La Quinta Inn & Suites by Wyndham Austin Airport

Staff is very helpful. Hotel is in a good location and it’s in pretty decent shape.

Na

There was a huge cockroach in my room crawling all over the wall. The staff was good about getting me another room but I couldn’t sleep comfortably after that.

Muy buenas instalaciones cómodas y limpias las suites muy amplían cómodas y bonitas

We always stay here when flying out of Austin. The staff at the hotel are always very friendly and the check-in process is easy online. The rooms are clean and comfortable and close to the airport.

Easy check in clean and comfortable Everything was good

Clean room and plenty of parking.

Older hotel.

Very good

I picked this place because it was close to the airport, it had a pool, and shuttle to the airport. Plus the reviews were decent. But, the pool was green and no one was using it. The faucet in the sink was loose and just a trickle of water came out. The room keys never worked on the door by the elevator. Worst of all the AC couldn’t keep the room cool, so I had a miserable time falling asleep. Overall it was one of the worst hotel experiences I have ever had. A good night sleep was the one thing I really needed before a day of traveling.

Location AC was very loud and smelled of mildew. Caulking around the tub was black with mold.

Exceptional

Great breakfast, clean rooms, excellent staff.

Clean room, although new grout line needed around bathtub. Front desk staff wasn’t friendly.

I had incredibly noisy neighbors next door. They kept me up well into the early morning hours and even knocked on my door, I'm assuming accidentally at one point.

Close to the airport and it was clean! Staff was friendly too, and the beds were comfy!

Front desk worker was not friendly and looked like he had just rolled out of bed. The hallways were hotter than a sauna and the room was colder than a freezer. The elevator made interesting noises as we travelled to our floor both coming and going. The front desk worker in the morning was also not friendly as he seemed annoyed that I pulled him away from his cell phone to check out to get to my flight. I chose this location as it was decently priced and close to the airport. I was not interested in a higher priced location to be there for only a few hours. Unfortunately, next time I will pay more and stay elsewhere.

Again, employees are great and helpful. Beds were clean. Breakfast was good and shuttle on time and driver was friendly. Owner should make physical improvements as age is showing around. Elevator, side access doors, etc.

Terrible experience overall, do not recommend this place

Netflix didn’t work on the smart tv.

Great

The hotel itself feels as if it is run down. There was a very noticeable mold smell as soon as you began to walk down hallway towards rooms. The smell was very prevalent when entering the rooms. My exterior wall mounted HVAC unit was stuck on high and could not be shut off. Due to the fact that I had a late arrival that evening and was leaving fairly early the next day I just dealt with it. The next morning I noticed that the breakfast was extremely minimal for a La Quinta hotel. I stay at La Quinta hotels quite commonly all around the US. This particular location was one of the worst overall experiences I have had. I fly in and out of the Austin airport often. If I ever need to stay close to the Austin airport in the future I will definitely pick another hotel for my stay.

One of the outside doors was too accessible to get access inside the hotel without using the key which in my opinion is a security issue

The staff. I left a pair of meta glasses in the parking lot. Immediately called the hotel just for them to say they would leave a not for someone to go check the parking lot in the evening. They refused to help me in the moment.

Very old and dingy. Anyone has access into the building. Elevator shakes. Smells awful as well. Was just there this year for Mother’s Day weekend

It was great!

There was a distinct order prevailing in the room so much I had difficulty sleeping.

Overall I had a good experience. I arrived early in the morning (1am) and check in was a breeze. My only complaint was the location of my room. First floor, first room next to the lobby (104). It was loud all night, doors slamming, people talking. I would go back but would request a different room location.

I thought I’d be close to St. David’s for my medical procedure . Instead by card info was skimmed by night worker Michael & tried to charge $419.82. When I immediately posted a review warning others, I was called by manager Jason Mayo who was screaming, shouting, saying it couldn’t be possible even though I have proof! He was so out if turn in his demeanor I hung up on him & called 911 as I head back from my doctor’s appointment. I am legally disabled in town for three medical procedures and four appointments. As soon as I arrived back to hotel, I was United access to my room because of having posted the review. The manager sent me an email saying he was going to deny me access because of having posted their review. I called 911 back to say they wouldn’t let me have my animal and my belongings back. They finally let me into the room to gather everything up. As I was loading my vehicle, the manager chased me out of the building and into the parking lot and started screaming and yelling at me in person. He was not only yelling in insults at me, but also threatened to ‘ Beat My as$.’ I have fiLed TWO POLICE REPORTS AND AM PURSUING CRIMINAL CHARGES

The room was clean. The breakfast was good. The shuttle was very good. The staff were awesome especially Mark. My main issues were musty smelling rooms but I was then given a better room. Only one ice machine was working in the building. Lobby smelled like wet dog and it needs some updating.

Everyone was really nice the rooms were really clean, bed was comfortable , Breakfast was really good, I would recommend and stay there again

Location to AUS airport and price. AC was nott cooling properly . Probably didn’t get below 80 although the thermostat was bottomed out.

Location to AUS airport and price. AC was nott cooling properly . Probably didn’t get below 80 although the thermostat was bottomed out.

They say breakfast is from 6a to 9a but it really is 7a to 9a, so dont head down too soon.

I had a crazy dilemma and when I got to the hotel Brenda reassured me everything was going to be ok and made sure my stay was well the breakfast was good as well

Good

Exceptional

Very good

Very good

The room itself was fine other than the deadbolt not working. I had to lodge a chair under the door. The hairdryer was super sticky. The hallways were not vacuumed, paint was peeling everywhere, the elevator sounded like it was going to plummet, there was a homeless person camped out in the stairwell, and they wouldn't allow me to fill up my water bottle with water from the breakfast area 10 minutes after breakfast shut down. The night staff was good but the morning desk lady did not look fit to be working in customer service.

The room was fine clean the bed was comfortable. The common areas were filthy. Breakfast I would give a 4 out of 10 rating. Pool unavailable.

Exceptional

My flight was delayed but I was able to get a nice room, the shuttle to the airport the next day, a good breakfast in the morning, and a good nights rest!

Good bargain for shuttling to airport

Behind the dresser, pile of dust.

Exceptional

Common areas are tired and in some cases dirty particularly elevators. The exterior card access did not work. Had to walk to the front lobby every time. The pool is open intermittently was told it was open at one point then it wasn't

The rooms have been refreshed are are on good shape. Common areas are tired and in some cases dirty particularly elevators. The exterior card access did not work. Had to walk to the front lobby every time. The pool is open intermittently was told it was open at one point then it wasn't

Pictures online make property and rooms look good. Room door broken can only move handle up to get in. You have to slam door to close fully. Bathroom looked like it had mold. One towel looked like it had small hair on it. Swear smelled like a dirty dog in our room. Just awful. We left got a room else where and just lost our $

Everything was good.

Bed and room was comfortable The building is not well maintained. It would be much nicer if they would just freshen up the paint and clean the common areas better. Both treadmills were out of order

Bed and room was comfortable The building is not well maintained. It would be much nicer if they would just freshen up the paint and clean the common areas better. Both treadmills were out of order

The room at the hotel was not cleaned at all especially the tub where there was severe rust and black stains with a used soap as well. Also, by the window, the adjacent wall had a stain where a cockroach was killed AND IT WASN'T PICKED UP. Terrible experience would never stay at this hotel.

Quick service Nothing it was great!!!

Easy access to the expressway and close to the airport There was a storm in the area and the lights would go out continuously for periods at a time. Our bathroom didn’t even have a door knob on the inside of the door to properly close it while inside.

Easy access to the expressway and close to the airport There was a storm in the area and the lights would go out continuously for periods at a time. Our bathroom didn’t even have a door knob on the inside of the door to properly close it while inside.

Quick service Nothing it was great!!!

The front desk person was very kind.

Nice room

Very good

Good clean room, the only bad thing is that there was a little bit of mold on the bathroom caulking

The rooms are not like pictured at all. Layout is the same but very outdated. There was mold in the room, the door barely shut, and it smelled musty. There were cracks in the walls, rust in the shower, and only one sheet on the bed. Definitely won’t stay again.

If your booking for the pool thing different. The pool was not open at all and on the last day which was a beautiful day they chose not to open it and only in the evening even though nobody is cleaning it. We only booked because it had a pool so this was not for us

Excellent hotel very convenient for airport and a great shuttle bus to and from airport from the top floor you can either have a view of airport or amazing views of Austin city .within 5 mins of walking from hotel u have Italian restaurant/ Denny’s/ petrol station selling all sorts food / souvenirs/etc / Starbucks & subway

Exceptional

Will definitely stay again.

The building was okay. Pool closed due to previous rain. Our restroom had a water leak that seemed to come from behind the wall. The restroom was handicap accessible yet water system is faulty and water comes out of three areas and not just one. The restroom smelled moldy. Told folks that they needed to check the water lines behind the wall.

Great place to stay for an early flight. They allowed us to keep our car there while we were gone a few days at an extremely reasonable cost.

Its a decent place and was clean in the rooms. There were certain areas of the property that might've been a little sus. It looks like it needs some updating, but I'm happy for the purpose it serves and the fact of being so close to the airport. That was my whole reason.

Coffee in room Long walk to elevator

Coffee in room Long walk to elevator

ADA room was not. Things were broken. Adjoining room had no air and things were broken. We stayed one night and canceled the rest.

The trees have not been trimmed in so long the trees sound like they are going to break the windows at any minute. I was only there at night and believe the building needs repaired also. Ther is so much over growth (third floor) The seal on the very old bathtub is coming off and rusting. the room is clean and nice

There was barely any staff. The room smell like mold and I constantly had big cockroaches in the room on a daily basis in the shower. The breakfast was not good. It was mediocre. Nothing spectacular parking was like playing Tetris parking spaces are very tight. Someone was always there and parking was very minimal.

Top Shelf!

The best oart of our stay was the night staff. They were as kind and accommodating as they could be. I felt really bad that they have to work for a property that doesn't seem to have any desire to be better. STAY SOMEPLACE ELSE!!!

Clean bathrooms better.

Spacious room, comfortable bed, airport shuttle and front desk staff. Also quiet! Older building and facilities. No bathroom fan made it tough to dry anything. Multiple lights in room not plugged in/functioning.

Older building and facilities. No bathroom fan made it tough to dry anything. Multiple lights in room not plugged in/functioning.

Breakfast was good but too short because we had to leave on the airport shuttle. We noticed that the breakfast set up was the same as at our previous hotel the Best Western in Temple TX. The staff was very helpful with finding a place to order dinner. Her directions were good and our pizza was delicious.

Great breakfast and hotel!

Well personal at front desk was rude and we had an ID with Jorge English name George the front office didn’t want to let us check in because of that. Carpet smells old and was dirty in the halls

Well personal at front desk was rude and we had an ID with Jorge English name George the front office didn’t want to let us check in because of that. Carpet smells old and was dirty in the halls

It was an ok stay for just an overnight after a flight. Staff was nice and polite. Airport shuttle service was good. But the facility needs updated and maintained. Put on the 5th floor- no big deal, until the elevator broke and I had to haul luggage downstairs the next morning. And the stairwell had trash in it like someone was living/hanging out there. Kind of scary as a single woman. And j just saw the biggest cockroach in my life. The whole facility also smells really musty, like it recently flooded. Which maybe it did because the lobby had fans set up around it. Bathroom and bedding was clean.

Sarah made the trip so easy for us. Her recommendations saved us a lot of money and helped us tremendously!

Bad

Thank you Juan!!! Also the breakfast was way better than I expected. Being able to leave my vehicle overnight while flying was an added bonus!

breakfast is good. ample amount of parking. Clean rooms.

Absolutely nothing

Terrible stay! Fridge was broken. Hallway stunk and was dirty. Key cards never worked had to keep for going down for a new key. Never again will I stay there.

It is a safe area and easy to drive out Wish breakfast would be until a later time. LOL

It is a safe area and easy to drive out Wish breakfast would be until a later time. LOL

It was reasonably priced. It was clean. It was very nicely landscaped. Our view from the window was great. It does appear somewhat like an older property that has been refurbished. The breakfast, which included scrambled eggs and sausage patties and whole wheat toast, was good, but could have been better with some added breakfast potatoes. We thought it off putting that the bathroom didn't have a solid door but like French louvered twin doors with a broken handle and no lock.

The room stunk, not enough towels had to go look for some

The condition of the room was poor…cracks in walls, mold in bathroom, dirty carpet. The room number sign wasn’t even on the door.

C

Exceptional

Conveniently located near the airport. The room was updated, and is spacious. Ample storage space, fridge, microwave and coffee machine are convenient. Parts of the hotel are really dated. The elevator is slow. The room does not have good sound insulation and we can hear very loud noises coming from the road.

Parts of the hotel are really dated. The elevator is slow. The room does not have good sound insulation and we can hear very loud noises coming from the road.

Very kind and accommodating

Clean and priced well. The beds were comfortable. The pillows were a little hard but overall had a pleasant stay.

I stayed a week prior and the hotel room on 4th floor with elevator down hall from.front desk was perfect. This last stay was a room on 5th floor with elevator behind tv...the elevator was suspect as if it hadnt been maintained in years. The room was clean but the shower was dirty and the chair on the left arm had a chunk out of it missing. Just wasnt appealing and had that been the first stay I wouldnt have booked a second stay

Basic, clean, comfortable, and convenient. The room was spacious and the shuttle was very nice to have. I was able to leave at 6:30am and head to the airport with plenty of time.

Basic, clean, comfortable, and convenient. The room was spacious and the shuttle was very nice to have. I was able to leave at 6:30am and head to the airport with plenty of time.

Easy access and airport shuttle Nothing not to like. It was a very clean, average family or business travel hotel.

Easy access and airport shuttle Nothing not to like. It was a very clean, average family or business travel hotel.

This property was nearby the event I have to go to easy access to Freeway Employee at front desk guy with tattoos on heavy side, had a very nasty attitude because I went to the front desk twice because my key would not work when I went the second time he seemed like he was ready to go home because he had his backpack on, he was the only person at the front desk and when I told him my key wasn’t working, he had something in his hands and he threw it against the counter and reached out for my keys did not say a word and give me my keys back. Also, my AC unit was leaking water in my room. I did not say anything because I got back late and I was very tired.

This property was nearby the event I have to go to easy access to Freeway Employee at front desk guy with tattoos on heavy side, had a very nasty attitude because I went to the front desk twice because my key would not work when I went the second time he seemed like he was ready to go home because he had his backpack on, he was the only person at the front desk and when I told him my key wasn’t working, he had something in his hands and he threw it against the counter and reached out for my keys did not say a word and give me my keys back. Also, my AC unit was leaking water in my room. I did not say anything because I got back late and I was very tired.

Room was clean and the bed was comfortable. Convenient location near airport and major roads. Adequate for a quit business trip.

Superb

Superb

For what you may expect from an affordable hotel near an airport this exceeded expectations. Clean, great lobby social area, very clean room and friendly staff!

The rooms were very nice. The breakfast was not very good.

Exceptional

Good

Shuttle driver very helpful in helping us to get to and from the airport several times.

The rooms were very nice. The breakfast was not very good.

Shuttle driver very helpful in helping us to get to and from the airport several times.

Everything

Wont stay here again. Close to the airport though.

The room was clean. The staff was great. The room was a little dated but that did not bother me at all! The bed was comfortable. Ive already booked for another stay!

Superb

Everything Nothing

Everything Nothing

Exceptional

It is 14mins away to COTA, has a decent breakfast, free parking, close to breakfast places and bed is comfortable. The restroom door is broken; you have to force it kinda to close. The carpet looks like it wasn't vacuumed thoroughly. The ceiling looks moldy, or maybe because the hotel is old, the paint has worn off. Repainting the room and fixing the doors would be nice. The ice machine on the first floor is not working.

It is 14mins away to COTA, has a decent breakfast, free parking, close to breakfast places and bed is comfortable. The restroom door is broken; you have to force it kinda to close. The carpet looks like it wasn't vacuumed thoroughly. The ceiling looks moldy, or maybe because the hotel is old, the paint has worn off. Repainting the room and fixing the doors would be nice. The ice machine on the first floor is not working.

Very good

Hotel isn’t as nice and clean as in the pictures. It was updated but maybe 10 years ago. The door to the room was very basic and let the noises in at night.We were disappointed. Rust stains in the bathroom. Check the fridge settings before putting your food in. Our food and drinks froze. Breakfast was ok.

There was a cockroach on the ceiling. And the room was in need or remodeling.

When I originally called the receptionist, she said that I had to be at the curbside ready to go. I was. It was a long wait! The hotel was 10min. away!

The room was large, staff was pleasant & overall a wonderful experience.

Very clean,nice staff would recommend

Good nice Room keys kept not working, irritating

The staff are great and the location is good for easy access to Austin attractions. The breakfast was good, too. The property needs a little care- water leaks, torn carpet, green pool water. It was in better condition for my last visit.

Great place to stay

Nice rooms

The staff is friendly and helpful. The room was clean and comfortable.

compared to the other laquinta 6 miles away, much better.

The TV did not work one night and the brightness was not where it should have been. I could not adjust myself.

Nothing Bad customer service the night attendant was rude, inconsiderate and not helpful.

The room was clean and AC kept the room cool. Very simple and nice overall but the hotel is showing its age. TV did not power up. Great proximity to Austin Bergstrom...

Staff -some were very friendly and others were cold. Pool looked fine, but the fitness room needed help with half the machines broken. Ice maker was broken. Breakfast was good. Room was clean, but tub was dirty old worn and had black stuff growing on the chalking.

N/A

good

I did not like the room it felt dirty and there was stains on the walls and the carpet. The tub had dirt and stains as if it hadn’t been clean in a long time and the water pressure in the sink was low. The staff that checked me in didn’t share any information they just gave me my keys to the room but my main issue was the cleanliness of the room.

Didn’t stay long enough for breakfast and the A/C barely kept up but I think it was mostly because the bed was a little small for two people so it got hot.

Room keys frequently demagnetize and cause inconvenience

.

Great experience!

Very friendly staff.

Hice la cancelacion de una reservacion, no me han hecho el reenvolso del dinero.

Property and rooms need a Serious Renovation. Room key cards barely worked. Stains on the carpet. You can definitely hear activities coming from other rooms. The light outside the entrance did not work. Pool was closed and looked like it needed a good cleaning. Parkimg wasn't a problem. Was ok enough for an overnight sleep but won't be staying here in the future.

This place is dated and needs lot of repairs

We checked in late and left very early so we didn't take advantage of any amenities. Our room was clean and comfortable. There is an issue with the carpet where it meets the tile in the entryway. The carpet is coming apart and there's something sharp sticking up. A bit of a safety hazard.

Great hotel, very clean and comfortable. Would recommend.

the rooms are dirty. homeless guy came into breakfast hall. guests are rowdy and this is a low end hotel. Avoid.

The shuttle was a disappointment. We ended up getting an uber because according to the front desk guy the driver is "always 15-20 minutes late and there's nothing we can do about it".

Stayed in room with shower for rollins (wheelchair accessible) Could not get the stupid water to come on. It is not user friendly. No time to call for help, so sponged bathed at sink. On checkout, even the young desk manager couldnt explain it. Next time will be attentive to shower details before getting the room.

The breakfast choice!

Great place!

close to AUS airport and gas, beds were clean, trace of mold? on bathroom caulking, bathroom door latch broken, elevator showed unrepaired wear. breakfast area was clean, food good. did not use the airport shuttle service.

This place is a dump.

Pet friendly and kind service.

Shuttle was great. We got home to late for us to catch it from the airport. Great customer service...

I had a really pleasant stay at the property. The room was very spacious and comfortable, which made a big difference. It included great amenities like a coffee maker, microwave, and even a bathtub, which I really appreciated after a long day. There was also a desk, which was perfect for getting some work done. Overall, it offered excellent value for the price, and I would definitely consider staying here again.

I called ahead as advised and was told just call when you need to be picked up, I did this and, after being out on a hold for a while was told there’s no shuttle today you have to get a taxi or uber. I’d only chosen this hotel because of reasonable rate and the free shuttle and it cost me an additional $20. Wish I’d just paid that $20 to book at a different hotel. It was the in inconvenience and lack of warning ( would be so hard to pre warn us in advance).

There is no airport shuttle after 11 pm. For a hotel that is advertised as airport hotel, the airport shuttle should be running until the airport is operating (1 am). For late night, it can be by request and need not be a scheduled one. Uber is expensive late at night and the money you spend on hotel + uber, you are better off staying somewhere else. You will get cleaner rooms and better experience for the total cost.

Perfect place to stay if you have a flight booked from AUS. Also, perfect place to leave your car parked, the fee is not much compared to the airport parking fees.

Staff were great room was clean

cozy

Two ice makers not working at all. Elevator shows a lot of wear and tear and is anxiety causing with all the noise it makes.

I ended up checking out 20 min after arriving in my room. It was musty and old, sheets and comforter stained and I did not feel comfortable there at all.

Breakfast menu was fresh and plentiful. The pool was a little dirty but it was too cold to swim anyway. The room was excellent but the hallways in general areas were a little unkempt. All in all a good value and a great night's sleep close to the airport.

The staff was great. At the desk, they were courteous, helpful and efficient. The drivers for the shuttle were great, as well. They were friendly, helpful and handled Austin's traffic with, seeming, ease. My room was nice, spacious and very clean. Their cleaning staff does their job very well. All in all, I had a nice stay. My thanks to the staff for making it that way.

The staff was very nice and the rooms were clean. The breakfast could have been better, but for the price, it wasn't too bad.

Good clean rooms, good breakfast choices, good parking, good staff, and quiet AC units.

Yes

Only booked this because it was last minute and close to the airport, but to give perspective, I would’ve felt safer sleeping at the airport. The facility is falling apart, leaks from the ceiling, tape over the carpet where it’s ripping up, graffiti in the elevator, the elevator barely works, everything smells bad, etc. I could go on about a variety of things I witnessed in a short 10 hour period. While the workers were nice, there was one of them that appeared to be under the influence. I barely slept due to safety concerns and checked out asap because I decided I’d rather sit in the airport for 6 hours than spend another minute in this hotel.

Airport shuttle was amazing! We didn’t get to enjoy breakfast we left too early.

Friendly staff. Airport shuttle available but reserve early. If fills up fast.

The hotel's cleanliness is not regularly maintained. Bed sheets were not clean. Check in staff was aloof and distracted by friends.

Great

It was all just okay

Shuttle driver went above and beyond, check in staff was friendly/helpful, Daytime front desk clerk was short with guests, appeared aggravated to be asked anything, then complained loudly about other guests calling the front desk with no concern that guests eating breakfast, sitting in lobby could hear the negativity.

All staff was friendly and helpful. Bed was so comfortable! Room was very nice. Quiet at night. The room was nicely cleaned except for the bathroom floor and carpet. Looks like it just didn't get done that day. Also the room looked due for a spring cleaning, like minor grime in the nooks and crannies. And I only notice because I'm hypersensitive to that kind of thing. Overall the room was done up nicely. I didn't have the breakfast so can't comment on that. I would stay again.

Also, all 3 of our keys only worked once. Not impressed.

The airport shuttle has limited hours. Since our flight arrived outside of the shuttle hours, we had to pay $51.80 for an Uber. Mold in bathroom.

The staff really friendly and helpful, rooms were very clean. Good breakfast.

Normally when checking in, you are greeted and asked kindly for ID and CC. I stood at the counter while the check in agent sat in a chair in the corner and scrolled his cell phone. A nicely dressed woman who was taking out the lobby trash can hollered over to the guy on his phone and motioned to him to check me in. He stands up walks over and says “ID and credit card.” After a few mins I was given card keys and was told “elevator is behind the tv wall.” That was the check in experience at this property. After getting to the room, there was visible mold/mildew inside and outside of the bathtub. The tub was rust stained where the railings were mounted since for some reason they gave me a handicapped accessible room. Inside the room, the fire alarm was hanging off the wall by the wires, so I have no idea if it works or not. Thank god it was only a one night stay.

It was a great place for the weekend

Room was clean. Pool was not working after confirming with phone call the day before that it supposedly was. This is the only reason for picking this hotel was that it would be fun for my 12 year old daughter to stay there. This was kind of a splurge for us to even be able to afford to stay at a motel. Ice machines were not working, exercise equipment was out of order, No coffee in the coffee carafes. Also outside security door did not even close to latch. Front desk said we should have known pool was closed if we called as staff should all know that. Clean room, but nothing more than the minimum as far as things one would expect to have. Early flight kept us from having breakfast there, but no take and go offered. Hope this helps for an honest review

Easy access to the airport. Super close drive.

There was bed bugs, had to change rooms. Next room had issues with the door. Door needed to be changed. Hotel overall was dirty.

Multiple guests smoking Marijuana at every exit door I had to go through instead of designated smoking area. Saturday morning's shuttle driver went above and beyond any other service/employee I encountered both syays this week. As was Monday night's shuttle driver who also checked me in for Friday night's reservation. Day front desk staff again speaks to me and guests on the phone as if we are inconveniencing her. CS is hard but do not usw your CS professional voice on the phone then when you hang up talk loudly enough about the guest where other hotel guests can over hear - rather it was while I was sitting in the lobby eating breakfast or waiting in line to check out along with other guests. There is a time and place for that commentary and it's away from the check in desk/guest common area

Came for spring break mainly pool wasn’t in service was very dirty and our bathroom door was missing a handle horrible experience felt like I was in a motel asked for ice she told me where it was only to walk the whole way with my kids to find the ice machine not working horrible won’t ever be back at this location!!!

Lovely, quiet property. Young man at the desk exceedingly pleasant and helpful

Ghetto staff ghetto place

Room was large with separate sitting area.

Breakfast was good. Ice machines were broken.

Rooms are outdated, smell like old and super humid. Beds and pillows were uncomfortable.

I had two complaints. The lady at the front desk gave me two magnetic keys to the door, and neither worked. After trying both in all directions I went back to the front desk, she gave me two more keys, they didn't work either, and ultimately she went to the room with me (obviously annoyed but courteous) and discovered they would not work for her either. She said she would be right back, and 45 minutes later I went to dinner and was able to get working keys when I returned and went to the front desk. My biggest concern was there was almost zero water pressure in the bathroom sink—perhaps a ¼” drizzle—so to wash my hands or brush my teeth I had to use the shower faucet, which had tremendous water pressure. I mentioned this shortly after I arrived but two days later nothing had been done to address the problem. Also, I left a little after 9:00 AM on my first full day to drive to San Antonio and give a lecture, and when I returned that evening the trash cans were still full, no new towels, and as stated the sink faucet just dripped a thin stream of water. All in all, I would call it a “decent” experience given the great price, but somewhat annoying as well—particularly because of the lack of water.

Pictures are quite a bit nicer than the hotel itself.

.

Room was ok. Lots of rips in the chairs but the roaches were definitely unwelcomed guests

There was no water at main entrance as usual, the lady on morning shift not so attentive as the night person , the room thus time was better condition then last time :)

The breakfast area was freezing.

Room was clean. Low water pressure in sink and shower. Conveniently close to airport.

We stayed here because of the shuttle to and from the hotel and they were very prompt. The breakfast provided sufficient options. The hotel is showing its age but was good for our purpose of overnight between flights.

We chose the hotel based on the airport shuttle that was promoted on the website. We arrive and inquire about the shuttle for the next morning and was informed it starts at 5:00 am, which would not work for a 6:00 am flight, especially when there are well known TSA delays. Additionally, the cleanliness of the hotel was questionable at best. Starting with the homeless man in front of the lobby upon our arrival, the large green algae spots in what could have been a beautiful, to the cigarette butts piled near the ice machine. Very disappointing.

Clean hotel but our room nope. Our door handle was broken from the inside, took it up to the front desk and they said they would fix it immediately but never did. There were boogers on the wall, chocolate ice cream drips on the side of the tv stand and dirty walls in that area, that pretty much says they just go in there change sheets, pick up and vacuum, no wipe down. Beds were super hard, pillows were decent.

The hotel was very clean, and the staff was so helpful. And the breakfast is a bonus!!

Nice and clean rooms , good and helpful staff, great breakfast love the waffles

the room was standard . clean .phone wasn’t working …overall, it was ok

A tad run down and in a sketchy area. But it worked for our one night before our early flight

Staff was not helpful. Was not aware that the airport shuttle wasn’t until 5 am. The bathroom was limited on towels and it was dirty.

The rook was rough. The bathroom doors were warped from water, the shower was moldy and the food was terrible. I didn't know eggs be that runny and mushy. I wont stay there again.

Changed our keys out twice and neither card worked without several attempts.

When La Quinta’s “shuttle” finally arrived, it was a small SUV with a paper sign taped to the window. The driver appeared frustrated by my oversized bag and offered no help loading luggage or finding a solution for the limited space. With three passengers and multiple bags, we had to figure out how to make everything fit on our own. During the ride, the driver casually shared that the hotel’s actual shuttle was in the shop because she had wrecked it—something she mentioned with surprising humor. Overall, the experience was unprofessional and uncomfortable. Travelers may want to consider this when booking near the Austin airport.

Staff was nice and accommodating and room was clean and quiet

Friendly, helpful staff, including the airport shuttle driver. Clean, quiet room. Had everything I needed.

the front desk was night and helpful The room was nice but the several issues with the walls and ceilings

The bathroom are not at their best

Nice

Quiet area, clean room, close to the airport but not much else in the area

The bathroom looked not clean

If you have a ESA Dog they will charge you extra por him too.

Ben White Blvd, there is a huge piece of the metal grate in the driveway that is missing. There’s no appropriate signage cautioning guests about this hazard and it was nighttime so I drove my car right into this hole. I will be filing a formal complaint. I warn others about booking here. The property overall is very old and not clean. The staff was courteous. That’s about the only positive thing I can say.

Too many broken things in the room, one lift not working.

It was great. The staff was super friendly and helpful. Clean room and super soft bed

Great staff. Clean place. Shuttle was great and convenient.

Un hotel ideal para estadía corta, atención ágil y muy cerca del aeropuerto

Staff was friendly but rooms were in need of much updating. Mildew around tubs, bathroom doors did not fit correctly, elevator had seen better days. Breakfast was below expectation.

Nice size room.

The room was very clean.

A little dated and needs some work in the room. Caulking old or cracked and some rust evident. Needs door adjustment or weather stripping on the entry room door. Hotel shuttle was out of operation so they had a pickup truck instead. However the driver was great. That was a plus.

Room was clean and of good size. Breakfast is decent with waffles, eggs, sausage, yogurt, bread, fruits, cereal, etc. The guy that checked us in was very dry and transactional while the lady that checked us out was warm and friendly. Overall, it’s a good value minutes away from the airport.

Hotel key gave us problems each time we tried to use it, the rooms were so incredibly noisy you couldn't get any sleep. The knob on the bathroom door was broken and caught on my clothes several time.

As for the room………… not a pleasant. The TV kept shutting off, the guy at the front desk walked me through how to reboot but then remote wouldn’t work, I tried rebooting it several more times before calling the front desk again. The male on staff was so gracious and moved me to another room, but the TV there was doing the same thing I was just too tired and frustrated to battle it anymore. Both rooms need to have some upkeep in the bathrooms. I know things breakdown and wear over time, but to scrub the mold off and to replace the caulking around the soap dish would go along way. It just needs a little more attention. And last but not least - please make sure the light bulbs are checked - only half of the lamps were working, in both rooms. That’s an easy fix

Room wasn’t as clean as there were stuff on the walls of the bathroom that unappealing.

The staff was friendly and the room was in good condition. I liked the layout of the room and the bathroom was spacious. The hotel needed some improvements. A paint job will help. Currently the ceiling has stucco which makes it dated and the hallway lighting is dim with the dark carpeting it makes it look dingy. The lobby area is very nice. I did not use any of the amenities so I cannot comment on this. However, the pool had not been cleaned. The leaves had collected which makes it look neglected. I know that removing stucco is expensive but my biggest area that would be helpful is a fresh paint job and improve the look of the elevators which also seemed neglected and a bit scary with the squeezing sound. Lastly, breakfast was good. I liked the individualized wrapped plastic eating utensils and Texas shaped waffles very nice touch.

Great

Yes but a little stale order

The room was very clean however bathtub was a disappointment with rust residue. Hallway and room carpet smelled old.

Breakfast was horrible

Yes very nice. And the young men at the desk were very polite

Room was spotless, staff was very helpful in all aspects of my stay.

yes

clean rooms & courteous staff

Clean

Maybe a little better quality in the eggs, and to make sure that there’s not dogs barking all night when people have to work the next day other than that, it was lovely

Comfortable beds and very nice staff.

Room was fine, desk staff ok but no courtesy van to the airport as advertised.

It was clean and close to the airport. I'm not sure if it was due to the weather, but there were no delivery options available, and many of the restaurants were labeled as open, but were closed. The room had the necessary necessities.

I ended up spending more money than I would if I was to book another Hotel even closer to the airport. Disrespectful to say the least

There is NO airport shuttle available and the hotel will not reimburse you for any taxi expenses. Our sink faucet did not have any running water, the shower has MOLD everywhere, there was zero heat main floor so too cold to eat in the lobby area for breakfast and entire hotel is worn down and filthy.

If you book after reading this, that's on you. The lady at the front dest was nice, but that's where it ends. The airport shuttle wasn't running (never mentioned when booking), there's no wifi ("none" written on the key holder), door handles were missing, dirt and grime covered the room walls, trash bag tied over the smoke alarm, the door frame for the outside door looked like it was going to fall off, and foam shimmies used on the doors to make sure they actually shut. I'm not sure how they have an 8.0 rating on here, but I'm thinking they pay the people sleeping out back. Please, spend the extra $15 and stay at one of the new places across the street.

Shuttle service was bad no service at all

Our room was not made. We were informed that breakfast ends at 10am. When I was down for breakfast at 9:20, on Monday, I was told that on weekdays it ends at 9am. The shuttle was broken two days prior to our stay. However we were not informed. There was no compensation when I had to uber my way to and fro the airport.

Staff was very nice and helpful

During this stay I was very disappointed mainly with the customer service. The staff did not seem happy or engaged upon check in and throughout my stay. I had to ask them for Wi-Fi information and what time was breakfast this should be a normal part of my check in process that I should not have to ask for. I got a nice welcome text telling me to respond if I needed anything. I responded letting them know that they was not any wash cloth in the room. I never got a response back from them, and I then asked again if someone would be bringing me one. After No response I had to go downstairs and get the extra washcloth. As I walk throughout the hotel for breakfast and when I came and left, the staff never looked up acknowledge or greeted any of the customers walking in and out, but just seem engaged in their work or nonengaged. Breakfast for the weekend I stayed there was the same everyday with minimal choice. Because I recommend La Quinta to many others especially to the guest that I had brought along with me I was very disappointed.

Very clean room.

Everyone from check in to check out and our shuttle driver was amazing and so nice to my son.

yes yes

It took over an HOUR to be picked up from the airport. The hotel is 20 minutes from the airport (not 9 as stated on the website). The first shuttle in the morning leaves at 7, not 6. Overall a terrible experience

We were unable to have to breakfast or use the shuttle service because we had to be at the airport by 4:30am. Shuttle service doesn't start until 5am and breakfast doesn't start until 6am. The staff was nice. The bathroom shower area was gross. Mold in the corners and rust from the fixtures. Otherwise, the room was clean.

Room was quiet and comfortable beds with good A/C and ventilation.

Room needs refurbishing. The room had mold in some areas as well.

Great place

This was a good stay for one night. I will say the walls are paper thin and although the lady next door wouldn’t hush, it wasn’t the hotels fault. The staff was friendly. We left before breakfast. The downstairs common area seems a little more kept up than the rooms did, but overall it was comfortable and I would stay here again for the price. It was also very close to the airport. I think it took me about 10 minutes to get there.

The hotel was very clean, rooms included. Comfy bed, nice pool although we did not use it. The breakfast filled the spot too. They take lots of precautions to decrease chances of spreading germs.

Liked chair that was a recliner

Not well-maintained. The shower had mold and was not pleasant.

The property was convenient and close to the airport. The room was clean and comfortable.

I guess it was ok, when I asked my husband, he said the furniture was cheap. Breakfast was good.

Very nice staff and the room was clean and cozy!

Front desk staff is horrible.

Yes

I paid the room with you and they ask me fir my credit cart to take my information , I don’t know why? Because we paid in full .

Terrible hotel . 2 hours waiting to be picked up and finally they tell us they don’t provide transportation . Don’t stay there and terrible attitude the person in the front desk

Staff is rude! Breakfast was nasty. Hotel is very outdated, smells and is very nosy

The tub was filthy. A dead roach in the closet. It is old, but lots of damages in the room & halls that could be addressed.

If you just need a place to sleep after a late night flight into Austin, this place will work. But, I wouldn't stay here for any extended amount of time. The room was a decent size, but very run down. Cracks up the walls, paint peeling, stains on the walls, rust on the tub, bathroom doors wouldn't shut... I could go in. The lobby smelled.like rubbing alcohol, which was a bit nauseating, and there was a dead cockroach in the breakfast area. On the bright side, the guy they checked us in was very friendly and welcoming. I wouldn't recommend this place, and will a different place on my next flight in.

The room was very clean, and the staff was very pleasant

Just awful. Went to hotel next door.

I really appreciate it how friendly the overnight desk manager was. He checked me in quickly and was just generally very pleasant. It was a great way to start my stay

Staff was nice and room was comfortable

When Expedia tried to help us get refunded for that night, the hotel manager refused. Thankfully, Expedia was very kind and issued us OneKeyCash for that night instead. On top of that, the building is clearly falling apart. Many things didn’t work properly, including the key cards and some of the outside doors. Our TV kept going dark, so we couldn’t even watch anything. The only positive part of this stay was the front desk staff, who were very nice and polite. Unfortunately, it seems like management does not prioritize the guest experience at all. I would not stay here again and would not recommend this property, especially for families or older guests.

Hotel said there is no airport shuttle due to personnel issue. The whole reason I chose this hotel is its proximity and shuttle service to airport. I ended up taking Uber but it was quite a strenuous hike to get to the pickup spot with all the luggage. Not at all a pleasant experience.

It’s was pretty poor conditions but it got the job done

Beds were uncomfortable, really hard, there were a lot of pillows. Everything else was fine

We had issues with the room key card. It routinely took multiple tries to unlock the door. The complementary breakfast was disappointing. There was no maid service so no new towels & no in-room coffee after the first day. There were two treadmills in the work-out room & neither worked. More frustrating was that there were no signs to advise “ out of order” on the machines. The property looked “tired.” Had the bed not been comfortable & the shower great, this rating would have been “poor” vs. “okay.” We probably won’t stay here in the future.

Convenient for air travel

Wonderful beds, friendly staff and perfect area!

Clean room, well supplied. Nice layout. I especially appreciated the front desk for swapping my room assignment when it turned out there was a noisy group on the patio outside the first room (I needed to go to sleep early). Breakfast was good, nice variety of foods - yogurt, eggs, could have had waffles, cereal. Fresh fruit too. Good coffee. The shuttle driver was very nice, polite and was a good driver in the heavy traffic near the airport.

Nice staff and location.

The room was decent. Did not enjoy the fire alarm blazing at 2am.

It wasn’t to cool on the room specially when you went to sleep. And you watch TV but can’t really hear it.

Poor

There was a fire alarm one off. We exited the building. Evidently it was false we were ushered back in the building but that took a half an hour and when we got back in, the elevator didn't work and the fire doors weren't open

The shuttle was broken. Had to spend money on uber.

Very good inside room overall excellent maybe elevators could use an upgrade

Needs some Tlc

Clean comfortable room

Property was dirty and dated, our bathroom door couldnt even close all the way due to door damage and swelling. Paint chips ans rust everywhere. To make matters worse, we saw a large dead cockroach in the breakfast area. Even after they finished cleaning up breakfast for the morning, it was still there! Clearly they don't care about properly cleaning. The one upside is that the staff was friendly and helpful, but overall wouldn't recommend this hotel, even for a quick overnight stay.

Friendly staff, reasonable prices, great location for CoTA.

Building needs to be remidel

Extra special thanks to the front desk staff this morning! I left my purse and they found it, kept it safe until it could be picked up, and saved the day!

The staff were nice, the hallways need to be updated - they and the elevators are very worn. The room looks like they have tried to update but it is old. The mattress felt worn and looked worn. The hairdryer in the bathroom was so old and gross and sticky I had to hold it with a washcloth. I guess you get what you pay for!!

run down rooms beds to small for a queen size smoke smell

I appreciated the availability of coffee and complementary breakfast. The chech-in staff was helpful and courteous.

Noce

Nice quiet hotel

The property was clean and the room was a nice size but things looked rundown. The walls and baseboards were damaged and needed painting. In our bathroom a handle on the door was missing. Also, they were double doors that didn't match up so you couldn't close the doors all the way. The lid on the a/c controls was broken off of the hinges. The TV had 2 spots that were brighter than the rest of the picture. There was a nice hanging closet with an iron and ironing board. Also, a nice beverage refrigerator, coffee bar and microwave. It's a good location but it needs some attention to detail.

Incredibly slow & scary elevator (very very old with lots of lurches), mold on both lampshades.

Very good and peaceful

The building as a whole was in a pretty rough state of repair. Chipped walls, cracked trim, rotting out shower floor, and the elevator was in bad shape.

The front desk staff were amazing and so helpful when I needed early check in.

It was amazing

Staff was fabulous. Hotel a little beat up

The breakfast needs some love for sure. Besides these it’s a great hotel.

Everything was excellent.

All good so far, bed and pillows were amazing

Fun staff

Hotel is not up to par as shown . Not clean ect

Nice gym but both treadmill’s were not operable. Could tell this had been the case for a while. Put a sign on them for goodness sake.

Airport was close

Good

Very old

Overall good location for where I needed to be. Plenty of parking and overall felt like a safe location. Staff was great! Room was fairly clean and nice! 9/10!

All good!

Door handle was broken which made it difficult to open door. Staff were not helpful with the situation as we were told that the majority of the handles are broken. Room was old and dirty. Black spots on shower pan which I can only assume was mold.

Rang hotel to ask when next shuttle would be at airport but everyone very helpful.

Staff was great! Room was clean but the place needed some upgrades. Elevator was pretty beat up

All the staff were great, I can’t remember her name but the lady that checked me in in the morning was super friendly and welcoming

Shout out to Will the shuttle bus driver! Super nice guy, helped with everyone’s luggage and got us there safe and on time.

Old and rundown, bathrooms dirty. Good breakfast. Good location for racetrack.

Clean room. Efficient airport shuttle.

We found big roaches in the room twice. Mattress was lumpy, old and sharp. Pillows lumpy. Outdated. Dirty

Gym was lacking. Several machines broken. 2/2 treadmills not functioning. TV wasn’t working. Room clean with fridge and microwave. Overall happy with our stay.

I rarely leave negative reviews, but my experience at this La Quinta really deserves a warning to others. The staff were polite, but my room had a constant loud rumbling/banging noise—like someone pounding on the walls nonstop. It never stopped, not for a moment. Two front desk employees and a maintenance worker came to check and confirmed it was the AC unit on the roof. They all agreed it was “unsleepable,” yet told me there was nothing they could do since the hotel was sold out. So basically, I was stuck in a room where they acknowledged no one could sleep, but offered no solution. By 3:00 AM on Sunday, after getting zero sleep, I called again. A different staff member finally said there was another room (Room 300), but the air conditioning wasn’t working in it. We checked it together—no AC, but at least it was quiet—so I had to pack everything in the middle of the night and move rooms just to get any chance of rest. I appreciate the friendliness of the staff, but it doesn’t make up for the fact that I paid for a room I literally couldn’t sleep in, and only at 3 AM was I offered a room without AC as the “solution.” Completely unacceptable for a hotel stay, especially at this price point. I would not stay here again.

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Customer service is poor

just stayed one night, good location; breakfast was good as well

When checking in I was informed that the elevator servicing the only rooms with King beds was out. That required walking up, no less than three flights of steps or taking an alternate elevator and walking a significant distance. Because of the inconvenience, I asked if there would be any reduction in rate. I was told by the Staff member whose name I can’t recall that he didn’t have the authority to give any rate reduction. He did upgrade me to a king suite. That sounds good but the air conditioner in the king suite didn’t work. The room was 77 to 78° all night long. Five attempts to contact La Quinta guest services resulted in absolutely nothing being none. No one even ever came to the room. The place is undergoing some renovation so I will give them that benefit of the doubt, but it would probably be better just to bulldoze the whole place and start over. This was the worst La Quinta I’ve ever had in my life. The front desk staff was rude and seemingly un knowledgeable and had that “I don’t give a crap attitude”. The facility has elevators down and people renting rooms that are going to be impacted by that should be told before they arrive so they can make alternative arrangements. The air-conditioning system in the room I was in didn’t work as noted already, and there was no attempts to rectify that made. I have been a 30+ year customer of La Quinta Inn & Suites. I’m not sure I will ever go back again. It was a wasted $125. I would have slept better in my car.

Elevator was down and we had to walk up the stairs to the 4th floor with our luggage. Shower didn’t have any cold water. The room keys stopped working and I wasn’t the only one with that issue.

Great place to stay for the price. It did seem like management is having issues on ordering stuff to help staff do their job ex. Ink toner for printers they were having to run to another printer, no laundry soap to sell to guest for guest laundry no coffee at front desk for guest rooms. Other than that stay was great rooms were clean and comforatble.

great hotel near airport. they have extended parking which is a life saver!

Front desk people rude

Great staff, comfortable and clean room!

Was extremelly dirty with limited maintenance and both times the guests nxt door were making loud noise

Nice place to stay

It is very dirty with limited maintenance. noisy guests

:)

Excellent customer service and staff.

Owner lets broken & damaged things stay that way: elevator, bathroom door, torn wallpaper, badly stained tub… And terrible (powdered?) eggs daily with apparently same sausage patties put out next day— couldn’t cut them

Comfy bed. Adequate breakfast. Poor communication.

The key to the rooms was not properly activated we had to go back 3 times to the receptionist because the door would not open. The elevator took too long we waited close to 8mins for one come down

We interacted with several people at the front desk and they were more than helpful knowledgeable and accommodating.

Good service and staff.

Good shuttle service

We have been staying at this location for 4 years now and it’s gotten worse every time. This time it was terrible we checked in and our keys didn’t work went down stairs 3 other people had the same issue. Got new keys only 1 worked. On our last night our neighbors had the same issue with their keys. Side and back door wouldn’t unlock the doors my husband just pulled on both they opened so not secure then twice while we were there the elevator wasn’t working had to walk up and down 3 flights of stairs multiple times with all our luggage was ridiculous. We only stay due to the affordable rate but won’t be back

Convenient to where i had some meetings at.

There was a dead roach smashed on the wall.

The room had a smell when I walked in and during my stay. They didn’t offer any water nor toothpaste/brush at the front desk. There was 2 separate instances where the key would not work(had to go to the front desk, fast and easy fix). AC was not cooling properly, although filter looked clean.

Na

Good place for a solo reset trip.

I had had a horrible experience when I got off the plane. The place was clean and the staff was actually very friendly as I was in a drama mode, and they did nothing but help me and take good care of me. And I really appreciate that staff. Inningler should be that that way.It's so take heed people! Good place to land

Everytime I book a room through Expedia I get the room that looks like it is ready for remodel. At night when I went to take a leak there was a "trophy" sized cockroach in the bathroom. I squished him and then I flushed him. He was really big about 2 inches long.

Good spacious room, the tub was NOT good, There was a young girl in the food area incharged that day; as requested to clean bathroom and make beds clean towels; NASTY little individual. She answered…. that just depends of how many days we’d been there

Clean, great value. Shuttle service

It was dirty and not well kept

Very clean, well groomed, yard and landscaping, very educated front desk, attendance, who spoke English and actually had common sense.

My stay here with my dog-son was great! It's very accessible from the highway.

Very quiet and perfect location to catch an early flight at the airport.

Keys didn't wrk. Had to get ketd 3 different times

I had a good sleep and caught my flight.

Very comfortable stay.

front desk lady was amazing!

Check in and check out process extremely easy, breakfast was nice and had plenty of options. Liked that the hot water was available unlike other places you have to wait for it to heat up.

As we opened the door, there was a musty smell in the room. Also, a baby cockroach was on the dresser and another in the bathroom tub. Will not stay at this place again.

Conformable stay and very quiet. Was able to get some good rest after a long day out.

Easy access. Very clean. Air conditioning worked perfectly

Staffing was great

This property also smelled bad (old musty, cigarette cover up, and just not pleasant). The room had many broken pieces and the bathroom was dirty (hair clogged drain.) Glad we only had to stay in it less than 10 hours.

Clean room, spotless bathroom, comfortable bed, exceptional staff!

Pool was unavailable, but room was clean and staff was helpful.

Affordable and comfortable

The breakfast was not good--powered eggs, greasy sausage patties and one of the waffle irons overcooks the waffle. The bed was not very comfortable and the shower had prior guests' hair in it. You can also see the stains on the carpeting, where dogs have clearly done their business. The elevator was filthy and worn-looking and when getting off of it on the 1st floor, there was a piece of flooring missing. The property needs upkeep, as a whole!

Room is comfortable and clean. Grounds are nice and restaurants nearby. Great stay!

Staff were friendly. Air in room went out and was fixed immediately. Very close to AUS Airport

We were on the 5th floor and the elevator was broken. When we asked about a secondary elevator we were told that it was out of service. After waiting 15 minutes someone showed up to fix it. Get to the room and the keys don't work...wash, rinse, repeat on the elevator issue. Finally get to the room and the AC was set on 65 - it was about 85 in the room. We cranked it down more and around 3 or 4am it was tolerable. I needed to go downstairs for something and of course the elevator didn't work again. I had to walk down five flights to exit the building. Coming back in was easy though, the exterior doors that are supposed to require a key to get in are all unlocked. Lastly the bed sagged in the middle and my husband and I kept rolling downhill so sleep was pretty crummy.

Love that this hotel provided transportation from airport to hotel and back. Very convenient. Was only there for one night to catch an early flight out of Austin the next morning. Great stay!

.

Check-in was frustrating, the staff member was too busy doing homework to assist us, and someone else had to step in. The cleaning lady rushed us out of our room without cause, didn’t provide clean towels, and even left our door open, which felt very unsafe. When we reported it, the front desk brushed it off, saying we were probably mistaken for checking out, even though our belongings were still there. The breakfast was okay, but overall, customer service was terrible and the rooms were outdated. Unfortunately, this seems consistent with other reviews.

Overall excellent hospitality

Stayed before and after our flights

The hotel on the 2nd floor was quiet. However, the air conditioner was leaking water into the room and the carpet was wet in 1/4 of the room adjacent to the unit. The room showed iits age and the elevator was dingy with carpet missing on the area next to the door of same. Additionally, the card key for the room was malfunctioning 60% of the time. Big departure from the quality experience of a few years ago.

Super convenient location.

Pool is filthy. Key cards fail daily

Good place to stay for a night

Great location to catch your flight.

If you are afraid of elevators then I would advise to take the stairs. The elevator was noisy, jerky, looked older than the hotel, was dirty and had a faint smell of pee. Upstairs the hallway was super hot and muggy, no big deal because I wasn’t staying in the hallway. The rooms are very big and plenty of space to be had for work trips. The fridge didn’t get very cold even on “Max” setting, no biggie because I just had drinks in there. I must have gotten a room that hadn’t been used in a while as there was a giant dead cockroach on the floor next to the desk and another dead cockroach on the rim of the bathtub next to the toilet. The air conditioner had a nice coating of mold on it, the air deflector to push air into the room was causing condensation which appeared to drip back onto the face of the AC. Otherwise bed was comfortable and clean, pillows were standard hotel pillows, it was quiet, TV worked good, and bathrooms were nice. The provided hotel soap bars were weird and smelled like wet cardboard (I have my own soap but use hotel stuff for hand washing). Pool was a green sludge, no need to bring swim trunks.

Beyond that, the first room smelled like skunk. The second room smelled like mildew but I was too tired to switch again bc it was on the 5th floor and I had to request 3 different keys before one opened the door. The shower had mold. The AC was inadequate for the 102 deg Austin heat. The rooms are only cleaned every 3 days. So ask for additional towels prior if you need them. They start clearing breakfast Before 9 am, so get downstairs before 8:30 am. On the plus side, the front desk staff was very nice, very friendly and helpful (within their means). No attitudes from anyone!

Was closed and breakfast was not good at all

The hotel was nice in the lobby area, but once you get passed the lobby, every door has stains, like foot print stains, or shoe mark stains, nobody’s cleans the doors to the rooms? I understand a couple of unclean doors, but this was all the way up to the fourth floor where we stayed! & the hallways are HOT! Like humid hot, elevator is old school, & sounds/feels like it’s gonna break when riding in, the rooms are cool when you first get in there, but during the nighttime you’re waking up HOT & having to take the blankets off, the pool was not in working condition either, looked like it hadn’t been cleaned all summer… & we were expecting a last WEEKDAY summer getaway, not even on a weekend & the conditions of this hotel was not up to par, even breakfast, was very basic, cereal options for kids they had was RAISIN BRAN, plain Rice Crispy, & plain cheerios… will not book this hotel again, or recommend to other families

I had to grab the shuttle to the airport at 6:00 a.m. The hotel shuttle driver asked the lady that brings out the breakfast food to boil the kettle. I waited over 10 minutes and although she was reminded twice, she still never came through. I left without a coffee because I like it watered down.

Everything looks very run down, dirty, and sketchy. Showers were disgusting. Room keys don’t work. Heard another couple say they had to switch rooms three times because they were so bad. Stayed the night for the airport parking, but will never do that again. Was told to call for shuttle pick up before 10:45pm. Called at 10:40. They took all our information including phone number. We waited 15 minutes and no shuttle came. Called to see what was going on and staff was very rude and just kept angrily repeating that the shuttle ended at 11. Not sure what the point of taking our information was for. Anyway staying is not worth the parking if that’s what you are considering.

Very quite, great location for food

The hotel was clean and the staff was amazing!

You can tell the hotel is dated. Tubs were old and moldy, doors very dirty and scratched. Elevators very out dated. Besides that the room was comfortable. Pillows werent great.

Nice place. Staff was helpful. Most importantly it was clean and quiet. Would recommend.

heard gun shots from area and also there's alot of homeless .It still was a good night stay

Other than the friendliness of the staff, everything else was disappointing. We weren't expecting the most luxurious room but at least being clean and serviced could possibly make things better. The beds were dirty, items in the room were torn and broken, which made them kinda creepy and rundown. The temp in the hallway was hot and humid all throughout the day, and the elevator sounded like at any moment it would cut loose.

I will stay at this location again

Breakfast limited, sausage patties tasteless, apples were the only fruit and no pastries.

I’m really sad! We have never stayed in a bad La Quinta. We even stayed at this one two years ago and it was nice. The room wasn’t very clean. The bathroom doors were warped and didn’t shut. The bathtub was disgusting. Hallway carpets weren’t vacuum vacuumed. And the elevator was in terrible shape.

Great breakfast airport shuttle

My experience at this hotel was awful. Upon check-in, I was given a hotel room that was not my request at the time of making the reservation. I returned to the front desk where they gave me keys to another room, which still was not my request. My request was a room on a high floor overlooking the pool. I had plans to do water aerobics in the pool. When I got down there, there was green sludge and leaves in the pool. The grounds were unsightly other guest made the same complaint.

The staff was very friendly. Places to eat within walking distance. Five minute drive to airport parking. We will stay here again the next time we travel.

It’s the details this hotel falls short on. Elevator is not clean and it stop working for a while during our stay. The bed was really uncomfortable for my fiancé who has chronic back pain. They serve powered eggs for breakfast, And the pool stayed out of commission. So you clear get what you pay for.

Great location to get a shuttle to the airport. Very clean and great breakfast.

Good hotel to stay the night for layover

Nice

Always a great stay here. Clean and convenient location

Easy access to airport with free shuttle service.

Room door locks not working. Room smelled like mold. Carpet in room worn out and ripped up. Male employee seemed lethargic... I cancelled the room and went elsewhere.

Good shuttle service, quiet, spacious.

Beds are super tiny, missing door knobs on bathroom doors.

Pool was not operational.

Comfortable accommodations, clean room, very nice lobby. The elevator needs some love.

Love the convience of the location, big plus- the showers were great

Great costumer service

Location for business purposes is excellent, unfortunately the lady at front desk is very rude, she doesn’t give a welcoming, when she asks for proof of identity, she thinks she is registering someone in jail ,after that she requests to sign some papers and she tosses the pen in front of you . Terrible experience with her the rest I can say it is okay . I hope I do not need to book at this hotel ever!!!

Nice location….limited parking. Large trucks and equipment. Patrons littering.

It was so clean and quiet and the staffs were amazing

I have pictures of how dirty my room was. I chose that location for the swimming pool that was filled with green sludge and beige foam broken lawn furniture turned over furniture dirt from plants all over the deck. The doors outside did not lock properly so you didn’t need a key so when I went out to my car, people were walking, they looked unsavory and standing around the property, not safe the desk did not have a toothbrush when I forgot mine to do laundry there they didn’t have detergent or anything to purchase and when I asked the staff in regards to the pool that they didn’t notify anybody that it’s unavailable he stated we’re waiting for the weather to change

The room is as a good size but it was dirty, things didn’t work well like the bathroom light, door latch, ironing board and air conditioner. The water was scalding hot.

Very close to the airport, shuttle every 30 minutes, breakfast included. Many choices in the area, this one was relatively inexpensive.

Both treadmills didn’t work. Staff unprofessional Blow dryer was disgusting Breakfast was not good

I would stay there again if I was working in the area

The check in went well. Room was spacious and clean; however, the pool was green and hadn't been cleaned in months according to staff. Part of the reason we selected this hotel were the pictures online. Had we known the pool was out of service, we would not have stayed here! Please update information online or clean your pool.

I don't know if this was part of the deal you make for me but I din't get house keeping during my 3 day stay. Toiled took for ever to refil

Property is a little run down and shabby. Non-functioning ice makers, rust stains in shower, dripping shower head and an overall degraded feel.

I didnt like the bed because the mattress was very uncomfortable.

Traveling with my 10 yr. old, I booked this for 1 night for proximity to airport and shuttle service. Nowhere is it stated the shuttle stops running at 9pm. Our flight arrived at 11:30p, and they would not send a shuttle; instead the receptionist suggested an Uber or waiting until 5am when it started running again. YES, he asked me to take an Uber with an exhausted 10-year old at nearly midnight on a SATURDAY. This added an extra 15 to 20 minutes to our trek since AUS makes you walk FAR for a Lyft, which we got, and were shuttled by a speeding driver clearly headed from one party to another party. YES, I had to put my 10 year old in this car to get to the airport, when I was expecting a safe, clean shuttle. I paid money I expected to save for an unsafe ride I never expected for my 10yr old. Not staying here again. The elevator also gave away the stage of renovation. Etched into it was the phrase, "yes. sketch." To be fair, it was clean and the morning staff were excellent.

Parking was dark, common area looked dirty.

I signed up for a pool. The pool was green and apparently offline for a while. Would have booked somewhere else. Breakfast waffle was good as always, sausage and eggs were the worst I have ever had. A disappointment to the brand.

Good enough for a night…bed was comfy and the towels were clean.

Pool was broken. Staff seemed unconcerned. Elevator was very jarring. Outside door wasn’t able to be opened with the key. The room door had the door handle installed upside down so maintainence had to come help us get in the room. Overall lots of fixable problems but the convenience was easy access to airport.

Old property and it shows