Holiday Inn Houston Webster by IHG

Carpet in halls was all bubbled up and the halls smelled horribly like a mix of soap and mildew made me wonder how clean anything else really was

Unfortunately I can’t tell you about cleaning because they were working on changing the carpet which is fine for us, but we were surprised that the TV is not working and the AC is so annoying because of the noise we couldn’t sleep well.

Hot tub doesn’t work no hot water Staff calling room at 1 am regarding confusion on room assignment

Everything was great. The booking was easy, the rooms were clean, and the beds were comfortable

The elevators are a little slow

Room was comfortable but carpet had a smell. The facility was nice and seemed to be in a great location. However, the parking lot lights didn’t function, there is no security presence and not much in terms of security cameras. Someone had their vehicle stolen while we were there and nobody heard or saw it happen. Beware because this looks like a prime location to be victimized. The management / ownership could do much more to protect the guests property in the parking lot. Unacceptable.

Staff was great. My bathroom was not very clean . I spoke up and then it was cleaned and spotless every day after that! Great job responding. Thank you.

Awesome stay. Katie at the front desk was wonderful. I recommend this place 100%. The jacuzzi was amazing.

Our room smelled disgusting & musty! We only stayed for one night as planned. But we told the front desk staff about the smell as we were leaving. Everything else about the trip was perfect. We could have changed rooms but we got in about 3 AM so we were too tired to exchange but overall it was a very decent experience. We have stayed here in the past and we will probably stay here again.

The pool was gross. There was hair floarong all over and you could see what looked like an oil slick across the top of the water. The chlorine smell was irritating to the eyes and nose.

All good. Decent stay. Decent breakfast. Double Queen was moderately Spacious room . Helpful and courteous staff

The stay is always wonderful

We stayed on the 5th floor. Immediately coming off the elevator there was an overwhelming smell- it was extremely unpleasant. I found out later on that the smell was coming from wall "air fresheners" plugged in along the hallway. The carpeting in the hallway also needs to be replaced. It is bunching up and causing a tripping hazard. The rooms were very dark. Not enough lighting. The showers were awful. The power went out for a few hours at one point and then half of the outlets in the room just stopped working. Lastly, the pool... it was disgusting. There were no towels left to take. When we asked the front desk for pool towels, they said they would bring some more. They brought wash cloths. My husband and I had to dry ourselves off with washcloths. The tile floors surrounding the pool were so slippery. It was dangerous to navigate with a toddler. The tile surrounding the hot tub poked out into pool area. I felt like our son was going to bob his head to far and hit it on the side of the hot tub. The pool was soooo dirty I wanted to vomit. There were used bandaids floating around. I also had a large chunk of someone's extensions wrap around my leg while I was in the pool. I would not recommend this property and will not be returning.

My room was great and clean, bed was comfortable. Breakfast is basic. Second time here this month and I will be back if need to.

Good selection

😡

I paid for rooms with breakfast, however the kitchen manager told me since I was checking out on Saturday I would not get breakfast and that I would have to pay for it, needless to say I didnt have breakfast. Very disappointed.....will not chose to stay there on my next business visit

Rest room and shower were very clean Not enough parking

Staff is incredible! Low lighting. Dark and hard to see. Manager brought 2 lamps which helped a little.

Great location

Clean room and great breakfast

We were given an ADA room which initially was ok. When the air went off I could smell the dirtiness of the carpet. There was a Febreze freshener in the room when we arrived which should’ve been my first clue. The carpet smell was the biggest issue. I did not request this room but they should have cleaned the carpet. The staff at check in were friendly and we did not eat at the breakfast bar. I won’t be staying here again.

My first room had a real bad smell

The smell of carpet fresh powder a little overbearing, lighting in room insufficient, pictures on WiFi start page show gym having a weight machine- there was not a machine.

I loved the room. Very spacious and the front desk lady was extremely polite and friendly. The breakfast was basic. Gym was ok. I’ll stay again if I’m back in this area.

Internet never connected!!!!

Nice bed Staff horrible

Hot tub was very hot which was pleasant. Pool was warm. Cookies in the foyer. Breakfast was decent. Room on 5th floor had good cold A/C. Slept well. Conveniently located to food shops. Pleasant staff.

Room was clean everything smelled nice all around the hotel. Usually some parts of the hotels smell muggy or moldy. The only thing I will say is the pool had waaaayyy too much chlorine. My eyes were burning just sitting in there. Other than that it was nice.

Good

Sunday night…3 couples were in lobby chatting away with a couple drinks and in comes Floyd. He clapped his hands at us so loud like 5 times and told us to shut up and go to our rooms. So disrespectful. Words were exchanged, cops were called and everything was fine. Unfortunately, the manager at the time left without speaking to us. Oh well. Sad holiday inn employs people that do not respect their clients. Rest of staff was amazing.

The room was dirty had a bad smell. Some holes had toilet paper in it that where under the bathroom counter. The carpet needed to be vacuumed the base on floor was falling off. The phone in the room didn't work and also killed a bug on curtains.

There’s only one way in and one way out of this property. It’s on a very busy street so be on the lookout for the green and white Holiday Inn sign. If you miss it, you’ll have to make a U-turn. Otherwise, it’s a great property. I enjoyed my stay. There’s lots of things to do in this area.

Location Requested highest floor assigned 2nd Clerk let herself in room while I was Unclothed and took too long to leave room Same clerk said I was Put in out of service room and was looking for lamp. I told her room was dark and only had 1 working light she offered free breakfast

The room smelled of stale air and strong cleaning products. There were poorly patched holes in the bathroom door. The morning of our departure the water was shut off due to a “burst pipe repair” but no one from the hotel informed us of the issue. When I tried to call to find out if it was just my room, the room telephone wasn’t working so I had to call the front desk from my cell phone. No one apologized for the inconvenience and they did not offer anything to make up for the issue. They just said it was out of their control.

Yes

Clean and modern hotel, but numerous items were missing in the room. However, after notifying the front desk, they were eventually rectified.

Everything was great,pool warm great food , great area as well ,very quiet and relaxing

Rooms too dark, not enough light. Sofa bed mattress imposible to use, dirty, the springs would poke your body. The door between the two areas interfered with the bathroom door. One of the beds had something that made my doughter sick.

Clean room

Amazing location and comfortable! The hotel is clean and staff was very helpful and accomodating A few things were missing in the room at the beginning, but we were able to get it fixed and switched rooms right away ☺️

The staff were all very helpful and friendly! We enjoyed sitting at the bar and playing cards. The room was quiet and the beds were very comfortable! Will definitely stay there again on our next Houston trip.

Great place

Breakfast was good, rooms were clean.Any and all questions were answered with hospitality.

Very pleased!

Our stay was absolutely amazing from start to finish. The staff was incredibly welcoming, attentive, and always ready to help with a smile. The room was spotless, spacious, and beautifully.

none

Breakfast was adequate. Indoor pool a plus for kids. Location convenient and near freeway. Staff was very helpful and friendly. We were very pleased with our stay there. It was exactly what we needed to continue our travel.

Yes

Clean room, friendly staff, great coffe, tea, lobby set up. Halls nd room smelled good. Decent gym. Breakfast pricing was a little confusing but overall great stay.

Some dirt in the corners of the room but overall clean

Room was clean, nice location within walking distance of several restaurants. Hot Tub was out of order.

Clean room

Terrific N/a

This location is in need of major facelift. Furniture is worn out, dripping bathtub faucet. Very outdated

Close to food Our room smelled like cat pee so bad! It was horrible, we ended up switching rooms with my parents since they are nose blind.

The breakfast options were a little lacking, but the staff were all friendly.

Small bathroom

Staff was great!

I stay often now because of location and cleanliness.

Everything was great and nice

Location was convenient Rooms on 5 smelled HORRIBLE. We had to go back down and ask to be moved. They moved 2 of our 3 rooms to different floors and different room designs.

Very good service but the A/C had a weird odor and they refused to give us another room, they said was full

It was nice and clean The halls and rooms had an odor. Also, had to ask front seat for handsoap & body wash, both were completely empty.

This is a very nice hotel in a nice location. The staff was very friendly, the room was quiet. Katie was very nice how we checked in. The breakfast was very good. Cant ask for much more than this.

It was a very great stay I stayed 3 night and it was a great to have my room cleaned all the three days fresh towels bed made floor mopped! I truly enjoyed it breakfast was great all though I missed a waffle but it was great the staff is super polite and friendly will definitely stay again with them

The front desk staff was so warming, and friendly. The room was clean and comfortable.

Clean room nice place

The room was missing at least 3 lamps, the hot water was out for 1 day 1/2. The elevators didn’t work half the time. We are elderly & our room was on the 5th floor. The microwave kept beeping intermittently for no reason & the fridge didn’t work. There was also some kind of caulk or tile mixture splattered in the tub.

The electricity was out so we didn’t have elevator access

Walking distance to pretty much anything you needed. Busy area, felt safe. Hotel was nice for our one night stay between airport and cruise port.

Our room smelled as there had been a dog in there prior. The tile in the bathroom was cracked and there were stains in the basin of the tub. Sure enough, there was zero hot water. It was freezing cold. I had to walk to the front desk to let them know the state of our room because the room phone had been disconnected. I wish I was making all of this up but instead it’s true. The front desk told us to ask for a refund through Hotels.com.

no hot water and no iron

There are several places to stay in the area so we will find somewhere different next time in the area.

Clean and friendly staff. Good location.

It was an amazing stay!! Love this place and the staff!!

Room was fine

Hottub wasn’t hot. Indoor pool was ice cold may have well been outside. Room smelt. The front desk lady was nice tho.

Very nice

Yes was perfect be back spring 10 outta 10

No hot water and most outlets in room did not work. Reception when checking in were very friendly

No only one towel got two people, no lamps, only one light in room, coffee pot did not work

Needs heavy updating. Stayed on the second floor.

Staff were nice, rooms were clean. Room had a wobbly toilet.

Clean room, staff was efficent and friendly.

Clean place. Staff was very friendly.

The whole hotel has a weird smell that's trying to be masked with a cheap fragrance. The rooms are dirty, and tired. I don't usually leave negative reviews but when I had to take a cold shower because there was no hot water it was the last straw.

The room wasnt the cleanest and not enough lighting

Staff was very good. Room was very big and comfortable but the smell bothered me. I don’t know where the smell came from maybe the a/c.

Great stay and we loved the indoor pool. Breakfast was also good. Will stay here again.

Clean room, courteous staff, great breakfast options

Surprised in a good way

Lobby is nice and decorated beautifully. The room was a bit dated but clean. I could only get lukewarm water from the shower so that was not fun being it’s mid-December.

Front desk was awesome. Gave our room a complementary breakfast and early check in . Clean and great location.

When we arrived, we were informed that there would be a ten minute wait for hot water. When we got to the room, there was a bug crawling up the wall and more than a couple of "dips" in the floor. Holiday Inns are usually pretty reliable, but this one could use a bit of work.

Had some issues at check in but overall went well

Did not get breakfast there

Made my stay very comfortable

The room was wonderful. Was very disappointed in the breakfast. Food was cold, some things not available, like eggs.

The room had a strong mold odour.

Great location

Hotel seemed very clean but floors in my room was sticky. They moved me to another room but after they cleaned that floor was sticky as well. You could see foot prints where they walked. Room smelled bad. I think smell came from whatever they mopped floor with. Not sure would stay here again.

Everything was nice and on point I will stay there again. They had good breakfast also.

There was no breakfast and the pull out bed was dirty and stuff was left from the last person's visit they said they would bring a rollin out bed and didnt

The room was clean and well stocked with toiletries. Quiet as well. Staff was very courteous and helpful.

Desk clerk very nice . Hotel very clean . Received text message if need anything requested more towels and received promptly

Room was very clean, also very quiet. Although we did not use them, it was nice to have the amenities available. Staff extremely polite and courteous.

Clean and friendly staff

I had to change rooms 3 times. All the rooms smell like pets and pet urine. I don’t understand why hotels are pet friendly. Because when they check out someone else has to sleep in that room. I was very disgusting.

Clean room, easy to go to Houston in the morning

The lady at the front desk was awesome! Very helpful and switched me rooms with no hassle. Unfortunately i had to change rooms due to a terrible smell and ended up in a room with a smell but tolerable. My 2 friends stayed there as well and there rooms were super clean smelling and great. So overall it really wasnt bad i just had a funky smelling room

older property not being well maintained at all by management or owner; sketchy people hanging around outside; hard to find at night because it is behind a couple of shopping centers. breakfast not included in the cost of the room; room had lots of broken or damaged things in it; no lamp on the desk.

Room was clean shaff was nice abd helpful

The hot tub is out of service. I was so excited to use it and we got here and it’s not working. I understand the hotel is under a makeover I just wish I would have known before booking like on there website everything else has been great so far front is very nice

One strange thing about the room that was a bit off. There were painters tape labels all over the walls, countertops, and doors. The room itself was clean and comfortable.

On 20th Sep morning, the receptionist said that one invoice would be switched to Isao Hashimoto from Ueno Nobuhiro. However, we got double charges. Now both I and Isao Hashimoto are charged the same amount for stays. Please pay me back for the Isao Hashimo’s stay. I’ve already asked my credit company to solve this case. Thank you.

Great customer service.

Looked as if the floor was undergoing renovations, with blue painters' tape stuck in multiple places. Lighting in the room was poor, with no light at or close to the desk. Also seemed as if the room was missing some furniture; only one chair in the room, so nowhere to sit except the bed.

Hot tub and pool area were just as spotless and clean as our room.

Although it seemed to be going under renovation, I enjoyed my stay. The front desk was friendly, the pool and hot tub were refreshing and the room was cleaned every day.

Nice fridge and microwave in the room. I didn’t get a chance to use the gym. Coffee was complementary in the hotel lobby. The fee charged for my room was also super competitive compared to other properties in the same area. Definitely recommend this Holiday Inn Express Webster location.

no USB ports in room nowhere to connect phone, kind of dark in room ,shampoo dispenser too high

Great staff, clean and great location

No lights in the room except for 1 lamp in each room. Staff informed us that the breakfast was made to order, actually the same food that you get free at other hotels, they charged $12.00 each.

The jacuzzi and bar both are nice wish they could be joined.

Positives were the easy check in process and front desk staff and the delicious breakfast. Within walking distance to restaurants and retail.

Stayed 3 nights and some of the items on the breakfast line were not warm at all 2 of the mornings. The room lighting was very dim. I made a comment and someone quickly came to fix it but all they did was put in a different hue of light bulb which help very little. We were in a suite and probably should have has at least one more lamp in the living space and the bedroom

It was a awesome stay, as always

Stayed here before and will do again. We did have to switch rooms as the original room smelled moldy and the AC was not doing the job. The staff switched us quickly and the new room was great.

Great stay

Location was convenient.

The room was very clean and staff was very welcoming.

They’ll put you in the wing room and then charge you for THEIR mistake. Rented a room for 5 days and one for one night and they gave us a wrong room twice then charged me extra for sleeping in it.

Employees were very helpful. Smiling faces check in was easy.

Staff was kind, facility was clean. Parking is limited

We loved staying here! It was clean and comfortable!!! The beds were so comfortable as well!!! The staff were very nice and helpful!!! Close to a lot of Restaurants and places to go that were fun! We will be staying there again!

Customer service 👍

The staff was very nice and aware and also i love how they greeted us

Shower was horrible .. musty smell .. front desk was helpful and friendly …

I love the rooms the staff is very nice and they ensured that I received exceptional care

Room smells moldy and very humid

Property good but do not over book the rooms

Nice stay for the night , some what outdated and needed some cleaning in hallways and common areas.

They are redoing a lot things due to storm damage, which is needed so i will give small pass. But they definitely need updated in a lot od errors

Very convenient location and the staff was very friendly and courteous

I like the layout of the room and the locatio

Our room was nice and clean, and the beds were very comfortable. We were able to see the fireworks from our room window which was nice. There were plenty restaurants and stores within walking distance. The indoor pool and hot tub was nice. My only complaint is that because it’s closed in it’s humid and can get stuffy when you’re in the hot tub. There were always plenty towels. I highly recommend this hotel for families, couples, or solo travelers.

I liked the parking

10 de 10

Wonderful staff. Texas needs to recycle

Very clean

The worst hotel! We did not even stay the night we found an alcohol bottle behind our pillow right after check in. Spoke with front desk lady she was very sweet but she mentioned someone would come up and no one ever did we just ended up putting it outside the door so there was nothing really done about it we decided to leave and she stated we would be getting a refund but no one has reached out to me!

Excellent

and i found a DIRTY, RUSTY RAZOR BLADE IN my PILLOW CASE. and when i was notifying the “ manager “ about it she didn’t accommodate me at all. She tried saying that i put it there and she claimed they check every room and make sure everything is ready for guests but this was indeed not the case. Very disappointed with this, and i wasn’t even helped. so simple to just admit your wrongs and accommodate your guest. especially with something that is your fault.

Great place to stay.

Room had roaches

Very nice place to stay. Everyone was helpful and pleasant. Michelle was especially fun and friendly in the bar area!

Super friendly staff, especially Michelle in the bar! Comfortable room, nice bar area and breakfast

the hotel itself is clean, welcoming and has a friendly environment and staff. easy check in process and was greeted with excellent hospitality, despite us getting there closer to 12am.

Clean, quiet, great staff!

Excellent service, clean and staff is nice.

The hotel is dated rooms and showers old need to be updated... 1 elevator was out for maintenance

Place looked nice but room was not clean and up to date. Looks like in addition to dirt they had painted room without a drop cloth so paint stains as well. Checking was cumbersome for a prepaid room.

Great stay as always.

This is just your average "inexpensive" hotel. Nothing extra, and very poor water pressure. The staff was nice and the facilities were clean, comfortable, and adequate. This is our second time staying in this hotel, which hasn't changed much in the last year.

Everything

The staff was very accommodating and very helpful

Beds were terrible. We had a king suite and the linens for the pull out couch were not given to us. Nor were any extra pillows or blankets in the room. When we did get them they were worn out and thin and the mattress on the couch was worn out. Terrible sleeping. No clean towels. Family 4 and was provided 3 towels. Had to wait for them to be washed when we asked.

Had to call the maintenance man to spray around the air conditioner. There were ants, maybe a small opening in the wall or something other than that a couple of the staff at the desk could’ve been friendlier. Also did not know that booking with Expedia would not give me points with IHG. The only reason I booked with Expedia because it was cheaper than the member prices which I was surprised at.

It was awful with blood stains on the floor!

The hotel is undergoing upgrades. There was drywall and paint all over the hallway carpets. One elevator was down for upgrades which meant long waits for the other one. Also, the outlets on the bedside stand were wired to the room entrance lights. If you turned off the lights, you couldn't charge your phone. The front desk said that was going to get fixed in the renovations. Hopefully they replace the stained sofa in the room too. Breakfast was mediocre and the bar has very limited selections. All those nits aside, the room itself was clean albeit spartan and the bed and bedding were comfortable. Considering the price, it wasn't that bad.

Pool and hot tub😀

Check in was a little slow. Restaurant was ok. Waitress in bar was friendly. Our room was very comfortable.

Great hotel

I enjoyed the experience there could be better food choices for breakfast since it’s no longer complementary.

Everything was great!

The hotel needs and is undergoing renovations, which is resulting in inconsistent quality. The staff is excellent and friendly. The hotel is set back from noisy roads; we enjoyed the quiet.

Very close to the space center. Good dining options. Neatly maintained property

Very nice

I've stayed at his hotel for several years. The hotel and staff came off as tired compared to past stays. The workout room was nice and clean. The room was cleaned, but was showing more wear than in previous years. Some things were not included such as the breakfast that used to be part of the stay. There was not an appreciable decrease in the nightly rate to compensate for the cost saving measures.

Thank you for making our stay great!

This is an old shabby hotel. It should not be promoted as IHG like it is supposed to mean something. It is old and stinks I booked 7 days and checked out after one!

Stay before a cruise. Short stay but desk helped print some stuff for us. Daughter forgot her AirPods and we tought we had lost them. When we returned we stopped by a week later and they found them and held them for her. Honest staff we would stay there again

Excellent service!!

We were trired from driving fro deep east Texas and having thanks giving with our family. The room was spacious and clean and wewent to bed early. It was quiet and comfortable and were wer able to sleep for over 8 hous. Loved it

They gave me a room, but the HVAC unit didn't work. It was mid-November so that it would be a bit cold in the evening. I checked in late due to my flight, so I didn't have a chance to call them to look until the next day. I could not sleep well as it was chilling, and the heater didn't work. A repair man and manager came in the following day and tried, but they agreed it didn't work. The manager apologized and agreed to provide a $20 credit. They gave me a $10 credit and then charged $20. In the end, they charged $10. I contacted them, but they didn't call me back. I would not use them in the future.

I specifically chose this hotel because it had an indoor hot tub. Well the water was not hot, basically like pool water temp. And then the elevator stopped working and the AC stopped working. They said it was a power outage but I don’t know because the lights in my room still worked. Nice staff but not at all what I would expect from a Holiday Inn IHG

I did not have a pleasant stay.

very clean

All of the staff were very friendly and super helpful. 10/10 will stay there again

Room was clean and big

Hotel is very old and dingy. It needs serious renovations.

Good staff, clean room, machines were empty. Would have been nice to know at check in so we could go to the store to have refreshments. Nothing on room about check out times, restaurant or TV stations.

It's a very nice place to stay! It's clean beds are comfortable

Have stayed here several times because they never fail to be excellent! Always friendly, room clean, breakfast great, property clean in and outside. Looking forward to my next trip and stay at this hotel!

great stay.. comfortable & clean to our liking.

The location is the best part of this hotel. Being close to nasa for an affordable cost and a hot tub was great. The condition is poor. The toilet in my room was falling apart as well as the bed side lamps. It seems like the hotel has been neglectful on maintenance and upkeep compared to the amount of usage it gets because the hot tub was also unclean with a large amount of soap in the water. The design of the hotel is very lazy and disjointed, it’s like it was an old Marriott hotel that IHG bought but to save money, they didn’t turn everything over to one style of design and left old elements in place. This also goes for the room where new and old furniture and textiles and artwork are thrown together haphazardly. In the pool and hot tub room, there is a standard sign that lists pool rules, rather than replacing the sign with updated expectations, someone added a piece of paper with an additional rule, this lack of attention to detail and “good enough” attitude seems to be an overall reflection of the property. You are getting what you paid for here.

Great customer service! Very accommodating!

The Airconditioner unit was very musty and needs the filter to be cleaned.

Staff was very nice

Quiet

Our room smelled like dirty underwear. There were food sprinkled everywhere in the halls. AC didn’t work. The couch smelled as if someone wiped their dirty butt all over it! Never ever again. Absolutely disgusting!

Nice enough to stay a second time. Smelly room, dirty carpet, and moldy curtains are a low point. Super cold pool for nice dip on a hot day.

The staff was polite and friendly. I was a little disappointed that breakfast was 10.00 per person. Win some lose some.

Pool was dirty

Convenient location

We had booked this property way before Hurricane Beryl made landfall. The customer service representatives at the reception were more than helpful!

Good

clean and the staff was very nice!!

Nice, friendly, and clean!!✅

Overnight stay for longer trip. Every thing in room is fine. Associate at service desk very helpful and courteous.

I will not stay at this property again. I prepaid for a double queen suite and when I arrived, they had given my room away to another family. This was prepaid a month before I arrived. If a family decides to stay another night then you should move them to a room not give away another room that is prepaid by someone else. My family slept on roll-away beds not what I paid for.

Very satisfied