Hilton Garden Inn Houston/Clear Lake NASA

Only issue was the elevator was in rough running conditions! After my son and I got off it was still attempting to go down!

Superb

Only complaint I have is the water pressure in shower was poor and the water not hot enough…and I don’t care for the barn door for the bathroom

Very nice hotel.

The room was clean. The people were nice and helped doing my stay. It wasn't clean by the ice maker.

The staff was awesome. Check-in was a breeze. The staff greeted us every time we came in and out of the hotel.

The experience was okay.

Exceptional

Very nice. Would stay there again.

Good

Clean room great area great staff

Exceptional

Clean and seemed like fairly recent remodel

Clean and seemed like fairly recent remodel

Great hotel and great location in clear lake Texas. Close to a bunch of restaurants and malls. Room was clean and comfortable. Pillows and bed were great. The shower water pressure was the only bad thing , other than that 9.5/10 hotel. Will stay again there for sure next time I’m in clear lake

We spent 4 nights here and had a great time. We used the pool which was clean and the gym. The only disappointment was that continental breakfast was not free but available.

The property was clean, the staff was friendly. My wife didn't have the breakfast, there was no bacon. She loves bacon. But overall our experience was great.

Everything was good

Location, beautiful, clean Fee for continental breakfast, coffee should be free,

Location, beautiful, clean Fee for continental breakfast, coffee should be free,

Exceptional

Room was nice location perfect it was a great escape for a weekend

Rudest effing staff ever The staff especially owners they called the cops on me when I had a booking and was there for an interview

Great location. Stayed for a night to leave out for my cruise and the room was perfect!

This property is amazing and so is the staff. Highly recommended.

My TV shut off a couple times and then froze on a channel eventually.

pre cruise stay in an excellent location

pre cruise stay in an...

It was clean and the staff was great! My TV shut off a couple times and then froze on a channel eventually.

The manager even checks in with me every visit. The Hilton Garden Inn remains my preferred place to stay in Houston.

Superb

no comp breakfast

Breakfast was great and ideal price point.

Got in late so we just spent the night. Very clean room and property. Didn't use any amenities or eat the breakfast.

FOX on TV. $10 for Continental breakfast

Rudest effing staff ever The staff especially owners they called the cops on me when I had a booking and was there for an interview

Fox on TV and $10 for crappie Continental breakfast

The hotel was very clean, room was clean, beds were so very comfortable, staff was kind and helpful. My friend and I really enjoyed our stay!

The staff was very helpful and super attentive. The bar was nice and they had the sports game on for us. We really enjoyed our stay. The breakfast was super good too!

Very new and clean. Very comfortable

Large room. Tub and separate shower. Clean.

The elevator was not working properly.

The elevator was not working properly.

Muy tranquila

Pros: -really great location. Many food options nearby as well as shopping. -Easy check in / check out via the Hilton app. -Clean lobby. clean room. Clean bathroom. - hotel has a gym Cons: - the mattress was awful. It’s 2026 and our room still had just a basic spring mattress. - sheets for said awful mattress were too small. The mattress has height to it despite it being just spring and these sheets are clearly for smaller heights. I might even go as far as saying they put full sheets on the queen bed. The sheets popped off constantly. - the bar. It’s a limited menu to begin with but went to order my husband and myself a drink only to be informed they were out of two major components of each drink. - the outdoor speakers by the pool. This was fixed but the first night, I guess whenever is supposed to turn the outdoor speakers off forgot. Well unlucky for us our room was right by a speaker and it was LOUD all night. The next two nights of our stay it was off but it was so annoying that first night it needed to be listed. - the pool. While we didn’t swim. The pool is SMALL. Could be renovated to be a bit nicer / bigger. Overall, an okay hotel. But not for the price. Could have stayed somewhere that was a bit cheaper and had a comfier stay.

Everything was great! The only negative was that every time the heat/air came on, the room smelled a little. It didn’t dissipate after it had been running for a while. I wouldn’t call it awful, but definitely not fresh.

Pros: Good location, friendly staff, comfortable room, spotless throughout, nice mattress and bedding. Cons: Continental breakfast not worth the price and hot breakfast not very good, only shower in room—no tub.

It was a nice hotel and very clean. Water pressure and the heat could have been a little better.

The staff was great and very nice! Breakfast was great and had a wonderful selection. The waitress was very polite and very nice.. She help us with questions about the menu. When we come back to houston, we will for sure stay at the G

Yes Excellent

Staff was courteous, rooms are clean & spacious. Plenty of room for a suitcase table but there was none.

Room was spotless. Only complaint was lack of food in refrigerated area of snack shop. The explanation given were there are not enough people staying here to care about it. Well we are staying here and needed some food. I guess you should discount your rates if the hotel is too empty. No one seemed to care.

Website description is out of date - no hot tub, paid 12 for Continental but due to low occupancy no continental breakfast was served, was given a voucher , limited.

Great staff

Yes

very clean.

Room was super clean, customer service was very good.

Ok

Clean, friendly staff, food options

The room was very neatly arranged and organized. The front desk was very friendly and welcoming!

My wife decided to stay in the area the night before our cruise and picked this place based on location and price. The property, facilities and room were very clean and the staff were very polite and professional. We didn’t do breakfast at the hotel so I can’t comment on how good or bad it is. The room was very spacious and easy to move around in. The only issue we had was the coffee maker in our room didn’t work. I just went down stairs and got coffee from the lobby. The house coffee isn’t the best, but it ain’t bad. Overall, we had a very pleasant experience and will definitely stay here if in this area again.

Room was nice

Clean rooms and friendly staff

Great greeting and front desk people.

Everything was really great!

Very nice and quiet

We just stayed here for the night and the staff was very friendly. The room was clean and roomy. My only complaints were the water pressure was low and the elevator shook when we got to our floor. Scary!

Clean room and nice front desk staff

Very nice and up to date. Clean room, nice staff inside bar…. Will go again! Highly recommended.

Continental breakfast was $10. Won’t be back

VERY INCONVENIENT AND THE STAFF WAS AMAZING. ENJOYED OUR OVERNIGHT STAY HERE.

I liked coffeemaker in room along with refrigerator and microwave

Great place to stay!

Get front desk on phone. Had to reset TV. Then we killed a ROACH in our room that I took a pic of. Toilet wouldn’t flush most of the time, had to wait 10-15mins after you used it to get it to flush. Asst. Manager was no help in the matters either. Worst hotel I have stayed at in a very very long time.

The hotel accommodations were great. The room was extremely clean and had everything I needed. I would choose to stay here again if I am back in the area!

There was only 2 luggage carts

Awesome we have a great time and stay at your hotel

The he was super fast!

Very nice and very well customer service

Very clean and quiet. I would definitely stay here again

Clean, well kept property!

The service and room was fantastic. Large room, clean and comfortable

Great location. Clean and spacious room. Clean bathroom.

Modern clean rooms. Nice facility.

Clean. Friendly staff!!

Also there seemed to be Some problems with the elevators from time to time. Property had been updated some with fresh paint, etc, but televisions were probably 25 years old.. hard to see images

Some areas on the second floor hallway and in my room (209) were uneven and could be considered a fall hazard.

My room had ants in the bathroom. The toilet paper holder came off from the screw so I just put it in the counter. The light above the microwave and coffee bar did not come on, I wasn't sure where the switch was.

The guest service person at the front desk messed up my reservation and I had to pay again for a room that was already paid for.

Nice and quiet location. Close to food options

Easy check in and friendly staff.

Really sad that there was no included breakfast….wanted 10 bucks for a cold continental breakfast. We said “nope”!

Check in was quick and easy. The lobby was bright and inviting and the bed was comfy. Always good when the bed is comfortable.

Omollette

Location is good.

We always enjoy staying at the Hilton Garden Inns. This particular trip gave us a few unexpected adventures. Twice we got stuck in one of the elevators, which I seriously hope they get fixed soon. Otherwise the majority of the staff were friendly and quite helpful . There was a young lady who was more focused on her phone than she was to anyone. The waitstaff were great, efficient and friendly. Once again on a Sunday morning there was a woman who was working as the waitstaff that was late to start and complained about everything. She was setting up all the fruit and muffin area and never put out any coffee until after 7:30 am. It opens at 7 am. We saw a lot of people leaving because they couldn’t even get a cup of coffee.

Very nice, clean place

The AC was a bit loud. Fan waa single speed and could possibly been quiter if it has slower speed.

Great place for a good price. Staff is friendly and location is convenient to restaurants and the highway.

Nice property comfy bed and safe.

Great place to stay the night before a cruise out of Galveston. Your not paying the high prices on the island but you are close enough to get to cruise parking the day of.

unfortunately there were elevator issues the entire stay

The phone did not work. The toilet flushed poorly. The room was clean, the front desk hope was good.

Amazing. Place is clean and convenient, comfortable as well! Loved it!

It was great. Drama for a few minutes when my partner got stuck in the bathroom. Door jammed. Maintenance there in a jiffy though. 👍

Non working heater, exposed wires etc

The room was clean and presentable. Appears to be newly remodeled. The bar and restaurant were a bit disappointing, but are there. I didn't care for having to give up so much more personal information simply to access the wifi I paid for in the room rental; I didn't access the wifi I paid for because of that reason. Their wifi access requirements were a major downer especially after I paid for that access in our original agreement. Other than that the staff were friendly, cordial and very respectful.

The property is good and rooms are good, The shower water was coming very slow in 3rd flr. I did pay for my breakfast when i booked room online but this property did not had option for Vegetarian or Vegan . I did talk to the manager and she understand the issue then she made special arrangement with cook .

No hot water at 9 am on a Sunday! The cable was out the whole time we were there. Room was a good size and very clean. Just wish I’d had hot water for my shower

Didn't quite like the crack underneath the door was very uncomfortable but overall the room was quite spacious

Wonderful stay. Super friendly staff. Good breakfast. Great bed. Flexible staff.

Great location near the shopping, malls restaurants, and ease to the freeway in order to travel to your destination.

Great staff. Very friendly and responsive to needs. The lobby and dining area were bright and cheerful. Nice fireplace, wish it had been cold enough to light it.

I have returned to this property because I have always been met by good and hospitable staff. It is in a good and safe location. It is always clean.

Room was nice. Front desk guy was too worried about his own business and kept talking to other front desk person when we were trying to check in. Also the hot was water warm at best.

Staff is friendly and professional.

Was in town for a bowling tournament. I chose this hotel because it had decent ratings and it had a hot tub! Was super excited for that. But when i got here. They in fact DO NOT have a hot tub. Also the TV in the room was stuck on demo mode. The fridge was not on and it never actually got cold. The elevators did not feel safe. The rooms were clean. Really dissapointed in the false ad.

It was amazing

👍

Quiet and well kept property

Cant us the stairs!! Elevator out of service and had to call down to the front desk, wait a minute for them to send the elevator to our floor. Then we couldn't use the stairs!! Since the elevator situation was ridiculous we were just going to use the stairs but this is the only hotel in 100s I've stayed in that didnt allow us to use the stairs (door was locked to first floor). Little things too, like bugs in the pool or the pool bathroom has paper towel dispenser doesn't work or zero extra pillows available, or zero luggage doilies available either day.

This hotel was very clean and the staff were all very friendly.

nice rooms, clean property

Good location and price.

Good experience

Excellent hotel

It was good, the person at the front desk was ok, and our room was ok too

Excellent

The manager was very helpful after hotels.com cancelled our reservation. It was right after the hurricane and the hotel was full. They did their best with the situation.

Hotel was clean, staff was friendly, and I overall enjoyed my stay. Great place to stay if visiting NASA, super close!

Overall the property was nice however the elevators felt unsafe as they made a lot of noise and bounced around. Our room was clean - the hotel was pretty noises though and you could hear everyone in the hallways and people in rooms from a few doors down.

Our room was extremely clean. And the befs was very comfortable!! We really enjoyed 😉 Our stay!

Ease of check in, friendly staff

I was worried about staying here due to the reviews. But the hotel was clean. Our room was nice and clean quiet modern sleek I would stay here again definitely. Staff was very nice and friendly, helpful and available.

It was ok! No breakfast that is a minus, the hallway carpet was sooo dirty:( also the elevator floors!

The first room that the put us in the TV wasn't working. They knew there was a problem with the TV's on that floor, but still put us in the room. The front desk clerk expected us to wait a few hours to get someone to check it, by that time you don't need it. Had to request a new room. Packed up and moved to another room on a different floor. The fridge didn't work in that room. Did not even say sorry for the incovenince. Then they charge 9.95 for breakfast, that is too much for a bagel and orange juice. Nice room, A/C worked great, the bed was comfortable. TV stations are limited, felt safe in the area. Lots of restaurants and shopping nearby.

Great hotel and area!

Really nice and clean hotel

House keeping entered my room without knocking while I was naked. The mattress was extremely hard like laying on a hard floor.

Nice environment close to shopping and plenty of dining choices

Quiet and comfortable

It was different from other times specifically with the continental breakfast it concerns because customer got to pay extra for the continental, that really turned me off. Thank you.

Room smelled wet or moldy. Breakfast was alright. Staff was helpful with issues within our room.

Construction going on every single day from 9am-6pm. They are currently in the middle of a massive renovation project. So if you are working in your room or trying to nap don't expect it to be quiet. Rooms are comfortable but a/c could only be dropped so much. Pillows are def very flimsy. Then when I asked Lydia (working 10am on May) at the front desk if she could please make change for a $20 she just flat out said no. I was asking for change so I could leave a tip for the maid. Offered no solutions. The other front staff at night were a lot more helpful. Overall not amazing -- but not terrible. But if noise bothers you I would avoid with all the hammering.

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Very convenient location. Room was clean and comfortable. The microwave and refrigerator were a plus. Would return here.

Off the main road and quiet.

It’s still under construction/renovation, but it’s very clean and smells fresh. I would stay again with no reservations.

Hotel is being remodeled. Hammer pounding in the next room started at 8:15am. It appears the a box of drywall screws were spread across the parking lot. Brought this to the attention of the front desk and no action taken. A guest is going to lose a tire.

I always stay here when I come towards the Houston /NASA area . Staff is welcoming, properly is clean, quiet and it’s convenient to the stores for shopping and restaurants for eating.

VERY convenient to JSC with a LOT of really good dining options within the blocks surrounding the hotel. Would stay again.

One day for business. Nice, clean hotel with lots of food options very close.

I arrived around 8 pm to check in and gave my "Itenerary" number. The clerk said they did not recognize the itenarary number, they needed a "confirmation" number, and did not give me my prepaid room and offered no solution. They said the were completely full and turned me away. How do I get my money back? Is this another example of why we should not use Hotels.com to book and pre-pay for hotel rooms? Is this a problem on the side of Hilton who offered no relief for a prepaid room they would not deliver? Why does Hilton use Hotels.com they have no intention of honoring. Very unhappy.

It was an amazing stay. Thank you.

Staff very friendly and helpful. The elevator was not working properly so staff had to send it up and down at request. They were really helpful and kind about it.

We won’t be back. The night clerk was great, he was friendly and helpful, but not the day time clerk. There was a problem with the elevator call buttons. Breakfast is NOT included. There used to be a computer to check in and print boarding passes, but no longer. We’ve stayed there in the past (years ago) , but not anymore.

My stay was HORRIBLE! They are doing renovations on the entire 1st floor. The elevator didn't work. I had to notify the front desk everytime i needed it. I could not dleep because they were working on the 1st floor. The rooms were very muggy and had a bad smell. I DO NOT RECOMMEND THIS HOTEL- O out 10

nice people at chekin

It was almost perfect. The TV remote wouldn’t work. I checked the batteries and they were corroded inside so I got the batteries out of the alarm clock and they too were corroded. Might want to check batteries in all the rooms because I’m sure there are more like that. I got a replacement remote yesterday though, watched some TV. But when I woke up this morning the TV wouldn’t work correctly. You could hear the sound but there was no picture. Other than those things I truly enjoyed my stay and plan on coming back in the future

This location was very clean and updated. The area surrounding the hotel had great dining options. Looked for a good location on the way to Galveston for our cruise. Will definitely book again in the future.

It’s sorta hidden behind other properties. Outside was well kept easy to walk to from the parking lot. Inside was bright and finished with plenty of seating. Room was clean and fresh smelling. A/C was fairly quiet. Bed was a king and had 4 pillows. Was comfortable. Only downside was breakfast. You had to pay for it. I left early and was unable to eat. Only when I ask about breakfast, did they inform me it was not complimentary. Never offered how much it was.

Everything amazing about this property with the exception of their is about a half inch of space at the bottom of the door so you hear everything. Beds are amazing and very clean.

Everything was clean, check-in was easy, and the stay was perfect for a short business trip.