P.C. BOUTIQUE MEDINA H. CENTRO by ClaPa Group Dislocated Hospitality

This is a boutique hotel with an excellent location and attentive service. Situated in the heart of Naples, it’s within walking distance to many attractions and transport hubs. The rooms are modern, clean, and well-equipped, offering a very comfortable stay. The staff are friendly and professional, providing multilingual support—ideal for international travelers.

DO NOT STAY HERE! Unacceptable customer service. Locked out of the room that was already paid for because the arrival of the airplane was delayed. Although they were informed about the delay in advance of the reception closure, they still didn’t accommodate and left us stranded in Napoli in the middle of the night and kept harassing us with messages saying they didnt care about us being left without a room and they would definitely not refund us. DO NOT STAY HERE! Worst customer service we have ever experienced.

Exceptional

Good

A nice location, the light room. An interior is fresh and interesting. The reception is working well, and the administrator is friendly The room is not clean, I mean, there was a lot of hair and dust all over the room. There is no sound insulation at all. When the cleaning lady came, she just added some toiletries and made the bed, no brooming or cleaning. In addition, we booked a deluxe room, which was supposed to have 1 queen bed. However, we had two single beds that just stood next to each other and moved away during sleep

They ask deposit money. But returned not 14 days as its wrote. Still wait my eur. Already 4 month at least.

It was clean and new. The cleaners were very pleasant. The office staff were very rude and sloppy. They tried to charge us €300 extra by mistake. They didn’t provide the flat number initially. We paid for 3 beds and there were only two in a very small room. We had to complain in order to get a camp bed set up in a new room. The mattress was divided in two so was uncomfortable. The room was very small, but modern and clean. After a month and a half, I am still waiting for the other half of my deposit to be returned. I have messaged them countless times and have complained to Booking.com. Now they claim that I smoked in the room and left cigarette butts there, but have provided no evidence of that. My family are extremely anti-smoking and do not smoke. We were travelling with my 9 year old niece! Be careful. This hotel is not to be trusted!!!

It was cheap We needed somewhere to stay for one night and this was the cheapest option. Boy do you get what you pay for. The air conditioning didn't work, and it was incredibly noisy - you could hear every single thing that happened in the hallway. Additionally, they took at 200 euro deposit and to date have not refunded it and they will not reply to inquiries about returning it (even though they were previously responding). Save your money and go elsewhere, it's not worth it.

Bad

Close-ish to the ferry going to Positano. Complicated check in and complicated location to find. Two different areas to go: One to check in and one where you stay - And the two locations are not very close to each other (especially lugging bags around). No soap in the bathroom to wash your hands. Wifi worked for one guest but not the other (can you only link one?). All of the plugs in the room were closed so we couldn't charge our phones. Luckily we removed the bathroom hairdryer and used that plug... To top it off, the listing was not accurate. Don't book a late ferry or train, otherwise they will charge you almost double the cost of your room for a "late arrival." I wouldn't stay here again.

There is no reception area to ask for help. The reception is in another building far away and they didn't understand English when I phoned. I wanted to stay another night but it was easier to move. And try finding what hotel it is when you're a foreigner...extremely hard. The furniture in the room was made of pallets and there was a terrible painting on the wall. People pay good money and you give them cheap ugly decor

Impolite reception, the check in is not clear, hard to find the actual place because it is an other adress. Would not recommend

It had a beautiful sight to the of Naples. The cleannes of the apartment overall. The aurconditioning worked perfectly just as the water temperature. They should provide the least ammount of cleaning supplies.

Balcony and air conditioning Reception was hard to find, checking in was difficult online, staff were unhelpful, was promised a mini fridge which was not there and there was no cups in the room.

Pleasant

Exceptional

The location, price and room were fantastic ☺️ The deposit idea with the non refundable base is a pity. I was forced to contact daily to get my deposit back. However, apart this minus everything was great.

The owner expects a high deposit and then does not return it, despite repeated contact with the owner, which on the other hand is very difficult

in order to enter the room, i had to make a deposit of 200 EUR. As it was too late to find a new room, we made the payment, as we assumed the funds would be refunded as promised. Now, more than 2 months later, the funds have still not been paid back. I would advise everybody to not book this hotel , as you end up paying much much more!

The location was the best part. It was close to everything we wanted to reach and see during our vacation. The view was a very Italian view that made our stay even better. It made us feel like we blended in. At some point we had some noisy neighbours. And the entrance door has a very disturbing sound that woke us up during the night. But other than that everything was perfect.