DoubleTree by Hilton San Antonio Airport

Exceptional

Nice hotel with a helpful staff, close proximity to the SAT airport.

My room is as not up to standards. Mold and water damage on the cieling and in the bathroom. It was so dirty! Pillows had stains. Do not trust the brand name here.

Disappointing

Clean

Clean

The property was good

Very good The property was good

Pleasant

An older hotel but fairly well maintained

Exceptional

Very good

Ist room did not smell great. Was graciously moved to new room with not problem. Smell of first room.

Ist room did not smell great. Was graciously moved to new room with not problem. Smell of first room.

Nice and clean plenty of parking in the parking garage!!

Location was very good easy to move in and out, didn't have breakfast there After I checked out hours later I come to find that my wallet was missing and remembered I had left it in the room I was staying. I called thr hotel and let them know I left my wallet in the room, the front desk staff was very respondent and took quick action to recover my wallet. I was later informed by Mr Austin of the good news they had found it and would hold on to it till I get there, I was very happy and grateful they responded quickly and to informed me, I thank you and the staff for a job well done and for that I'll be using Double Tree Hotel more often, Thank you again your staff earn a gold star.

Location was very good easy to move in and out, didn't have breakfast there After I checked out hours later I come to find that my wallet was missing and remembered I had left it in the room I was staying. I called thr hotel and let them know I left my wallet in the room, the front desk staff was very respondent and took quick action to recover my wallet. I was later informed by Mr Austin of the good news they had found it and would hold on to it till I get there, I was very happy and grateful they responded quickly and to informed me, I thank you and the staff for a job well done and for that I'll be using Double Tree Hotel more often, Thank you again your staff earn a gold star.

Convenient location Doesn’t seem run down like most the hotels in San Antonio

Convenient location Doesn’t seem run down like most the hotels in San Antonio

Staff very friendly and very professional great stay

Clean the toilets better

Very clean

Starbucks in the lobby A little older

Starbucks in the lobby A little older

The room was extremely old and run down. The shower curtain was ripped and full of holes. I could see through the bath towel it was so thin.

Everything was to my expectations

Danny was cool They charged me an extra .56 and 152.50 with zero explanation. I checked out on time and left the room immaculate.

Everything was to my expectations

Danny was cool They charged me an extra .56 and 152.50 with zero explanation. I checked out on time and left the room immaculate.

The room was clean, the bathroom was outdated and poorly maintained. They listed room service but there was no restaurant room service. We were expecting a movie streaming service but that was not available. The breakfast buffet was ok. When you checkout they try to sign you up for deals. Overall we will not be returning to this location.

Nothing Parking lot

Pleasant

Parking lot

No hotel amenties information in room; 3 days and no cleaning; surprise incidental deposit;

Everything was very tidy and clean, the room was very comfortable, and the bed was too. Overall, the service was very good.

Staff was great with water and cookies provided. The breakfast was a buffet style with good price. And the parking is a garage with cameras very secure

Good breakfast options, nice hot tub and pool.

Wonderful stay.

Superb

Check in was delayed, i didnt check into my room until 8:00 pm. Nothing to mad up for the super late check in, lobby was full of people waiting. Horrible customer service

Great place to stay. Nice, professional staff; plus that warm cookie.. Yum.

Clean room

It was fine!

Exceptional

Pros: Cookies are good as always. Good location Cons: Room has thin walls. Room was not cleaned well even after asking twice. They left dirty cups in our room and sheets. The front desk team appeared annoyed everytime we asked for anything. Would not recommend this location

I had a good stay. The staff was friendly and eager to please. I would stay there again

Nice hotel

Great place to stay

Breakfast was buffet style, so was OK. The staff was polite, but offered no assistance. I didn't drive there so didn't use the parking.

The staff was excellent, very professional and willing to help. There was a person giving away extra rewards in the lobby. She asked me if I wanted prizes and points, I wasn't sure what they were for as I've never stayed as a Hilton. Her response came across a little snotty to me when she answered. Parking was in a garage and free. Purchased food in the bar attached to the restaurant to take to my room and the bartender had the whole room, but there was someone (possibly a manager?) helping him. Food was good. Pool looked beautiful, but we didn't have a chance to swim. All in all an enjoyable stay and would return if ever in San Antonio again.

The only thing keeping me from giving a 5 star rating is the parking. We arrived back at the hotel after attending a concert, and there was no parking available. We ended up having to create our own parking spot, hoping my car didn’t get towed.

This place is severely antiquainted. Can still lightly smell smoke and some of the halls reeked of urine. Too much 80's wallpaper, dark paint and mimimal lighting. The staff was great though.

Airport shuttle is convenient along with daily parking, shuttle staff can be not friendly at times depends who you get and especially if late night pickup. Check in staff was nice. Room ac made a loud rattle noise all night after a long 14hr travel day, just wanted a wink of good rest and not have to change to another old room. For the high price I will stay at a newer marriott brand for alot lower price and get those points

Arrived to check in and they didn’t have any rooms available. We had to wait for approximately 2 hours for us to get out room . They didn’t even offer anything for the inconvenience

Clean and nice Check in was supposed to be at 4:00pm. We got there and 60+ people were waiting for a room. Nobody could check in. Then we were told we could get a call when our room was ready…we never received a call. Our room was finally ready at 11:00pm. We missed the concert, which was the whole point of the stay.

Clean Wasn’t able to check in at 4 due to rooms not ready. Took over 4 hours to get a room.

I opened the fridge and there was food from the previous stay ?. Slightly disappointed but other then that. I always stay at a double tree ? ?

Clean and nice Check in was supposed to be at 4:00pm. We got there and 60+ people were waiting for a room. Nobody could check in. Then we were told we could get a call when our room was ready…we never received a call. Our room was finally ready at 11:00pm. We missed the concert, which was the whole point of the stay.

Clean Wasn’t able to check in at 4 due to rooms not ready. Took over 4 hours to get a room.

Everything is always good when I stay at the double tree. I opened the fridge and there was food from the previous stay

The only thing I can say that was stressful was at check in we were required to check in at 4pm we get there and our room was not ready and apparently from what we saw nobody room was available. We didn’t get our room until almost 10pm we had driven in a wanted to rest but we couldn’t we had to take a nap in the car while we waited. We had somewhere to go so we killed time in the meantime thankfully it was ready when we came back to check. That is the only bad thing. But other than that the food there was delicious the staff was nice. We did get accommodated with free breakfast but I feel that isn’t enough

Clean and confortable

Close to the airport, shuttles every 15 minutes, good airport parking fees The AC, you could set it for 65 degrees and the AC had a mind of its own, it would start getting cold enough to fall asleep then as soon as it cut off it was hot. Couldn’t sleep worth a shit there. Everything else was 5 star

When we’re trying to relax in the hot tub there were kids jumping in and out!!!! I don’t know if we will ever stay there again

When we’re trying to relax in the hot tub there were kids jumping in and out!!!! I don’t know if we will ever stay there again

Exceptional

Awesome stay new favorite place

Just ok for the rate we paid. Convenient with long stay parking lot and shuttle to the airport.

The shuttle was very helpful to us. The breakfast buffet was a rip off at $18 per person. Staff were friendly and helpful.

Staff was incredibly helpful and kind. The rooms were dirty (spots all over mirror, dirty carpets), bathtub would not drain while showering, and telephone jack was disconnected and would not plug back in. I left the property early.

Everything was amazing

The pool, facility and staff was amazing

When I first got to the room, I noticed that my sheets were stained with blood, and I called down and asked for a new bedsheets to be fixed and I would be gone for hours got back. The room still had blood sheets after calling them again somebody came to change it and then noticed that comforter was stained as well so they changed the whole bedding. Then my second problem encountered the first night was so hot in the room, even though I had it at 60 I felt that the hallways were better place to sleep. It was extremely hot. I called down to the front desk and had them fix it. The second night was decent, but those are two huge problems I encountered at the very beginning.

Room was extremely hot could not control the a/c on the 13th floor

entrance to hotel off 410 was a bit confusing. No sign for PVT road

Awesome service.

Awesome service.

When moved to another room, after sleeping in a HOT room the first night, since the night manger didn't respond to me me skittle after an hour of waiting, the new room was clean and comfortable. Night manager Ashley, didn't touch base with me after "sending a tech" for the temp in the room, waited up for an hr of me messaging her multiple times, was not helped until the morning when I went down to front desk

24 hr airport shuttle was great. Also has extended parking through way.

Carpet all over the hotel was grossed. Tub was chipping.

Carpet all over the hotel was grossed. Tub was chipping.

Room size

Room size

It was really outdated, the ac took forever to cool the room down it was humid, when it did cool down, it wasn't really all that cold, the place could use some new renovations, other than that the staff was great, the location is a little sketchy.

Room was clean and amenities provided were satisfactory.

Room was clean and amenities provided were satisfactory.

Evening staff when I checked in, clean .

Evening staff when I checked in, clean .

The front desk staff were friendly. Room was clean and comfortable.

The front desk staff were friendly. Room was clean and comfortable.

Our AC did not control the room temp throughout the night.

Our AC did not control the room temp throughout the night.

Room was clean, front desk was super friendly. Chocolate chip cookie was warm and delicious. Very safe area. Two women with two teenage daughters, traveling alone and never worried about our safety at all.

Room was clean, front desk was super friendly. Chocolate chip cookie was warm and delicious. Very safe area. Two women with two teenage daughters, traveling alone and never worried about our safety at all.

Good

Good

Everything was great. Fast, efficient and nice service. Clean room.

Everything was great. Fast, efficient and nice service. Clean room.

Check in wad 4pm and we weren't let in till 5:45pm. Room only had a towels for 3 guests.

Exceptional everything

Location. Pool size. The room. There was a couple smoking weed at the pool. I have babies so that was annoying. When we got out we decided to go get food. The same people ended up walking after us into the parking lot still smoking weed. So we never escaped it! Very annoying.

Very courteous and kind

Very courteous and kind

Courteous staff. Shuttle access is convenient. Took me to the mall and picked me up.

Courteous staff. Shuttle access is convenient. Took me to the mall and picked me up.

Dirty room broken things dirty sheets torn sheets smelly

Dirty room broken things dirty sheets torn sheets smelly

great service nice comfortable stay

great service nice comfortable stay

The front desk personnel was very helpful and generous! Of course we received our warm cookies, plus he gave us complimentary waters. The hotel was beautifully decorated for Christmas and very clean. The Asado bar & grill downstairs was lovely and delicious! Their happy hour was on point with the best sever, Peter! All in all, very pleased with everything

The front desk personnel was very helpful and generous! Of course we received our warm cookies, plus he gave us complimentary waters. The hotel was beautifully decorated for Christmas and very clean. The Asado bar & grill downstairs was lovely and delicious! Their happy hour was on point with the best sever, Peter! All in all, very pleased with everything

Clean rooms and friendly staff

Clean rooms and friendly staff

After a very long hard few weeks, the hot tub was so inviting. It was clean, well maintained & deep enough to stand. I’d stay there again just for that, but it was an all around great stay! I feel like the bathroom could use an update but it was by no means ineffective.

Overall it was a pleasant stay. Until a major water leak was taking over the first floor. This made me feel a little unsafe

Overall it was a pleasant stay. Until a major water leak was taking over the first floor. This made me feel a little unsafe

The room was nice, staff was friendly and attentive. We had an issue with our toilet not flushing and someone was sent to fix the issue in less than 10 minutes. This is my second time staying here and will always be my go to when I’m in town

The room was nice, staff was friendly and attentive. We had an issue with our toilet not flushing and someone was sent to fix the issue in less than 10 minutes. This is my second time staying here and will always be my go to when I’m in town

All was great

Nice room excellent service

Nice room excellent service

This hotel is filthy and should not be offered.

Loved the restaurant on site

Dining room very cold

Dining room very cold

Great place to stay

Great place to stay

Airport shuttle was convenient and our driver was very courteous and helpful.

Airport shuttle was convenient and our driver was very courteous and helpful.

Service and accommodations were 5 star as usual

Service and accommodations were 5 star as usual

We enjoyed our stay.

We enjoyed our stay.

Room was very nice and staff was great

Room was very nice and staff was great

Very clean , good food and great service !

Very clean , good food and great service !

Great overall

Great overall

Upon check in at 8pm, clerk continued to ignore me at counter while she laughed with coworker and answered phones. When finally addressed, they couldn’t find my room ready even though I already checked in and selected a room on the app. Clerk didn’t provide breakfast vouchers which we learned about after eating. In the room, the tub was chipped, everything metal had rust, the entire 12th floor smelled of marijuana, and we only had 2 towels for 4 people in a 2 night stay. Parking was not explained and a bit of a nightmare to figure out. Next morning service wasn’t better when I had to show proof of purchase for breakfast even though it was clearly called out in booking. Food was watery eggs, sausage or bacon, cream cheese and no bagels, and some fruit. The bacon was good though. This definitely didn’t check the mark for a Hilton property and as a Hilton Honors member, didn’t get any type of additional perk or acknowledgment. Our friend in another room as a Diamond member had an even worse experience with room quality, parking, service, and honoring what was booked already.

Upon check in at 8pm, clerk continued to ignore me at counter while she laughed with coworker and answered phones. When finally addressed, they couldn’t find my room ready even though I already checked in and selected a room on the app. Clerk didn’t provide breakfast vouchers which we learned about after eating. In the room, the tub was chipped, everything metal had rust, the entire 12th floor smelled of marijuana, and we only had 2 towels for 4 people in a 2 night stay. Parking was not explained and a bit of a nightmare to figure out. Next morning service wasn’t better when I had to show proof of purchase for breakfast even though it was clearly called out in booking. Food was watery eggs, sausage or bacon, cream cheese and no bagels, and some fruit. The bacon was good though. This definitely didn’t check the mark for a Hilton property and as a Hilton Honors member, didn’t get any type of additional perk or acknowledgment. Our friend in another room as a Diamond member had an even worse experience with room quality, parking, service, and honoring what was booked already.

Clean room! Wonderful bed! Staff was exceptional!

Clean room! Wonderful bed! Staff was exceptional!

I loved how they had airport shuttle and also greeted us with a smile. The cookies and the water was perfect as we had a long flight.

I loved how they had airport shuttle and also greeted us with a smile. The cookies and the water was perfect as we had a long flight.

My room was clean, the pool was dirty water

My room was clean, the pool was dirty water

The hotel over sold our room type and they put us in a room type we did not want. We couldn’t dispute this since they were sold out. Parking could have been better.

The hotel over sold our room type and they put us in a room type we did not want. We couldn’t dispute this since they were sold out. Parking could have been better.

A couple screamed at each other for several hours even knocking on our door at 2:00 in the morning. I did. It open our door because of the time of night…..not saying this was the hotels fault but I would think someone would monitor the floors at least a little.

A couple screamed at each other for several hours even knocking on our door at 2:00 in the morning. I did. It open our door because of the time of night…..not saying this was the hotels fault but I would think someone would monitor the floors at least a little.

Great service from staff. Would like to have more updated plugs for our phones. Socket on left side table didn’t work. Some exercise mats in fitness center would be nice. Overall, good stay. Thanks

Great service from staff. Would like to have more updated plugs for our phones. Socket on left side table didn’t work. Some exercise mats in fitness center would be nice. Overall, good stay. Thanks

Couldn’t check in until 3 hours passed check in time because no rooms available. When we did the towels were still wet. Don’t know if having a staff problem or a management problem but was very disappointed. I have stayed here before but it has really gone down. Highlight was the girl who worked at the Starbucks is amazing.

Couldn’t check in until 3 hours passed check in time because no rooms available. When we did the towels were still wet. Don’t know if having a staff problem or a management problem but was very disappointed. I have stayed here before but it has really gone down. Highlight was the girl who worked at the Starbucks is amazing.

love this hotel stay here everytime we travel to san antonio the only thing is i wish they would figure their water out in some rooms it works and will get hot but in others it won’t ever get hot.

love this hotel stay here everytime we travel to san antonio the only thing is i wish they would figure their water out in some rooms it works and will get hot but in others it won’t ever get hot.

NO PARKING ....PARKING TO FAR TO THE HOTEL ROOMS OR EVALTOR

NO PARKING ....PARKING TO FAR TO THE HOTEL ROOMS OR EVALTOR

Comfy bed, tiny bathroom! Convenient since my event was in the same hotel, but would have been a nightmare if I had to leave, as parking was way overcrowded! Seems the hotel booked multiple large events over the same days and it caused a major parking issue.

Comfy bed, tiny bathroom! Convenient since my event was in the same hotel, but would have been a nightmare if I had to leave, as parking was way overcrowded! Seems the hotel booked multiple large events over the same days and it caused a major parking issue.

Mall at walking distance, stores, staff was magnificent, hot tub is old and chipped, overall i enjoyed my stay, breakfast buffet was good also

Mall at walking distance, stores, staff was magnificent, hot tub is old and chipped, overall i enjoyed my stay, breakfast buffet was good also

Parked our car here during a 2 week trip at a very reasonable rate. We then spent a night after an evening flight arrival at a reasonable rate. Really comfy bed.

Parked our car here during a 2 week trip at a very reasonable rate. We then spent a night after an evening flight arrival at a reasonable rate. Really comfy bed.

Great stay

Great stay

Everything was great

Everything was great

I love the check in process, receiving your complimentary messages via text makes it that much more enjoyable and comfortable knowing you are a message away should I need assistance

I love the check in process, receiving your complimentary messages via text makes it that much more enjoyable and comfortable knowing you are a message away should I need assistance

Service staff at lobby was excellent but the room wasn’t great. Shower was leaking drain was clogged hot water took forever to get to the shower. Also the bed was not comfortable

Service staff at lobby was excellent but the room wasn’t great. Shower was leaking drain was clogged hot water took forever to get to the shower. Also the bed was not comfortable

Very nice. The airport parking and shuttle at this hotel are great.

Very nice. The airport parking and shuttle at this hotel are great.

Close to the Airport, hot tup

Close to the Airport, hot tup

My room # 405 stay on the 9 /3-5 /2025 the bathroom has a lot of hair on the toilet and the room have a funny smell and the telephone need some details cleaning i did take photos

My room # 405 stay on the 9 /3-5 /2025 the bathroom has a lot of hair on the toilet and the room have a funny smell and the telephone need some details cleaning i did take photos

Nice hotel, but outdated. None of the outlets or usb plugs on the desk or bedside tablets worked, the tub was peeling and the baseboards are coming off or feeling. For the size of the hotel, the gym is small and some of the treadmills were not functioning.

Nice hotel, but outdated. None of the outlets or usb plugs on the desk or bedside tablets worked, the tub was peeling and the baseboards are coming off or feeling. For the size of the hotel, the gym is small and some of the treadmills were not functioning.

Tub was clogged upon arrival . Other than that. Good room. Friendly staff

Tub was clogged upon arrival . Other than that. Good room. Friendly staff

Check in time

Check in time

Nice stay.

Nice stay.

During my stay, I felt uneasy about the safety of my vehicle after noticing broken window glass in multiple areas of the parking lot—at least four separate spots. Then I witnessed someone being escorted off the property and appearing to be arrested. Overall, the experience was ok.

During my stay, I felt uneasy about the safety of my vehicle after noticing broken window glass in multiple areas of the parking lot—at least four separate spots. Then I witnessed someone being escorted off the property and appearing to be arrested. Overall, the experience was ok.

It was ok

It was ok

The staff was very friendly. Our room was nice and clean. And the bed was really comfy. I was disappointed in the "breakfast". The choices were less than what we would get at another cheaper hotel for free.

The staff was very friendly. Our room was nice and clean. And the bed was really comfy. I was disappointed in the "breakfast". The choices were less than what we would get at another cheaper hotel for free.

So convenient, nice, clean a d comfortable!! Super friendly and helpful staff. Loved the pool and the restaurant!

So convenient, nice, clean a d comfortable!! Super friendly and helpful staff. Loved the pool and the restaurant!

Limited hot water. We were across from the elevators and it was so loud! The walls are thin so you heard everything!! Wont be staying again

Limited hot water. We were across from the elevators and it was so loud! The walls are thin so you heard everything!! Wont be staying again

Everything was good. Wish the beds were bigger.

Everything was good. Wish the beds were bigger.

Great place to stay with nice staff

Great place to stay with nice staff

Good night liked it all, just the walk from parking to lobby a little long with luggage

Good night liked it all, just the walk from parking to lobby a little long with luggage

Upon arrival as we entered the area around our room on twelfth floor we could smell a strong odor of cigarettes so we reported this with the manager on duty. She confirmed that management had an investigation prior to our arrival of renter smoking in his room. Later in the evening the people right next door to our room 1212 started blasting a stereo causing several rooms to bang on the ceilings and walls. The music would stop for a few minutes but would start up again throughout the night till 2 am. We couldn’t rest in comfort all night till morning where it started again. Management claimed they made contact with the room but it would just continue. We were tired all day for lack of sleep the next day at a grandsons party we arranged. I spoke with Lexi on our second day and upon discharging on Sunday morning. The Saturday evening was much better but only because the tenants had checked out Saturday morning. We understand that it is difficult to control the behavior of those whom stay at a hotel but we were caught off guard by the first nights stay. I asked Lexi if possible we could be refunded for one of two nights stay and thus this report was requested by her. This was the worst experience we have ever dealt with by far not to mention that the grounds outside were covered in trash and stayed in this condition both days. As Hilton Honors members, we would expect more.

Upon arrival as we entered the area around our room on twelfth floor we could smell a strong odor of cigarettes so we reported this with the manager on duty. She confirmed that management had an investigation prior to our arrival of renter smoking in his room. Later in the evening the people right next door to our room 1212 started blasting a stereo causing several rooms to bang on the ceilings and walls. The music would stop for a few minutes but would start up again throughout the night till 2 am. We couldn’t rest in comfort all night till morning where it started again. Management claimed they made contact with the room but it would just continue. We were tired all day for lack of sleep the next day at a grandsons party we arranged. I spoke with Lexi on our second day and upon discharging on Sunday morning. The Saturday evening was much better but only because the tenants had checked out Saturday morning. We understand that it is difficult to control the behavior of those whom stay at a hotel but we were caught off guard by the first nights stay. I asked Lexi if possible we could be refunded for one of two nights stay and thus this report was requested by her. This was the worst experience we have ever dealt with by far not to mention that the grounds outside were covered in trash and stayed in this condition both days. As Hilton Honors members, we would expect more.

We paid for a 2 bed bedroom, I verified with property before arriving that we needed wheelchair accessable shower. When we got there then the hotel tells us we have to get a one bed room in order to have wheelchair accessable shower, when we specified that we needed a place for our child to sleep, they brought us a rollaway bed that literally felt like sleeping straight on a box spring! No comfort, no wifi included, limited dining...this place was horrible! The staff were friendly though.

We paid for a 2 bed bedroom, I verified with property before arriving that we needed wheelchair accessable shower. When we got there then the hotel tells us we have to get a one bed room in order to have wheelchair accessable shower, when we specified that we needed a place for our child to sleep, they brought us a rollaway bed that literally felt like sleeping straight on a box spring! No comfort, no wifi included, limited dining...this place was horrible! The staff were friendly though.

Very nice and clean

Very nice and clean

Staff was very friendly and servicing

Staff was very friendly and servicing

Bathroom were clean and all areas I been in were clean

Bathroom were clean and all areas I been in were clean

Very clean and quiet

Lovely stay

Nice hotel. Will stay here again.

Comfortable stay. Near to Airport excellent service

The staff were amazing, offered us free water and snacks. It didn’t take long at all to check in - though we exceeded our check in time - check in took less then 5 minutes. The rooms were nice and clean and the view was pleasant. All together the hotel was a great stay.

Stayed the night to leave early on a flight to Seattle was a very comfortable stay

It was lovely i really enjoyed staying there.

In the upside: staff was very friendly!

Very clean hotel with comfortable beds and polite staff!

Absolutely perfect

Me and my friends had a great time, just when we were checking in somehow the hotel never received my second room reservation. And the hotel was all booked so we had to just stick with the one room they had for us.

Loved that you kept up with my stay daily

Great check in process, it was fast. Room was perfect, quiet and accommodating. Overall satisfaction

The staff at the front desk were very friendly and attentive The room is 100% Great

excellent as always

It was good

excellent service front desk, clean and easy to access to everything

Was awesome

Better to stay at Laquinta, Holliday Inn, comforts hotels etc.

The refrigerator froze our food and microwave did not work. The facility was a bit older, but a convenient location for my visit.

Room on 4th floor was too small

Excelente

Great staff.

Cookies were great and the bed so comfortable. Free shuttle to airport with no waiting!

Reserved a king got a handicap bed. Breakfast not worth $18

Great stay very affordable price

Nick

Nice

It’s across the expressway & you heard the cars all night long.

Property is in dire need of a renovation

Very friendly staff answered all my questions. Beautiful property

Great stay, only thing I didn’t care for was that the bathrooms were a little small, otherwise everything was nice. Would stay again.

Excellent hotel for quick and easy access to the San Antonio International Airport. The restaurant had good food and good service. The aesthetics were pleasing.

The stay was wonderful and the room was comfortable and clean will stay again

Good

impeccable as always

Not necessarily unsafe, but as an older female, I was not comfortable walking through the parking garage after dark.

Check in was a problem- guy was disrespectful, say he couldn't find my reservation, I had came earlier a woman said my room wasn't ready come back at 3, she was nice . When I return the guy say I didn't have a reservation... he had racial overtone, I showed him my reservation on phone he was still nasty . Finally he said it was under my middle name not my first name , but the lady earlier found it with no problem

This property is just “meh.” My room was nice and the maid service was great. Front desk service needed some work. Breakfast buffet was underwhelming. I guess I just expected more from a Doubletree hotel. If this were a Comfort Inn or La Quinta, it’d be fine. Free parking was a great bonus.

excellent as always impeccable staffing specifically at this Hilton property

all aspects excellent

I recommend very nice hotel great service thank you

Loved my stay here at the doubletree . The staff was amazing & sweet. I had a very long road trip & took advantage of the hot tub & it was fantastic. Very clean property . I will come again & again & again after that.

The location of the hotel is very convenient. The Starbucks coffee in the lobby is one of the best coffees I have tasted thus far. Great customer service even when they are full to capacity. Wonderful security. There should, however, be more handicap parking available in their parking garage.

The staff was friendly. Had no issues whatsoever. Will definitely keep coming

Great price but the doors make noise once it shuts… the people next to us kept coming in and out of their room at 12am so it would startled us.

overall a great experience. I stay here approximately twenty ti es per annum delightful and considerate staff make the difference in always choosing

Staff was very friendly. There was a Starbucks on-site. Room was spacious and clean. Pool was stocked with towels and had a hot tub.

Staff was not very helpful at check in despite requesting early check in at time of reservation. Calling at 12pm to confirm if room was available early, calling at 2pm to confirm if room available early again. Showing up at 3:45pm and room was not available still. Asked to switch to any other room and they had no rooms cleaned. There was no effort done to try to accommodate my request at any point during any of my calls or check in. The icing on the cake was seeing other people check in early the next couple of days. Overall the hotel was centrally located amd close enough to airport for convenience. Its a shame the staff made this one of my worst stays at any hotel.

The room was clean and the bed was extremely comfortable. But we had to leave early due to the rooms ac being messed up. We adjusted to temperature accordingly, but we were still waking up in sweat. Also, our mini fridge didn’t seem to be cooling all too well, we adjusted the temp on there as well and everything still felt room temp. We let the front desk know and they offered to change rooms but my husband was already irate with the temperature situation and wanted to just leave. Had the ac and fridge been working well, we would’ve given it 5 stars.

Great stay everyone was nice and friendly great weekend

excellent staff always a solid performance

Only real issue was being woken up at about 3AM to a neighboring building’s trespassing alarm, which was very audible through the walls for about 40 minutes. Everything else was pretty nice, friendly staff, what you’d expect. Except for that alarm, that was not nice.

It was nice, lacking eating options but friendly and clean, the bathrooms are a little small but clean.

Great

Cookies were delicious!

Friendly and clean. Easy checkin, just didnt advise about stay and options at hotel.

It’s very nice the food was excellent

It was great staff when we checked in where very helpful

Solid hotel near airport. Shuttle service is excellent

Everything was good.

It's to old need a very good update

👎

My restroom fan didn’t work. It was like a sauna while trying to get ready for the day… hard to do when you’re sweating! I reported to front desk said someone would come fix. That didn’t happen. The next morning I went down again & they put the request on a note sheet. Bathrooms are the most used part of a room… it was never fixed.

The cookies are a nice touch!

This hotel was horrible. The staff was not concerned about the guest at all. My friend and I decided to use the hotel shuttle before booking We asked about two different restaurants and taking a shuttle to riverwalk. We were informed the shuttle ran every 30 mins no problem. Upon booking and paying for my room there was also not a mention of a room deposit. After we checked in we were informed the shuttle ran every 15 mins but only in a 2 mile radius. After being highly disappointed that we could not shuttle downtown we decided to go to eat across the street the gentlemen behind the desk told us there was a roadhouse restraunt but it was not it was a longhorn. Prior to finishing dinner we called for the shuttle and for two hours the shuttle never came. We were left at the shopping center after everything had closed down by ourselves. Over 60 years old and just left in a strange town st a shopping center we called 4 or 5 times to find out where shuttle was and whomever that girl was kept saying B or V 6 I told you ..when I finally got her to tell me what that was it was the location at the airport to meet out shuttle. We were not at the airport we explained and the lady at the desk says then you told us wrong he's busy and he will get you when he can. That was 1 45 mins after dinner and 45 mins into the shopping center being closed. The shuttle never came for us and we ended up walking 2 Miles after 1am. Said free breakfast that was a lie

my sister and I were in town due to the death of a family member. This was not a pleasure trip. The refrigerator in the room did not work and even after it was replaced did not keep things very cold. You could tell the hotel was dated, which did not really bother me. But older hotels if properly maintained can be a jewel.

as always excellent

The staff was friendly and they cleaned the room everyday. Many hotels you have to ask for clean towels and here they clean your room and give new towels.

Very convenient to the airport.

as a 20 year client of hilton, this was the worst stay i have ever had.

Just wen arrive to the hotel, the reception say y you checkout late for hour you need to pay 50 dólar, he make me field bad about that