Extended Stay America Suites Houston IAH Airport

The staff was very nice but the rooms weren't as pictured and not very clean. There was debris on the floor, toilet not fully cleaned. Hair on toilet and in shower. I was fortunate to be only staying for 1 night or else I would have left.

The staff was nice The room was not clean there was salt or auger on the table and the floor was sticky

I would like to start off by saying CANDACE is very disrespectful. She is rude and she does not know how to conduct herself. I never received breakfast at this place. The pool is filthy dirty. There are people sleeping in the parking lot. THE BLACK LEXUS THATS ON THE BACK SIDE OF THE HOTEL—— there’s someone sleeping in that car every night & that is dangerous!!!!! They have ppl that’s not checked into the property but is still here. And another thing. Why am I paying for a place to stay and I have to give you $5 to clean my linen. Like can you advertise this somewhere??? $10 for another room key??? Candace is out of control, she’s rude, I will never ever in my life be returning. I didn’t like how as soon as I went in my room there was a roach in the sink eeeeyuckkkkk

I could not stay because as soon as I had take the elevator to the 3rd floor, the awful smell of marijuana was present throughout the hallway. I tried 2 rooms and they both were the same with drawers missing from the 2nd room; disappointing.

Terrible experience, I would not recommend this hotel to anyone else.

I refuse to stay there cause the staff was horrible

Bad

Clean rooms nice staff

Nothing The window was broken, I sent Email based on the staff request but there was no response.

Bad

Worst hotel i stay in my life Thy are Scammer ..i book room with 2 bed but thy give me room with one bed only and refuses to refund my money which i pay for 2 beds ...

Thy are Scammer ..i book room with 2 bed but thy give me room with one bed only and refuses to refund my money which i pay for 2 beds ...

Clean room easy accessible to airport and shopping

Staff was friendly

Clean rooms good staff nice guest

There was two workers that went completely out of their way to make sure that I had everything I needed and that must say there was perfect and that was I am one was named Bree and I believe the other one was. I hope I get a ride it’s Maggie or Megan but she works at night. The brew works in the day and I just wanted to say they were wonderful.

slamming doors and high noise level from Beltway

The size of room and kitchenette slamming doors and high noise level from Beltway

The closeness to the airport. Nothing

The closeness to the airport. Nothing

Close by the airport Dirty, roaches and bad smells

Dirty, roaches and bad smells

We stay 2 nights with my 4little ones. Everything was OK except second night 3am smoke alarm auto triggered ( not sure if it was a defect or someone was smoking near by which might cause)

Front desk has teenagers loitering playing loud rap music outside of entrance. Door handle was not attached to bathroom door, vents on ceiling were all rusted out.

The breakfast was mediocre. But there was a little something. Coffee/Tea granola bars. Full kitchen in room. 8 minutes to my destination. Heavy smell of marijuana throughout the hotel. No pool access even though I clarified before booking. Have to pay for towels to be cleaned. $5.

The breakfast was mediocre. But there was a little something. Coffee/Tea granola bars. Full kitchen in room. 8 minutes to my destination. Heavy smell of marijuana throughout the hotel. No pool access even though I clarified before booking. Have to pay for towels to be cleaned. $5.

Exceptional

The front desk staff was very kind and accommodating. The room was clean and spacious and cook ware and utensils were on hand and supplied. Communicating with the house keeping staff was an unpleasant experience and they over looked some of the thorough cleaning needing to be done.

The front desk staff was very kind and accommodating. The room was clean and spacious and cook ware and utensils were on hand and supplied. Communicating with the house keeping staff was an unpleasant experience and they over looked some of the thorough cleaning needing to be done.

Called to make sure we could check in late was told that was fine got to the hotel lobby had people yelling and fighting nobody was at the desk waited about a hour for someone to show up got our room toilet dosen't work smelled like cigarettes and musky i don't care how cheap it is i will never stay here again..

Nothing Called to make sure we could check in late was told that was fine got to the hotel lobby had people yelling and fighting nobody was at the desk waited about a hour for someone to show up got our room toilet dosen't work smelled like cigarettes and musky i don't care how cheap it is i will never stay here again..

Spacious

The staff was very friendly and accommodating Everything was nice

The staff was very friendly and accommodating Everything was nice

Passable

Exceptional

This place was disgustingly I wish to speak to someone about this place I have videos and pictures ended up cleaning my own room then flight was canceled and had no choice but to rebook for longer days but I requested to stay in my room cause I knew it was cleaned by myself. Simply disgusting saw 4 rooms before I picked the last one which had mold. First room had bugs all over second room looked like a public bathroom from the nyc subway thief’s room was a handicap cap room with extremely dirty floors 4th room had dirty floors and mold in the bathroom It was extremely disappointing and disgusting

This place was disgustingly I wish to speak to someone about this place I have videos and pictures ended up cleaning my own room then flight was canceled and had no choice but to rebook for longer days but I requested to stay in my room cause I knew it was cleaned by myself. Simply disgusting saw 4 rooms before I picked the last one which had mold. First room had bugs all over second room looked like a public bathroom from the nyc subway thief’s room was a handicap cap room with extremely dirty floors 4th room had dirty floors and mold in the bathroom It was extremely disappointing and disgusting

Pleasant

Good

Very good

The front office and lobby seem nice. The area had a few homeless individuals strolling around the hotel fence looked like it had been in a crash. The staff member at the front desk was dressed unprofessionally, with a dirty and torn jacket. The second floor had a strong smell of cigarette smoke. For middle-class or wealthy guests, I advise against staying here, as it can feel uncomfortable and unsafe. When I requested a refund at the front desk, they flatly denied me, which I found disrespectful. As someone who is deaf, I noticed there were no flashing fire alarms or doorbells. We immediately decided not to stay and I had to find a new hotel. I have already filed a complaint with Booking.com, and they are working on my refund.

The front office and lobby seem nice. The area had a few homeless individuals strolling around the hotel fence looked like it had been in a crash. The staff member at the front desk was dressed unprofessionally, with a dirty and torn jacket. The second floor had a strong smell of cigarette smoke. For middle-class or wealthy guests, I advise against staying here, as it can feel uncomfortable and unsafe. When I requested a refund at the front desk, they flatly denied me, which I found disrespectful. As someone who is deaf, I noticed there were no flashing fire alarms or doorbells. We immediately decided not to stay and I had to find a new hotel. I have already filed a complaint with Booking.com, and they are working on my refund.

Very poor

T

T

Bad

Noisy guest, there was a huge fight at 4 o’clock in the morning with yelling door, slamming and beating on walls. I called the front desk and no one came to see about it. No police, nothing. The manager is rude and less than helpful! The elevators went out… both of them, and they were still sketchy afterwards. Skip this place!

Noisy guest, there was a huge fight at 4 o’clock in the morning with yelling door, slamming and beating on walls. I called the front desk and no one came to see about it. No police, nothing. The manager is rude and less than helpful! The elevators went out… both of them, and they were still sketchy afterwards. Skip this place!

Location Nothing

It was decently close to the airport. The black mold in the bathroom, the uncomfortable bed/bedding, the smell, the lack of good curtains to keep the bright lights out

The bathroom was not clean, the bathtub had grime at the front of tub near drain and toilet had mold under the rim so bad you can see it as you walked past the door. We requested the for a maid to come to room to clean. The front desk clerk said she would send them but they never showed up. And I was told that once you pay for the room it was final. They advertised in room kitchen supplies available upon request. When requested the clerk said they did not have pots, pans, or paper plates. The service and customer service was unacceptable. This was my first stay at an Extended Stay and most likely will be my last.

The bathroom was not clean, the bathtub had grime at the front of tub near drain and toilet had mold under the rim so bad you can see it as you walked past the door. We requested the for a maid to come to room to clean. The front desk clerk said she would send them but they never showed up. And I was told that once you pay for the room it was final. They advertised in room kitchen supplies available upon request. When requested the clerk said they did not have pots, pans, or paper plates. The service and customer service was unacceptable. This was my first stay at an Extended Stay and most likely will be my last.

Clean with gym

Two decent staff members. It was laborious and problematic such as the reservations I ordered two beds they only had one and then they gave me two beds and then the room was not clean then I asked for it to be clean broken dishwasher then provide pots and pans we brought our own they told us we had to wait 2 weeks to get our linen changed when it was 2 weeks then they said they couldn't do it anyway because our room was 245 they said it was an odd number so we have to wait they're on even numbers for rooms my mother the accommodations are really bad we spend $1,352 for a filthy room and broken equipment this was a business trip I was working more so to maintain my room to have adequate stuff in it and to have it function for me just terrible manager Candice Berry was rude and obnoxious

It was nice easy checking in They didn’t have toilet paper in the restroom

I only liked that it had a kitchen in the hotel that’s all DO NOT STAY HEREEEEE Everything was dirty hairs everything the bed the sheets the shower the refrigerator the floor was dirty even the towels had hair on them the receptionist was rude and not accommodating and didn’t even offer to have someone clean for us and said we must do it our self and they didn’t have a working washer machine so they didn’t have clean sheets for the bed or towels I understand some ppl stay here long term but it’s still a hotel and should maintain the same Etiquette as such or just become apartments if they want to absolutely help no one also the pool doesn’t work at all and when I went up to speak to the receptionist about our problems she said I couldn’t speak to her that only my husband could Bec the room is under his name even though there was 2 ppl out down on the reservation we left a day earlier and only got $16 refund through booking.com but only as credit not real money smh this hotel was horrible and I should have read the reviews before hand

This entire hotel stinks from the elevators to the room floors. It look like many different people just living out these hotels looking nasty. I had ask the front desk if I could get fresh towels and wash cloth she said they don’t give out fresh towels and wash cloth to people unless they stay with them for at least 7-days so it will cost $5 plus returning my old ones. Also, I’m thinking I’m getting a hotel with a kitchen to cook for me and child the pictures look NOTHING like what’s being advertised it’s worst. They have no pots, no pans, no utensils.

This entire hotel stinks from the elevators to the room floors. It look like many different people just living out these hotels looking nasty. I had ask the front desk if I could get fresh towels and wash cloth she said they don’t give out fresh towels and wash cloth to people unless they stay with them for at least 7-days so it will cost $5 plus returning my old ones. Also, I’m thinking I’m getting a hotel with a kitchen to cook for me and child the pictures look NOTHING like what’s being advertised it’s worst. They have no pots, no pans, no utensils.

The rooms aren't clean and the ceilings are dirty asll. The towels werent white . They clean the rooms after 14days of u staying at the property. Which is why roaches have made the rooms their home as well. No kitchen supplies, no where to put your trash, the wifi sucks then they charge extra for enhanced wifi and it still sucks .!! Please take your $$ elsewhere .

The rooms aren't clean and the ceilings are dirty asll. The towels werent white . They clean the rooms after 14days of u staying at the property. Which is why roaches have made the rooms their home as well. No kitchen supplies, no where to put your trash, the wifi sucks then they charge extra for enhanced wifi and it still sucks .!! Please take your $$ elsewhere .

Stove The room had roaches , No kitchen supplies, no carts to pack your luggage to the rooms , the dryer machines take your money and dont dry your clothes. No where to take your trash , they will enter your room if your are not inside . No ice machine, i can literally go on for days but u get the point. PLEASEE take your $$ elsewhere .

EVERYTHING

Worst place ever. I didn't like anything

All was amazing

The staff was nice and the location was great. This hotel needs major upgrades. And cleanness was lacking. It’s a great price for what you get.

The staff was nice and the location was great. This hotel needs major upgrades. And cleanness was lacking. It’s a great price for what you get.

I've never seen such a disgusting hotel in my entire life. It smells of marijuana in the corridors and inside the room dirty towels never washed dirty sheets with the smell of sweat. I don't advise you to book this hotel because of the horror spent the whole night

I've never seen such a disgusting hotel in my entire life. It smells of marijuana in the corridors and inside the room dirty towels never washed dirty sheets with the smell of sweat. I don't advise you to book this hotel because of the horror spent the whole night

First room- I went to see had holes in the walls, next room I went TV didn't work, no shower curtain, and hair in the tub, next day maintenance came to put sealant in back of the toilet, and then smudged what they didn't use on the counter. All this could have been done prior to my booking or even after I checked out the next day, but the manager Candice made it must. TV - management ended up swapping the non-working TV out for an out of date TV that had no remote, when I inquired about the out of date TV with no remote, the front desk clerk informed me that there are buttons on the back of the TV. I informed her that their Customer service was out of date, too. Last piece of information first room had possibly MOLD! 😡

First room- I went to see had holes in the walls, next room I went TV didn't work, no shower curtain, and hair in the tub, next day maintenance came to put sealant in back of the toilet, and then smudged what they didn't use on the counter. All this could have been done prior to my booking or even after I checked out the next day, but the manager Candice made it must. TV - management ended up swapping the non-working TV out for an out of date TV that had no remote, when I inquired about the out of date TV with no remote, the front desk clerk informed me that there are buttons on the back of the TV. I informed her that their Customer service was out of date, too. Last piece of information first room had possibly MOLD! 😡

People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online

People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online

My mom was hospitalized and I tried to cancel with front desk, she told me go online, when i go online they tell me contact hotel. Got the run around to be charge and its not fair due to i just booked a room week before losing 4 days because my unforeseen situation occured. To think people would do whats right. This may be why i wouldn’t go back. Otherwise room was ok.

My mom was hospitalized and I tried to cancel with front desk, she told me go online, when i go online they tell me contact hotel. Got the run around to be charge and its not fair due to i just booked a room week before losing 4 days because my unforeseen situation occured. To think people would do whats right. This may be why i wouldn’t go back. Otherwise room was ok.

Hotel was close to freeway and airport.

Hotel was close to freeway and airport.

Overall nice for price . Only saw two roaches. Laudry room need clean dryers was scares to put clothes in, had to pay $5 for new sheets and towels. Again not bad compared to some hotels here.

Overall nice for price . Only saw two roaches. Laudry room need clean dryers was scares to put clothes in, had to pay $5 for new sheets and towels. Again not bad compared to some hotels here.

There was hair on the floor, bed was comfy, some little beetles running around, and there are no curtains so the parking lot lights are bright

There was hair on the floor, bed was comfy, some little beetles running around, and there are no curtains so the parking lot lights are bright

It was a surprising good stay

It was a surprising good stay

Bed were comfortable, fridge and AC worked good. No curtains for the blinds is only flaw

Bed were comfortable, fridge and AC worked good. No curtains for the blinds is only flaw

Says it’s smoke free hotel yet as soon as you walk in it smell so bad like smoke as well as rooms. No conditioner or blow dryer in rooms. Cheap beds , room look nothing like the pictures. Pool is close yet they don’t disclose that. It was so bad we didn’t go back for the second night even if we paid we booked another hotel.

Says it’s smoke free hotel yet as soon as you walk in it smell so bad like smoke as well as rooms. No conditioner or blow dryer in rooms. Cheap beds , room look nothing like the pictures. Pool is close yet they don’t disclose that. It was so bad we didn’t go back for the second night even if we paid we booked another hotel.

Worst hotel experience this place is more like a motel at best. The hot breakfast included oatmeal and muffins no spoons were available to eat the oatmeal, the rooms had kitchenettes but no silverware no cups no plates no bowels there wasn’t even a coffee

The overall appearance of the hotel was ok. However, for this to be a smoke-free hotel the elevator and hallways reeked of cigarette smoke. Upon entering my room the floor, doors and walls where FILTHY!.I have videos and photos as proof.

Unacceptable. The place smelled like cigarettes and urine.

Unacceptable. The place smelled like cigarettes and urine.

The area and location Room 133 only had 2 tv stations, wish the hotel would provide more than 2 tv stations

I was in Houston to cater a Wedding. I thought this would be a geeat property because of the full size kitchen. At 1st glance the room looked clean once i got uppacked roaches started coming from everywhere on the bed, in the bathroom, the kitchen, the closet, there where so many in one of my containers that i have to run it under the shower to get rid of them. I went to the front desk to make a complaint the Representative Evelyn was non chalant and stated her manager was out until monday. I asked would she stay in the room she said no and then stated she spoke to her manager via and that there was nothing they could do because i accepted the room when she showed it to me. I contact Hotels .com to let them know what i experienced. I them had to go to walnart to purchase bug spray since they refused to accomdate me with another room also the lien and the 2nd bed was dirty. The entire stay i had to keep my belongings tied up in trash bags. Im very disappointed to say the least. Unacceptable!!

I was in Houston to cater a Wedding. I thought this would be a geeat property because of the full size kitchen. At 1st glance the room looked clean once i got uppacked roaches started coming from everywhere on the bed, in the bathroom, the kitchen, the closet, there where so many in one of my containers that i have to run it under the shower to get rid of them. I went to the front desk to make a complaint the Representative Evelyn was non chalant and stated her manager was out until monday. I asked would she stay in the room she said no and then stated she spoke to her manager via and that there was nothing they could do because i accepted the room when she showed it to me. I contact Hotels .com to let them know what i experienced. I them had to go to walnart to purchase bug spray since they refused to accomdate me with another room also the lien and the 2nd bed was dirty. The entire stay i had to keep my belongings tied up in trash bags. Im very disappointed to say the least. Unacceptable!!

Broken door knob roaches smelled bad

Broken door knob roaches smelled bad

Disappointed

Disappointed

Door barely locked room was noisy. Furniture looked beaten up.

Door barely locked room was noisy. Furniture looked beaten up.

Room was full of flies and insects.

Room was full of flies and insects.

Travelocity and Extended Stay America don’t have a plan in place for this type of situation? I will be disputing one of the two charges. Either Travelocity or Extended Stay will be refunding me.

Travelocity and Extended Stay America don’t have a plan in place for this type of situation? I will be disputing one of the two charges. Either Travelocity or Extended Stay will be refunding me.

I will not be going back again. I will not be staying there again again.

I will not be going back again. I will not be staying there again again.

This hotel looks nothing like the photos and I don't know how it has the number of stars that it does. The hallways and elevator smell horrible. The cabinets in my room were broken. There was dried stains of bodily fluid on my sheets.

This hotel looks nothing like the photos and I don't know how it has the number of stars that it does. The hallways and elevator smell horrible. The cabinets in my room were broken. There was dried stains of bodily fluid on my sheets.

Great stay very helpful and friendly

Great stay very helpful and friendly

The hotel is

The hotel is

Close to the airport and clean room

Close to the airport and clean room

Was Ok stay. Need to clean better found roaches and other bugs in the room. I needed a quick stay because I missed my flight. Was very close to airport IAH. Manger was very loud and over the top. Just unprofessional.

Was Ok stay. Need to clean better found roaches and other bugs in the room. I needed a quick stay because I missed my flight. Was very close to airport IAH. Manger was very loud and over the top. Just unprofessional.

Property was noisy due to construction. The bathroom sink faucet was broken (spraying water everywhere, instead of a steady stream). Also, the A/C unit’s automatic function was broken, and the air blew constantly, unless I turned it off.

Property was noisy due to construction. The bathroom sink faucet was broken (spraying water everywhere, instead of a steady stream). Also, the A/C unit’s automatic function was broken, and the air blew constantly, unless I turned it off.

neat and

neat and

Staff at front desk during the day was rude.

Staff at front desk during the day was rude.

Everything was clean and newly remodeled.

Everything was clean and newly remodeled.

Absolutely horrible. Dead and live cockroaches all over room. Dirty floors and dust and debris on floor. Broken sink. No dishes for kitchenette. No coffee maker. Towels were dirty. They offered me a “newly renovated” room… it was chaos. The halls filled with construction workers and tools. Various rooms were torn apart and furniture strewn about corridors and hallways. The room was overwhelming filled with cleaner and wet paint smell. And the lock didn’t work correctly. There was a worker sawing and hammering away in the room next store to the newly offered room. I checked out that day. They refused to give a refund.

Absolutely horrible. Dead and live cockroaches all over room. Dirty floors and dust and debris on floor. Broken sink. No dishes for kitchenette. No coffee maker. Towels were dirty. They offered me a “newly renovated” room… it was chaos. The halls filled with construction workers and tools. Various rooms were torn apart and furniture strewn about corridors and hallways. The room was overwhelming filled with cleaner and wet paint smell. And the lock didn’t work correctly. There was a worker sawing and hammering away in the room next store to the newly offered room. I checked out that day. They refused to give a refund.

Ghj

Ghj

Clean property. They're renovating. Front desk was friendly.

Clean property. They're renovating. Front desk was friendly.

I made the reservation primarily for the pool. Its wasn't until check-in that the young lady said it was closed. The carpet was damp. There is no ice machine.

I made the reservation primarily for the pool. Its wasn't until check-in that the young lady said it was closed. The carpet was damp. There is no ice machine.

Clean and ease of check in.

Clean and ease of check in.

Not clean

Not clean

I arrived at 11:00 pm to check in and they told me they do not have a room for me though I had a reservation and paid already. Can you imagine being told you have no room after flying for over 10 hours. Terrible.

I arrived at 11:00 pm to check in and they told me they do not have a room for me though I had a reservation and paid already. Can you imagine being told you have no room after flying for over 10 hours. Terrible.

Bed spread was very thin and cheap. I saw small roaches

Bed spread was very thin and cheap. I saw small roaches

Horrible

Horrible

I was given a room that reeked of pet urine And pet hair all over the tables counters floors, even on the mini stove and dirty, dirty, dirty, dirty sheets. I contacted Ms.Jeanetta who was so helpful in this regard which I told her I refuse to stay in these conditions she called her manager who seemed to be accommodating in refunding me my stay I have yet to receive because of her avoiding Expedia to process my refund. Please do your research this place is definitely not the place you think it is…….

I was given a room that reeked of pet urine And pet hair all over the tables counters floors, even on the mini stove and dirty, dirty, dirty, dirty sheets. I contacted Ms.Jeanetta who was so helpful in this regard which I told her I refuse to stay in these conditions she called her manager who seemed to be accommodating in refunding me my stay I have yet to receive because of her avoiding Expedia to process my refund. Please do your research this place is definitely not the place you think it is…….

Roaches cockroaches everywhere

Roaches cockroaches everywhere

Service desk was great.

Service desk was great.

Roaches, mold, appliances not working, but at least the elevator works now

Roaches, mold, appliances not working, but at least the elevator works now

There was a mass amount of bugs dead in multiple locations, like the fridge and bathroom, and around the room, or literally crawling up the walls. I had to take photos as proof to show the front desk and there was literally one on the counter as i was showing them. The laundry room was open to all guests, but the dryers were offline the entire stay so i couldn't dry my laundry until i took it up to the front desk. The staff was very accommodating and understanding, which was about the only upside, and the beds were well made and soft.

There was a mass amount of bugs dead in multiple locations, like the fridge and bathroom, and around the room, or literally crawling up the walls. I had to take photos as proof to show the front desk and there was literally one on the counter as i was showing them. The laundry room was open to all guests, but the dryers were offline the entire stay so i couldn't dry my laundry until i took it up to the front desk. The staff was very accommodating and understanding, which was about the only upside, and the beds were well made and soft.

This property had roaches and the staff was HORRIBLE they were unprofessional and the night manager was dressed like she was at home very rude and unprofessional

This property had roaches and the staff was HORRIBLE they were unprofessional and the night manager was dressed like she was at home very rude and unprofessional

People knocking food at mid night and bugs at the hotel, very bad experience

People knocking food at mid night and bugs at the hotel, very bad experience

Poor conditions, only two elevators and both non operative, dirty, unsafe, terrible location, terrible staff, Expedia’s booking system was not accepted

Poor conditions, only two elevators and both non operative, dirty, unsafe, terrible location, terrible staff, Expedia’s booking system was not accepted

Reserved it at the Airport around 10pm . Took Lyft to get to the property . Was told that they don’t take Expedia reservations at all , and Expedia should’ve call me to let me know . Suggested to cancel reservation and try to find something else. Had to do a cash reservation . Waiting on Expedia to contact the property and refund my money .

Reserved it at the Airport around 10pm . Took Lyft to get to the property . Was told that they don’t take Expedia reservations at all , and Expedia should’ve call me to let me know . Suggested to cancel reservation and try to find something else. Had to do a cash reservation . Waiting on Expedia to contact the property and refund my money .

cockroaches everywhere!

cockroaches everywhere!

This place was very very unclean and had zero items for my stay. Pool was recently broken, ice machines were removed. Only one exceptionally over priced vending machine.

This place was very very unclean and had zero items for my stay. Pool was recently broken, ice machines were removed. Only one exceptionally over priced vending machine.

No on site cafe, no real breakfast. No coffee, tea or kettle in room.

No on site cafe, no real breakfast. No coffee, tea or kettle in room.

Place had cockroaches, the pictures look much better than the real place. Old building, not good at all.

Place had cockroaches, the pictures look much better than the real place. Old building, not good at all.

I walked into my room and it was unmade and not sanitary

I walked into my room and it was unmade and not sanitary

Its nice place to stay

Its nice place to stay

Not clean

Not clean

Room carpet is very dirty, old furniture, roaches in the kitchen table and restroom.

Room carpet is very dirty, old furniture, roaches in the kitchen table and restroom.

There are massive of roaches in the room that I had to live in at that time. And not being able to use the luggage carrier to roll my luggage from the room back to my car because someone decided to hold it hostage with the 1 they got. They need to at least have 3 available. That's sad. I won't go back to this 1.

There are massive of roaches in the room that I had to live in at that time. And not being able to use the luggage carrier to roll my luggage from the room back to my car because someone decided to hold it hostage with the 1 they got. They need to at least have 3 available. That's sad. I won't go back to this 1.

First of all the stay at the hotel was non-existent because of an expired identification where is my refund it was supposed to be put back on my card

First of all the stay at the hotel was non-existent because of an expired identification where is my refund it was supposed to be put back on my card

My room that i stayed in had bugs, when brought up to the front desk attendant I was informed that the room I stayed in, wasn’t supposed to be available due to known issue with bugs. Could not get my room refunded either. Very unsanitary and very upset.

My room that i stayed in had bugs, when brought up to the front desk attendant I was informed that the room I stayed in, wasn’t supposed to be available due to known issue with bugs. Could not get my room refunded either. Very unsanitary and very upset.

Good

Good

There’s bugs, dirty carpets and poorly cleaned floors in the rooms. The shower has mold, and there’s no light blocking curtains

There’s bugs, dirty carpets and poorly cleaned floors in the rooms. The shower has mold, and there’s no light blocking curtains

I got a hotel room because my apartment has water damage an mold then I come here an they put me in a water damage room with one bed I asked for 2 or a king an now it’s saying no refund

I got a hotel room because my apartment has water damage an mold then I come here an they put me in a water damage room with one bed I asked for 2 or a king an now it’s saying no refund

First I booked the room with my rewards arrived to find out no vacancy but in all the attendant was being lazy had 2 rooms available. I was turned around, left to find out I could not use my rewards anywhere else so went back to hotel explained to front desk when she then said lets look at 2 rooms to see if clean. one was I took it and stayed the night. very frustrating on what I had to go through to get my preset reservation.

First I booked the room with my rewards arrived to find out no vacancy but in all the attendant was being lazy had 2 rooms available. I was turned around, left to find out I could not use my rewards anywhere else so went back to hotel explained to front desk when she then said lets look at 2 rooms to see if clean. one was I took it and stayed the night. very frustrating on what I had to go through to get my preset reservation.

I did not stay. When I got there they didn’t have my room.

I did not stay. When I got there they didn’t have my room.

You guys need to spray over

You guys need to spray over

Conditions of hotel are extremely poor. The smell of dirty wet carpet as you walk in. The bathroom in my room had tile completely coming off the floor. Upon arrival I was told my room was no longer available and only a smoking room would be available if I wanted it. I was asked to book elsewhere, and a refund would be issued. After several minutes of back and forth, a non-smoking room was provided. Looking back, I should have left. That was clearly a sign.

Conditions of hotel are extremely poor. The smell of dirty wet carpet as you walk in. The bathroom in my room had tile completely coming off the floor. Upon arrival I was told my room was no longer available and only a smoking room would be available if I wanted it. I was asked to book elsewhere, and a refund would be issued. After several minutes of back and forth, a non-smoking room was provided. Looking back, I should have left. That was clearly a sign.

Door looked like someone tried to kick it in and it had roaches all over the room. I walked in and immediately left and went to another hotel.

Door looked like someone tried to kick it in and it had roaches all over the room. I walked in and immediately left and went to another hotel.

Roaches

Roaches

The room was infested with roaches

The room was infested with roaches

Never staying at this place again.

Never staying at this place again.

It wasn't clean to me. Noisy daily's they lease the rooms out like apartments. The place was run down.

It wasn't clean to me. Noisy daily's they lease the rooms out like apartments. The place was run down.

The manager at this hotel is unprofessional and rude. The evening check in person could not find my reservation took 30 minutes to check in then had to deal with the manager next day because he came beating on the door first thing in the morning. Place was run down and dirty. Paid for 2 nights one night was enough, i left and found a new hotel.

The manager at this hotel is unprofessional and rude. The evening check in person could not find my reservation took 30 minutes to check in then had to deal with the manager next day because he came beating on the door first thing in the morning. Place was run down and dirty. Paid for 2 nights one night was enough, i left and found a new hotel.

The only thing pleasant was the staff. Killed 3 roaches during my week stay. No extra towels or toilet paper provided, I suggest you bring your own. The room floor was disgusting could not walk barefooted. I'm from NYC and this place gave me shelter vibes.

The only thing pleasant was the staff. Killed 3 roaches during my week stay. No extra towels or toilet paper provided, I suggest you bring your own. The room floor was disgusting could not walk barefooted. I'm from NYC and this place gave me shelter vibes.

Great bargain, laundry, gym, pool, and jacuzzi. The kitchenette has 2 burners, hotel offers pots and pans, toaster, coffee pot, plus dishes, silverware and linens.

Great bargain, laundry, gym, pool, and jacuzzi. The kitchenette has 2 burners, hotel offers pots and pans, toaster, coffee pot, plus dishes, silverware and linens.

My visit started out rocky due to no fault of the property! Nelda went above and beyond to accommodate me and help me get checked in and settled. She was a friendly face throughout the week as well!

My visit started out rocky due to no fault of the property! Nelda went above and beyond to accommodate me and help me get checked in and settled. She was a friendly face throughout the week as well!

I booked a stay late in the evening through Expedia after a cancelled flight due to storms and paid $40 to Uber there, but when I arrived there were multiple people waiting on the lobby and no one at the desk. We finally started calling out, and the hotel staff was sitting on the other side of a half wall watching TV the whole time. She rudely informed us their system was down so she couldn't give us a room. I told her I already paid via Expedia and she basically said too bad and went back behind the wall. I watched multiple people come to the desk while I was sitting there, and she never came out until we informed them she was just back there ignoring everyone. She was very rude to everyone, and didn't apologize or attempt to placate or help anyone. I understand the issue with the system being down, but she handled it horribly. I finally took an Uber back to the airport and slept on the floor there, but there were other clients who had booked directly through the hotel still sitting in the lobby unable to get into a room at 2am when I left. I can't speak for cleanliness or comfort since I never got a room, but the lobby did smell strongly like mildew.

I booked a stay late in the evening through Expedia after a cancelled flight due to storms and paid $40 to Uber there, but when I arrived there were multiple people waiting on the lobby and no one at the desk. We finally started calling out, and the hotel staff was sitting on the other side of a half wall watching TV the whole time. She rudely informed us their system was down so she couldn't give us a room. I told her I already paid via Expedia and she basically said too bad and went back behind the wall. I watched multiple people come to the desk while I was sitting there, and she never came out until we informed them she was just back there ignoring everyone. She was very rude to everyone, and didn't apologize or attempt to placate or help anyone. I understand the issue with the system being down, but she handled it horribly. I finally took an Uber back to the airport and slept on the floor there, but there were other clients who had booked directly through the hotel still sitting in the lobby unable to get into a room at 2am when I left. I can't speak for cleanliness or comfort since I never got a room, but the lobby did smell strongly like mildew.

None

None

Expedia has the worst customer service I need my refund

Expedia has the worst customer service I need my refund

Our reservation was cancelled even though I called in advance about our late arrival! We had to scramble to find another hotel past midnight!!!

Our reservation was cancelled even though I called in advance about our late arrival! We had to scramble to find another hotel past midnight!!!

If the nightly rates and taxes would be lower I would have remain here ! I love this hotel but the weekly and monthly payments are so high. I just moved to Houston TX from out of state and looking for a place.

If the nightly rates and taxes would be lower I would have remain here ! I love this hotel but the weekly and monthly payments are so high. I just moved to Houston TX from out of state and looking for a place.

I'm wish I can stay longer but it's getting too expensive but I love the place.

I'm wish I can stay longer but it's getting too expensive but I love the place.

Them cancelling my reservation with no communication.

Them cancelling my reservation with no communication.

Booking was cancelled when we reach the hotel.

Booking was cancelled when we reach the hotel.

Everything was good, except I like my bathroom toilet a little bit cleaner

Everything was good, except I like my bathroom toilet a little bit cleaner

It was a bad experience, there was cockroaches everywhere, the shower didn’t even have a shower curtain and the room didn’t come with tv .

It was a bad experience, there was cockroaches everywhere, the shower didn’t even have a shower curtain and the room didn’t come with tv .

Reluctant staff.

Reluctant staff.

Nothing

Nothing

Only thing that was off was the cigarette smell and old tv. Other than great bed, ac, and area!

Only thing that was off was the cigarette smell and old tv. Other than great bed, ac, and area!

Never again

Never again

The kitchen has a stove and oven but no cups or plate whatsoever. We had to get down to the lobby to get 2 cups to make tea . Lucky we only had to stay one night. We won’t be back to this hotel

The kitchen has a stove and oven but no cups or plate whatsoever. We had to get down to the lobby to get 2 cups to make tea . Lucky we only had to stay one night. We won’t be back to this hotel

Nice rooms

Nice rooms

The location is appropiate as is on an easy access to the highway , however, the cleanliness of the hotel is dossappointing: the carpet on the 3rd floor is absolutely disgusting, dirty, old and stained. The carpet in the room is the same Making the stay unpleasant.

Nothing unique...staff is rarely at desk. They have no toilet tissue nor towels, wifi barely works and the basic cable has been off all morning so no television but this is an extended stay!!!!

They DEFINITELY need to exterminate BAD. The room didn't have ANY kitchen items that was supposed to be there at check-in. We had to wait until shift change in order to get them(11pm). Just a terrible stay....glad it was just overnight

Disappointed.

It was roaches in the room and not enough towels to be given.

A bit oldish looking, smells funny sometimes in the corridors or lift, needs a good refurbishing, but could i expect a 5 star considering what i paid per night? The kitchen was functional, good appliances, but some of the dishes came dirty, hardly any washing up liquid available, and many cockroaches friends of all sizes running around the kitchen, bed, walls, bathroom. At least, you feel less alone in the room, it's entertaining, but it's not good hygiene at all. I know pest control can be a real problem around Houston anyway. AC working well, TV too. Hot water great for baths, but impossible to take a shower: jet was far too weak. I must say the staff was helpful and helped everytime i had a question or needed to work something out. The hotel is conveniently located near gas stations and highway and fast food outlets nearby, it was kinda quiet at night. It was not all perfect, some things could be better, but i have seen much worse in more expensive places.

Beautiful room, customer service was great, and bed was so comfortable.

Way too many little roaches everywhere on counter tops stove everywhere

The room itself was clean and spacious but the hallways and common spaces were dingy and smelled damp and smoky. Specifically chose extended stay for the kitchenette but it was not stocked with anything—no plates, cups, bowls or silverware—even disposable ones—nothing. No in-room coffee maker. No dish soap or dishwasher pods. No serving utensils, pots or pans. I’ve never seen an extended stay kitchenette completely empty like this. Why even bother having it? I did not attempt to use the pool due to weather but it appeared dirty and green when I drove past. There was a crowded church service in the hotel on Sunday morning with lots of extra people around and dogs barking frequently outside my room during my stay. Wouldn’t select this location again.

Check in guy was nice. When i asked what time check out was he said 11, but said if you would like to stay til 12 just tell them when they knock on your door at 11. Hm, ok. When exiting off the elevator on 2nd floor, immediately smells like old smelly carpet. When passing rooms to get to ours, the smell of Marijuana comes heavily from one door. Seen 3 brown roaches in the restroom. And toilet broke. Then, the next day we do get the knock on the door at 11. But this guy acts upset that we were not checked out yet and i told him what i was told when checking in. He just walks away. THEN, when we do checkout, walk out to our vehicle, my husband is loading our things and when he turns the car on, immediately we hear the sounds of a race car (we have a dmall suv). Needless to say, we had our cat converter stolen. According to police, this happens in this area alot. So be cautious! Never again for me!