Tru By Hilton Norfolk Airport

Pleasant Nothing

It was a nice stay. A simple room with no frills. the beds are full size, not queen.

Exceptional

Location is walking distance to the outlets and there is even a trail you can walk to get you there. The down side to this hotel was they do not have rooms that have not had animals in them. I know it a pet friendly hotel but most hotels still have rooms that have not had animals. I have allergies and I had some difficulty with my allergies in the room.

This was my first time staying at a Tru hotel and I must say it won’t be my last. Everything was outstanding!

Great

Exceptional

Location, quite, shower had great water pressure Floor in the room ,

Floor in the room ,

Exceptional

Very good

Also, my mother stayed in an ADA Accessible room. The shade over the window (to be operated by a chain) was broken so she had to have staff come in to roll it down. This was a burden since she did not want to have to call staff every morning to open or every night to close. On our last morning there we needed to catch the first flight so were up at 4am. There were no coffee cups stocked in the lobby where the "24 hour coffee service" was located. When we asked the staff they said they were the night crew and did not stock items! We will never stay at another TRU Hotel by Hilton again. The one and only good thing about the hotel was the pool table in the lobby.

Staff friendly. Breakfast basic. Air conditioner noisy.

Superb