TownePlace Suites by Marriott Ft Lauderdale West (Newly Renovated)

It was quiet. It was cool. The systems allegedly weren’t working and they wanted me to pay additional fees for something I’ve paid beforehand. The staff was not professional

I needed assistance with a billing error. The operations manager, Jorge Soza was very rude and unaccommodating. Thankfully, another manager assisted him to correct the billing issue. I am not if he behaved that way because he did know how to perform the task but his behavior was unwarranted. The incident largely impacted my hotel experience. I am not happy.

I booked a room (to pay at property) for 14 days for this month since December 8th, 2025. I called the day before checking in to confirm availability and to let them know that my family and I will be arriving between 1 and 1:30am because we are coming from South Korea (which is where the person I spoke to on the phone is from). He said it was okay and that he put in the notes that we will arrive for late check in. When I arrived 2 weeks ago at 1:15am, I was told by a staff that the manager cancelled my booking earlier in the day (when I was midflight). The reason behind the canceled booking is because they supposedly had an issue with ONE room and they were overbooked so they prioritized prepaid rooms (I am still baffled about this explanation). I asked the staff member what my alternative option is and asked how they can just decide on who gets a room and who doesn't. I was told that Expedia should have rebooked me with another hotel (that is not how it works). He reiterated that unfortunately, they are overbooked and I need to find an alternative option in the middle of the night with a screaming infant after spending over 13 hours in an airplane. The manager was supposed to reach out to discuss this matter and never did. I did not get any alternative options or accommodations for this inconvenience. I will never book with this location, and I highly do not recommend especially if traveling overseas.

This hotel was good as it was well located to family members we were visiting and there was plenty parking available. Breakfast was standard and provided a variety. Cleaners came as frequent as requested and the pool was clean so family made use of it during our stay

I did not stay and staff was not friendly

This hotel is very clean and the staff is super friendly!!! Only real complaint is that the shower had no hot water. Water is maybe a few degrees warmer than body temp, but I actually got cold in the shower. The maintenance person, Janes tried his best tobfix it, but thecproblem is in the walls of tgecdhower where the stop was placed atvtoo low a temperature to be comfortable. James stated that he was not able to get the plate off of tge shower tap without possibly breaking it...so we just lived with lukewarm water for 2 1/2 weeks. Also the bed was practically on the floor. You have no trouble getting into the bed, but getting out is another story. I dont know if this was on purpose because of the handicapped room or not,. That is honestly the only complaints that we had. Everything else was great!!!! Will definitely stay here again, but maybe another room!!!@

It’s a really nice hotel.

Clean Nothing

El hotel es excelente. Buen desayuno incluido, la habitación cómoda y con todas las amenidades disponibles. Estacionamiento incluido y buena seguridad. Tiene café y té todo el día y el servicio de limpieza a la habitación: Fue cómodo, accesible y muy acogedor. Cuenta con estufa, nevera, horno microondas y utensilios de cocina. La habitación es amplia y tiene de todo. El hotel es tranquilo. La experiencia fue excelente.

Kitchenette was very nice to have access to!

The hotel cancelled our room the day we were to check in. Said they had overbooked. No help in finding another hotel. Would not trust them. Had our reservation for over 3 months

Excellent we were very happy with our stay overall

Clean room staff very helpful

The hotel staff was helpful and pleasant. Rooms were nice and clean. Good breakfast options and the area was well attended to. Enjoyed my stay.