staff, however I don’t agree with the tourist fee the hotel charges!

  • Brittany Sep 2025 · via hotels.com
    5/5

    Clean room and excellent staff, however I don’t agree with the tourist fee the hotel charges!

  • Derrick Sep 2025 · via expedia
    5/5

    🔥

  • Derrick Sep 2025 · via expedia
    5/5

    🔥

  • Brandy Sep 2025 · via expedia
    5/5

    Clean room, attached to the galleria, everyone was super nice

  • Brandy Sep 2025 · via expedia
    5/5

    Clean room, attached to the galleria, everyone was super nice

  • jose Sep 2025 · via hotels.com
    5/5

    Unfortunately, it was a very brief stay. I didn't get to enjoy the convenient access to the galleria, not the pool/restaurants.

  • jose Sep 2025 · via hotels.com
    5/5

    Unfortunately, it was a very brief stay. I didn't get to enjoy the convenient access to the galleria, not the pool/restaurants.

  • Ken Sep 2025 · via hotels.com
    4/5

    The only disappointment was the pool area, the overall feel and aesthetics of the area was disappointed.

  • Ken Sep 2025 · via hotels.com
    4/5

    The only disappointment was the pool area, the overall feel and aesthetics of the area was disappointed.

  • ALFREDO Sep 2025 · via expedia
    5/5

    Very confortable place because the hotel is in a big shopping mall and has restaurantes around

  • ALFREDO Sep 2025 · via expedia
    5/5

    Very confortable place because the hotel is in a big shopping mall and has restaurantes around

  • Melissa Sep 2025 · via expedia
    5/5

    Great location and clean, comfortable rooms.

  • Melissa Sep 2025 · via expedia
    5/5

    Great location and clean, comfortable rooms.

  • JAMES Sep 2025 · via expedia
    5/5

    Our two day stay was very nice. Second time we have stayed at this property. We were not disappointed.

  • JAMES Sep 2025 · via expedia
    5/5

    Our two day stay was very nice. Second time we have stayed at this property. We were not disappointed.

  • Shelley Sep 2025 · via expedia
    5/5

    Clean roo.

  • Shelley Sep 2025 · via expedia
    5/5

    Clean roo.

  • Perah Sep 2025 · via expedia
    5/5

    I loved the convenience and the location.

  • Perah Sep 2025 · via expedia
    5/5

    I loved the convenience and the location.

  • Candace Aug 2025 · via expedia
    1/5

    Towels were hard. The maid did not ever bring enough towels. The wheelchair ramp was hard to use.

  • Candace Aug 2025 · via expedia
    1/5

    Towels were hard. The maid did not ever bring enough towels. The wheelchair ramp was hard to use.

  • Anonymous Aug 2025 · via priceline
    4/5

    Almost $200 in addition fees from the hotel.

  • Pirooz Aug 2025 · via expedia
    5/5

    AC was not working properly

  • Pirooz Aug 2025 · via expedia
    5/5

    AC was not working properly

  • Ahmad Aug 2025 · via priceline
    4/5

    Location Cleanness Bed size Room size No Bedet (Shattaf) for hygiene No Signage to breakfast location Breakfast menu could be improved Towels can be upgraded Little Bedroom lights options

  • Sonya Aug 2025 · via hotels.com
    5/5

    We enjoyed this hotel very much. Conveniently located right in the mall, we ate at Joey Uptown across the street and it was delicious. Bedding and room were very nice and clean. There were actually multiple layers of bedding which I appreciate rather than the thin "blanket/sheet" that seems to be popular. We would definitely stay here again. A+++

  • Sonya Aug 2025 · via hotels.com
    5/5

    We enjoyed this hotel very much. Conveniently located right in the mall, we ate at Joey Uptown across the street and it was delicious. Bedding and room were very nice and clean. There were actually multiple layers of bedding which I appreciate rather than the thin "blanket/sheet" that seems to be popular. We would definitely stay here again. A+++

  • Marquita Aug 2025 · via priceline
    5/5

    The beds N/A

  • Anonymous Aug 2025 · via priceline
    5/5

    No, everything was fine

  • cristian Aug 2025 · via priceline
    5/5

    Excellent building, very clean, new and comfortable Nothing

  • Tamika Aug 2025 · via expedia
    5/5

    The area is convenient. Didn’t drive and used ride share. Hotel very centralized. Love the access to the mall. Security between floors is great. Hotel smelled wonderful. Room was great.

  • Tamika Aug 2025 · via expedia
    5/5

    The area is convenient. Didn’t drive and used ride share. Hotel very centralized. Love the access to the mall. Security between floors is great. Hotel smelled wonderful. Room was great.

  • Kimberly Jul 2025 · via priceline
    3.5/5

    My key cards kept demagnetizing, so I trouble with them several times. Unfortunately, a guest a few doors away on my hallway had a medical emergency. I had to pass by on my way back to my room and I could see his body on the floor. I think that he died.

  • Sana Jul 2025 · via expedia
    5/5

    Great location and quality stay!

  • Sana Jul 2025 · via expedia
    5/5

    Great location and quality stay!

  • Tatiana Jul 2025 · via expedia
    2/5

    The toilet in my room did not flush, so the dirt accumulated when I just checked in. It took two requests with the front desk to have it fixed within 4 hours. Then I needed to ask again to clean it. The front desk person couldn't explain what is being served at the club and was not very welcoming, Eileen, I believe. Other front desk people were more professional and polite. They gave me a late check out, and access to the pool after I checked out. Even walked me to the pool to make sure I can enter. Unfortunately, the people in the room next to mine desided to smoke weed, and the smell was all three days I was there. I wish they vacuumed the hallway carpet with the deodorant/airfreshener to reduce the smell. Overall, I would not return here, unlike my recent Westin Anaheim trip, which was amazing.

  • Tatiana Jul 2025 · via expedia
    2/5

    The toilet in my room did not flush, so the dirt accumulated when I just checked in. It took two requests with the front desk to have it fixed within 4 hours. Then I needed to ask again to clean it. The front desk person couldn't explain what is being served at the club and was not very welcoming, Eileen, I believe. Other front desk people were more professional and polite. They gave me a late check out, and access to the pool after I checked out. Even walked me to the pool to make sure I can enter. Unfortunately, the people in the room next to mine desided to smoke weed, and the smell was all three days I was there. I wish they vacuumed the hallway carpet with the deodorant/airfreshener to reduce the smell. Overall, I would not return here, unlike my recent Westin Anaheim trip, which was amazing.

  • LIDIA Jul 2025 · via priceline
    3.5/5

    It was clean The Satan cult that happened in the other room. One of the receptionist tried to use my credit card so I couldn’t pay for another night.

  • Belinda Jul 2025 · via expedia
    5/5

    Beautifully kept rooms; spacious, comfortable and welcoming .

  • Belinda Jul 2025 · via expedia
    5/5

    Beautifully kept rooms; spacious, comfortable and welcoming .

  • scottow Jul 2025 · via expedia
    4/5

    free parking inadequate and poorly identified

  • scottow Jul 2025 · via expedia
    4/5

    free parking inadequate and poorly identified

  • Tracy Jul 2025 · via expedia
    4/5

    Great stay for our girls weekend

  • Tracy Jul 2025 · via expedia
    4/5

    Great stay for our girls weekend

  • Candace Jul 2025 · via hotels.com
    5/5

    The room service was.horrible for a top notch hotel

  • Candace Jul 2025 · via hotels.com
    5/5

    The room service was.horrible for a top notch hotel

  • Thammer Jul 2025 · via priceline
    5/5

    Excellent location near the mall

  • Paul Jul 2025 · via priceline
    4.5/5

    Unexpected $25 per day plus tax resort fee that has usage restrictions on it.

  • Camden Jul 2025 · via expedia
    5/5

    Amazing place to stay! Highly recommend!

  • Camden Jul 2025 · via expedia
    5/5

    Amazing place to stay! Highly recommend!

  • Lindsay Jul 2025 · via expedia
    5/5

    Connected to the mall! Made shopping super easy and convenient!

  • Lindsay Jul 2025 · via expedia
    5/5

    Connected to the mall! Made shopping super easy and convenient!

  • Lindsay Jul 2025 · via expedia
    5/5

    Fun area, big pool

  • Lindsay Jul 2025 · via expedia
    5/5

    Fun area, big pool

  • Sarah Jul 2025 · via expedia
    5/5

    👌

  • Sarah Jul 2025 · via expedia
    5/5

    👌

  • Jacqueline Jun 2025 · via expedia
    3/5

    We struggled to find parking next to the hotel since it shared parking with the mall. Staff was also unhelpful when we asked for towels.

  • Jacqueline Jun 2025 · via expedia
    3/5

    We struggled to find parking next to the hotel since it shared parking with the mall. Staff was also unhelpful when we asked for towels.

  • Katia Jun 2025 · via hotels.com
    3/5

    That said, I did run into a few issues worth noting. I had some packages delivered during my stay, and I wasn’t aware there would be a $10 charge per package, even as a guest with a reservation. In the end, I was charged more than expected (about $65), and when I inquired, the adjustments and deductions weren’t clearly explained, which left me a bit confused. It would be great if the package policy were communicated more clearly and managed more transparently. Another hiccup was with breakfast. Although my reservation didn’t include breakfast, a staff member at the front desk kindly offered me a complimentary breakfast for Friday as an upgrade. Unfortunately, when I arrived at the restaurant, they told me it wasn’t included and I had to pay for it—so that was a bit disappointing and awkward. Lastly, there was a $29 daily charge for amenities like restaurant credit, skating, and museum access, which I wasn’t interested in using. I would have appreciated the option to decline that charge, rather than having it automatically added. Despite these concerns, the hotel itself is beautiful and well-maintained, and the staff was generally helpful and friendly. I just hope they can improve clarity and consistency around charges.

  • Katia Jun 2025 · via hotels.com
    3/5

    That said, I did run into a few issues worth noting. I had some packages delivered during my stay, and I wasn’t aware there would be a $10 charge per package, even as a guest with a reservation. In the end, I was charged more than expected (about $65), and when I inquired, the adjustments and deductions weren’t clearly explained, which left me a bit confused. It would be great if the package policy were communicated more clearly and managed more transparently. Another hiccup was with breakfast. Although my reservation didn’t include breakfast, a staff member at the front desk kindly offered me a complimentary breakfast for Friday as an upgrade. Unfortunately, when I arrived at the restaurant, they told me it wasn’t included and I had to pay for it—so that was a bit disappointing and awkward. Lastly, there was a $29 daily charge for amenities like restaurant credit, skating, and museum access, which I wasn’t interested in using. I would have appreciated the option to decline that charge, rather than having it automatically added. Despite these concerns, the hotel itself is beautiful and well-maintained, and the staff was generally helpful and friendly. I just hope they can improve clarity and consistency around charges.

  • Lindsay Jun 2025 · via expedia
    5/5

    Very accommodating

  • Lindsay Jun 2025 · via expedia
    5/5

    Very accommodating

  • Megan Jun 2025 · via expedia
    5/5

    Love it all

  • Megan Jun 2025 · via expedia
    5/5

    Love it all

  • Shehadeh Jun 2025 · via expedia
    5/5

    Amazing

  • Shehadeh Jun 2025 · via expedia
    5/5

    Amazing

  • Misha Jun 2025 · via expedia
    4/5

    Good location

  • Misha Jun 2025 · via expedia
    4/5

    Good location

  • Tisha Jun 2025 · via expedia
    5/5

    We loved the property. Everyone is friendly and helpful. Everything looks and feels upscale. We loved being connected to the mall. Traffic is bad, which is to be expected in downtown Houston. We left our car parked and took a lyft around town.

  • Tisha Jun 2025 · via expedia
    5/5

    We loved the property. Everyone is friendly and helpful. Everything looks and feels upscale. We loved being connected to the mall. Traffic is bad, which is to be expected in downtown Houston. We left our car parked and took a lyft around town.

  • Staci Jun 2025 · via hotels.com
    5/5

    Very nice stay.

  • Staci Jun 2025 · via hotels.com
    5/5

    Very nice stay.

  • Allison Jun 2025 · via expedia
    5/5

    Very clean, nice, quiet, and in a good area. Would definitely stay here again

  • Allison Jun 2025 · via expedia
    5/5

    Very clean, nice, quiet, and in a good area. Would definitely stay here again

  • Verified Jun 2025 · via hotels.com
    5/5

    The staff was very kind and welcoming. Valet parking is outstanding, and the valet staff is fast when you request your vehicle. I would definitely stay there again. Highly recommend this great hotel.

  • Verified Jun 2025 · via hotels.com
    5/5

    The staff was very kind and welcoming. Valet parking is outstanding, and the valet staff is fast when you request your vehicle. I would definitely stay there again. Highly recommend this great hotel.

  • Sally Jun 2025 · via expedia
    3/5

    The room was clean at first glance, but the desk/TV stand was covered in cup rings and Spill marks.

  • Sally Jun 2025 · via expedia
    3/5

    The room was clean at first glance, but the desk/TV stand was covered in cup rings and Spill marks.

  • Morgan Jun 2025 · via expedia
    5/5

    Clean and spacious. Close to the Galleria

  • Morgan Jun 2025 · via expedia
    5/5

    Clean and spacious. Close to the Galleria

  • Gerald Jun 2025 · via expedia
    5/5

    Staff was exceptional!

  • Gerald Jun 2025 · via expedia
    5/5

    Staff was exceptional!

  • Marjorie Jun 2025 · via expedia
    5/5

    Awesome staff and great service.

  • Marjorie Jun 2025 · via expedia
    5/5

    Awesome staff and great service.

  • Ashley Jun 2025 · via expedia
    1/5

    The hotel is nice, clean, and conveniently located. DO NOT USE VALET. They damaged my truck.

  • Ashley Jun 2025 · via expedia
    1/5

    The hotel is nice, clean, and conveniently located. DO NOT USE VALET. They damaged my truck.

  • Heather May 2025 · via expedia
    1/5

    The tv was broken our entire stay so we couldn’t watch our hometown’s hockey playoff games. The room was never cleaned. We had to ask for toilet paper and didn’t get coffee to make after the first morning. The bar was supposed to be open till midnight. We went to get a night cap at 11:30 and the bartender had already shut it down. We shamed him to open it back up. Not a quality stay for $900 for only nights.

  • Heather May 2025 · via expedia
    1/5

    The tv was broken our entire stay so we couldn’t watch our hometown’s hockey playoff games. The room was never cleaned. We had to ask for toilet paper and didn’t get coffee to make after the first morning. The bar was supposed to be open till midnight. We went to get a night cap at 11:30 and the bartender had already shut it down. We shamed him to open it back up. Not a quality stay for $900 for only nights.

  • Sandi May 2025 · via hotels.com
    4/5

  • Sandi May 2025 · via hotels.com
    4/5

  • Zechariah May 2025 · via expedia
    5/5

    The hotel is beautiful and well kept. The decor is modern and gives a first class vibe. I enjoyed the availability and cleanliness of the fitness center and the 3rd floor hotel restaurant. I felt safe and secure in this hotel and i appreciate the security system connected to the entrances and the elevators. My only real critique is that the 4th floor roof top pool need furniture and decor upgrades and there is far too much room in the pool area for so much of the space to be empty and unused. There should be more atmosphere around the pool area. There are speakers everywhere around the pool area but no music, no sound at all. I really enjoyed this hotel and my executive king, corner room was perfectly decorated and smelled amazing. I loved the space and the separate sitting area. I will be back.

  • Zechariah May 2025 · via expedia
    5/5

    The hotel is beautiful and well kept. The decor is modern and gives a first class vibe. I enjoyed the availability and cleanliness of the fitness center and the 3rd floor hotel restaurant. I felt safe and secure in this hotel and i appreciate the security system connected to the entrances and the elevators. My only real critique is that the 4th floor roof top pool need furniture and decor upgrades and there is far too much room in the pool area for so much of the space to be empty and unused. There should be more atmosphere around the pool area. There are speakers everywhere around the pool area but no music, no sound at all. I really enjoyed this hotel and my executive king, corner room was perfectly decorated and smelled amazing. I loved the space and the separate sitting area. I will be back.

  • Elena May 2025 · via hotels.com
    5/5

    Amazing

  • Elena May 2025 · via hotels.com
    5/5

    Amazing

  • antonio May 2025 · via expedia
    5/5

    Nice

  • antonio May 2025 · via expedia
    5/5

    Nice

  • Verified May 2025 · via hotels.com
    5/5

    Nice hotel, clean, good service except there’s no porter to help us with luggages!

  • Verified May 2025 · via hotels.com
    5/5

    Nice hotel, clean, good service except there’s no porter to help us with luggages!

  • Kasim May 2025 · via expedia
    4/5

    Great location

  • Kasim May 2025 · via expedia
    4/5

    Great location

  • Billy May 2025 · via expedia
    5/5

    Great staff

  • Billy May 2025 · via expedia
    5/5

    Great staff

  • Maria May 2025 · via expedia
    4/5

    I found it a bit noisy at night you could hear the traffic from the 20th floor. The staff was very friendly and worked very hard. I probably would stay here again, but ask for a room facing the other side.

  • Maria May 2025 · via expedia
    4/5

    I found it a bit noisy at night you could hear the traffic from the 20th floor. The staff was very friendly and worked very hard. I probably would stay here again, but ask for a room facing the other side.

  • ROCIO May 2025 · via expedia
    5/5

    I like it because is quite and amazing workers

  • ROCIO May 2025 · via expedia
    5/5

    I like it because is quite and amazing workers

  • Tracey Apr 2025 · via expedia
    5/5

    Hotel is beautiful, clean, staff is friendly and love the Galleria

  • Tracey Apr 2025 · via expedia
    5/5

    Hotel is beautiful, clean, staff is friendly and love the Galleria

  • LeKisha Apr 2025 · via expedia
    5/5

    Appreciate the staff assisting as the location has two versions. Staff was professional at both.

  • LeKisha Apr 2025 · via expedia
    5/5

    Appreciate the staff assisting as the location has two versions. Staff was professional at both.

  • Ammar Apr 2025 · via expedia
    5/5

    Travelled for family health appointments and it hit on all level great place highly recommended

  • Ammar Apr 2025 · via expedia
    5/5

    Travelled for family health appointments and it hit on all level great place highly recommended

  • Yuanzhao Apr 2025 · via expedia
    5/5

    Every time when I stayed in Houston, I will only live in the hotel, excellent environment

  • Yuanzhao Apr 2025 · via expedia
    5/5

    Every time when I stayed in Houston, I will only live in the hotel, excellent environment

  • Esther Apr 2025 · via expedia
    5/5

    very clean room, very friendly staff.

  • Juliana Apr 2025 · via expedia
    5/5

    Hotel has great service and is extremely clean. Because of the location you gave all options of the Galleria

  • Peter Apr 2025 · via expedia
    4/5

    The hotel was fine. No complaints. The area around the hotel was questionable. Young people walking around in traffic without crosswalks. Potential accidents. Young people doing disrespectful things like filming women and just has a slightly dangerous feel walking out in the evening.

  • Marsha Apr 2025 · via expedia
    5/5

    Amazing property! Everything close and fantastic staff. I would stay here over and over and over again. Views were amazing and the bed was so comfortable. Extremely relaxing and pleased with this location.

  • Nelly Apr 2025 · via expedia
    5/5

    .

  • Ashley Apr 2025 · via expedia
    5/5

    Great staff, clean room.

  • Brittney Mar 2025 · via hotels.com
    5/5

    Our stay was fabulous!

  • Dezranique Mar 2025 · via expedia
    5/5

    Wry convenient location for popular events and areas to visit in Houston! Room was nice and clean! No issues at all!

  • JOSE Mar 2025 · via expedia
    5/5

    Location

  • Pirooz Mar 2025 · via expedia
    5/5

    Oaky

  • Shannon Mar 2025 · via expedia
    4/5

    Convenient to local restaurants outside of the mall, but no shuttle van. Had to Lyft everywhere. While the hotel was pretty on the inside, the outside of building was old and run down including the windows & doors leading into the lobby. The rooms were nice, but the popcorn ceiling and drop ceilings were outdated. Looks like this is where you cheaped out. The restaurant the White Oak was good, but they were out of 3 dishes including pancakes, but they could make waffles. Overall though the service was good the housekeeping was great and the fitness center was very nice and clean. Having mall access was very convenient.

  • Monica Mar 2025 · via hotels.com
    5/5

    It was great

  • Eric Feb 2025 · via expedia
    5/5

    Great getaway

  • Gerald Feb 2025 · via expedia
    4/5

    None of the above.

  • Genie Feb 2025 · via hotels.com
    5/5

    Value. Safe. Comfortable. Nice. Convenient, very clean, up to date. I only wish they had more self parking. That was a little expensive and I wish they had a better pool we weren’t going to use it, but if I was coming in the summer, I definitely would like a nicer pool. The service was fantastic.

  • Verified Feb 2025 · via hotels.com
    5/5

    Great location and easy access to stores. Room was very clean and nicely decorated.

  • Dixie Feb 2025 · via expedia
    5/5

    Nice

  • carmen Jan 2025 · via expedia
    5/5

    Good ubication

  • Teresa Jan 2025 · via expedia
    5/5

    all of it

  • Raul Jan 2025 · via expedia
    5/5

    Great stay

  • Monica Jan 2025 · via expedia
    5/5

    a wonderful hotel with great rooms ... water the plant on the third floor wall, please

  • Alex Jan 2025 · via hotels.com
    3/5

    During my trip, the city of Houston was essentially shut down due to an unprecedented 6 inches of snow, forcing the airport to close. I had to extend my stay on a daily basis while waiting for flights to resume. When I finally secured a flight for the following morning and attempted to cancel my reservation for the upcoming night, I was met with a flat-out refusal from the front desk. While I understand the existence of “rules and regulations,” extraordinary situations like this require a level of courtesy and understanding. Instead, I was charged for an entire additional night despite clearly explaining that I would not be staying. This rigid and greedy approach left a bad taste in my mouth, especially considering the extenuating circumstances. A little flexibility and empathy from the front desk would have gone a long way. Until this hotel addresses its front desk issues and prioritizes customer service, I cannot recommend it to other travelers, particularly during unpredictable situations.

  • Chuck Jan 2025 · via expedia
    5/5

    Good stuff

  • Andy Jan 2025 · via expedia
    5/5

    Great place to stay

  • Natasa Jan 2025 · via expedia
    5/5

    The staff was very accommodating and courteous. Great rooms and location is fabulous for all shopping or ice skating.

  • Scott Dec 2024 · via expedia
    4/5

    Negotiating the parking lot and accessing the parking garage were difficult and time consuming. Directions from the staff at the porte-cochère and in the parking area were vague and not helpful. Most importantly: The highly inventive "Destination Fee" is nothing but a gouge. We were told that if we ordered room service the $25 fee would be deducted from the bill. IT WAS NOT. We paid the $25 fee plus our credit card was billed an additional $100! For what? Our order was 4 cups of coffee and 2 english muffins. That is nothing but wanton theft. Shame on you. Enjoy your grift. We will not be back. Let's see if anyone in your organization has the integrity to respond.

  • Robert Dec 2024 · via hotels.com
    3/5

    Galleria are has a big mall and great restaurants, but the area has gotten pretty run down.

  • Thao Dec 2024 · via expedia
    5/5

    The 1st room given to me had no hot water !lucky yall able to swap me out

  • enrique Nov 2024 · via expedia
    5/5

    Everything perfect

  • Lawa-Na Nov 2024 · via expedia
    5/5

    Love it. Stay every year

  • Lorraine Nov 2024 · via expedia
    5/5

    Z

  • Maximillian Nov 2024 · via expedia
    3/5

    Not as nice as it should be. Room was a bit grody.

  • Christelle Nov 2024 · via expedia
    4/5

    location and cleanliness

  • HOLLY Oct 2024 · via expedia
    5/5

    Always up to Westin best!

  • Parthasarathy Oct 2024 · via expedia
    5/5

    Good place

  • Jen Oct 2024 · via expedia
    5/5

    Great Staff.

  • Simon Sep 2024 · via hotels.com
    3/5

    Reasonable hotel in a good location, but dreadful wifi is why I only give it a 3☆

  • Verified Sep 2024 · via hotels.com
    2/5

    Someone must have been smoking weed in the hallway, because I woke up around 1:30/1:45am to the unmistakeable smell of weed in my hotel room where I and my young children were sleeping. I do not feel like there was much value for over $300 for the night. It was also loud on and off all night - not necessarily people as much as mechanical noises and maybe doors and elevators opening and closing to deal with the aftermath of whatever happened on our floor. There were carpet refreshers/fans blowing loudly immediately outside our room in the morning. No one asked how our stay was at checkout so no apologies or concessions were offered. The shower didn’t drain well, and I’m not sure the air conditioning was in great shape either. I have no recourse and am out a lot of money. Perhaps a parent with children is not the right demographic for this hotel. It otherwise seemed promising, and the gym was quite good. Room service was fast.

  • Tametria Sep 2024 · via expedia
    5/5

    Very, very nice hotel. The staff were super awesome!! Excellent customer service!!!

  • Juan Sep 2024 · via expedia
    4/5

    AC was a liitle poor, climate control in room was not that good. They charged me $30.00 for packaging handling of little things which was very unsatisfying.

  • Elisha Sep 2024 · via expedia
    5/5

    Nice

  • Alberto Sep 2024 · via expedia
    5/5

    Big areas and beautiful room

  • Armando Sep 2024 · via expedia
    4/5

    I liked that everything we needed to do was conveniently close. The mall was easily accessible and so were the stores we needed to go to. What I didn’t like was that if you need ADA parking there were only 4 parking spots available for that.

  • Roque Sep 2024 · via hotels.com
    5/5

    Still no restaurant…

  • Tammy Aug 2024 · via expedia
    5/5

    Great Hotel. Convenient to shopping

Frequently asked questions about The Westin Oaks Houston at the Galleria

Does The Westin Oaks Houston at the Galleria have free Wi-Fi?
Yes, The Westin Oaks Houston at the Galleria offers free Wi-Fi for all guests.
Does The Westin Oaks Houston at the Galleria offer parking?
Yes, The Westin Oaks Houston at the Galleria offers free parking on-site.
Does The Westin Oaks Houston at the Galleria have meeting spaces, conference centers, or conference rooms?
Yes. The Westin Oaks Houston at the Galleria features meeting spaces and dedicated conference rooms, suitable for corporate meetings and group gatherings.
Does The Westin Oaks Houston at the Galleria have a fitness center?
Yes, The Westin Oaks Houston at the Galleria features an on-site fitness center for guests. Additional wellness amenities include spa, pool.
Where is The Westin Oaks Houston at the Galleria located, and how walkable is the area?
The Westin Oaks Houston at the Galleria is located at 5011 Westheimer Road, Houston, TX 77056. With a Walk Score of 73, the area is rated Very Walkable. Most errands can be completed on foot, with public transit and rideshare easily accessible.

House rules

Check in 3:00 PM
Check out 12:00 PM
Cancellation Not available
Children Not available