Holiday Inn Express & Suites San Antonio Medical-Six Flags by IHG

Thank you for helping my family when our a/c went out. Staff were extremely supportive and helped us move rooms. Customer service is hard to find nowadays we appreciate everything.

So many places to go to around. Hotel is clean, cold, and the rooms are big. Restrooms are great. And the pool was amazing and clean. Not to mention Paul the front desk worker was very kind and friendly. Will return soon!

Don’t recommend didn’t get the room I booked for there was roaches in the bathroom. Bathroom smelt like mildew it was humid in there. Connected to another room where we heard everything. Front desk manager lady was kinda rude upon arrival. Said I could pay at property but yet wanted a down payment. Horrible never again.

Nice firm bed.

The only reason I did not give five was the check in was awful we stood there as the man kept long conversation with the guest in front of us. There was 2 people in front me checkin. When he got to us not a a word was spoken.

None All

Fun

The pool are was good and the breakfast Had to be removed from room to another due to AC not working and phone and fridge as well

Clean and spacious rooms. Super cute pool area. Check in and check out was a breeze.

Good

Passable

Front desk staff was nice, location Rooms were not clean, dirty linen, poor ventilation and moldy smell in rooms, roaches in the room. Outdated and rusted fixtures, old and dirty ripped furniture in the rooms

Room was a good size and decent location. To many big dogs, house keeping and general property maintenance needs improvement.

Staff was very helpful breakfast excellent clean room and the ac worked very well

Nothing Didn’t get a chance to stay at the property. The room was so nasty from too top to bottom.

The room we stayed in had the best ac compared to any other hotel ive stayed in. The pool was really fun also for the kids . I didnt try the breakfast. The sofa bed was really dirty, it had old fries and the mattress looked like 50 yrs old. The bed had hairs in the pillow covers.

Unorganized...First room i walked in and a whole family was in it. 2nd room key didn't work....

Exceptional

Very clean, comfortable beds

It allowed dogs. The airplane sound of the HVAC all night. Extra blankets not in room. Stingy with towels.

It allowed dogs. The airplane sound of the HVAC all night. Extra blankets not in room. Stingy with towels.

Eli was helpful for for our late arrival (2am). He got us extra towels for the children, pillows and fresh blankets for the pull-out bed. Breakfast was plentiful and filling. I'd prefer the old school coffee pot versus the digital automatic ones. They were slow. Lisa, the front decimal and Liz front desk receptionist were very helpful when we checked out. Chased me down to give me a cart. And found a lost inhaler that my daughter left extra. Thanks to Lisa, Liz and Eli!!!!!

Everything was pretty good about my stay maybe just a better breakfast selection but overall good experience

No balconies

Pool was amazing, our boys loved it! No balconies

Exceptional

We enjoyed the clean room, quiet and very relaxing.

The hotel was clear that it’s nota full service hotel so you will need to pick up pillows and blankets if they have any available at the desk yourself and beware you will be charged if you don’t carry your blankets back down at checkout too SMH. This is especially impacting if you rely on a pull out couch as a bed. Note the mattresses are also very old with many stains and not comfortable. The food is quality as far as hotel breakfast goes.

Clean room, good breakfast, great fresh coffee, friendly staff. The only thing I didn’t like was that the pool is not attached to the hotel. You have to get out to the parking lot to be able to get to the pool. Not safe specially if you have kids. Other than that it’s a nice place to stay.

The Hotel is severely understaffed for house cleaning. We had to wait for the rooms to be clean and once we went to the room they were filled with stained walls and furniture. Hair was all over the bathroom floor and shower curtain. When we asked to be moved they couldn’t accommodate us. Overall just not wort the trip.

I was there alone getting a procedure done and they made me feel like family! Jeff the GM and his front desk staff of Lisa, Ruby, Paul, Eli and Jesus went over and above. Due to the housekeeping manager Lettie who is a workhorse and her staff the place was very clean! It rained a lot when I was there and the room was humid a few times but quickly resolved by the maintenance crew of Robert and Nettie! The woman who ran the breakfast area was very nice and the breakfast area was very clean. Having the HDMI panel under the TV was so helpful as being there so long I was able to plug in my fire stick! Great outdoor pool! There are two restaurants within walking distance. Higher toilets! I do not know why hotels have such low toilets!

I was there alone getting a procedure done and they made me feel like family! Jeff the GM and his front desk staff of Lisa, Ruby, Paul, Eli and Jesus went over and above. Due to the housekeeping manager Lettie who is a workhorse and her staff the place was very clean! It rained a lot when I was there and the room was humid a few times but quickly resolved by the maintenance crew of Robert and Nettie! The woman who ran the breakfast area was very nice and the breakfast area was very clean. Having the HDMI panel under the TV was so helpful as being there so long I was able to plug in my fire stick! Great outdoor pool! There are two restaurants within walking distance. Higher toilets! I do not know why hotels have such low toilets!

Staff and Clean Room

I loved staying here the staff was so friendly and very helpful! The free breakfast is a plus

The parking was a little too full and the breakfast tables were very limited

The location and value The parking was a little too full and the breakfast tables were very limited

Overall you get more than what you pay for

It was nice enough

Excelente servicio, muy cómodo y limpio

We had to change rooms bc the first one was still dirty and there was human hairs all over the bedsheets like they didn’t change them. Then they were out of soap, we never got a replacement even though we asked for one. And we also had to have a new hair dryer bc the one in our room didn’t work.

Asked to extend my stay since I had a pet and could not take to SeaWorld. Was told that was not problem but to tell staff in the morning. Talked at 7am and they said not an option, so I had then bought tickets to a park that I could not go to.

Excellent

It was a fantastic stay!!!

Breakfast was very good The overall cleanliness of the hotel was good The rooms are nice but at the end when I went to go check out there was a discrepancy in my final balance and that is issue right now that I am still going through so I can't give this hotel no more stars than two to three stars

Exceptional

Staff was great! Everything was good!

Superb

Everything was good!

Good

Very good

Great

Muy limpio muy accesible ...personal atento...

Exceptional

Good place to stay for price

Breakfast was good and I thoroughly enjoyed the coffee set up.

Over all pretty good, clean room, good ac.

Did not like how people in the front keeps giving me a key that didn't work even though I tell them it didn't work. Housekeeping was not good, they didn't even take all the dirty towels, left dirty, sinks, and some trash.

The stay was great, the room was clean and put together nicely for us when we arrived, we were also lucky to have a room next to a side entrance and the pool so it was nice and convenient to be going in and out. The breakfast was good! My daughter loved the automatic pancake maker and enjoyed all the other options they had offered. Staff was friendly and helpful with any questions I had. Would definitely stay again

Clean and friendly N/a

Clean and friendly N/a

Sound insulation is not ideal, proximity to the highway was noticeable

The area The bed waa uncomfortable

The bed waa uncomfortable ?

comfy bed and pillows, clean hotel, quite, nice pools, nice staff

Our AC unit was kinda loud but not enough to complain to the hotel about it.

Everything was great with our stay. Our AC unit was kinda loud but not enough to complain to the hotel about it.

It's okay

Good

Great place to stay , clean and comfortable, highly recommended

Location was excellent, Room spacious and staff ready to make our stay very welcoming. The coffee at the lobby is delicious and available, a plus in our book.

Superb

Exceptional

Jose at the front desk was excellent.all staff were attentive. . Breakfast was a nice spread. Room was clean no issues there. Pool is clean and a nice and relaxing spot. I would stay there again.

Toilet was clogged when we checked-in. Everything feels and smels old but it's relatively clean. Staff compensates being very friendly. Upside is plenty off free parking.

I didn’t taste the breakfast because l need go to the medical hosital at 6am. So l can't sey something about breakfast.

Great place and service was amazing

Great place and service was...

Old , dirty,

Staff was friendly. Very quiet at all times throughout the hotle

Superb

Pleasant

Breakfast was delicious. The room was SO clean and comfortable. And the staff was very kind.

Noting everything perfect

Nice place to stay Noting everything perfect

Great location, very clean. Unfortunately they were doing renovations and we were two doors down from the construction. Lots of noise too early in the morning.

First room A/C was not working, Spent one day with 80 degrees temp in the room. Following day after complaining we were offered another room, in which the toilet overflowed 2 times. No refund.

The rooms were nice and clean. Spacious. Amenities were great. Check in was a breeze. Nice pool. Breakfast was good. Parking is very limited. There’s a Jim’s restaurant next door and a Cracker Barrel. A convenience store is really close, walking distance.

Room was good - common areas left something to be desired.

The room was a bit muggy.

The front desk staff, aside from the male check in clerk who was great, was subpar. One clerk had a very slovenly apprearance and refused to move from his chair while scrolling on his phone. When I asked for sheets for the sofabed, he instructed me to go through the door behind the counter and get it. Another female front desk clerk had an attitude from hell. We were misinformed about the water bottles in the fridge and her attitude took off into outerspace! The breakfast was just ok. I mean it's hotel food so I do not expect too much. Our sofabed in our room was dirty and dingy. Hate to know what someone did on it. Not to mention, there were no sheets or pillows in the room for the sofabed. In short, you get what you paid for with this hotel so don't expect much.

Excellent customer service and nice staff!!

It was ok.

Normal cleanse room. Poor breakfast. Poor amenities; the gym is a small room with 3 machines and the pool was dirty. Nothing else to be entertained

Great job

Older property, fairly well maintained, VERY nice breakfast with many choices. Housekeeping could use some work.

The breakfast was ok the meat changed the eggs where not that tasting. Thr air worked good tge pool was dirty some staff were friendly the person doing the breakfast was nice and greeted. Some staff in front areanot friendly did not greet anyone. The laundry only one of each on the floor and did not work well. The room was roomy but can hear alot and freeway since are room was faving it. Other then that it eas ok for the feal I got

Breakfast was fresh, clean and good. The staff were nice and attentive. I don't want to give and choppy review so I'll keep the few questionables to myself. Pool area was nice plus there's food on both sides of the hotel so you have options 👍

Great stay

Breakfast was fresh, but the upper level rooms (had to switch multiple times) had an issue with hot water. Cleanliness was not the worst, but sheets had old visible blood stains, hairs left in sink, and yellow rings around toilet. Charging ports by bedside were too wide for any normal phone chargers.

The location was great, in the middle of everything When we first got there we found 2 large stains on the fitted sheet and instead of replacing it my boyfriend was given 2 flat sheets to put on the bed ourselves. Then over the course of 4 nights the cleaning staff did not bother to put on a fitted sheet. Instead they just made the bed everyday with the same flat sheets and comforter for the 4 nights and 5 days. The drain in the shower was clogged to the point it wouldn’t drain while you were taking a shower. Overall the experience was disappointing as we have always enjoyed staying at holiday inns for Our travels.

Breakfast was decent. Other than that a very basic hotel with minimal amenities.

Staff was excellent from housekeeping to breakfast staff to front desk. Rooms were quiet for the most part

The overall location was very good The ac smelled like it had a dirty filter and made the room smell very humid unless it was on all the way and that made the room super cold.

This property is not aesthetically appeasing and doesn’t look anything like the photos online. The area and neighborhood is not the best location. The hotel staff even lets homeless in to come in and eat and sit with the guest. The outside doors do not stay locked. Anyone can come into this hotel. You can tell that renovations were just done recently, but it’s a lot of patchwork. Our first room the AC did not work and we tried to give it a chance, but the clerk knew the AC wasn’t working when he put us in that room because he didn’t flinch or rebuttal when I told him the AC was not working, so he switched the room next-door. I barricaded my door is just to feel safe and that hotel.

All very good Diferent from others, but very good

Everyone was very nice on staff!! Room was very clean and so was the fitness center!! It was within miles of downtown and soo many restaurants to choose from in the area!!

The hotel is in a very convenient location. The rooms were clean. The breakfast was good.

Housekeeping staff was scarce!!! We asked for more towels and they said they ran out and questioned why we’d need more towels within a day and night of staying. When we decided to try the pool two days later, they had specific pool towels that were the size of a larger hand towel. Housekeeping did not come in the rooms until 3pm or so. One day they came at 9 a.m. and we said we will leave in 10 min please come back and no one ever did so we asked the front desk of someone could and they said no they don’t come back after one try. We finally got tired of waiting for housekeeping and started tying off garbage and dirty towels in the hallway and started a trend with neighboring rooms also agreeing how frustrated they’ve been with housekeeping. They need more housekeeping staff!

The breakfast was awesome. The hotel was great when I stay there again absolutely the staff was awesome. Everybody was friendly. It was nice the Holiday Inn if I’m thinking of going back to San Antonio I will definitely stay there. PS coming back. American Airlines was great spirit airlines I will never take it again. It was terrible firm a scale 1 to 10 it was a zero American. Airlines was great again the hotel perfect

Spacious room for my family of 4 which included a 2 year old and 7 year old. Room was nice and cold, we had no issues. They even let us check out an hour later to give my family a little more time. Recommend!

Na

Very nicely remodeled. Bed was extremely comfortable Nothing

Wonderful place awesome staff just Wonderful

Great Location Great service Very kind prople Great room Great price Breakfast was not so good Not enough dishes Not good taste ☹️☹️☹️

Great location for attractions

bathroom was old and dirty. Tub would not drain. Furniture and appliances showed age and were quite beaten.

What's not to like love it here and so did my kids

Continental breakfast was very tasty with fine selections Couldn’t get additional pillows/comforters or blankets for my kids without being charged additional fees. Breakfast had a great selection but had a very small dining area (even seats across the way by entryway)…..too many people in between hours . Accommodations should have been made even with that many that can occupy the building. Big building ….small area for dining for breakfast/visiting or eating period

I didn't really like the breakfast the eggs were little to powdery for my taste the sausage was a little dry but over all my family liked it

Nothing everything was great

That the location was great, and they had good WiFi, & decent breakfast The phone in the room wasn’t connected so we were unable to call the front desk if we needed to, the microwave threw sparks out the wall told the front desk staff about it and he didn’t seem to care to get the issue fixed, we also asked the same gentleman about towels & blankets and he told me to go thru the staff only door to get my own items? I just Wish our stay was better and the room furniture was clean, stains on the couch and the chair

N/a

Dirty towels left in the bathroom.

Staff

NA

Room is clean except for the fridge that has some water leak from it, where in they changed the fridge on our second day of our stay. Loved the staff, very responsive on what we need. Breakfast is great! Loved the availability of the fresh brewed coffee. Thank you so much for the service. We had so much fun staying in your hotel.

Was perfect for my family of 4!

Would love for them to add a restaurant to the property and service.

Breakfast Room wasn't clean, floor was dirty, there was a cockroach in the room Next day they brought in towels only 2 there were 4 of us in the room Didn't clean or make the bed

ok

Room was clean, plugs by bed were loose and need to be replaced.

Good

Hello, I would like to share something that happened during my recent visit. I had been waiting patiently for an issue to be resolved with the elevator along with another customer. While we were waiting for help, Paul spoke to me in a way that felt embarrassing, especially because it happened in front of the other customer. I want to say that Liz later stepped in and helped resolve the issue after the fact, and I appreciate her assistance. She handled the situation kindly and helped bring it to a resolution. My concern is mainly about how I was addressed earlier in front of others. It was uncomfortable and discouraging. I simply hope that in the future situations like this can be handled with a little more understanding and privacy. Thank you for taking the time to read this and for considering my concern. Respectfully,

Housekeeping would come around 9 but we wanted to sleep in so we asked them to come back but they never did. Comforter on one of the beds was torn on the inside. We called front desk for tp and towels and nothing was ever brought. Service was horrible

Clean room friendly staff on point

We enjoyed our stay. The room was clean and the staff did an excellent job. I would definitely recommend this hotel.

It was to cold but pool is beautiful and work station is nice.

The breakfast was delicious and everyone was very courteous and professional

The room looked nicer in the pictures. Dents in the walls and needed some repainting. Room was spacious and clean. Staff was friendly.

Loved it!

It’s very clean and close to several shopping centers. There’s also grocery stores and restaurants around the area.

Lights went out 20 minutes after checking in. They were out for a good 30 minutes before we decided to leave. They were on when we came back and turned off again shortly after. Not a good experience.

Smooth check in process. Nice staff and were very accommodating.

Hotel property was very clean and the location was easy access to everything. Customer service was HORRIBLE. Every shift and including the kitchen staff was horrible

Clean room and the staff was friendly.

I truly enjoyed my stay! The staff was friendly, house keeping made sure my room clean and neat every day. If I had a con, it would be that the shower is completely open and you have to lay towels down on the floor in order to stop the whole floor from being completely wet. My room came with a microwave, refrigerator, iron/iron board. The bathroom had shampoo, conditioner, body lotion and body wash made by Dove and the bottles were completely full. I literally didn't have to use my own personal products. I will definitely choose this hotel again!!

The room was clean, but the bathroom tub needs to be changed out as it appears that the bathtub dirt stains will not be removed with regular scrubbing. The bathtub/shower wall tiles could benefit from re-grouting. Shower curtain needs to be changed.

Noises! Loud Noises from the air -conditioner, noise from the streets surrounding the hotel & in the hallway. Tub doesn’t drain well.

Noises! Loud Noises from the air -conditioner, noise from the streets surrounding the hotel & in the hallway. Tub doesn’t drain well.

Noises in the lobby/atrium echo throughout the night. Constant clatter of bings, beeps and rings.

Noises in the lobby/atrium echo throughout the night. Constant clatter of bings, beeps and rings.

Nice place. Excellent breakfast.

Nice place. Excellent breakfast.

Amazing

Amazing

Entire hotel was clean, large rooms and kind staff!! Thank you!

Entire hotel was clean, large rooms and kind staff!! Thank you!

The hotel was not what was represented online - it was a disappointment in person.

The hotel was not what was represented online - it was a disappointment in person.

The room was too dark. I had to go downstairs and ask for a broom to sweep both the room and restroom. The couch/bed- was DISGUSTINGLY DIRTY. Zippers were tore. I wasn’t happy about bringing my family to this hotel tbh. But we had a roof over our head so- whatever ig

The room was too dark. I had to go downstairs and ask for a broom to sweep both the room and restroom. The couch/bed- was DISGUSTINGLY DIRTY. Zippers were tore. I wasn’t happy about bringing my family to this hotel tbh. But we had a roof over our head so- whatever ig

Hotel suite very spacious. Staff great.

Hotel suite very spacious. Staff great.

Room in bad state of cleanliness and repair. Also tried to make us sign a pet agreement and pay a pet fee for our nationally registered service dog, which we refused to do but at checkout discovered we were charged anyway. They claim we will be refunded but I don’t believe that. Wish I could post pictures because I have some doozies.

Room in bad state of cleanliness and repair. Also tried to make us sign a pet agreement and pay a pet fee for our nationally registered service dog, which we refused to do but at checkout discovered we were charged anyway. They claim we will be refunded but I don’t believe that. Wish I could post pictures because I have some doozies.

I would definitely stay there again.

I would definitely stay there again.

Blinds were broken, tv channels where limited, building is fairly outdated and aged. The building layout is cramped and inconvenient. Only real negative to hold against them though was the shower head was abysmal in terms of functionality and water pressure.

Blinds were broken, tv channels where limited, building is fairly outdated and aged. The building layout is cramped and inconvenient. Only real negative to hold against them though was the shower head was abysmal in terms of functionality and water pressure.

Hotel is vey good but the water only gets to a lukewarm point or just above. Made it known to the folks in charge and we were not the only ones to complain

Hotel is vey good but the water only gets to a lukewarm point or just above. Made it known to the folks in charge and we were not the only ones to complain

The rooms was not really clean. The smell of room spray fragrance was so intense, I had to crank the air and open the door to air it out.

The rooms was not really clean. The smell of room spray fragrance was so intense, I had to crank the air and open the door to air it out.

El registro fue muy agil

El registro fue muy agil

Clean room & amenities

Clean room & amenities

Staff was kind. Breakfast was decent. Bathtub had cracks exposing rust. Brown chips in the bathroom wall that looked like a bloody booger or feces. Pieces of metal shavings on the bathroom floor cut me. Dandruff or dead skin behind the mattress by the head space of the bed. Oil spots around furniture in the room. Not properly cleaned. Rooms need drastic renovations.

Staff was kind. Breakfast was decent. Bathtub had cracks exposing rust. Brown chips in the bathroom wall that looked like a bloody booger or feces. Pieces of metal shavings on the bathroom floor cut me. Dandruff or dead skin behind the mattress by the head space of the bed. Oil spots around furniture in the room. Not properly cleaned. Rooms need drastic renovations.

There were cockroaches everywhere on outside patio leading to the pool and around the pool area

There were cockroaches everywhere on outside patio leading to the pool and around the pool area

my experience was significantly marred by a lack of noise control.

my experience was significantly marred by a lack of noise control.

They only had one pancake maker and it stopped working the second day I was there.

They only had one pancake maker and it stopped working the second day I was there.

The room was spacious clean. No problems. I visit San Antonio several times a year but was by far the best hotel stay yet...

The room was spacious clean. No problems. I visit San Antonio several times a year but was by far the best hotel stay yet...

The staff was very helpful and arranged for a table and chair in their party room to help me with an early morning meeting :) Lovely people and we will surely be back!

The staff was very helpful and arranged for a table and chair in their party room to help me with an early morning meeting :) Lovely people and we will surely be back!

Room was dirty initially, couches were stained.

Room was dirty initially, couches were stained.

Great staying there !

Great staying there !

Room was very clean! AC and heat were very comfortable. Front Desk staff Ms Ruby, Adam, Aron very courteous and helpful during our medical need stay for my sister. Thank you!!!

Room was very clean! AC and heat were very comfortable. Front Desk staff Ms Ruby, Adam, Aron very courteous and helpful during our medical need stay for my sister. Thank you!!!

Great service

Great service

Yes! Everyone was very courteous. Room was very clean. Thank you!

Yes! Everyone was very courteous. Room was very clean. Thank you!

You charged me $90 and I didn’t even stay there. This is totally unacceptable. You need to return my money back to my account or I will be putting the lowest of the low reviews on every site that I can find for you. I don’t mean to be mean, but I’ve had a pretty tough couple of days And I need that return back to my account. It’s so unprofessional for you to charge that when I didn’t even stay there.

You charged me $90 and I didn’t even stay there. This is totally unacceptable. You need to return my money back to my account or I will be putting the lowest of the low reviews on every site that I can find for you. I don’t mean to be mean, but I’ve had a pretty tough couple of days And I need that return back to my account. It’s so unprofessional for you to charge that when I didn’t even stay there.

Like all other reviews, this hotel needs alot of work. Not just cosmetics with paint and cracks; everything needs updated. Bathroom had mold and water pressure sucked with no hot water. Given 2 towels for 4 people and had to ask for more. Beds were not comfortable with sheets that had some stains. The pull out couch was falling apart with barely any matress left plus horrible stains everywhere on the couch. The little sitting chair waz covered in stains. The heat work somewhat but dont think the room can actually control the units as it was randomly turned off, no ac. Cracks in ceiling and crap patch jobs, thought some lights might fall out on us. The elevator always was dirty. Pool look cool but too cold to swim. The night front desk guy there between 7pm-10pm was kind of rude, on his cell phone for about 5 mins talking to someone before even asking if we needed to check in, no welcome or acknowledgement, like we were a hassel for him. Wouldnt recommend this hotel

Like all other reviews, this hotel needs alot of work. Not just cosmetics with paint and cracks; everything needs updated. Bathroom had mold and water pressure sucked with no hot water. Given 2 towels for 4 people and had to ask for more. Beds were not comfortable with sheets that had some stains. The pull out couch was falling apart with barely any matress left plus horrible stains everywhere on the couch. The little sitting chair waz covered in stains. The heat work somewhat but dont think the room can actually control the units as it was randomly turned off, no ac. Cracks in ceiling and crap patch jobs, thought some lights might fall out on us. The elevator always was dirty. Pool look cool but too cold to swim. The night front desk guy there between 7pm-10pm was kind of rude, on his cell phone for about 5 mins talking to someone before even asking if we needed to check in, no welcome or acknowledgement, like we were a hassel for him. Wouldnt recommend this hotel

Staff was awesome and made check in a breeze! Super friendly which made us feel so welcome! Breakfast was great. Room could use some improvements. The restroom was really dirty and even had hairs all over. The shower as most mention does not run hot water which made for an unpleasant stay as it was a chilly day/night. Location is convenient.

Staff was awesome and made check in a breeze! Super friendly which made us feel so welcome! Breakfast was great. Room could use some improvements. The restroom was really dirty and even had hairs all over. The shower as most mention does not run hot water which made for an unpleasant stay as it was a chilly day/night. Location is convenient.

After getting settled in the door did not lock and has to transfer to another room. The room transferred to microwave and refrigerator did not work. I was traveling with a small child which caused his milk to go bad

After getting settled in the door did not lock and has to transfer to another room. The room transferred to microwave and refrigerator did not work. I was traveling with a small child which caused his milk to go bad

Good

Good

Love it

Love it

The rooms are a little dated, but very well kept and clean!

The rooms are a little dated, but very well kept and clean!

Staff was very friendly and helpful.

Staff was very friendly and helpful.

Staff was great. Room was clean. Light and electrical plugs by bed did not work. I gave that information to the front desk.

Staff was great. Room was clean. Light and electrical plugs by bed did not work. I gave that information to the front desk.

Hotel smells terrible. No hot water in shower. Property needs renovation.

Hotel smells terrible. No hot water in shower. Property needs renovation.

Everything

Everything

Location was good and breakfast was wonderful. Room was disappointing as outlet near bed did not work and bathroom door would not shut did not line up so was irritating. Location could have been better right at front first level to much road noise for a silver member.

clean room perfect for a quick in and out stay breakfast selection was good too

The cleanliness of room was really lacking...the bathroom had grime along the baseboards and corners of wall/floor, worn and gray enamel spots all over the tub, and the sofa bed was dirty - the sheets rumpled and had stains. When we woke up the first morning, there was a giant cockroach on its back in the middle of the room.

Clean

A little tired and in need of a face lift but still clean enough to stay in.

The property on the other hand is in need of some updates and general remodel. I know that due to the hot weather, humidity and lack of ventilation the rooms will be prone to mold and that was the case in our room. We noticed mold all over the bathtub and even on the ceiling above the bed.

Plus the hotel breakfast was amazing and the coffee absolutely too notch!

Room smelled clean but wasn’t. Body hair all over the bathroom in tub on the bed we had to get new sheets It was gross

Toilet above our room was leaking and we could not use our toilet and we have very hard time to open our door room

Room was clean, and accommodating.

Overall ok room. Pull out couch needs to be updated.

One of the worst hotel conversions I have ever seen. Was given an accessible room which I have my doubts would pass TAS standards. Room was a dump. Other guest decided to hang out in front of my door at 6am along with screaming kids up and down hallways.

Clean and modern

Great

room was dirty and dusty, not something I would expect from a Holiday Inn. no hot water the next morning

The door key into and out of the hotel didn't work. I had to go around to the front to get in

my stay was pretty good. We love our room, the only bad thing is the hot water wasn’t working the last day but other than that was amazing. We’ll stay again in out next trip.

Yes to those 2 questions.

I’m traveling and they are charging my card non stop already over $200. They keep saying it’s the new system.

Only complaint is that the bed is very high. My wife needed help to climb in and I am 5’ 10”” and still had difficulty getting in.

The floors were dirty and wanted to take a shower and they didn’t have hot water!!

Room was clean, but bathroom was not… one of the days housekeeping did not show up, which was disappointing as we asked twice. Nice large rooms with a great pool area!

Pretty run down. Ac went out in middle of the night.

It was healthy and clean

Love location

waterfall. Will definitely stay here againsoon.

Lots of restaurants around us! Air condition was cool!

Room was great & staff was very accommodating and friendly.

Clean, beautiful room, and smelled really good when we walked in to our room. Beds are comfortable and my family was so happy to be in there. We rested well. Breakfast was pretty good. And the pool with the little waterfall was a nice extra something. And oh check in was a breeze. Thank you!! Definitely recommend the hotel at this location and would come back and stay again if we're in the area.

This hotel is decent, but the room we stayed in had a broken shower, paint chipped and missing in the bathroom and room itself, stained sheets, and other aesthetic repair needs. The staff was mostly friendly and helpful, but I wouldn’t choose this property again.

Very nice

Tub was marked up from previous floor mat or something, vanity mirror worked somewhat (not fully lighted), & floor felt dirty/ humid to walk on barefoot (not that we usually did). Staff were great! Service from Aaron & GM were very friendly and helped with our remote issues and went out of their way for us! Crackle Barrel was walking distance as well. Other than that, good stay!

We found 5 roaches in our room the first night. But did not have an issue after the fact

Clean rooms, friendly staff. Didn’t eat breakfast there it was too crowded. Didn’t have a chance to take advantage of the pool but it looks beautiful.

Clean rooms

All in all the stay was fantastic.

That Saturday morning, however, we spotted a bed bug on the bed. I immediately contained it in a clear cup to show management. When I showed Ruby at the front desk, she didn’t seem surprised and told me the room would need to be inspected. I waited for over 30 minutes while they were “checking the room.” At that point, I realized that even if they found more bed bugs, I probably wouldn’t be informed. I didn’t go in demanding a refund, but Ruby did mention—and I quote—“one night refund will not hurt us.”

Very good breakfast and very amazing atmosphere

Front Staff and the building were amazing also the breakfast was awesome. The staff cleaning the room not so much, the floors were filthy when we arrived and they don’t change the sheets. Also didn’t restock the towels and we had to ask for more at the front desk.

Room clean, great shower, AC worked great, typical free breakfast, nice pool area even though we didn’t use it. The only downfall was the rooms open to an atrium and it was a little noisy and the parking lot is a little shady with the Jim’s restaurant next door, I recommend parking around back. I would stay here again.

Spacious room and breakfast was pretty decent. They had cheese omelette, turkey sausage, sausage gravy with biscuits with your cold breakfast choices. Coffee machine was pretty nice. Loved that they had decaf available.

Great stay

Safe parking lot and ac worked well

Staff was friendly and helpful

My stay was beautiful it’s a nice safe environment and I will be back for sure I loved it

My husband was in San Antonio for testing to possibly donate his liver to his brother. Location was perfect for getting to all the different appointments.

There was food places that were in walking distance

Hotel and staff were great. Breakfast was always good. We had so much fun. The pool is amazing too.

Restaurants close by walking distance. Staff very respectful and room clean

Staff was so nice and welcoming

Im disabled and i had a wonderful time in the pool with my family. This will forever be our home away from home place

Hotel is very nicer rooms are very spacious. The only bad part is that there is not enough parking. We had a hard time finding parking for our car.

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the breakfast was very bland, there was no parking after 8 pm, the building seemed very shoddy in regards to its wear and upkeep. the hotel room it’s self was spacious and the hard floors were nice but that’s about the only positive things i can say. the towel rack was broken, there was holes in the sealant around the bath tub which was also clogged and had a very slow drain and make sure you have your tetanus shot as the toilet paper holder was rusty. there were never any towels either, we kept having to ask for more only to be told they ran out every day. it’s not that hard to maintain basic bathroom amenities. the worst part was that my wife and i had slept on what looked like a blood stained sheet on the first night.

Hotel is perfect location! Staff: AMAZING! Room: spacious!

We were very pleased with the room. It was so clean as well as the bathroom. It was exactly as we requested. The front desk person, Ruby, made us feel welcomed from the time we walked in until we checked out. Everyone was very friendly. We will make this our to-go hotel next time we need a place to stay.

Good hotel. just I tink thr breakfast is the same everydays maybe you can make differnt manu but I like in general so good.

I didn’t

The beds were so uncomfortable the check-in lobby was hot breakfast was mediocre food was the same the whole time we stayed ….. but the most was the beds very uncomfortable

Very good place

Quiet and clean hotel with spacious rooms

I had a great time at the Holiday Inn. It was peaceful, quiet, nice clean, great staff. I will go back again even the ones that clean up the room polite great people they had great breakfast. It was one guy at home. I give 100% he wished me happy birthday. He helped me do my trip most of them in there look out for me. That is a great place to visit. I really love a swimming pool and all the staff.

Everything was great for the price, the only thing was the shower took 30 minutes of running just to warm up. Literally had to run the water on hot for 30 minutes to get a warm shower. Otherwise it was good for the price.

Great and friendly people

A lot of parking spaces towards the back and side. Close to a gas station and restaurant. Also short drive to UTSA

Very clean, nice staff

I did not stay and I’m disputing the charge even though I called to cancel but no one is willing to refund my money

Staff was extremely friendly.

Good experience in this hotel, looks renovated and clean inside

Almost everything was great. Staff was very helpful and friendly. The only issue we had was with housekeeping...or the lack of. I had to go and get towels, cups, coffe, etc every evening.

Food was good overall they helped make our trip enjoyable

The room was ok… I repeatedly asked for a regular blanket. Not a comforter. The desk clerk assured me that she would have a blanket for me. However that didn’t happen. I went to the front desk two times and both times they gave me a comforter that had multiple rips in it. The desk clerk was nice but giving me a tattered and torn comforter 2 times did not reflect well for the hotel. Otherwise the experience was good and the breakfast was good. The room did have a musty smell. Bed was fine.

Other than that nothing.

This hotel its amazing!! Confort .. clean .. near six flags and restaurants.. recommend 100 % NICE POOL !! For kids and adults

Great breakfast, very helpful and kind staff, really nice pool

They lied and charged my card $250 saying that we smoked in there when we don’t even smoke so I automatically knew that was a lie that is so messed up to have a guest go through something like this you guys are a SCAM

Thank you

.

Very friendly staff

Very little parking but other than that awesome place

We loved it the most definitely will stay there again . The breakfast was good and had plenty of it 😋

The sweet and kind young lady who check me in and I hate I forgot her name went above and beyond to make my stay very enjoyable

It’s cleaning

After the 3rd day I asked the cleaning lady that was in the hallway cleaning another room to please come to my room to take out trash and make the bed with clean sheets. When I returned from a long day I came to my room and no one came to clean it. I told the front desk and she never sent anyone. I need clean towels and she said, I’m busy come down and get them. I won’t be back.

Staff was always available when needed and kept the area clean. Front desk may need some more assistance. Only because the front was left alone while the staff member went to grab something. Overall pretty good experience!

We loved our stay at Holiday Inn. It was close to Seaworld and Food trucks. We felt safe and the room was really clean. Considering having 2 under 2 i look at the cleanliness and bath tub and i had no worries at all. The staff was also really kind to us and said hi to my babies. We will definitely be staying here agin on our next trip. The only regret we had was not having time to jump the pool. It looked amazing!

All staff members that we encountered were very nice and professional! The hotel and rooms were very clean!! The breakfast area stayed clean and stocked despite the many guests that were there eating. Great job!! I will definitely stay here again!

Enjoy our stay

Great Location. Busy Hotel

Not what I expect from a Holiday Inn property

Excellent personnel !!!

The property was clean and the staff was friendly and accommodating. AC worked great. The only complaint I have was the beds were uncomfortable.

Every thing

A few plugs didn’t work in our room but it wasn’t too big a deal. Back entrance didn’t work with our cards so we got locked out or had to piggy back with family several times. Breakfast was decent and staff was friendly.!

Check in and check out only few hours later !

Best part was the employees everyone was great and friendly and cool they treat you right no matter what

The desk staff was very helpful.

The staff were so LOUD I couldn’t sleep comfortably and I will not go back

Will def stay here again

Great staff and customer service. Great property

It was great

We come every year around the same time with grandkids to six flags. We stay here and every year we have a great time here. Thanks holiday inn we really appreciate everything..

Room was clean and properly was nice. Breakfast was great. There was an issue with homeless asking for food in the parking lot but that was not necessary the Hotels fault. Kids loved the pool!

The swimming pool is nice the pictures make it look bigger than it really is. The property seems to be rundown

Front desk was rude. Asked for more towels since there was 5 of us only got 2 and every time we asked for more towels they said they didn’t have anymore. Had the same towels the while trip.

The rooms felt a little way to behind. I’ve stayed in cheaper places that had more amenities. The drains just didn’t work properly, even after changing rooms the drains were the same.

Perfect for us, staff was friendly and breakfast was amazing!

Loved it

The room we got was fantastic. A King bed with 2 sofas. The room was large. We stayed 6 days and it was perfect. The weather was bad and we had to stayinside a few days. The kids were happy because they had their own space. I loved the environmental upgrade of having full bottles of Dove in the shower and bathroom. Kruieg coffee machine was a nice amenity. The remote had a broken top, but I was still able to use it.

Good service

Good stay employee's where great

This is our 3rd year in a row staying at the hotel. The value is definitely great. Clean room, super friendly staff, great breakfast buffet, spacious rooms and close to River walk, Six Flags and SeaWorld. Thanks again for another great stay!

The property was amazing and the staff was accommodating.

The location

I loved the general location of the property. Shopping centers and restaurants were all nearby. The pool was great and their breakfast had many options.

This hotel it’s old nothing updated mattress, pillows in really bad conditions, bathroom tub was in really bad shape stepping on looks like it’s was going to break mirror only one light turned on the others not working. Also I saw bugs in the bathroom but I didn’t took pictures.

I didnt feel secure in my room. The door jam did not look very safe. I didnt get much sleep last night.

Room was good and bathroom was clean. Toilet paper holder was behind the toilet so difficult to reach. A/C ran all the time so room was cold. Tried adjusting it but then it got to warm and it still ran all the time. Breakfast was filling; egg omelette with cheese, cubed potatoes, turkey sausage patties, cinnamon rolls, and coffee. No biscuits and gravy! This location is right next door to a Cracker Barrel so dinner was convenient and in walking distance. All in all, a good place to stay and cost was reasonable. We'll stay here again!

Nice hotel and very accommodating

Loved it

Great swimming pool for kids, beds were so comfortable, GREAT BREAKFAST! I’ll definitely get this hotel again!

We had to keep asking for towels over and over. Reserved room for 5 received 2 towels. Stayed Monday-Saturday . Housekeeping only came once. Would have loved to have my floors swept and fresh linen at least twice. We had an incident were a lady was screaming, throwing glass, threatening other guest and staff. They had no concern and did nothing for our safety. I was not expecting them to approach her with how angry she was , but they took a really long time to call the police. I do not think they told the police how badly she was acting because they had a slow response rate and only was 1 officer that arrived. They said she was not a guest , but she was there at the pool the night before and eating breakfast in the morning. The way they handled the situation made me feel very unsafe. While she was throwing her temper tantrums the staff was just going about there day, like it was normal. She was so loud screaming punching the walls. The breakfast was very good the associate in the dining area was working hard to keep the area clean and well stocked. The front desk associates were all pleasant.

Didn’t like the breakfast selections and only had one working elevator

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Not a great time. Let’s start with the Crusty weird area in the bed spread……when I told the front desk they did come change the bedding but told me it was burn mark from the dryer…moving in. Mold in bathtub, hole in bathtub, smelly shower curtain, stained sofas. Overall not clean. Some things they did right and I appreciated: fast fix of the broken a/c! The pool wasn’t too bad and the breakfast wasn’t terrible. But I definitely won’t be recommending this hotel to anyone else ever! And I won’t stay here either!

I love it was breakfast option s

Three families stayed overnight for a trip to Sea World. We booked based on other reviews, lots of good ones! We were all very disappointed in the cleanliness and overall condition of each of our rooms. We booked a king suite that had two sofas. Both had lots of disgusting stains I would not even set a bag on much less my body. The tub was gross and felt like it would fall through the floor. The front desk guy thought he was funny but was actually rude. We did have a nice time at the pool that night but it was not the cleanest and the pool towels you asked for at the front desk were toddler size. The price was ok, but I would have gladly paid more for a clean and put together room. Overall I would not stay here again or recommend. I always read reviews first before booking so I wanted to give an honest opinion of our stay for someone else. :)

It was a great stay

This hotel was in a good location with lots of shopping and dining close by. The staff was super friendly and helpful and the hotel was always clean. The breakfast buffet also offered many options. However, only one of the two elevators was working at the time of our stay in early June 2025. In addition, the water pressure was plain terrible in our room. One of my teenagers has long thick hair and just could not get it clean and rinsed properly. Finally, even though the reservation was for 3 people, everyday when they cleaned the room, they only provided 2 sets of towels, etc. We had to go down to the front desk every day to get an extra set. Overall, the hotel was a good value, but think twice if you have thick hair...

Child friendly pool! One of the better pools at this price range.

Very bad aoneone screaming and yelling front desk didnt do anything about it either did cops . I had to leave my stay wont be back

Very welcoming and clean property and room area. Enjoyed my stay here !

It was a great time. Quick check in, great breakfast. Pool was gorgeous and my favorite part of trip

Family safe, clean and excellent service.

Has security and real clean stayed here before

Another issue I have is that although I requested to pay upon arrival my card had already been charged. When I asked about it they said it was instructions from corporate. If they want the room prepaid they should not offer the option.

It was good nothing to complain about.