Hyatt Vacation Club at Wild Oak Ranch, San Antonio

Excellent vacation location.

The. Resort fee was not advertised well and was charged for every day

Beautiful place to stay!! Excellent staff!

We had an amazing stay! The staff was incredibly friendly, welcoming, and polite, which made our experience even better. The only thing I wasn’t a fan of was the bathtub in the bathroom; I would have preferred a walk-in shower. We loved all the activities and amenities available on the property, as well as the excellent security and safety throughout the grounds. Overall, we truly enjoyed our stay and would definitely recommend this place to others!

The reason why our reviews were so mixed was because we were not one of their timeshare members and we went through Expedia. They put us in a construction area room. Due to my husband‘s health, we immediately had to ask for a move. After a great deal of back-and-forth, they found us a suitable room so he was not breathing in construction dust. We really thoroughly enjoyed the new room, the beautiful view of the green area and partial golf course view and roomie balcony. The first night we were able to see the sunset and it was gorgeous. The lazy river was a great deal of fun and so was the Jacuzzi and sauna. There was a lot of repairs and construction going on. I think it was due to November being downtime of the year. The rooms were very nice and comfortable. The bed was fantastic and very restful. We really like the kitchen and the furnishings along with the washer dryer combo. When you check out, be sure to look over your bill because they try to charge us for taco Tuesday and no one told us there would be a charge for it. It seemed like it was part of the deal. Maybe it was for members, but not for Expedia guest. Of course, the same girl that checked us in and gave us the construction room checked us out, I’m not sure if there was a connection. Most of the employees were extremely friendly and went beyond to make us feel comfortable and welcome. The grounds were very well kept and the overall layout was excellent. We will most likely return next year in November again.

Liked it

The property is nestled in a small resort and it was like being in the hill country but right in San Antonio. Birds galore and even a huge buck came up to the back of our room.

Well set up and accommodating for families. Plenty of space and activities. The water slide and lazy river were the highlight.

I loved it

I love this resort this is my second time going back. I have also booked my stay for next year 2027. Alex and the whole team were beyond helpful and made my birthday so special. There is nothing negative I can say about this resort. I am impressed with every single person that works there they are amazing people. I will see you all next year again for my birthday. Thank you thank you guys!!!🙏❤️

I checked in late and the staff was very friendly and patient with me, called almost every day to check and make sure our stay was good. Everyone is very nice and friendly. It rained most of the time we were there but the resort has a lot to do and see. Would definitely recommend and visit again soon!

Exceptional

Everything I loved everything

The villas are definitely the highlight of this resort. They are spacious, comfortable, and very pleasant, with the added convenience of being able to cook your own meals. Free parking is another great advantage. The resort itself is beautiful and particularly well suited for families with children. The heated pools are lovely, with several different areas to enjoy, and the water slides and hot tubs are fantastic. Being able to enjoy these facilities in the evening is a real bonus. The bar is also a very pleasant place to relax. We would especially like to thank Faith, who was absolutely wonderful with our girls during the children’s activities. We also really appreciated Laila from Security and Diego at the front desk, who were both exceptionally kind and helpful. Overall, most of the staff were friendly, accommodating, and genuinely pleasant, and the resort offers a wonderful setting for a family vacation. Unfortunately, our experience with the front desk, particularly with Priscilla, was extremely disappointing. Her lack of professionalism, flexibility, and problem-solving skills made several aspects of our stay unnecessarily complicated. The problems actually started before our arrival. When making our reservation through Booking.com, we specifically requested accommodation away from the elevators and explained that we would be traveling with our daughters, asking for the sofa bed to be prepared before our arrival. These messages, which we still have in our Booking.com conversation history, were never answered, and none of our requests were taken into account. When we arrived, the sofa bed had not been made, and Priscilla had not mentioned anything about it during check-in. We had to call the front desk, only to be told by Priscilla that we were expected to make the bed ourselves. When we asked where the bedding was, she simply told us it was in the closet. So, after traveling and checking into a resort of this standard, we had to take out the sheets and bedding and prepare our daughters’ bed ourselves. This was an extremely disappointing welcome, particularly considering that we had explicitly requested this in advance. We had also made two separate reservations to extend our stay and contacted the hotel in advance through its advertised text messaging service to request that we remain in the same villa. We never received a response. We eventually had to walk all the way to the front desk, on the other side of the resort, where we were assured that everything had been arranged. Yet the following day, housekeeping showed up completely unaware of the arrangement, and we had to contact reception again to confirm that we could stay in the same villa. Another particularly frustrating incident occurred when our room key stopped working, despite having checked in with Priscilla the previous day.

Nice and relaxing stay. Rooms are beautiful and excellent amenities!

Super clean room, checkin staff was awesome. Property and amenities were great! Didn’t appreciate the hard sell on the vacation property just to get a parking permit. Great location for SeaWorld and Fiesta Texas

I have no cons except I wish the visit was longer and that the weather held up so that we were able to enjoy the amenities.

This villa was everything my family needed. It gave us enough space and was very clean and friendly.

Staff upon check in was super nice, I believe his name was Alexander. Great recommendations on what to do and where to go for my parent’s wedding anniversary. We were supposed to have a surprise for my parent’s anniversary set up in the room but the staff never went in and set it up. We were disappointed with that. The rooms were great though, kitchen, restrooms all were perfect. My parents really enjoyed it as well. The rain unfortunately didn’t let us partake in a lot of the outdoor activities. I hope we get to visit again.

Stated that pools were heated and was incorrect , my kids could not enjoy the water because it was too cold and had to get out