TownePlace Suites by Marriott San Antonio Northwest

The food was good, but I felt that lady doing the breakfast was a bit aggressive about what people were doing or not doing with the waffles, bagels etc. There were no knives to cut the bagel so I was using the tongs to cut thru the bagel so I could put into the toaster. My husband forgot to spray the waffel maker before he put in the batter- she acted like it was a crime.

Exceptional

Exceptional

Induction cooker present with all kitchen supplies and plates, free laundry too Front desk staff sometimes not available, waited a long time for a staff

Induction cooker present with all kitchen supplies and plates, free laundry too Front desk staff sometimes not available, waited a long time for a staff

Exceptional

Exceptional

Excellent service

Everything

I didn't like how there weren't enough pillows or blankets in the room i stay. The pillows weren't cushion enough i had a very hard time sleeping. The breakfast was alight i wish there was more options like bacon and eggs or pancakes. staff was great they totally nice and reliable at times. next time i book here i hope Expedia will fix the room issue because reserve a room for 2 beds and one sofa couch and i am very disappointed of that but i'm glad the staff got me into a different room that i can deal with.

Not good at all.

Everything was great. I’ll definitely be back when I visit San Antonio.

Everything

Exceptional

Nice hotel!

I came in a lot later than planned and the night lady was super helpful breakfast was great and didnt have a problem with anything else

Conveniently located. Breakfast was ok Nothing really negative

Conveniently located. Breakfast was ok Nothing really negative

The quiet CLEAN rooms with kitchenette. But the amazing Breakfast by Brenda is ALWAYS fresh &Yummy!! It’s not a dislike per se I would just love to have their dinner come back!!!!

The quiet CLEAN rooms with kitchenette. But the amazing Breakfast by Brenda is ALWAYS fresh &Yummy!! It’s not a dislike per se I would just love to have their dinner come back!!!!

Very nice and helpful staff! Comfortable and quiet! Very good breakfast!

Very nice and helpful staff! Comfortable and quiet! Very good breakfast!

Breakfast was good and my room hasn't availble for my 2 extra party members, so we got transfered to 2 connected rooms and it was appreciated and more convenient!

The breakfast needs more atención tha pillow’s too small😱

Clean room and good breakfast

Good breakfast

Breakfast was good, room was clean, sheets smelled freshly laundered

Nice staff, convenient, love the kitchenette

Pleasant

It was a good stay if you’re planning to be out and about all day. The hotel room is clean but not super clean. The sheets were stained, the bathroom floor was dirty. I was traveling with my son and he crawls so he tried going under the bed….that was filthy. But if you have no kids you’re fine. I’d stay again since I’m out and about everytime I visit. Just request for sheet change and bring slippers for the restroom.

Very friendly and helpful staff

Exceptional

From the moment I arrived, I was warmly greeted by the front desk receptionist, who graciously accommodated an early check-in. His friendliness was truly appreciated. The room was clean, and the hotel itself was very nice. NA

From the moment I arrived, I was warmly greeted by the front desk receptionist, who graciously accommodated an early check-in. His friendliness was truly appreciated. The room was clean, and the hotel itself was very nice. NA

Very good

Good

The place was dirty and the staff was not friendly. That they didn’t give you enough towels

The place was dirty and the staff was not friendly. That they didn’t give you enough towels

I was surprised with how good the breakfast was. extra attention by the staff was given to prepare the food

The only issue was breakfast but we left to go to medical testing early at Texas Oncology..we left about 6:40 am.. I grab a cup of coffee and it was ice cold. But, it was drinkable. Took it for the road.

I love that it so convenient to our Dr. Appointments at Texas Oncology. The only issue was breakfast but we left to go to medical testing early at Texas Oncology..we left about 6:40 am.. I grab a cup of coffee and it was ice cold. But, it was drinkable. Took it for the road.

Very good

Breakfast was good, they do need another waffle maker. The room was just what I needed.

The room was just what I needed.

Very good

Good

Noisy run down tried to a noise complaint and could not get ahold of the front desk at 2am in the morning.

Noisy run down tried to a noise complaint and could not get ahold of the front desk at 2am in the morning.

Beds hard as a rock, room dirty and dated decoration. Water marks on ceiling, leaking water in lobby halleay. Door to room had to be opened with shoulder becsuse it stuck so bad. Staff friendly

Great location

Coffee good, cookies at registration very good Location very convenient Breakfast bad, eggs not tasty, potatoes cold Room very cramped with position of a/c next to bed , no room. Room not clean, found items on floor from previous guests.

Clean rooms Trash wasn’t taking out daily or fresh towels

Always a pleasure to visit this hotel when I come to visit family

Decent size for what was needed. Staff was great upon my arrival due to minor accident with one of the kids. Great location too.

The room was already ready and we had gotten to town early. They helped us with every question we had or if we needed anything extra no hesitation. 10 out of 10 I would stay here again.

Hotel overall seemed mostly clean but was outdated and shabby. The couch in our room was stained, the pull out mattress had old blood on it, and some of our sheets had holes. One of the reasons we chose this was based off breakfast reviews and it was just average. If there was a high volume of people, there was a great struggle to keep up with food and refill. It was ok, but I've definitely had better hotel breakfast and would choose a different hotel

The room was clean. The AC did not work well. The pool was inoperable ( beyond anyone’s control). But was overall a good stay.

Didnt use the gym

The location, The roof was leaking, toilets were not flushing properly, ac not cooling room.

Staff was awesome. Loved that check out is noon. Breakfast was good as well.

Nice staff and breakfast was good every morning

Needs updated

Staff was courteous - room was for handicapped people. So when you showered water was all over the floor. Slippery and had to use towels so we wouldn’t fall . Ran out of towel paper , had to ask staff for more . Breakfast was good / decent.

Staff was courteous - room was for handicapped people. So when you showered water was all over the floor. Slippery and had to use towels so we wouldn’t fall . Ran out of towel paper , had to ask staff for more . Breakfast was good / decent.

The room was big.

The room was big.

The staff were nice and very attentive everything was clean rooms have their own kitchen area and full size refrigerator breakfast was good not to mention the waffles will forsure be staying here again.

Muy cómodo y comfortable ! Limpio el cuarto los baños y espacio de cocina para comer en el desayuno muy completo

Muy cómodo y comfortable ! Limpio el cuarto los baños y espacio de cocina para comer en el desayuno muy completo

One of the reasons I booked with this hotel was the breakfast,VERY DISAPPOINTED, first breakfast they said the truck didn't arrive on time so we literally have leftovers, HORRIBLE! Second day not good at all. The staff from the hotel were eating and drinking like they were in a bar, very unprofessional. Not going to even start with the cleaning of the place, the smell were very bad and working only one elevator that looks like the one that put trash in. Never ever will book again in this place !!!! And will make sure to spread the word around! Staff Beds Brea kfast

I loved how the hotel staff were friendly We never got cleaning services, the hotel had a very ugly smell, breakfast was disgusting I understand it doesn’t have to be top notch but this was another level of nasty

The location was favorable. Room layout was odd. AC faced bed so you couldn’t keep room at desired temperature due to freezing air hitting you directly so you had to turn down. Odd tv placement and had narrow space to enter restroom due to bed placement.

And the room was great And the breakfast was delicious

Breakfast was great.Staff was exceptional.

Janky elevator and seemed a little run down

Janky elevator and seemed a little run down

From the moment we drove up to the hotel we felt it was lacking. The outside was not well kept which indicated what the inside would likely look like. When entering the building we found unfortunately our assumptions were correct. The staff was nice and welcoming but the building itself looked very old and poorly kept up as far as cleanliness goes. The carpets looked old and floors looked like they needed a good sweeping, mopping, vacuuming. The walls we're dingy and old and the whole place smelled weird. The elevator stopped working so we had to use the stairs all the way up to the third floor. The hallway to get to our room was stuffy with what seemed like no airflow and it stunk. The actual room was cold upon entering but again stuffy. I'm glad we brought some of our own blankets and pillows because I didn't think I could have slept on theirs. We ended up buying extra blankets at Ross for our children because they weren't comfortable on the hotel sheets, a clipped toenail was found on the sofa bed when we opened it for them and at that point we thought about leaving to find another hotel. We decided to stay since it was only 2 nights and we planned to be out most of the day and would only sleep there. The breakfast in the morning was just ok nothing special. The gym lacked as well and we didn't use the pool because it got cold outside but not sure if we would have even tried had it been warm considering the condition of everything else in the hotel. Would not stay again.

From the moment we drove up to the hotel we felt it was lacking. The outside was not well kept which indicated what the inside would likely look like. When entering the building we found unfortunately our assumptions were correct. The staff was nice and welcoming but the building itself looked very old and poorly kept up as far as cleanliness goes. The carpets looked old and floors looked like they needed a good sweeping, mopping, vacuuming. The walls we're dingy and old and the whole place smelled weird. The elevator stopped working so we had to use the stairs all the way up to the third floor. The hallway to get to our room was stuffy with what seemed like no airflow and it stunk. The actual room was cold upon entering but again stuffy. I'm glad we brought some of our own blankets and pillows because I didn't think I could have slept on theirs. We ended up buying extra blankets at Ross for our children because they weren't comfortable on the hotel sheets, a clipped toenail was found on the sofa bed when we opened it for them and at that point we thought about leaving to find another hotel. We decided to stay since it was only 2 nights and we planned to be out most of the day and would only sleep there. The breakfast in the morning was just ok nothing special. The gym lacked as well and we didn't use the pool because it got cold outside but not sure if we would have even tried had it been warm considering the condition of everything else in the hotel. Would not stay again.

The hotel staff were exceptionally kind to my family and me, and the complimentary use of the laundry facilities was a wonderful surprise. The room was comfortable and well maintained, and the breakfast was enjoyable. Overall, we had a great stay.

The hotel staff were exceptionally kind to my family and me, and the complimentary use of the laundry facilities was a wonderful surprise. The room was comfortable and well maintained, and the breakfast was enjoyable. Overall, we had a great stay.

Outdated hotel overall.

Outdated hotel overall.

Great hotel with great manager

Great hotel with great manager

The breakfast was ok. The parking area was good. The elevator was broken.

Great breakfast. Attentive service. Outdated rooms.

Great breakfast. Attentive service. Outdated rooms.

Gigantic cockroaches running the halls outside our room

Gigantic cockroaches running the halls outside our room

No tenía agua caliente la habitacion

The rooms were clean and the front desk staff were nice and helpful.

The rooms were clean and the front desk staff were nice and helpful.

It is a good stay. We enjoyed a lot...

It is a good stay. We enjoyed a lot...

This place and staff are not up to Marriott standards. No USB ports only a connection for dial-up which no one uses anymore. We booked an accessible room for 3 but they could only supply a room for 2 people. No cots or rollaways available.

This place and staff are not up to Marriott standards. No USB ports only a connection for dial-up which no one uses anymore. We booked an accessible room for 3 but they could only supply a room for 2 people. No cots or rollaways available.

The staff were very friendly and helpful. The property was ok. Toilet running all day, leaking water from the ceiling over bathtub.

The staff were very friendly and helpful. The property was ok. Toilet running all day, leaking water from the ceiling over bathtub.

We really enjoyed our stay. Everything was perfect. My son’s felt like right at home.

We really enjoyed our stay. Everything was perfect. My son’s felt like right at home.

all is welll

all is welll

Great place, pleasant staff, clean, good breakfast, close to food and shopping.

Great place, pleasant staff, clean, good breakfast, close to food and shopping.

Great clean comfortable room and super courteous staff

Great clean comfortable room and super courteous staff

Overall clean room, quiet, and excellent staff. Showed professionalism. The only small downside is the property is little old. Maybe renovation may mae the hotel more better.

Overall clean room, quiet, and excellent staff. Showed professionalism. The only small downside is the property is little old. Maybe renovation may mae the hotel more better.

Clean room and a/c great. Loved the amenities in room. Also dishes and cooking utensils were very convenient.

Clean room and a/c great. Loved the amenities in room. Also dishes and cooking utensils were very convenient.

Staff was very helpful and friendly. The hotel itself needs better maintenance. It looked a lot worse than the photos.

Staff was very helpful and friendly. The hotel itself needs better maintenance. It looked a lot worse than the photos.

Trey checked us in. He’s super attentive, very friendly. There were a few issues with the room but he remedied them quickly. The hotel was quiet.

Trey checked us in. He’s super attentive, very friendly. There were a few issues with the room but he remedied them quickly. The hotel was quiet.

The property is in need of work and renovations. We were on the third floor and the floor was very warm. We had to move to the second floor. One of the elevators was not working and with a hotel at 100 % capacity, it was just a little time consuming. The breakfast was good. They offer laundry detergent free. Which we didn’t have a chance to use, but maybe you can benefit from it, if time permits. Trey is the assistant manager and he made the stay worth it. He was very accommodating and understanding and always willing to help out customers to make them comfortable during their stay. He definitely deserves additional compensation for all the work he does to go above and beyond for customer.

The property is in need of work and renovations. We were on the third floor and the floor was very warm. We had to move to the second floor. One of the elevators was not working and with a hotel at 100 % capacity, it was just a little time consuming. The breakfast was good. They offer laundry detergent free. Which we didn’t have a chance to use, but maybe you can benefit from it, if time permits. Trey is the assistant manager and he made the stay worth it. He was very accommodating and understanding and always willing to help out customers to make them comfortable during their stay. He definitely deserves additional compensation for all the work he does to go above and beyond for customer.

The only this that bothered me was that the American flag outside was tattered and torn. I find this very disrespectful.

The only this that bothered me was that the American flag outside was tattered and torn. I find this very disrespectful.

I don't blame the staff - not their fault. Water barely got hot. Breakfast awful. Toilet flushing sounded like a space ship taking off. No clock in the room. Light in entry way to room broken. Everything worn and dirty. DON'T STAY HERE.

I don't blame the staff - not their fault. Water barely got hot. Breakfast awful. Toilet flushing sounded like a space ship taking off. No clock in the room. Light in entry way to room broken. Everything worn and dirty. DON'T STAY HERE.

The place was very clean breakfast was great everyday we were there.

The place was very clean breakfast was great everyday we were there.

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You get what you pay for. We had some troubles with the room (toilet/sink not working well) but the night shift staff was great and quickly provided us a different room. I can’t remember her name (maybe Angela or Angelica) but the night staff woman was very friendly and welcoming. If I were to come back, it def be because of her caring communication.

You get what you pay for. We had some troubles with the room (toilet/sink not working well) but the night shift staff was great and quickly provided us a different room. I can’t remember her name (maybe Angela or Angelica) but the night staff woman was very friendly and welcoming. If I were to come back, it def be because of her caring communication.

nice clean property with friendly staff.

nice clean property with friendly staff.

The rooms were clean and spacious. Staff was very friendly. We’d definitely stay here again.

The rooms were clean and spacious. Staff was very friendly. We’d definitely stay here again.

Everything was awesome, fast check in, breakfast is good, overall great experience

Everything was awesome, fast check in, breakfast is good, overall great experience

Room was dirty

Room was dirty

I enjoyed the breakfast.

I enjoyed the breakfast.

I enjoyed my stay here. The rooms are very spacious for 6 of us. The lounge area is big, so we had no trouble finding place for breakfast. The parking area was good and it was free. The breakfast was OK, wish they had the waffle maker, my kids were a but disappointed. This hotel is now one of my favorites.

I enjoyed my stay here. The rooms are very spacious for 6 of us. The lounge area is big, so we had no trouble finding place for breakfast. The parking area was good and it was free. The breakfast was OK, wish they had the waffle maker, my kids were a but disappointed. This hotel is now one of my favorites.

The rooms are nice and clean. The beds are super comfortable. The staff is so helpful and nice. Will stay again.

The rooms are nice and clean. The beds are super comfortable. The staff is so helpful and nice. Will stay again.

Misleading photos on the website. Property looks older in person. Not very clean down the halls because guest are told to leave their overflowing trash in the hallway and someone will empty it. Takes a while for someone to get to it so you’ll be walking through trashy halls for a while. Ok breakfast. Nothing fancy. But you get what you pay for so I’m satisfied with the stay. If you want luxury then you’ll need to go pay luxury prices. Won’t find it here. Staff was very friendly and accommodating to our needs. Probably was the best thing about the stay

Misleading photos on the website. Property looks older in person. Not very clean down the halls because guest are told to leave their overflowing trash in the hallway and someone will empty it. Takes a while for someone to get to it so you’ll be walking through trashy halls for a while. Ok breakfast. Nothing fancy. But you get what you pay for so I’m satisfied with the stay. If you want luxury then you’ll need to go pay luxury prices. Won’t find it here. Staff was very friendly and accommodating to our needs. Probably was the best thing about the stay

I liked the kitchen, I didn’t get to use the pool but it looked nice, breakfast was good, it was a one night stay, close to i10

I liked the kitchen, I didn’t get to use the pool but it looked nice, breakfast was good, it was a one night stay, close to i10

Everything else was great. Staff was very friendly and helpful. Enjoyed the breakfast and swimming pool.

Everything else was great. Staff was very friendly and helpful. Enjoyed the breakfast and swimming pool.

Very clean and get you anything you want when you need it

Very clean and get you anything you want when you need it

Manager is literally the best and nicest ever I’ve had to extend my stay multiple times and anything you need they are on it

Manager is literally the best and nicest ever I’ve had to extend my stay multiple times and anything you need they are on it

Bathroom was dirty when we arrived, scheduled housekeeping twice and it was cleaned neither time they performed duties when specifically stated to lobby desk. Housekeeping hours are very spread out and no rough time given to accommodate cleaning

Bathroom was dirty when we arrived, scheduled housekeeping twice and it was cleaned neither time they performed duties when specifically stated to lobby desk. Housekeeping hours are very spread out and no rough time given to accommodate cleaning

Room was dirty.

Room was dirty.

I’d stay there again

I’d stay there again

The beds were terribly hard and uncomfortable and pillows were way too soft.

The beds were terribly hard and uncomfortable and pillows were way too soft.

The staff and management go above and beyond to accommodate the guest. Very friendly and excellent customer service. A big thank you to Felipe and Christian.

The staff and management go above and beyond to accommodate the guest. Very friendly and excellent customer service. A big thank you to Felipe and Christian.

The hotel staff is amazing. Outstanding customer service, friendly, and went above and beyond to meet our requests. I highly recommend.

The hotel staff is amazing. Outstanding customer service, friendly, and went above and beyond to meet our requests. I highly recommend.

This is an older hotel, which I don't mind, if the rooms are clean. However, there were months worth of dust on wall sconces in the bathroom, dust bunnies in the corner of the bathroom counter, dirt on the bathroom doors, and broken slats on the closet doors. We tried three different rooms, and eventually left. After speaking with management, they did apologize and refunded my stay. They said they will be undergoing a full remodel in the near future. I appreciated the call from the manager, but a dirty hotel room is a dirty hotel room. The best part of the place is the gym which is clean, cool, and well stocked.

This is an older hotel, which I don't mind, if the rooms are clean. However, there were months worth of dust on wall sconces in the bathroom, dust bunnies in the corner of the bathroom counter, dirt on the bathroom doors, and broken slats on the closet doors. We tried three different rooms, and eventually left. After speaking with management, they did apologize and refunded my stay. They said they will be undergoing a full remodel in the near future. I appreciated the call from the manager, but a dirty hotel room is a dirty hotel room. The best part of the place is the gym which is clean, cool, and well stocked.

Convenience

Convenience

Building was ok, my room smelled like cigarettes the whole stay there. Looked under my bed before checking out just to make sure I wasn’t leaving nothing behind and noticed under the beds hasn’t been cleaned. Trash and a pair of old sandals from previous people.

Building was ok, my room smelled like cigarettes the whole stay there. Looked under my bed before checking out just to make sure I wasn’t leaving nothing behind and noticed under the beds hasn’t been cleaned. Trash and a pair of old sandals from previous people.

Hotel is old, musty; 1 elevator of 2 was not working and no AC on 3 rd floor hallway. Pictures are very inaccurately detailing the condition. Dark dingy carpet and mold in shower. Will not stay there again. Parking was good. Front dest young lady very pleasant.

Hotel is old, musty; 1 elevator of 2 was not working and no AC on 3 rd floor hallway. Pictures are very inaccurately detailing the condition. Dark dingy carpet and mold in shower. Will not stay there again. Parking was good. Front dest young lady very pleasant.

When I asked about laundry soap, he immediately said, “Of course!” with a smile and even offered dryer sheets without me having to ask. That level of thoughtfulness and proactive service is rare and truly appreciated. Troy delivered the best customer service I’ve ever experienced at a hotel. He’s a true asset to the property!

When I asked about laundry soap, he immediately said, “Of course!” with a smile and even offered dryer sheets without me having to ask. That level of thoughtfulness and proactive service is rare and truly appreciated. Troy delivered the best customer service I’ve ever experienced at a hotel. He’s a true asset to the property!

Excellent front desk!! Courteous, accommodating, helpful, friendly, one of the best ever! Room is clean and has everything you need.

Excellent front desk!! Courteous, accommodating, helpful, friendly, one of the best ever! Room is clean and has everything you need.

We had a mix up with our reservations and the manger spent over an hour on the phone with me the night before we were to check in to make sure I was satisfied with everything. They even moved a pull out couch into one of our rooms to accommodate us. Henry at the front desk was super friendly and very helpful with our specific needs and food recommendations. Breakfast was very good every day. The only issue we had was the lift to get a handicap person in the pool was not working. I would definitely stay here again if I ever go back to San Antonio.

We had a mix up with our reservations and the manger spent over an hour on the phone with me the night before we were to check in to make sure I was satisfied with everything. They even moved a pull out couch into one of our rooms to accommodate us. Henry at the front desk was super friendly and very helpful with our specific needs and food recommendations. Breakfast was very good every day. The only issue we had was the lift to get a handicap person in the pool was not working. I would definitely stay here again if I ever go back to San Antonio.

My stay was great. Loved the complimentary laundry detergent and dryer sheets and the free use of washer and dryer.

My stay was great. Loved the complimentary laundry detergent and dryer sheets and the free use of washer and dryer.

In my opinion the restroom needs more cleaning. It was really dirty.

In my opinion the restroom needs more cleaning. It was really dirty.

Breakfast! The restroom need more toilet paper!

Breakfast! The restroom need more toilet paper!

Room needs upgrading, from the carpet, the bed frames and the shower heads. Housekeeping only came once to clean and never changed the towels when requested. Condition of the sheets and towels need replacement. Air conditioning blows directly to our heads and water temperature in the shower was sometimes unadjustable.

Room needs upgrading, from the carpet, the bed frames and the shower heads. Housekeeping only came once to clean and never changed the towels when requested. Condition of the sheets and towels need replacement. Air conditioning blows directly to our heads and water temperature in the shower was sometimes unadjustable.

Partial of the hotel was destroyed, and the mess was still in there on the ground on the rear entrance.

Partial of the hotel was destroyed, and the mess was still in there on the ground on the rear entrance.

Hotel was perfect for what we needed. Clean and comfortable. Staff was always friendly and attentive.

Hotel was perfect for what we needed. Clean and comfortable. Staff was always friendly and attentive.

Trey checked us in and he was so kind. My second time staying at this location and it’s our favorite. Definitely will be back.

Trey checked us in and he was so kind. My second time staying at this location and it’s our favorite. Definitely will be back.

The staff was so helpful. It is located in a great area.

The staff was so helpful. It is located in a great area.

Overall good hotel, staff were excellent and showed professionalism, room were mostly clean. There were some stains on the window curtain. But other than that, nothing to complain. The hotel most likely old but still good hotel overall. Price were not bad.

Overall good hotel, staff were excellent and showed professionalism, room were mostly clean. There were some stains on the window curtain. But other than that, nothing to complain. The hotel most likely old but still good hotel overall. Price were not bad.

Good

Good

Hotel was right next to police sub station we felt safe with my family

Hotel was right next to police sub station we felt safe with my family

The property was close to where we needed to go. Nice size room. However, the elevator kept stalling. Was afraid to get on it at times for fear that it would stop while we were on it. Husband walks with a cane, so climbing 3 flights of stairs wouldn't be easy. Our door key worked (turned green), but the latch was loose and hard to open. We reported that. On the first night the water was turned off due to a leak in the building. After traveling all day, we just wanted to wash and go to bed. That was delayed due to this.

The property was close to where we needed to go. Nice size room. However, the elevator kept stalling. Was afraid to get on it at times for fear that it would stop while we were on it. Husband walks with a cane, so climbing 3 flights of stairs wouldn't be easy. Our door key worked (turned green), but the latch was loose and hard to open. We reported that. On the first night the water was turned off due to a leak in the building. After traveling all day, we just wanted to wash and go to bed. That was delayed due to this.

Over all it was clean and friendly but the breakfast was horrible experience there was so many people waiting and waiting for food to be made and it was hard to even get anything to eat the people that make the breakfast were very slow it wasn't until the end they rushed it but by then there breakfast time was over

Over all it was clean and friendly but the breakfast was horrible experience there was so many people waiting and waiting for food to be made and it was hard to even get anything to eat the people that make the breakfast were very slow it wasn't until the end they rushed it but by then there breakfast time was over

Great continental breakfast

Great continental breakfast

This property is under construction. We were given a room that smelled horrible (like wet dog and cat piss) and the front desk quickly moved us to another room. All in all a good place for the price.

This property is under construction. We were given a room that smelled horrible (like wet dog and cat piss) and the front desk quickly moved us to another room. All in all a good place for the price.

N/a

N/a

Great place to stay

Great place to stay

Hotel was good but lacked pet space and breakfast was lacking substance not much choices and flavorless

Hotel was good but lacked pet space and breakfast was lacking substance not much choices and flavorless

Dear TownePlace Suites Management, I am writing to express my dissatisfaction with my recent experience at your property in San Antonio. Unfortunately, my stay did not meet expectations due to several issues. 1. Booking and Refund Issue: I arrived one day late and requested assistance with a refund or adjustment, but neither the Director of Sales, Philip Sloop, nor the front desk agent, Brianna, were able to provide any help. While Sade attempted to assist me, she did not have the authority to resolve the matter, leaving me feeling unsupported. 2. Property Not as Described: The hotel did not match the description provided on Expedia. This discrepancy significantly impacted my overall experience. Given these issues, I am disappointed with the level of customer service I received and the condition of the property. I expected better from a TownePlace Suites location and regret choosing your hotel for my stay. I hope you will take this feedback seriously to improve the experience for future guests. Please let me know if further action can be taken regarding the unresolved issues with my booking. Sincerely Homan Mondavi

Dear TownePlace Suites Management, I am writing to express my dissatisfaction with my recent experience at your property in San Antonio. Unfortunately, my stay did not meet expectations due to several issues. 1. Booking and Refund Issue: I arrived one day late and requested assistance with a refund or adjustment, but neither the Director of Sales, Philip Sloop, nor the front desk agent, Brianna, were able to provide any help. While Sade attempted to assist me, she did not have the authority to resolve the matter, leaving me feeling unsupported. 2. Property Not as Described: The hotel did not match the description provided on Expedia. This discrepancy significantly impacted my overall experience. Given these issues, I am disappointed with the level of customer service I received and the condition of the property. I expected better from a TownePlace Suites location and regret choosing your hotel for my stay. I hope you will take this feedback seriously to improve the experience for future guests. Please let me know if further action can be taken regarding the unresolved issues with my booking. Sincerely Homan Mondavi

Disappointed by the condition of this hotel, given that it is part of the Marriott brand. Hallway, rooms, and elevators are in dire need of renovation and upkeep. One can't hold the staff accountable for the condition of this place, but I will say that the room looked like it hadn't been vacuumed in days (if not weeks). We had picked this location due to its proximity to one of our favorite breakfast spots in town, but quickly realized that we should've stuck with our usual hotel about 5 minutes away. There are much better options at similar price points within minutes. We are just glad that this was juat a one night stay.

Disappointed by the condition of this hotel, given that it is part of the Marriott brand. Hallway, rooms, and elevators are in dire need of renovation and upkeep. One can't hold the staff accountable for the condition of this place, but I will say that the room looked like it hadn't been vacuumed in days (if not weeks). We had picked this location due to its proximity to one of our favorite breakfast spots in town, but quickly realized that we should've stuck with our usual hotel about 5 minutes away. There are much better options at similar price points within minutes. We are just glad that this was juat a one night stay.

The staff was friendly and helpful. It had everything we needed and would definitely stay there again.

The staff was friendly and helpful. It had everything we needed and would definitely stay there again.

Place was clean and comfortable. Short staffed

Place was clean and comfortable. Short staffed

It was clean and staff was helpful

It was clean and staff was helpful

I was okay

I was okay

I enjoyed this

I enjoyed this

Is m not sure how Marriott can put the name in the property. There will be an expectation when something’s has Marriott name. Apparently Marriott has lowered its standards or Marriott didn’t do the due diligence.

Location

There were lots of barking dogs had to move room, 2nd room air conditioning did not work and finally 3rd room there is a hole by air conditioning under to carpet that feels like you may go through the floor tor 2nd floor ceiling.

Easy to locate. Nearby to restaurants and highway access. I went to the downtown area and the Pearl and both times took 20 minutes.

The room was ok…very dated. Had to go back down to the front desk at midnight for extra bedding for the fold out couch since they wouldn’t bring it up to us. Breakfast was mediocre.

The hotel is infested with cockroaches. Staff was friendly. Do not recommend.

Room was dirty upon check in, terrible leak from bathroom sink, bed had stains on it that look like a child was conceived on it, sofa bed mattress was gross and torn along the side, hair and girls bow left in drawer, coffee pot looked like it had not been cleaned in years, pots were dirty, floor was sticky, gummy sticky stuff on the glass in the cupboard, grout in shower and bathroom floor dirty, and several other issues. For being a hotel with a kitchen several basic utensils, pots, or serving items missing. Roll of paper towel had at best 6 sheets on it. When tried to get addressed staff was initially non-responsive and I walked up to an employee telling another employee that because they were sold out there nothing can do to alleviate the problem---it was after I spoke up and explain that I am the guest you are talking about that I got some response but yet was left with a room that was still not completely clean and missing towels. I have tons more pictures but they limit it to 8 to be posted.

Dirty cold breakfast

The breakfast area small and and pictures hace be giving waffles and nothing juat watered down egg and orange juice was more water then juice. Feomt desk not helpful at all. I uswd erd party but due to a emergency i had to check out a day before and wouldnt provide me a paper saying i left sunday at 11:18 am . Wont stay here again .

The staff was super nice. It was quiet. Right next door to a nice gas station. Plan to stay there again.

Staff wasn't friendly. Bothered to even help with basic requests. Shower broken. Doesn't clean rooms.

They charged 30.88 for some random fees

Last day of check out breakfast buffet was terrible! Scrambled eggs and sausage patties was the main course. No breads nor bagels of anything available. Coffee was watered down and not kept up. I had family from our of state and town it was embarrassing!!! We're visiting Six Flags nearby and the property area was dirty for being a Marriott. Rooms were outdated old faul smells and simply not to any of my expectations... I paid for Four rooms for two nights and wasn't happy.

Very clean Nice

Everything was good

Staff is very nice

The staff was always on a bad mood, the room was dirty and had roaches, the breakfast ended an hour before the time they had announced, I tried to let them know about these issues but they didn’t cared

The room we were given had a horrible odor of possibly curry. The hotel is super old and the bathroom grout is dirty, with moldy corners on the floor by the tub, the sofa bed was dirty and old, we had it reserved for 5 people and there were only 2 towels in the room. I had to call reception 3 times, first because the keys to the room would not work, and we were arriving exhausted and cold after had spent all day at Sea World and getting wet in rides, so the keys not working was a huge inconvenience. Someone came up with another key. The moment we walked into the room the strong odor hit us and I called reception asking for a different room. We were told they were fully booked. Then a couple of the kids got in the shower and we noticed there were not enough towels, so I called reception again and they told me to go down to pick them up (again,we were exhausted and cold so I asked if they could bring it into our room, but she said NO, I'm alone here). So I got really upset and told her we were completeley dissatisfied and I asked if they had a sister company hotel to send us to. The lady said there was a Holiday Inn across the street, but not a suster company. I complained again and she said, go to a different hotel and I will give you a full refund, and she hung up on me! We packed our stuff back up, checked out, and left. We are SO HAPPY WE LEFT because for $10 more we spent the night at Holiday Inn Express which was extremely clean, comfortable and with excellent breakfast!

The bathroom floor was full of water and the shower looked like someone pissed in it

Tv need renove

Attention

This is the second time we stay here due to medical reasons and the staff has been nothing but kind, friendly and professional. Will definitely stay again.

Family hotel

Will definitely not be back to this hotel. Very disappointed.

I reserve a king size bed and they didn't gave me that and then the key didn't work they had to program the key 4 times. The breakfast it was SUPERRRR limited they didn't have anything by 8:30am and they didn't want to make more food. The AC unit didn't work good. They charge me $5 per night for parking even i didnt have a car. I will not recommend this Horrible Hotel.

This is a very nice hotel for the price

Great stay

Awesome stay

Nice quiet place. Loved the complementary breakfast. The sofabed's matress and the bed's sheets should be thrown out, they had stains... The rest, not bad.

No sheets or pillows provided for sofa sleeper. Reservation said party of 6.

Good location and everything was smooth.

Everything was good.

There was no toilet paper in bathroom, toilet seat was very loose, and ac unit was squealing louder and louder. I was placed in another room, but no one should’ve been put in this room due to the ac unit issue.

It was nice

Staff is pretty nice. Rooms had mildew and kitchen appliances resume to o e fork and terrible knife and 2 dirty pans.

The only minus is the inability to watch TV. Other than that, it was excellent. A big plus for the lady providing breakfast. She gives an excellent service and keeps up with cleanliness.

Staff is friendly. Wifi slow & cable tv service is poor.

The room smelled of marijuana. There were flecks of marijuana leaves in the nightstand drawer and in the sofa bed mattress. The hotel was full so they couldn't offer me a different room. The gentleman at the front desk did come in and personally clean the room but it did little for lingering smell. I've put too much faith in the hotel's reputation and the start ratings lately that I've stopped getting the "cancel anytime" option. Moving forward I will be choosing that option.

It was perfect place for the night

Very clean sheet & blanket, I don't have to use my own personal blanket etc...very good breakfast, clean restroom, and the staff is very friendly/ helpful.

First thing first, we have stayed at this location before and this stay was not the same...after check we noticed one elevator not working and the working elevator wasnt working(button) to get to 3rd floor where we were at(worker said just keep pressing button it has an issue) we ended up using stairs. Breakfast was 7-10am we got there at 9:30 and there was a line waiting for eggs, they were never brought out..coffee was served at night but no cream available because staff had no key to where creamer was. One of my keys wasnt working it took 30 mins at front desk to attend me since there was a customer that had an issue checking out and he was giving a free drink for the wait, i had to pay for mine while i waited just as long...we stayed two days, checked out second day didnt bother to get breakfast but we wont be coming back to this location again...

Property needs an upgrade. Renovations.

Older hotel, needs updating, saw many bugs in the room. When we were eating breakfast there was a huge cockroach crawling on the floor close to us. Water stains on the ceiling of our room. No central A/C, only a/c is by the window, and it took forever to cool down. Shampoo dispenser was out when we arrived, family of 5, and no sheets for the fold out couch were in the room, and not enough towels. Stains on the duvet covers on the beds, stains on the couch. Just felt dirty!

Property was pretty outdated and the “included breakfast” was very limited to powdered eggs and toast.

Decent hotel. We had ants in our room and bed and they ended up biting us and leaving welts overnight. The hotel did move us once aware but still… they were coming through the AC. We were in the second floor. Also, the person above us had a dog that sounded like a horse… I get pets going with travelers but maybe put them on a bottom floor to take care of the other guests.

Thr room was adequate and the bed was comfortable. Overall it did the met my most basic needs. Would think twoce before staying here again.

Had motorcycle group revving their engines and playing loud music right outside my window next to the front of the property at 10:28pm on Saturday night. Breakfast on Saturday had packaged food only, no eggs, sausage, fresh cut up fruit, or oatmeal (except for packaged variety). Limited on yogurt. Lids for the coffee cups did not fit, making it impossible to take the coffee on the road. No creamer in coffee area. Had to walk to breakfast area and get it out of the fridge, making preparing a quick cup of coffee at the coffee bar impossible. Remote and even buttons on TV worked only sporadically to change the channel. Ran out of toilet paper as did other guests who were seen in the lobby picking it up. Toilet was running upon arrival due to worn out flapper.