Sonesta Simply Suites Stafford

The windows would not lock and that was on the first floor. We had to replace the light bulb in the refrigerator. The shower head was very nasty and the water didn’t flow well. We bought a head because they would not come take a look at it. Called us complainers. They have not to this day refunded our deposit. We were charged $10 for an hour late check out time. Worst place ever.

Pet Friendly There was nothing I didn't like.

Clean room, friendly staff and quiet place.

The front door to my room flew up on one windy night during my stay. I thought it had closed it correctly. Plus my key cards kept deactivating everytime I placed them in the pocket with my cell phone.

The location, price, and parking. The front door to my room flew up on one windy night during my stay. I thought it had closed it correctly. Plus my key cards kept deactivating everytime I placed them in the pocket with my cell phone.

Do better Hotels.com! Do better Sonesta Suites!

The location is great! Stores to grab needed things nearby or in walking distance as well as good eateries. Smaller fridge, roaches (I was on the 1st level). When I had a room on the 2nd level I didnt see any roaches.

The location is great! Stores to grab needed things nearby or in walking distance as well as good eateries. Smaller fridge, roaches (I was on the 1st level). When I had a room on the 2nd level I didnt see any roaches.

Beds was uncomfortable

Peacefull Beds was uncomfortable

Kitchen in room didn't have supplies

Sheena is an exceptionally great staff member. She goes above and beyond to make certain the guests are attended to, comfortable and that all is well around the property. She is the reason my stay was excellent! The smelly odors but I used essential oils and cleaners to get rid of that. The smells are mostly outside along the staircase and entry to the room.

Sheena is an exceptionally great staff member. She goes above and beyond to make certain the guests are attended to, comfortable and that all is well around the property. She is the reason my stay was excellent! The smelly odors but I used essential oils and cleaners to get rid of that. The smells are mostly outside along the staircase and entry to the room.

Definitely would not recommend staying here. Staff was extremely rude. Stayed here for 3 nights not once was our room cleaned. We were also told that we had to bring the dirty towels ourselves to the lobby in exchange for new towels… then what’s the point of having house keeping? To top it off, there was NO bathroom door… and they wouldn’t give a different room or give a discount/any accommodation. Worst stay ever.

Good location in Texas N/A

Corrupted and mean staff amd management, trying to steal your money and credit card and other personality identifiable information, they are mainly into the scamming business than hospitality business

Corrupted and mean staff amd management, trying to steal your money and credit card and other personality identifiable information, they are mainly into the scamming business than hospitality business

1st staff was unprofessional and will not let us ck in even with 20 minutes before, the 3-11 staff lady was nice. even when we couldn’t stay there due to smell in the room, people smoking weed right by their door, we decided to cancel the reservation and it was smoothly done. That’s a place others call home so it’s not your regular hotel.

Very good

Poor

It was ok. Good location

.

Exceptional

They staff was phenomenal. Thanks Erica

Exceptional

Not high end, not ghetto. Seems like a decent working class place to stay for the money. Good location if you need to take to the Park and Ride into downtown Houston for a bit.

Good

Bad

Extremely horrible customer service from management on down disrespected staff coming in on you in your room management dont care she has no respect for customer staff very disrespectful Extremely poor customer service come in your room. Y you away and go through your things

Nothing Extremely horrible customer service from management on down disrespected staff coming in on you in your room management dont care she has no respect for customer staff very disrespectful Extremely poor customer service come in your room. Y you away and go through your things

I cant understand; why no hangers? Why no amenity in the room to put your stuff , drawers etc. When i arrive my bathroom faucet is not working. I asked the front desk and the young man told me “you di t k ow how to use it, its working” I need to accompany him to my room and he convinced finally. Why so mych hassle instead of saying “I am sorry, we will fix it until your return and if not than we will give you another room”, etc I needed to visit the front desk every night as my key was not working every single night.

Exceptional

The place was clean, safe and one section of the hotel was under construction as the rooms are being remodel. My stay was comfortable, the kitchen was functional but had no kitchenware. My room had no trashcan. Will stay again.

Location The room was nasty

Location The room was nasty

Had the typical cheaper hotel smell the entire time. Smell of weed came through the walls. Water pressure in the shower was on the weaker end.

Great Location, and amazing value. Had the typical cheaper hotel smell the entire time. Smell of weed came through the walls. Water pressure in the shower was on the weaker end.

Very clean front desk lady so very good customer service environment good I thought I was walking into something I don't know what it was cuz of hotels I've been to were terrible but I give this one already to attend good job you guys keep the cleaning up and I'm happy I came to your location you guys are awesome Quiet peaceful no roses no bed bugs I love it very clean kudos

Quiet peaceful no roses no bed bugs I love it very clean kudos

Pleasant

Clean environment rooms are nice

Clean environment rooms are nice

Clean room intelligence staff

Clean room intelligence staff

Exceptional

Nice area, Friendly front desk staff. Enjoyed my stay even with a delayed flight and open communication with the front desk agents , I was able to relax .

Nice area, Friendly front desk staff. Enjoyed my stay even with a delayed flight and open communication with the front desk agents , I was able to relax .

The place is infested with roaches.

Rooms were cold when we walked in. The room had a smell. The main light in the front of the hotel room didnt turn on. The doors deadbolt did not work, the door latch lock was already broken. The light fixtures in restroom were cracked/broken.

Room size very tight and a little uncomfortable

Other guests were a little loud late at night. They apparently didn't know how to conduct themselves

Other guests were a little loud late at night. They apparently didn't know how to conduct themselves

room is need but it need some changes.The seats and also fumigations as well. Few roaches found

room is need but it need some changes.The seats and also fumigations as well. Few roaches found

Very clean room! Fridge was impeccably clean! Very comfortable bed! Slept like a baby! Staff was so kind!

Very clean room! Fridge was impeccably clean! Very comfortable bed! Slept like a baby! Staff was so kind!

Prime location People smoking marijuana in their rooms and the smell coming into my room. Roaches.

Room was great

Room was great

Staff was very courteous. Room could have been cleaned more and fresh smelling. The room I had, the heating fixtures were rusty.nice tub/shower

Staff was very courteous. Room could have been cleaned more and fresh smelling. The room I had, the heating fixtures were rusty.nice tub/shower

Our pets were comfortable Towels were not clean.

The room was very clean, the staff was very nice and professional. The beds were very clean, the AC and TV worked great. The fridges were clean and the cooking appliances were clean as well. They provided packets of toiletries, several trash bags in each trash can, an ironing board and iron, bars of soap, tissues and clean towels. It was nice and spacious and very quiet. Any questions I had the staff happily answered. The chairs in the room were broken. The recliner was extremely difficult to recliner as well as putt the foot rest back down, the rolling chair had tears in the back of it and was very hard to roll with the base being broken. In their pictures online it also shows 2 chairs for this room at the table but there was only 1. The fridge was leaky. There were roaches but we came prepared for that with bug spray. The light under the microwave did not work and the cook top "ON" light did not turn on so you had to touch the surface after about 5 mins to make sure it was actually off. The room key kept having issues every single day despite booking for a week.

Room setup Staff were rude and ugly when trying to extend my stay.

Friendly staff, clean rooms and affordable

Friendly staff, clean rooms and affordable

Not enough furniture

My room didn't come with a sofa bed that I paid for.

Roaches

Roaches

The staff was very nice and the room was clean however there were several issues. We booked the deluxe suite because we were staying for the week. We chose the deluxe because all of the pictures we saw online of Sonesta's show a seperate living area with a sofa. Pur room was NOTHING likethe pictures. No seperate area, no sofa, no cookware, no dishes, no coffee pot,. I did go up to the office to get a frw things but it was just not what we saw online. The biggest issue was that the light in the bathroom, also turned on the light over the sink which was right beside the bed. I was getting up and getting ready by the light of my cellphone to keep from waking up my husband. Also, the bathroom door would not open all of the way. You had to turn sideways up next to the tub to shut the door. The door hits the toilet which prevents it from opening up. We have booked with Sonesta in the past and loved ot and will book with them again, just not this location.

The staff was very nice and the room was clean however there were several issues. We booked the deluxe suite because we were staying for the week. We chose the deluxe because all of the pictures we saw online of Sonesta's show a seperate living area with a sofa. Pur room was NOTHING likethe pictures. No seperate area, no sofa, no cookware, no dishes, no coffee pot,. I did go up to the office to get a frw things but it was just not what we saw online. The biggest issue was that the light in the bathroom, also turned on the light over the sink which was right beside the bed. I was getting up and getting ready by the light of my cellphone to keep from waking up my husband. Also, the bathroom door would not open all of the way. You had to turn sideways up next to the tub to shut the door. The door hits the toilet which prevents it from opening up. We have booked with Sonesta in the past and loved ot and will book with them again, just not this location.

Wonderful Stay

Wonderful Stay

Location. No pull out sofa bed as advertised.

People sitting outside drinking, smiking, doing drugs. They damaged my car and dented the hotel door. The manager still charged me two nights even though i left after the first night

People sitting outside drinking, smiking, doing drugs. They damaged my car and dented the hotel door. The manager still charged me two nights even though i left after the first night

Good

Good

When i told the staff that bugs was flying in room plus I woke up with 4 bug bites on my neck and arm, worker got mad , talk to me ugly and was very mean and made me feel horrible. Televisions didn't work , I was nervous to say anything due to not wanting staff to be ugly towards me. I asked for downstairs room several times due to knee , had surgery not long ago. I was denied room after I paid. This is wrong and staff needs to be more polite and not judging others.

The room reeked of smoke

The room reeked of smoke

No couch

First time to stay there. Pleasantly surprised how nice it was. Bed was super comfy. Used the full sized fridge but not the oven. Pet friendly as well. My 2 dogs enjoyed the huge field next to the parking lot.

First time to stay there. Pleasantly surprised how nice it was. Bed was super comfy. Used the full sized fridge but not the oven. Pet friendly as well. My 2 dogs enjoyed the huge field next to the parking lot.

The location and one of the workers she’s very sweet The cleaning lady very rude and I watched her clean my toilet then the tub with the same rags I just re cleaned it after her she’s alway 8 to 9 days before she clean just crazy and i reported that one of my stove don’t work 3 weeks ago i haven’t heard nothing on it the staff member is rude and one is sweet the other is new and very helpful over all a good place but a lil mo work it will be perfect

Bed not comfortable, could not figure out how to turn on the shower head, or if it even worked. Had to take a bath. The room was clean, ac worked well. Full size fridge, was clean. Many restaurants and stores close by. Staff were very polite. Seems that people live there, since the price per night is affordable.

Bed not comfortable, could not figure out how to turn on the shower head, or if it even worked. Had to take a bath. The room was clean, ac worked well. Full size fridge, was clean. Many restaurants and stores close by. Staff were very polite. Seems that people live there, since the price per night is affordable.

They didn't have my reservation even though I booked it over a month in advance and called days after I booked it to confirm I had a room and whoever I spoke on the phone with, said my room was confirmed.

They didn't have my reservation even though I booked it over a month in advance and called days after I booked it to confirm I had a room and whoever I spoke on the phone with, said my room was confirmed.

The room had a few bugs and stains in the restroom. I was also downgraded to a smaller room after check in since my original room was ready. Front desk told me it’d be the same type of room, but it went from a king size bed to a full.

The room had a few bugs and stains in the restroom. I was also downgraded to a smaller room after check in since my original room was ready. Front desk told me it’d be the same type of room, but it went from a king size bed to a full.

Chose the place based on sobesta sinoli suites in other locations but this one need much better maintenance. That was good. Ok for one or two days stay but would rather choose other places in future.

Chose the place based on sobesta sinoli suites in other locations but this one need much better maintenance. That was good. Ok for one or two days stay but would rather choose other places in future.

Waited a long while for check in, I was getting in around 9 which is not too late. Shower in my room did not work. AC unit was leaking. Lots of people hanging out in the hallways blaring music every evening.

Waited a long while for check in, I was getting in around 9 which is not too late. Shower in my room did not work. AC unit was leaking. Lots of people hanging out in the hallways blaring music every evening.

It was a nice stay. But no grab n go breakfast.

It was a nice stay. But no grab n go breakfast.

Very nice place

Very nice place

I thought Sonesta Simply Suites was an exceptional hotel. The price was fair and the room was much more than I was expecting. It felt more like a small apartment than a hotel room.👍

I thought Sonesta Simply Suites was an exceptional hotel. The price was fair and the room was much more than I was expecting. It felt more like a small apartment than a hotel room.👍

Lots of roaches

Lots of roaches

Front desk person as helpful and kind.

Front desk person as helpful and kind.

Run!!! Don’t stay here amenities around hotel are great. Roaches in room everywhere. Stranglers just roaming around all hours of the night. Not worth the price they were asking for per night.

Run!!! Don’t stay here amenities around hotel are great. Roaches in room everywhere. Stranglers just roaming around all hours of the night. Not worth the price they were asking for per night.

The property was up to part and wel lighten but they deodorize the rooms. Otherwise 3 🌟

The property was up to part and wel lighten but they deodorize the rooms. Otherwise 3 🌟

K

K

When I booked and paid for the room it was supposed to be a double bed, but I was given a single Queen with a pull-out bed at check- in the young lady was sweet, but she gave a room key to someone else's room that was occupied, and said it was her manager that assigned the room. I accepted the room due to us being tired for the day. The next morning I did receive a phone call the next morning while Ibwas on my way to work asking me if I would like to keep the room or transfer to another. Due to the price difference I decided to stay there. Besides the staff needing additional training for customer service, I would stay there again.

When I booked and paid for the room it was supposed to be a double bed, but I was given a single Queen with a pull-out bed at check- in the young lady was sweet, but she gave a room key to someone else's room that was occupied, and said it was her manager that assigned the room. I accepted the room due to us being tired for the day. The next morning I did receive a phone call the next morning while Ibwas on my way to work asking me if I would like to keep the room or transfer to another. Due to the price difference I decided to stay there. Besides the staff needing additional training for customer service, I would stay there again.

Affordable, convenient close to highways, clean room

Affordable, convenient close to highways, clean room

The lady that works the morning shift (6-2) fair skin ( African American lady ) that wears glasses. Very rude and unprofessional. Made my stay very much uncomfortable, had one Hispanic house keeper, walking (sneaking) to the outside door of my hotel room just to see if I was smoking inside the room . Just so she could put me and my child out the hotel (nun refunded). I asked for Fresh Towels ( which I never received) until next shift .

The lady that works the morning shift (6-2) fair skin ( African American lady ) that wears glasses. Very rude and unprofessional. Made my stay very much uncomfortable, had one Hispanic house keeper, walking (sneaking) to the outside door of my hotel room just to see if I was smoking inside the room . Just so she could put me and my child out the hotel (nun refunded). I asked for Fresh Towels ( which I never received) until next shift .

My room was nice clean and quiet

My room was nice clean and quiet

Roach infested

Roach infested

It was decent can update the furniture and the curtains

It was decent can update the furniture and the curtains

No one at feont desk, no one answered push button.... very unsafe surroundings

No one at feont desk, no one answered push button.... very unsafe surroundings

Old, beat up hotel. Great for over the road truckers and construction laborers.

Old, beat up hotel. Great for over the road truckers and construction laborers.

Great value and comfortable

Great value and comfortable

Receptionist very unhappy, bugs inside apartment, cleaning after 7days, bad smells.

Receptionist very unhappy, bugs inside apartment, cleaning after 7days, bad smells.

Good quiet location room was clean

Good quiet location room was clean

The experience was horrible. When we arrived to the property the man at the front desk told us that he did not have a room for us even though he acknowledged that we had a clear cut reservation on the hotels.con app. We were stranded without anywhere to stay at 11:30 pm and all hotels were fully booked because of the power outages in Houston. This experience was genuinely terrible, it is shockign that we were able to fully pay for and book a room when they do not have space for us.

The experience was horrible. When we arrived to the property the man at the front desk told us that he did not have a room for us even though he acknowledged that we had a clear cut reservation on the hotels.con app. We were stranded without anywhere to stay at 11:30 pm and all hotels were fully booked because of the power outages in Houston. This experience was genuinely terrible, it is shockign that we were able to fully pay for and book a room when they do not have space for us.

Property charged me $79 for a no-show, which is way more than a single night, even if they were advised of the no show. Moreover, the property had no internet or power, yet the no show charge during the Beryl community emergency situation was going on at the time, a d the reason for the no show.

Property charged me $79 for a no-show, which is way more than a single night, even if they were advised of the no show. Moreover, the property had no internet or power, yet the no show charge during the Beryl community emergency situation was going on at the time, a d the reason for the no show.

The room its self was nice. The AC was leaking and the carpet soaked. Staff was friendly.

The room its self was nice. The AC was leaking and the carpet soaked. Staff was friendly.

I have two kids and had no idea that it was outside only. I will never stay or recommend anyone to stay there. I am had knats in the room. I have 2 one year twins not good conditions for themI left the hotel because of the storm I would have appreciated if I got some type of refund. I am very disappointed.

I have two kids and had no idea that it was outside only. I will never stay or recommend anyone to stay there. I am had knats in the room. I have 2 one year twins not good conditions for themI left the hotel because of the storm I would have appreciated if I got some type of refund. I am very disappointed.

nice and clean

nice and clean

The manager Terricko was extemely rude from day 3 on, she equates a dog's bark to mean it's aggressive, she knocked on my door knowing I was asleep to bring my dirty linens back to me to wash cause of dog hair, wanted the clean ones bk, asked in disgust if I let her sleep w/me despite not providing bedding as stated on the website. I complained to the overnight guy Sandy about her attitude and trying to give me back dirty linens. He said it's cause she has to deal with a lot working here. I went to pick a package up and as she was checking people in she said "I didn't have an attitude with you" then carried on. I avoided her after that but when I went to get a package she walked in, I smiled, said "Hey, how you doing?", she looked me up and down, rolled her eyes and said nothing. She never acknowledged me as I stood there waiting for her to finish with the person ahead of me, then a lady walks in, she gets her package, then mine, all without a word still. Days before that Sandy the overnight guy who normally walks past my room on the way to his, chose to stop & stare in when door was open even when my dog began warning him & I said please go, he still stood there. The manager Nisha never replied to my calls or message about it. I was told they are well able to get dog hair out of the blankets by a reliable source btw. Ph line didn't work, nor bath vent, vending take $ off your card, bugs & toxic plants all over, no coffee/grabngo bkfst/no clean linens once/SWAT posted, etc.

The manager Terricko was extemely rude from day 3 on, she equates a dog's bark to mean it's aggressive, she knocked on my door knowing I was asleep to bring my dirty linens back to me to wash cause of dog hair, wanted the clean ones bk, asked in disgust if I let her sleep w/me despite not providing bedding as stated on the website. I complained to the overnight guy Sandy about her attitude and trying to give me back dirty linens. He said it's cause she has to deal with a lot working here. I went to pick a package up and as she was checking people in she said "I didn't have an attitude with you" then carried on. I avoided her after that but when I went to get a package she walked in, I smiled, said "Hey, how you doing?", she looked me up and down, rolled her eyes and said nothing. She never acknowledged me as I stood there waiting for her to finish with the person ahead of me, then a lady walks in, she gets her package, then mine, all without a word still. Days before that Sandy the overnight guy who normally walks past my room on the way to his, chose to stop & stare in when door was open even when my dog began warning him & I said please go, he still stood there. The manager Nisha never replied to my calls or message about it. I was told they are well able to get dog hair out of the blankets by a reliable source btw. Ph line didn't work, nor bath vent, vending take $ off your card, bugs & toxic plants all over, no coffee/grabngo bkfst/no clean linens once/SWAT posted, etc.

The manager Terricko was extemely rude from day 3 on, she equates a dog's bark to mean it's aggressive, she knocked on my door knowing I was asleep to bring my dirty linens back to me to wash cause of dog hair, wanted the clean ones bk, asked in disgust if I let her sleep w/me despite not providing bedding as stated on the website. I complained to the overnight guy Sandy about her attitude and trying to give me back dirty linens. He said it's cause she has to deal with a lot working here. I went to pick a package up and as she was checking people in she said "I didn't have an attitude with you" then carried on. I avoided her after that but when I went to get a package she walked in, I smiled, said "Hey, how you doing?", she looked me up and down, rolled her eyes and said nothing. She never acknowledged me as I stood there waiting for her to finish with the person ahead of me, then a lady walks in, she gets her package, then mine, all without a word still. Days before that Sandy the overnight guy who normally walks past my room on the way to his, chose to stop & stare in when door was open even when my dog began warning him & I said please go, he still stood there. The manager Nisha never replied to my calls or message about it. I was told they are well able to get dog hair out of the blankets by a reliable source btw. Ph line didn't work, nor bath vent, vending take $ off your card, bugs & toxic plants all over, no coffee/grabngo bkfst/no clean linens once/SWAT posted, etc.

The manager Terricko was extemely rude from day 3 on, she equates a dog's bark to mean it's aggressive, she knocked on my door knowing I was asleep to bring my dirty linens back to me to wash cause of dog hair, wanted the clean ones bk, asked in disgust if I let her sleep w/me despite not providing bedding as stated on the website. I complained to the overnight guy Sandy about her attitude and trying to give me back dirty linens. He said it's cause she has to deal with a lot working here. I went to pick a package up and as she was checking people in she said "I didn't have an attitude with you" then carried on. I avoided her after that but when I went to get a package she walked in, I smiled, said "Hey, how you doing?", she looked me up and down, rolled her eyes and said nothing. She never acknowledged me as I stood there waiting for her to finish with the person ahead of me, then a lady walks in, she gets her package, then mine, all without a word still. Days before that Sandy the overnight guy who normally walks past my room on the way to his, chose to stop & stare in when door was open even when my dog began warning him & I said please go, he still stood there. The manager Nisha never replied to my calls or message about it. I was told they are well able to get dog hair out of the blankets by a reliable source btw. Ph line didn't work, nor bath vent, vending take $ off your card, bugs & toxic plants all over, no coffee/grabngo bkfst/no clean linens once/SWAT posted, etc.

Nice stay

Nice stay

It was a motel. I didn’t get the room I requested. It had a funny smell. It had roaches. I’ll try the Royal Sonesta. Maybe it’s better than this.

It was a motel. I didn’t get the room I requested. It had a funny smell. It had roaches. I’ll try the Royal Sonesta. Maybe it’s better than this.

It was a great stay the rooms are very big just needs to be updated but overall nice place to stay

It was a great stay the rooms are very big just needs to be updated but overall nice place to stay

Description syas that there is coffee and tea in the lobby, but there is none in the lobby.

Description syas that there is coffee and tea in the lobby, but there is none in the lobby.

Nasty linens/ unfriendly staff

Nasty linens/ unfriendly staff

Great price for the same day booking.

Great price for the same day booking.

This was definitely one of the best experiences I’ve had regarding customer service at a hotel or extended stay. The manager, Terry and Megan as well az the maintenance and housekeeping, such nice and accommodating staff i have never seen this before its rare to get a customer service that good .

This was definitely one of the best experiences I’ve had regarding customer service at a hotel or extended stay. The manager, Terry and Megan as well az the maintenance and housekeeping, such nice and accommodating staff i have never seen this before its rare to get a customer service that good .

I had no problems with my stay, but one thing for sure was the smell of cigarette smoke and that's bc i got a non-smoking. I guess people smoke in the rooms eventhough its non-smoking. Room was really penetrated, that after my check out all my things smelled like cigarette smoke. But other than that bed was comfy, check-in and out was fast.

I had no problems with my stay, but one thing for sure was the smell of cigarette smoke and that's bc i got a non-smoking. I guess people smoke in the rooms eventhough its non-smoking. Room was really penetrated, that after my check out all my things smelled like cigarette smoke. But other than that bed was comfy, check-in and out was fast.

Rooms are very dark, there are only two very dim sources of light. Chair is uncomfortable not suitable for long use and internet malfunctions randomly, not suitable for calls.

Rooms are very dark, there are only two very dim sources of light. Chair is uncomfortable not suitable for long use and internet malfunctions randomly, not suitable for calls.

No comments

No comments

Much better than the Extended Stay on Westheimer but not conveniently located to public transportation

Much better than the Extended Stay on Westheimer but not conveniently located to public transportation

Very nice staff and quality for the price

Very nice staff and quality for the price

It was great!

It was great!

It was all good

It was all good

Great stay!

Great stay!

spent a week here and loved it!

spent a week here and loved it!

Clean room and very comfortable.

Clean room and very comfortable.

My personal belonging were removed from my room during my 5 day reservation. The staff was unable to accept payment, resulting in numerous room cancellations.

My personal belonging were removed from my room during my 5 day reservation. The staff was unable to accept payment, resulting in numerous room cancellations.

Pool was green and found finger nail clippings in the pullout couch mattress

Pool was green and found finger nail clippings in the pullout couch mattress

Very peaceful

Very peaceful

The space was perfect for us but , room smelled liked cigarettes and they did not have breakfast like they said and was not smoke free . Was booked the wrong room to begin with we had to go up the second floor with 5 children just to find out it wasn’t what i reserved.. we did not fit and the only room available was the cigarette smelling room

The space was perfect for us but , room smelled liked cigarettes and they did not have breakfast like they said and was not smoke free . Was booked the wrong room to begin with we had to go up the second floor with 5 children just to find out it wasn’t what i reserved.. we did not fit and the only room available was the cigarette smelling room

there were a lot of dead insects in the room (thank good thing they were dead) the room smelled of mold and the smell was very strong. As for the rest, it was fine.

there were a lot of dead insects in the room (thank good thing they were dead) the room smelled of mold and the smell was very strong. As for the rest, it was fine.

I checked in and was not told that there was no hot water. When I called the office she said the property had no hot water at all and she “forgot” to tell me. She said someone was coming to fix it. I wake up in the morning still no hot water. This is unacceptable. If she would’ve told me I would’ve had the option to go somewhere else. It was NEVER fixed.

I checked in and was not told that there was no hot water. When I called the office she said the property had no hot water at all and she “forgot” to tell me. She said someone was coming to fix it. I wake up in the morning still no hot water. This is unacceptable. If she would’ve told me I would’ve had the option to go somewhere else. It was NEVER fixed.

Reserved room was given another and toilet didn’t flush a was charged for rm for 6 got room for 4

Reserved room was given another and toilet didn’t flush a was charged for rm for 6 got room for 4

Everything was perfect, it was clean and the sofa bed is really big. I called to get sheets for the sofa and I inspected everything, no bed bugs. However the breakfast is literally just tea and coffee, don’t rely on it.

Everything was perfect, it was clean and the sofa bed is really big. I called to get sheets for the sofa and I inspected everything, no bed bugs. However the breakfast is literally just tea and coffee, don’t rely on it.

Supposed to be non smoking. Rooms smelled of cigarette smoke. Small roach on night stand. Dead fly in bathroom sink.

Supposed to be non smoking. Rooms smelled of cigarette smoke. Small roach on night stand. Dead fly in bathroom sink.

The place was run down and looked old. I will not stay at another Extended Stay America again. Two thumbs down and five roach rating out of ten.

The place was run down and looked old. I will not stay at another Extended Stay America again. Two thumbs down and five roach rating out of ten.

We arrived early and were greeted very warmly and promised that housekeeping would start a room for us next and they would call us when it was ready but that never happened. We went back 15 minutes to regular check in time and were told that our room would be another hour to an hour and a half. It wasn't ready until about an hour after check in time. They were out of pillows, the toilets had trouble flushing in the lobby and in the room, personal items and hairs were left in the bathroom by the previous guest, our room had no phone, no table or desk to write or eat at, and no towel bars because they were all broken. The door had no latch lock at the top because the swing arm was missing. There was no back to hold the batteries in on the TV remote. There was no wifi. The breakfast was a choice of a dry muffin, an oatmeal packet, or a granola bar. Our neighbors 2 doors down were smoking weed on the walkway in front of their room. On a positive note, they did provide coffee at breakfast time and the A/C, refrigerator, TV, and cable worked in our room, so there's that. We accidentally left our car unlocked overnight and nothing was touched so that's a good thing.

We arrived early and were greeted very warmly and promised that housekeeping would start a room for us next and they would call us when it was ready but that never happened. We went back 15 minutes to regular check in time and were told that our room would be another hour to an hour and a half. It wasn't ready until about an hour after check in time. They were out of pillows, the toilets had trouble flushing in the lobby and in the room, personal items and hairs were left in the bathroom by the previous guest, our room had no phone, no table or desk to write or eat at, and no towel bars because they were all broken. The door had no latch lock at the top because the swing arm was missing. There was no back to hold the batteries in on the TV remote. There was no wifi. The breakfast was a choice of a dry muffin, an oatmeal packet, or a granola bar. Our neighbors 2 doors down were smoking weed on the walkway in front of their room. On a positive note, they did provide coffee at breakfast time and the A/C, refrigerator, TV, and cable worked in our room, so there's that. We accidentally left our car unlocked overnight and nothing was touched so that's a good thing.

Para pasar pocos noches esta bien

Para pasar pocos noches esta bien

And i have my family in the car at 1 am. At the time search another place to rest it was the worst experience ever.

And i have my family in the car at 1 am. At the time search another place to rest it was the worst experience ever.

Great

Great

The biggest problem we had though was that there were cockroaches - we informed staff during checkout (we found them the night before we left) and they just said “okay” as if it was no big deal. No sorry/apology, anything. Just gross.

The biggest problem we had though was that there were cockroaches - we informed staff during checkout (we found them the night before we left) and they just said “okay” as if it was no big deal. No sorry/apology, anything. Just gross.

Great

Great

I slept like a baby and it was pet friendly l.

I slept like a baby and it was pet friendly l.

Big fridge. Stove and microwave...nice!

Big fridge. Stove and microwave...nice!

Didn’t inform they will shift off I was in the middle of dying my hair . Waited 3 hours for water and they couldn’t make any accommodations . I literally almost burned my scalp cause only hot water was coming out and had to use a cup to rinse off my hair

Didn’t inform they will shift off I was in the middle of dying my hair . Waited 3 hours for water and they couldn’t make any accommodations . I literally almost burned my scalp cause only hot water was coming out and had to use a cup to rinse off my hair

Our experience was great. he only was if we wanted to cook anything we would have to request pots and pans from the office. Other than that, the stay was great !!

Our experience was great. he only was if we wanted to cook anything we would have to request pots and pans from the office. Other than that, the stay was great !!

The room was clean and comfortable. The motel location was a bit "sketchy". As a single woman, I would NOT stay here again.

The room was clean and comfortable. The motel location was a bit "sketchy". As a single woman, I would NOT stay here again.

This property had people in front of our door every 2 hours, even late at night smoking and drinking. Talking so loudly. Did but feel safe at all

This property had people in front of our door every 2 hours, even late at night smoking and drinking. Talking so loudly. Did but feel safe at all

Nothing was right there was corkage in the bathroom no shower curtains. Had to ask for towels that were only provided when we took in the dirty one

Nothing was right there was corkage in the bathroom no shower curtains. Had to ask for towels that were only provided when we took in the dirty one

The Room was small TV you had to have it turned a certain way to work, the bed was a small queen and too close to the wall and I didn't like the fact we had to go to the front desk to get our own towels and linen and it had a kitchenette and we also had to go to the front desk and get what all we needed to cook with like a pan, plates, coffee pot, basically housekeeping didn't deliver anything to your room you had to go and get your own things and take your dirty towels back to the front desk whatever you needed you had to go to the front desk and get it yourself😏 the area was ok location nice lots of other business nearby stores, restaurants, gas station We stayed 3 days because everything else in that area was booked.

The Room was small TV you had to have it turned a certain way to work, the bed was a small queen and too close to the wall and I didn't like the fact we had to go to the front desk to get our own towels and linen and it had a kitchenette and we also had to go to the front desk and get what all we needed to cook with like a pan, plates, coffee pot, basically housekeeping didn't deliver anything to your room you had to go and get your own things and take your dirty towels back to the front desk whatever you needed you had to go to the front desk and get it yourself😏 the area was ok location nice lots of other business nearby stores, restaurants, gas station We stayed 3 days because everything else in that area was booked.

😃😁😁😁👋👋

😃😁😁😁👋👋

A great place too rest. Very clean , a pool too swim , good restaurants walking distance, and stores in range of .5 miles

A great place too rest. Very clean , a pool too swim , good restaurants walking distance, and stores in range of .5 miles

The staff was very accomodating no matter the time of day as I usually checkout early; very quiet, clean and professional.

The staff was very accomodating no matter the time of day as I usually checkout early; very quiet, clean and professional.

Rachel the GM is the best. I dislike the pool being out of order since after Memorial Day but they are working on it so that is all that matters. ❤️

The cleaning ladies are not great at there job leave rooms dirty and state they are still clean

POOL WAS NOT CLEAN, ROACHES IN THE ROOM, APPEARANCE NOT CLEAN

This place is dirty i woke up to a roach crawling on my arm. And once i went to speak to the manager she was upset that i was bringing my complaint to her and did not want to give me a refund.

Very dirty! The floor was sticky, the tub was nasty, and smelled unclean. Their "breakfast" was granola bars and oatmeal packets. Spend extra and go to a better hotel.

It didn’t have a coffee machine, double sofa, or iron in the room as advertised. The pool was closed and that was one of the main reasons I made the reservation. The shower head wasn’t working either.

Suite was not very roomy. Sofa bed was super uncomfortable and there was roaches that came out randomly. Both Queen beds were comfy. No bed sheets or blankets available for sofabed. Kitchenette and full size refrigerator were nice. Lots of fast food at a walking distance.

There were people hanging around the outsides, watching what you were doing. People smoking marijuana on the premise. Overall and uneasy feeling staying there.

Ive been using extended stay for work and personal for over years in 5 different states. Overall I’ve been satisfied but the Stafford, Houston location has always been my favorite and that’s all due to the staff. Rachel the GM is always there for any needs or just to make sure my stay is comfortable. The maintenance guy always working hard and keep the grounds as clean as much as he can. The staff all around very polite

The staff was very helpful and friendly from the Manager to all front desk. Staff was able to accommodate all my family for a very reasonable and affordable amount. Thank You!

My room was sold out when I went to check in. Room was already paid in advance

I didnt like that a pool was advertised but upon arrival it was green water and smelled; ac units didnt work in room; one bed lifted up if you sat at the foot of it; and had roaches. I left the next day to another hotel

Absolutely nothing. The environment is very dirty and full of cigarette stubbs. Smell cigarette around. Had to get bed sheet so we could sleep.

We had to wait an hour before we could check in because the rooms weren’t cleaned. We stayed from Thursday to Sunday. We didn’t have any clean towels. Trash was overflowing.

Need to change out mattress on sofa sleeper. Look like they being ruined down for years. I might just got a bad room. 358

Very friendly, and i enjoyed my stay

The rooms have been updated and they were clean. The only thing I didn't like was that they don't stock the room with extra towels or toilet paper like they used to and to book another night I had to do so through the original company I did it through at first. Where as before, that didn't matter. Overall my stay was pleasant

Great place to stay. Loud since it’s next to the highway. Clean place

Everything is in the area such as restaurants, fast food, and grocery stores. The front desk worker has an out of this world customer service, i mean from the time i walked through the doors to the time i checked out. Really great experience

My stay was very good excellent employee