Staybridge Suites Houston IAH - Beltway 8 by IHG

Delicious breakfast

,

Disappointing

Exceptional

Very good

The staff were nice Roaches.

“

All Employees are well trained and eager to serve. The entrance to the hotel is not visible. The vacant land surrounded the area is tall grass.

The rooms were nice and clean.

Clean and friendly

Very good

Passable

The property is tired and in need of renovation. Which is exactly what they are doing now. It served our purposes well. We needed a place to spend a night near the airport, and it worked. The room was clean enough, the breakfast adequate (hot and cold items), shuttle service was okay both directions)

Good

Only the price The first room we checked, his sand, smelled like dog piss, the next room all of the drawers to the dressers would just hang out the whole entire time. It wouldn’t go back in. Wires just live hanging out of the walls. The pictures were completely off-balance in the rooms and the AC unit was absolutely nasty. If you look at it it almost looks like black mold.

Breakfast was Always great with variety. The staff was friendly and efficient except for the front desk manager. I have yet to get a callback from the actual hotel manager when a complaint was issued. The rest of the stay was great

Food

Food

Food

Food Food

Noisy , slight moldy smell , dark dingy

Exceptional

Only the price The first room we checked, his sand, smelled like dog piss, the next room all of the drawers to the dressers would just hang out the whole entire time. It wouldn’t go back in. Wires just live hanging out of the walls. The pictures were completely off-balance in the rooms and the AC unit was absolutely nasty. If you look at it it almost looks like black mold.

My stay was good the staff were friendly and the rooms were nice and big my only problem was my room had a Oder and smelled. It’s was clean just has smell. The pantry was overpriced. The breakfast was good it had a few options to choose from. My overall experience was very good I would go back in the future

I give it five stars.

Anna was great at the front desk from check in to check out. Breakfast was nice. The manager was not a friendly attitude. Did not care for him. The only eggs available had cheese in them I am allergic to cheese. The room was hot and uncomfortable was offered another room but came back late and was too tired to move rooms

Anna was great at the front desk from check in to check out. Breakfast was nice. The manager was not a friendly attitude. Did not care for him. The only eggs available had cheese in them I am allergic to cheese. The room was hot and uncomfortable was offered another room but came back late and was too tired to move rooms

Exceptional

The room was very spacious and well equipped. The furniture is dated, and the common areas are not the cleanest. The shuttle service is okay, but the process wasn’t very clear from the Booking description. I contacted the staff twice through Booking for more information but didn’t get a reply, so I had to call once I arrived at the airport to arrange the service. I then had to walk to a different terminal and wait quite a long time for the shuttle. While the staff member on the phone was very helpful, I would have appreciated arranging everything earlier. Also, the hotel is not that close to the airport: the drive was around 10-15 minutes.

The room was very spacious and well equipped. The furniture is dated, and the common areas are not the cleanest. The shuttle service is okay, but the process wasn’t very clear from the Booking description. I contacted the staff twice through Booking for more information but didn’t get a reply, so I had to call once I arrived at the airport to arrange the service. I then had to walk to a different terminal and wait quite a long time for the shuttle. While the staff member on the phone was very helpful, I would have appreciated arranging everything earlier. Also, the hotel is not that close to the airport: the drive was around 10-15 minutes.

Awesome!

The room had roaches, and they were in my bed. I had to change my room with the same issue 3 times. I need a full refund.

Poor

The facility was Spotless and beautiful the frod.

This property was clean and comfortable. I would stay again. Breakfast was good. I was in the area for work, so wasn't there but one night.

Not much to write my flight came into Houston at 11.45pm but the shuttle to the hotel wasn’t available after midnight. I spent only Saturday morning at the hotel. Didn’t really spent Saturday and Sunday night at the hotel .

Good

nothing

Everything was great the staff everything i was there because of the airport non staffing i had a missed flight for a day and half and they made my extra day1/2 in Houston better

Very clean, front desk people were very helpful and kind. Spacious room and close to the airport.

Very clean, front desk people were very helpful and kind. Spacious room and close to the airport.

While the rooms are clean, there are roaches. The front desk manager Anakaren is patronizing and rude. However, the maintenance staff (Mike specifically) was very nice and helpful. The continental breakfast is actually impressive for continental breakfast. The gym is just okay and not as pictured on the website.

Good

Exceptional

Poor

The breakfast was fantastic. The pool was also nice. The downside was their hot water was not hot. They tried telling us that was as hot as it was going to get. There is no way it was over 78 degrees. It was cold. They moved us after night one due to the water issue. Had a luke warm shower. Last morning had another luke warm shower. The elevator was also out of order the majority of our second day. I get that things happen, but it was a bit ridiculous. The carpet was worn and had a hole in our room. The tiles in the shower were coming apart. Housekeeping staff was great. The shower issue is what made it a bad stay.

Exceptional

Very good

Exceptional

Hotel did not have our reservation made from Booking.com and did not have a comparable room available. However, staff was very nice, apologetic and provided discounted rate for smaller bed/room Hotel was very dated, room carpet was stained, bathroom had pocket door that was all but inoperable. Bathroom was not very clean.

Exceptional

Hotel did not have our reservation made from Booking.com and did not have a comparable room available. However, staff was very nice, apologetic and provided discounted rate for smaller bed/room Hotel was very dated, room carpet was stained, bathroom had pocket door that was all but inoperable. Bathroom was not very clean.

Yes everything was good except sausage had nasty taste

Exceptional

Very good breakfast

Amount of space is decent for price Had roaches in my room on the third floor, parking was very limited, location was not good at all. Had to wait over a month for me to receive my refund for my deposit after the staff had told me when leaving that I would get it in a few days. Called my bank, they said Staybridge had set the date for my funds to be released on 3/24/26 when I left the hotel on 2/27/26. Ridiculous

Room was clean and had many amenities. Staff was welcoming, kind and helpful. The airport shuttle was easy to navigate all you do is call from the airport and to leave the hotel you can sign up for a certain time at the front desk.

No plugs at all at the bed side.

Airport shuttle driver, Dean was wonderful and so kind. 4am staff wasn’t overly friendly and didn’t offer a receipt for my stay. My room was clean and bug free. Shower was a bit dated, but it was only one night.

Cozy room

Location and cleanliness Staff

I did not like anything The room I was given was unacceptable. It had a strong sewer smell, the room itself was dirty, the beds were only half made, and the linens were dingy. This was especially concerning considering I made my reservation two weeks prior to check-in. To make matters worse, the room appeared to be designated for a handicap guest. After speaking with management about the issue, I was informed that no other rooms were available. With my event scheduled to begin in less than an hour, I had to think quickly after being given such an awful room. Fortunately, I was able to secure another room at a nearby Staybridge Suites.

It was clean, and a smell in the room once we enter. Had to spray air fresher cause it smell like rain It had a crack in the ceiling and in the kitchen the cabinet draw won’t stay close

Hotel was a little dated but staff was very nice. Breakfast area was kept very clean not many options but no complaints

The breakfast and just the overalll stay Everything was fine

We seen 3 roaches in our room

The sofa bed mattress was terrible, very hard, could feel all springs or boards, very uncomfortable night sleep.

I liked the breakfast there.

The room needed updating and where the tile and carpet meet was pulled away and 2 of us stepped on tacks it was pretty shabby

I woke up with bed bug bites on my neck. My husband doctor confirmed that it’s not an allergic reaction. They should pay attention to the room and bedding cleanliness.

The room was run down. Carpet in terrible condition, definitely needs to be replaced. Staff was walking around spraying fabuloso to cover the funny smell in hallways. Staff at the front desk were not welcoming.

The facility is so clean.

I liked the size of the room I didn’t like how Anthony was very rude to me. I also didn’t like the breakfast.

The rooms were nice and big and could be better breakfast

Very easy check in, room was clean, breakfast was good!

The staff was super nice, the breakfast was great I have no complaints

Yes

Roaches in the shower, key was deactivated every day, and the overnight young staff had terrible communication and attitude.

Just a very average location. We only stayed out towards the airport due to the high cost of RODEO downtown. This isn't a bad place, but others are better for the money.

I didn’t even stay there I would like a refund

Clean room with lots of space, comfortable bed, the staff were very accomodating and friendly. My flight was canceled on a layover and they didn't hesitate to help me change my reservation, as I wouldn't be arriving until the following day. Not far from the IAH airport and quiet. Would recommend

Clean, friendly staff, good breakfast amd easy hourly shuttle to airport.

everything was good clean good distance but not a lot of food places

The location and decor We had roaches

The key was deactivated the last night and the girl of the night shift was clueless and couldnt solve the problem and only was able to open it with a master key and we stayed keyless. Also the room had a stinky scent and it wouldnt go away.

Location The shower water never got hot. Nothing like cold baths on vacation.

The staff so friendly and supportive Everything is ok

Very nice and clean It was quite and relaxing

Pull out beds are very uncomfortable. Sinks through the bars and you feel the springs.

Shuttle restarted before arrival but did use it upon leaving.

Staff was so helpful and accommodating! We had issues with the odor in our room and they quickly tried to rectify the problem.

Definitely will be coming back!

Yes

This property was clean-ish, but very dated. There was old grout around the floor and toilets, stained walls, and torn, missing and stained curtains. It did look like it was cleaned well, and that what looked like dirt was age that couldn’t be erased. The pool was down the whole long weekends which is one of the main reasons we chose this hotel for our cheer comp stay since we were traveling with a team of kids.

This property was clean-ish, but very dated. There was old grout around the floor and toilets, stained walls, and torn, missing and stained curtains. It did look like it was cleaned well, and that what looked like dirt was age that couldn’t be erased. The pool was down the whole long weekends which is one of the main reasons we chose this hotel for our cheer comp stay since we were traveling with a team of kids.

My room 305 had roaches.

My room 305 had roaches.

Breakfast could be better.

Breakfast could be better.

The front desk agent was very friendly and accommodating when we arrived. Even found me some ketchup for my fries! Room was large, clean and comfortable and the free airport shuttle makes it super convenient for a quick overnight stay while on a layover. Would stay here again.

The front desk agent was very friendly and accommodating when we arrived. Even found me some ketchup for my fries! Room was large, clean and comfortable and the free airport shuttle makes it super convenient for a quick overnight stay while on a layover. Would stay here again.

The other disappointment was the water and the pressure, after a long day of traveling, thw water was not very hot and barely came out. We didn’t let staff know. Would stay again, and this time if I had any issues I would let staff know.

The other disappointment was the water and the pressure, after a long day of traveling, thw water was not very hot and barely came out. We didn’t let staff know. Would stay again, and this time if I had any issues I would let staff know.

Comfortable!

Comfortable!

Worst customer service ever! No hot water in the showers and the hotel was booked. They provided another room for me to JUST shower as they say and got upset when my toiletries where in the room when I came from church! This was my birthday weekend! Worst manager and front desk ever! Don’t ever stay here rooms are terrible! How would you get mad at a paying guest when you inconvenience me and my kids without having hot water in the room! I would never stay here again and I recommend you don’t either

Worst customer service ever! No hot water in the showers and the hotel was booked. They provided another room for me to JUST shower as they say and got upset when my toiletries where in the room when I came from church! This was my birthday weekend! Worst manager and front desk ever! Don’t ever stay here rooms are terrible! How would you get mad at a paying guest when you inconvenience me and my kids without having hot water in the room! I would never stay here again and I recommend you don’t either

Great stay, very accommodating and friendly.

Great stay, very accommodating and friendly.

Everything was great

Everything was great

Rooms are very nice and clean!

Rooms are very nice and clean!

Every morning breakfast was nice and different options, The Staybridge Suite nice and clean front in back. I will go there again with my Family.

Every morning breakfast was nice and different options, The Staybridge Suite nice and clean front in back. I will go there again with my Family.

The room was great, the staff was great. My only complaint is the hot water. I took a cold shower, the water started warming up some, after my shower was complete. So when you pay over $100, you dont expect to have to let the water run for 30mins before you can take a comfortable shower

The room was great, the staff was great. My only complaint is the hot water. I took a cold shower, the water started warming up some, after my shower was complete. So when you pay over $100, you dont expect to have to let the water run for 30mins before you can take a comfortable shower

Clean room breakfast was good.

Clean room breakfast was good.

All carpet needs to be removed in rooms and hallways. The whole bldg smells damp.

All carpet needs to be removed in rooms and hallways. The whole bldg smells damp.

The room was great and the bed was fantastic. The breakfast was limited and you’re pretty close to the freeway so you can hear the cars go by. Other than that, it was a great stay.

The room was great and the bed was fantastic. The breakfast was limited and you’re pretty close to the freeway so you can hear the cars go by. Other than that, it was a great stay.

Everything was great excellent breakfast

Everything was great excellent breakfast

Good

Good

Clean room, freindly staffs, hot breakfast and free laundry is a plus. The refrigerator made some noice though.

Clean room, freindly staffs, hot breakfast and free laundry is a plus. The refrigerator made some noice though.

Great stay! Amazing staff.

Great stay! Amazing staff.

Room was awesome.

Room was awesome.

Room had Roaches on bed and kitchen.

Room had Roaches on bed and kitchen.

Room was stinch from back up water in dishwasher.not one room but 2cwas transfered to another room few days later same thing,back up water and stinch smell

Room was stinch from back up water in dishwasher.not one room but 2cwas transfered to another room few days later same thing,back up water and stinch smell

Has roaches , so they tried to give me a new room it was one on the wall. Acted like they didn’t want to give me my money back

Has roaches , so they tried to give me a new room it was one on the wall. Acted like they didn’t want to give me my money back

Disappointed that breakfast wasn't available until 7:30am. We had to leave for the airport at 7am so we weren't able to eat breakfast.

Disappointed that breakfast wasn't available until 7:30am. We had to leave for the airport at 7am so we weren't able to eat breakfast.

There was no hot water coming from shower, and the water pressure was pretty low. I did feel a little unsafe in the area, because people were outside smoking weed, hanging out. And the place is so far from the streets. But it was well lit.. The staff are very nice

There was no hot water coming from shower, and the water pressure was pretty low. I did feel a little unsafe in the area, because people were outside smoking weed, hanging out. And the place is so far from the streets. But it was well lit.. The staff are very nice

Nice place very clean

Nice place very clean

Lacking some maintenance. AC was out in the lobby.

Lacking some maintenance. AC was out in the lobby.

needs updating...older

needs updating...older

Very nice. Had a small kitchenette, and wonderful breakfast

Very nice. Had a small kitchenette, and wonderful breakfast

Room was big but it is too old

Room was big but it is too old

The staff is amazing!

The staff is amazing!

Shuttle services are not available. Overnight staff sleeping so soundly that I was unable to wake him up even when banging on the desk. Had to leave my key card on the desk.

Shuttle services are not available. Overnight staff sleeping so soundly that I was unable to wake him up even when banging on the desk. Had to leave my key card on the desk.

The hotel is very close to the airport but there is no shuttle which was stated on Expedia. My room was an efficiency which was nice and they have snacks in the evening Monday - Wednesday.

The hotel is very close to the airport but there is no shuttle which was stated on Expedia. My room was an efficiency which was nice and they have snacks in the evening Monday - Wednesday.

Enjoyed my stay… room was very spacious and smelled clean upon arrival

Enjoyed my stay… room was very spacious and smelled clean upon arrival

Elevator didn’t work. Smelled pretty bad

Elevator didn’t work. Smelled pretty bad

Decent 3 star hotel. Had a complaint about the damp carpet in the room and got changed no fuss. However this was to a higher floor with the elevator out. That got fixed the next day though.

Decent 3 star hotel. Had a complaint about the damp carpet in the room and got changed no fuss. However this was to a higher floor with the elevator out. That got fixed the next day though.

I liked how close this was to the airport. Easy drive to the airport and reasonable price.

I liked how close this was to the airport. Easy drive to the airport and reasonable price.

The check in took forever. They asked for my card I’m not sure why but the following day I had to cancel the card because I had two fraudulent charges. The elevator was broken. We had to carry luggage up to the 3rd floor. The carpet was filthy. The clientele was shady. There was no safe restaurant nearby.

The check in took forever. They asked for my card I’m not sure why but the following day I had to cancel the card because I had two fraudulent charges. The elevator was broken. We had to carry luggage up to the 3rd floor. The carpet was filthy. The clientele was shady. There was no safe restaurant nearby.

It was double booked and they had no rooms available at 1 in the morning. No apologies or nothing

It was double booked and they had no rooms available at 1 in the morning. No apologies or nothing

Very clean and nice place. No shuttle available to take us to the airport 😢 had to Uber

Very clean and nice place. No shuttle available to take us to the airport 😢 had to Uber

Great room for the price and not far from IAH airport.

Great room for the price and not far from IAH airport.

The staff was excellent & very helpful & I really appreciated that.

The staff was excellent & very helpful & I really appreciated that.

I will definitely be staying again if in the area..

I will definitely be staying again if in the area..

Amazing

Amazing

The AC didn't work and our room was not a good fit for us

The AC didn't work and our room was not a good fit for us

The note on the door should have been the give away to turn around. No fire system or sprinklers. Upon entering, it was sweltering in the lobby and dining area. The carpet throughout was buckling up in places. The door to the pool was so heavy to open and slammed shut. It’s a lawsuit waiting to happen. The elevator needs maintenance. The room was horrible. I’ve been bitten by bedbugs and even saw a roach. When I told the worker about the roach, she asked what she wanted me to do about it. Overall do not go here unless you want to be bit by bedbugs and anything else. 0/10 do not recommend

The note on the door should have been the give away to turn around. No fire system or sprinklers. Upon entering, it was sweltering in the lobby and dining area. The carpet throughout was buckling up in places. The door to the pool was so heavy to open and slammed shut. It’s a lawsuit waiting to happen. The elevator needs maintenance. The room was horrible. I’ve been bitten by bedbugs and even saw a roach. When I told the worker about the roach, she asked what she wanted me to do about it. Overall do not go here unless you want to be bit by bedbugs and anything else. 0/10 do not recommend

Ok stay for the price

Ok stay for the price

Breakfast was ok

Breakfast was ok

Nice hotel

Nice hotel

The staff were very hospitable. Thank you!

The staff were very hospitable. Thank you!

The only thing wrong with room 229 is the carpet needs to be replaced, bc it leaves a musty odor in the room like it must have had water leaked on it before, and I saw a little roach in the sink. Bathroom has some wood peeling up from counter area, and 1 lamp in the corner didnt work too. Other than that, it was quiet, it was clean, had everything I needed. Luckily I bring my own sprays for these situations.

The only thing wrong with room 229 is the carpet needs to be replaced, bc it leaves a musty odor in the room like it must have had water leaked on it before, and I saw a little roach in the sink. Bathroom has some wood peeling up from counter area, and 1 lamp in the corner didnt work too. Other than that, it was quiet, it was clean, had everything I needed. Luckily I bring my own sprays for these situations.

Had a good overall experience but the rooms were unsafe with sharp nails sticking through gaps of missing carpet. We had to put towels over them so that we wouldn't hurt our feet and most of the time had to walk around the room with shoes on. The breakfast was outstanding everything was fresh and cooked correctly. The front desk staff was nice. Lobby area and eating area were overly hot and made us feel sick and dizzy. The curtains were torn and the TV only worked for a few channels.

Had a good overall experience but the rooms were unsafe with sharp nails sticking through gaps of missing carpet. We had to put towels over them so that we wouldn't hurt our feet and most of the time had to walk around the room with shoes on. The breakfast was outstanding everything was fresh and cooked correctly. The front desk staff was nice. Lobby area and eating area were overly hot and made us feel sick and dizzy. The curtains were torn and the TV only worked for a few channels.

Firat night Ac went out , the room we were moved to had the carpet torn up with nails sticking out

Firat night Ac went out , the room we were moved to had the carpet torn up with nails sticking out

Comfortable and large room. Clean. Convenient location to IAH

Comfortable and large room. Clean. Convenient location to IAH

Staff was very helpful and easy check in

Staff was very helpful and easy check in

The bed sheets, bathroom, and towels were clean. The front desk staff were really nice. Cons: The mattress pad had hair and stains. The carpet was ripped. The whole room was worn and needed updating.

The bed sheets, bathroom, and towels were clean. The front desk staff were really nice. Cons: The mattress pad had hair and stains. The carpet was ripped. The whole room was worn and needed updating.

For the price it was good. Just average inside. Showing signs of wear and tear. Not a quiet area

For the price it was good. Just average inside. Showing signs of wear and tear. Not a quiet area

The Hotel experience was great. It was exactly what we needed. The access road to get to it was weird. There were tight pilings in the road.

The Hotel experience was great. It was exactly what we needed. The access road to get to it was weird. There were tight pilings in the road.

We stayed for only I night because it was close to the airport. The carpet was frayed in multiple places and the curtains were torn. When the toilet was flushed, it sounded like someone screaming. The grossest thing was that there were bugs - little brown beetles. I would not stay here again or recommend to anyone else.

We stayed for only I night because it was close to the airport. The carpet was frayed in multiple places and the curtains were torn. When the toilet was flushed, it sounded like someone screaming. The grossest thing was that there were bugs - little brown beetles. I would not stay here again or recommend to anyone else.

The air conditioner is a little loud, you can hear it at night. But the area is quiet, not considered a freeway noise.

The air conditioner is a little loud, you can hear it at night. But the area is quiet, not considered a freeway noise.

great

great

Customer service could be better…

Customer service could be better…

Clean rooms. Nice, helpful staff

Clean rooms. Nice, helpful staff

Most friendliest staff

Most friendliest staff

Poor customer service at front desk. Both clerk and manager were quite rude. Reservation listed airport transfer and swimming pool. Neither were available and no compensation from the hotel.

Poor customer service at front desk. Both clerk and manager were quite rude. Reservation listed airport transfer and swimming pool. Neither were available and no compensation from the hotel.

Great staff

Great staff

The heater in the room didn’t work and it was very cold.

The heater in the room didn’t work and it was very cold.

Great experience

Staff was friendly and room was large but showing its age, and satellite dish to room tv wasn’t working properly. Outdoor pool was unfortunately closed on a beautiful sunny afternoon. Falsely advertised as having an airport shuttle which was not true, and we had to find and pay for our own transportation back and forth to the Houston Airport. Very little around here and closest food is just fast food 10 minute walk away and not sure how safe it was to walk in this area. Would not recommend staying here.

I’m here for the layover and the proximity to the airport. They have free breakfast and also a free lunch at 5pm. Overall is great.

Desk chair is broken, furniture is kind of old. The bed sheets are okay, fairly clean. Room is also pretty spacious. However, my room has a roach problem. I would not stay here again unless they do some serious pest control.

I stayed for 2 nights the staff was friendly and helpful, unfortunately the hotel has cockroaches I told the front desk my main concern was finding they crawling around my suitcase, literally had to leave my suitcase outside my home to be sure I didn’t bring any into my home. Also they don’t tell u this off hand but they take a $50 hold on ur account before checking in. But $60 was taken off my card.

My stay was good I had really good service

Front desk clerk amazing hotel is very dated. I was only in town overnight but I wouldn’t stay more than that.

The staff were friendly and nice

The staff were friendly, helpful, and gave advice on where to eat. Not a bad stay

Nice clean rooms

.

Property boasts free airport shuttle, but when I got there, they told me it didn’t start until 7:30am. My flight was at 6am…That negated my reason for staying in a hotel that was close to to the airport…found out that an 8 minute ride was considered PEAK and was $60

Only thing I had a problem with was the roach in the kitchen and the shower

Didn’t get to stay at the hotel.

Nothing

Staff at front desk was not very friendly. He did not greet me or explain why he was running my credit card for a 75 dollar deposit fee. When I asked he pointed to a sign on the counter saying it was explained there. When I asked if I would get it back he hesitantly said yes. As he gave me my cards I said thank you and heard nothing from him. As we got off the elevator to our floor there was a smell of vinegar or strong detergent so I figured we were near the laundry. Our room was warm and lights were not bright enough or switches not working. The couch had stains on it and the end of it looked as if a cat had scratched it, torn. We slept well as the room cooled off by evening and floor was quiet. We were on the third floor so the outside lights were pointing directly at our windows which for some reason had plastic on the outside as if they were under construction or brand new. Either way we were able to close the curtains to prevent the bright light on us as we slept. Check out staff was friendly. Overall I would not return to this hotel or recommended it to anyone. Not for the price I paid. 👎

Superb accommodations and friendly staff especially Ana. Real sweet!

Good value and customer service

The pool is closed for the season is an important detail to a family. And every external door was propped open by a rock eliminating any actual safety of the building.

Bathroom drain clogged, bed was flat, building was old and worn out, airport shuttle was old, area seemed unsafe at night.

The room was big!

The lady at the front desk is friendly and amazing.

Great staff and a huge 2 bedroom option!

Coffee but no coffee maker. The curtains don’t cover the windows. Sheetrock peeling from ceiling. Carpet was torn

Room was very humid, AC was not working during the day was super hot and at night was very humid it felt very dirty and smelly. I reserved a room with 2 beds they gave me one with a king bed so we had to use the sofa bed which it was horrible to sleep on. The mattress was so thin that you felt you were sleeping on top of the wire

Asked young men for a different room but available room was also had a strong smell. Asked for refund and he agreed as long as he spoke with booking agent. Resolved and refund in process.

The hotel and room were lovely, however the AC went out and no one could tell us when it was going to be fixed. Although we liked the room, we had to move to a different nearby hotel.

The room was filthy with hair in the tub, a whole door missing from the closet, dust covering the wall vents thickly, the AC panel had no filter it in, the dishwasher was not mounted into place and had a pool of old water in it with visible mold on the drainage hose, and running water down the sink caused the entire room to have. Sewage smell. The staff only said “sorry” without addressing any issue. Also, there was a loud pool party past 10 PM. My husband took pictures of the nasty conditions, so I can’t upload from my phone. Called corporate to discuss the issue. Supposedly a case was filed - theee days later I’m still waiting on a phone call.

This property was perfect for what we needed. The staff was great, and the shuttle was on time to get us to the airport. My new go to property when I stay due to flying out early

Front desk staff in this property is unfriendly. Access road is in poor conditions. Microwave was not operational and had to be replaced. Ironing table was in poor condition and had to be replaced. Exhaust fan in the bathroom had a rattling noise and apparently needs replacement. Room service was good.

The staff is unhelpful. The carpet is all bunched up.

Most of the hotel smelled like mildew and mold. There where the yellow "watch your step" signs everywhere, especially on the ground floor. Our room had a large industrial fan in it (on the floor) blowing into the second bedroom. There was also a strong smell of mildew. The hotel was full, so we had no other room option. There was also no bedding for the sleeper sofa. We were given two mattress pads for the bedding and were told there was nothing else available. My teenage son ended up sleeping in our vehicle due to the lack of bedding and the strong mildew smell. The front desk clerk (the following morning) was uncaring and extremely unprofessional. We are currently waiting to here back from the hotel manager.

Pick and drop off folks were very friendly.. the room obviously had not been updated in a very long time. The bed had an old shriveled plastic mattress pad and was very uncomfortable. I had requested a quiet room and it was very quiet.

great

Hotel had an amazing breakfast and friendly staff. Very clean

Clean rooms

Accessable

Cheap price

The two bedroom suite was perfect for my family and I. Very clean and staff was nice.

It is noise than I expected.

Great lodgings for a family with children-kids had their room & bathroom, parents had other room with bathroom (be careful of the tub in the king bed room-a bit slippery). Full kitchen with glass dishes & cups-dishwasher as well in the great room. Bedding was fantastic.

The two room suit was clean, but the door to one of the room loose, unable to locks bathroom door, curtains panel different lengths. No ice machine or ice maker didn't work.

This is a great place for a quick airport layover. Staff are friendly and they have a pantry to purchase quick bites if you arrive late. The free shuttle and breakfast is an added bonus.

Really enjoyed my stay at this property. They have a decent breakfast each morning, and on Monday, Tuesday and Wednesday evenings they offer dinner. They also have free laundry onsite (3 washers, 2 driers) for guests which was a huge plus while traveling with my 3 children! The pool was open (it was pretty chilly) but my kids really enjoyed it. Convenient to lots of fast food restaurants (Wendy’s, whataburger, Popeyes, Burger King), and a gas station close by. I’ll definitely stay here again when I return to Houston!

The bed was dirty, the carpet was filthy, the walls had holes in them, the water pressure in the shower was low, and the room smelled like cigarettes (despite a no smoking policy). Our baby got a rash after sleeping on the sheets, we have no proof that the rash was from the hotel, but it appeared after she slept on the sheets and went away a few days after. The night time front desk worker was seldom at his desk, and when he was he was rather rude. I will say that the day time desk clerk was friendly and helpful as were the fantastic repair workers. We reported two issues with the room directly to the repairmen (plumbing and a drawer that would not stay closed) and when we returned to the room both those issues were solved. The hotel is close to the airport and has shuttle service included. The breakfast was fine, good enough for the money and it had enough options to serve our entire group. This place serves a purpose, but do yourself a favour and stay at the Holiday Inn Express, as we did on our way home from Houston after our cruise.

Cockroach will welcome you. Shuttle service does not work 24hrs. It works when just driver wants.

Very clean, employees were exceptionally nice, especially the lady putting out the breakfast every morning

Front desk sent us to the wrong location for Airport shuttle pickup. Did not seem to care. Shuttle driver was excellent!

Good staff

The shuttle driver name Beverly didn't come over to the stay bridge suites to pick me up,she told front desk the bus was full,so two people had to walk over to the Holiday inn Express , And she passed the Stay bridge up and didn't stop there so we would of been late to airport if we wouldn't have walked over there, very bad attitude of shuttle driver for both establishments. Beverly told front desk this at the stay bridge and she told me,very rude of her.

Rooms were “ok” with stains, torn carpets, tattered curtains. Daily housekeeping doesn’t do more than make bed and refresh towels - no cleaning at all, as evidenced by the trash barrel and dirty countertops left that way. Eve/night staff would rather be on their phones than help guests or know what’s going on. Several hours of brown water from faucets and the answer I received was essentially I work nights and don’t know. Ask during the day. Overall I wouldn’t recommend. Seems more transient housing than s true hotel.

We waited more than a hour, no shuttle comes The front desk do not tell the truth

My blanket had spots looked like blood && it looked like someone popped in out toilet we ask for extra blankets the lady said they don’t have anything but I think she was lying if the man that be there at night was there he would of gave us some the the white lady told us the pool was permanently closed then turn around kid in the pool but besides that everything was ok

Check in was easy

Overall I am satisfied with my stay. I don’t really have any complaints.