Comfort Suites near NASA - Clear Lake

1 star hotel. Joke. I want a refund -- I was lead on.

Would stay here again clean rooms nice selection for breakfast

Gym equipment is not maintained and outdated, generally hotel is poorly maintained Water leak in the room from rooftop that crew did not seem to be worried about

The breakfast room it did Not have hot Grits nor hot Oatmeal, the hot water was taken off of the coffee machine so no one could No make instant grits or oatmeal and maybe get a microwave to reheat waffles/sausage/eggs..

Hotel was good, though the pool was extremely cold.

Spacious room and the staff were very helpful and responsive.

The mattress for the pullout bed had MOLD growing all over it. The pool was ice cold. would recommend if you want some place cheap with nice front desk people.

Great breakfast

I could hear the neighboring room’s occupant’s conversation and tv clearly. The walls are very thin. The shower seat in the walk in shower was rotted and coming apart. You could see through the seams on the bottom, because they had come undone. It was full of mold and mildew and completely disgusting. The floor in the bathroom in front of the shower was soft and water damaged. The tiles were loose and broken. The sink faucet was restricted, hardly any water flow. The room was otherwise clean and spacious. The bed was comfortable. There is a coffee maker, microwave and mini fridge. The young lady that checked me in was rude and dismissive. Couldn’t even be bothered to tell me where the elevator was, as I was on the 3rd floor, or give directions to my room. When I came in late from work on the last night of my stay, my key card quit working. The doors were locked at 11 pm. Tried to ring the door bell for 10 minutes with no luck. I had to call the motel to get someone to let me in and reprogram the key card. I was very disappointed. I’ve stayed at several other comfort inns and had good experiences every time. This was just ridiculous. I’ll be staying elsewhere for the rest of this job.

Everything

Comfortable bed. Quiet. Good location. The stairway door was propped open. That's a fire hazard. The pool area was not securely locked creating a life threatening situation. We pointed these issues out to staff but they didn't take action, acted as if it wasn't a problem.

The 2 "men" who run the whole hotel or at least the front counter are terrible. They're rude and don't know a thing about guest services. They overcharged one of our cards twice. Here it is 10 days later and the charges are still pending and argued with ME over it like it was my job or mess up. Literally just 2 nepo babies running that place. "Russ" who's supposedly the manager doesn't have a clue how to do anything but take your money. The other guy who I'm assuming is a brother (not sure) likes to use the rooms that are booked for personal use. I saw him go into the room across from us and use the bathroom for god knows what. He was in there for a good 10-15 mins then left. In my opinion super shady. I'd definitely stay ANYWHERE else besides this motel.

They had friendly and courteous staff. This hotel is in a great location. Saw a roach in closet

Beds and pillows were uncomfortable. Overall it was clean just slightly run down. Breakfast everyday was good and a nice addition. Pool was ok and hot tub is non existent. Location was alright felt safe and was close to everything.

Room was clean, seen stains on curtains. Also I booked this room just for the day so we could enjoy the hot tub and indoor pool. But after check in we were told it’s not a hot tub, it’s a cold plunge! Like what!?! Bags of trash were left at the end of the hall by the elevator for a long time. We also had a torn a blanket on our bed. And the ac had turned off at one point and was not turning on.

The location was perfect.

Everything The tub

The comfortable bed and area Nothing

Parking was easy, room very clean and comfortable. Walking distance from several restaurants and shopping opportunities.

Room

We had to change rooms 4 times total. Two of them were handicap accessible rooms with bathrooms that needed repairs. The other room we were re-assigned to turned out to be occupied. The final room we just kept even though the curtain rod in the bathroom was broken. I used a bandaid to keep it closed! Also, the night staff was rude. When we needed to change rooms due to their inadequacies, the attendant was rude and actually nonverbal and then on consecutive nights, she would not even greet us. There was another night attendant who also never looked up or greeted us when we arrived. Night staff were very unfriendly and unwelcoming. The morning staff, however, were very friendly and helpful.

Jacuzzi wasn't working. The wifi was so weak it was unusable. If not for these crucial issues, my rating would be much higher.

Location

Clean rooms, friendly staff, clean pool and hot tub

Need renovations throughout. It is old and rooms reflect their wear and tear,

Room very clean. Was surprised and got a handicap room. We are senior citizens so it for sure helped. Young lady who checked us in very courteous and polite.

The room was comfortable. But no movie channels no direct tv which was advertised. I didn’t know this until I got the statement and I noticed on my bank statement. They were charged me $250 when I called them to ask him what was going on they said it was a pre-authorization well they never told me that, and if I wouldn’t have noticed it like a lot of people do not, they would just steal their money like they did mine and I had a hard time getting a hold of anybody when I wanted my pre-authorization deposit back. They never told me about a pre-authorization. We will see if I get my money back. If not, we’ll go from there.

Great stay!!

Great free breakfast! Friendly and knowledgeable staff. Easy to find our way around the area. The property is in need of some cosmetic up dating.

Booked the hotel for the pool and hot tub. Hot tub was colder than the pool. And the pool had some sort of wire hanging out of it. Wasn’t very comfortable getting in the pool due to that. So wasn’t able to enjoy either of them. Will be contacting hotels from now on to confirm if the hot tub works.

Clean facility, it smelled clean when I walked in, the rooms were spacious and clean. No issues at all!

That's our favorite place food was good ?

Location Looks dated, ni eggs in the breakfast buffet...breakfast area was dirty

Room smelled upon enter asked for another room second smelled worst , floors broken, dirty towels, will not stay here again …. Customer service was very pleasant but this establishment is very outdated !!

Very nice hotel. It was decorated nice and was clean. Check in was easy with the front desk person very friendly. Would definitely stay here if ever in the area again.

First assigned room had trash in waste can & semi melted ice in bucket & temp set at over 75 & tv didnt work. Was relocated to another room. Was adequate. Hotel is in need of serious fixes/ updates. Shower curtain rod sagging unable to keep closed. Plaster bubbling & peeling poor carpet installation. Worn out upholstery. Moldy/dirty artwork. Breakfast adequate. No hot tub. Pool frosty. 4 night stay. Would not stay again for 4 nights.

Clean, comfortable, and super close to the hospital my dad was at.

Key card kept going out. Breakfast was gross

Very uncomfortable, no tv, and was not notified prior to checking in

Unsafe pool conditions ( light fixture left out floating in the pool not in a fix spot) Dirty/ broken hot tub Overwhelming smell of chlorine in the pool room and in the hall $150 deposit is over priced

The rooms were very large but poorly maintained. The seat in the roll in shower was falling apart and dangerous to sit on. I had to request a different shower seat. The air-conditioning on the 1st floor was not working. The ice machine areas were dirty and the ice machine on the 3rd floor did not work. The hotel is in desperate need of a re-model. Also the hot tub did not work.

parking area seemed safe

Clean rooms good customer service

They have Roaches

Ac was out. Hot water didn’t work.

The gym equipment was broke and did not work. The hot tub was broke. The pool was unsafe with the electrical hanging out of the pool wall and was unable to use. The ac wasn’t working properly the bed sheets were so itchy had to pull them off. The room above and next to mine were so noisy. Most of the staff were not friendly. Breakfast was ok.

Staff excellent, breakfast good, pool and spa were out of order.

Good

Excellent

For being a quick trip and to essentially use it to sleep, it met my needs. The reviews were pretty accurate, oddly the room felt cold initially but then it warms up? Room was outdated, it needs attention for sure. But to checkbox price, it was part of a bundle and was worth it. Don’t expect resort level style.

No

My stay was good, the rooms were spacious and clean.

Sadly it was so run down maintenance poor pool and jacuzzi was not working and cold. Chairs in dining area were peeling. No air conditioning in lobby area.

The only thing I did not like is in the elevators they had a thing that shows when the elevator needs to be renewed and it wasn’t renewed since 2022

Jacuzzi was broke, sausage and egg with potatoes everyday for breakfast

The room was amazing for comfort for me and the family.

The most important things were perfect, though. 5 stars for breakfast, cleaning service and customer service. But hubby and I picked this hotel for the hot tub . ☆ also, not 1 machine worked in fitness room. ☆ we paid too much $ for amenities we could not use :( But for real, everything else was wonderful. Very nice place, just needs repairs. Very close to NASA and UTMB doctors appointments. Plenty of restaurants near by. Over-all a good experience. Just not what we paid for.

Elevator smelled bad from old carpet, room had rusted panels on bath ceiling and dirty grout all around, breakfast area not very clean and poorly serviced.

Very old and nothing is attractive and cool

All in all, I will not book this one again.

Very nice will definitely stay again

be aware that they will charge a deposit fee if you book through a third party. i dont know if this is applicable booking directly with the hotel.

It was sooo hot they had fans all over the lobby so they know it was hot when asking if the AC was broken they said no. Everything was fine, they had 5 ice machines and inly one worked and it kept braking and the man from desk would do something to it and it would work again but also had trouble keeping up with the whole hotels needs the inside pool and hot tob are broken and have been for a long time i think its one less thing they have to do or deal.with and they dont want to put money in this hotel they just want to keep taking people's hard earned money and we are not getting everything they advertise. Had they fixed the air and the pool and hot tub it would not be so bad.

Close to my drs appointments

No AC and room was dirty. mattress was disgusting

Room was nice but the hotel was old and upholstery was torn up. I thought I booked a safe and clean hotel for my son and I. It was very ghetto, the area must not be good because the other guests were barefoot and in pajamas. Breakfast closed sooner than listed. We rushed to leave.

A/C was blowing little air

No A/C throughout building, Breakfast kept running out and was cold to touch. Leaks everywhere in the building, Very unsanitary. Listing should have never been on hotels.com

Older dated property. Lobby was humid and hot the entire time. Room was spacious for our family. Just a semi below average hotel.

Stayed the night before going on a cruise, close to where we needed to be. Good breakfast.

Not terrible. I just feel restocking items is important. I also was disappointed we did not get to have the hot tub because it was broken. I noticed a lot of black mold looking spots on ceilings. Elevator smelled like marijuana. Curtains were broken in our room. Street lights shown in our room.

Issues began when I tried to communicate with the hotel via the app, and send a message... the message was never replied to. Next, there was no A/C in the common areas, it was almost as hot in the lobbies / hallways as outside, but no indication of there being issues, or apologies for the heat. Then, there was a roach in the hot tub (no didn't use it),, and the hot water for the shower took about 10 minutes to get hot. The Spa (Hot Tub) in the pool was broken, no hot water, and there was a sign on the door about it that looked like it has been there for quite awhile. And the last item was the first floor ice machine.. it was broken.. and it was broken the last time I was there, several years ago.. and still had the same sign taped to it telling guests to use the machine on the 2nd floor. I'm not sure if this hotel has been through multiple owners, or if the owners can't afford the upkeep, and I'm typically understanding that sometimes in business things happen, but a large chain should not allow a location like this and needs to step in and get this property back to the standards expected.

A/C did not cool enough, even when set at 60. Roach in the room. Ottoman foot broken off. We thought the hairdryer was broken, so we asked for another one. They didn't have any as they are mounted to the wall. We were attending a conference and needed to look professional. Finally asked for a key to an empty room so I could dry my hair. I don't think we will ever stay at Comfort Suites again. Had another bad experience in Abilene a couple of week ago at a Comfort Suites.

Clean and quiet

Was really clean and everything was at working conditions. Ther were very friendly and polite to us which made us feel welcome.

The property was poorly taken care of

My stay was excellent. The room was very clean and had good air conditioning. Thank you for the breakfast also.

The front desk staff were always helpful and kind, which I appreciated. But the condition of my first room and aspects of the 2nd room were deplorable. Roaches in the restroom and main room. Wallpaper peeling off the wall in all stages with visible mold underneath. Huge stains on the carpet. The only reason I did not request a room change that night bc I had a late check in after a long long drive. When I asked the next morning the staff was quick to get me another room. The 2nd was an obviously an updated room and much better. Then as I was climbing into bed I noticed the bottom layer of fabric was slashed into and cut up. I came to the hotel to get some alone time to relax. This was much less than relaxing and disappointing that I spent my hard earned money on it.

They need an urgent remodeling!

That hallway and room smelled very musty like maybe they had water damage or something in the past. There were some spots on the ceiling that I was not sure of.

Will not be going back to this one!

I would NOT recommend this hotel for anyone. I checked in on day 1 to my room and went to the bathroom and the bathtub was mud dirty with brown stains across the front to the back, then I attempt to use the charging outlets and NONE of them worked. I tried to call the front desk to advise of these concerns and the phone in the room did not work at all. I proceeded to walk downstairs to the front desk and they say it is just stains but would u like a new room I said yes. I get to room 2 and the bathtub looked identical to room 1 bathtub (mud dirty) Then as I tried to close the curtains because it was night time, i discovered the curtain rod on one side was broken and laid against the wall. Then once I laid down for bed I discovered the thick bed comforter was scraped up like a pet ate it up with the cotton coming out.

No comment

The only thing i didnt like was the fact that the hot tub and pool were not in working order

annual stay, friendly staff, comfy bed, good location

it was nice and quite

Desk clerk at check-in was very nice. Expedia showed the room would have a tub/shower combo, it was a shower only. Loose tiles in the bathroom. Third floor hallway smelled horrible. Bed was very hard. A/C worked but was very noisy. Elevator floor was covered with a carpet scrap that had raggedy edges which could be a tripping hazard.

Property was perfect for a one night stay before checking into hca clear lake the next morning.

This property does not have a working hot tub and I specifically booked for that amenity. According to staff, this has been an issue for a while but the owner refuses to update online listings to reflect accuracy. The beds and pillows are super uncomfortable, the shower head was leaking and had low pressure, and the WiFi was so slow I couldn’t connect.

Customer service front desk was really nice

I liked the fact when i called the lady answered and assured me we could check in til 5 am. She was there and greeted us when we checked in. Towards the end of our stay i was getting coffee and water had been spilled by previous person. This same lady was like there go you napkins rightthere to clean up that spill. I said ok i did not make mess but i will clean up. Felt like most of staff did not want to work there. Had they been up front about the pool being dirty when they told us the hot tub did get hot but jets worked before we got there we would not have booked here. Anyway as i said seemed staff really isn't there to work so i took the liberty of doing stripped the bed down to mattress made sure the counts were, noticed stains and why offer a sofa bed and not have bedding? I must have missed something. There. Breakfast was better than some but not as good as it could be. I see why there is a box to drop room keys for check out. I was concerned i would be accused of something else i did not do. Please let Expedia and etc know your pool is not open and hot tub is broken not working at all. Would have saved us enormously

My room smelled so strongly of ammonia that I had to open the window and door to air it out. It was so strong, it made my eyes water.

Average but fair price

La posiciona no tiene agua caliente

The room and breakfast were great. We chose the hotel for the indoor pool and hot tub, but the pool was freezing cold. The hot tub was dirty and the heat and jets didn't work. We were very disappointed ☹️

The room itself had a very weird smell, like moldy or wet. Many repairs were needed in the room that they could have taken care of before us arriving

I don’t think this property warrants an 150 dollar deposit. When you book with them on Hotels it doesn’t mention a 150 dollar deposit anywhere on the check in instructions or on the booking confirmation.

Didn't like many things. Hotel was very dated and had not been updated. Paint was fading. Carpet seem faded. Smelled of disinfectant in the lobby, room and throughout hotel. WIFI was an antiquated mess that was slow and continually dropped user. Hotel staff never came clean on how to re-register on network and made us repeatedly come to the desk to login. Electrical outlets in our bathroom did NOT work. The whole facility just seemed to be terribly dated and minimally maintained or updated. We will never stay there again.

Sad because they ask for additional 150 dls deposit

When I got to the room i contacted expedia. They spoke to the hotel. The front desk then called me and told me I could check out early(the next day)and they would refund my second night.

Linens were clean. Bathroom wasn’t up to my standard. Hallways were hot and humid. Room didn’t seem to cool. Towels were dirty/stained. Breakfast was awful.

Very nice hotel. Excellent breakfast and very clean. Only disappointed about not being able to use pool. We got in late the night we stayed and we woke up to get into pool but it opened up at 10 so we didnt have time to swim. But overall very nice place.

No tub stop for kids to take a bath, and water pressure was awful.

Mold was on the ceiling in the bathroom. The spa was not working and very green. We went with this hotel because it was supposed to have an indoor heated spa and that was not the case. The bed was ok, harder than I like. Breakfast was tasty.

Was upset hot tub did not work they did not have it posted when I booked, the ice machine didn’t work on my floor, they had no milk for the cereal and no juice was not happy

Nice hotel, good spacious room, unfortunately the air con didnt seem to cope with the size of the room - even on the coldest setting it was still very warm in the room overnight. Duvet wasnt in the best condition either, several rips in it. Otherwise good, nice indoor pool and convenient location for visiting NASA

Property is located near lots of food and shopping. Very easy to find. However, the property itself left a lot to be desired. Swimming pool and hot tub was not operational, ice machines not working, juice machine for breakfast was not working, carpet in elevator was torn and ragged as well. Furniture in the room is showing its age. However, everything was clean and the bed was comfortable. Plenty of parking for the hotel.

We liked everything about our stay except the breakfast on Saturday was poor. Wasn’t just me. Everyone grumbling. Juice machine broken. No eggs or sausage All gone by 8:30. We didn’t even try for breakfast on Sunday. We went out. Room nice. Wife liked the extra towels. It was quiet.

Nice time

Rooms/bathrooms could use updating. Only ice machine that was functional was on the 2nd floor. Breakfast was standard pre-made/warmed up items or cold cereal and muffins. Overall, with the location and necessities being met…wasn’t a bad experience.

Staff is very nice

Not worth what i paid for.

They price was more than i was quoted. The place was dirty. Breakfast was shortedned hours and then claimed they were out of stuff but i gather they just never really serve breakfast and certainly not enough for if the place was full. The folks upstairs ran and jumped all night and screamed and you can hear it all. The curtains were covered in mold. Wouldnt recommend.

I often stay in Houston, and this hotel has to be one of the best I've stayed in. When I entered the room, it smelled wonderful and exceptionally clean. I highly recommend this hotel. It's a bit pricey, but it's worth it."

The breakfast very limited I wish it had more variety

Very enjoyable and my kids had fun!

I think overall this is a decent hotel. However, the price was much higher than usual, $192, because it was a holiday weekend. For that price I would have expected the pool and hot tub to actually be heated but they were both broken. And also for breakfast to have been better - e.g. the standard juice machine was broken as well. Room was fine and comfortable but I would not stay here again.

The hotel was amazing. I booked this hotel because it said it was pet friendly. When I arrived with my dog I was told they do not accept pets. My wife and I had to take turns sleeping in the car with our dog.

Not much choices for breakfast

Fitness room--- everything broken. Pool looks like a petri dish. They leave an attendant alone at night. The cleaning women came in after i told them not to, they took my sheets and didn't replace them. I had to go down to the front desk to get sheets because no one answers the phone. Not only that, the woman behind the counter gave me THE WRONG SHEETS 3 times and then i had to make my own bed. Avoid this dump.

Charge a check in fee the pool had not been fully cleaned the gym area equipment was all broken tried to cancel reservation as I had not even been there 10 minutes they would not do it

We stayed at a Comfort Inn years ago so thought this would be OK. We won't be staying in a Comfort Inn again. Breakfast was a dried out egg so stiff it was unedible, frayed dirty carpet in elevator, laundry pillow case left in the middle of the hall, faucet handle came off in my hand, put us in a handicap room (don't need) and seat in shower was rusted beyond belief. Staff were terrible uncaring and not friendly. Pre-charge $150.00 in case we damaged something. This was not stated on hotels.com.

Was easy to find. Checking was great

We booked this hotel to take our grandson to space camp and we did based on the fact that it had an indoor pool and spa. However, the pumps in the spa weren’t working and so couldn’t enjoy that and the pool was icy cold. We found several things at the hotel that weren’t working for example our ice machine on the third floor and the ice machine on the 1st floor & 3rdwasn’t working & we had to go to the 2nd floor to get ice, and when I try to use the exercise room, the machine had a cord that was broken, I tried to use the machine to walk on, and it would never start. There was also a sign in the bathroom in the pool that says that wasn’t in order and the juice machine in the kitchen was out of order, although you are able to supplement that with juice in the little refrigerator , so your website didn’t warn us about all these things that weren’t working and it should at least have something that says not working or exercise room not available and I would’ve probably chose to go somewhere else. I’m not certain how long these things have been out of order, but when I asked the staff, I was not able to get an answer and , they should be in the loop on once something gonna be fixed or repaired the hotel staff was very cordial but without that information I was disappointed. So can somebody tell me how long those things have been out of order and when will they be replaced so when I make a decision to post something about the hotel again, I can at least have some information!!!!

We booked this hotel to take our grandson to space camp and we did based on the fact that it had an indoor pool and spa. However, the pumps in the spa weren’t working and so couldn’t enjoy that and the pool was icy cold. We found several things at the hotel that weren’t working for example our ice machine on the third floor and the ice machine on the first floor wasn’t working and we had to go to the second floor to get ice, and when I try to use the exercise room, the machine had a cord that was broken, I tried to use the machine to walk on, and it would never start. There was also a sign in the bathroom in the pool that says that wasn’t in order and the juice machine in the kitchen was out of order, although you are able to supplement that with juice in the little refrigerator , so your website didn’t warn us about all these things that weren’t working and it should at least have something that says not working or exercise room not available and I would’ve probably chose to go somewhere else. I’m not certain how long these things have been out of order, but when I asked the staff, I was not able to get an answer and , they should be in the loop on once something gonna be fixed or repaired the hotel staff was very cordial but without that information I was disappointed. So can somebody tell me how long those things have been out of order and when will they be replaced so when I make a decision to post something about the hotel again, I can at least have some information.

Spa didnt work. Room was smelly. Bathroom wasnt clean

The ladies at the front desk were very friendly. Rooms are little dated, but clean and comfortable

Wish the pool was temp controlled.

The beds were not comfy, I found a bed bug under the sheets. The pillows are not great. I was very disappointed because I wanted to get in the pool but it was freezing, they said it was working but when we got there it was not. Will NOT be going there ever again!

Hot tube did not work. There was no air conditioning in the lobby or the halls. They wanted a $150 deposit upon check in.

This hotel was very good and fortunately matched what my company allows for hotel stays. The prices increase drastically on the weekends but that’s understandable. I do appreciate their low rates during the week. I recommend this hotel at anytime during the week. Great service, good breakfast, clean rooms.

I checked out the bathroom as soon as I walked in the room and it was dirty, definitely hadn't been cleaned in weeks. Toilet paper was half used. I immediately tried to cancel the reservation but the clerk said I couldn't, that I had to contact Expedia. I tried to call your customer service dept. and was given the run around for hours. To top it off I was charged not only the $146 I paid Expedia but a deposit that was immediately taken from my checking account. I was in the room only 5 minutes and never stayed the night and had to drive 1 1/2 hrs. to come home. I request a refund on this room. If I have to i will call corporate.

I've stayed at this hotel several times. Always pleased with the location, amenities, size of the rooms and layout of the room, feels more like an apartment.

It was one the worst stays ever. They don't care about laws meant to protect people with disabilities. Maybe they should

The first room we were given was rm 211. It smelled heavily of mildew & stale, humid wetness. The assistant promptly put us in another room. It wasnt as heavy, but the same odor was prominent. The jacuzzi was not functional as the heater wasnt working. The bed was comfortable. The breakfast was acceptable & clean.

Hotel pretty run down needs some cosmetic repairs. Checked in tv did not work had to move to a different room. Both rooms placed in smelled like mildew or strong chlorine. The hotel swimming pool not in best shape. Hot tub was broke entire stay and pool water extremely cold heater must be broke. Breakfast was ok not a good variety.

I was surprised wity$150 deposit and the room smells a humidity, I think they need to stay sure the room smell better beds too . But staff friendly, quiet rooms, safe area Great parking.

Hot tub didn’t work. Bathroom at the pool didn’t work. Very limited breakfast each day. Same breakfast everyday. Little or no meat. Water damage on the ceilings. This place almost ruined our Spring break. I never would have stayed there if I knew the hot tub didn’t work.

Place was quiet and everything was nice.

**DO NOT STAY HERE**** Warning **** They will charge an incidental amount before checking in and tell you a reason they are keeping it. Hotel management is horrible and corporate does not care. Room is nasty, holes in sheets, fleas in pool area. Nothing works in weight room. My kids found a box of cigarettes and other used items from past guests. *****WARNING***** spend your money somewhere else because they will charge you a lot more when you check out. Read other similarly reviews . Check the BBB

Thank you again, The Hot tub needs to be fixed but other than that the stay was great

Honestly, this was the worst place I have ever stayed at.

The only nice thing about this stay was the gentleman who checked us in! He was super friendly. Other than that, the pool was disgusting, the workout room was broken, breakfast was incredibly small and had barely anything when we got up at 730.. our ac wasn’t cold. And the lady who worked at night… lots of attitude. Worst hotel stay we’ve ever had.

I loved it Very family friendly

I have nothing positive I can say about this hotel. First I had 2 choices for my room when I made reservation one had jetted bathtub and other didn't, that was only difference. I chose jetted and got regular tub. Getting off elevator on third floor you are greeted by black mold on ceiling. Hot tub jets didn't work and then heater didn't work. Ice machines not working. Overall condition and upkeep of property was terrible.

Great customer service. Thank you for a wonderful experience.