Hampton Inn & Suites Austin-Airport

My only concern about the hotel is that both times I stayed there, a handful of homeless people mill around very near the property. It is not the fault of the hotel, but since I have seen it on both stays, I presume these are "regulars" who roam the general area. Besides that, the hotel has been pleasant to stay at.

Let me start by saying that there was nothing wrong with the hotel, my 1 star review comes from my arrival and check in. After being on the road all day and arriving almost at midnight, I was told they had to give one of my rooms away. I was like, what’s the point of making a reservation in advance, just to have the them give away your room to someone else. I had to wait an hour before another room was ready. So basically I had a room for about 3 hours because I had an early flight the next day. UNBELIEVABLE!

Inside was spotless. Workout room was lacking but of most importance was the pool area. The pool was filthy and the area around the pool was filthy with bird poop everywhere. The water level was too high so skimmer was ineffective.

Breakfast was great and so was coffee

I liked that it was close to COTA. The bed and pillows were amazing!! The breakfast spread they had was nice as well, I'm just sad that we didn't get to enjoy the waffles because we had to leave early.

Clean place

Room was not clean

Exceptional

Gf ask

Will go back again!

Breakfast was in a very clean and neat area noise from highway

Breakfast was in a very clean and neat area noise from highway

Very clean.

It was fine

Close to airport for early morning flight. Great room with great air conditioning. Staff was friendly and gave great suggestions for dinner

The room itself was comfortable, complete with full-size shampoo, conditioner, body wash, and lotion, which was a nice touch. There was also a small fridge available, although it was unfortunate that there wasn’t a microwave in the room. However, I did encounter some issues with the restroom. We experienced a slow flush, and during the night, it became problematic when I found myself in need of the facilities. I ended up having to go downstairs to use the lobby restroom since the one in my room was running. Given that it was 1 AM and I had an early flight at 3 AM, I didn’t feel inclined to call for maintenance. To add to the frustration, the lobby restroom had little to no toilet paper and lacked hand towels, which further detracted from the overall experience. While the stay had its positives, these issues, particularly with the restroom facilities, significantly impacted my visit. I hope the management can address these concerns for future guests.

The room was nice and clean and the bed was good. I was surprised to find that there was no trash can in the bathroom and the knob to turn on the shower was very difficult to pull up. I think it might be time for an update of the window coverings as there were a little too short to really block out the very bright parking lot lights. The breakfast was satisfactory but I didn't think the choices were as extensive as other Hamptons I have stayed at. Maybe it was just that it was a Saturday. Overall it was a good convenient stay.

Great stay!

Should have had cleaning service but they didn’t show. Had to get extra towels for the room on Saturday night.

Should have had cleaning service but they didn’t show. Had to get extra towels for the room on Saturday night.

N/A

Check in was smooth BUT the loud hammer drill noise for the ongoing construction was very unpleasant. They did stop by 6pm and didn't start up until 10 am the next day so it didn't affect sleep but it might have been good to have a warning. The King Suite was clean and spacious altho the FAN in the bathroom rattled and was very noisy and the vanity light was not working, The beautiful fresh strawberries at the lovely breakfast buffet made up for some of the negatives!!

Muy cómodo y muy limpio

Room was clean and very quiet!! I didn't hear any noise from other rooms or hallway. Staff at the desk were very helpful--a long delay at the Dallas airport caused me to arrive significantly late--they sent a Lyft (in lieu of the shuttle). I used shuttle on my return to the airport which was great!

We regularly stay at Hampton Inns for a number of reasons. The Inn was being renovated and we would have stayed elsewhere had we known that. We were bothered by construction sounds and plastic sheeting hanging on the walls.

Hotel was clean staff was incredible everything was amazing but the bed. bed was the only downside to the hotel. clean bed just not comfortable. Love the entire hotel other than the bed. The bed was hard as a rock. Everything else was incredible with the stay. The only issue is the bed. pillows amazing shower clean and nice. sheets and blanket were great, but bed was far too hard.

Hotel was clean staff was incredible everything was amazing but the bed. bed was the only downside to the hotel. clean bed just not comfortable. Love the entire hotel other than the bed. The bed was hard as a rock. Everything else was incredible with the stay. The only issue is the bed. pillows amazing shower clean and nice. sheets and blanket were great, but bed was far too hard.

There were ants crawling on us

Staff very helpful and the guy who picked me up with the shuttle was very kind.

Room was clean and well stocked

Room was not clean.

Just a quick stop over before going to the airport. Appreciated the shuttle service.

Good place .. will book again

Clean room, friendly staff

Yes, very clean. Bath faucet continually drips though, can hear in room.

Everything was what you'd expect.

Comfortable room. Very friendly and helpful staff.

All staff was most hospitable! I will definitely stay again & highly recommend others consider it.

Superb

Exceptional

Ok

I was arriving to Austin late and this was one of only a few hotels that offered a late night shuttle and check in. Everything else was how it should be.

The hotel is convenient to the airport, provides a shuttle and parking options for the duration of the trip, and convenient parking. The staff is friendly and helpful. The facility is being updated and is very nice.

Exceptional

They were doing construction at hotel and the noise was terrible plus for august they had the pool closed. There was nothing in my booking that informed me of this.

I did not like that they were renovatining the front area . I would have never stayer there. Horrible service.

I did not like that they were renovatining the front area . I would have never stayer there. Horrible service.

Renovation was ongoing and there are not any facilities around

Hotel being remodeled. Should be closed during renovations. No place to sit for breakfast. Breakfast was below standard for Hampton Inn. Cat roaming around in breakfast area. Needed to call animal control. It was a stray cat. Short pieces of 2x4 lumber in our room. No one in lobby to check people in. Front desk was gone. Construction workers had to go get staff to check us in.

Location near the Airport was good. The hotel was under going a remodel and was not told about it at the time of booking. The front desk was gone when we checked in and out, when checking in a staff member greeted us and asked for my drivers license and a credit card. When I gave it to her she took them out of my sight I assume to finish check in. the staff member should have never taken those items out of my sight they should have reconfigured front desk area to do check in and check out.

Location near the Airport was good. The hotel was under going a remodel and was not told about it at the time of booking. The front desk was gone when we checked in and out, when checking in a staff member greeted us and asked for my drivers license and a credit card. When I gave it to her she took them out of my sight I assume to finish check in. the staff member should have never taken those items out of my sight they should have reconfigured front desk area to do check in and check out.

Our room was newly renovated, beds were comfy, coffee maker,small refrigerator, however no microwave, bathroom was nice size with tub/ shower combo. Water pressure good and shampoo, conditioner and body wash all contained in pump containets affixed to wall. A five minute drive to the airport. A great TexMex restaurant, Starbucks and 7/11 all a two minute walk. Highly Recommend this property!!

Location was great for the airport and nearby Mexican restaurant. Rooms were fairly comfortable although dated. Hotel was being refurbished, so lobby and ground floor was a building site. Breakfast was not as good as my last visit and we had to search for somewhere to sit. Staff were often nowhere to be found at the 24 hour front desk.

The hotel is being remodeled....I was not told this when I made my reservation. For breakfast, you could get it but there was no place to sit and eat except either outside or back in your room. The construction was loud, and the AC in my room was loud... so loud it was hard to sleep. There was a number of homeless people outside and around the parking lot. Could not recommend.

Breakfast not bad....front desk very cordial. The tub didn't drain.....

Breakfast not bad....front desk very cordial. The tub didn't drain.....

We regularly stay at Hampton Inns for a number of reasons. The Inn was being renovated and we would have stayed elsewhere had we known that. We were bothered by construction sounds and plastic sheeting hanging on the walls.

There was considerable construction going on inside the hotel. Very unappealing environment outside of the room. A discount should have applied for that reason. Ice machines were not available on several floors. However, the room was very clean and comfortable. The staff was very helpful. I tried to call the desk, late ( 11p-12p) no answer. I had to go downstairs to communicate with the front desk. She was a very nice and informed person.

One thing didn't like. On the TV a line would appear constantly, Wifi connected Wifi disconnected. Kind of ruined the show.

The lobby was under construction, and floor above my room was also. They should not have put anyone in my room as there was a grinding noise into the early evening both nights.

When we arrived the place was a mess, construction all over the building, dust everywhere, no where to sit, difficult to find the elevator. Receptionist was rude and could care less if we lived or died. The key wouldn’t work on the last room available, After 30 mins of her sending us up the elevator and back with a new key, she finally went to try it for herself. She told us the door needed a new battery which would be changed tomorrow. We were stranded. Since she had already checked me in, I couldn’t use the app for a refund. She refused to help. While I’m trying to get through to Hotels.com for help, she just stood there staring at me, no offer to help, no apology. Took another 30 minutes to work out the refund. Hotels.com provided a refund but no help in getting a room somewhere else. App had gone to the next day since it was after midnight. We were now stranded at 3am without a hotel. Terrible end to our trip, so stressful it made me physically sick. We found a much nicer hotel that was very accommodating and gave us a discount since by the time we got there is we had only a few hours to sleep. I don’t plan to ever return to this hotel and likely will stop using this app after this incident.

The hotel was fine, we were supposed to have 2 double beds and my daughter had to sleep on a pull out couch. The hotel is under construction.

Our AC wouldn't work, and when we told the lady at the counter, she sent someone to look at it. But he tried and couldn't make it work and walked out of the room. My husband went back to the counter after awhile and she said they'd send someone tomorrow and there were no more rooms. Luckily we were up and out of there early the next morning.

It’s a place that meets the needs for people traveling

I did enjoy Starbucks in the same parking lot walking distance in the morning though.

Good Good

Hotel was undergoing renovations during our stay, which was greatly needed due to current out dated conditions. Breakfast was average. Customer service was good.

Super nice young lady. Check me in, but yeah, overall, I came out of there. The next day feeling pretty badly because the mattress was awful

Was very comfortable and clean. Booked last minute due to flight cancellation. Happy they had a shuttle service!

Walking distance to two breakfast restaurants was nice, if you didn’t want the buffet.

However there was a gas station behind it that had a low wall that divided it. There was five men who were high sitting on that wall. They had meth pipes they were passing. It looked like a regular hang out place. I had kids and did not feel comfortable or safe.

Shuttle service was the best part. Very organized and on time.

Older and outdated rooms

Nothing special.

Good

Shuttle was right on time and very convenient.

I called down fairly quickly and the front desk was helpful but the added stress was not needed before trying to make a flight

Everything went very smooth. They even provided us with a sack breakfast since we left at 430AM.

Near airport and convenient next to starbucs

All was good

Excellent shuttle from the airport.

The property was under construction, tile setters making lots of noise cutting tile until 8:30 pm chipping thinset mortar in the morning 1hour and 30 min. Before check out time

Met expectations. Good night’s rest, standard breakfast, and shuttle to the airport. All good.

The room smells bad, and the bed was uncomfortable, also de sheets were like with humidity . I stay two days and no body went to clean the room. To much money for that.

Particularly solid service and breakfast at all Hamptons.

Very helpful and courteous staff.

Nice location. Away from the hustle

Front desk lady was not behaving properly .

Large, comfortable room. Had an iron and ironing board, which I needed. Nice waffles for breakfast

I have to pay extra 25 dollars for what???? Why do you need know about it? I already told you that I apid 157 dollars to you and I still have to pay 25 dollars at hotel??? It is not right! so I am speaking of expedia that are lied and not honest.. At hotel the staff are terrible and attitude!!!

We moved to this hotel because the Home 2 had bed bugs. This hotel was dated. The exercise room had broken equipment and no cleaning supplies. Told the front desk two times. Nothing changed.

Love the location near the Airport, had a super early flight and this hotel fit the bill. Happy with our stay.

N/A

Breakfast is delicious so is the coffee. The free shuttle to the airport is an absolute plus and free parking. The staff is very kind. The lobby is clean. Our room is basic and outdated. Linens are scratchy. AC is not consistent all night. The room door won't open on our last day before we check out. Same issue when we checked in. If we've been given a better room, will plan to stay again.

The property had a good breakfast The property cleanliness needs more attention

The property was clean and well kept but you can tell it is aging

Great location! Shuttle service is efficient. Rooms are comfy and clean

the hotel is ok but the area around there is full of homeless people. It feels very unsafe in the parking lot going from your car to the hotel and vice versa. The hotel is also showing some age.

Do not stay at this property. I woke up with a cockroach on my face that was the 5 inches long! The little black dots are the poop or blood from when I swatted it off my face. Went to the front desk with bug in tow and they said I would have to contact the manager to get a refund. I called the number provided and it went to VM and I couldn't leave a message because the VM was full. That pretty much summed it up. Scary place!

Close to the airport, easy for a quick stay once landing. Staff could be abit more friendly

Perfect location

Excellent

I really like how convenient the hotel.wss to the airport and the breakfast was good.

Clean and smelled very good like vanilla! I didn’t like that we couldnt get towels at night. We gave our girls a bath and didn’t have dry towels for us. When I went down stairs the girl didnt have any full size towels and no idea how to get me any. The only thing she had was hand towels. The only thing she said she would b able to do is let me know if she located some and call my room so I could come get them because at night they were not allowed to leave the front desk area, (Which I completely understand)

Location, pool, room breakfast

Shuttle service to the airport

It was a nice stay ..

Homeless people...but that's Austin

Room was clean. Breakfast was good. Shuttle to airport convenient.

Close to the airport and fairly quiet. The place needs a refresh for what they charge per night. Kinda run down

Needs updating. True lack of USB charging in the room. We only had 1. Front desk staff was very nice and offered to help if we needed anything. Close yo the airport and has a shuttle if needed.

Phone broken, leaky bath tub, closet door broken. 2 bottles of water $13.00….

good

Not waiting to ask after stay was over. Had problem with room being too cold…. Immediate response on how to remedy. Breakfast was great would stay again. Did I forget to mention …free melatonin samples! and the cucumber, lemon and strawberry water! Definitely refreshing!

Very nice place, super convenient for the airport.

Average location amenities could be better

The room had a musty smell. There was also no bar or restaurant. We booked this hotel because they had an airport shuttle but when we arrived at the airport, I called the hotel and was told the shuttle only operated from 4PM tom1AM, so we had to take an Uber! Very disappointing! Then when we got to the hotel, they had lost our reservation! One problem after another!!

Reception was great, but our room was not ready, four hours after listed check-in time.

The only complaint we have is that the floor is very slippery by the bathroom. My husbands balance is not great and he slipped on the floor twice. Thankfully didn’t fall.

The room I had is listed as handicap accessible. I'm not sure exactly what that means. A wheelchair could enter into the room, but the toilet did not have handrails to assist transfer, nor did the tub have handrails to step into it. Also not sure if a bathtub is a handicap accessible item. So just surprised with the lower toilet and no handrails and the bath tub.l , no

electric points in the room were broken and the room, although clean was really showing signs of wear and tair.

Rude front desk staff on Saturday. I will never stay there again

Everything is quite worn out, not clean at all. Very different from my past experiences at other Hamptons.

All above questions are irrelevant to this experience. Because of personal physical limitations, we had to cancel this stay.

Only warm water in the shower with little pressure. Pillows were very uncomfortable. Only one regular coffee available in room with a decaffeinated choice

We arrived in the wee hours of a Saturday morning. We had had to book last minute. It took a few minutes to gain access to the property after hours and the night clerk was helpful in getting our reservation sorted out and getting us into our rooms.

Airport Shuttle, Comfortable mattress, Breakfast

Shuttle driver, Raul, was super helpful and prompt. He even zipped us over to the hotel instead of waiting for some people held up at baggage claim and came back when they were ready. He even made our rez for the shuttle.

Shuttle

Easy and efficient check in, spacious room and good breakfast options for the price.

We enjoyed our stay - everyone was nice and everything was clean - free shuttle to and from airport - great stay

Bad thing was there is mold in the bathroom, mosts prominantly above the shower but a significant amount.

very nice attention

Good basic hotel, needs some upgrades. several items in the hotel were in need of repairs including 2 charging sockets that had USB plus 120AC outlets. Both of them were basically falling apart and unusable for USB and barely useable for AC power. Also the bathroom had only Large bath towels No wash clothes or hand towels. Wall lamps were loose and slightly tilted. Overall needs some work.

We arrived at 2:30 am. We had called ahead 3 times to tell them of our very late arrival & request late check out. Unfortunately when we arrived the doors were locked & no one answered the intercom, knocking or repeated phone calls. Our taxi driver helped us find another hotel. We called in the morning & were told we would not be charged.

nice service

Everything is lovely.

Staff was very friendly and helpful

Expedia advertises a hot tub and they’ve never had one here. Very disappointing!

We routinely stay at this location when in Austin & are usually quite satisfied with our stay. This was the first time we were told there were no wash cloths. And they ran out of the regular coffee packets for the rooms. The staff was pleasant but they can’t do their job effectively without the proper tools.

There was water in the lobby. The front desk clerk gave us free milk for our baby. The beds were comfortable. The rooms were spacious. You really couldn’t ask for anything more in a hotel experience especially at that price point. Would absolutely book again!

It was very clean. Quiet Comfortable and very accessible to the airport.

Booked a room, but when I arrrived they told me there were no rooms available. So I had to find somewhere else to stay. They Charged me for a stay anyway…. Horrible service, thieves, and they over charged other people $900 for “incidental….

I was in town for one night for a concert and the hotel was easy to find, room was comfortable, and my stay although short was very pleasant! Great morning breakfast and helpful staff at check in. Loved the tall ceiling in my room, great hot water and water pressure, clean and cozy.

Convenient shuttle service to and from the airport. Friendly, helpful staff. Consistent continental breakfast every morning.

Easy access to the highway

My reservation was one room 2 double beds and I got one bed king size, the hotel blamed Expedia for overbooking which if is true is not fair for me as customer

Rude front desk staff. Worn and dirty room. Didn’t feel safe.

The hotel was clean, but could use a remodel to feel more modern. Carpets were worn and the wall papers were dirty.

Property is a little worn but very clean and very quiet room, staff was very nice

This property stole our clothes and claimed to not have a single idea about it!

For $180 I got the same type of room you’d expect at motel 6. Ni hair dryer, no little bags for dirty clothes, no microwave and I didn’t even see a coffee maker. It was just a simple room. I should’ve stayed at a cheaper hotel. Only stayed there because it was close to the airport. Don’t stay there, it’s not worth the cost.

Clean comfortable room. Plenty of parking. Overall good stay

They didn’t locate my expedia booking and said so confidently that they cant charge the card on file so I need to give them my card details. Then we figured out that they registered a no show on my original expedia booking and made a new booking to make me pay again. So, we were double charged and we spent more than half of our long weekend vacation to figure out the issue. Even after identifying issue the staff was not kind to refund me immediately. I feel like I was robed and cheated. Additionally, the rooms are soo dirty with sticky carpet, torn curtains and blinds, very dusty sofa, uncleaned coffee maker, etc.

Called receptionist for help with AC. No response to assist.

The staff was very nice and helpful. Although, they need to give clearer directions on how to find the shuttle when you arrive at the airport. I had to call the hotel several times in order to locate the shuttle.

It may seem contrite, but we have never slept on more uncomfortable pillows. As much as we tried to squish them to support our head/neck, we couldn't. So, we didn't have the best night's sleep. However, this is the only complaint. The location is great for an early trip to the airport.

Convenient for a night before an early flight out—gas to top off rental car nearby, Javi’s Best of Tex Mex just across non-bust street for dinner, quick morning breakfast. Clean room, comfortable beds, quiet location (far enough off main road).

I liked everything

It was fine! Hot breakfast was decent…very quiet too.

Room did not smell that good. Work out room is tiny. They do not sell alcohol at the hotel store. Hotel is dated. Staff was very good. An acceptable hotel, but far from being a good hotel.