Hyatt Regency Austin

Service is good

Spectacular lake view from our 16th floor balcony. Breakfast and staff wonderful. Dinner restaurant bar food and staff delightful yet noisy if close to the bar.

This was the perfect place for our get away weekend. Close to anything you wanted to do in downtown Austin.

Nice location and friendly staff . Clean rooms well maintained

Location and the view Pillows and blankets were not comfortable

Bartenders at the Hotel need to be reminded this is a 5 star hotel and guest pay alot of money for rooms. smile and greet guest. say please and thank you.

Rooms were clean and TV was big.

Rooms were clean and TV was big.

Was given the wrong room. Paid more for a better room but didn’t get it. Paid for late check out, but was called and texted anyway, so didn’t get the extra sleep I paid for. Additionally housekeeping was banging on the door as if I had not previously paid for the late check out. Property in general was much too loud. Will NEVER stay here again! Paid for creek view, but could not see creek from our supposedly private porch that I paid extra for and did not get. NEVER AGAIN!!

Hotel was very clean and staff had great customer service. Location was great.

Beautiful river view with balcony. Delicious burger and fries at Ripples and Roots with attentive staff. Need a big appetite for breakfast brunch. Would go back without hesitation.

Lake views were nice. However trying to park our truck in the garage was impossible. We were then asked to park at an adjacent parking spot and we received a big warning tow away ticket. We decided to go back to valet and they refused to valet. So now we have no where to park. We asked the valet manager what other options are there to park. He said to park in first level of valet. But man it was such a pain so don’t bring your big rig here. Construction everywhere and the neighboring buildings arent friendly. If you have a big truck don’t stay here! Otherwise was a decent stay. A little overpriced and overcrowded in my opinion.

Great hotel in an amazing location. Loved the breakfast!

We had lovely time, location is just perfect.

Good

Major construction going on right next to the pool.

The staff in the grocery market were very kind. It’s lackluster. It lacks elegance and sophistication that is associated with the hotels name. The staff was disinterested. The room was basic and it was the same as my stay at the Courtyard Marriott. The HR was $520. The CM was $100. I’d never recommend the Hyatt Regency.

The staff in the grocery market were very kind. It’s lackluster. It lacks elegance and sophistication that is associated with the hotels name. The staff was disinterested. The room was basic and it was the same as my stay at the Courtyard Marriott. The HR was $520. The CM was $100. I’d never recommend the Hyatt Regency.

The iron ruined a new shirt with a black stain. The valet app did not work. The wake up call did not happen

The room was cool & clean The staff was IMPECCABLE From Brook at front Desk to Cris helping with luggage & the Valet guys at check in Friday & luggage help with Lindsey Campbell at check out The restaurant area was clean & the gym was beautiful and clean as well I’d def stay here again !

Exceptional

Great location. Room was clean.

Very clean and smelled great!!

Large array of different foods at the breakfast bar. Wait staff was the very best, even on the busy Easter weekend—especially Tamara.

Horrible check-in experience, the absolute worst. I was told my room had been given away, that they were overbooked, that they'd send me to another hotel away from seeing the bats. I reserved the room a whole year ago and the credit card I reserved with had been stolen. While they texted me about my arrival time they never gave me a chance to update the card.

Location and views Overpriced and slow reception time. Did not like restroom, felt like motel 6.

Overpriced and slow reception time. Did not like restroom, felt like motel 6.

Exceptional

Great hotel

It was very close to the convention I was attending It was noisy

It was very close to the convention I was attending It was noisy

Exceptional

Nice property in good location. Corner king room had a lousy view of construction

Location is awesome for NYE party!

Room is really dated. The view is great.

Room is really dated. The view is great.

Brooke at the front desk was fantastic. We upgraded to a top floor corner room. The renovated hotel looks amazing. The room was clean and modern. Check in and check out were easy and going in and out of the parking garage was simple once you got a barcode from the front desk. Bad: We had lukewarm hot water almost the entire time. Even when we did have hot water, it would only last for five minutes or so before it got lukewarm at best. My wife is a hot shower kind of person and so she was dismayed when we got back to the room every night and she was having to freeze her way through a shower. Also, the shower leaked like crazy. It’s made up of two panes of glass with one of the panes on a track system so you can close it. However, in the middle, where the panes overlap, there’s a 1 1/2 inch gap where no matter how careful you are, water escapes and gets all over the bathroom floor. So, every shower requires a towel being placed on the floor which is then literally sopping wet by the time you’re done. It was expected but parking is pretty expensive. I don’t think anybody’s a fan of paying $55 a day to self park your car in a garage. Hotel seemed to be mostly business travelers. I think if you’re traveling for business and you’re just using your room to sleep and are up and out in the morning it’s just fine. However, we were there in vacation and wanted to sleep in occasionally. Unfortunately, the atrium design seems to be inherently loud by itself. By 8 everyone up.

Brooke at the front desk was fantastic. We upgraded to a top floor corner room. The renovated hotel looks amazing. The room was clean and modern. Check in and check out were easy and going in and out of the parking garage was simple once you got a barcode from the front desk. Bad: We had lukewarm hot water almost the entire time. Even when we did have hot water, it would only last for five minutes or so before it got lukewarm at best. My wife is a hot shower kind of person and so she was dismayed when we got back to the room every night and she was having to freeze her way through a shower. Also, the shower leaked like crazy. It’s made up of two panes of glass with one of the panes on a track system so you can close it. However, in the middle, where the panes overlap, there’s a 1 1/2 inch gap where no matter how careful you are, water escapes and gets all over the bathroom floor. So, every shower requires a towel being placed on the floor which is then literally sopping wet by the time you’re done. It was expected but parking is pretty expensive. I don’t think anybody’s a fan of paying $55 a day to self park your car in a garage. Hotel seemed to be mostly business travelers. I think if you’re traveling for business and you’re just using your room to sleep and are up and out in the morning it’s just fine. However, we were there in vacation and wanted to sleep in occasionally. Unfortunately, the atrium design seems to be inherently loud by itself. By 8 everyone up.

Exceptional

For a conference, they were very prepared. They knew the important things busy people needed, such as "rent a dual monitor" and "Pashminas for the cold conference room". The staff were incredibly friendly.

For a conference, they were very prepared. They knew the important things busy people needed, such as "rent a dual monitor" and "Pashminas for the cold conference room". The staff were incredibly friendly.

Location

Location

The first night was peaceful, but protests took place every night afterward and are scheduled to continue for another 13 days. From approximately 7:00–10:00 p.m., there is significant noise unless your room is on the opposite side of the hotel with no view. I was also disappointed by the extra convenience fees applied when charging items to the room. Paying additional fees simply for the convenience of room charging felt unnecessary. Pro tip: use your credit card throughout the hotel and do not charge purchases to your room. I do want to give a shoutout to Julia (Night AGM), Eli (Guest Relations Manager), Austin (Front Desk), Chriss (Bellman), Leo (front desk) all of the valet staff & housekeeping, and Mikaela (front desk) for their excellent service. There is also a gentleman who works evenings in the coffee shop who was very kind—I regret not catching his name. Federal Agents and government entities stay here frequently, so be aware that there is a higher police presence, additional security checks, and ongoing protests outside the hotel. Given the current situation and overall disruption, the stay was not worth the price.

The first night was peaceful, but protests took place every night afterward and are scheduled to continue for another 13 days. From approximately 7:00–10:00 p.m., there is significant noise unless your room is on the opposite side of the hotel with no view. I was also disappointed by the extra convenience fees applied when charging items to the room. Paying additional fees simply for the convenience of room charging felt unnecessary. Pro tip: use your credit card throughout the hotel and do not charge purchases to your room. I do want to give a shoutout to Julia (Night AGM), Eli (Guest Relations Manager), Austin (Front Desk), Chriss (Bellman), Leo (front desk) all of the valet staff & housekeeping, and Mikaela (front desk) for their excellent service. There is also a gentleman who works evenings in the coffee shop who was very kind—I regret not catching his name. Federal Agents and government entities stay here frequently, so be aware that there is a higher police presence, additional security checks, and ongoing protests outside the hotel. Given the current situation and overall disruption, the stay was not worth the price.

Leo at the front desk was amazing!

Leo at the front desk was amazing!

It was ok

It was ok

Parking is expensive. If would have known it was $50 a night for self parking, I would have stayed somewhere else.

Staff was not at all friendly despite the construction, rain and canceled 4th of July

The Wifi was poor. It constantly froze. This is Hyatt. I expected better.

There was still construction going on

How much it was to park your car overnight an extra $50

Very clean room and bathroom. Excellent location. Very friendly staff. Thoroughly Enjoyed our stay

Very clean room and bathroom. Excellent location. Very friendly staff. Thoroughly Enjoyed our stay

Room and view were excellent! The bathroom was clean. Staff were very friendly.

Room and view were excellent! The bathroom was clean. Staff were very friendly.

Breakfast was great.

Breakfast was great.

Passable

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We enjoyed staying here. We went to the New Year’s Eve fireworks show. The hotel was the perfect place to stay. It was walking distance to the park where the fireworks show was held.

We enjoyed staying here. We went to the New Year’s Eve fireworks show. The hotel was the perfect place to stay. It was walking distance to the park where the fireworks show was held.

Wonderful view. Very comfortable bed. Everything was spotless.

Wonderful view. Very comfortable bed. Everything was spotless.

Spotless hotel. Very attentive and efficient staff.

Spotless hotel. Very attentive and efficient staff.

I got double charged of two rooms, and front desk couldn't fix it.

I got double charged of two rooms, and front desk couldn't fix it.

Everything Nothing

The room and view were beautiful. Nathan and and our chec

The room and view were beautiful. Nathan and and our chec

We always stay here when we visit Austin. Great and convenient location. Love the pool and hot tub and restaurants. We like the renovations. They could have upgraded the bathrooms.

We always stay here when we visit Austin. Great and convenient location. Love the pool and hot tub and restaurants. We like the renovations. They could have upgraded the bathrooms.

Very clean, fantastic view of downtown- had a patio room, still thinking about the food at the restaurant "Ripple and Roots" was so delicious! Enjoyed easy access to boat tour and walking/jogging trails. Check in/out and valet staff were all professional and very pleasant. Would definitely stay here again!

Very clean, fantastic view of downtown- had a patio room, still thinking about the food at the restaurant "Ripple and Roots" was so delicious! Enjoyed easy access to boat tour and walking/jogging trails. Check in/out and valet staff were all professional and very pleasant. Would definitely stay here again!

Room was clean, staff was friendly, great amenities, but breakfast price was way too high.

Room was clean, staff was friendly, great amenities, but breakfast price was way too high.

The room was very clean snd personal very nice.

The room was very clean snd personal very nice.

Loved it!

Loved it!

Beyond expensive for what you got.

Everything was great. Several elevators inspection past due.

Clean rooms, beds were very comfortable and staff was excellent! The bar or first floor restaurant was severely understaffed. One bartender who also served as the waiter. He had his hands full and could have used more help. This was not what I’d expect from a Hyatt Regency.

The front desk is very friendly and makes sure we feel welcome. The bed is so comfortable and I slept well

CHanged rooms twice

Excellent hotel - renovation nearly complete. Highlights - big lobby area and bar; location next to the river paths, downtown and South Congress; views from river facing rooms; incredibly comfortable beds; great convenience store and very helpful/ friendly staff. There’s major construction happening behind the outdoor swimming pool but difficult to avoid in central Austin!

Newly refurbished

pool and hot tub, view from the pool at night!

Literally the view was the only good thing. Even the oce maker was out of service. Had to go to a different floor for ice.

Great room with a nice balcony that overlooks the lake and downtown. Close enough to walk to SoCo and downtown. There is also a kayak SUP rental facility on the walking trail behind the hotel. It was under construction when I stayed so it wouldn’t be fair to point only to that which was my only complaint. The pool however could have been upgraded and it’s possible it will be but such a great location it needs a premium pool space for guests

clean room and friendly staff

Finding hotel was a little tough due to construction in area.

There’s a lot of construction happening (unavoidable) and the walls are rather thin so I could hear almost every conversation outside of my room happening in the lobby or dining area.

Staff was very nice and accommodating!!

Clean room, in walkable distance to nice areas around Austin, kind staff very accommodating

The room was very nice and the beds were very comfortable. The staff was excellent! Always had a smile and eager to assist. We will be back!

The staff were all so friendly and helpful. The room was so clean and comfortable, the entire building was bright and welcoming. Alexa was incredibly warm and accommodating. She made the entire experience so easy and enjoyable. Thank you all!

I really enjoyed my stay , best location with walking distance of everything I needed and for the festival just a short drive away ! Staff was great and very professional

4* price for 3* experience.

Property was at the end of renovation. Still had lots of noise

Construction made it very uncomfortable. No place to get a soft drink or snack, was woke up early this morning because of construction. Bed and pillows were too har especially pillows. When you walk in lobby all we saw was construction to the right and left. We just had to go straight to our room

Property was under construction which we didn’t know booking through Expedia

The TV Noise

Staff was so welcoming and helpful. My room exceeded my expectations, which is very hard to do. Love it!

Love this place , would stay again. Great for visitors who want to see that Bats

wish i knew about the $58 self parking fee before booking.

We love staying at the Hyatt regency but this was the first time it was under construction and lots of noise so disappointing ! Lots of shopping and good restaurants near by can walk into city great location !! Once the construction is done I am sure it will be amazing !!

Even though undergoing renovations, the staff went above and beyond to make sure we were comfortable and well cared for. The renovation was minimally disruptive and there was nothing to detract from our enjoyment of our stay. Huge kudos to all the staff!!

Very inconvenient, I did get an email that was some Contruction in the Hotel, but I am not able to walk long distance. to go to the second floor to check in you have to use the stairs; to go to the pool area, there's only stairs very inconvenient but the price still the same.

Did not comp parking for guests

The whole building was under construction (yes we received an email stating that) but we had no clue the extend of it. The hotel bar was not open, the entrance to sit outside/walk towards the trail was blocked off. The gym was open but you had someone working right outside. We were woken up every morning @7am to loud noises & had no hot water the whole trip. We tried communicating through the text portal on the water situation and no one ever checked in. We ended up going to the hotel across the street for food and drinks the two nights we were there love LINE!

It offers great convenience.

The hotel and staff treated us very well. The location was great too!!!

Great location

When booked didn't know or was disclosed that the hotel was under construction. Drilling and banging all day. Not the family vacation i expected.

I didn’t have hot water for 2 days

Under construction,

Under construction at the time of our stay, so a lot of dust in the air and on surfaces. Extra cleaning would have been nice to see, but other than that, everything else was nice.

We had a reservation for Saturday, 14 June 2025 my wife and I were celebrating our 26th Wedding Anniversary. When we made the reservation we had no idea of the "No Kings Protest" scheduled for that same day. The day we were to head out to Austin we heard reports of violence and chaos erupting around Austin. My wife was apprehensive and did not feel that it was safe to go into that area. The hotel refused to refund our money.

Clean spacious rooms, beautiful pool, well equipped gym. The only downside is the amount per night to park. It has gone up tremendously in the past few years. 55 for self park, 63 for vallet. This is probably the deal breaker for us to return

I am writing to express my deep disappointment and frustration following my recent stay at your property last week. As a guest who expected the level of comfort and professionalism typically associated with the Hyatt brand, my experience was far from acceptable. From the moment I arrived, it was clear that this stay would be subpar. The noise levels were outrageous—not only from disruptive guests at all hours of the night, but also from construction activities that made it virtually impossible to relax or get a decent night’s sleep. There was no prior warning or courtesy notice about ongoing renovations, which is simply inexcusable. In addition, the water pressure in the bathroom was shockingly low, making basic hygiene a frustrating task. Worse still, my room was not cleaned properly. Trash had not been emptied, surfaces were dusty, and it was obvious the space had not been thoroughly maintained. This reflects extremely poor housekeeping standards. Altogether, the conditions made my visit stressful, uncomfortable, and frankly unacceptable. I selected the Hyatt Regency because I trusted your reputation for quality and hospitality, and this experience completely shattered that expectation. I request a prompt explanation for these issues and a formal apology, along with information on how you intend to make this right. A stay like this is not what I paid for, and I believe compensation is warranted. I hope you take this matter seriously, as I will certainly consider other

On shore of lake.

Great property in a great location!

Very clean and spacious hotel. Currently under construction, but not a big deal. It was walking distance to the Palmer center, which is what I wanted. Overall, would stay again

Stay was amazing. They 100% disclosed they had construction going on so I’m not upset about it in any way, just wanted to make it clear they have the check in upstairs and some floors are closed.

The remodel process is very disruptive unfortunately. Had I known how much of the property was impacted, I would have looked elsewhere. Also, parking is not included and is over $50 per day in the adjacent garage.

The hotel was under construction. It should NOT be taking bookings. I only found out after I booked and it was non-refundable.

Everything was good just the whole renovation stuff but I would stay again for sure

Hotel is under renovation so quiet and condition was understandable to be not up to standards. I thought the bed was too hard, my husband was very comfortable in it. Personal preference here. But kudos for keeping everything clean and staff is awesome. Although there are signs for direction it was still somewhat confusing. All will be solved and this hotel will be great once renovations are complete.

This hotel is along the water. You can get on a swan paddle boat or a short walk to downtown. A beautiful well manicured park is nearby to unwind and watch the dogs play. Definitely a great place to stay.

Everything was good except there was construction going on in the hotel. Also they had a loud music due to them hosting a prom and a band booster banquet. Other than that it’s a nice hotel and it’s in a great location.

Bad experience over all, pool was dirty as well. I hated it

Loved being right on the river and close to downtown and Congress

Perfect location and amazing customer service

This property is under construction. However, that was not advertised in the listing on Expedia. All of the reviews indicated that this was a luxury property with an average rating of 8.8. I will not shop with Expedia moving forward as their listings and ratings are not trustworthy.

Under full construction!!!

The hotel was under renovation and getting around was cumbersome and the directions were less than helpful. We had to get up early to catch an early flight, but there was no hot water. After letting it run for 10 minutes, still no hot water. The front desk brushed it off as a result of low occupancy and that I should have let it run longer. They offered to send a maintenance engineer up, but it was early and we would have missed our flight. Besides, what was the engineer tell me what we already knew. This could have been handled so much better and I expected more from the Hyatt chain. I'll stay at one of the other wonderful hotels in Austin next time.

Beautifully located and hotel is gorgeous.

My stay was very amazing and relaxing.

I love that I could walk to the Reggae Festival from the hotel.

Have chosen Hyatt Regency's in the past with the added view of the glass elevators, nice feel Unfortunately during our visit the restaurant was under construction, so the glass was covered up to hide the construction, We choose a room with a balcony, was very happy with the view and size, relaxing stay

It was awesome, centrally located, good food and very nice hotel.

There was Prom celebrations in the reception halls. One would think that the hotel would place the young adults all on the same floor(s) to limit disruption to the other guests, that was not the case - Friday and Saturday night were unacceptable and calls to the front desk went unanswered! 1/2 hour after checkout, I realized I forgot my jacket in the room so I called the hotel 3x but no answer at the front desk so was rerouted to Lost Item automation. I made a report and also sent the hotel a message thru the Expedia app but have not received any reply thru either method. Overall, very poor standards for a Hyatt Regency!

Very disappointing

The hotel is in a great location, has excellent staff, and my room was very clean and up to date. There is construction going on, but it really didn’t impact me outside of the confusing entrance situation. Other than that, it was fantastic. It’s literally right on the running trail that is parallel with the river, so the running options are phenomenal.

Nice staff and clean room

Parking staff was excellent.

Unfortunately, our experience was deeply disappointing. One of the most upsetting moments happened when a man was sitting in the hallway and began shouting hateful, racist remarks toward me, my brother, and my mother,including “Welcome to America, b*tch” and other anti-Asian slurs. This happened right in the hotel hallway, and there were people around who clearly heard it. No one stepped in or addressed it. I don’t expect free things,but I do expect a safe and respectful environment for the price I paid. I also understand renovations are necessary, and I even decided not to cancel my stay despite knowing they were happening because I’m a business owner too and I try to support others. But starting construction noise at 9 AM, especially when we’re on vacation and hoping to sleep in a bit, was incredibly disruptive. It felt like someone was banging directly above our heads. I brought this up to the front desk upon checkout, and the response I received was, “Well, you’re checking out anyway.” That lack of empathy was shocking. I’m writing this not because I want compensation or perks.I just want what I paid for: a peaceful, welcoming, and respectful experience. I hope this feedback helps improve things for future

Being under revovation is one thing, but to have nothing to offer in the way of ammenities and conveniece is not acceptable. The restaurant was substandard at best. Great view, but food seemed to be served from a steam table with all the condensation sogging the bread sandwich was served on. Having every access door locked but a small vestibule that was moulding and unventilated was ridiculous. It was a cold weekend and there was no heating in the lobby.... Just unacceptable!

Upon arrival, there was NO ONE at the valet station (it was about 10 pm on a cold evening). While attempting to park in a second floor valet area, a valet appeared, took care of the car, then brought us a cart as there were no bellmen available at all. Parking for two nights was just under $200 including tips which you must perform electronically prior to being able to retrieve your car. There was absolutely nothing about the service that could warrant prices paid for very few services offered. It was a very disappointing birthday weekend

Great location

Parking at the hotel is expensive and there are no ther parking options nearby. Otherwise, the hotel is very nice and clean. Beautiful views of Lake Travis and downtown.

Parking at the hotel is expensive and there are no ther parking options nearby. Otherwise, the hotel is very nice and clean. Beautiful views of Lake Travis and downtown.

Staff was amazing!

Staff was amazing!

Parking was expensive

Parking was expensive

Amazing property

Amazing property

It is over priced for what you get. The rooms are small with a very cramped entryway, The location is excellent.

It is over priced for what you get. The rooms are small with a very cramped entryway, The location is excellent.

This Hyatt is always updated and modern throughout the years of staying here. Parking is great with the parking garage. The facilities are clean and everything functioned as needed.

This Hyatt is always updated and modern throughout the years of staying here. Parking is great with the parking garage. The facilities are clean and everything functioned as needed.

Loved the welcome drink as well, after a long day and driving it was appreciated. Staff was very friendly.

Loved the welcome drink as well, after a long day and driving it was appreciated. Staff was very friendly.

When booking this room through Expedia I was dooped into thinking the room I was reserving had a balcony. When I arrived at check-in I was extremely dissatisfied to find I was not getting what I “thought” I was getting. Unfortunately I was also unable to upgrade. This room was near the elevator and could hear people come and go and the room got hot through the night. There were other hotels near by that had a balcony and would have chose those if I knew I would be stuck with something I didn’t want.

When booking this room through Expedia I was dooped into thinking the room I was reserving had a balcony. When I arrived at check-in I was extremely dissatisfied to find I was not getting what I “thought” I was getting. Unfortunately I was also unable to upgrade. This room was near the elevator and could hear people come and go and the room got hot through the night. There were other hotels near by that had a balcony and would have chose those if I knew I would be stuck with something I didn’t want.

Service was exceptional

Service was exceptional

I'll start with the more limited pros: -Our balcony and river view were awesome -Staff was friendly (front desk, housekeeping, and bellman) -Easy access to the trail that runs along the river right behind the hotel -Easy access to Congress St. bridge Now the cons: -When we booked their trip it said there was a Starbucks on site. Come to find out, it closed several months ago. -The layout of the hotel with the atrium style meant that the higher floors can hear the happenings of the lower floors and lobby at all hours... not great for when there was a giant conference happening at the hotel and folks partying until the wee hours. -The tap water had a very odd taste to it, that unfortunately can even be tasted when ordering coffee from the on-site market/coffee shop. -Pool was closed for construction... couldn't even access the pool deck. Not ideal for our stay with temps in the low to highs 80s. -Our wifi was super spotty and didn't work almost the entire time we stayed. It definitely would not connect long enough for us to use the Netflix or anything on the tv. -It was pricy! For all the cons, I'd say our stay was definitely not worth the price we paid. We essentially paid a premium for a river view, since we didn't get the Starbucks, a pool, or even working wifi during our trip. While we still enjoyed our trip for the most part, despite the cons related to the hotel stay, I likely would not stay at this hotel again.

I'll start with the more limited pros: -Our balcony and river view were awesome -Staff was friendly (front desk, housekeeping, and bellman) -Easy access to the trail that runs along the river right behind the hotel -Easy access to Congress St. bridge Now the cons: -When we booked their trip it said there was a Starbucks on site. Come to find out, it closed several months ago. -The layout of the hotel with the atrium style meant that the higher floors can hear the happenings of the lower floors and lobby at all hours... not great for when there was a giant conference happening at the hotel and folks partying until the wee hours. -The tap water had a very odd taste to it, that unfortunately can even be tasted when ordering coffee from the on-site market/coffee shop. -Pool was closed for construction... couldn't even access the pool deck. Not ideal for our stay with temps in the low to highs 80s. -Our wifi was super spotty and didn't work almost the entire time we stayed. It definitely would not connect long enough for us to use the Netflix or anything on the tv. -It was pricy! For all the cons, I'd say our stay was definitely not worth the price we paid. We essentially paid a premium for a river view, since we didn't get the Starbucks, a pool, or even working wifi during our trip. While we still enjoyed our trip for the most part, despite the cons related to the hotel stay, I likely would not stay at this hotel again.

Nicest

Nicest

Very clean and awesome view

Very clean and awesome view

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I was able to check in at 10am for only $4 more after arriving on the Vonlane. Perfect location for a traveler taking the vonlane to and from Austin! Rooms were exceptional as well!

I was able to check in at 10am for only $4 more after arriving on the Vonlane. Perfect location for a traveler taking the vonlane to and from Austin! Rooms were exceptional as well!

Wonderful staff. Great view of Lady Bird Lake.

Wonderful staff. Great view of Lady Bird Lake.

Dance Convention was super loud! Valet and front desk were wonderful!

Dance Convention was super loud! Valet and front desk were wonderful!

Great hub for a weekend in Austin!

Great hub for a weekend in Austin!

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but isolated with bad food and unhealthy excessive junk food Was very crowded

but isolated with bad food and unhealthy excessive junk food Was very crowded

When we entered the room, we noticed someone was there before us and didn’t flush the toilet from a large #2 and there was urine on the floor and toilet seat.

When we entered the room, we noticed someone was there before us and didn’t flush the toilet from a large #2 and there was urine on the floor and toilet seat.

Reception was rude

Reception was rude

This is my 3rd stay at this property. It is a great place and we had an excellent room (1501) which overlooked the river and skyline. Only negative is there is not a lot around the property that easy to walk to especially during the freezing temps that we experienced. During the warmer months walking to restaurants and attractions is easier. This hotel is also excellent if you are traveling during the Bat viewing months as the bridges that the bat nest is right next to the hotel and the boat tours are also docked right outside the hotel.

This is my 3rd stay at this property. It is a great place and we had an excellent room (1501) which overlooked the river and skyline. Only negative is there is not a lot around the property that easy to walk to especially during the freezing temps that we experienced. During the warmer months walking to restaurants and attractions is easier. This hotel is also excellent if you are traveling during the Bat viewing months as the bridges that the bat nest is right next to the hotel and the boat tours are also docked right outside the hotel.

The room we got was very humid and it smelled like mold

The room we got was very humid and it smelled like mold

Its location next to the river, and walking distance to downtown and old market, made the hotel my favorite hotel to stay in for the last 8 years. Not to mention the professional staff. The valet and self parking however is expensive in my opinion.

Its location next to the river, and walking distance to downtown and old market, made the hotel my favorite hotel to stay in for the last 8 years. Not to mention the professional staff. The valet and self parking however is expensive in my opinion.

View and comfort was fabulous. Had a corner room with an amazing view on the 10th floor. Only downside, Windows had so much moisture on the inside we had to continually wipe them down.

View and comfort was fabulous. Had a corner room with an amazing view on the 10th floor. Only downside, Windows had so much moisture on the inside we had to continually wipe them down.

Lovely design and features

Lovely design and features

Ok stay, check in could be greatly improved, no info provided regarding amenities or special events. Later in the week we realized that there was a complimentary celebration in the restaurant lobby. Anyway, location was good, hotel parking can be pricey, so do your homework and you can find cheaper parking one block away

Ok stay, check in could be greatly improved, no info provided regarding amenities or special events. Later in the week we realized that there was a complimentary celebration in the restaurant lobby. Anyway, location was good, hotel parking can be pricey, so do your homework and you can find cheaper parking one block away

Love this property in Austin. We come to spend a week or so here every year and the location is perfect. The staff are all so friendly. It’s walkable and safe. It’s generally quiet but they host conventions around the holidays so that brings some noise but nothing unbearable. Still my favorite place to stay. And will definitely be back for the holidays this year.

Love this property in Austin. We come to spend a week or so here every year and the location is perfect. The staff are all so friendly. It’s walkable and safe. It’s generally quiet but they host conventions around the holidays so that brings some noise but nothing unbearable. Still my favorite place to stay. And will definitely be back for the holidays this year.

This hotel is amazing! The rooms are beautiful and comfortable. The staff’s customer service is excellent. I will definitely stay here again.

This hotel is amazing! The rooms are beautiful and comfortable. The staff’s customer service is excellent. I will definitely stay here again.

Walking trails to the park

Walking trails to the park

Such an amazing experience with Mia who accommodated our needs and congratulated us on our recent marriage. Such a pleasant check in experience

Such an amazing experience with Mia who accommodated our needs and congratulated us on our recent marriage. Such a pleasant check in experience

Hotel MGMT needs to remember that they have job because of customers and take care of us when they make a mistake. Sadly, that was not the case during this stay at the Hyatt Regency in Austin. Do better.

Hotel MGMT needs to remember that they have job because of customers and take care of us when they make a mistake. Sadly, that was not the case during this stay at the Hyatt Regency in Austin. Do better.

Good customer experience.

Good customer experience.

Great location and walable area

Great location and walable area

Great

Great

Perfect view to watch NYE fireworks

Perfect view to watch NYE fireworks

All you would expect from this chain.. clean and comfy rooms, safe and secure, .. excellent on communication too!..Ample amenities too!..

All you would expect from this chain.. clean and comfy rooms, safe and secure, .. excellent on communication too!..Ample amenities too!..

Perfectly located within safe, walkable distance to all Austin attractions, this hotel offers convenience and comfort for any traveler.

Perfectly located within safe, walkable distance to all Austin attractions, this hotel offers convenience and comfort for any traveler.

Quiet and comfortable

Quiet and comfortable

Check in easy as can be

Check in easy as can be

NA

NA

Compared to other Hyatt Regency’s Austin is a bit old and tired. Still better than most hotels but old and tired none the less. Service was a let down. We got our own bags from the car and up to our room. We got in late so elected not to bother with room cleaning service next morning but didn’t see anyone the following day either so in the end we had a three night stay without any service in our room. No linen change, no bin emptying, nothing. When our car was blocked in by a bus the staff told us “that’s not their problem “. Location was great, parking charges ridiculous for somewhere where parking is available anywhere. Overall okay but expected more at the price.

Compared to other Hyatt Regency’s Austin is a bit old and tired. Still better than most hotels but old and tired none the less. Service was a let down. We got our own bags from the car and up to our room. We got in late so elected not to bother with room cleaning service next morning but didn’t see anyone the following day either so in the end we had a three night stay without any service in our room. No linen change, no bin emptying, nothing. When our car was blocked in by a bus the staff told us “that’s not their problem “. Location was great, parking charges ridiculous for somewhere where parking is available anywhere. Overall okay but expected more at the price.

Customer service was great

Customer service was great

Didn’t stay. Hotel refused to modify date for any reason!

Didn’t stay. Hotel refused to modify date for any reason!

Parking for self parking was extra high. It should be half that price.

Parking for self parking was extra high. It should be half that price.

We love our room, specially the view from our room.

We love our room, specially the view from our room.

It was everything amazing I will definitely be back

It was everything amazing I will definitely be back

Nice views , close to the river, all the people in the hotel was nice

Nice views , close to the river, all the people in the hotel was nice

Everything

Everything

Valet parking extremely high

Valet parking extremely high

Very noisy unable to sleep in this location and I was on the 14th floor. They had some kind of event going on with people screaming all night long. Then first thing in the am I was woken up by a protest drum beat for hours. If you like sleeping don’t stay here.

Very noisy unable to sleep in this location and I was on the 14th floor. They had some kind of event going on with people screaming all night long. Then first thing in the am I was woken up by a protest drum beat for hours. If you like sleeping don’t stay here.

no room service

no room service

Beautiful hotel! We had a great stay

Beautiful hotel! We had a great stay

Loved Loved loved being on the high floor overlooking the river.

Loved Loved loved being on the high floor overlooking the river.

I booked a room with double beds and a balcony facing downtown for my daughter's 19th birthday. She and her friend loved it so much, the pool and hot tub overlooks downtown, and they had several other amenities. I was pleased when I walked into the room and they had chocolate covered strawberries with a little 'happy birthday' card for my daughter. I had asked for that in the notes section when I booked through hotels.com but failed to call ahead of time to see if they could accommodate that, but they saw my note and did it. I feel like the staff went above and beyond what other hotels do. I look forward to booking more staycations here.

I booked a room with double beds and a balcony facing downtown for my daughter's 19th birthday. She and her friend loved it so much, the pool and hot tub overlooks downtown, and they had several other amenities. I was pleased when I walked into the room and they had chocolate covered strawberries with a little 'happy birthday' card for my daughter. I had asked for that in the notes section when I booked through hotels.com but failed to call ahead of time to see if they could accommodate that, but they saw my note and did it. I feel like the staff went above and beyond what other hotels do. I look forward to booking more staycations here.

Have been coming here for decades. Service was exceptional this time and they accommodated me and my family so easily as I have a broke foot and needed to be close to elevator.

Have been coming here for decades. Service was exceptional this time and they accommodated me and my family so easily as I have a broke foot and needed to be close to elevator.

Loved the hotel and the River view side, but valet parking was $69 per night (self park said to be $14 less). Likely will not go back solely due to the valet parking cost.

Loved the hotel and the River view side, but valet parking was $69 per night (self park said to be $14 less). Likely will not go back solely due to the valet parking cost.

I love the property and have stayed there many, many times over the past 20+ years. Staff is great, location amazing, cleanliness is wonderful and there's new carpet and some design improvements but the property (design/ architecture) is getting old. Not sure how to correct it but this is maybe the best location in Austin.

I love the property and have stayed there many, many times over the past 20+ years. Staff is great, location amazing, cleanliness is wonderful and there's new carpet and some design improvements but the property (design/ architecture) is getting old. Not sure how to correct it but this is maybe the best location in Austin.

We typically stay here twice every year. It’s like an oasis. Exceptional service by the parking staff Jay and Chriss and the bar staff. Housekeeping and laundry service is fantastic. Front desk check-in this time not as welcoming and informative as usual but once we were at our room we experienced the same high quality as we have come to expect from this hotel.

We typically stay here twice every year. It’s like an oasis. Exceptional service by the parking staff Jay and Chriss and the bar staff. Housekeeping and laundry service is fantastic. Front desk check-in this time not as welcoming and informative as usual but once we were at our room we experienced the same high quality as we have come to expect from this hotel.

Felt parking fee was too high.

Felt parking fee was too high.

OK

OK

We enjoyed our time at Hyatt, we loved that we were so close to the lady bird lake, and downtown. The view from our room were so beautiful .

We enjoyed our time at Hyatt, we loved that we were so close to the lady bird lake, and downtown. The view from our room were so beautiful .

We love the rooms with patio

We love the rooms with patio

Would definitely recommend.

Would definitely recommend.

Very nice location rover front looking to the city, few step to walking trail, good restaurant on premise, love it.

Very nice location rover front looking to the city, few step to walking trail, good restaurant on premise, love it.

Amazing views

Amazing views

Fantastic place to stay in Austin Texas. Great location and walking distance to everything. Highly recommended.

Fantastic place to stay in Austin Texas. Great location and walking distance to everything. Highly recommended.

Everyone was so kind and helpful. And the sugar pearl waffles are amazing. Eat the breakfast buffet there. It's worth the money.

I would like at least one soft pillow per bed. Pillows were large and firm. Also walls were thin - there was a young child crying quite a bit in the adjacent room. Perhaps try not to put very young children in rooms with connecting doors.

Great stay. Great views. Excellent customer service.

When I actually arrived an hour later they said my room is not available and they will take me to another hotel and they’ll pay for it. The other hotel was on the highway and poor condition. Not sure how things like this can still happen.

Great river and skyline view

Great location

Nice big hotel on the river and it is an easy walk across either bridge into downtown Austin. Rooms are big, comfortable and quiet. Good TV. Nice coffee shop (a bit expensive) and the bar does what the bar should do. I didn't need much from the staff but they seemed efficient and friendly. The place was really well run. Would benefit from having more information about Austin available to those from out of town / state.

The jacuzzi was fantastic and view was spectacular 👌 😍

Really good

Excellent service and laid back hotel on the water. Walkable to downtown but chill spot to relax. Definitely recommend

Very clean hotel and not far from Congress and all the shopping. Very quiet.

Excellent view

Paper thin walls where you could here a baby cry and people talking. Very noisy place to stay and I would never recommend this hotel.

The Hyatt Regency Austin was a very nice hotel. The staff was very friendly, parking and check-in were super easy, the room was spacious and very clean, and the hotel offered many amenities. Would definitely stay again.

Great hotel highly recommended

We had a great stay - two rooms - service exceptional clean and great comfy beds - great food inside the hotel as well - always stay here for ACL

Great hotel. Location was safe and walkable to downtown, South Congress and was right on the walking trail. The gym was very clean and snacks, water and cold towels were provided. The pool area was clean with plenty of towels. Really enjoyed the river view room with balcony.

Our stay at the Hyatt was very last minute but the welcome staff made it easy and stress free. They were able to accommodate our early check in and late check out with no questions asked. If we are ever back in Austin we will be staying at the Hyatt.

Hreat

View of water was great

Great views of downtown

Very good staff and hospitality.

The staff was kind and attentive!

Great location, clean, and friendly and helpful staff!

Stay was nice. Parking is always extra.

Everything was perfect except the parking situation, expensive and maybe would be better if they validated parking for guest. Other than that it was an amazing experience!

Parking is a little expensive, but other than that, we had a great experience.

Everything was great considering the age of the hotel. Parking was expensive.

Great overall experience

It was awesomeness all in general. Loved this hotel 🏨 a lot

good for business

Beautiful hotel right on the river. Will definitely stay there again. Highly recommend!!

The balcony was not private like i saw online and the bugs were so bad that I couldnt enjoy it. The view was pretty but was not able to enjoy the balcony at all. Also on the 3rd floor (rooms with the balcony) Its noisy. The bar area gets loud even on weekdays and at 11pm could still hear them. Same thing with the boats outside. They played loud music and could hearvit in the room. The floors definitely need a deep cleaning. Staff was great.