The Westin Oaks Houston at the Galleria
About The Westin Oaks Houston at the Galleria
Attached to the Galleria Mall, this Houston, Texas hotel features an outdoor rooftop pool and guestrooms, with free WiFi for Bonvoy members. NRG Stadium is located within 5 mi of the property. The guestrooms at the Westin Oaks offer signature bedding and coffee machines with gourmet coffee. A work desk and ironing facilities are also provided. Westin Oaks features a fitness center and a concierge desk. White Oak Kitchen + Drinks serves international dishes and local beers, while the Daily Grill offers classic American dishes with a contemporary twist for breakfast, lunch and dinner. Bayou Bend Collection and Gardens is 2.8 mi away from the property, while the Museum district is 4.5 mi away. Downtown Houston is located within 6.2 mi. Rooftop Cinema Club is 0.7 mi from the property. Nestled within the vibrant Galleria Mall, The Westin Oaks Houston offers a refined Houston experience complete with an outdoor rooftop pool and complimentary WiFi for Bonvoy members. Conveniently located just 5 mi from NRG Stadium, this hotel places you close to the city’s best attractions. Each guestroom at The Westin Oaks features the renowned Westin Heavenly® Bed, a coffee machine with premium coffee, and convenient amenities like a work desk and ironing facilities, ensuring a comfortable and productive stay. Guests can recharge in the state-of-the-art fitness center or rely on our concierge for personalized recommendations. Dining options include White Oak Restaurant & Bar, serving global cuisine and local brews, and the Daily Grill, where American classics are reimagined for breakfast, lunch, and dinner. Explore nearby cultural landmarks, including the Bayou Bend Collection and Gardens (2.8 mi), the Museum District (4.5 mi), and Downtown Houston (6.2 mi). For a fun outing, the Rooftop Cinema Club is just 0.7 mi away, making The Westin Oaks the ideal starting point for your Houston adventure.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally have a positive experience at this hotel, praising the friendly and helpful staff, clean rooms, and convenient location connected to the Galleria mall. However, some guests have issues with parking, Wi-Fi, and room service. Additionally, a few guests have experienced problems with their reserved rooms and charges.
- Friendly and helpful staff
- Clean rooms
- Parking issues
- Wi-Fi problems
- 5/5
We were satisfied with the location, cleanness, stuff . Non
- 4/5
Spacious room. Clean room. Nice bed. Basic amnesty: soap, lotion and towels. Hanging closet is confusing. Convenience to Galleria Mall.
- 4.5/5
Superb
- 5/5
All the shops nearby . Nice restaurants and other shops near by
- 3/5
The one amenity I was l was looking forward to, in the heat and humidity, was the pool. Unfortunately this was a severe disappointment. The pool, located on an exposed roof, has NO umbrellas, and is a huge concrete slab that has absolutely no appeal. There is no bar or service to obtain drinks, and the exposure is such that all one can expect is dehydration and sunburn. If it were not for the need to attend my CE course, I would not choose to stay at this hotel unless I felt like shopping to get out of the heat and humidity.
- 5/5
The old Galleria hotel is showing its age but still a very nice property. Solid building built back when they knew how. Quiet. I'm surprised that the pool area is not exactly run down but plain, empty, lots of wasted Galleria $1000sq/ft real estate. There could be a Tiki bar up there!
- 5/5
Excited with the services
- 5/5
My day was great
- 4/5
Very good
- 3/5
Bedding was horrible way too hot.
- 5/5
Lovely room and accommodating staff. We will stay here again. NA
- 5/5
Lovely room and accommodating staff. We will stay here again. NA
- 5/5
Exceptional
- 5/5
Staff was very friendly.
- 4.5/5
Great stay. Nothing really.
- 4.5/5
Great stay. Nothing really.
- 5/5
Really didn’t see much of staff, but I didn’t need anyone.
- 5/5
Great
- 4/5
Muy bien situado.
- 5/5
Great location, great staff. My room (1307) had a leaking shower hose which would squirt and wet up the outside floor the moment you turned on the water. Also, my room was a Junior suite; was surprised that there was no microwave or separate small sink.
- 5/5
The rooms were extremely clean and the staff were extremely helpful. We could not have had a better time at the galleria although I have stayed here on numerous occasions and I’ve never had a bad experience.
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Great location in the Galeria. Clean and ample rooms.
- 5/5
Exceptional
- 4/5
Very good
- 5/5
Pet friendly. Good drinks at bar
- 4.5/5
Superb
- 4/5
Very good
- 2/5
Disappointing
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Valet parking is very convenient very efficient expensive but worth it, location is excellent for access to Galleria Mall
- 5/5
Love beautiful hotel lovely view will come back anytime anyday
- 5/5
Love beautiful hotel lovely view will come back anytime anyday
- 5/5
Exceptional
- 5/5
It was a very nice experience, the service was exceptional and the room and view was amazing. Everything was in very close proximity,shopping,dining,wine bars,etc. Will definitely be coming back.
- 5/5
It was a very nice experience, the service was exceptional and the room and view was amazing. Everything was in very close proximity,shopping,dining,wine bars,etc. Will definitely be coming back.
- 1/5
Cat piss ( not even kidding) probably because of humidity in their laundry room, they said I had free breakfast because of the incident and later on they charged me .. telling me its only pending and that im assuredly getting my money in around 30 days because im an international client. Don't stay here , I only did because I went for shopping.
- 1/5
Cat piss ( not even kidding) probably because of humidity in their laundry room, they said I had free breakfast because of the incident and later on they charged me .. telling me its only pending and that im assuredly getting my money in around 30 days because im an international client. Don't stay here , I only did because I went for shopping.
- 5/5
Clean and spacious
- 5/5
Clean and spacious
- 5/5
The room was very clean and the front desk staff was very nice, and made excellent recommendations.
- 5/5
The room was very clean and the front desk staff was very nice, and made excellent recommendations.
- 5/5
Large rooms, clean & large beds
- 5/5
Large rooms, clean & large beds
- 5/5
Room was spectacular. The staff were helpful and courteous. Very friendly as well.
- 5/5
Room was spectacular. The staff were helpful and courteous. Very friendly as well.
- 3.5/5
Good
- 5/5
Great room and great host
- 5/5
Great room and great host
- 5/5
Exceptional
- 4.5/5
Price
- 5/5
Exceptional
- 5/5
I loved everything about it the room was beautiful and clean with a walk in shower with two showers heads. Those big luxury square head and the other one you hold in your hand. We were up on the 20th floor with a view facing Houston North side it was beautiful. Destination was great connected to the Galleria Mall and a host of restaurants all around us. What I didn’t like was the parking, it’s free but it’s hard to find parking spots and valet parking runs 52 dollars over night. The towel was hard and I expected a place like that to have soft towels when I dry myself off after enjoying their amazing shower heads.
- 5/5
Great staff, room, valet! All wonderful!
- 5/5
Great staff, room, valet! All wonderful!
- 1/5
When I booked my hotel I checked my wife's name as the one doing the check-in and her name never showed in the reservation and it took a lot of time trying yo add her name and having her do the check-in
- 1/5
When I booked my hotel I checked my wife's name as the one doing the check-in and her name never showed in the reservation and it took a lot of time trying yo add her name and having her do the check-in
- 5/5
Yes the room was spotless and the staff was very friendly and helpful.
- 5/5
Yes the room was spotless and the staff was very friendly and helpful.
- 5/5
Very good service, big rooms, very clean
- 5/5
Very good service, big rooms, very clean
- 4/5
Room was clean. A bit of a smell but good
- 4/5
Room was clean. A bit of a smell but good
- 3/5
Additional costs added.
- 3/5
Additional costs added.
- 3/5
Yes very clean but the HVAC system seems to be very outdated. All of a sudden in the middle of the night there was a banging sound from it.. staff was very nice. A little disappointed for the price u pay and it n top they charge destination fee.
- 3/5
Yes very clean but the HVAC system seems to be very outdated. All of a sudden in the middle of the night there was a banging sound from it.. staff was very nice. A little disappointed for the price u pay and it n top they charge destination fee.
- 5/5
Near restaurants and direct access to shopping mall
- 5/5
Near restaurants and direct access to shopping mall
- 5/5
Right in the galleria mall. Room is spacious
- 5/5
Right in the galleria mall. Room is spacious
- 1/5
I had to ask for more towels, 3 Times. I come frequently, every time I come it is the same thing. I have to ask for towels. Then the employee brings a little bit of towels. Nothing ever changes. This is waste of time.
- 1/5
I had to ask for more towels, 3 Times. I come frequently, every time I come it is the same thing. I have to ask for towels. Then the employee brings a little bit of towels. Nothing ever changes. This is waste of time.
- 5/5
The access to the mall itself. A one stop shop to dine, relax, entertain and window shop It couldve been better if they had a movie or two inside or beside the mall
- 3.5/5
Convenience of the property to shopping locations. N/A
- 5/5
The only thing i did not like is the banks of elevators.
- 5/5
The only thing i did not like is the banks of elevators.
- 5/5
Great location beautiful rooms and friendly staff.
- 5/5
Great location beautiful rooms and friendly staff.
- 5/5
Everything good
- 5/5
Everything good
- 5/5
The hotel was great and it was so nice to be connected to the Galleria for shopping and so many restaurants. The elevator system is very good and security is excellent. Self parking in the garage is free. The gym is nice and has 4 Pelotons.
- 5/5
The hotel was great and it was so nice to be connected to the Galleria for shopping and so many restaurants. The elevator system is very good and security is excellent. Self parking in the garage is free. The gym is nice and has 4 Pelotons.
- 5/5
Location was perfect Nothing out of the norm for Houston…traffic congestion to be able to turn into parking lot of hotel
- 2/5
bad view, bad customer service. travel often and the comparables for what i paid, this experience compared to a motel6. had written everything in detail but it deleted and not wasting any more time
- 2/5
bad view, bad customer service. travel often and the comparables for what i paid, this experience compared to a motel6. had written everything in detail but it deleted and not wasting any more time
- 5/5
The stay was great
- 5/5
The stay was great
- 2/5
The price, and the room was not properly cleaned upon arrival.
- 5/5
super clean room and bathroom, beautiful bedding and extra comfortable bed and pillows.
- 5/5
super clean room and bathroom, beautiful bedding and extra comfortable bed and pillows.
- 2/5
Always stay here because it's next to the mall. This trip however front desk wasnt friendly, also gave me a room that was extremely noisy, next to the elevator.
- 2/5
Always stay here because it's next to the mall. This trip however front desk wasnt friendly, also gave me a room that was extremely noisy, next to the elevator.
- 5/5
Exelent bedrooms I rest very conftable
- 5/5
Exelent bedrooms I rest very conftable
- 1/5
First you get there and the supposedly free parking lot was full. We wasted half an hour waiting for a spot and no luck. We had to park with valet who charges 60 dollars to park your car. Hotel reception was good and fast but the rooms need serious sound insulation from all sides. We could hear every car on the road and every neighbor closing his hotel room door. We could not till around 2 am because of the noise. Pillows are very low quality. Woke up with neck and shoulder pain.
- 1/5
First you get there and the supposedly free parking lot was full. We wasted half an hour waiting for a spot and no luck. We had to park with valet who charges 60 dollars to park your car. Hotel reception was good and fast but the rooms need serious sound insulation from all sides. We could hear every car on the road and every neighbor closing his hotel room door. We could not till around 2 am because of the noise. Pillows are very low quality. Woke up with neck and shoulder pain.
- 3/5
Felt like it was shake down when Westin demanded a $25.00 per night destination fee. Never again.
- 3/5
Felt like it was shake down when Westin demanded a $25.00 per night destination fee. Never again.
- 5/5
Spotless room! Great staff.
- 5/5
Spotless room! Great staff.
- 2.5/5
Location Can hear other guests, room not noise proof
- 5/5
We like this hotel because it’s very convenient having the mall
- 5/5
We like this hotel because it’s very convenient having the mall
- 5/5
The hotel has been refurbished and is very modern now and we loved the convinience of it being in the mall, parking for free and dining options all over. Staff was great, specially in the Restaurant
- 5/5
The hotel has been refurbished and is very modern now and we loved the convinience of it being in the mall, parking for free and dining options all over. Staff was great, specially in the Restaurant
- 4/5
Yes there was plety of parking and the mall being so close was perfect not only for my family and my wife birthday.
- 4/5
Yes there was plety of parking and the mall being so close was perfect not only for my family and my wife birthday.
- 5/5
Great area
- 5/5
Great area
- 5/5
Stafg
- 5/5
Breakfast is always excellent!
- 5/5
Breakfast is always excellent!
- 5/5
Excellent location. Very good value for price. All staff extremely helpful and curteous.
- 5/5
Excellent location. Very good value for price. All staff extremely helpful and curteous.
- 5/5
Service N/A
- 5/5
Galleria mall nearby and lots of restaurants
- 5/5
Galleria mall nearby and lots of restaurants
- 5/5
Excellent Stay
- 5/5
Excellent Stay
- 5/5
clean
- 5/5
clean
- 5/5
Clean room and excellent staff, however I don’t agree with the tourist fee the hotel charges!
- 5/5
Clean room and excellent staff, however I don’t agree with the tourist fee the hotel charges!
- 5/5
🔥
- 5/5
🔥
- 5/5
Clean room, attached to the galleria, everyone was super nice
- 5/5
Clean room, attached to the galleria, everyone was super nice
- 5/5
Unfortunately, it was a very brief stay. I didn't get to enjoy the convenient access to the galleria, not the pool/restaurants.
- 5/5
Unfortunately, it was a very brief stay. I didn't get to enjoy the convenient access to the galleria, not the pool/restaurants.
- 4/5
The only disappointment was the pool area, the overall feel and aesthetics of the area was disappointed.
- 4/5
The only disappointment was the pool area, the overall feel and aesthetics of the area was disappointed.
- 5/5
Very confortable place because the hotel is in a big shopping mall and has restaurantes around
- 5/5
Very confortable place because the hotel is in a big shopping mall and has restaurantes around
- 5/5
Great location and clean, comfortable rooms.
- 5/5
Great location and clean, comfortable rooms.
- 5/5
Our two day stay was very nice. Second time we have stayed at this property. We were not disappointed.
- 5/5
Our two day stay was very nice. Second time we have stayed at this property. We were not disappointed.
- 5/5
Clean roo.
- 5/5
Clean roo.
- 5/5
I loved the convenience and the location.
- 5/5
I loved the convenience and the location.
- 1/5
Towels were hard. The maid did not ever bring enough towels. The wheelchair ramp was hard to use.
- 1/5
Towels were hard. The maid did not ever bring enough towels. The wheelchair ramp was hard to use.
- 4/5
Almost $200 in addition fees from the hotel.
- 5/5
AC was not working properly
- 5/5
AC was not working properly
- 4/5
Location Cleanness Bed size Room size No Bedet (Shattaf) for hygiene No Signage to breakfast location Breakfast menu could be improved Towels can be upgraded Little Bedroom lights options
- 5/5
We enjoyed this hotel very much. Conveniently located right in the mall, we ate at Joey Uptown across the street and it was delicious. Bedding and room were very nice and clean. There were actually multiple layers of bedding which I appreciate rather than the thin "blanket/sheet" that seems to be popular. We would definitely stay here again. A+++
- 5/5
We enjoyed this hotel very much. Conveniently located right in the mall, we ate at Joey Uptown across the street and it was delicious. Bedding and room were very nice and clean. There were actually multiple layers of bedding which I appreciate rather than the thin "blanket/sheet" that seems to be popular. We would definitely stay here again. A+++
- 5/5
The beds N/A
- 5/5
No, everything was fine
- 5/5
Excellent building, very clean, new and comfortable Nothing
- 5/5
The area is convenient. Didn’t drive and used ride share. Hotel very centralized. Love the access to the mall. Security between floors is great. Hotel smelled wonderful. Room was great.
- 5/5
The area is convenient. Didn’t drive and used ride share. Hotel very centralized. Love the access to the mall. Security between floors is great. Hotel smelled wonderful. Room was great.
- 3.5/5
My key cards kept demagnetizing, so I trouble with them several times. Unfortunately, a guest a few doors away on my hallway had a medical emergency. I had to pass by on my way back to my room and I could see his body on the floor. I think that he died.
- 5/5
Great location and quality stay!
- 5/5
Great location and quality stay!
- 2/5
The toilet in my room did not flush, so the dirt accumulated when I just checked in. It took two requests with the front desk to have it fixed within 4 hours. Then I needed to ask again to clean it. The front desk person couldn't explain what is being served at the club and was not very welcoming, Eileen, I believe. Other front desk people were more professional and polite. They gave me a late check out, and access to the pool after I checked out. Even walked me to the pool to make sure I can enter. Unfortunately, the people in the room next to mine desided to smoke weed, and the smell was all three days I was there. I wish they vacuumed the hallway carpet with the deodorant/airfreshener to reduce the smell. Overall, I would not return here, unlike my recent Westin Anaheim trip, which was amazing.
- 2/5
The toilet in my room did not flush, so the dirt accumulated when I just checked in. It took two requests with the front desk to have it fixed within 4 hours. Then I needed to ask again to clean it. The front desk person couldn't explain what is being served at the club and was not very welcoming, Eileen, I believe. Other front desk people were more professional and polite. They gave me a late check out, and access to the pool after I checked out. Even walked me to the pool to make sure I can enter. Unfortunately, the people in the room next to mine desided to smoke weed, and the smell was all three days I was there. I wish they vacuumed the hallway carpet with the deodorant/airfreshener to reduce the smell. Overall, I would not return here, unlike my recent Westin Anaheim trip, which was amazing.
- 3.5/5
It was clean The Satan cult that happened in the other room. One of the receptionist tried to use my credit card so I couldn’t pay for another night.
- 5/5
Beautifully kept rooms; spacious, comfortable and welcoming .
- 5/5
Beautifully kept rooms; spacious, comfortable and welcoming .
- 4/5
free parking inadequate and poorly identified
- 4/5
free parking inadequate and poorly identified
- 4/5
Great stay for our girls weekend
- 4/5
Great stay for our girls weekend
- 5/5
The room service was.horrible for a top notch hotel
- 5/5
The room service was.horrible for a top notch hotel
- 5/5
Excellent location near the mall
- 4.5/5
Unexpected $25 per day plus tax resort fee that has usage restrictions on it.
- 5/5
Amazing place to stay! Highly recommend!
- 5/5
Amazing place to stay! Highly recommend!
- 5/5
Connected to the mall! Made shopping super easy and convenient!
- 5/5
Connected to the mall! Made shopping super easy and convenient!
- 5/5
Fun area, big pool
- 5/5
Fun area, big pool
- 5/5
👌
- 5/5
👌
- 3/5
We struggled to find parking next to the hotel since it shared parking with the mall. Staff was also unhelpful when we asked for towels.
- 3/5
We struggled to find parking next to the hotel since it shared parking with the mall. Staff was also unhelpful when we asked for towels.
- 3/5
That said, I did run into a few issues worth noting. I had some packages delivered during my stay, and I wasn’t aware there would be a $10 charge per package, even as a guest with a reservation. In the end, I was charged more than expected (about $65), and when I inquired, the adjustments and deductions weren’t clearly explained, which left me a bit confused. It would be great if the package policy were communicated more clearly and managed more transparently. Another hiccup was with breakfast. Although my reservation didn’t include breakfast, a staff member at the front desk kindly offered me a complimentary breakfast for Friday as an upgrade. Unfortunately, when I arrived at the restaurant, they told me it wasn’t included and I had to pay for it—so that was a bit disappointing and awkward. Lastly, there was a $29 daily charge for amenities like restaurant credit, skating, and museum access, which I wasn’t interested in using. I would have appreciated the option to decline that charge, rather than having it automatically added. Despite these concerns, the hotel itself is beautiful and well-maintained, and the staff was generally helpful and friendly. I just hope they can improve clarity and consistency around charges.
- 3/5
That said, I did run into a few issues worth noting. I had some packages delivered during my stay, and I wasn’t aware there would be a $10 charge per package, even as a guest with a reservation. In the end, I was charged more than expected (about $65), and when I inquired, the adjustments and deductions weren’t clearly explained, which left me a bit confused. It would be great if the package policy were communicated more clearly and managed more transparently. Another hiccup was with breakfast. Although my reservation didn’t include breakfast, a staff member at the front desk kindly offered me a complimentary breakfast for Friday as an upgrade. Unfortunately, when I arrived at the restaurant, they told me it wasn’t included and I had to pay for it—so that was a bit disappointing and awkward. Lastly, there was a $29 daily charge for amenities like restaurant credit, skating, and museum access, which I wasn’t interested in using. I would have appreciated the option to decline that charge, rather than having it automatically added. Despite these concerns, the hotel itself is beautiful and well-maintained, and the staff was generally helpful and friendly. I just hope they can improve clarity and consistency around charges.
- 5/5
Very accommodating
- 5/5
Very accommodating
- 5/5
Love it all
- 5/5
Love it all
- 5/5
Amazing
- 5/5
Amazing
- 4/5
Good location
- 4/5
Good location
- 5/5
We loved the property. Everyone is friendly and helpful. Everything looks and feels upscale. We loved being connected to the mall. Traffic is bad, which is to be expected in downtown Houston. We left our car parked and took a lyft around town.
- 5/5
We loved the property. Everyone is friendly and helpful. Everything looks and feels upscale. We loved being connected to the mall. Traffic is bad, which is to be expected in downtown Houston. We left our car parked and took a lyft around town.
- 5/5
Very nice stay.
- 5/5
Very nice stay.
- 5/5
Very clean, nice, quiet, and in a good area. Would definitely stay here again
- 5/5
Very clean, nice, quiet, and in a good area. Would definitely stay here again
- 5/5
The staff was very kind and welcoming. Valet parking is outstanding, and the valet staff is fast when you request your vehicle. I would definitely stay there again. Highly recommend this great hotel.
- 5/5
The staff was very kind and welcoming. Valet parking is outstanding, and the valet staff is fast when you request your vehicle. I would definitely stay there again. Highly recommend this great hotel.
- 3/5
The room was clean at first glance, but the desk/TV stand was covered in cup rings and Spill marks.
- 3/5
The room was clean at first glance, but the desk/TV stand was covered in cup rings and Spill marks.
- 5/5
Clean and spacious. Close to the Galleria
- 5/5
Clean and spacious. Close to the Galleria
- 5/5
Staff was exceptional!
- 5/5
Staff was exceptional!
- 5/5
Awesome staff and great service.
- 5/5
Awesome staff and great service.
- 1/5
The hotel is nice, clean, and conveniently located. DO NOT USE VALET. They damaged my truck.
- 1/5
The hotel is nice, clean, and conveniently located. DO NOT USE VALET. They damaged my truck.
- 1/5
The tv was broken our entire stay so we couldn’t watch our hometown’s hockey playoff games. The room was never cleaned. We had to ask for toilet paper and didn’t get coffee to make after the first morning. The bar was supposed to be open till midnight. We went to get a night cap at 11:30 and the bartender had already shut it down. We shamed him to open it back up. Not a quality stay for $900 for only nights.
- 1/5
The tv was broken our entire stay so we couldn’t watch our hometown’s hockey playoff games. The room was never cleaned. We had to ask for toilet paper and didn’t get coffee to make after the first morning. The bar was supposed to be open till midnight. We went to get a night cap at 11:30 and the bartender had already shut it down. We shamed him to open it back up. Not a quality stay for $900 for only nights.
- 4/5
- 4/5
- 5/5
The hotel is beautiful and well kept. The decor is modern and gives a first class vibe. I enjoyed the availability and cleanliness of the fitness center and the 3rd floor hotel restaurant. I felt safe and secure in this hotel and i appreciate the security system connected to the entrances and the elevators. My only real critique is that the 4th floor roof top pool need furniture and decor upgrades and there is far too much room in the pool area for so much of the space to be empty and unused. There should be more atmosphere around the pool area. There are speakers everywhere around the pool area but no music, no sound at all. I really enjoyed this hotel and my executive king, corner room was perfectly decorated and smelled amazing. I loved the space and the separate sitting area. I will be back.
- 5/5
The hotel is beautiful and well kept. The decor is modern and gives a first class vibe. I enjoyed the availability and cleanliness of the fitness center and the 3rd floor hotel restaurant. I felt safe and secure in this hotel and i appreciate the security system connected to the entrances and the elevators. My only real critique is that the 4th floor roof top pool need furniture and decor upgrades and there is far too much room in the pool area for so much of the space to be empty and unused. There should be more atmosphere around the pool area. There are speakers everywhere around the pool area but no music, no sound at all. I really enjoyed this hotel and my executive king, corner room was perfectly decorated and smelled amazing. I loved the space and the separate sitting area. I will be back.
- 5/5
Amazing
- 5/5
Amazing
- 5/5
Nice
- 5/5
Nice
- 5/5
Nice hotel, clean, good service except there’s no porter to help us with luggages!
- 5/5
Nice hotel, clean, good service except there’s no porter to help us with luggages!
- 4/5
Great location
- 4/5
Great location
- 5/5
Great staff
- 5/5
Great staff
- 4/5
I found it a bit noisy at night you could hear the traffic from the 20th floor. The staff was very friendly and worked very hard. I probably would stay here again, but ask for a room facing the other side.
- 4/5
I found it a bit noisy at night you could hear the traffic from the 20th floor. The staff was very friendly and worked very hard. I probably would stay here again, but ask for a room facing the other side.
- 5/5
I like it because is quite and amazing workers
- 5/5
I like it because is quite and amazing workers
- 5/5
Hotel is beautiful, clean, staff is friendly and love the Galleria
- 5/5
Hotel is beautiful, clean, staff is friendly and love the Galleria
- 5/5
Appreciate the staff assisting as the location has two versions. Staff was professional at both.
- 5/5
Appreciate the staff assisting as the location has two versions. Staff was professional at both.
- 5/5
Travelled for family health appointments and it hit on all level great place highly recommended
- 5/5
Travelled for family health appointments and it hit on all level great place highly recommended
- 5/5
Every time when I stayed in Houston, I will only live in the hotel, excellent environment
- 5/5
Every time when I stayed in Houston, I will only live in the hotel, excellent environment
- 5/5
very clean room, very friendly staff.
- 5/5
Hotel has great service and is extremely clean. Because of the location you gave all options of the Galleria
- 4/5
The hotel was fine. No complaints. The area around the hotel was questionable. Young people walking around in traffic without crosswalks. Potential accidents. Young people doing disrespectful things like filming women and just has a slightly dangerous feel walking out in the evening.
- 5/5
Amazing property! Everything close and fantastic staff. I would stay here over and over and over again. Views were amazing and the bed was so comfortable. Extremely relaxing and pleased with this location.
- 5/5
.
- 5/5
Great staff, clean room.
- 5/5
Our stay was fabulous!
- 5/5
Wry convenient location for popular events and areas to visit in Houston! Room was nice and clean! No issues at all!
- 5/5
Location
- 5/5
Oaky
- 4/5
Convenient to local restaurants outside of the mall, but no shuttle van. Had to Lyft everywhere. While the hotel was pretty on the inside, the outside of building was old and run down including the windows & doors leading into the lobby. The rooms were nice, but the popcorn ceiling and drop ceilings were outdated. Looks like this is where you cheaped out. The restaurant the White Oak was good, but they were out of 3 dishes including pancakes, but they could make waffles. Overall though the service was good the housekeeping was great and the fitness center was very nice and clean. Having mall access was very convenient.
- 5/5
It was great
- 5/5
Great getaway
- 4/5
None of the above.
- 5/5
Value. Safe. Comfortable. Nice. Convenient, very clean, up to date. I only wish they had more self parking. That was a little expensive and I wish they had a better pool we weren’t going to use it, but if I was coming in the summer, I definitely would like a nicer pool. The service was fantastic.
- 5/5
Great location and easy access to stores. Room was very clean and nicely decorated.
- 5/5
Nice
- 5/5
Good ubication
- 5/5
all of it
- 5/5
Great stay
- 5/5
a wonderful hotel with great rooms ... water the plant on the third floor wall, please
- 3/5
During my trip, the city of Houston was essentially shut down due to an unprecedented 6 inches of snow, forcing the airport to close. I had to extend my stay on a daily basis while waiting for flights to resume. When I finally secured a flight for the following morning and attempted to cancel my reservation for the upcoming night, I was met with a flat-out refusal from the front desk. While I understand the existence of “rules and regulations,” extraordinary situations like this require a level of courtesy and understanding. Instead, I was charged for an entire additional night despite clearly explaining that I would not be staying. This rigid and greedy approach left a bad taste in my mouth, especially considering the extenuating circumstances. A little flexibility and empathy from the front desk would have gone a long way. Until this hotel addresses its front desk issues and prioritizes customer service, I cannot recommend it to other travelers, particularly during unpredictable situations.
- 5/5
Good stuff
- 5/5
Great place to stay
- 5/5
The staff was very accommodating and courteous. Great rooms and location is fabulous for all shopping or ice skating.
- 4/5
Negotiating the parking lot and accessing the parking garage were difficult and time consuming. Directions from the staff at the porte-cochère and in the parking area were vague and not helpful. Most importantly: The highly inventive "Destination Fee" is nothing but a gouge. We were told that if we ordered room service the $25 fee would be deducted from the bill. IT WAS NOT. We paid the $25 fee plus our credit card was billed an additional $100! For what? Our order was 4 cups of coffee and 2 english muffins. That is nothing but wanton theft. Shame on you. Enjoy your grift. We will not be back. Let's see if anyone in your organization has the integrity to respond.
- 3/5
Galleria are has a big mall and great restaurants, but the area has gotten pretty run down.
- 5/5
The 1st room given to me had no hot water !lucky yall able to swap me out
- 5/5
Everything perfect
- 5/5
Love it. Stay every year
- 5/5
Z
- 3/5
Not as nice as it should be. Room was a bit grody.
- 4/5
location and cleanliness
- 5/5
Always up to Westin best!
- 5/5
Good place
- 5/5
Great Staff.
- 3/5
Reasonable hotel in a good location, but dreadful wifi is why I only give it a 3☆
- 2/5
Someone must have been smoking weed in the hallway, because I woke up around 1:30/1:45am to the unmistakeable smell of weed in my hotel room where I and my young children were sleeping. I do not feel like there was much value for over $300 for the night. It was also loud on and off all night - not necessarily people as much as mechanical noises and maybe doors and elevators opening and closing to deal with the aftermath of whatever happened on our floor. There were carpet refreshers/fans blowing loudly immediately outside our room in the morning. No one asked how our stay was at checkout so no apologies or concessions were offered. The shower didn’t drain well, and I’m not sure the air conditioning was in great shape either. I have no recourse and am out a lot of money. Perhaps a parent with children is not the right demographic for this hotel. It otherwise seemed promising, and the gym was quite good. Room service was fast.
- 5/5
Very, very nice hotel. The staff were super awesome!! Excellent customer service!!!
- 4/5
AC was a liitle poor, climate control in room was not that good. They charged me $30.00 for packaging handling of little things which was very unsatisfying.
- 5/5
Nice
- 5/5
Big areas and beautiful room
- 4/5
I liked that everything we needed to do was conveniently close. The mall was easily accessible and so were the stores we needed to go to. What I didn’t like was that if you need ADA parking there were only 4 parking spots available for that.
- 5/5
Still no restaurant…
- 5/5
Great Hotel. Convenient to shopping