Homewood Suites By Hilton Houston IAH Airport Beltway 8

All good

The room was nice. That staff was pleasant but not necessarily helpful.

I was in a handicapped accessible room as requested. When I woke up there was water leaking through the ceiling into my kitchen area, and neither of the phones in the room were hooked up, no dial tone. We were the farthest room from the front desk. When we made it to the front desk and notified the staff someone from maintenance came, took apart the light fixture and threw towels in the floor to soak up the nasty water. The mess was left and no one cleaned after request to. When returning to my hotel room at 9:45pm and seeing the mess still on the floor I had to wheel back down to the front desk, again request cleaning. Cleaning staff was gone, and the desk staff (Eric) was very helpful. He came and cleaned up the towels from the floor. He told me the manager was not in and provided her name and schedule. I wheeled back down to the desk the next day during provided managers hours and requested cleaning, again, told them the hot tub was unusable. I was told the manager was not there. I was provided the managers hours and again wheeled down the next day to no cleaning service and no manager. Room service cleaned the bathroom on our 3rd day but did not clean the mess is the kitchen. The last day the manager again was not available, I never was able to use the kitchen and couldn’t be moved as there was no available accessible room. I paid for half a room without resolution and am still waiting for a response from corporate… corporate was unable to reach the hotel manager either.

Breakfast is good

I usually stay in Hilton properties because of how clean they are. This property did not meet the standard or service expected. I had to check in late due to my plane arrival and was exhausted. I have a routine of thoroughly inspecting my room. When I came upon the bed, I found that the mattress had an unusual large amount of blood and urine stains. There were also noticeable stains on other furniture. No one was willing to go the extra mile to help in my situation or even be willing to offer a refund that fit the situation. It was a lot of avoidance shifting with the staff and surprised a manager wouldn’t even take the initiative to handle the situation. I would be embarrassed if I managed this property. It became clear that this particular property does not do quality check on their rooms and make updates regularly to maintain Hilton standards. I was personally surprised by the cheap mattress protector that was supposed to protect the mattress. Usually there is an extra layer. There’s NO way a mattress should get like that and it still remains. The positive was I didn’t see any concerning bugs. I will not be staying at this particular property again.

The person in the front desk not friendly

Common areas like elevator thresholds dirty. Hot water only warm. Panel fell off kitchen cabinets. Kitchen very small and cramped. Bathroom sink drained very slow. Breakfast was very good with attentive staff. Desk staff very good.

Poor room description

Thank you!

Ot was a really good place to stay on

Everything was amazing staff was friendly hotel was clean and felt very safe

Room even though the toilet flushing was a problem I have to contact front desk Broken elevator, I had to walk upstairs second floor with luggage

Room even though the toilet flushing was a problem I have to contact front desk Broken elevator, I had to walk upstairs second floor with luggage

Hot breakfast every day, definitely was a hit

Booked based on rating. No where near rating. Elevator was broke and they put us on 3rd floor. Three of the women over 70 years old. Couldn’t move because of non refundable. Very disappointed.

Great hotel ..nice clean room

Good

Spacious and clean

It’s one of the best places that we have stayed. The room was so clean and comfortable. The ceiling fan was so nice to have. The staff went above and beyond to help us with our stay. The breakfast was delicious and definitely served up with some good coffee.

Very clean room, wonderful service, and excellent breakfast!

This hotel was a breath of fresh air. We had had a bad experience at a different hotel a week before. We arrived at this hotel very very early before official check in time, and we were exhausted, and they let us check into our room! Our room was even nicer than we had expected! The pool was cold and the hot tub wasn’t even turned on, but we enjoyed our time in the room and were so very grateful to the staff who let us check in so early and hang out all day! We will recommend this hotel.

Clean

Good breakfast! Nice staff. Clean rooms

Breakfast was great, the staff were very friendly. & I enjoyed the hotel room that I was staying. Very relaxing & it makes me super comfortable. Thank you so much for letting me stay.

Great place to stay with family

Very nice everything thanks

Very good

The cleanliness and the Host was excellent! Loved everything!!

The cleanliness and the Host was excellent! Loved everything!!

Very comfortable hotel with plenty of space. The suite was larger than I expected and very accommodating for our party of six. My brother enjoyed the outdoor patio area to relax and smoke a few cigars. The breakfast buffet was also excellent with fresh tasty food and abundant choices. It was a fantastic stay right before we departed the next morning to Galveston Port for our cruise.

Furniture in the room was filthy. Carpet had holes. Huge stain the mattress. Disgusting

The food was fresh and delicious. Staff checked on us daily. I just wish they made the bed on the days they entered the room and they didn't take the dirty towels when they left fresh ones. Overall we enjoyed our stay.

The hotel met our needs, and we would stay here again.

Bad service!

Front desk staff seemed annoyed I was there to check in, but he wasn't rude or anything. Room was clean. There was no kitchen trash can. Our stay was comfortable.

So the staff was ok but there was no lock box to store my personal items the tv didn’t work while I was there for 4 days and all they kept doing was changing the roommate which did nothing the refrigerator didn’t fully close so all my stuff wouldn’t stay cold, Housekeeping was being persistent and trying to come in at random times in the morning and then the maintenance guy came in they didn’t confirm a time he would come and he literally just unlocked the door and came in without knocking at all the 24/7 coffee was cold 95% of the time

Make sure you are getting what kind of room you think you are getting.

The gym was very small and outdated

Really nice. 2 large rooms with kitchen and living space and bedroom. We had a very short stay and did not use the amenities- but I would have.

Hotel was pretty decent, great for a short stay, especially if you need to crash close to the airport

Ok for a one night stay

came in at midnight, third floor. have of toilet paper roll in the bathroom. asked the desk to send one. made me go get it, after a long ass flight and late arrival.

Clean room

Not bad.

Pool and hot tub were disgusting along with inside of the room we had. The lawn had garbage everywhere. Stains on everything, part of the carpet was missing. You don't dare take your shoes off in the room we were in.

Exceptional

Nice staff, close to the airport

Best breakfast! Very clean and friendly staff! I would definitely stay here again

Bad

Stayed on the main floor with someone staying right above us - floor and ceilings are not sound proof or insulated so the slight footstep can be heard below. Didn’t get to try on the food options or shuttle due to our late arrival and early flight

Great hotel, nice staff.

Great hotel, nice staff.

Breakfast was nice with a pretty good selection. Nothing

Breakfast was nice with a pretty good selection. Nothing

Clean, good breakfast

Clean, good breakfast

Clean and quiet room. Friendly staff. Best breakfast with carnitas option. Best hotel on our trip.

Clean and quiet room. Friendly staff. Best breakfast with carnitas option. Best hotel on our trip.

Nice room and friendly staff.

Nice room and friendly staff.

This experience was terrible. When we first arrived there was not any buggies to bring our bags in, the room was not clean properly, we couldn’t even put trash in our trash can there was ketchup on the wall. Called two days before and a few hours before to see about early check in and late check outs and they gave me the run around by saying just wait and they will let me know. There was no late check out. I am not satisfied with my stay.

This experience was terrible. When we first arrived there was not any buggies to bring our bags in, the room was not clean properly, we couldn’t even put trash in our trash can there was ketchup on the wall. Called two days before and a few hours before to see about early check in and late check outs and they gave me the run around by saying just wait and they will let me know. There was no late check out. I am not satisfied with my stay.

Everything was perfect

Everything was perfect

One day beds were made but the rest of the room left unattended, the next day the room was attended but the beds were not made...so many inconsistencies. Pay a few dollars more, stay somewhere else.

One day beds were made but the rest of the room left unattended, the next day the room was attended but the beds were not made...so many inconsistencies. Pay a few dollars more, stay somewhere else.

Bathroom was not cleaned properly. Heating didn’t work in the room. Front desk staff was not friendly at all.

Bathroom was not cleaned properly. Heating didn’t work in the room. Front desk staff was not friendly at all.

Great staff clean room little pricey for the size of the room though.

Great staff clean room little pricey for the size of the room though.

Water pressure and shower was not hot

Water pressure and shower was not hot

Yes

Yes

Exceptional

Nice front desk

Nice front desk

The breakfast lady was very kind and helpful, front desk assisted with a late checkout and the room was quiet , highly recommend

I did not check into the hotel. I drove around for 45 minutes and could not find the hotel. When I called rhe number it was no longer working. I DO NOT need to be charges for this hotel sray sonce I tried trying to contact the peoperty and couldn't speak to anyone. I dis contact the virtual customer service but I want to check to make sure I am not charged.

I did not check into the hotel. I drove around for 45 minutes and could not find the hotel. When I called rhe number it was no longer working. I DO NOT need to be charges for this hotel sray sonce I tried trying to contact the peoperty and couldn't speak to anyone. I dis contact the virtual customer service but I want to check to make sure I am not charged.

No airport shuttle at 945 pm!! seriously

No airport shuttle at 945 pm!! seriously

There wasn’t hot water in the king shower and a roach.

There wasn’t hot water in the king shower and a roach.

We stayed (5 family members) The breakfast have a really good taste.

We stayed (5 family members) The breakfast have a really good taste.

The room was clean. However that was the bare minimum. The toilet would not flush the first night and the tub did not drain fast. It literally took over 30 minutes to drain. We had to have a maintenance come in and unclog it to take showers. Not to mention neither phone in a handicap accessible room worked. So we had to google the number and call the front desk from our cell phones to request maintenance. On Sunday, our last day we were awaken about 945 by housekeeping asking if we were checking out, however checkout isn't until 12. Well we got up and started getting dressed. While we were loading the cars around 11, our keycards were deactivated. We were stuck outside until our family realized we had not came back in and decided to come look for us. And before you ask, we didn't go around to the front desk because there was a stray dog at the entrance who was coming up to guest as they tried to enter the building. When we finally got back in and asked the guy at the front desk about the key card being deactivated he laughed and said oh you should've just came in the front door, and that dog wasn't going to bite you. I'm completely appalled by the entire experience.

The room was clean. However that was the bare minimum. The toilet would not flush the first night and the tub did not drain fast. It literally took over 30 minutes to drain. We had to have a maintenance come in and unclog it to take showers. Not to mention neither phone in a handicap accessible room worked. So we had to google the number and call the front desk from our cell phones to request maintenance. On Sunday, our last day we were awaken about 945 by housekeeping asking if we were checking out, however checkout isn't until 12. Well we got up and started getting dressed. While we were loading the cars around 11, our keycards were deactivated. We were stuck outside until our family realized we had not came back in and decided to come look for us. And before you ask, we didn't go around to the front desk because there was a stray dog at the entrance who was coming up to guest as they tried to enter the building. When we finally got back in and asked the guy at the front desk about the key card being deactivated he laughed and said oh you should've just came in the front door, and that dog wasn't going to bite you. I'm completely appalled by the entire experience.

Yes

Yes

The staff were very helpful and friendly. The rooms were very clean and comfortable. I’d book there again as it’s close to the airport and out of the congestion of the City.

The staff were very helpful and friendly. The rooms were very clean and comfortable. I’d book there again as it’s close to the airport and out of the congestion of the City.

Large room to accomodate our family.

Large room to accomodate our family.

Clean room, great breakfast with lots of protein options, coffee cups in rooms are a bit small

Clean room, great breakfast with lots of protein options, coffee cups in rooms are a bit small

Everything Nothing

Everything Nothing

PARKING

A decent stay. Safe, quiet.

A decent stay. Safe, quiet.

Kitchenette with stove top, sink, dishwasher and fridge/freezer. Staff were very kind and helpful too, particularly Tony

Kitchenette with stove top, sink, dishwasher and fridge/freezer. Staff were very kind and helpful too, particularly Tony

Clean, quiet, great customer service.

Clean, quiet, great customer service.

Clean room, helpful staff

Clean room, helpful staff

Exceptional

Exceptional

Everything okay 👍

Everything okay 👍

Superb

Excellent service

Excellent service

Good

Good

The room was great clean room with great costumer service.

The room was great clean room with great costumer service.

walk out of there—did not spend more than 7 minutes there—need refund

Good. Nice touch on free beer and food on Wednesday

Good. Nice touch on free beer and food on Wednesday

The reason I decided on this stay was the advertising of an airport shuttle. Whuch the night before my reservation was to start I called and asked directions on to get their shuttle. Was informed there wasn't a shuttle which kind of but us in a predicament. All the workers were friendly and respectful. I sure hope the take off the airport shuttle off of the interent.There were other places that offer a shuttle but not here . Breakfast had options daily..

The reason I decided on this stay was the advertising of an airport shuttle. Whuch the night before my reservation was to start I called and asked directions on to get their shuttle. Was informed there wasn't a shuttle which kind of but us in a predicament. All the workers were friendly and respectful. I sure hope the take off the airport shuttle off of the interent.There were other places that offer a shuttle but not here . Breakfast had options daily..

Our suite was perfect for our overnight stay with grandkids--2 separate bedrooms, a living room, and kitchenette. Spacious, clean, 3 TVs. Nice breakfast included in price. Will definitely stay here again.

Our suite was perfect for our overnight stay with grandkids--2 separate bedrooms, a living room, and kitchenette. Spacious, clean, 3 TVs. Nice breakfast included in price. Will definitely stay here again.

They don't automatically clean the rooms unless you ask them prior to 11am. I did that and I returned to my room at 5 PM and no one had cleaned it. No paoer towel either. I asked them to send someone to clean it and they said all the cleaners were gone! I asked them to change my room and they refused. They did not even let me to talk to the manager. They did not reimburse me at keast for 1 night.

They don't automatically clean the rooms unless you ask them prior to 11am. I did that and I returned to my room at 5 PM and no one had cleaned it. No paoer towel either. I asked them to send someone to clean it and they said all the cleaners were gone! I asked them to change my room and they refused. They did not even let me to talk to the manager. They did not reimburse me at keast for 1 night.

Check in was super easy rooms were very clean. Breakfast was clean.

Check in was super easy rooms were very clean. Breakfast was clean.

The staff was very personable and helpful in ensuring that I was able to locate my room easily. The room was very clean and it felt good to walk in and see a welcome on the television screen. Would definitely recommend the hotel to others.

The staff was very personable and helpful in ensuring that I was able to locate my room easily. The room was very clean and it felt good to walk in and see a welcome on the television screen. Would definitely recommend the hotel to others.

they were amazing and clean. I mean extremely amazing. The staff the room and everything. I will definitely come back. i give them 10 stars.

they were amazing and clean. I mean extremely amazing. The staff the room and everything. I will definitely come back. i give them 10 stars.

After a long and exhausting journey, we arrived and were informed that our reservation no longer existed. They alleged "overbooking", that was clearly not real, as the hotel was able to assign us a room immediately after we were forced to pay for our stay a second time. Fortunately, the Hotels.com agent, was very helpful and quickly resolved the double-payment issue, processing a refund for the initial, cancelled reservation.

After a long and exhausting journey, we arrived and were informed that our reservation no longer existed. They alleged "overbooking", that was clearly not real, as the hotel was able to assign us a room immediately after we were forced to pay for our stay a second time. Fortunately, the Hotels.com agent, was very helpful and quickly resolved the double-payment issue, processing a refund for the initial, cancelled reservation.

Not booking with 3rd party going forward, hotel only offer airport shuttle during certain times , we were forced to pay for a taxi over 35.00 dollars. Huge let down

Not booking with 3rd party going forward, hotel only offer airport shuttle during certain times , we were forced to pay for a taxi over 35.00 dollars. Huge let down

Couodnt have breakfast, shuttle lwft to early. Didnt call for shittle, np info.

Couodnt have breakfast, shuttle lwft to early. Didnt call for shittle, np info.

Was good and has reliable shuttle and good breakfast.

Was good and has reliable shuttle and good breakfast.

Our room was dirty. The furniture was stained. I refused to sit on the couch and chairs in the room. I would’ve requested a change but we arrived at 11pm after a very long day. The lady who checked us in was SO NICE AND FRIENDLY! When we went to check out and let them know how the room was there was no one there to check us out and we stopped by multiple times at the front desk.

Our room was dirty. The furniture was stained. I refused to sit on the couch and chairs in the room. I would’ve requested a change but we arrived at 11pm after a very long day. The lady who checked us in was SO NICE AND FRIENDLY! When we went to check out and let them know how the room was there was no one there to check us out and we stopped by multiple times at the front desk.

My boyfriend flew in from Alaska and we were able to enjoy a three day stay. The breakfast was amazing. We occupied the pool. It’s very quiet if I had to pick another hotel stay I would pick this one again.

My boyfriend flew in from Alaska and we were able to enjoy a three day stay. The breakfast was amazing. We occupied the pool. It’s very quiet if I had to pick another hotel stay I would pick this one again.

Very clean, friendly office

Very clean, friendly office

Everything was wonderful nd clean thanks will come back

Everything was wonderful nd clean thanks will come back

Nice staff.

Nice staff.

Close to the airport. The kitchenette was very convenient. Definitely need a rental car Not close to anything to walk to Uber is to expensive to go places.

Great Experience

Great Experience

Clean room. Stayed for just one night. Smooth airport transfers

Clean room. Stayed for just one night. Smooth airport transfers

This facility was VERY DISAPPOINTING!!! Hilton has gone WAYYY DOWN!!!!! There were holes in the OLD carpet. The lighting was so low. There was a police camera in the parking lot. We got there late, otherwise we would have left. I am not booking Hilton again and I will be giving up my Hilton Honors membership

This facility was VERY DISAPPOINTING!!! Hilton has gone WAYYY DOWN!!!!! There were holes in the OLD carpet. The lighting was so low. There was a police camera in the parking lot. We got there late, otherwise we would have left. I am not booking Hilton again and I will be giving up my Hilton Honors membership

A++

A++

Hit rob was not working

They had a basketball for their basketball court and breakfast. I’d recommend and stay again.

They had a basketball for their basketball court and breakfast. I’d recommend and stay again.

Good

Good

Good breakfast. Very clean and comfortable overall. Our room did not have a stove however.

Good breakfast. Very clean and comfortable overall. Our room did not have a stove however.

I liked the attentiveness

I liked the attentiveness

Hot tub wasn't working

Great stay

Great stay

👍

👍

Nice clean and smelled good N/A

Ciara was delightful and provided an excellent client experience from immediate check in and throughout the day. My husband and I observed that she worked a double shift however she was always pleasant, attentive and always asked how our day was going.

Ciara was delightful and provided an excellent client experience from immediate check in and throughout the day. My husband and I observed that she worked a double shift however she was always pleasant, attentive and always asked how our day was going.

Short stay… friendly staff and clean location. Thank You!

Short stay… friendly staff and clean location. Thank You!

The staff were extremely helpful.

The staff were extremely helpful.

We were stuck in a flight delay. Your person on duty 7/27 pm was amazing. Made a difficult night tolerable. She deserves much appreciation and credit. Thank you.

We were stuck in a flight delay. Your person on duty 7/27 pm was amazing. Made a difficult night tolerable. She deserves much appreciation and credit. Thank you.

Clean, friendly great location near IAH. Loved family suite.

Clean, friendly great location near IAH. Loved family suite.

All was good

Good for an overnight stay and catch an early flight. Shuttle from airport to hotel was hard to get. I had to take a taxi as shuttle didn't show up.

The only problem was the air conditioner not working is was so hot the room

The only problem was the air conditioner not working is was so hot the room

The property was good. The receptionists were all nice. I will say that it says FULL kitchen so I expected an oven but did not come with one. No biggie we just fried our French fries instead. But the biggest complaint lol is they do not have flavored creamer smh . Work on that please. But overall the pool was clean, kids loved it. Breakfast was decent. All in all 4/5

The property was good. The receptionists were all nice. I will say that it says FULL kitchen so I expected an oven but did not come with one. No biggie we just fried our French fries instead. But the biggest complaint lol is they do not have flavored creamer smh . Work on that please. But overall the pool was clean, kids loved it. Breakfast was decent. All in all 4/5

We were told that this particular hotel has a bad reputation for the shuttle service and that it is not reliable. We had trouble finding the front desk staff so that we could check on the status of the shuttle to ensure we would not miss our flights.

We were told that this particular hotel has a bad reputation for the shuttle service and that it is not reliable. We had trouble finding the front desk staff so that we could check on the status of the shuttle to ensure we would not miss our flights.

Last minute unplanned stay due to flight cancellation. It was a decent room with a good breakfast.

Last minute unplanned stay due to flight cancellation. It was a decent room with a good breakfast.

Excellent

Getting run down. Asked for towels a few times and never got them. No vending machines and almost no options in the small store.

Beyond our expectations! The room was clean and beautiful. Breakfast was delicious and filled us for the day ahead!

Latifah Wright I LOVED EVERYTHING ABOUT THEM

Loved the property! Staff was so friendly!

Food options were great at breakfast, boys loved the pool, very nice rooms

I specifically booked a hotel with a shuttle, as it was for an overnight stay between flights. I asked beforehand how to get to the shuttle bit never got an answer. On the day itself I called and was told the shuttle would not pick up at the terminal where I was and I had to go to another terminal. There I waited for almost an hour (!) for the shuttle and I had to call several times to make sure it would come. Then the shuttle driver dropped me off at the wrong hotel. All together not nice after a 10 hour flight. In the morning I made a reservation for the 6.30 am shuttle, which arrived at 6.45. Although the hotel was okay, the experience with the shuttle makes me not want to book there again.

Very nice! Excellent use of room space with the extra of stove, full refrigerator and microwave.

Shuttle is by "reservation" which means you call and wait. They're very clear you need your bags, which is fair, but you do wait for a while. And then there is no shuttle from 1130-330, so hopefully you do have a flight for those 4 hours. The suites themselves are actually decent, but the surrounding areas are all other hotels and disgusting empty lots. The closest food or drink is a half mile walk away, through some nasty areas. Not likel

The room wasn’t cleaned after requesting twice, the shuttle took 1 hr picking up from the airport and was over 15 minutes late picking up from the hotel. The staff was nice and friendly.

Staff eating a plate of salad while checking us in(very unprofessional), the room was dirty, our kids couldn’t go swimming because there were people smoking weed at the pool. A terrible hotel for families with young children.

dishwasher is tied off from wall

Roaches, having to change rooms at 12 midnight because the pullout couch did not work, having to get keycard rekeyed multiple times.

I informed the receptionist that one room in our suite was very hot. The receptionist came to the room and looked at the AC unit and ceiling fan and neither came on. I asked for a maintenance person but they were off already. He offered a box fan and it didn't cool the room off. The receptionist called the Manager and told him my complaint and the receptionist was told to offer us a commercial fan which makes a lot of noise. We asked to be put in another room like the one we paid for but the receptionist told us it was already booked.

Nice rooms and good breakfast 😁

Nice location to the airport. Building is hot as hell. Like the devil walked through the lobby and farted. Robert is cool but don't ask him anything that requires an answer

The location was pristine and staff were so friendly. The breakfast was absolutely delicious and so clean. We will be returning to this hotel.

Good hotel, friendly staff

We loved staying here! The staff was very kind! Hotel was very clean and room was just as described. Breakfast food was good and we enjoyed our stay!

I was done with my business and was trying to check out early to get ahead of the storm. The rep at the desk first refused to check me out. Told me I couldn’t til the next day. Then ironically when I get the final bill, they charge me a smoke/service fee for a broken bed that was obviously already broken. Neither the property or customer service would help. All I got was non chalant treatment and no willingness to assist. At the end of the day it is fraud.

NA

Sketchy area

Convenient airport stay.

Good

Water was running yellow for 2 days

The property smelled wonderful upon walking in. The front desk associate was very friendly. The overall stay was good. No complaints here.

Nothing like pictures

Our room was nice, and clean. Both night and morning staff were unfriendly. Hot tub was full of cold dirty water which was a bummer

Close to the airport, but kind of out of the way by taxi. I would book something on the main street coming from the airport, like Spark next time.

There were many big pot holes on the road near the hotel

Rosa was extremely kind and helpful Sunday morning when we checked out! She went the extra mile. We enjoyed our stay

breakfast great and fulfilling no roaches the bathroom

All good

The property was dirty all around. Our bed had french fries on the floor between it and the nightstand (note: not our fries, they were there at check in), which remained through our trip despite housekeeping coming 1 day (3 night stay.) We called for housekeeping our second day and were told we couldn’t have it. We had no shampoo and conditioner in our room at check in. I asked if some could be brought to us and was told we could come get it later. The kitchen sink was clogged and old food would come up from the drain when we ran the water. Makes you wonder what actually gets cleaned. The pool and hot tub were filthy; especially the hot tub which was dark green and filled with debris the entire stay - completely unusable. No towels at the pool 2/3 days. The area around the hotel is extremely run down and be careful of the deep potholes in the entryway/parking lot. This part isn’t the fault of the hotel; but we had trouble sleeping due to the rooms above us being so loud well into the night (2-3am.) We’re pretty low maintenance guests, but this place was missing the basics- cleanliness being the most important. Hilton should remove this property from its portfolio; it’s not up to par with their brand.

Nice rooms

Pleasant staff. Semi-walkable. I'll stay again.

It was all good. Fantastic gentleman at the registration desk. Made it very pleasant. Scheduled us right then for a pick up the next day to the airport. We had a very nice room, very clean, very pleasant personnel.

The property overall is what you expect from a Hilton, clean, professional, and welcoming. Everything itself was great, but we felt that the actual property itself could use a revamp, as the furniture in our room was showing signs of heavy use, and that there were a few small things we noticed that were broken or out of order. Like I said, overall a great place to stay, just needs some refreshing!

Close to galleria mall

Overall this hotel didn't live up to what I was expecting. It was a huge disappointment as i used my points I earned to stay somewhere I though was going to be nice. This place wasn't it. My kids told me they never want to go to Houston, Texas, mostly based on the bad experience at this hotel.

When we got to the hotel our room had been given away, we had to wait for them to sort out our rooms, the person at the front desk was rude and unapologetic. Would not recommend

Excellent staff who went above and beyond

The front desk is not friendly. Their free airpor shuttle start at 6:30 AM not 5AM so we have to get our transport to the airport because we have an early flight. No restaurant around. Everything is too far away. The only thing I like is it’s clean,

It was clean and easy to check in

Very good continental breakfast Lots of space in the room Close to the airport Could have a Shuttle from the airport to the hotel

Super conveniently located close to the airport and clean. Just a nice place to relax.

Breakfast was great. The room was spacious and quiet.

This hotel wasn't too bad. It did feel like it was a little rundown, a good update would be nice. The one thing I was very disappointed by was the hot tub. I specifically chose this hotel because I knew I would want a good soak in a hot tub after a week vacation. The hot tub was not functioning, it was cold and gross. The breakfast was good, with a lot of options (hot and cold).

I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but their response was “if you can’t handle it yourself, how do you expect me to do it?”. This was the only staff member available all night and despite the urgency, no one else came to assist us. I asked to speak to the manager but was declined. I then requested another room on a higher floor but was told there were none available. We got in gingerly, cautiously stayed inside keeping the door tightly shut while watching for any signs of the snake. After about an hour, I was offered a different room with just one queen bed which was too small for the three of us, so I declined. By around 3am, after what felt like an eternity, I checked and found the snake was gone. As we were checking out the next day, the new staff informed me that they had removed the snake in the morning. This was by far the most frightening and distressing experience I have ever had at a hotel.

I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but their response was “if you can’t handle it yourself, how do you expect me to do it?”. This was the only staff member available all night and despite the urgency, no one else came to assist us. I asked to speak to the manager but was declined. I then requested another room on a higher floor but was told there were none available. We got in gingerly, cautiously stayed inside keeping the door tightly shut while watching for any signs of the snake. After about an hour, I was offered a different room with just one queen bed which was too small for the three of us, so I declined. By around 3am, after what felt like an eternity, I checked and found the snake was gone. As we were checking out the next day, the new staff informed me that they had removed the snake in the morning. This was by far the most frightening and distressing experience I have ever had at a hotel.

Over all very good

The staff are so friendly and professional. Great breakfast and the coffee is soo good! I absolutely love the smell of this hotel too. I wish I could box the air and take it home! It smells like sunshine, sand, lemon and fresh baked bread! It was a wonderful experience, highly recommended this hotel.

Rooms were great and fit our 8 people group. I loved the closeness to the airport, but unfortunately our plane came in at 9:40 pm and apparently the shuttle stops running at 9:30 pm. So keep that in mind. Breakfast was fabulous!

Excellent Breakfast room was very nice only issue was shuttle only once per hour and stopped running at 930pm. My united flight was delayed 5 hours so I had to take a cab for 35 dollars

Stayed 1 night after flying into IAH. Close to airport. Property is undergoing renovations. There was noise all night coming from above my room. Did not get much sleep.

When I arrived, they did not have my correct room and had to place me in a lesser room which was poorly cleaned and shabby. The night staff was lazy and not very helpful. The next day they placed me in a far superior room.

This was Not an easy place to come in at 11 pm. I called for shuttle and was told it closed at 9. We arrived and the doors were locked, the bell didn’t work. We knocked. Then the room key we were given was occupied. A helpful woman said it was full but then did find a room. Sheets not comfy, room clean, we slept in. Breakfast closed at 9; kitchen is very helpful/found us bagels and such. It’s a Hilton-apparently not so reliable any more.

Very nice

Staff was great!

Awesome

Good

Spacious room, super clean, comfortable bed

The reviews for this property saying it was amazing cannot be legitimate reviews. This hotel was in need of serious maintenance and upkeep. The hot water didn’t work in our shower or bathroom, the soaps were empty in the shower, the pool and hot tub were poorly maintained. The hot tub was stagnant, dirty and cold. The front desk ladies were friendly, but weren’t able to help with any questions we had. We were missing a remote in our room and when we asked about getting another remote we were told we had to wait until the next day. We needed to do some laundry and they didn’t have any quarters to buy and nowhere in a 3 mile radius had any either. We were given a grub hub coupon for $10 off, but we had to become grub hub members in order to use it. The bathroom door in our room wouldn’t shut, the furnace was extremely loud (like a lawn mower). The breakfast was one of the worst I have ever had in my travels. If I hadn’t already been charged for the room, we would have gotten a room elsewhere. This was an extreme disappointment for a Hilton hotel. I had read the reviews prior to booking and felt like it would be ok for a short stay, but the minute we walked past the lobby I had an instant feeling of regret. Do you and your family a favor and stay elsewhere.

My roomed smelled mildew we didn’t have hot water in the shower we had to go downstairs to get towels because they were short staffed breakfast was half done and put away early they were more worried about making tacos then letting guess make breakfast

Everything is perfect!

Very bad smell, dirty, spoty furniture, unsafe, small rooms, can’t open windows, kept too hot and humid, etc etc….

Check in lady was terrible with communication and not polite. You could tell it was just a job. We had two room requested to be near each other. Not only not near each but 3 floors separate and a ways away. Initial appearance was ok but a lot of broken drawers, faucets, just general repairs. Air conditioning only worked in one room of our two bedroom suite. Our 2nd booking was pretty run down in general. The shuttle was horrific. After being told shuttle would be to get us at airport in 15-20 minute, we waiting for 45 mins and finally paid another hotel shuttle to take us to our hotel. One positive thing was good water pressure! I’ll give them 5 stars for that. And the kids said the breakfast was quite good with a lot of options. I, however, would not chose to stay here again.

No complaints, front desk was nice, the room was clean and fully stocked. I rented a room just to avoid being at the airport to early so I didn’t shower or sleep but I would stay here again.

Perfect suite for a family trip.

Nice place and not far from airport

Great suite, loved the huge bathroom, rooms, kitchen and lounge....Great comfort, loved the stay...Kids loved the rooms

Friendly staff

This hotel needs better cleaning

Overall the experience was nice. We had a two bed suite & it was perfect. But the breakfast was also pretty decent, I wasn’t a fan of the sausage because it was rubbery and cold this morning. Other than that the hotel was overall GREAT.

Room 310 smelled like cat pee, had fire alarm set , someone cooking set fire,transformer broke and everything went down no air conditioning everything. Computer digital system were down so door locks were t working. There for a funeral in town would have changed hotel if I had time. Don’t stay there

Cleanliness and friendly staff .

Day two we went 7 hours without room keys working. It appears the hot tub was out of order, and was a weird green color.

The staff was very friendly and helpful

Liked it had a stove

Service. Limited parking

We love the room

I did not like location. There was a dirt field right in front of the bldg.

Great

Close to the airpor6 but the promised for free airport transportation was not fulfilled

Nice hotel.