Super 8 by Wyndham Plano/Dallas Area

Not what i expected disappointed

The hotel itself is incredibly old and outdated, with zero maintenance. To make matters worse, breakfast was basically non-existent: just some juice, milk, and two boxes of donuts that looked like they were bought the day before because they were completely stale and shriveled up. Save your money and go somewhere else.

Very good

I believe it was the owners of the Super 8, They recommended a place for home cooked breakfast, Poor Richard's Cafe on Ave K. OMG, it was a fabulous breakfast. #1 in our book.

Clean, convenient to our destination. I believe it was the owners of the Super 8, They recommended a place for home cooked breakfast, Poor Richard's Cafe on Ave K. OMG, it was a fabulous breakfast. #1 in our book.

Exceptional

Hot water for shower The manager is rude , when i told the manager his attitude was making me uncomfortable he kicked me out of the hotel .

Hot water for shower The manager is rude , when i told the manager his attitude was making me uncomfortable he kicked me out of the hotel .

The guy working the counter was so unwelcoming and very rude. I wasn’t even in my room 20 minutes and i decided to leave. And didnt get a refund. I paid for a room i didnt even stay in because i felt so un welcomed.

Clean and orderly and efficient.

Clean and orderly and efficient.

The room had a mildew/moldy smell that someone tried to cover with incense. The “free breakfast” didn’t exist and the place as a whole smelled of weed, incense, and mold. Do not waste your money here truly it is disappointment after disappointment.

Staff is amazing and helpful Nothing

Nothing

Bad

Very good

Very good

DIRTY BATHROOM!!

Super friendly staff, clean room, easy access to local restaurants, plenty of well lit parking Not the most modern hotel but overall, a good place to stay, internet was a little slow but not problematic

Not the most modern hotel but overall, a good place to stay, internet was a little slow but not problematic

The staff is awesome

DIRTY BATHROOM!!

Staff was very helpful and friendly.

Very good

Nothing I didn’t even stay 20 minutes. I left because the customer service made me feel so unwelcome. I didn’t even want to stay there after the way I was treated. I slept in my car that night. The guy working the counter was so unwelcoming and very rude. I wasn’t even in my room 20 minutes and i decided to leave. And didnt get a refund. I paid for a room i didnt even stay in because i felt so un welcomed.

Good

Good for one night

I told them I want a refund and was refused! Terrible customer service. Rude, arrogant, condescending, and disrespectful! They refused to give a refund, and told us to choose from those 2 crappy rooms. Then, Expedia also refused a refund!

The rooms are beautiful and clean.

Was okay.

Charged extra money

Stay was pleasant

Was good enough for me personally! Slept like a baby!

It’s a great quiet environment

The rooms were very clean, employees were very courteous and they went the extra mile to assist me with Uber. Great selection of ontray breakfast and not far from the shopping area. Five minutes ride. Cant beat that Deal.

Staff

An individual identifying themselves as the manager asked me to pay an extra amount per day when I went to check in. Based on his wording, it was a suggested charge. When I inquired further about it, I was offered a 30-minute early check in in exchange for the fee. He explained that the fee was to offset fees and rates incurred from my booking through a third party. I refused to pay this fee but it made me wary my entire trip and had that damper hang over my stay.

Terrible. Extra service charge if you use Expedia, extra charge per person, coffee maker was broken so no coffee in the morning, alarm clock randomly making noises in the middle of the night. Save your money.

Charged extra $20 since i booked from hotels.com. Roaches on the bed.

Staff was friendly, I had to fix a clogged toilet, sink drained slow, light switch didn't work, come back from work and my door was open, didn't find anything missing. Hope next weekend is better

It was ok for a cheap hotel

It was hot in the room at first. There was trash under the beds. The shower head was unclean. The customer service rep charged me a $12 service fee because I used a 3rd party booking site. So I basically paid full price for the room. They also wouldn't give us enough towels for thw amount of people in the room. There was 3 people and we would've had to use the towels then go down stairs and switch them out

Blankets was dirty/Marks on blanket. Oven was not working. TV was not working. Breakfast. I saw clearance tags on the donuts boxes. After all the above things. They Charged extra $30 per night in the name of service charges.

Unfortunately, the problems didn't end there. The room itself was subpar. The AC was so loud it was impossible to sleep, and the bathroom door didn’t even lock. On top of that, the room had a terrible smell, making it even harder to get any rest. I honestly couldn't sleep the entire night. To make matters worse, there was another couple at the reception counter going through the exact same issue—they were also asked to pay extra because they booked through a third-party site. This seems like a shady practice to me, and it feels like they’re trying to take advantage of people. I wouldn't recommend this hotel to anyone. The hidden charges, poor customer service, and substandard

I didn't like it room and also they have door to bathroom and every poor service worst I didn't see like this bad motel in my life

When I arrived in my room there was dog crap on the ground by the door and the bed wasn't made. The TV didn't work until the next day.

rotten food on the fridge

The lady at the front desk was really nice. Other than that. No comments.

Loved it

Elevator did not work. Staff not responding. We left early even though we had prepaid.

Not a good customer service at all , don’t go to this place please

Great customer service, keep the good job.

Good

Asked me if I will be willing to pay $10 more for an upgrade to 2 queen beds room even though I placed the order for a 2 queen beds room. When I refused to pay extra they then said that I have to pay $50 for deposit which is unfriendly to me. It took six days for the credit to show up in my credit card.

I book for me and a guest i get there they say only one person can stay in a room. When i registered for two. No pool as i. Pic

The check out service was unprofessional very unprofessional

Staff at the counter was really nice.

Stay away! Homeless camps everywhere. People hollering at nothing or at you or at cars. Straight up didn’t wanna leave my car in the parking lot.

Manager wanted to charge extra 25 after booking and pay stays. It was late and we had to pay him directly after he make call hotels.com to cancel. Bad, really bad breakfast

The hotel was better then I was expecting. The room and bed sheets felt clean and over all was good, I was not disappointed with how hotel felt. Although for a smoke free building it certainly smelt like previous people had smoked in it. The real issue I had was the surprise $20 fee I was charged for booking through hotels.com instead of directly through them. I am not sure if I missed that detail when I was booking it, but was still an unexpected addition to what would have been a pretty cheap hotel stay.

I am not a fan of big cities, not a mark against this hotel specifically

Staff was great

They charge extra at the counter if you book through a 3rd party service. The free "breakfast" was just old donuts that were rock hard as well as hot milk and stale cereal. There was no toaster, no cooler to keep anything cold. Almost forgot... There was one rotten banana if you were feeling adventurous. Don't stay here. Even if there are no other vacancies. Horrible experience.

N/a

Just very expensive for regular things. Snacks overpriced. Air conditioner needs updating. Not enough plug outlets

No hot water, bath sink clogging and breakfast only cereal and toast and charge me $20 for staying

The hotel management was very good. They were extremely competent, thoughtful, and helpful.

Beware/Be careful. This hotel will charge you 15.99 a night in extra charges because you booked with a 3rd party. When Expedia calls them to ask about it they will tell Expedia that it’s “service fees/room upgrade.”

The property manager asked me to pay $16 (other than $50 for the deposit) and he said it is because I booked through Expedia rather than Wyndham!!! Later when the Expedia agent contacted him, he told him that the fee was for late check-in. He literally lied either to me or to the agent!

I found it very strange. I didn’t have a telephone in my room.

Inexpensive and easy check in / out. Would go again!

We had a pleasant stay and the beds are comfortable beauty rest plush 😴

Thank you

Sonny and Mark were very welcoming and accommodating. There's also a continental breakfast. The pillows were amazing!

Its manageably ok and worth the price.

Hate surprise fees

I would stay here again without Question!

The employee at the desk refuse me to check in because it was late, I had a prepaid reservation and had car problems on the road as I was coming into town. Was very rude when I called to inform hotel that I would still be arriving to check in. Was told I would be charged extra fees and that it was too late to check into my reservation . I am requesting a full refund to my account . Thank you

They charge extra money

They charge me extra $18 that’s not fair it’s not even worth it

Charged extra on top of online payment as booking fee which was never mentioned anywhere during booking.

The room stink an was not clean I will not be goin back

Other than $50 refundable deposits, if you booked the hotel on other platform they will charge you $15 service fee. Under training, unprofessional..

I didn’t appreciate having to pay another $15 fee cause I booked through a 3rd party. I didnt mind paying the $50 deposit but since I paid with a credit card I have to wait a few days to get it back? Sure was quick to pull it out of my account. Toilet seat doesn’t stay up. Tv was messed up. Would not recommend this place at all

The breakfast was minimal and was not fresh and I initially received a room that was smelling bad and then they accommodated me into a better room after checking.

Upset because I did not know there was a booking fee. Will not use you again.

owner and employees are thieves. they want you to book through them so they charge you $13 extra each day you stay just because you use 3 rd party.also its no refund so if you have ANY issues he will accuse you of causing the issue and then kick you out.

I had the worst experience of my life staying here for 4 nights to attend my graduation. I booked paid on expedia to stay here from thursday to Monday. I arrived Friday early morning to checkin. They asked for security deposit which i gave cash. Then they said they'd charge extra 15usd per night because i booked on expedia. I have never heard of such. This information was not written anywhere on their listing on expedia or even on their website. I reached out to expedia who called them, then they agreed to waive it. Unknown to me, they already decide to not return my 50usd deposit. Couple with the fact that i had a terrible experience with the management, one of which is named "Sonny", the property smells like smoke and the rugs smells like its never been washed. Early morning on Monday, i was ready to checkout. Met Sonny at the lobby, i handed him the room key. He refused to return my deposit on the excuse that a used face towel was dirty. He called the police to threaten me and i had to leave becaise i had a flight to catch that morning. I have informed the expedia to retrieve my deposit from them and i hope they will do the needful. This is my personal experience and i can only warn you not to go warn this property. They trick people into booking online only to request for more money on your arrival. Be safe y'all.

Staff tried to charge for unexplained thing, for example I paid for my room through Expedia, but they charged me for surcharge, which I didn't expect, and they charge for early checking, late checking out,this room cost me like I stayed at 5 star hotel

Wasnt allowed to check in. Hotel listed as pet friendly but they do not allow pets

Great service. Staff was very friendly. I felt very safe will return

Front desk are horrible

Sneaky conniving manager! Will charge u extra

I had tonpay a deposit. And a check in fee after i paid expedia

Need updated old worn appearance. Room was dirty and bugs were seen. Breakfast items could have been fresher.

Manager was rude and insisted that I pay for another day before I leave to go to the hospital to see my daughter. I checked in after midnight and had to go to the hospital about 8 am and he asked me what time would I return? I stated, I was unsure 🤔. But I Did have a cash deposit put up and my husband was still in the room. I also let him know that I would take care of it when I return. But he insisted that I had to pay before I left!!! I feel like that was totally out of line... I felt that he also done that because we're from out of state... He made us feel uncomfortable 😣, needless to say after paying for the second night we Did Not Stay!!! And We were refused are money back...

Overall, the price is reasonable, but there is a downside: they want to charge extra because the application was used instead of their direct website. I informed them that I have no issues with this but will be reporting it to Expedia, as these are not the conditions under which a reservation should be made.s under which one reserve.

When i get at the hotel i was charged extra fee and the booking was non-refundable so i was forced to pay the extra fee. The front desk was rude to me.

Was not aware of a deposit after paying for the room online.

La alarma de humo de nuestra habitación empezó a sonar a las 5:30 am y salimos asustados con nuestras cosas al lobby y le dije al recepcionista y dijo que no podía hacer nada hasta que el de mantenimiento llegara a las 7:30 de la mañana. Entonces me hizo el check out a las 5:45 de la mañana en día domingo.

Be aware! I was told that since I booked through a third party, I was being charged $20 extra, and was told to book with them directly.

Property was fine for 1 night

Didn't like anything about the property

They charge you a $50 deposit at the time of check in, which is not disclosed when booking. They then check the room in the morning prior to check out and return of deposit. They also charge you an extra $15 (nonrefundable) at the time of check in when using a 3rd party app like Expedia. They do allow early check ins, however, they charge an extra $10 per hour. They have no plugs to connect cell phones. The manager advised me to look for a "spare" outlet or "just inplug something". No visible outlets so I would have had to look behind something. Overall I would not rebook again.

I have never stayed in a Wyndham hotel that required this before. I will be contacting corporate concerning this.

The staff refused to give me back my “deposit” because I was checking out at 5 in the morning.

I have nothing to say at this time.

I made a reservation for one night and he charge me 10 dollars extra for use Expidia, the place is unsafe.

If you book with an outside website besides super 8 the manger sunny with charge a extra fee

I used a Towel to wipe my face and it had make-up on the towel and they told me they were keeping part of my deposit, also they charged me a $10 surcharge because I booked with HOTELS.com - I had MOLD in my microwave which was replaced but the Bald Guy was rude and didn't want to give my Deposit back. I offered to go and Buy a Small White Towel - This is the worst HOTEL will never ever stay here again

Nice, overlooking 75 in plano

Dated facility. Lavatory faucet handle worn out. PTAC a/c unit lacks contineous fan option to off and on all night made for disruptive sleep. Walking around in room above quite audible. Place is okay. Not dirty but charged a $50 deposit to room on card instead of just keeping card on file in case of incidentals.

The fact that they are charging a surcharge when making a reservation with a 3rd party vender is wrong they sing up with company like your self to help them book their rooms when they are not selling they agreed to the terms and the prices that they said it but yet when we get there they just don't charge a deposit they also charge a surcharge for using a third party vendor and tell us that it's because y'all take money away from them and I'll tell them that's between you and then not me you agreed to those terms we should not be charged

I went to go check on to my room and the guy at the desk was completely rude. He wanted to charge me an extra $20 per person after I prepaid online. I ended up up not staying there. The hotel stunk and felt like I was walking into a horror movie.

Very quiet and safe.

How I can get return this deposit?? Expedia, please help me to get back my deposit!!

It was a decent stay

Comfy and what I needed

Worst experience ever!

Deposit takes to long to get back.

The staff was very accommodating and friendly!

Great rate

Surprised with a $50 fee for my service dog and a $50 non-refund PET fee for my service dog. I forgot his service card at home so my bad. However, had I known there was an additional $100 charge, I would have booked a MUCH nicer hotel. This hotel is straight out of the 1970s

Nice for the price. Overall clean, it’s tucked away off the highway so eliminates a lot of the traffic noise. Great staff! Very polite and professional.

It was a decent stay

This hotel was the perfect spot for power. We lost power due to the storm and was able to book quickly and efficiently. Room was cool and spacious

Strange charges on my account I didn’t go

They staff was rude called me yelling that I need to check out because I didn’t rebook yet but it was 10 and check out not until 11 I was sleeping had to get up and pack when I only got back to the room about 6 am. And the whole thing was the price is good so I was about to rebook because of the price alone until the inconvenience of them waking me up and yelling at me

There were some noises at night from the neighbouring room. It needs to be fixed.

The rooms have bed bugs mold on carpet n ceilings roaches got moved to 6 different rooms n all were the same do not book a room there it’s filthy

I should have read the reviews before booking this motel. Because it was a Wyndham property I thought it would be passable for a couple of days. First, they would not honor the pre-paid rate I booked on Expedia. To say some of the staff is rude is an understatement. They advertise that breakfast is included but I don’t consider a stale donut breakfast. The motel is in need of repair. The furniture is old and outdated. The room had a mildew smell. And the toilet backed up. I actually received a call from the front desk telling us not to use too much toilet paper. There was not enough hot water for a quick shower. But this is the kicker-one morning I received a hysterical phone call from the front desk-I think the employee was Sonny-saying he had gone into our room while we were out and the room reeked of urine and we would have to move out immediately and pay a cleaning fee. He also asserted that my husband smelled of urine. I can assure you that my husband is toilet trained and does not smell of urine. No, do not stay here.

They were out of the type of room I reserved and made me pay to upgrade.

Not the cleaiest hotel to stay in. Very old building and uncomfortable beds. The breakfast was a joke and horrible.

It was dirty, refrigerator wasnt working and stunk when opened. Comforter was dirty woth multiple stains and cigarette burns on it. Room smelt like cigarettes and was supposed to be a nonsmoking room. I was supposed to be there 3 days. I cancelled 2 days and Orly stayed the first night because it was late and i did not want to try to find another room.

It's a terrible hotel the beds are old the bathroom terrible

Property feels old. Feels dirty. Price was too high for the facilities. I'm guessing just because availability in the area. Workers were friendly and professional. Breakfast left a lot to be desired again for the price.

I totally don't like this hotel. In the moring the front guy called me to remind me check out at 11 am but called again at 10:30 am, I was upset on these reminders to push me. The smell in the room was weired, won't come back again.

It overwhelmingly smelled of cleaning chemicals and they had a ton of fans blowing like they were trying to cover up some smell, but the cleaning products were so overwhelming I got sick and had to leave

Nice stay for the $$ rate. Enjoyed our stay and staff was friendly. Towels and TP as needed. 21 day stay. Coffee and vending machines only.

The hotel reeked of cigarette smoke. The bedding stunk of cigarettes. This was a non smoking room. The lobby was in a mess.

They made me new for the room twice

During check in, the guy at the front desk asked me to pay an additional $5 because I was having company over 12oclock. Which I didn’t understand. Then, fast forward to going to my room let’s just say there is no air in the highways nor in the elevator they have fans all through the place. Going into my room, they had the air conditioner off so it was mighty hot in there , with a little of a smell. Cool I brushed that off by turning on the A/C and leaving for bout 15 mins to let it cool down. While I was laying down sleep I felt something crawling on me and let’s just say it was a COCKROACH, yes I said it COCKROACH. i instantly got up to make sure I wasn’t going crazy or anything and I wasn’t the big was crawling up the way. Going to let the front desk person know and he tells me that it’s nothing he can do. I showed him a video of the bug crawling up the way and he goes to say what would you like for me to do. So I asked him for a refund and he told me to call Hotel.com to get my refund I did that just for this guy to tell the agent at hotels.com that I lied about a COCKROACH being in my room when he seen the video. Then goes to say I never showed him the video. YALL PLEASE STAY AWAY FROM THIS PLACE. EVEN A LADY THAT IS STAYING THERE TOLD ME THAT I WASNT LYING ABOUT THE FACT THAT THEY HAVE COCKROACHES PROBLEMS RIGHT ALONE WITH BED BUGS.

Staff at front desk was rude & abrupt. Dubious people in lobby. Very personal items on display behind counter giving it an air of “No tell Hotel”. Had booked late for 2 nights in desperation but decided not to stay the second night. Was refused a refund for the 2nd night although I gave notice at 9am the next morning. Left anyway without my refund.

Grate hotel evrting was good