Candlewood Suites Houston Space Center – Webster

There was no “grab n go breakfast”, as advertised on Expedia. No dish soap. No extra linens for pull out bed in room. Staff was standoffish not kind, nor helpful. I was checked in while she remained on a personal phone call entire time. Even though I’m on a walker from surgery, she put us in the most furtherest room on our floor. Phone in room broke. No paper towels in room. Truly disappointed.

This property in Webster, Texas was amazing. The staff was very friendly and the rate was so good. The rooms were absolutely exceptional. They were clean. There was so many places to eat around this little town and it was just so great. The rooms are comfortable and absolutely wonderful. I loved it at this place. I absolutely love this property 100% everybody was amazing

They need automatic front doors

Very clean and well maintained Miscommunication issues

Pleasant

Very nice place

Great experience and friendly staff

The first room they gave me had small roaches crawling everywhere

Everyone was nice, friendly and helpful

The entire staff was excellent from the front desk to all the house keeping employees.

Pet friendly Air didn’t work & the elevator kept getting stuck

Everything was great but the front doors were hard to open. They need automatic doors.

Desk agents were great. I had an issue after booking. They handled it within 30 mins. I was very upset about it and their calming energy kept me calm. 👏 👏 👏

Good

The front desk experience was fast for check-un N/A

Was a great experience they really helped us out of a bind the hotel we booked canceled our reservation we came into town 3am. So greatful the only issue was the elevator was messing up alot. But other than that everything was great

Great place to stay!

Very unhappy , terrible customer service

1/5 – Checked in after car theft in Galveston, no phone or cards. Room phone dead. Owner demanded payment before noon Sunday despite crisis. Staff monitors cameras remotely and seemed scared. Was kicked out of lobby at 10pm Monday while waiting on emergency funds with my dog. "Under New Management" is misleading.

I loved having a full (minus an oven - but we didn't need it) kitchen. The bed was very comfortable and there were plenty of pillows. What I didn't love was having to go all the way to the last room down the hall on the 2nd floor with crutches. Between the highway noise, the people who let their children run across the floor above us most of the weekend, and the people who decided to have a full-on loud conversation literally outside our door at 7am, I found the room too noisy. The TV only plays regular TV channels and the guide doesn't tell you whats on, just the name of the station. It's past time to upgrade to smart TVs. For us, the location was great. Escalante's (about a block away) has great fajitas and Snooze (across the street) is a wonderful place for brunch and a great Bloody Mary!