Fairfield Inn & Suites San Antonio Airport/North Star Mall

Room clean bath tub needed to be clean better. Everything else was ok

Nice quite location, needs upgrades and dont like that o have to pay for parking. Overall 7 out of 10

Had a problem with the reservation and received no help whatsoever. Very disappointed in the lack of response from management.

Breakfast was ok, Well to start off there was no one in the front desk area when we arrived we had to wait 20 min or more for someone to arrive after multiple people were waiting in the lobby no one apologized for making us wait for so long. The room in which we stayed in was not the best, the tile was peeling off from the restroom, there was a big water stain in the ceiling above the bed, it was also outdated I expected better conditions since it's a Marriott

Not very friendly at check in!!

Staff was great and hotel was in a good location. The room i stayed in smelled like mold and the bedframe I believe was broken.

Exceptional

The breakfast was OK. It was eggs, sausage, and some French toast. the only thing I would’ve liked was if they had the French vanilla creamers they had some, but I don’t know what kind they were and they were alright just not flavorful Actually for the price, I got exactly what I was expecting so there really wasn’t anything I did not like it was clean. The beds were comfortable. I would’ve liked a couple more pillows on my bed but other than that, it was OK.

The breakfast was OK. It was eggs, sausage, and some French toast. the only thing I would’ve liked was if they had the French vanilla creamers they had some, but I don’t know what kind they were and they were alright just not flavorful Actually for the price, I got exactly what I was expecting so there really wasn’t anything I did not like it was clean. The beds were comfortable. I would’ve liked a couple more pillows on my bed but other than that, it was OK.

Great place to stay clean Rooms, friendly staff and morning breakfast. Close to the Mall and great restaurants.

Quiet N/A

Quiet N/A

Clean room and staff really good

I reserved a King Room and to my surprise I checked in and went up to the room only to find out that I wasn’t given a King Room, instead a double bed room. When I went down to the check in desk and complained about it, then and only then was I told that the King Rooms were overbooked. Mind you, at the time of my reservation, there was still 5 King Rooms available.

I reserved a King Room and to my surprise I checked in and went up to the room only to find out that I wasn’t given a King Room, instead a double bed room. When I went down to the check in desk and complained about it, then and only then was I told that the King Rooms were overbooked. Mind you, at the time of my reservation, there was still 5 King Rooms available.

I didn’t got a chance to enjoy breakfast because I left early before they served breakfast

The receptionist wasn't usually near and we would be waiting 10-20mins for someone to help us, check in or checkout

Disappointing

Good

This hotel is a bit difficult to find, but it was pretty clean eventually, and well kept, and breakfast was great. There is a great restaurant nearby. Very convenient for the airport.

Passable

Very outdated facility, the rooms smelled musty, there was rust in the bathroom handles etc. just very old

It was a good stay. The beds were comfortable and the breakfast was good quality. The ladies working breakfast were very attentive, as were the people at the front desk. It's a pretty basic hotel that has everything you need, including a heated indoor pool.

We had an amazing stay and this was really close to a lot of amazing restaurants and shopping places. North Star mall was really close along with the Airport. I would definitely recommend and rebook when I visit.

Bathrooms need to be updated. Lump bed

Nothing Disgusting

Nothing Disgusting

Clean comfy rooms, perfect for a fast over night. Great food options near by

The gentleman checking everyone in on April 17 2026 was extremely rude. Act like he didn’t want to be there and made the check in process very disappointing. The facility is run down and extremely dirty on the entire floor. Huge stains on the mattresses in room 524. Air conditioner didn’t work through the night. It was a very unpleasant stay. It is not easy to get to and they charge you for parking

Room was comfy. However the bathroom was a mess! Not cleaned, tub looked as if someone took a shower and it was not clean, rust in bottom of shower, toilet area just dirty looked like paint chipping away off walls in toilet area

Absolutely rhe worst experience ever. I was 10 minutes early and was not allowed to check in. First night there my truck and 4 others had our windows busted out and our trucks were rummaged through. Due to prior commitments I had no choice but to stay the next night. Went out to leave and there were 8 additional trucks with their windows busted out. Management DID NOT care. I asked several times Friday and Saturday for a manager and never spoke to one. I was told " I have let them know you want to talk to them". Bring your own towels - ask for clean towels and was told twice "towels are in the dryer. We will bring you some". Never got clean towels.

Property needs a deep cleaning - Breakfast horrible..

The next day they took all the towels and left no toilet paper in the facility, and the hand soap was gone. The treadmill in the workout room was catching and then at one point the electricity went out and it was out for at least 3 days!

The next day they took all the towels and left no toilet paper in the facility, and the hand soap was gone. The treadmill in the workout room was catching and then at one point the electricity went out and it was out for at least 3 days!

Nice and clean

Nice and clean

Staff and clean room

Staff and clean room

Bed was super comfortable, feeling desk staff and kitchen staff was awesome. Clean throughout.

Bed was super comfortable, feeling desk staff and kitchen staff was awesome. Clean throughout.

The frost desk attendant was amazing! The pool was filled with drunk people

The pool was filled with drunk people

Very old property and weird staff

Very old property and weird staff

Really convenient location - nice...

Check-in was seamless and quick. Receptionist was polite and informative Room was clean. Choice of parking due to holidays. Safe environment. Breakfast had a variety of hot and cold items. Pleasant stay as always.

Check-in was seamless and quick. Receptionist was polite and informative Room was clean. Choice of parking due to holidays. Safe environment. Breakfast had a variety of hot and cold items. Pleasant stay as always.

Very clean, and comfortable, good price

Nothing

Clean Nothing

Exceptional

Comfortable

Comfortable

all good

all good

i

i

Superb

The room was good, as usual. Will he back soon. Good location.

The room was good, as usual. Will he back soon. Good location.

Exceptional

It should be included if we are staying there and not flying out.

It should be included if we are staying there and not flying out.

We liked the location of property, the cleanliness of the room and their amenities. ? Arrived at location past our check-in time of 3:00 pm around 4:30 pm ample time to have room ready yet we had to wait in line due to housekeeping delays and definitely did not like breakfast options and kitchen staff at all they were inattentive to keep up with stocking up on it and person in charge of it was abruptly pushy/somewhat rude...?

We liked the location of property, the cleanliness of the room and their amenities. Arrived at location past our check-in time of 3:00 pm around 4:30 pm ample time to have room ready yet we had to wait in line due to housekeeping delays and definitely did not like breakfast options and kitchen staff at all they were inattentive to keep up with stocking up on it and person in charge of it was abruptly pushy/somewhat rude...

Exceptional

TV remote did not function in room 325.

TV remote did not function in room 325.

Good staff old property bad area had to pay for parking

Good staff old property bad area had to pay for parking

Nice and confortable. Heated Indoor pool closes at 11pm and good continental breakfast.

Nice and confortable. Heated Indoor pool closes at 11pm and good continental breakfast.

Very good

Exceptional

The breakfast was adequate as you would expect, but the waitstaff, Judy, was amazingly friendly and helpful. She was the best part od the experience. The street and parking lot had potholes and seemed hazardous to many vehicles. The pricing for parking was high and unnecessary for the condition of the lot. The air conditioning in the room would not adjust and kept running even when it was turned off which is not bad for Texas heat, but it still was not functional. The shower head was broken and sprayed in all directions despite any attempt to adjust the sprayer settings. The tiel in the bathroom floor was loose and the grout was breaking and sitting on the tile. Overall, not a pleasant stay for the price paid. My wife and I were disappointed that we boiked for 2 nights and had to stay both but didn't want to lose the money we already paid. We love San Antonio and usually stay at other brands of hotels. We will definitely avoid this one and return to our normal.

The breakfast was adequate as you would expect, but the waitstaff, Judy, was amazingly friendly and helpful. She was the best part od the experience. The street and parking lot had potholes and seemed hazardous to many vehicles. The pricing for parking was high and unnecessary for the condition of the lot. The air conditioning in the room would not adjust and kept running even when it was turned off which is not bad for Texas heat, but it still was not functional. The shower head was broken and sprayed in all directions despite any attempt to adjust the sprayer settings. The tiel in the bathroom floor was loose and the grout was breaking and sitting on the tile. Overall, not a pleasant stay for the price paid. My wife and I were disappointed that we boiked for 2 nights and had to stay both but didn't want to lose the money we already paid. We love San Antonio and usually stay at other brands of hotels. We will definitely avoid this one and return to our normal.

Room was very comfortable The actual location. It's behind a restaurant then pass another hotel with garage gate. Odd setup

The actual location. It's behind a restaurant then pass another hotel with garage gate. Odd setup

Parking company is same that operates several lots at SAT airport so I already had the APP on my phone but even the text messages regarding parking at these 2 hotel motels was mysterious and not concise about what I was paying...daily or on every exit?

Parking company is same that operates several lots at SAT airport so I already had the APP on my phone but even the text messages regarding parking at these 2 hotel motels was mysterious and not concise about what I was paying...daily or on every exit?

Staff were very friendly. Breakfast was good.

Staff were very friendly. Breakfast was good.

Breakfast was good. Cleaning staff was nice, but room only got cleaned and towels refilled once. Room smelled really musty and air conditioning was not cold enough and the thermostat in the room did not really work. Room always said 73-74 degrees.

Breakfast was good. Cleaning staff was nice, but room only got cleaned and towels refilled once. Room smelled really musty and air conditioning was not cold enough and the thermostat in the room did not really work. Room always said 73-74 degrees.

The staff was nice and helpful.

The staff was nice and helpful.

The staff was lovely, but housekeeping wasn't up to my standards. The bed was not made regularly, there were washcloths and hand towels left over from the previous occupant, and the showerhead was caked in calcium. Even though we were "upgraded to a King Suite" (the circumstances were understandable but my guest and I were forced into a smaller space) the pull-out bed was filthy and there were no extra linens or pillows. The room was next to the visitors' laundry room and the whole floor smelled damp and unpleasant. Wifi was sporatic at best, half the outlest and/or lamps didn't work, and there's no fan in the water closet. Add to this that parking is $5 a day or in a dark area outside the gate. I wouldn't recommend this location for anyone vacationing or the 2nd floor for anyone with asthma with environmental triggers, like myself and my guest.

The staff was lovely, but housekeeping wasn't up to my standards. The bed was not made regularly, there were washcloths and hand towels left over from the previous occupant, and the showerhead was caked in calcium. Even though we were "upgraded to a King Suite" (the circumstances were understandable but my guest and I were forced into a smaller space) the pull-out bed was filthy and there were no extra linens or pillows. The room was next to the visitors' laundry room and the whole floor smelled damp and unpleasant. Wifi was sporatic at best, half the outlest and/or lamps didn't work, and there's no fan in the water closet. Add to this that parking is $5 a day or in a dark area outside the gate. I wouldn't recommend this location for anyone vacationing or the 2nd floor for anyone with asthma with environmental triggers, like myself and my guest.

Why would they rent out the room if the ac is not working. The tech guy came in and could not get it going, and would let the desk know. So ee leave for the evening and return late and the front desk didn’t know about getting us another room. That is how smooth the check-in was.

Why would they rent out the room if the ac is not working. The tech guy came in and could not get it going, and would let the desk know. So ee leave for the evening and return late and the front desk didn’t know about getting us another room. That is how smooth the check-in was.

Breakfast was very limited. We went to a restaurant instead.

This is our usual hotel we stay in when in town. Other than having a toilet overflow, the room was good. I will say that the staff needs to do a better job telling customers that there is a charge to park. There are signs in the parking lot, but there needs to be a sign visible during check-in. The girl that checked us in did not mention it at all. We only found out later after checking in. And it has to be done by scanning a QR code. Not a problem for me, but for those who are not tech savvy, they might have to ask for help. And if you dont do it exactly right, you will get charged every time you come in the gate, instead of only being charged once per day. The manager, Ashley, was great in helping me out with this issue.

This is our usual hotel we stay in when in town. Other than having a toilet overflow, the room was good. I will say that the staff needs to do a better job telling customers that there is a charge to park. There are signs in the parking lot, but there needs to be a sign visible during check-in. The girl that checked us in did not mention it at all. We only found out later after checking in. And it has to be done by scanning a QR code. Not a problem for me, but for those who are not tech savvy, they might have to ask for help. And if you dont do it exactly right, you will get charged every time you come in the gate, instead of only being charged once per day. The manager, Ashley, was great in helping me out with this issue.

Room wasn’t as cold as I wanted and had to pay for parking

I didn’t like the QR code to pay for parking. Just put it on my room. That’s less hassle.

I didn’t like the QR code to pay for parking. Just put it on my room. That’s less hassle.

Very comfortable and quiet place

na

No extra lining for the sofa bed, carpet a little dirty

No extra lining for the sofa bed, carpet a little dirty

Staff was very friendly and helpful - both at the front desk and at breakfast service

Staff was very friendly and helpful - both at the front desk and at breakfast service

Nice

Nice

service and personnel great

service and personnel great

The location is very close to many restaurants. The lobby was family friendly, staff was very friendly and attentive. Room was very clean, just some outlets need fixing.

The location is very close to many restaurants. The lobby was family friendly, staff was very friendly and attentive. Room was very clean, just some outlets need fixing.

The hotel was clean, the room nice and the bed was comfortable. It was quiet at night and check out took less than 1 minute!

The hotel was clean, the room nice and the bed was comfortable. It was quiet at night and check out took less than 1 minute!

Front desk staff always awesome, as well as shuttle driver and kitchen staff Could provide more reg coffee, and creamer was gone but Julien provided me some milk for my morning coffee which was awesome

The food was not good the place was sketchy

The food was not good the place was sketchy

Front desk lady is awesome In past trips within last 2 months shuttle was late had to get Uber...front desk lady made absolutely sure he showed up...before the manager took us once had to Uber twice

The hotel was clean and the area safe.

The hotel was clean and the area safe.

Having to pay extra for parking when similar locations in the area were free.

Still have not heard from manager. Not surprising. I see legal acting in my near future.

Still have not heard from manager. Not surprising. I see legal acting in my near future.

1. need sign at front of hotel, not just front of driveway 2. consider spruce up front desk appearance to give more welcoming feel 3. towel bar is crooked (rm 404) 4. no recycling - too much disposables

I did not like Charges for parking at Hotel parking lot

I did not like Charges for parking at Hotel parking lot

Easy access and parking. Delightful staff.

Easy access and parking. Delightful staff.

The elevator wasnt working, and we were staying on the 4th floor so that made it kind of stressing, I did ask if they were getting fixed soon and they said they didnt know when, they did offer to help with the stuff we had, but we still had more stuff to bring down from what they helped with which was only a stroller I was also charged a little more than what my reservation showed and from what they told my on the front desk when i checked in

The elevator wasnt working, and we were staying on the 4th floor so that made it kind of stressing, I did ask if they were getting fixed soon and they said they didnt know when, they did offer to help with the stuff we had, but we still had more stuff to bring down from what they helped with which was only a stroller I was also charged a little more than what my reservation showed and from what they told my on the front desk when i checked in

It was close to airport

The hotel, itself, is a challeging location to get to. I lived in San Antonio for 12 years and I still was not sure if I was in the right place. I went to check in (I was early) - zero staff was there to help. I do have a service dog and they were great about him. He has paperwork but they never asked to see it. I do appreciate that but the hotel is out of date.

The hotel, itself, is a challeging location to get to. I lived in San Antonio for 12 years and I still was not sure if I was in the right place. I went to check in (I was early) - zero staff was there to help. I do have a service dog and they were great about him. He has paperwork but they never asked to see it. I do appreciate that but the hotel is out of date.

The breakfast selection was delicious! The room size is very spacious.

The breakfast selection was delicious! The room size is very spacious.

Nearby restaurant Everything we needed

Nearby restaurant Everything we needed

Very good

Good

Tile in restroom was not adhered to floor, grout was cracked and tiles would shift. AC unit was noisy. Not the best stay compared to previous stays at this location. Room 406

Tile in restroom was not adhered to floor, grout was cracked and tiles would shift. AC unit was noisy. Not the best stay compared to previous stays at this location. Room 406

location toilet didn't flush well and sink would not drain but would go down

Thus was our 3rd stay here. It was good, but there were some issues with the AC, which was worked on as we were checking out. Eveerything else was good.

Thus was our 3rd stay here. It was good, but there were some issues with the AC, which was worked on as we were checking out. Eveerything else was good.

Front Desk Associate upon arrival was excellent. Very Friendly. N/A

Clean friendly and convenient

Clean friendly and convenient

Definitely old looking. Missing grout on bathroom tile floors. Just not well kept

Good

Good

I liked the options for the amenities.

I liked the options for the amenities.

Good

Good

Cerca del Aeropuerto y Restaurantes. Un área buena. Buen servicio. El desayuno bueno.

Cerca del Aeropuerto y Restaurantes. Un área buena. Buen servicio. El desayuno bueno.

I was just close to lots of dinning and shopping and super easy to UBER around town

I was just close to lots of dinning and shopping and super easy to UBER around town

Great service, great staff!!! Room wa mice and comfortable!

Great service, great staff!!! Room wa mice and comfortable!

Breakfast was ok, typically hotel free breakfast.

Breakfast was ok, typically hotel free breakfast.

Not bad

Not bad

Almost forgot to mention the drinking and smoking a group of individuals engaged in every night at the parking lot, impacting my sense of safety and security.

Almost forgot to mention the drinking and smoking a group of individuals engaged in every night at the parking lot, impacting my sense of safety and security.

Noise level with adjacent rooms. When door closes seems as if it's your room.

Noise level with adjacent rooms. When door closes seems as if it's your room.

It’s a very nice property!

It’s a very nice property!

The breakfast is horrible and limited for a "breakfast buffet" The gravy for the biscuits just taste watery n plain. When i went to the front desk to ask for towels for the pool because they were out they told me they would bring them to me and that i could only get 3 for my family of 4 but in the end they never came. And pillows are soo uncomfortable

The breakfast is horrible and limited for a "breakfast buffet" The gravy for the biscuits just taste watery n plain. When i went to the front desk to ask for towels for the pool because they were out they told me they would bring them to me and that i could only get 3 for my family of 4 but in the end they never came. And pillows are soo uncomfortable

Nice stay. Good breakfast

Nice stay. Good breakfast

Only stayed overnight but room was great.

Only stayed overnight but room was great.

It was in a good area. Close shopping and fiid options.

It was in a good area. Close shopping and fiid options.

For the money, you're better off at Super 8. I should have stayed at the Courtyard across the parking lot.

For the money, you're better off at Super 8. I should have stayed at the Courtyard across the parking lot.

Great pool.

Great pool.

Walking to restaurants

Walking to restaurants

Room not ready at checkin time. First night was kept awake till 2am with a party next door. Tried to call front desk ( no answer). Had to go downstairs to the front desk twice before they would do anything about the noise.

Room not ready at checkin time. First night was kept awake till 2am with a party next door. Tried to call front desk ( no answer). Had to go downstairs to the front desk twice before they would do anything about the noise.

Customer service was excellent from front desk to housekeeping .

Customer service was excellent from front desk to housekeeping .

The toilet was broken and they told us aside from no other rooms available that they were not a full service hotel “we are Fairfield” whatever that meant. Very disappointed.

The toilet was broken and they told us aside from no other rooms available that they were not a full service hotel “we are Fairfield” whatever that meant. Very disappointed.

In the online check in I specified a 11AM check in we arrived at 11:30 and was told that we could not check in until 12:30 1 pm and that they would text us when a room was ready. We did not receive a text message by 2PM so we traveled back to the hotel and approached the front desk top see if they did have a room available and they did. by the time we got up to our room that is when a text message came stating there was a room available. HUMM!!. When we arrived to our room floor the smell of marijuana was over powering through out the hallway (Not good being I had my 6 year old grandson). The room had not been vacuumed because we saw food crumbs through out and my grandson found a lint roller sleeve filled with hair IN his bed under the sheets and cover (very disgusting!!

In the online check in I specified a 11AM check in we arrived at 11:30 and was told that we could not check in until 12:30 1 pm and that they would text us when a room was ready. We did not receive a text message by 2PM so we traveled back to the hotel and approached the front desk top see if they did have a room available and they did. by the time we got up to our room that is when a text message came stating there was a room available. HUMM!!. When we arrived to our room floor the smell of marijuana was over powering through out the hallway (Not good being I had my 6 year old grandson). The room had not been vacuumed because we saw food crumbs through out and my grandson found a lint roller sleeve filled with hair IN his bed under the sheets and cover (very disgusting!!

Hard to find.

Hard to find.

The apparent upgrade done to the property was not sufficient.

The apparent upgrade done to the property was not sufficient.

We usually book through Marriott Bonvoy and haven't ever had an issue at this location. Our air conditioner was noisy, the bed had a huge lump down the center and the pillows were ridiculous. Staff was ok, but usually very courteous and professional. 1st night of an anniversary trip and it wasn't great, by any means

We usually book through Marriott Bonvoy and haven't ever had an issue at this location. Our air conditioner was noisy, the bed had a huge lump down the center and the pillows were ridiculous. Staff was ok, but usually very courteous and professional. 1st night of an anniversary trip and it wasn't great, by any means

Clean and quiet

Clean and quiet

Everything went great

Everything went great

Very welcoming and polite front desk staff.

Very welcoming and polite front desk staff.

No working exhaust fan in bathroom.

No working exhaust fan in bathroom.

We were visiting the San Antonio are for the first time. Upon arriving to the hotel we waited awhile until we were able to check in because there was no staff available to do so. Once we were checked in we went up to our room. The room had a musty smell to it which was terrible but when we asked for a new room we were accommodated but it was not much better. It was not the best accommodations but we could not cancel once we booked because it would not allow us too. We will be back to visit San Antonio but will not be staying here again.

We were visiting the San Antonio are for the first time. Upon arriving to the hotel we waited awhile until we were able to check in because there was no staff available to do so. Once we were checked in we went up to our room. The room had a musty smell to it which was terrible but when we asked for a new room we were accommodated but it was not much better. It was not the best accommodations but we could not cancel once we booked because it would not allow us too. We will be back to visit San Antonio but will not be staying here again.

It was a terrible experience. Hotel entrance was so difficult to find. Front desk lady was great , she offered us water as well. Room was too small, bed sheets had hair, bathroom tub doesn't drain , paper thin walls and every time some one closes their door , I could hear a loud bang. One more thing breakfast was very bad, coffee was just hot water other than a big pile of already cooked pancakes there was nothing else.

It was a terrible experience. Hotel entrance was so difficult to find. Front desk lady was great , she offered us water as well. Room was too small, bed sheets had hair, bathroom tub doesn't drain , paper thin walls and every time some one closes their door , I could hear a loud bang. One more thing breakfast was very bad, coffee was just hot water other than a big pile of already cooked pancakes there was nothing else.

The gentleman who checked us in made us feel welcomed.

The gentleman who checked us in made us feel welcomed.

Awesome they took care of every need I had

Awesome they took care of every need I had

This hotel was very clean and nice. The staff were amazing and very friendly. Would stay here again!

This hotel was very clean and nice. The staff were amazing and very friendly. Would stay here again!

Everything was great. Parking was to pack and the breakfast was great

Everything was great. Parking was to pack and the breakfast was great

Tucked away in the back and no green spaces. Indoor pool not too welcoming. Staff was great.

Tucked away in the back and no green spaces. Indoor pool not too welcoming. Staff was great.

Excellent place!

Excellent place!

Fast checkin at midnight. Very nice front desk

Fast checkin at midnight. Very nice front desk

Clean and great staff.

Clean and great staff.

About the hotel…the location was perfect for us and what we wanted to do but the hotel is on the older side and definitely needs attention. The rooms are small and the rooms that have king size bed don’t have a sofa bed in it the only rooms with sofa bed have 1 queen bed in it. The bathroom had many loose tiles on the floor and you could see where lots of the grout was gone. Our room had no iron, ironing board or blow dryer which should be in each room. The room smelled very musky/humid that made it uncomfortably so I had to spray some air freshener to help. Unfortunately we won’t be staying at this hotel again but I do want to acknowledge the people working there for their great customer service.

About the hotel…the location was perfect for us and what we wanted to do but the hotel is on the older side and definitely needs attention. The rooms are small and the rooms that have king size bed don’t have a sofa bed in it the only rooms with sofa bed have 1 queen bed in it. The bathroom had many loose tiles on the floor and you could see where lots of the grout was gone. Our room had no iron, ironing board or blow dryer which should be in each room. The room smelled very musky/humid that made it uncomfortably so I had to spray some air freshener to help. Unfortunately we won’t be staying at this hotel again but I do want to acknowledge the people working there for their great customer service.

1. Only one elevator for five floors PLUS elevators had to be shared with hotel cleaning staff, which made for some long wait times. 2. The common areas could have been much cleaner. 3. The hotel is in desperate need of an update. Everything seemed old and worn.

1. Only one elevator for five floors PLUS elevators had to be shared with hotel cleaning staff, which made for some long wait times. 2. The common areas could have been much cleaner. 3. The hotel is in desperate need of an update. Everything seemed old and worn.

First time staying in this area and we really liked the convenient location.

First time staying in this area and we really liked the convenient location.

clean

clean

Room smell like wet toilet dirty

Room smell like wet toilet dirty

The are is very convenient, it’s close by many nice areas.

The are is very convenient, it’s close by many nice areas.

NOT acceptable.

NOT acceptable.

This location is not well kept.

Nice hotel terrible breakfast!

I was disappointed that the heater in my room did not work, I checked in late, so I was not able to call and get in another room. The room was somewhat cold and I checked out early, as the room was to cold for me. Breakfast was great, but the dining room is too small and the coffee area was not kept clean, coffee also ran out. When I check in, the person who checked me in was able to accommodate me on the top floor.

Everything was good. The only problem we had was there was no cold water running in the shower so we couldn't shower with warm water. We saw a couple of small tiny roaches in the room as well.

There was no telephone in the room

Ok

It was a very comfortable stay; rooms were very clean and the service by hotel staff was excellent

Double charged me again for Prepaid booking. Put 240 on hold when it should be 20$each for 2 rooms. TV not working. Door knob battery was malfunctioning causing to wait for technician to fix.

When I arrived to the hotel the staff was amazing and very helpful but the next morning the stay went sour. The breakfast attendant/

My only other concern was that there was no AC in the elevator, and because there was only 1 elevator, it took a while to reach us. Other than that...great stay, and will stay again next time.

Steve was great at time of check in, very nice and respectful. At checkout the lady was wonderful, also she handled herself very professional when she had to remove a gentleman from breakfast time without any alterations or getting loud. She kept her posture and spoke to him with gentle voice even though man was trying to get loud and curse. Kudos to her!

Horrible hotel, rude staff bathroom in bad shape breakfast is a joke

Nice place to stay for the weekend. Lots of restaurants and the mall are near by. My daughter and I enjoyed the pool and the free breakfast.

The room I booked had bedbugs in the pullout bed currently waiting to be reached by management there

Hotel was convenient for my needs. Front staff was very nice both at check in and check out. Room was nice. Needed a little maintenance which I told the person at the front desk at check out and she thanked me for the information and wrote things down so I hope they are taken care of

Hotel was not very clean at all. Room smelled like someone just got done smoking, tub would not work properly, Paint was chipping in room all over, in the bathroom there was rust on everything metal. While we stayed there for one night our friends truck got broke into on the property right out front under the lights. Staff was so so. The dayshift lady was not as friend as the evening/night person. Even when you click to check in early that doesn’t mean anything. We had to wait till 3:00 to actually get in. Breakfast options were very limited when we expected more.

Friendly service

I came and a young gentleman assisted me and got me the perfect room , loved that they have an Indoor pool , was very nice and breakfast buffet was ok and staff was great,

Good sleep

Great

First the tv channels sucked ac didnt work breakfast sucked wouldnt stay there again

Excellent location, clean hotel and friendly staff.

They kept charging my card daily even though I’ve already paid the full stay through Expedia

It was good. The restroom was not clean like Marriotts usually are. It was clean but had tartar buildup on the toilet and shower

The cleanliness wasn’t good..we found a small bug in our bed, the bathroom was not very clean( the toilet looked liked it hadn’t been clean in a while with black streaks inside), none of the outlets on the lamps worked and the tissue box was completely empty. We stayed busy most our trip so wasn’t in the hotel very long. Did use the pool and it looked cleaned but no towels were available. Overall very disappointing stay with y’all.