San Antonio Marriott Northwest Medical Center

Solid property that covers the basics very well. Easy checkin/checkout, plenty of parking, and in a central location. The hotel looked like it had event spaces so in general it felt spacious and there was always a steady flow of people.

Over all nice

Good stay but could use a microwave

Didn’t realize we had to pay for parking, but it was only $15 so it wasn’t too bad. It was probably one of the best hotels my husband and I ever stayed at.

No water on the sing no Internet bad service

Very good

The Marriot from check in to check out was top notch. Ricky checked me in and was by far the most pleasant, helpful, and accommodating of any concierge I’ve ever encountered. Great stay!

The location was great. Close to everything. I can’t think of anything that could have been better. This is my second stay there.

The check in was smooth, overall everything's okay. But the assigned room to us has a noise. You can't sleep very well coz of the noise

Exceptional

Disappointing

Very good

Friendly staff, spacious atrium, good ambiance, clean and useful fitness center. Comfortable room and pleasant linens. Hot food at the breakfast buffet was subpar - we had better experience at 2-Star rated hotels. $4 coffee at the buffet was the worst - simply undrinkable.

None

I enjoyed our stay here. Sleeping at night, the room was fairly quiet despite a lot of travelers and soccer players staying here. The hotel had a very nice bar area and a Starbucks. (Very limited coffee menu). There was a coffee maker in the room but I was afraid to try it since most hotel rooms don't have good coffee so, we did the Starbucks. My daughter had the Fresh start breakfast in the room, which was very good except for the orange juice. It smelled as if it had fermented. Staff were mostly all very friendly. I definitely recommend staying here if you don't mind paying for breakfast and parking. Parking was a bit difficult as the lot was almost totally full when we arrived. (We arrived in the late evening.) Disabled parking is limited. Other than that the hotel is very nice. Beds comfortable. Room was a good size, charging station for devices, plenty of lights. Plenty of towels in the room. Shampoo and conditioner along with body wash available. (Take your own if allergies to eucalyptus, and other botanicals)

clean room

Very clean, friendly staff, great accommodations The charging ports on the sofas in the lobby didn’t work.

Very clean, friendly staff, great accommodations The charging ports on the sofas in the lobby didn’t work.

Stayed 2 nights, they did not clean the room after the first day.

Exceptional

Comfortable beds, friendly staff Stayed 2 nights, they did not clean the room after the first day.

Great stay!

Our room was unmade. We were switched to another nut both times our room was the farthest from elevator. We're both in our 70's and was inconvenient to be far.

Our room was unmade. We were switched to another nut both times our room was the farthest from elevator. We're both in our 70's and was inconvenient to be far.

Room staff everything overall was amazing.. got in San Antonio earlier than expected and let us checked in early.

Perfect place to stay. Conveniently located near the airport and a quick drive to Lackland AFB.

I had to be searching for a microwave and an ice machine. I eventually had to go to the front desk to ask. Iwas located on the seventh floor and had to go to the eleventh floor to get ice and the fourth floor or first floor to use a microwave.Then I was told I had to pay for my breakfast, when I was told that my booking included a continental breakfast. As well as a seven to ten days wait to get my $50.00 refund was a bit long I think.

It’s a good stay but...

Good location, the room is clean. Quiet. But I don't know, maybe it's because no one lived next to our room. You have to pay $10/night for parking. The AC was very loud. In the description it was said that we will have 2 queen beds, but it was not true. Beds were so small, I'm not even sure that they are full size.

Good service

It’s a good stay but the room allocated was perhaps something that wasn’t renovated .. so it was looking a bit dull and

Superb

Exceptional

Very well kept, friendly staff and great location. N/A

Very well kept, friendly staff and great location. N/A

The rooms were spotless, and we thoroughly enjoyed the outdoor pool. However, the staff was incredibly unhelpful. They made a serious mistake by confusing my son’s and mine’s reservations. To make matters worse, the coffee at the in-house Starbucks didn’t taste like coffee at all. And as if that wasn’t enough, there was an unexpected $10 daily charge for parking outside without valet service.

Check in is not until 4 PM. We arrived early and we were able to check into a room. However, all is closed (i.e. hoped to grab a late lunch, but other than room service it was not available).

It’s was clean and comfortable

It’s was clean and comfortable

Exceptional

Superb

While the staff was polite and attempted to accommodate us by transferring us to another room, the overall condition of both rooms did not meet the expectations of a deluxe room. The furniture showed visible wear and damage, including torn cushions, chipped finishes, and heavily worn carpet that looked old and poorly maintained. The sheets also had an unpleasant smell, which made the stay feel less clean and comfortable. There were noticeable issues around the bathroom and flooring as well, with damage around edges and trim that gave the room an unfinished and neglected appearance. Unfortunately, the second room had many of the same problems as the first. For a deluxe room, I expected a cleaner, fresher, and much better-maintained space.

Room was great, just the ac was noisy on and off to maintain the temp kept scaring my daughter in the middle of the night.

Exceptional

The location,room and the mini room service robot!!

The location,room and the mini room service robot!!

Exceptional

Exceptional

The hotel’s location is great. The reception staff was welcoming and friendly, and the rooms are always clean.

The hotel needs an update.

Clean room, nice gym with free weights and machines

Exceptional

Very good

Love this place. Nice and clean rooms.

Didn’t have a good time Nina have spoons and forks and stuff out. You have to ask them for everything and very rude for them to keep checking your room to see if you’re eligible to eat. I’ve never been to a hotel like that went to eat with my kids and they told me that my husband couldn’t come back to eat because we already ate.

I did not like the room service. I was 3 days and the service for towels, bed , drinkable water for coffee was not performed

Super fun and clean

Clean. Na

Clean. Na

Room was clean and very spacious. We arrived early and the staff member Ricky was very accommodating to us! He was very friendly and went beyond for us to get in the room early.

Amazing room and amenities. I was there for 10 days and was super comfortable.

Great staff and easy access

Parking lot looks okay but we felt the need to ask if the hotel had security, which they said that they did. We never once saw any security at that hotel. The overall feel of this Marriot location is a bit dated and not much beyond standard fare. We were most surprised that there were no microwaves in rooms and only a few scattered around the hotel for communal use? That’s not great. Beds are large but not all that comfortable and need replacing possibly as ours was soft. Pillows were down or faux down but were so flat we were glad we brought some from home. Our door to our room had some sort of locking mechanism issue but still locked. Towels were clean but no hairdryer. Ice machines on three floors only but that seems to be the case in some hotels. There was a free laundry area. In these large hotel chains it always comes down to the small things like making sure hand sanitizer stations actually have sanitizer in the containers. There was never any water in the lobby dispenser and the elevators were needing to be wiped down. The bar area was bright and looked cool enough but nothing enticed us about the bar menu or the restaurant menu at all so we just Dashed and got some great TexMex that we could not reheat in our room- that was again, not great. If you are a business traveler I think you might want certain amenities in your room.

The room has small stains in the mirror and walls

The ambiance was nice, also the view from my room was amazing. I had to be searching for a microwave and an ice machine. I eventually had to go to the front desk to ask. Iwas located on the seventh floor and had to go to the eleventh floor to get ice and the fourth floor or first floor to use a microwave.Then I was told I had to pay for my breakfast, when I was told that my booking included a continental breakfast. As well as a seven to ten days wait to get my $50.00 refund was a bit long I think.

Really clean room and a comfortable bed. The lobby, pool and workout facility were wonderful. Staff was very courteous. Great location as well, so it's easy to hop on and off the major freeways to get to wherever you're going. (Bonus is that you cannot hear the noise of the highways from your room, even though it's right there.) The AC was a little loud when it would kick on, which could be an issue if you're a light sleeper.

Really clean room and a comfortable bed. The lobby, pool and workout facility were wonderful. Staff was very courteous. Great location as well, so it's easy to hop on and off the major freeways to get to wherever you're going. (Bonus is that you cannot hear the noise of the highways from your room, even though it's right there.) The AC was a little loud when it would kick on, which could be an issue if you're a light sleeper.

The property is close to the airport and very convenient. The ambience is good.

Really nice property staff was great. Room was great as well!

Passable

Passable

Exceptional

Very poor

Everything it was nice The view

Exceptional

Comfy bed Comfy couch Clean Cute Bar is **chef's kiss** Full size shampoo/conditioner N/a

Comfy bed Comfy couch Clean Cute Bar is **chef's kiss** Full size shampoo/conditioner N/a

Everything it was nice The view

Staff was very helpful

Exceptional

Exceptional

Everyone and everything was very nice

Will definitely be back our safe was very comfortable

Clean room, staff was responsive, room service was great.

Nice room and great staff!

Lady at the desk on check out was very nice. Staff was not terribly friendly at check in. Room thermostat seemed broken. Alarm clock was broken so you could not change the time or set an alarm.

We paid for king room and when we got there they placed us in 2 double bed room wasn’t too happy about that. Other than that there was old chips behind our bed and old food left under the cabinet by the tv- a little gross. Staff was friendly.

The coffee was $6 and tasted like water. Worst coffee ever. Said it was starbucks, I'm not sure. Hard to start your day without a good coffee.

.

Bar was nice

Nice central location..clean rooms

I had a wonderful stay at Marriott Hotel. The room was spotless, well-maintained, and very comfortable. The staff was incredibly friendly, welcoming, and always ready to help with anything I needed. Their excellent service made my stay even more enjoyable. I would definitely stay here again and highly recommend it to others.

Staff was great

Clean. Safe. Peaceful. Excellent staff. Great bed great shower.

Very clean with friendly staff helped me with everything i could’ve needed

yes

Gym needs radical improvement. Not enough equipment. Cleaning staff did not clean room as thoroughly as one would expect. Sink and surrounding area untouched, and debris left on floor.

Nice hotel

They broke into my truck the first night

So clean and quiet N/A

El internet no funciono en los dias de estancia

The location has great access to San Antonio, Austin and freeways to everywhere else.

Toilet flooded entire bathroom my first night there. Mirrors are moldy or dirty. Asked for a discount, room was stuffy and even lowering the air to 66 wasn’t helpful. Complained to the staff and they said they could only put points into my Marriott account. Submitted a complaint, never heard back from anyone.

Room was clean the bed & pillows felt amazing

Very nice

Marott NW med Cheap

room: 9/10 very clean, lots if fresh, plush towels, bed was super comfy. Only complaint was the toilet kept turning on about once per hour which was a little annoying, but when i closed the door it was barely audible. hotel amenities: 10/10 big bar and decnet seating area with TVs. Clean pool. Nice fitness area, w weight machines well kept but could update the stationay bike. Lots if towels and cold bottled water. Dining: could improve the pricing and quality of breakfast. I ordered from the menu and it was more expensive than the breakfast buffet, but was perhaps a lower quality. Menu could also use some improvment and could also add a la cart options.

The safe batteries were completely dead. The cleaning people did not fully stock the toilet paper, or cups. Things that should be automatic. The check in staff were great, especially the midnight crew.

Goog

The staff was great and the hotel was clean. The bedding (room 505) did not meet my expectations. The mattress was not on par. Also, I am a tall guy so the toilet was too low (at least upgrade those). Plus, I do not recall in my booking that there was a charge for parking. When I arrived, they explained that parking was going to be $10 per night. That was disappointing, given that there was no parking garage nor did I ever see a security guard walking the premises.

Bar was out of some items pools was clean and nice

Had a horrible experience at this hotel. My truck was broken into while parked 7 spots away from the main entrance to the hotel lobby. Worst part is there were many other vehicles that had gotten broken into that same night that were also parked in the hotel parking lot. My window was smashed and truck completely ransacked. I was later informed by the front desk, that they have a security guard who works overnight and is on a golf cart patrolling the lot. Come to find out from another employee who informed me that the night the break-ins occurred, the security guard was sleeping while on the job. On top of all of this, when you get there, you have to pay to park there in the first place. I have been trying to get in touch with the manager who puts his number everywhere in the hotel, guaranteeing exceeding expectations, but has yet to return phone calls or answer any of the times I have called.

Room was great, also great lobby

Is very dirty

Dont recommend, paying for “parking security” yet my truck and 6 others got broken into and hotel didnt do anything about it, felt more like an inside job because they knew what vehicles to break into since theres not cameras which is odd

Stay was very nice

The hotel staff was wonderful! The hotel itself was very clean.

Everything. The room, the breakfast, the location. Everything

The location You have to pay for parking WiFi and breakfast too.

Need more help at the Starbucks. There was only one person working and she was overwhelmed.

The pictures are very deceiving. The room was dark, no windows, low ceiling, and pubic hair all over the bath tub. I told the staff and they came to clean the tub. A truck had its window busted out and there were 4 police officers there when we were checking in.

Great stay overall. Very clean and nice rooms. Bar area was great. Only complaint is that our room didn’t get any colder than 66 degrees and found myself waking up hot at night.

I ordered room service, just one issue, and the manager comped the whole thing. That would be my only complaint. The cleaning and maintenance staff are great, very courteous. Front desk check in was great. All in all, stay was great. Thanks!

no ho tub, no coffee, no breakfast, & u have to pay for parking...

The stay was wonderful

Friendly but very slow staff at restaurant and bar

Room space was good and the guys at the bar downstairs were so nice I really enjoyed my visit

Low budget with high price Will not accommodate Not not go save your money

Everything was good

Clean room

Good hotel for the price staff was nice

I enjoyed my stay and the staff was A plus

It was in a secluded spot with not very many popular attractions close by, but was close enough and easy enough to get to shopping and stuff. Parking was paid but did not guarantee a parking spot.

Friendly staff. Unfortunately, we were given a room with non working ac and my family of 4 were miserable all night. We have two little ones, and we checked in at 1am so figured it would eventually cool down- it did not! We didn’t wait until check out time because we were so ready to get out of there.

When door close from any room was loud

Easy check in and comfortable Met a person in elevator that said someone had come into his room. Evident ly he said the hotel was over booked. I did have any problems other than finding a handicap space to which I had to park at space that was farthest .

The room had a very modern look. Things were clean, free waters provided, and it was easy to check in. I would stay again. The parking gets crowded at night. My view was nice too. Quiet area near some night life.

Clean Nothing at all

We like the pool there. Very clean big

Charge for parking, no free coffee rooms dirty cockroach in breakfast buffet

I enjoyed my stay the staff was friendly the room was comfortable and there are lots of amenities. Charged a fee to park.

Don't go there if your handicapped. All the handicap showers are upstairs but the handicap toilets are downstairs. No microwave in rooms. Adjoining did hit mirrors. Wheelchair door was a joke, ran over my foot. Breakfast buffet was way overpriced. Bartender didn't have proper ingredients for their specialty drink, salt on rim instead of toasted coconut and wouldn't give me another drink. Starbucks out of 3 regular items for 4 days we were there. No hot water, accept on 2 occasions. Housekeeper left a note stating that we were too messy. Didn't even get a chance to use the pool. The gym was good except no disinfectant wipes, only dry towels.

Rooms were nice and clean! No issues for the orice i paid

Awesome beautiful place

“Continental breakfast” was expensive

Clean room, friendly staff, convenient location and affordable

Very clean and quiet .

Did not use

Everything was perfect; only issue we encountered was the temperature in the room at night. The bed right under the vent had no air circulating in that direction, made it a bit difficult to sleep.

Desayuno desastroso

Perfect place to stay comfy and clean delicious food good staff thank you much.

The rooms are outdated, the bathroom door didn’t shut properly, it was loud at night, overpriced for the location

My stay at the hotel was excellent. It was my lady’s birthday and they sent a special package for her. Truly appreciate the gesture, the hotel staff and cleanliness of the room. I will definitely be back when next we visit San Antonio.

Amazing staff, amazing room, very comfortable atmosphere

Everything was great!! Went for my birthday and it was so fun :) wish I had a chance to check out the pool but I was pretty tired 😴

Everything was great!! Went for my birthday and it was so fun :) wish I had a chance to check out the pool but I was pretty tired 😴

Yes indeed

Yes indeed

We couldn't get the AC to work correctly. We sweated throughout the night. Not good.

We couldn't get the AC to work correctly. We sweated throughout the night. Not good.

Great place. Friendly staff

Great place. Friendly staff

Clean although housekeeping missed our room one day. Service staff were either slow and unresponsive or rude and dismissive. Not impressed. The room itself was comfortable.

Clean although housekeeping missed our room one day. Service staff were either slow and unresponsive or rude and dismissive. Not impressed. The room itself was comfortable.

Bed extremely old and used, furniture and carpet dated. Hidden check-in and parking fees. Dogs barking in next room. No complimentary breakfast. Terrible value

Bed extremely old and used, furniture and carpet dated. Hidden check-in and parking fees. Dogs barking in next room. No complimentary breakfast. Terrible value

Room was dirty, had to wear flip flops in the shower because of mold growth. Walls, doorknobs, menus, do not disturb sign, etc were soiled and dirty. Hallway had very strong skunk odor. Food littered hallway, fake eyelashes were on the ground in the hallway throughout my stay, indicating that vacuuming does not occur on a daily basis.

Room was dirty, had to wear flip flops in the shower because of mold growth. Walls, doorknobs, menus, do not disturb sign, etc were soiled and dirty. Hallway had very strong skunk odor. Food littered hallway, fake eyelashes were on the ground in the hallway throughout my stay, indicating that vacuuming does not occur on a daily basis.

Funny that the don’t charge for parking at the airport Marriott and there’s a guard there all night in their car. At NWMC Marriott is $10 and no guard that I could see. For the $10 you get a tag to hang from your mirror and that requires an additional trip back out to your vehicle. The hotel looks like a WWII bunker from the outside but it’s fixed up pretty well inside. Rooms were pretty small but clean and nicely appointed. The price was really good for San Antonio considering it’s a Marriott so need to keep that in mind. Breakfast ordering needs help. I put out my menu on the doorknob and it was taken but nothing arrived at the desired time. All I ordered was coffee so I just made the coffee in the room.

Funny that the don’t charge for parking at the airport Marriott and there’s a guard there all night in their car. At NWMC Marriott is $10 and no guard that I could see. For the $10 you get a tag to hang from your mirror and that requires an additional trip back out to your vehicle. The hotel looks like a WWII bunker from the outside but it’s fixed up pretty well inside. Rooms were pretty small but clean and nicely appointed. The price was really good for San Antonio considering it’s a Marriott so need to keep that in mind. Breakfast ordering needs help. I put out my menu on the doorknob and it was taken but nothing arrived at the desired time. All I ordered was coffee so I just made the coffee in the room.

The room was great, but staff in the breakfast area was really rude. I get that they were backed up because

The room was great, but staff in the breakfast area was really rude. I get that they were backed up because

We never stayed there because we had to cancel the trip due to personal family matters. The third party provider said they will issue refund if the property approved it and they simply said no they would not. So it seems people with unexpected family matters are not a concern to them.

We never stayed there because we had to cancel the trip due to personal family matters. The third party provider said they will issue refund if the property approved it and they simply said no they would not. So it seems people with unexpected family matters are not a concern to them.

Everything was great! Exactly what you would expect a Marriott to be.

Everything was great! Exactly what you would expect a Marriott to be.

Spacious

Spacious

Everything was great and the hotel met all of my expectations.

Everything was great and the hotel met all of my expectations.

Staff was courteous. AC was very loud.

Staff was courteous. AC was very loud.

The room was fantastic, and the hotel staff was incredibly friendly.

The room was fantastic, and the hotel staff was incredibly friendly.

Everything

Everything

clean room; courteous staff at front desk & dining room

clean room; courteous staff at front desk & dining room

Courteous staff, clean room, safe location

Courteous staff, clean room, safe location

BUT - after making the reservation and with no prior warning they sent a communication saying there was a $10.83 SELF PARKING CHARGE!

BUT - after making the reservation and with no prior warning they sent a communication saying there was a $10.83 SELF PARKING CHARGE!

My Go to hotel each time I am in San Antonio.

My Go to hotel each time I am in San Antonio.

Staff was wonderful. Loved the instant hot water in the shower

Staff was wonderful. Loved the instant hot water in the shower

The room is clean, only we noticed is that there is no trash bag on each trash can, not sure if that is normal. Daily room service were done, like changing the used towels and face towels, however is there's no floor mat inside the washroom right next to the shower area. But still it's good to stay there, the environment is quiet. Also one thing is the internet connection, I thought it was free like YouTube and Netflix .

The room is clean, only we noticed is that there is no trash bag on each trash can, not sure if that is normal. Daily room service were done, like changing the used towels and face towels, however is there's no floor mat inside the washroom right next to the shower area. But still it's good to stay there, the environment is quiet. Also one thing is the internet connection, I thought it was free like YouTube and Netflix .

Very pretty inside The hotel rooms give off very modern. Rooms well kept and clean. Will be rebooking when I’m back in the city!

Very pretty inside The hotel rooms give off very modern. Rooms well kept and clean. Will be rebooking when I’m back in the city!

Clean room and overall I had a good stay. The shower would turn lukewarm here and there. The ac turned on and off quite a bit and was somewhat obnoxious

Clean room and overall I had a good stay. The shower would turn lukewarm here and there. The ac turned on and off quite a bit and was somewhat obnoxious

It was an amazing clean hotel totally going to rebook when back in San Antonio

It was an amazing clean hotel totally going to rebook when back in San Antonio

My first room had mold. Then my second room was worse. Unclean and not safe.

My first room had mold. Then my second room was worse. Unclean and not safe.

Nice stay

Great hotel and amenities, clean, nice bar area and attentive staff.

Awesome

Could not wash clothes in the washer and dryer within adamant time due to their only being one washer and dryer for the entire 11 floors of rooms. AC was broken when we arrived, maintenance fixed it and it broke again. Called maintenance again but nobody showed up. Called again and they came and fixed it but it did not work again. They finally moved us into a new room at 7am. I made them give me late checkout due to the hours of sleep that I lost being uncomfortable in the heat. The shampoo, conditioner and body wash in the showers were empty. They charge to self park your car but the parking lot is not gated and does not have security.

The ac in the room was not working

It was a great stay nothing to complain about. Liked the service, cleanliness.

Comfy clean

No toilet paper

Staff was very friendly. Room was clean, nice bar area with restaurant

Great hoyrl

The Room was so spacious and clean. The staff/management were friendly. They were welcoming within the second we checked in. We will Definitely be coming back soon!

Considering the price paid and the expectations set by the hotel, this experience was incredibly disappointing—especially when traveling with a baby. These issues significantly impacted the comfort and quality of our stay and do not reflect the level of service that should accompany the cost. I hope management will take this feedback seriously.

Best hotel!

Yes

Great location, good facilities. Helpful staff.

Staff very nice

Great room

The staff was nice the room w

Yes

All good thanks

The the room I reserved was not the king bed also A/C didn’t work

Had to get bathroom cleaned. There was human Feces on the wall

Little things that didn’t make it so bad at all. Thank you.

Amazing 3 night stay at this beautiful hotel. Beautifully decorated for the holidays. Room was spacious, clean and quiet. Lovely lounge and bar area to catch football games. We will definitely stay here again in the future.

There was a humongous cockroach in the shower. I woke up at four in the morning to go to the restroom and there it was in the shower.

Staff was very attentive to our concerns and needs. The thermostat didn’t work properly and had to change rooms. The key didn’t allow access so back to the front desk. The key never allowed us to a special location for the free breakfast, so once again to the front office to let us in. The room was nice but the little things added up to a “not going back there!”

left my stanley in room showed up missing be careful with house keeping stealing your stuff !!!!

The room is clean and the hotel staff are all nice including the staff from the restourant

Room showers need grab bars for safety. Restaurant's cooks need more consistence when cooking the same meals from one evening to the next.

It was a beautiful hotel and staff was courtious. Rooms were clean and roomy. Breakfast was great.!

Room is like Motel 6. Gloors are peeling up. My 5 yr tripped off with those broken floors. Fix the flooring please. Add water resistant flooring material. Breakfast horrible too. Egg was missing for 1h. Waffle but no syrup. Noone is there to help too.

Very friendly & helpful staff, clean & comfortable rooms. A pretty bar area and delicious breakfast for room service. We will definitely stay there again!

Check in was easy and staff was super friendly. Location to medical center was a quick drive. The only thing I wasn’t pleased with was how our room felt so dark since we had no outside window but instead the view to the dining area. Room was nice and clean with plenty of towels. If needed I will stay here again.

Air conditioning went on and off every couple seconds constantly

Breakfast not included. I had no idea it was an extra charge. I am very upset.

I won’t ever stay here again. We were robbed literally! Our truck was broken into, the window was bashed in, they went through literally everything. While waiting for the police to get there I asked the front desk if they could provide footage of the robbery. The front desk girls were completely and utterly rude and very inconsiderate to our situation acted like it was an inconvenience I asked for help and the footage. Overall yes it’s a nice place but if you have crappy staff it makes the stay crappy too.

It was amazing staff was so friendly and helpful rooms were clean

A/C very noisy, bed matres were full and uncomfortable.

Staff greeted us very nicely when we arrived. Check in was fast and simple. The property was very clean. The restroom is spacious. I loved that the room was very spacious as well.

Easy check in and clean, quite, and comfortable room.

No microwaves inside of the rooms, you got to change floors for ice…. Just a huge inconvenience

check in guy was great

Then everywhere I travel it’s always in one however when we ordered a couple at the bar, it came in glass mugs for me. It changes to drink for me. However, the servers and quality

Room didnt seem to get serviced in the two night stay.

Enjoy myself

Clean and comfortable bed

I couldn’t get in a room until 5:00. I was given a card to get in an “exclusive” club to wait, they only had beer and coffee available in this “club”. I just wanted a cold water. No one was in there to ask. I was late to my event that night because my room want ready and was extremely disappointed.

Yes

Nice views

Clean room,

Everything was good

Room seems a little out dated. Carpet in room didn't look great. TV didn't work the entire stay. This was the best available in the area at the price. I wouldn't stay here again.

The tv didnt work

The only problem was we had no cable during our stay

Wasn't able to use pool. Very busy. Clean room staff friendly and very helpful. I didn't have a balcony viiew.

Great staff

Good location. It wad easy for us to ride public transportation to concert.

Staff was friendly. Room was nice and comfortable.

You have to pay for WIFI and the signal inside our room was not great. Comfortable room and bed.

I didn’t view or use the pool or bar area.

Nice property and comfortable beds.

I had an air conditioner that sound like a jet engine and keep up all night. I complained to management at check out and they refused to do anything for us. Shame on them and I be sure to tell everyone about it. I will go on all social media and have all of my family to go in social media and tell all that we can reach about this foul treatment.

The room was great however the front desk gave our information to an unauthorized person informing them we were there causing a disruption to our night and we felt distressed and disappointed as we had our son with us and did not want him exposed to said people that came we expected our privacy would be protected but did not feel comfortable

Great place we loved the restaurant, great location

Hotel staff friendly. Bar staff awesome!

Only stayed one night, but our room was very clean and comfortable!

We had to call room service twice to get a couple of extra pillows and we were told "if we have extra pillows we will bring some." It just was not a customer friendly experience. After we called twice we received that response. The pillows were finally delivered.

No complimentary water bottle

The hotel's infrastructure is neglected. The room's air conditioning sounds like a turbine. The TV remote wasn't working properly; the battery was dead, but they were supposed to send an engineer to fix it. He never arrived. Could it be he was doing a master's degree to change some batteries?

Clean room, bathroom, and parking lot

The building the restaurant the bar the room everything was lovely. The only minor issues I had were the toilet paper holder was coming out of the drywall and there was what looked like gunk (didn’t look like mold) around the border of the bathroom mirror

Water in the pool was super cool. But it was a nice pool.

Loved staying here!

Nice hotel, some of the fixtures were a bit outdated but otherwise perfect for the price!

Amazing

Experienced when staying at a Marriott hotel.

Older hotel but clean staff was super friendly and hospitable. Right near the interstate enough parking. Great for a weekend stay.

it was very comfortable. I felt safe. Only complaint is the coffee maker was dirty. I used it to make hot water because I brought my own instant coffee once it poured into the cup the water it had stuff floating in it so I had to go to the dining room to get hot water

Went to see Chris brown

Great Location, nice staff, quiet and peaceful

Clean and convenient!

Clean hotel.

Overall, while there were several drawbacks — including the noisy A/C, awkward storage, broken bathroom fan, disappointing view, inconvenient location, and undesirable surroundings — the excellent service from staff like Manuela balanced the experience. With updates to the rooms and more attention to the property’s environment and guest comfort, this hotel has the potential to provide a much stronger stay.

Breakfast options weren’t great - same as the free breakfast you get at other hotels that are usually free excuses was $13 plus $4 for a small orange juice. I expected to be able to order from the restaurant.

Clean , Friendly staff , room clean

Clean

Everything was amazing

Very comfortable beds, clean and quiet

It was great

The breakfast was really good.

The room I was set in is crazy small and has very few amenities. There’s no reward for staying here, no complimentary of anything. What I saw on the website vs the room that I got is completely different

Kathy helped me check in, everything was overall a good experience, I wouid suggest smiling and showing a more positive attitude when helping customers.

Staff was friendly and service was prompt. I saw a couple of ants around the bathroom sink. Calling room service was a bit of a hassle. No one answered the phone. I walked down and ordered and they brought my food upstairs without no issues. The rooms were spacious and the bed was comfy.

Fabulous

of parking

Clean rooms overall great

We always enjoy staying here. We have stayed here for a couple of reasons. One it is convenient to our daughters University and we enjoy the outdoor pool. The one thing that was upsetting was that the coffee Starbucks was not open until 12 as posted. One night the fire alarm woke us up and that was inconvenient as we had to get up out of our bed and wait to re-enter.

The stay was so horrible ac didn’t work after midnight. Room was so hot. So we diced to leave next morning. Front desk lady was rude and said she couldn’t do nothing about because my booking was trough Expedia. And she said I will get charged for another night. It was a mess. , I had never experienced something like that

It was a comfortable and pleasant experience.

I didn’t like the beds

Clean Well maintained Huge Bar and dining area

Loved my stay! Will be back. This is my go to hotel

Nice and clean. Quick check in with friendly staff,

The only drawback for me was the location is right at the intersection of Interstate 10 and loop 410. All of the roads you have access to are freeway access roads and there isn't really anything else around. Had to drive to grab some quick food. Location might be good for a traveler on a long trip along I-10 I suppose. Despite being that close to the freeways, I didn't hear road noise much and not at all after I fell asleep.

Beautiful property and convenient!

Tough to get to with the parking lots closed off.

Enjoyed the stay!

Apparently they allow dogs. If so, I think they should really pay better attention to their cleaning. My room (701) had dog hair all over! All over the carpet, all over the couch, all over the furniture surrounding the bed! It was disgusting! Never staying there again!

The hotel is clean and tidy, but food service at the restaurant is not the best in terms of wait time and no free breakfast option is available. Marriott used to have extensive breakfast options that were included in room prices, I would suggest increasing the room price to include breakfast.

Nice pool!

The room was nice. The bed was comfortable, but not attractive to the eye. The shower floor was slippery. The toilet paper holder was ridiculous. The paper would not stay on the holder.

Nice overall in a convenient area for medical center. Welcoming and attractive interior. Clean. Some hotels have stopped servicing rooms daily and I am glad you still do! Beds were comfy. Downside - AC was loud and hard to get on a comfortable temp consistently. Pool was a little cloudy - but upside you offered floating mats.

Only stayed 1 night so I don’t have any comments about food because my daughter and I didn’t eat there. My only complaint about the stay is that we booked a handicapped room on line and when we checked in were not given a room for handicap conditions I need im the bathroom. I believe the girl who checked us in said she was new so I understand the mistake . I was just frustrated because I was tired.

Great location, great hotel. Super clean and very comfortable. Staff was a bit slow at counter. However, the cleanliness made up for the service.

The staff was so nice to my children, and I!! We also enjoyed the pool, it's a coffee shop and the restaurant!! For our long vacation, it felt like a home away from home!

Room was hot ac wasn’t working

Walls are paper thin and can hear neighbor capuchins all night. The room also smelled bad as we entered.

We recommend this hotel 😊

Great area and great customer service.

staff was friendly and knowledgeable

Great room and hotel although , my ac was not working in my room ! me and my partner woke up drenched in sweat due to the ac not working .

All good. Parking was hectic, due to over crowded, and people not parking correctly!

It’s a really hotel just needs to be updated! The carpets in the rooms are really old. But other then that no complaint!

Carpets feel dirty, but other than that the rooms were really nice and the bed was made very nicely whenever I came back to my room. Towels were also replaced and trash was taken out. Pool was very nice!! The water was a little bit dirty and the floor on the outside of the pool was dirty too, they also need to take down the old wasp nests above the pool. No wasps from what I saw, but there was a bunch of wasp nests.

The room was great for the price. Honestly can’t wait for the next time I come back

I am satisfied

Despite paying for this reservation many weeks in advance, I arrived and was informed that the hotel was fully booked and I’d have to uber back across town to another property. This cost me an hour and $50 in rides in the middle of the night after a long day of travel.

Check in was quick and efficient. Our room on the first floor was clean and spacious. We bought breakfast with our room reservation. It was fine, but the service was top notch. I'd stay here again should we be back in San Antonio

Stay could have been better overcharged for a balcony room + elevators not working so it made my stay really inconvenient to wait 10 minutes every time I leave my room

This was not my first time staying at this Marriott location but it will definitely be my last. The room was very disappointing to say the least. The sheets had lipstick, the towels were dirty & they charge for Wi-Fi now?! I also asked for a late check out which is maybe an hour or 2 complimentary but now they charge for that too! Water is $6 a bottle so make sure to not drink if you’re thirsty! Unbelievable!

Staff was great. This is why I keep staying here, hotel room does need upgrades but overall staff is what keeps this going.

Would be great for maybe one night. Something quick. We stayed for 3 nights and it got kind of annoying. Expensive breakfast, no microwave in the rooms, fridge wasn’t working, the cleaning people weren’t coming to my room when they said they would so the front desk would tell my i had To come down to get whatever the cleaning people didn’t give me. Not the worst hotel I’ve stayed at so it’s mid

standard hotel but on top of service

The property was more then expected front staff always so helpful and nice great experience!

Would have been better with free breakfast was the time i ever experience that plus no microwave in the room just on second floor was time consuming warming up food

Excelent Services

Property was kept in good condition over all. Our room had dead cockroach and the bathroom had some hair in the shower from previous occupants. Staff was very helpful and attentive.

The staff was very helpful and informative. We didnt need much but got it without asking or was already availible. There was plenty of areas where you could be to rest or just stretch and not be in the room locked up.

Worst Marriott experience ever

None

Nice hotel , no problems

Had to clean it my self prior taking a shower, not a good experience at all.

I like the quietness of the area. There is no Free breakfast.

Great property, looks a little old and stagnate, room was clean a average size.

There was too much noise during the morning, we couldn't sleep

The stay was great

Highly recommend for the price

Awesome stay.

Wonderful experience with the hotel very clean and professional would stay again 5 stars! A+!!!!

We had a great experience!

Everything was amazing

.

All staff were incredibly helpful and accommodating. There was a great guy in the M Club (red shirt, early 20s, first name started with A, I think? Maybe Andrew? Sorry, left my glasses upstairs!) who went above and beyond to find what I needed this morning. Later I saw him out by the elevators doing the same for someone else. M Club is open and serving food every single day 5-7, and also dessert 7-9, which makes it stand out among all US Marriott properties for club/concierge level experiences.

Good parking, next to hwy pretty decent . Ac didn’t blow cold air.

First room shower head broken ac stopped working lights flickering second room ac did not even turn on room was hot had to be moved to a 3rd room

Has a bar and restaurant inside

Honestly had an absolutely horrible time, i had to catch a flight at 5am and did not get an ounce of sleep because the AC was so ridiculously loud which usually wouldnt be a problem but it turned on and off every 20 seconds it was so annoying i wanted to cry and then whenever the ac did turn off, our rooms window looked out to the lobby so all we heard was the loud ass lobby music. would not stay here again very disappointing i usually love marriot hotels

This hotel needs updating . Elevator was the worst I’ve seen in any hotel I’ve been to. Room is dark and small

Room was too small

Down sides for us. There was no microwave in our room and I was told there would be, and the ice is not on every floor. It’s kept on one floor. Other than that it is well kept/clean, bed was comfortable and my room stayed cool… I can’t sleep in a hot room so this was was a major plus! Over all it was a nice stay. I would stay again and recommend

Good service

The staff were very friendly and quick to accommodate any need. On the other hand, I had to switch rooms because they gave me one with broken AC, the fridge did not work and some of the other amenities were either broken or outdated. Not a bad place to stay for a few nights but kind of expected the overall building to be a little more up to date considering the Marriott chain. I wish the place matched the energy the hotel staff gave cuz they were 5/5 stars!!!

The beds were small and for 2 days our tv didn't work.

Not many dining options

Amazing

Staff was great before and during our stay. Let us drop our luggage off early for free (instead of leaving in our 100 degrees car in the six flags parking lot). When we checked in around 5:30 pm there were maybe 6 other parties checking in and the staff handled us quickly and were friendly even under stress. Room was standard: clean, small, quiet, single bed, newly remodeled it appeared, clean bathroom. Only complaint is there was no clean, filtered water machine available to fill up our water bottles. We got 2 small complementary bottles but nothing else. Staff offered to fill our reusable water bottles but there should really just be a self serve water station with clean drinking water.

Very nice

.