W Austin

Staff were friendly. A lot of construction going on whilst sitting by the pool but overall a great stay

I paid for suite. The bathroom was dirty. There was snot on the shower curtain. The room was right next to the elevator. It was even noisy in the bedroom from the elevator.

I was very disappointed this time around, and I think I will look for other places next time I need a hotel.

Clean

Restaurant was wonderful. Staff was AMAZING! Room was beautiful! Wish I could have stayed longer.

Bar Pool closed too early at 6pm.

Location and comfort Couldn’t get into the club when we got back to the hotel. Too many people.

Location and comfort Couldn’t get into the club when we got back to the hotel. Too many people.

Great location, friendly and helpful staff, and fantastic room. Very comfortable. Concierge arranged for late check-out at no extra charge to enable me to keep my bags in my room and shower before flying out - which is really useful and appreciated. Spa was closed (but was still being promoted on the TV in the room, and on pamphlets) which was disappointing.

Staff and location

Staff and location

Amazing

Amazing

Excellent staff, room was very clean. I left my new IPhone on the table Saturday morning in the Serenade restaurant after having a delicious breakfast with my wife. Our waiter turned my phone over to the manager and he kept it secured until I realized I had left it. Very honest employees , so thankful!!!!

Excellent staff, room was very clean. I left my new IPhone on the table Saturday morning in the Serenade restaurant after having a delicious breakfast with my wife. Our waiter turned my phone over to the manager and he kept it secured until I realized I had left it. Very honest employees , so thankful!!!!

Exceptional

The pillows

The pillows

Everything was great.

Everything was great.

Excellent

Excellent

Clean room, great staff. Only downside was the listing advertised a safe in the room, but we had none, yet other guests also attending the same wedding had safes in their rooms.

Clean room, great staff. Only downside was the listing advertised a safe in the room, but we had none, yet other guests also attending the same wedding had safes in their rooms.

The bathroom was ok. Everything. Food average taste and too expensive. Bed too hard. Room small.

The bathroom was ok. Everything. Food average taste and too expensive. Bed too hard. Room small.

clean

clean

Exceptional

Overall costs for the room were a little inflated.

High end hotel. Beautiful. Great staff and service. Very comfortable. Great amenities.

High end hotel. Beautiful. Great staff and service. Very comfortable. Great amenities.

Exceptional

Excellent customer service. Great bar. 1 min walk to ACL moody theater which was the reason we were in Austin for a concert. Pricey but worth it.

Excellent customer service. Great bar. 1 min walk to ACL moody theater which was the reason we were in Austin for a concert. Pricey but worth it.

Lobby bar was also good for daytime chill or night cap.

Lobby bar was also good for daytime chill or night cap.

Staff was amazing. The front desk heard that itcwas my daughter's first time in Austin and theyvwent to get a wagon of kiddie toys to let her choose from. We were not expecting that, so it was little things like that that made our stay special.

Staff was amazing. The front desk heard that itcwas my daughter's first time in Austin and theyvwent to get a wagon of kiddie toys to let her choose from. We were not expecting that, so it was little things like that that made our stay special.

Amazing! Will definitely stay again!

Amazing! Will definitely stay again!

Superb

Some of the staff was not nice and place are over priced paid $1000 for a suite that was not clean and when we showered it leaked had to put towels down every time we showered.

Some of the staff was not nice and place are over priced paid $1000 for a suite that was not clean and when we showered it leaked had to put towels down every time we showered.

Excellent services

Excellent services

From stepping out of the car all the way through the end of my trip, all staff were incredible and exactly what I've come to expect from W properties. Everyone was kind, attentive and helpful. I had requested my room to be available early if possible and they were able to accommodate. The restaurant and cafe were both fantastic along with the amenities and my room was clean and comfortable. Thank you for a great stay!

From stepping out of the car all the way through the end of my trip, all staff were incredible and exactly what I've come to expect from W properties. Everyone was kind, attentive and helpful. I had requested my room to be available early if possible and they were able to accommodate. The restaurant and cafe were both fantastic along with the amenities and my room was clean and comfortable. Thank you for a great stay!

Exceptional

Hard to fall back asleep.

Hard to fall back asleep.

Amazing

Amazing

Exceptional

A tad dark in the lobby and hallways...

Great location, especially since we were catching a show at ACL Live.

Great location, especially since we were catching a show at ACL Live.

Excellent location, staff n bar personnel very friendly and helpful with directions and activities

Excellent location, staff n bar personnel very friendly and helpful with directions and activities

Quick overnight

Quick overnight

Pleasant

First of all, this was our first stay in a W hotel. When I told the team that we were celebrating our anniversary. They immediately offered us complimentary upgrade. We were wowed when we opened the door to celebratory strawberries and champagne. My heart melted. My husband and I were thrilled and appreciative!

First of all, this was our first stay in a W hotel. When I told the team that we were celebrating our anniversary. They immediately offered us complimentary upgrade. We were wowed when we opened the door to celebratory strawberries and champagne. My heart melted. My husband and I were thrilled and appreciative!

Excellent Amenities and location

Excellent Amenities and location

Loved it

Loved it

Great hotel

Great hotel

Great stay. Will def recommend

Great stay. Will def recommend

N/A

N/A

Really beautiful hotel-front desk employee Suzanne was so wonderful friendly and professional. You need more staff like her! Room service was terrible, over an hour to receive food and it was not that good.

Really beautiful hotel-front desk employee Suzanne was so wonderful friendly and professional. You need more staff like her! Room service was terrible, over an hour to receive food and it was not that good.

Very nice rooms and amenities. Nice staff. Beautiful hotel.

Very nice rooms and amenities. Nice staff. Beautiful hotel.

Our brief stay at the W only served to remind us of how much Austin has fallen from the city we all once loved very much when we were young. I travel for work and stay in hotels weekly. I have been treated better at a $40/night cinderblock motel than how we were treated at The W. It all started when we pulled up to have our truck valet parked. Instantly, the young parking attendant gave attitude. He said, "I can't park that!" My husband said, with that attitude you can't" That was not received well, more attitude. Once we went inside to check in there was another patron having an issue with the front desk. A couple employees standing at he check in desk ignored us for 20 minutes before we were acknowledged. One of the bartenders at the speak easy type bar was very nice and helpful. The other bartender, not so much. He was rude. The other bartenders were getting large tips. We were being handed drink after drink. One patron at the bar was extremely rude to my husband and when my husband finally shot back a rude response, apparently this snowflake of a human being couldnt handle the response. He complained to the staff. When we wrapped up the night and in our room, we were met by a cop and manager telling us to get our things and get out. It seems once the tips stopped they threw us out with bs reasons. We were over served and in no shape to be on Austin streets at 2am with no where to go. The W panders to certain types with no real concern for all their patrons.

Our brief stay at the W only served to remind us of how much Austin has fallen from the city we all once loved very much when we were young. I travel for work and stay in hotels weekly. I have been treated better at a $40/night cinderblock motel than how we were treated at The W. It all started when we pulled up to have our truck valet parked. Instantly, the young parking attendant gave attitude. He said, "I can't park that!" My husband said, with that attitude you can't" That was not received well, more attitude. Once we went inside to check in there was another patron having an issue with the front desk. A couple employees standing at he check in desk ignored us for 20 minutes before we were acknowledged. One of the bartenders at the speak easy type bar was very nice and helpful. The other bartender, not so much. He was rude. The other bartenders were getting large tips. We were being handed drink after drink. One patron at the bar was extremely rude to my husband and when my husband finally shot back a rude response, apparently this snowflake of a human being couldnt handle the response. He complained to the staff. When we wrapped up the night and in our room, we were met by a cop and manager telling us to get our things and get out. It seems once the tips stopped they threw us out with bs reasons. We were over served and in no shape to be on Austin streets at 2am with no where to go. The W panders to certain types with no real concern for all their patrons.

The room was gorgeous and colorful. I loved it. The shower was perfect. The view was incredible! It was pricey. But you get what you pay for. It was our 33rd anniversary so we splurged!

The room was gorgeous and colorful. I loved it. The shower was perfect. The view was incredible! It was pricey. But you get what you pay for. It was our 33rd anniversary so we splurged!

Good

Good

The front desk was very friendly. And so was the answering service and bartender. My only complaints are that 1) there was only one valet working and he was being called in a lot of directions so he wasn’t readily available and so there was a long wait to check in the car and 2) ordered room service. After 40 mins I called and they said they need another 20 mins. After 2 hours I cancelled it and just didn’t eat dinner that night. It was only 2 hamburgers! 😬

The front desk was very friendly. And so was the answering service and bartender. My only complaints are that 1) there was only one valet working and he was being called in a lot of directions so he wasn’t readily available and so there was a long wait to check in the car and 2) ordered room service. After 40 mins I called and they said they need another 20 mins. After 2 hours I cancelled it and just didn’t eat dinner that night. It was only 2 hamburgers! 😬

I paid for a corner room thinking it was going to be a bit more spacious. Instead, it had a huge column inches from the bed which made the room really crowded (like a NYC room).

I paid for a corner room thinking it was going to be a bit more spacious. Instead, it had a huge column inches from the bed which made the room really crowded (like a NYC room).

The room was renovated nicely. Only thing missing was towel hooks in the bathroom.

Location Bar and other areas were under renovation, it would have been very informative for guests to know this before booking this location

Got bumped to another hotel due to ‘ongoing renovations’

Yes, there seemed to be construction above my room that started early and did not allow me to enjoy the stay.

I didn't like anything The hotel was under construction. I didn't get any rest because the construction was so loud

The room is comfortable and clean. Gym facility is great. The location is very good, easy to walk to most of the restaurants, offices and touristic places. The reception staff. They did not inform me about the ongoing renovations inside and outside the hotel. As a first-time guest, this information would have been helpful in managing my expectations. Additionally, their demeanor seemed unapproachable, with a lack of eye contact and proactivity. One evening, there were two fire trucks outside the hotel. While entering, I inquired with the reception staff about the situation. Unfortunately, they simply responded with "no" and did not show any concern for my safety or attempt to gather further information. I believe a little more attentiveness and proactive communication from the reception staff could significantly enhance the guest experience.

The renovation is beyond. I absolutely would not have booked it if I'd known. The star rating should be reduced to 3 until complete. We left. Did not stay the night.

Good location. Friendly staff Room service was slow. Ordered a cup of coffee. Waited 40 minutes and eventually cancelled the order because it took so long

Very poor

coffee in the lobby, friendly staff Used two coffee pods before the coffee maker didn't crush them. My traveling friends said the same thing.

The pool!! My room smelled like mold and the shower was never clean. Room 1009

If not the lap of luxury it’s the hip! Totally encapsulates the cool Austin vibe—centrally located at a luxe location. Quiet, sumptuous, clean, and discreet. The Living Room bar vinyl turntable for the win!

If not the lap of luxury it’s the hip! Totally encapsulates the cool Austin vibe—centrally located at a luxe location. Quiet, sumptuous, clean, and discreet. The Living Room bar vinyl turntable for the win!

Wife loved the Breakfast and the extra soft bed I, her husband hated the extra soft bed, I missing work today because my back is super bad

Really Enjoyed our stay and we will be staying with y'all again Thank You.

Really Enjoyed our stay and we will be staying with y'all again Thank You.

I called to question the high charges, was transferred to the manager, who argued with me that the price is in line despite my having stayed at Fairmont two weeks ago and having my valet comped as a hotel guest. I then asked if he has the authority to comp at least one night to which he replied “I do but I’m not going to”. !! Other notes: They forgot our room service order one night so they did comp the order but it took 90 mins to arrive. I would have rather paid and gotten my dinner on time (as expected). I ordered an americano from the on site restaurant Trace one morning, it took 10 mins for the bartender to bring it and when she did she just brought straight espresso. I asked her if she had hot water and she said she didn’t but she could get some. Took another 5 mins. Personally I will never be back knowing all the other great options in town- Proper, Fairmont, Thompson, Westin, JW Marriot. ANYWHERE but here.

I called to question the high charges, was transferred to the manager, who argued with me that the price is in line despite my having stayed at Fairmont two weeks ago and having my valet comped as a hotel guest. I then asked if he has the authority to comp at least one night to which he replied “I do but I’m not going to”. !! Other notes: They forgot our room service order one night so they did comp the order but it took 90 mins to arrive. I would have rather paid and gotten my dinner on time (as expected). I ordered an americano from the on site restaurant Trace one morning, it took 10 mins for the bartender to bring it and when she did she just brought straight espresso. I asked her if she had hot water and she said she didn’t but she could get some. Took another 5 mins. Personally I will never be back knowing all the other great options in town- Proper, Fairmont, Thompson, Westin, JW Marriot. ANYWHERE but here.

It was very nice and we will be staying again in September

It was very nice and we will be staying again in September

Love the decor and staff was awesome. Only disappointment was that the pool was overused and murky from humans.

Love the decor and staff was awesome. Only disappointment was that the pool was overused and murky from humans.

The service at both bars-in the lobby and in the restaurant was terrible. Had to literally call "excuse me" because they would never come check if you needed anything. Just not enough staff I guess. The carpet in the common areas was pretty dirty. I like moody hotels but in my opinion the lights should be turned about 30-50% brighter in the hallways.

Top notch service.

Top notch service.

Very convenient next door to Austin City Limits!

Very convenient next door to Austin City Limits!

Amazing as Always!

Amazing as Always!

Wouldn’t stay here again

Wouldn’t stay here again

My let down was the food, we ate at Trace and had room service also, in both cases found the food mediocre at best. Not well cooked or seasoned.

My let down was the food, we ate at Trace and had room service also, in both cases found the food mediocre at best. Not well cooked or seasoned.

The suite was exceptional. Suzanne at the front desk was super friendly and helpful. Her dining recommendation turned out to be one of the best meals ever

The suite was exceptional. Suzanne at the front desk was super friendly and helpful. Her dining recommendation turned out to be one of the best meals ever

Great location. Beautiful view. Amazing staff.

Great location. Beautiful view. Amazing staff.

Very good and quick

Very good and quick

Great

Great

Bed was not comfortable at all, very hard. The eco-friendly A/C is not what we like. It said it was 65 degrees, it felt more like 75 degrees.

Bed was not comfortable at all, very hard. The eco-friendly A/C is not what we like. It said it was 65 degrees, it felt more like 75 degrees.

Staff is remarkably hospitable - such a lovely welcome. The room was sized nicely with water bottles (free) and standard coffee service and amenities. We’ve stayed here before due to the proximity to ACL Live. It’s a great area. Beautiful hotel and lovely staff.

Staff is remarkably hospitable - such a lovely welcome. The room was sized nicely with water bottles (free) and standard coffee service and amenities. We’ve stayed here before due to the proximity to ACL Live. It’s a great area. Beautiful hotel and lovely staff.

The only negative is our room wasn’t cleaned when we returned from our day. Their cleaning staff finished at 2:00pm and we had no idea.

The only negative is our room wasn’t cleaned when we returned from our day. Their cleaning staff finished at 2:00pm and we had no idea.

I would not stay here again

I would not stay here again

I paid a ridiculous amount of money for a queen room. I also paid for an ADA room. We had one person in a wheelchair and the chair could barely fit into the room it did not fit into the bathroom. I would just like to know why we weren’t offered the room that we paid for? We were told that because we booked through a third-party that they could only accommodate us with what they had.

I paid a ridiculous amount of money for a queen room. I also paid for an ADA room. We had one person in a wheelchair and the chair could barely fit into the room it did not fit into the bathroom. I would just like to know why we weren’t offered the room that we paid for? We were told that because we booked through a third-party that they could only accommodate us with what they had.

Incredible location, service and amenities

Incredible location, service and amenities

Incredible location, service and amenities

I enjoyed my stay. No particular reason. I just enjoy the hotel.

I enjoyed my stay. No particular reason. I just enjoy the hotel.

The only thing good about the stay was the location and the valet service. The layout of the room was decent. However, the bed was horribly uncomfortable. The sheets and pillows were itchy and unsanitary. I wouldn't recommend this hotel to a friend.

The only thing good about the stay was the location and the valet service. The layout of the room was decent. However, the bed was horribly uncomfortable. The sheets and pillows were itchy and unsanitary. I wouldn't recommend this hotel to a friend.

Great location, Staff was incredibly nice, hosted great Pride event before Parade and the next day. Great drink options in the bar!

Great location, Staff was incredibly nice, hosted great Pride event before Parade and the next day. Great drink options in the bar!

I loved everything about my stay here and plan to return soon!

I loved everything about my stay here and plan to return soon!

The common rooms downstairs are really beautiful. I was eager to see my room. For nearly one thousand dollars a night it was awful. Furniture old and outdated. Windows and drapes dirty. Very dingy and disappointing. When the neighbor showered our pipes were too loud to rest. The balcony was exposed to neighbor and looked like a prison. Hall carpet filthy all the way to our room

The common rooms downstairs are really beautiful. I was eager to see my room. For nearly one thousand dollars a night it was awful. Furniture old and outdated. Windows and drapes dirty. Very dingy and disappointing. When the neighbor showered our pipes were too loud to rest. The balcony was exposed to neighbor and looked like a prison. Hall carpet filthy all the way to our room

I like the contemporary look of the rooms.

I like the contemporary look of the rooms.

Had to wait an hour to check in, not very helpful or in to much a hurry to get the room ready, extra charges on my card . Not what I expected for the price .

Had to wait an hour to check in, not very helpful or in to much a hurry to get the room ready, extra charges on my card . Not what I expected for the price .

exceptional customer service by all parties , the property was a welcome surprise, rooms were clean and the entire staff made our stay an exceptional on , We cant wait to return

exceptional customer service by all parties , the property was a welcome surprise, rooms were clean and the entire staff made our stay an exceptional on , We cant wait to return

Excellent location downtown with easy access to everything around Austin. Room was comfortable, NYE event was fun, we didn't enjoy the restaurants and pool, but they looked nice. Did have room service, which wasn't too bad, but could have had more tasty options especially seafood and vegetarian.

Excellent location downtown with easy access to everything around Austin. Room was comfortable, NYE event was fun, we didn't enjoy the restaurants and pool, but they looked nice. Did have room service, which wasn't too bad, but could have had more tasty options especially seafood and vegetarian.

The location is ideal for downtown activities, all in walking distance.

The location is ideal for downtown activities, all in walking distance.

VERY APPOINTMENTING. MY ROOM HAD TO BE CHANGED. THE ROOM SMELL UNCLEAN. FOR THE COST, THIS HOTEL NEED TO REPAINT THE ENTIRE INTERIOR, NEW CARPET, NEW FURNITURE. ETC.

VERY APPOINTMENTING. MY ROOM HAD TO BE CHANGED. THE ROOM SMELL UNCLEAN. FOR THE COST, THIS HOTEL NEED TO REPAINT THE ENTIRE INTERIOR, NEW CARPET, NEW FURNITURE. ETC.

Other than that it was clean and enjoyable. Music at the pool was cool for me to hear in the room but other guests might not appreciate that.

Other than that it was clean and enjoyable. Music at the pool was cool for me to hear in the room but other guests might not appreciate that.

Had a great time at the pool, staff was friendly.

Had a great time at the pool, staff was friendly.

The bar / lounge area was really nice, and the bartenders were really good. Would definitely revisit.

The bar / lounge area was really nice, and the bartenders were really good. Would definitely revisit.

The DJ at the pool and the pool staff was great. Very clean hotel. Haven’t stayed places since covid wish there was an option for automatic towel refresh each day.

The DJ at the pool and the pool staff was great. Very clean hotel. Haven’t stayed places since covid wish there was an option for automatic towel refresh each day.

I did not stay there. It was the wrong date you made the rest for

I did not stay there. It was the wrong date you made the rest for

Since we arrived, the service was impeccable from start to finish. From the wake up calls, room service, hotel bar, and the employees were incredibly thorough, punctual, and made our friend’s bday surprise weekend outstanding and effortless! Class act every step of the way.

Since we arrived, the service was impeccable from start to finish. From the wake up calls, room service, hotel bar, and the employees were incredibly thorough, punctual, and made our friend’s bday surprise weekend outstanding and effortless! Class act every step of the way.

OK stay. Hallway had broken glass and spilled food. People partying until 4am and the down feather pillows were very uncomfortable making for a bad nights sleep. Interestingly enough they don’t even have a door for privacy between the shower and bedroom - you’ll have to call for a privacy curtain. Also had to call for a nespresso, twice, because the room didn’t have one. Had to call for towels as well. The furniture and carpets could use a deep clean as they’re very stained. Service was slow poolside - 30 minutes for chips and salsa to come and I had to follow up on where my order was. Trace for breakfast was soooo slow. Nothing special and wouldn’t stay again or recommend. There are many other great high end options in town that actually live up to the level of service expected for the price point.

OK stay. Hallway had broken glass and spilled food. People partying until 4am and the down feather pillows were very uncomfortable making for a bad nights sleep. Interestingly enough they don’t even have a door for privacy between the shower and bedroom - you’ll have to call for a privacy curtain. Also had to call for a nespresso, twice, because the room didn’t have one. Had to call for towels as well. The furniture and carpets could use a deep clean as they’re very stained. Service was slow poolside - 30 minutes for chips and salsa to come and I had to follow up on where my order was. Trace for breakfast was soooo slow. Nothing special and wouldn’t stay again or recommend. There are many other great high end options in town that actually live up to the level of service expected for the price point.

Perfect location! Restaurants and bars are located on walks distances from the hotel. Friendly and helpful staff. Rooms are spacious, gym is accessible on 4th floor. Pool can get crowded during weekends.

Perfect location! Restaurants and bars are located on walks distances from the hotel. Friendly and helpful staff. Rooms are spacious, gym is accessible on 4th floor. Pool can get crowded during weekends.

Front desk staff treating me in a manner I did not seem appropriate when I ask them basic questions or ask to have them send up help for something. I paid almost $1500 for two nights, I understand that customer service jobs can be rough, but I was jerked around & treated differently my whole stay.

Front desk staff treating me in a manner I did not seem appropriate when I ask them basic questions or ask to have them send up help for something. I paid almost $1500 for two nights, I understand that customer service jobs can be rough, but I was jerked around & treated differently my whole stay.

Pool was packed. But overall a very cute, great location. Would stay again.

Pool was packed. But overall a very cute, great location. Would stay again.

Look like somewhat of a slow weekend, Easter weekend, cloud cover. Staff was incredible as usual just flat out good hospitality friendly answered questions. One disappointment was not a heated pool, that could’ve been a seasonal thing, I definitely like a good local craft draft beer, was disappointed there was not any draft beer at the bar. The gym was flat out incredible, one of the largest ones I’ve stayed at. Stayed at “the line“ two weeks ago and the Fairmont last weekend, as I am in Austin generally a couple of times a a month. I’ll certainly be back to the W always a good experience.

Look like somewhat of a slow weekend, Easter weekend, cloud cover. Staff was incredible as usual just flat out good hospitality friendly answered questions. One disappointment was not a heated pool, that could’ve been a seasonal thing, I definitely like a good local craft draft beer, was disappointed there was not any draft beer at the bar. The gym was flat out incredible, one of the largest ones I’ve stayed at. Stayed at “the line“ two weeks ago and the Fairmont last weekend, as I am in Austin generally a couple of times a a month. I’ll certainly be back to the W always a good experience.

Got sick and throw up. I was not drunk just had the flu coming on and they charged me $500 clean up fee. Next day I was diagnosed with the flu. Terrible treatment. I got engaged their and they treated us very bad on our engagement day!

Got sick and throw up. I was not drunk just had the flu coming on and they charged me $500 clean up fee. Next day I was diagnosed with the flu. Terrible treatment. I got engaged their and they treated us very bad on our engagement day!

I really appreciated the complimentary water bottles. I loved the body lotion in the bathroom. The pool was phenomenal and there are complimentary towels at the pool. We ordered room service and the food was great! The only downside of the hotel is that the internet was slow and there was no cell phone reception but overall, the best hotel in downtown Austin.

I really appreciated the complimentary water bottles. I loved the body lotion in the bathroom. The pool was phenomenal and there are complimentary towels at the pool. We ordered room service and the food was great! The only downside of the hotel is that the internet was slow and there was no cell phone reception but overall, the best hotel in downtown Austin.

Rooms very small for the price, no privacy on balconies you can look to either side & see your neighbors. Only option for parking is valet $49 a night.

Rooms very small for the price, no privacy on balconies you can look to either side & see your neighbors. Only option for parking is valet $49 a night.

I wasn't impressed with a couple of staff interactions and on top of that when I made a remark to speak to someone in charge it was not handled properly. That accompanied with my room being too noisy I will probably never come back to the W. very unfortunate.

I wasn't impressed with a couple of staff interactions and on top of that when I made a remark to speak to someone in charge it was not handled properly. That accompanied with my room being too noisy I will probably never come back to the W. very unfortunate.

Horrible horrible what else can we say. Had to wait three hours for the pool because of COVID-19. When we did finally get to go a bunch of college-age students and teenyboppers very loud music. Side table in the room was broken. Now in scratch marks on the headboard

Horrible horrible what else can we say. Had to wait three hours for the pool because of COVID-19. When we did finally get to go a bunch of college-age students and teenyboppers very loud music. Side table in the room was broken. Now in scratch marks on the headboard

However, I can say that the hotel is beautiful, its rooms comfortable and the service excellent

However, I can say that the hotel is beautiful, its rooms comfortable and the service excellent

Worst stay ever. Will not ever go back! We left a day early because the hotel was over booked and not comfortable.

Worst stay ever. Will not ever go back! We left a day early because the hotel was over booked and not comfortable.

Nice property. Bed sheets were itchy and the couch in the room was dirty looking. Definitely expected more from a W Hotel

Nice property. Bed sheets were itchy and the couch in the room was dirty looking. Definitely expected more from a W Hotel

Very disappointed about the hidden charges and the costumer service

Very disappointed about the hidden charges and the costumer service

Awesome pool and wonderfull view of downtown. Would recommend to anyone

Awesome pool and wonderfull view of downtown. Would recommend to anyone

Location was great but the rooms are average and small for the price.

Location was great but the rooms are average and small for the price.

Very good location, near to a lot of the main attractions for Austin. Friendly staff and very well kept and clean rooms

Very good location, near to a lot of the main attractions for Austin. Friendly staff and very well kept and clean rooms

Overpriced. Only had surface parking that was more expensive than other 4 star hotel’s valet parking. Definitely not a hotel for anyone over 40!

Overpriced. Only had surface parking that was more expensive than other 4 star hotel’s valet parking. Definitely not a hotel for anyone over 40!

The initial accessible room didn't have rails around the toilet area. I like that they quickly accomodated my wife with a room that did.

The initial accessible room didn't have rails around the toilet area. I like that they quickly accomodated my wife with a room that did.

Great location. Clean up to date hotel. Staff was greet from the greeting to the valets. The staff at the pool to get drinks was a bit slow, but other than that great place to stay.

Great location. Clean up to date hotel. Staff was greet from the greeting to the valets. The staff at the pool to get drinks was a bit slow, but other than that great place to stay.

Overall the service and amenities were phenomenal - superb gym facility. The room and hallways see a bit outdated with carpet stains ETC for a $320 a night hotel. Update the rooms and clean/replace the carpets and this would get a 5 star rating from me

Overall the service and amenities were phenomenal - superb gym facility. The room and hallways see a bit outdated with carpet stains ETC for a $320 a night hotel. Update the rooms and clean/replace the carpets and this would get a 5 star rating from me

Was upgraded at check in, all employees were very nice and friendly. The room was beautiful and clean. I plan to stay here when I come to Austin in the future!

Was upgraded at check in, all employees were very nice and friendly. The room was beautiful and clean. I plan to stay here when I come to Austin in the future!

Upon arriving it was a prejudice atmosphere , everything was fake about the whole experience . If your looking for privacy this isn’t the place , no doors in the restroom area, beds were sloppy , only 6 people in the pool at a time , two page waiting list for the pool. Also lied about pool hours was told it closed at 6pm to later find out it was actually 8pm. My husband and I were celebrating our wedding anniversary which was totally messed up due to the W!!! I wouldn’t recommend no one !!!!

Upon arriving it was a prejudice atmosphere , everything was fake about the whole experience . If your looking for privacy this isn’t the place , no doors in the restroom area, beds were sloppy , only 6 people in the pool at a time , two page waiting list for the pool. Also lied about pool hours was told it closed at 6pm to later find out it was actually 8pm. My husband and I were celebrating our wedding anniversary which was totally messed up due to the W!!! I wouldn’t recommend no one !!!!

I know COVID is affecting business however only having one bartender wasn't fair to him nor the guests. I'll still always continue to stay here because its in a great location and the staff is great. I would just recommend management monitoring business levels and calling in for help as needed.

I know COVID is affecting business however only having one bartender wasn't fair to him nor the guests. I'll still always continue to stay here because its in a great location and the staff is great. I would just recommend management monitoring business levels and calling in for help as needed.

We booked the W in Austin, because it was open, had a beautiful pool and all we wanted to do was sit by a pool for the weekend. We flew down from the Midwest to learn they didn't have room service and the pool was closed. Actually there were people by the pool, but only residence of the building, we couldn't use it. $350/night for a Best Western prison room. Horrible experience. If the pool isn't open don't show pictures on your website of the pool!!

We booked the W in Austin, because it was open, had a beautiful pool and all we wanted to do was sit by a pool for the weekend. We flew down from the Midwest to learn they didn't have room service and the pool was closed. Actually there were people by the pool, but only residence of the building, we couldn't use it. $350/night for a Best Western prison room. Horrible experience. If the pool isn't open don't show pictures on your website of the pool!!

Great location to shopping, eating ant the Moody theater.

Great location to shopping, eating ant the Moody theater.

My wife and I had a wonderful time from the valet to the customer service. We had a wonderful time!!!

My wife and I had a wonderful time from the valet to the customer service. We had a wonderful time!!!

Great gym. The rooms are small with nowhere for 2 people to put their stuff. The supposed upgrade to a "Fantastic" room was actually smaller and less equipped than the "Wonderful" room.

Room was dirty, hall was loud, people arguing on the floor. Very disappointed in a rather expensive hotel. More so, $50 to keep you car at the hotel for 1 night. That wasn’t advertised. I will never stay here again.

Amazing! Great service and location, highly recommend the bar too

It was super nice clean and super good location I love it

Great location. Professional, helpful staff! Enjoyed our stay. Will visit again.

Very clean room in excellent location. However this hotel doesn’t provide free WiFi and it’s cost are rather high. Same goes for parking fees.

The property was in a great location and the staff was very friendly. The hotel was very nice, but the bed was not comfortable...very lumpy!

The W is a beautiful property in a great location. The staff was was attentive and accommodated all of our needs. We enjoyed our stay at the W.

Excellent

Good location but poor lighting in rooms...hot water takes forever...overpriced for amenities