Extended Stay America Suites Austin Downtown Town Lake

Staff was friendly

The only good thing about this hotel was the staff

Nice stay

The bed wasn't very comfortable and the pillows were very thin it didn't feel like i was laying on a pillow

Exceptional

The hotel reminds of a run down apartment complex in every corner there’s no smoking signs but as you walk past the halls it’s smells like smoke when i got to my room that too smelled like smoke windows were dirty people in mostly every room were very loud liquor bottles outside the doors for the price i don’t recommend should be in the $70 range besides all that staff was friendly &’ very helpful

The property could benefit from some cosmetic updates, particularly the paint and the elevators, which are showing their age. However, for a short stay, it met our needs well. One thing future guests should be aware of is that, despite being a non-smoking property, there was a noticeable cigarette smell in some areas. Overall, we had a pleasant experience and found it to be a good option for a one-night stay.

AC unit was noisy so had to turn it off to sleep

Very good

There was sufficient parking. There are spaces which the hotel oversees. There is also parking for pay using a different service.

The room was as expected. Beds were comfy.

It was no more than 8-10 min from lady bird lake. I was also able to walk to South Congress with no hassle at all My keycard kept giving me issue but besides that nothing else

Needed some update amenities and breakfast or some type of refreshments offered either a front desk or buy.

Location , large room, breakfast but how do you eat oatmeal without a microwave? Oatmeal packets for breakfast but no microwave

Name is Chris- this was booked by my boss for a 1 day work trip. Honest review: There was staff there to greet me. She was polite, but curt. My flight landed late, so it was close to a 10pm check in, yet she was very "put off" that I was interrupting her scrolling on her phone. Let's just say, I did not feel very "welcomed" and as a brand new guest to your hotel, that would be THE MOST important message to convey. Also, why are your desk people not engaging? ie; Where are you here from and HOW DID YOU HEAR ABOUT US? - now you can track your ad spend AND build a better client experience overall. Hotel is dated, but clean, which I appreciate. I only had TWO experiences w/front desk: ck in, which I mentioned above. and check out. Wow... That was something. At 9am, the breakfast room was out of coffee, and girl behind the desk really did NOT want to make more, AND SAID SO, but begrudgingly did make 1/2 pot. Coffee in hand, I completed my packing and returned to front desk for a 9:30am check out. The woman at the desk is having a meltdown and anyone within a 20 ft radius will come to understand her computers are not working properly, she cannot do cleaning assignments and she's going to have to do it manually. We also came to know it was her day off and she only came in to help out and boy she was regretting it. I was "stuck" in the lobby for the next 15 mins waiting for my ride and was forced to listen to her exchange with her manager -on speakerphone- about how the system was not working and ..... drama, drama, drama.

Most building doors were very old and in need to replacement; manual front entrance doors were difficult to open; my room (and entire hotel) had a funny smell; my key card slot seemed dysfunctional and it was difficult to enter my room; bathtub was janky with chipped porcelain on tub floor; TV was dysfunctional, everything was tinted blue. My bed was comfortable and I slept well and did not hear any neighbors but I will never stay at an Extended Stay again.

Room was okay, kitchen was straight out of 1987. AC was strong but so was the weird smell in the lobby and hallway. Water pressure was nonexistent, felt like someone was spitting lukewarm water at me. No maid service, had to bring my dirty towels downstairs and wait for their mediocre staff to get me new ones. Took 24 mins. Close to the Harper so that was key but this place needs to be pressure washed with professionalism and care.

Very good , everything is fine

The location was easy to get to The cleanliness of the room’s carpet (it was not vacuumed) and chairs (they had a sticky food/liquid on them). In the breakfast, they had instant oats but no plates, so I had to use a coffee cup to eat.

Very good

Front desk Latina girl is unpleasant and unwelcoming. Also it smelled weird upon walking in like it smelled like dirty dog or a stinky pet store. Stayed in room 213 it smelled like burned wiring or some weird smelled that was irritating. There’s no daily housekeeping service when I asked the front desk. The phone in the room is for decor bc that doesn’t work either. The restroom tile is coming off like it’s peeling off. The bathtub faucet was sooo hard to turn on and figure out which way was cold or hot and the tub was dirty. I swear the pics online makes this place look alright but it’s a trashy motel. My ankles has bug bites and idk if it’s from the bed or the room floor . Also the carpet is so dirty my feet were so dark from walking barefoot in the room. I know I shouldn’t have done that in the first place. My sheets had hairs in it. It’s a great location but that’s all that this place has going for them . Aside from that the property is run down and needs a serious remodel and upgrade. Dont stay here even if it’s cheap. It’s cheap for a reason. Youll hate it as much as I did.

Location Old and needs updating - no amenities in the room, have to call to front and request all stuff. Cups, coffee, etc

Location Old and needs updating - no amenities in the room, have to call to front and request all stuff. Cups, coffee, etc

Nothing at all like pictures online when I booked. It was so old and grotty. The entrance is not welcoming and looked like a fire exit. The bedroom smelt terrible. There was water damage to doors and paint peeling off. The fridge all dented. Just felt dirty and I didn’t want to be there. Staff in reception were polite enough but I wasn’t asked how my stay was because I think they must know the answer. The only good thing was maybe the location but wasn’t worth it.

Dirt filled windows Food on stove Bed filthy Chairs not wiped down Nothing dusted Floor not cleaned

The rooms are clean, just no exhaust fan in the bathroom...walking distance to restaurant and store

Parking was easy and there was plenty of it. The room was very clean and comfortable. The staff were very polite and helpful.

Rooms need updating and they felt damp. The bathroom counter and shower both were stained and chipped. The smell from the clammy air was off putting. The breakfast was laughable, there are definitely more options for grab and go style breakfast that would easily make this amenity and actual amenity.

Friendly staff & location was amazing Rooms need updating and they felt damp. The bathroom counter and shower both were stained and chipped. The smell from the clammy air was off putting. The breakfast was laughable, there are definitely more options for grab and go style breakfast that would easily make this amenity and actual amenity.

Passable

Good for the price. Clean. Comfy. Full kitchen. Easy parking. Close to all the prime locations. Walkable too.

Overall, good experience good price good room I would go again and I would recommend

Superb

Good value and location Towels were dirty

Good value and location Towels were dirty

Fair Not much

Fair Not much

Passable

Friendly staff, clean room, comfortable bed made my time feel worthwhile. Location wasn’t too far to walk to parks, water attractions, gyms, food and downtown.

Let talk about the staff . Everyone was amazing except for the young girl that checked us in we showed up at 2:55 we asked her if we can start checking in she said not till 3:00 when 3:00 o’clock comes up there is like 4 people waiting to check in because she told them the same thing . We watch her walking off , getting on the elevator at 3:00 to check if the rooms are ready . We were like why didn’t she check before 3:00 ? Let’s just say her customers service sucks . The other colored lady’s that were there were amazing very helpful .

The smell

The location, free parking, and convenience The smell

Thanks for the comfortable stay.

Clean room comfortable bed and cold AC

Building and inside are not maintained well. The elevator is smelly.

Friendly staff, helpful , convenient.

Good location Dated rooms and facilities

Dated rooms and facilities

Good

Location The bed was the worst mattress I'd ever slept on. And the cabinets were falling apart, and other people's soap was still stuck to the soap holder in the shower. And the tub did not drain.

Location The bed was the worst mattress I'd ever slept on. And the cabinets were falling apart, and other people's soap was still stuck to the soap holder in the shower. And the tub did not drain.

Exceptional

Superb

The location was close to downtown and it’s surrounded by gorgeous mature trees. We checked in after regular hours and had to be buzzed into the facilities. Once inside, you can tell the property is older and has been painted several times. Our room was clean but the carpet throughout needed to be shampooed.

The location was close to downtown and it’s surrounded by gorgeous mature trees. We checked in after regular hours and had to be buzzed into the facilities. Once inside, you can tell the property is older and has been painted several times. Our room was clean but the carpet throughout needed to be shampooed.

Honestly, the STRONG smell of smoke is what prompted this review. It smelled just horribly strong.

Parking was easy. Great room for the price.

Older building with some wear and tear, but suitable for a night or 2. My room was spacious and clean. Staff was helpful and friendly. Good price too

Very good

This room was not clean .. lots of dead bugs and several roaches !! Very gross ! Room smelled like burned food .. hallways smelled like old burned food .. strong bad odor ..

Friendly staff and loved the room

Exceptional

It just smelled old

Exceptional

It just smelled old

The property is very run down and dirty. Staff was not helpful nor friendly.

Room smelled like cigarettes. No water pressure in the shower. Staff was great.

Clean, spacious room, quiet area.

The room was big, and the bed was comfortable. The location is perfect for attending events downtown; it is very easy to walk to places. It has a good cost-benefit. The whole hotel seemed a little dirty (not the bed linens and towels - they were very clean - but the carpet, kitchen, and especially the common areas of the hotel). A lot of the common areas actually smelled funny. The price is good for what it gives, but I guess next time I go to Austin, I'll try to stretch my budget a little for a better place.

The room was big, and the bed was comfortable. The location is perfect for attending events downtown; it is very easy to walk to places. It has a good cost-benefit. The whole hotel seemed a little dirty (not the bed linens and towels - they were very clean - but the carpet, kitchen, and especially the common areas of the hotel). A lot of the common areas actually smelled funny. The price is good for what it gives, but I guess next time I go to Austin, I'll try to stretch my budget a little for a better place.

If you tried to park late there’s no parking only in the back of the hotel and there’s people inside their cars hanging out I was scared to get out of my car. I had to travel to Austin for a concert never again

It was last minute but we were absolutely satisfied with our stay. The only two negatives were there was no ice machine and they ran out of pillows. But besides those two things. The price, convenience and safe parking was awesome. Definitely will be staying again.

The kitchen was clean and ready to use! The fridge was dirty. The bathtub was really gross i didn’t even use the shower because I didn’t want to. There were crumbs and a few stains in the carpet. The office chair had stains on it. Staff was helpful. Parking was good. The bed was really clean I can really appreciate that but everything else was kinda dirty.

The staff stated that a portion of my total payment would be refunded which I have yet to see after almost a month. I will never be returning to this hotel again. Side note the whole property is relatively dirty.

Parking was great. Hotel is within walking distance of many downtown sites.

Smells horrible

The hotel needs some maintenance, particularly the bathroom plumbing

Breakfast, none. Toilet vent would keep mold from growing..

Location Breakfast, none. Toilet vent would keep mold from growing..

There should be two people at front desk during peak check in times. No silverware or cookware. An FYI to guests. No do not disturb sign to hang on door. Great location for down town for a solo trip or for college kids. No frills, bells or whistles here. Bed was clean and comfortable.

It was very basic. No hot food.

just what we needed

It was very basic. No hot food.

just what we needed

Location is great and the price is great as well. I would say as I enter the front office got hit by a musty smell like urine. As I walk to my room the smell got worse. I think the carpet could have been cleaner. The room was clean but the bed sheets could be updated. Oh and do not use the vending machines they do not work but the night mgr failed to put up a sign.

Distance to the Cap 10k packet pick up, start line, and finish line!! There isn’t really any breakfast. It’s a grab and go, which is actually good for the purposes we were there for. But who doesn’t want bacon!

It was clean. Tired and smelled of smoke.

It was legitness

We did not like that they only offer the "grab & go" breakfast option. Which was completely gone by 8:45AM usually every morning. So we would inform the front desk of this, and told that they would put some more stuff out there, but then they never ended up coming back to restock it. So we stopped even going in the morning. We started ordering our own breakfast through Uber Eats instead.

The rooms were average The smell within the hallways and rooms drew us off.

It is just a few minutes walk from downtown Austin and includes free parking, which would cost $50 a night at downtown hotels charging twice the rate as this hotel.

Close to Austin

The room was dirty like food stains all in the kitchen, Water pressure was horrid. The bed was horrid. The worst sleep i ever had. Felt dark, gross, If it wasn't for the business trip i was on i would have left.

How close it was to the Palmer event center Smells bad, hard mattress, hard thin towels, dirty, smelly, rude staff, thin rough sheets, dimly lit bathroom, awful water pressure.

Easy parking and great location. Room was very clean and comfortable.

My room was a bit ragged ... The shower tile paint was peeling, the countertops were worn out, and basically, all the furnishings were old. But I don't really care about that stuff. The room was clean, the service was great, and I would totally come back.

Location was great Facilities was outdated, smelled like mold, some staff at the reception was terrible (not all, but one in particular)

Location was excellent free parking room size Had to ask for things to be brought to use the kitchen

Property was in a good location, easy to get to and leave. Staff was nice at check in and check out. We didn't need much but a place to sleep. Plenty of towels in the bathroom for 2 adults. This was our second time staying and will not be our last.

First room smelled like raw fish. I asked to change. The second room had a large gap between the door and the doorjamb, making it very easy to break into to. I had to take my belongings with me when I left the room. A tiny muffin and coffee for breakfast. For $150 a night I would expect a tad bit more. Staff was nice.

Didn't like the black hair in my tub and bathroom. Didn't like not having to ask for a coffee pot and didn't know i also had to ask for the condiments, stir stick, napkin to go with it. Noisy with a dog barking quite a bit.

Location was very walkable to many sxsw venues and other sites/restaurants/pubs. They provided one night refund when I checked out early. Did not come close to matching the promo photos for rooms, breakfast or lobby. Very run down, stained sinks, carpets, not a single utensil or plate or coffee maker - first come first served for limited supply you could request from front desk. Free Breakfast was a packaged muffin or granola bar and coffee - no juice yogurt fruit etc., staff were consistently unhelpful and unfriendly.

Breakfast was definitely a "grab & go" and limited stock. No fruit or yogurt available. Coffee was lukewarm close to the end.

great location with free parking

The hotel is dated.

A couple of blocks from S. Congress.

Great location for the price!

Great location for the price!

Room was ok, staff was super friendly on the first day. Second day not so much.

Room was ok, staff was super friendly on the first day. Second day not so much.

The hall way bad smell and the room. I had to go buy air freshener spray . The bed was 100% uncomfortable. It was like sleeping on plywood

The hall way bad smell and the room. I had to go buy air freshener spray . The bed was 100% uncomfortable. It was like sleeping on plywood

Everything!

Everything!

Awesome stay

Awesome stay

Having stayed here before the room was as expected and most of the staff was courteous.

Having stayed here before the room was as expected and most of the staff was courteous.

Cheap clean good location

Cheap clean good location

Room could have been cleaner

Room could have been cleaner

Room was nice and clean but no water no ice customer service was rude

Room was nice and clean but no water no ice customer service was rude

Reservation was canceled by hotel because she didn’t arrive until 1 am in morning. This reservation was prepaid via the Expedia website. Unable to get a hold of a live agent at Expedia for help. Chat agent sucks.

Reservation was canceled by hotel because she didn’t arrive until 1 am in morning. This reservation was prepaid via the Expedia website. Unable to get a hold of a live agent at Expedia for help. Chat agent sucks.

The room was large, airy, sunlit and the kitchenette was a nice surprise. The price we paid was just right -- thank you Expedia!!

The room was large, airy, sunlit and the kitchenette was a nice surprise. The price we paid was just right -- thank you Expedia!!

Courteous staff. Room was adequate and clean. Great location for performances and events in Downtown Austin. Will stay here again.

Courteous staff. Room was adequate and clean. Great location for performances and events in Downtown Austin. Will stay here again.

Staff was courteous, the hotel was dated and run down. The bathtub was stopped up. But the location was great

Staff was courteous, the hotel was dated and run down. The bathtub was stopped up. But the location was great

Lights went out in the hall and bathroom and there was no maintenance staff around to fix it. There was black mold on the shower curtain and stains on the bathroom floor. No one was ever at the front desk so you have to wait 5-10 to get help. This was a terrible experience!

Lights went out in the hall and bathroom and there was no maintenance staff around to fix it. There was black mold on the shower curtain and stains on the bathroom floor. No one was ever at the front desk so you have to wait 5-10 to get help. This was a terrible experience!

This is an okay hotel if you want to stay in the Downtown area for cheap compared to other downtown hotels. The room seemed clean but the halways smelled really bad and there is always stains on the hallway floors. Its gets pretty noisy outside with people arguing. The people room next to us were playing super loud music, screaming, dancing making a bunch of noise and I called the front desk numerous times with no answer. Security never came and this went on to 6AM. The following morning the front desk lady offered to give us a 10% discount for the inconvenience which was nice. It was an okay hotel.

This is an okay hotel if you want to stay in the Downtown area for cheap compared to other downtown hotels. The room seemed clean but the halways smelled really bad and there is always stains on the hallway floors. Its gets pretty noisy outside with people arguing. The people room next to us were playing super loud music, screaming, dancing making a bunch of noise and I called the front desk numerous times with no answer. Security never came and this went on to 6AM. The following morning the front desk lady offered to give us a 10% discount for the inconvenience which was nice. It was an okay hotel.

Enjoyed my 1 night stay in Austin at this hotel! Staff was Courteous, Room was affordable and clean, Could use a bit of renovating here and there. But nothing major. Good location also.

Enjoyed my 1 night stay in Austin at this hotel! Staff was Courteous, Room was affordable and clean, Could use a bit of renovating here and there. But nothing major. Good location also.

The checkin process was super slow, other tha t that it was ok

The checkin process was super slow, other tha t that it was ok

Check in was a nightmare.

Check in was a nightmare.

No accommodations for the customers. You basically have to bring everything for yourself, soap, etc.

No accommodations for the customers. You basically have to bring everything for yourself, soap, etc.

Building is really outdated and unappealing.

Building is really outdated and unappealing.

Good location

Good location

Very central

Very central

Door didn’t even lock and was dirty.

Door didn’t even lock and was dirty.

Easy checkin and out. Complementary breakfast is cereal bars and coffee. Noisy hallways from 11p -3a makes it challenging to sleep.

Easy checkin and out. Complementary breakfast is cereal bars and coffee. Noisy hallways from 11p -3a makes it challenging to sleep.

The room was just ok. The door does not close securely, the desk was so wobbly we were afraid someone may get hurt, room smelled like the carpet had been there since the 1990s when people could smoke in the rooms and the tub obviously has seen better days. And for a kitchenette you’d expect a coffee maker in the room.

The room was just ok. The door does not close securely, the desk was so wobbly we were afraid someone may get hurt, room smelled like the carpet had been there since the 1990s when people could smoke in the rooms and the tub obviously has seen better days. And for a kitchenette you’d expect a coffee maker in the room.

Good value

Good value

There were a couple Zombies in the parking lot.

There were a couple Zombies in the parking lot.

Hotel was old. Dirty and not in a good location.

Hotel was old. Dirty and not in a good location.

Staff was very friendly and helpful. Parking free and easy. Room clean. Good price for a decent room.

Staff was very friendly and helpful. Parking free and easy. Room clean. Good price for a decent room.

Bed and pillows were comfortable and no noise disturbances at all. Later found out the Ferrari crew were staying a few hundred yards away so gives you an indication of how quiet and respectable the area was. There were two burger bars located immediately opposite if that’s your thing. Walking distance to the Bat Bridge and the other side of the river. Breakfast was limited to a muffin/snackbar/instant porridge and coffee. Not a complaint and found it more convenient as a grab and go on our way out. Staff were friendly and polite. Served my requirements and budget and would definitely stay here again.

Bed and pillows were comfortable and no noise disturbances at all. Later found out the Ferrari crew were staying a few hundred yards away so gives you an indication of how quiet and respectable the area was. There were two burger bars located immediately opposite if that’s your thing. Walking distance to the Bat Bridge and the other side of the river. Breakfast was limited to a muffin/snackbar/instant porridge and coffee. Not a complaint and found it more convenient as a grab and go on our way out. Staff were friendly and polite. Served my requirements and budget and would definitely stay here again.

Loxation was about the only good thing about this hotel. No housekeeping, no breakfast, no hair dryer, room smelled.of smome.the whome 5 days i stayed. Only gave it two stars due to location. Will never stay again.

Loxation was about the only good thing about this hotel. No housekeeping, no breakfast, no hair dryer, room smelled.of smome.the whome 5 days i stayed. Only gave it two stars due to location. Will never stay again.

Everything was great but the only thing was there was really no breakfast besides coffee and snacks. Many hotels in Austin offer a full breakfast.

Everything was great but the only thing was there was really no breakfast besides coffee and snacks. Many hotels in Austin offer a full breakfast.

It was a nice comfortable stay

It was a nice comfortable stay

Perfect location

Perfect location

Na

Na

Good

Good

Nasty room, smelt horrible, staff was not friendly

Nasty room, smelt horrible, staff was not friendly

Luz, the front desk clerk who helped us out during our stay deserves a raise. She has excellent customer service skills, and went out of her way to help! Would come back to this property, if I knew she was working!

Luz, the front desk clerk who helped us out during our stay deserves a raise. She has excellent customer service skills, and went out of her way to help! Would come back to this property, if I knew she was working!

It was a bit musty, but the staff was very nice & The room itself was clean Good if all you want to do is sleep

It was a bit musty, but the staff was very nice & The room itself was clean Good if all you want to do is sleep

I really loved the location of this hotel, it's super easy to walk to the bridge or walk to South congress.the room was ginormous. The room smelled like wet dog but if you got past that it was worth it. I would stay here again, the price makes sense.

I really loved the location of this hotel, it's super easy to walk to the bridge or walk to South congress.the room was ginormous. The room smelled like wet dog but if you got past that it was worth it. I would stay here again, the price makes sense.

Convenient to the Congress Bat bridge and downtown. Also, easy to find as we entered Austin.

Convenient to the Congress Bat bridge and downtown. Also, easy to find as we entered Austin.

You get what you pay for

You get what you pay for

They’re great to stay at place!

They’re great to stay at place!

The location was great and the staff was awesome. The bed was comfy. The kitchen was clean. On the flip side, it smelled horribly of smoke in the room and hallways. The bathroom was not properly cleaned (mold in areas that had not been wiped down for what seems like a while). There were no utensils or plates in the room as these had to be specifically requested. Same for a coffee maker. Overall my main issue was the smell of smoke and the general dingy-ness. The location was great and the staff was really nice and helpful.

The location was great and the staff was awesome. The bed was comfy. The kitchen was clean. On the flip side, it smelled horribly of smoke in the room and hallways. The bathroom was not properly cleaned (mold in areas that had not been wiped down for what seems like a while). There were no utensils or plates in the room as these had to be specifically requested. Same for a coffee maker. Overall my main issue was the smell of smoke and the general dingy-ness. The location was great and the staff was really nice and helpful.

Very clean property great staff. Highly recommend. Would stay there again.

Very clean property great staff. Highly recommend. Would stay there again.

Location was great to all the good spots in Austin.

Location was great to all the good spots in Austin.

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The property is dated and there are some opportunities though the bed is good, the room is large and well maintained, and the location is close to downtown. I like it!

The property is dated and there are some opportunities though the bed is good, the room is large and well maintained, and the location is close to downtown. I like it!

I like how it wasn't right on the main road but off of it. Many things were within easy walking distance.

I like how it wasn't right on the main road but off of it. Many things were within easy walking distance.

This hotel was very conveniently located to an event at Zilker Park that we were headed to

This hotel was very conveniently located to an event at Zilker Park that we were headed to

The room looked clean at first glance, but unfortunately, it wasn’t up to standard. The bed sheets had hair from previous guests, which was very unpleasant. There was also a bad smell in the room that didn’t go away during my stay. On top of that, the sheets were rough and uncomfortable, which made it hard to sleep well. I was expecting better hygiene and comfort for the price.

The room looked clean at first glance, but unfortunately, it wasn’t up to standard. The bed sheets had hair from previous guests, which was very unpleasant. There was also a bad smell in the room that didn’t go away during my stay. On top of that, the sheets were rough and uncomfortable, which made it hard to sleep well. I was expecting better hygiene and comfort for the price.

Property is dirty. Inside of elevator was nasty. All of the carpet was dirty and needed vacuum. The smell of marijana is everywhere in the hotel. There was never anybody at the front desk. They say they offer breakfast from 6:30-9 but it was watered down coffee only and stale breakfast bars.

Property is dirty. Inside of elevator was nasty. All of the carpet was dirty and needed vacuum. The smell of marijana is everywhere in the hotel. There was never anybody at the front desk. They say they offer breakfast from 6:30-9 but it was watered down coffee only and stale breakfast bars.

The check in was quick and easy but everything was very worn out and halls were very smelly. The rooms smelled cleanish but things were well used. No coffee in room and breakfast very minimal

The check in was quick and easy but everything was very worn out and halls were very smelly. The rooms smelled cleanish but things were well used. No coffee in room and breakfast very minimal

Consistant

Consistant

Plenty of room in the suites. Conveniently located

Plenty of room in the suites. Conveniently located

Excellent location

Excellent location

Prior requests weren’t taken care of by staff. The key card didn’t work getting in hotel and room. Went twice to front desk for keys to be reactivated and swapped. 3rd floor leak had hallway under construction and made look dirty. Rooms were nothing special. Was nothing special and only stayed 1 night.

Prior requests weren’t taken care of by staff. The key card didn’t work getting in hotel and room. Went twice to front desk for keys to be reactivated and swapped. 3rd floor leak had hallway under construction and made look dirty. Rooms were nothing special. Was nothing special and only stayed 1 night.

This was my 2nd stay at this hotel due to location. The staff was very friendly and the room was clean. The towels were even soft! The building is older but modern and the location is great for downtown activities. Walking distance to Palmer Event center South Congress (SoCo) shopping district as well as food. I will stay there again next year.

This was my 2nd stay at this hotel due to location. The staff was very friendly and the room was clean. The towels were even soft! The building is older but modern and the location is great for downtown activities. Walking distance to Palmer Event center South Congress (SoCo) shopping district as well as food. I will stay there again next year.

Dirty and smelled like mold. Mold present in the bathroom.

Dirty and smelled like mold. Mold present in the bathroom.

This has been our go-to hotel in Austin for literally decades. It’s a 10 minute walk to the heart of South Congress St, the Bat Bridge, and Town Lake, and offers all the amenities you would want for an extended stay. The staff will go way above and beyond to help out, including receiving packages, providing kitchen items, and arranging very late check out times. This Extended Stay may be the last affordable hotel in one of the most expensive cities in the entire US and we highly recommend it! Eat at Sandy’s across the street!!

This has been our go-to hotel in Austin for literally decades. It’s a 10 minute walk to the heart of South Congress St, the Bat Bridge, and Town Lake, and offers all the amenities you would want for an extended stay. The staff will go way above and beyond to help out, including receiving packages, providing kitchen items, and arranging very late check out times. This Extended Stay may be the last affordable hotel in one of the most expensive cities in the entire US and we highly recommend it! Eat at Sandy’s across the street!!

Price for overnight stay too high and on the go breakfast.

Price for overnight stay too high and on the go breakfast.

No hangers

No hangers

Super friendly

Super friendly

Old hotel, but good enough for what I paid. Just needed a place to sleep. The bed was comfortable. Great location.

Old hotel, but good enough for what I paid. Just needed a place to sleep. The bed was comfortable. Great location.

You could not walk bear foot in the room No replacement room was offered

You could not walk bear foot in the room No replacement room was offered

Refrigerator was noisy. AC was noisy. There were little roaches in the room.

Refrigerator was noisy. AC was noisy. There were little roaches in the room.

No notification from either party, huge running fans going in the hallways, right in front of our door for the first night. that being said, the staff was bery nice/accommodating the morning after when we requested a room further away from the fans

No notification from either party, huge running fans going in the hallways, right in front of our door for the first night. that being said, the staff was bery nice/accommodating the morning after when we requested a room further away from the fans

Associate at front desk was rude, the room had a Dirty tub and toilet. Front office had no restroom to use while waiting in line, we had to wait until we got our Room

Associate at front desk was rude, the room had a Dirty tub and toilet. Front office had no restroom to use while waiting in line, we had to wait until we got our Room

Excellent location. Clean bed.

Great time

1 - it had a particular smell that just didn't go away. 2 - the entry door looked like someone tried to kick it open at some point and it was never repaired. 3 - asked room service to send some toiletries, they didn't. Had to go pick it up at the front desk the next day.

It seems like the property is understaffed. We had to wait a half hour at check-in time for someone to show up at the front desk to check us in. The employee was very courteous though. When we unlocked the room, it had not been cleaned yet, which was disappointing. The property is worn and could use some updates. The bathroom sink didn't drain. Later when my friend tried to check in with a reservation, they were told they were full. Not the greatest experience.

Great Customer Service

Terrible hotel. Good enough for the price but then again you get what you pay for. I checked out after my first night and didn’t look back. Prepackaged sweets does not constitute breakfast…

Very dated. The bed was so awful. I was going to stay two nights, after the first night, I left and went somewhere else.

The building itself was not clean, the elevator was dirty and the floor we were in was smelling to strong to spices that your eyes could hurt. As you can see in the reservation, we only spent like an hour there and we immediately moved to another hotel. You can see it in my account. So, I would like to know if I can get a refund. I know it’s been a long time, but I was out of the country, our dad was diagnosed with ALS and I’ve been out since Feb 11

Agagsf

So easy and comfortable, with the best staff ever.

Accurate value for money

No gym, no pool, no coffee. scary surroundings.

Cons: The whole place smelled foul. No coffee maker in room, terrible water pressure. This may be a seasonal issue, but the main entrance is very close to a site where large numbers of homeless people gathered during my stay. At times, they were wandering the halls and lobby. At one point, one of them defecated on the ground outside literally next to the front entrance door, then walked inside looking for a bathroom before being asked to leave.

The property itself is in a state of disrepair overall.

i had a nasty roach in my room. but also not the freshest smell. smells really old

Good location and quiet

It’s very great safely place!

We needed an inexpensive place to stay while I had an event to attend at the Palmer Event Center. The hotel was easy to find, quick checkin and provided us with what we needed for the night. No frills but a comfortable and clean choice!

The smell in the Room was disgusting...PERIOD

Good convenient location and good piece but seemed very unclean, smelled bad, service wasn’t overly friendly.

Our stay at this hotel was as expected. It was a bit run down, but at least clean. We needed to use the pull-out couch and while we were able to get sheets, there were no clean blankets or pillows available for us. That would have made the trip better. The staff at the front desk was very courteous and tried to help us as best as they could.

Don’t stay here! No maid service, scary other customers, no hangers, no coffee machine, bathroom floor was sticky, staff was lazy and unhelpful.

Great location and price. Room clean, comfy bed. Although it has a kitchen, you have to ask for kitchen supplies, even cups, I actually liked this , so I knew that all dishes they gave me were clean and sanitized. But it would have been nice to have some dish soap. They have a security guard in the parking area which was nice, felt safe. Big downside was they did NOT have an ice machine.. you had to make it in the freezer,,which then wasn't ready for use. So BRING ICE.

The staff are super nice & incredible! Very easy to talk to. The rooms were cute but dirty the sheets looked like they hadn't been changed there was human hair all over them but other than that it was a great stay :)

The shower had no water. The front desk promised to send a maintenance man who never arrived. I went to work without a shower.

Basic but very clean and staff were great

The front desk receptionist was great. Location is exceptional to Lady Bird Lake for enjoying a morning walk and downtown just across the Colorado River! Will definitely return!!

I was quite disappointed with the service I’ve received. It was not genuine and didn’t offer the extra step to help you solve a problem. The pillows were terrible like it didn’t even seem like it was a pillow. The worse part was on my last morning, they forgot to tell me that the water was going to be turned off and I had to use wipes and a face towel instead of being able to take a shower. The hotel overall is fine for the price you’re paying but the quality of service isn’t there.

This property is below average. I don't think they have the traveler in mind. No filtered drinkable water available, no spoons for oatmeal, poor quality coffee. I think they purposely have poor coffee so no one will drink it, I walked 1.5 miles to get Starbucks. Over priced for what they provide, it just adequate. It's will do the job for an overnight stay, no good for a longer stay.

I had a really good stay.

My. Favorite...Extended. Stay, thus. Far... Thank. You. So. Much....

The room seemed unprepared for visitors. Burnt out light fixtures, dirty floors, dirty bathroom. Toilet paper not restocked in the room. Location was perfect. Everything that we needed was within walking distance. We used to stay here for ACL fest. This was our first visit to this hotel in a couple of years and very disappointing.

Very nice hotel

Otherwise hotel is ok except for vending machines that have nothing but expensive water

Great desk staff, I should’ve known better to book downtown on a Friday night.

The hotel had a certain smell, almost of that mold, the bathroom tub was not as clean as it needed to be, on the last night of my stay the smoke alarm in my room began to beep due to low battery.

Property is run down and smelly. Great location is the only redeeming feature.

There were roaches in my room. Disgusting don’t stay

Location is reachable with direct bus from airport, close to the big park, close to river, in a retreat like quite area, downtown is a short walk across the bridge. Room was nice, clean, good size, very comfortable bed. Staffs were super nice, allowed me to leave luggage and WiFi before check in and a late check out due to some things i was dealing with, helpfulto get change, give snack bar after breakfastwaa closed. Has a guest lounge, which not every extended stay has, plus the signature kitchennet definitely one of the best budget accomondation in town. It was a wonderful stay and thanks to the awesome staffs.

Great place friendly staff

Stay was good for one night

Self contained room was very clean and spacious. Quiet area and lots of parking. Staff were very friendly and helpful.

The hotel is very old and run down. The lobby and hallways smelled really bad. I held my breath getting to my room. Luckily the room did not smell. the interior of the room is very dated and beat up, including the bathroom. I will say the bed seemed okay. I try to spend as little as time as possible in the room. Luckily it was just a 2 night stay.

The facilities are old and worn. There is an unusual amount of security in the lobby. THe rooms are shotty. Bed was terrible. Pillows awful.

No coffee was available in the morning. Grab-and-go muffins are outdated. No p[lated or utensils in the kitchen.

Property unkept

Room was smelly and beat up and it was only a fraction cheaper the much nicer hotels across the river

The room was clean, amazing location and really quiet for anyone who’s trying to stay in the city. Highly recommend this hotel!

The lobby and second floor hallway have an overwhelming smell of marijuana, feces, and sewer. There was trash all over the ground and what looked like piles of feces. It looked like the homeless drug addicts were being housed there. This was the worst hotel I’ve ever stayed at. Never felt safe. Complimentary breakfast was disgusting.

It’s cheap and not a 5 star hotel, but value is very high. Nice area nice staff. Parking was free. Recommend.

My $2000 E bike was stolen the first night.

Other than some stained spots on the carpet, the room was clean, the bed was very comfy and very quiet overnight. The kitchenette was a nice extra, especially the fridge which we used for leftovers. The location is awesome and very convenient with easy access to major roads and is close to some of Austin's many attractions. For the price, the suite was a good value.

Near many attractions of Austin such as kayaking, the bat watching area, 6th Street.

The hotel was really nice and the staff was great! Had a slight problem, but one of the girls worked really hard to fix it and I really appreciated it!! Overall stay was great after!!

Was a great place to stay and be able to walk to Auditorium shores and also very close to downtown and Zilker Park. The room had a full sized fridge with an actual working freezer, microwave, all clean. Overall great value and I would definitely stay there again.

Low budget at high prices

EXCELLENT

Horrible

It was convenient location for our needs

I got bit by fleas

The key card to room had to be activated every time I step out. Very old location. Felt like a run down hotel. Representatives at front desk don’t care, not friendly at all. No smile. No Hello how are you .. nothing. My door to my room broken in the bottom. Just pay a lil extra please not worth it at all. There’s no breakfast here neither, just a horrible strong coffee

Great room

Dirty sofa couch, bad breakfast

Very nice staff.

The hotel was fine, but definitely wouldn’t stay there again. Everything is outdated and half of our room was falling apart or chipped, cracked, or otherwise just not great. The bed was like sleeping on plywood! I’ve had such good experiences with this brand of hotel in the past, it was a really big let down. The staff was friendly and helpful when I needed them but the quality of the stay was sub par.