Comfort Suites Plano East - Richardson

Everything was good but

My room had a used towel, amd smelled musty. We turned the air on and the room never cooled off. However, when leaving my room my daughter noticed you could see right into the room by the door jam and door. So we looked at other doors to see if it was a one off and it turns out most doors on the floor were damaged and had a peek hole. The staff was friendly but the cleaning staff could use a bit of training.

Bad attitude from staff !

Bad

I liked nothing that's why I did not stay. From the outside the curtains were falling down from the windows. And when I got inside to see if I had prepaid. There was a person at the front desk complaining about her room condition. Gross

Clean and quiet Nothing

Again was a luvly experience worth each penny of mine.

Over all awesome stay

The facility setup. Manager “Rocky”. The Chubby Lady was in an awful bad mood & told me because I overslept by 5 mins I wasn’t welcome back??? And that she would Not Apply my rewards points. When Mr Rocky asked her & all the staff to give me a fair chance. To move over. How long had I been at Studio… 5 years! She could use better social skills and her temper isn’t, & wasn’t pleasant at all. Painting was going on as well so, she could use a good talk. Reprimanded for her yelling at guest! And Bad, attitude. She acts like she may own the place I will not be back to this place for a while . Apologies accepted. Thank you kindly, Ms Donna Mills. Painting ect…

While the room seemed clean, the trash from previous occupants was still in both trash cans. The sheets and towels were clean. The hallway smelt awful and wasn't thoroughly vaccumed. I stayed from Saturday night through Tuesday morning...Monday morning I was awaken by painters in the hallway next to my room. Things could have been worse but doubt I will stay here again.

Jacuzzi did not function and the pool and jaccuzi were very dirty. General lack of maintenance and updates needwd

Exceptional

Did not stay for breakfast.r The room smell, no coffee equipment, construction,and dirt everywhere.

Bad

The hospitality was awesome.

Exceptional

Pleasant

I travel often, and have never experienced such terrible “hospitality”. Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out. This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.

Property didn’t have any sign outside it was a rough area for one, two we get to the room and the bathroom was dirty like someone has shaved, three room window was open and wouldn’t lock. The bed had hair on it. I requested a new room, we get it walk in and it’s dirty as well. They refuse to give me my money back! ? I didn’t like anything about this property!!!

Property didn’t have any sign outside it was a rough area for one, two we get to the room and the bathroom was dirty like someone has shaved, three room window was open and wouldn’t lock. The bed had hair on it. I requested a new room, we get it walk in and it’s dirty as well. They refuse to give me my money back! I didn’t like anything about this property!!!

The room we were given had a condom under the covers like they had just made the bed. We requested our money back but couldn’t get back since we made reservations through y’all. They did give us another room but the carpet was dirty and aticky

The hotel is infested with cockroaches. The sheets were dirty with hairs, spilled food. The pull out bed had dirty sheets that had a tube of chapstick, a comb, and a wrapper inside. Owners/management seems to cater to mostly homeless people who are living in the hotel. We were kept up from midnight- 6 am from people stopping from the room above. If you are traveling, especially with children, you do not want to stay here. In 23 years of traveling, this tops on of the dirtiest, worst experiences ever. I liked nothing, awful experience

The elevator does not work properly, my husband was stuck on there for 30 min. Management was very unprofessional & did not want to accommodate us.

The staff was really nice and hospitable. The property was rundown and dated. Strong smell of marijuana. Had signs of being remodeled.

The staff was really nice and hospitable. The property was rundown and dated. Strong smell of marijuana. Had signs of being remodeled.

The location was okay. The hotel had an awful smell, and they didn't have any clean towels available when needed.

The hotel had an awful smell, and they didn't have any clean towels available when needed.

Exceptional

Exceptional

Limited breakfast

Clean and convenient

The breakfast was ok except the bagels were very hard, very dry. Coffee was not in the breakfast room. You had to walk to the area next to front desk. The sausage, eggs were bery tasty. I had one bagel but couldn’t eat it. Everything else with stay was great.

Weird smell to building but it’s ok it’s just an older building. Felt like the room was always stuffy

The hotel is infested with cockroaches. The sheets were dirty with hairs, spilled food. The pull out bed had dirty sheets that had a tube of chapstick, a comb, and a wrapper inside. Owners/management seems to cater to mostly homeless people who are living in the hotel. We were kept up from midnight- 6 am from people stopping from the room above. If you are traveling, especially with children, you do not want to stay here. In 23 years of traveling, this tops on of the dirtiest, worst experiences ever. I liked nothing, awful experience

Disappointing

Overall the property is relatively run down. A number of things are out of order

Great location. Friendly Staff. Felt Safe. Very outdated. Quite dirty. Hallways and rooms with carpet smelled terrible.

Great location. Friendly Staff. Felt Safe. Very outdated. Quite dirty. Hallways and rooms with carpet smelled terrible.

Overall the property is relatively run down. A number of things are out of order

Nice employees, very helpful. Clean, welcoming.

Grace checked me in and was able to accommodate my request for the 3rd floor. She was very professional and courteous. I would definitely recommend this property to my family and friends. Thank you! Brian Wood N/A

When i arrived on Friday 13,2026, the guy at the front desk gave me a room but the toilet didn't work. He offered me to use the plunger. Well, the toilet didn't even have water in it to use a plunger. Then, he offered me to sleep in a room with one bed. Well, there were 2 of us and we are Teachers on a business trip, not 2 women that sleeps together. He also wanted me to still stay in the room with 2 beds but walk down the hall and use the restroom. I paid for 2 beds and a room with a working restroom. I did not wanna come out me room with my pjs on using a restroom down the hall. I paid for 3 nights but only stayed 2. I ended up going to another hotel that Friday night. I wasn't accommodated or anything. On Saturday, i called the front desk for a refund and they kept telling me that the manager was out sick and wouldn't be in so i couldn't get a refund. So they called somebody out on Saturday to fix the toilet. Considering, i had already paid for this room and couldn't get a refund i went back on Saturday to finish my stay. Never got accommodated for that Friday that i didn't stay. I ended up haven't to still pay out of pocket for an extra night and still didn't get accommodated for Friday. The only thing that the lady that came in on Saturday said to me was if you're gonna give a bad review, just don't do one at all because it will reflect back on her. I just looked at her. In the meantime, i have paid for a hotel room that i couldn't even enjoy and you talking about a revi

The room is clean but no room service throughout the time we were staying. The AC in my room was broken and made the room so hot in the night that we could not sleep. At 3 AM, we asked the front desk and help solving the problem. He admitted the AC broken but refused to do anything due to the rooms were fully booked. He gave no apology, no compensate. Instead he blamed us that we should tell him earlier about it if we want to switch room and we should request room service if we wanted to have it. We had no choice but checked out the hotel at 4 AM.

Clean room and the staff was great Great beds

The Staff was horrible they called the police on me because I requested my room to be clean. The sheets where dirty the carpet needs to be shampoo room smelled horrible like smoke and dirt

Clean rooms, friendly and profecional staff

That it was convenient to where I was going. I saw a roach in my room by the microwave. Only one but it made me and daughter very very nervous we checked everything. And the carpets need to be shampooed. And the air barely worked. We had to cut it on the lowest temp.

We love the front desk ladies! We stay here every time we travel to Dallas and they are always so nice and help us with our needs. The complimentary breakfast is always great, you can tell the cooks take care of everything! The rooms are always clean and comfortable.

Rooms and breakfast weren’t really up to par but the staff was really helpful and friendly.

Room was neglected; toilet not working, big sticky residue stain in the carpet as you walk in the door and refrigerator was not working properly. Gave my room away to another person who invaded our room. Asked for another room property denied my request. Contacted Expedia they took the property side and denied me a refund due to being the same race; and committed racial discrimination against in terms of a refund due to the inconvenience.

Staff and amenities such as breakfast

Clean room & bathroom, nice sheets, courteous staff, great location.

Good service

The AC did not work in the room, and the staff was very unhelpful in that aspect. Had to pay to move to a new room, and the AC didn't work there either.

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The interior was modern and exceptionally clean. Security after dark is a little sketchy.

Clean room, friendly staff

The entire hotel smelled like marijuana and my 6 year old son had an asthma attack. We had to switch rooms and the smell was still disgusting and there were dogs barking all night. The staff is never at the desk and they all look miserable and half asleep. There is also a man living out of his truck in the hotel parking lot. It's not safe.

The room was nice, hotel was a little difficult to find due to lack of signage Talked to desk clerk about leaving car in lot for 3 days and was told there was a fee..which was fine..paid the $50 and lady was very rude and short about it..then refused to give a receipt as proof that we had paid.

The room was spotless and the breakfast was delicious.

İt was dirty rooms

All equipment in the gym was broke expect free weights and Eliptical - there was Missing smaller dumbbells

Love this place so clean and staff is so friendly

Location and amenities The Jets for the Jacuzzi did not work

Staff was so nice and the hotel was very clean,will definitely be back and I definitely recommend this hotel to anyone!

Quiet area

The cleaning sounds of a carpet cleaner for an hour but it was ok

The water was barely hot in shower

Very comfortable bed.

Spacious, clean, and fres

The room was very spacious, and clean, but breakfast was limited.

No clening

The room was clean and it was a very good stay!

Rooms were very spacious especially for an older hotel

Corridors smelling like marijuana. Dirty premises. Very old hotel. Google images are misleading

Clean room hot tub

Staff was amazing and room was great!!!

Its very nice here

Dirty room, hallway smells like marijuana

Room was dirty, sheets were stained and dirty, blood on sheets, dirty curtains and chair stains, dead bugs in the closet, furniture were chipped, staff was rude

Very comfortable!

Clean room

Somewhere to stay last minute Nothing really

Multiple Front desk Staff not the kindest. Breakfast staff and cleaning crew were very warm and welcoming.

The staff is always helpful and friendly I’m always welcomed and treated very nicely by the staff . Thank you Gopi for all your help . There is nothing that I didn’t like about the property .

Great rooms

The staff is very exceptional making my stay a pleasure.1

The manager is rude and unwilling to help, do not stay here!

Not clean, Staff unwilling to help

Bed was comfortable and tv cable had good selections. The 24 hour coffee is terrible and it’s just instant on demand. Instant coffee never replaces freshly brewed Overall, hotel is very dated and it does not look like the pictures online. I don’t recommend staying here when there are so many other choices.

The staff is extremely pleasant and helpful, especially Gopi!

Our family booked several rooms for a funeral. We spent a lot of time out at the pool/hot tub area. The room was comfortable and the breakfast was good. There was an attendent constantly refilling breakfast options and wiping things down. Very clean and friendly staff.

Could be cleaned a little deeper. Add more towels in the restroom. A little outdated.

The good thing is that toiletries were actually a real bar of soap and shampoo was an actual brand name bottle not the mystery bottles of stuff mounted to the wall in the shower. Additionally, when are hotels going to get rid of tubs and install standup showers? And no grab bars in the shower! I will not return!

Good

Great hotel! Stayed here before, staff always nice and accommodating.

Great!

Absolutely would not recommend this hotel. Never coming back. The whole place is old, run-down, and dirty, with a terrible smell. The bathroom was disgusting. I didn’t even dare to use the shower. Worst of all, someone was banging on the door at 1 a.m., which felt very unsafe. Terrible experience, strongly not recommended!

First room they gave me was dirty and they moved me to a new one which the key card didnt work so it was a whole bunch of back and forth plus the linens were still dirty on the new room and the keycard didn't work the next morning either. Staff was pretty nice though

Pésimas condiciendo, demasiado olor a humedad y marihuana, cucarachas y el baño en pésimas condiciones

Over all ok, need more lightings in the room and cleaner

Totally surprised how clean and well maintained this hotel was!! Definitely would stay again when in this area.

Great location and quiet stay.

My room had a smell of mold/mildew. I didn’t complain because I was only in the room late at night to sleep (gone during the day) so it got the job done. But on my last night I saw 2 roaches! A parent & a baby one. More than likely won’t stay here again.

Wonderful place. Clean, comfortable and affordable! Highly recommend

9

Open the door in the hallway to air out the carpet. Smell dingy

Property not maintained well.

I would stay again

Staff always remembers me, they are friendly & helpful. When I am in Plano this is the only hotel I stay at.

Very comfortable bet and superb staff.

States there is a hot tub..nope..the thing they would call a hot tub had not steps or hand railing, water was cold and slimey.. The pool was not very good either. Front desk person was hard to understand

My stay here was very pleasant. The room was very spacious & clean. The breakfast selection was great as well. Hotel staff were great also.

I didn’t like that the mini fridge did not work and the smell in the rooms were odd. but overall it was a nice place, cheap and convenient

Aersome

Good Hotel and friendly staff

Very comforting atmosphere and friendly staff. Great food choices in the area.

Excellent customer service.

It was a nice stay, quite, enjoyable.

The staff was very nice, hotel was clean, breakfast was typical. The hot tub didn’t work and they wanted a deposit that you weren’t told about until you arrived.

I think its renovate not long ago and everything looks good. The staff is very friendly, the room is clean and breakfast was included. Worth for the money

I feel that the hotel needs to upgrade. The building is very obviously and the rooms need serious upgrade. The electrical outlets were loose in the room. The furnishings are old and worn. The clost had a mirror door. The curtains in the rooms were filthy. We didnt even wanna touch them honestly. For the price its okay. But overall I wasnt comfortable there due to conditions of rhe room. They told me that the early check in fee is 15.00 when I called before we arrived. After we arrived theu changed it to 25.00. The parking lot had trash in them and alot of sketchy people hang outside at night.

I liked everything about the room but the tub needed some work, the water would pool in the middle because it was so worn down.

Everything was good, the room was clean and service was nice. Only thing is that there was no tv remote

Great place as always

AVOID! I am not usually one to write a review good or bad. Although, I do tend to rely on them and probably should make it more of a habit. However, this is the first time, I have left a hotel early. We booked for 3 nights. Arrived the first night and check in was easy. The room was old but not too bad. It was missing the shower curtain, bath towels, and TV remote at a min. I stopped at the front desk and asked about those and was switched to a second room. It still had trash on the floor from a previous occupant. The hallway had an odor similar to that of drugs and both my son and I immediately started getting a headache. We tried to go to bed around 10pm but our new room, on the second floor, looked out over the pool area. Other guests were enjoying themselves in the pool and around it at least until midnight - I finally fell asleep at that point, exhausted enough to tune out the noise. Prior to going to bed, I passed a couple of the other guests (more likely residents) and did not feel safe. We ended up blocking the door to feel safer. Breakfast did not even look edible - we ended up going somewhere else and not risking it. We checked out and asked for a refund for the remaining 2 nights. I knew it would be hit and miss for the first night but the other was still 24hrs out. They refused - the sure stay promise is a lie! I wrote all my issues down since the desk clerk had a hard time understanding. He did not seem surprised at all and offered no apology.

Awesome place, very cozy

Very sweet , attentive staff , interior on other hand didn’t meet requirements.

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Property was filthy, hairs in the sheets, stains in couch, “beat up” furnishings.

The room had no bath towels and hand towels when we checked in and they said they were running out of them when we asked for it. Also they charge you for water because you are not a best western member. the rooms the hallways the entrance everything is just smelly and dirty.

It was quiet and comfortable

Room was comfortable.

Enjoyed it

Great

I asked for a towel and they kept saying they didn’t have any.

Good hotel

This place is a scam to take your money. I booked a 3 night stay through Expedia. When I got to the hotel after driving 14 hours and pulled into the parking lot the place looked sketchy. My husband and I got out and

Good affordable price. Good staff. Rooms in good, clean, and comfortable conditions. One thing I didn't like was the smell of cigarettes in the hallway (some people don't respect the law) but you're good, once you enter your room.

Ill be seeking out this chain in my future travels. The daily rate was low for the area, the bed was extremely comfortable, excellent hot water and water pressure. I carry a travel blacklight and the room was VERY clean. Also checked out 3 hours late, and was only charged $25. Most hotels take half or full daily rate for late checkout. Very happy with my stay. Loved the lit mirror for applying makeup, towels were soft, pool and hot tub were clean with no chemical smell.

Property was clean and rooms were comfortable. Not very easy access to main highway.

I had booked two rooms to accommodate our family.This place had bugs ( roaches)crawling on walls in one room and dead bug on the sheets in another. Smelled bad and people hanging outside the hotel .

The breakfast and breakfast staff were excellent. The front desk staff were just okay and not overly friendly. Property condition was fair - diors and hallway walls had sciffs and bathtub had stain.

Great place to stay, only complaint we had was the lack of hand towels and face cloths.

This is the weirdest hotel stay I’ve ever had. This property has a german roach infestation and my room smelled like urine upon check in. I went to the desk to see about another room or cancelation and there was nobody there around 11 pm. There were hairs and stains in the sheets, handprints on the headboard, and thick white liquid dripping down the bedstands. The floors were incredibly sticky. They woke us up to change our mattress (not at my request) on my second day and took a good while before getting us sheets and pillows. There’s always noise on the first floor, even at 3-4 in the morning. The only reason we didn’t just leave was our arrival in the middle of the night and I didn’t notice the bugs in our room until the last day, but once I started looking for them they were everywhere. There was dog poop everywhere outside. I’d only stay here when desperate for a cheap room.

nice convenient place to stay. Clean and comfortable.

Pleasant experience with our stay. Met all of our expectations

We traveled to Plano for our daughter’s softball tournament and we have a one year old, 4 yr old and a 11 yr old and from the pictures online it looked like a nice place until we got there. The guy up front was very rude, when we went to go to our room the whole hallway smelt like marijuana, when we got into our room had mold at the top of the wall where the ac was, the bathtub was not clean and had mold on the faucet, the hair dryer in the room was disgusting. I asked for a different room and they moved us which the next room was cleaner but we did find a bug crawling in our bed and the hallway still smelt like marijuana. It was awful. Disgusting and will never go back

Staff was very helpful and nice. Location was good. The sofa bed was bumpy and could use an upgrade. Overall the room was nice and fit my needs.

It was ok the room had torn curtains which made it impossible to blank out the lights at night and made me stay awake a lot !

Not a good place for family. Huge cockroach size bugs in the room. Hallway smells like weed as someone is definitely smoking in the room daily.

The room was absolutely disgusting. There was blood smeared on the headboard. The pullout couch mattress was tore and fallen apart, and there were stains all over the sheets very gross.

First of we booked this place because of the gym equipment. And the free breakfast. Both were disappointing. The gym equipment was broken and rusty. It was missing handles for the cables and one side of the machine was missing the pin for the weight stack. So the gym was useless. The breakfast was nasty just looked at it. Then went to Denny's for the rest of the week. The hotel is old and outdated. The elevator is old and worn. The light fixtures in the restroom and the lamp in the room both had rust all over them. I wish I could post some photos on here. There was also a musty oder. A kind of a wet dog smell in the room. There were the kids of some of the guests running around the parking lot. Yelling and being loud playing at 10:00 pm. Nobody was telling them to shut up. People are trying to enjoy some TV and sleep. Besides that, the staff was courteous and the maids were Great. And the beds were comfortable. I will stay somewhere else next time.

The hotel was very dirty and the key did not work for the first 3 hours

First off I was basically racially profiled because I look like another black guy that they had to ban from the hotel so I had to identify myself upon reentry after just leaving out of the front door and speaking to the front desk person who did not speak back to me or acknowledge that I even was there. Room service are room cleaning housekeeping service sucked my wife waited hours for towels and toilet paper and you have to let them know that you need the room made up you have to go downstairs to the front desk to make sure they do it hotel is outdated and there's a bit of riff Raff around the property I never want to give a property or business a bad review but the racial profiling top the cake. Sure it won't be staying at the sure stay more like unsure stay. More like sure don't stay. At least they don't have roaches or bed bugs that's the best thing I can say.

Good Hotel and Friendly staff

Very nice place

Good place to stay while in Plano.

Overall, I'd give this place a 7.5/10. When I first entered the room and went to the bathroom, there was a huge cockroach laying upside down in the bathtub. I'm not a fan of bugs so I just used water to flush it down the drain. Another issue is, I wish there was more variety of breakfast to eat, such as pancakes, having nutella available, other breakfast items like that -- this would have been great. Otherwise, this was my 2nd time staying here so I had no other issues. The staff, especially the guys named Manish and Prashant, were amazing! I loved their hospitality and how they went above and beyond to help me with what I needed.

Good place to stay

People fighting in the parking lot. At 3am people in the all talking and yelling. Would never come back again.

Very nice place

So dirty! Rust in the shower, gobs of hair preventing drainage, our trash was full upon entry, the floors had not been vacuumed, found previous items of others on the floor, etc. We also asked for bedding for our hideaway bed which we never received all night.

AC DIDN'T WORK TOILET WAS STOPPED WHOLE STAY

smells so bad..not clean

When we first entered the room, the smoke detector was hanging down off the ceiling by a wire. The hotel is in need of an upgrade but it's not terrible. The thing that bothered me the most is that I asked for an extra pillow for my room and they said that they didn't have any extra pillows. The staff wasn't very friendly and didn't seem to want to help.

They overcharged my credit card and we are having trouble resolving the dispute.

A very nice stay!

Theres no words,The tub was stoped up i still felt dirty,after a shower because all the water i was standing in after taking a shower,There was no breakfast ,in the morning the next following day ,And the only time i saw the house keepers is when it was time to checking out.The eggs looked fake when i finally got a chance to eat the final day upon checking out.No house keepers to clean my room doing my whole stay.The hot tub looked nasty in the inside .O I would never go back.

I should be given a voucher or something. I paid for it and did not get it.

We had a change of plans and the Hotel Management were not willing to accomodate, causing great inconvenience to us whilst we stayed there. Plus the room was not serviced the entire time we were there and the front desk did not have towels....the coridors smelled bad....the list goes on.. it was just a terrible experince

Front desk evening Lady on check in was unprofessional, inconsiderate. Daily service has to be requested and still unavailable.

Friendly staff. Not a fan of them starting to serve alcohol... less family friendly.

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Quiet and relaxing comfortable beds

Area seems sketchy

Z

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This hotel needs new carport and bath tub was in terrible shape

The staff was courteous and available 24/7. I had a problem with a continuous blinking "message" light on the telephone and no one could explain why or turn it off. The solution offered was to cover the phone or unplug it; neither of which was suitable to me. Also, there was some type of "smart" mirror in the room above the desk that even when "off" still had control buttons that glowed all the time and there was apparently no way to turn off so impossible to sleep with the light they emitted. Again solution from front desk was to unplug the power cord. The bathroom toilet seat was loose and the room was just dated and the carpet needed a good shampooing as smells from use over time had stayed in the carpet.

The bed was comfortable. I like that they offered breakfast!

Had a good experience. The hotel was good for the money’s worth

We were happy there the first night. T he second night we got back from dinner and the room was uninhabitable. The entire room smelled like stinky skunky pot. I have a heart disability and use an oxygenator machine 24/7, so this was especially dangerous for me. We immediately packed up and went to the front desk. The attendant told us that they could give us some Lysol, which is something else I'm not supposed to be around. She agreed that it probably from someone smoking pot. We booked a room at the local Holiday Inn, through Hotels.com of course. We were refunded $88 but I think that was for the 3rd night. This incident should have been handled differently.

This hotel should be a last choice. It served its purpose for us, but never again.

Love the front desk staff and very family friendly

Everything was great except elevator and gym area were out of service all weekend.

Originally booked 5 nights on the star reputation. DO NOT PAY A DIME FOR THIS PLACE. I had a dirty room, asked and received a prompt switch to, an even filthier room, which should not have been possible. Manager was no help, unwilling to do a single thing to make either room inhab

No sirve para nada yo me fui al día siguiente y me quedé a dormir por necesidad y por la hora espero me puedan regresar mi dinero. Ya enviaron el informe al hotel

WiFi was weak.so much of disconnections. Water was dripping from my AC and made the carpet wet.

I used to always stay here when it was the Magnuson. Friendly, and accommodating staff and the facilities were well kept. However, since the Sure Stay management change the overall quality has gone downhill. Very disappointed. Will no longer stay here.

The people did their jobs to the best of their ability, not really over the top but for the price, it made since.

Very worn out. Elevator was on its last leg. My drapes were in shreds from sunlight damage.

Broken shower head clip

Dirty , unsafe place , bugs in the bed , cockroaches, managements rude and arrogant . Don’t sleep here .

The lady in the breakfast area, she was empaty, and patience and the elevador are too dirty and smell so bad, and carpet too