Courtyard by Marriott Fort Lauderdale North/Cypress Creek

OK property

Breakfast was not at all what expected.

Exceptional

Exceptional service

Everything No problem

The room did not have a bathtub although the photo of the room online indicated there was one. It was a handicapped room (which I did not want) and yet the outer door was extremely difficult to open so I cannot imagine how someone in a wheelchair would be able to navigate it.. On the plus side, the greeting was warm and friendly, there were plenty of free muffins and they gave 2 free bottles of water when you arrived. Overall it was a good experience with those few exceptions.

The mattresses were awfully stained.The toilet seat had rusty hinges that oozed on the toilet.The night staff at the coffee shop on 5/29/26 was very rude to my granddaughter.

Bar exceptional

The staff were very nice and helpful.

Everything!! Nothing

Safe, quiet, comfortable May be location but it was still accessible

Very good

Everything

Exceptional

The staff were nice and friendly Can change towels everyday

Can change towels everyday

Front desk staff was not very friendly.

Front desk staff was not very friendly.

Very nice stay! Clean on the inside, has a restaurant! I’d def visit again.

clean

Friendly, helpful staff.

Beautiful & clean property. The cleanliness of it .

Beautiful & clean property. The cleanliness of it .

All the staff was very rude

Got a king room with a love seat and love seat and ottoman were stain3d all over, had an expose socket on the floor under rhe a/c unit and doors WERE SO HARD TO OPEN AND CLOSE. You had to jerk down with both hands and asked front desk person about it and she said that's how all the doors are. Overall experience was a 3 out of 10.

Great location, Great Staff..

Lackaya who works at the front desk was so sweet and kind to me. She didn’t hesitate to assist me and it was all done with kindness. A BIG THANKS TO HER!!

All the staff was very rude

Lackaya who works at the front desk was so sweet and kind to me. She didn’t hesitate to assist me and it was all done with kindness. A BIG THANKS TO HER!!

Clean room and a friendly staff

Very good

Small but clean pool. Breakfast lady was friendly!

The room was dated and lacked cleanliness. The staff was great. Lackiya at the front desk was awesome.

Nice and clean staff is kind Paying $15 per night to park !

Nice and clean staff is kind Paying $15 per night to park !

N/A

Staff and cleanliness N/A

Very good

Exceptional

Not good Nothing

Not good Nothing

N/A

N/A

.

All staff especially front end staff room and pool Some things where out for food and drinks

All staff especially front end staff room and pool Some things where out for food and drinks

Very good

Exceptional

Lost Marriott award points since booked through Booking.com. Also did not qualify for breakfast free.

Everything was clean, orderly, and well-managed. The staff was friendly and helpful. I enjoyed using the business center to print a few documents I needed. I can't think of anything.

Everything was clean, orderly, and well-managed. The staff was friendly and helpful. I enjoyed using the business center to print a few documents I needed. I can't think of anything.

Lost Marriott award points since booked through Booking.com. Also did not qualify for breakfast free.

The “balcony” isn’t even big enough to step out on. The toilet wouldn’t flush without holding down the tank lever. Everything else was in decent condition.

Nice and clean atmosphere rooms were clean and stocked with essentials they offered water and chips upon booking ! Only stayed one night parking is tough

Nice and clean atmosphere rooms were clean and stocked with essentials they offered water and chips upon booking ! Only stayed one night parking is tough

Qiet, clean, and staffa

We did not use the pool Food in the bistro is very good

Exceptional

the lady at the food place/Starbucks/ bar was amazing she needs a raise..

Exceptional

Exceptional

The people where nice Too much to list. Runs down, old, uncomfortable, water in the bath was yellow, restaurant was out of manydishes.

The staff were unprofessional. Lacked knowledge. I was inconvenienced. Took hours to find my reservations and was told that no rooms were available.

Very nice hotel, clean, nice staff. Great breakfast

My only complaint was that the hotel did not have rooms available other than on the first floor while my stay.

The staff & garden center was nice Our “balcony” room over looked the nasty roof. NO WAY would I have paid for that as an upgrade. The bathroom light/exhaust was SO loud & the vanity lighting was awful.

Clean room breakfast and as good. Air conditioner worked good and the bed was comfortable.

I had a great stay and the staff was good.

Only question: why did not I get my Marriott Points?

Too far from airport

We checked in after a long hard day of travel and went to our room. I took my shoes off and immediately realized my socks were soaking wet because perhaps a third of the floor was! Even the bottom of the curtains were soaked. We were so tired that we just went to bed but it made getting ready the next morning hard too!

Front Desk staff was amazing!!

The lobby area is fine. Check-in went smoothly. The rooms are shabby, with headboard bolster covers that don’t even cover the foam inserts, worn furniture and tacky wall murals. When we called down to get extra pillows because the ones they gave us were so small, they did not answer, even though we called repeatedly. When we went down to get extra pillows from the front desk, they told us they only had one and gave it to us. We paid around $250 per night for these accommodations, so we do not think we got good value for our money.

Surprised to see such a nice place with the rate we got. The hotel was modern, clean, staff was friendly, Wi-Fi was strong, bed was comfortable, and A/C was cold. Good location as well, Will definitely stay here again. Oh yeah they charge $15.00 a day to park! Only downside to staying here.

Dinner staff were amazing, when I was checking in one of the front desks (the man) was swearing loudly to be heard through the lobby. The lady was kind. Room was kinda oddly smelling, didn’t realize until we got there there was parking fee.

Extremely friendly staff that are always smiling. Very helpful.

Our room toilet made a loud noise when flushing. Not sure if they fully cleaned room light was on when we arrived, lotion was half used and hair was in bathroom. The water in toilet appeared yellow every time we flushed

Yes

Food area very nice rooms just need a little updating but overall not bad for the price

Yes

Super

Attentive and helpful staff.

Clean

Staff were friendly and accommodating. Room was clean but a little dated. It was perfect for our few nights stay.

Breakfast was served on paper plates swimming pool was not heated

Breakfast preparation was very good. Location was great.

Staff is a bit rude. The amneties are basics and hotel charged me deposit and didn’t refound.

Needs a brand need quality assurance inspection. Not up to par.

Towels were very old not fluffy at all. The hot waterbeds not hot and… the shower plate was on backwards states cold where it’s hot which is really a danger I’m surprise about what I had since I never had this at a Marriott

The property was welcoming of pets.

The only thing I liked was the comfort of the bed. I did not appreciate paying for parking, unfriendliness of staff, or the uncleanliness.

Property is OK

No hot water to shower in one of the rooms

clean room , clean elevators , no smoking, bathrooms, the toilet doesn’t flashing good sorry but that was my experience

Room was large I was told we were going to have a free shuttle from the airport and to the port which was listed on Booking’s website and we got there and it wasn’t available. They said they canceled shuttle six years ago. We also included breakfast and when we got down to the front desk, it was closed. We had to eat a parfait and a iced tea out of the. They overcharged us on our bill and I had to pull up my booking reservation to get a credit.

Hotel was clean but very noisy next to airport and highway. Lobby and outside space nice but rooms are in serious need of upgrades. Rooms shabby and noisy

Great place!

N/a I actually experienced an issue in my room cold water and a/c issues. also some type of brownish reddish residue on sheets.I tried to look for you but I guess your shift ended already.my stay was from 2/28-3/1/26.

The pool and garden were lovely. Very relaxing after a day's work. Conveniently located with good parking. Staff were great!

Food was very good and staff is so friendly. Florida was in a cold snap and we didn’t realize that the hotel is not heated. When I called down, they offered a heater, a little heater. But it knocked the cold off the room.

Room is okay .the website said you can get a free crib.they put a dirty plastic thing in my room as a crib i would never put my kid in that thing.

Room is okay .the website said you can get a free crib.they put a dirty plastic thing in my room as a crib i would never put my kid in that thing.

Yes had no complaints about it at all

Yes had no complaints about it at all

Our reservation was for 5- 2 adults, 3 children. When we arrived to the room, there was a King bed and a sofa. We had to make the sofa bed. We then had to go downstairs because we couldn't get through on the phone, to ask the front desk for a cot. The receptionist didn't think that was possible, but luckily the manager said he'd bring one up. We then had to ask for sheets, a blanket and pillow for the cot. The sheets on the King bed were ratty and pilling, we found a bug on the bed, the pillow case had stains on it, there's no vent nor window in the bedroom, so there's a standing fan to use. For the price we paid, this was absolutely the most disappointing hotel experience we've had.

Our reservation was for 5- 2 adults, 3 children. When we arrived to the room, there was a King bed and a sofa. We had to make the sofa bed. We then had to go downstairs because we couldn't get through on the phone, to ask the front desk for a cot. The receptionist didn't think that was possible, but luckily the manager said he'd bring one up. We then had to ask for sheets, a blanket and pillow for the cot. The sheets on the King bed were ratty and pilling, we found a bug on the bed, the pillow case had stains on it, there's no vent nor window in the bedroom, so there's a standing fan to use. For the price we paid, this was absolutely the most disappointing hotel experience we've had.

Clean room and friendly staff

Clean room and friendly staff

The windows open!!!

The windows open!!!

Horrible, no heat, I had leave the room due it was too cold and rooms sold out!!!

Horrible, no heat, I had leave the room due it was too cold and rooms sold out!!!

Yes

Yes

Friendly staff. Very clean rooms. Pleasant experience

Friendly staff. Very clean rooms. Pleasant experience

Great room and bar! Place felt new and clean..

Great room and bar! Place felt new and clean..

All of the above stood out; the clean room corners and floor edges were clean. The window seal was clean and dust-free, and the areas around the refrigerator and microwave were clean.

All of the above stood out; the clean room corners and floor edges were clean. The window seal was clean and dust-free, and the areas around the refrigerator and microwave were clean.

Everything was excellent

Everything was excellent

Staff was nice .. like the snacks they provided for the guests

Staff was nice .. like the snacks they provided for the guests

Great Hotel and Staff. Spent 2 nights, could not have been better!

Great Hotel and Staff. Spent 2 nights, could not have been better!

The hotel is okay, but I wouldn't stay there again. The breakfast, which you have to pay for, offers a very limited and not very good service.

The hotel is okay, but I wouldn't stay there again. The breakfast, which you have to pay for, offers a very limited and not very good service.

Horrible hard lumpy mattress that definitely needs to go to mattress heaven. No blackout drapes over window so skimpy sheer curtain was lousy for privacy and an outdoor light shone into our room all night. Very disappointed with quality for the price charged.

Horrible hard lumpy mattress that definitely needs to go to mattress heaven. No blackout drapes over window so skimpy sheer curtain was lousy for privacy and an outdoor light shone into our room all night. Very disappointed with quality for the price charged.

Staff was great. Older room however. Based on air conditioner in wall and worn furnishings. Bed was great. Lobby was modern. Not used to parking Fees of $15 per night.

Staff was great. Older room however. Based on air conditioner in wall and worn furnishings. Bed was great. Lobby was modern. Not used to parking Fees of $15 per night.

Yes

Yes

Not committed

Not committed

Nice

Nice

The front lobby was nice but the smell in the room wasn’t so great. Also, the lock on the door was old which made me feel slightly unsafe.

The front lobby was nice but the smell in the room wasn’t so great. Also, the lock on the door was old which made me feel slightly unsafe.

Front desk very professional and polite the room was not the cleanest the bathroom toilet was not the best flushing.

Front desk very professional and polite the room was not the cleanest the bathroom toilet was not the best flushing.

Everything was awesome, the service from the front desk was even better!

Everything was awesome, the service from the front desk was even better!

Really nice restaurant

Really nice restaurant

100/100

100/100

Only one night wish I’d enjoyed it more. The shower head was hanging off broken and dingy…too tired to complain. The front desk lady was very pleasant though.

Only one night wish I’d enjoyed it more. The shower head was hanging off broken and dingy…too tired to complain. The front desk lady was very pleasant though.

Always a pleasure to stay there.

Always a pleasure to stay there.

Check in was flawless. The customer service was exceptional. I didn't want to leave!!!! Would highly recommend

Check in was flawless. The customer service was exceptional. I didn't want to leave!!!! Would highly recommend

The front desk clerk was lovely and welcoming. However, the room stinks so bad that it will be hard to sleep. Actually, giving me a headache. Toilet doesnt flush properly.

The front desk clerk was lovely and welcoming. However, the room stinks so bad that it will be hard to sleep. Actually, giving me a headache. Toilet doesnt flush properly.

This was the perfect hotel 10/10

This was the perfect hotel 10/10

Clean room. Great staff

Clean room. Great staff

The rooms had a little odors other than that everything was good.

The rooms had a little odors other than that everything was good.

Love it

Love it

The room was clean, the staff was friendly and helpful. The thermostat in the room was not connected to the unit. The room was cold till I figured out that I could adjust the temp on the unit panel. The balcony did not have chairs. We were charged for parking even though the website said it was free.

The room was clean, the staff was friendly and helpful. The thermostat in the room was not connected to the unit. The room was cold till I figured out that I could adjust the temp on the unit panel. The balcony did not have chairs. We were charged for parking even though the website said it was free.

Room and staff are excellent

Room and staff are excellent

Clean room, staff was great, Wi-Fi was a bit slow but other than that it was a great stay.

Clean room, staff was great, Wi-Fi was a bit slow but other than that it was a great stay.

My room had a moldy smell to it. I did not eat the breakfast. I wasn’t sure if it was continental or I had to pay for the breakfast. It was never expressed to me and my husband. I didn’t like the placement of the hotel. there was nowhere to walk to. We had to order a Uber to dine out. I also did not like the $50 charge because it did not express that when I ordered the room through the Internet, so that was a shock when I was told I had to pay an additional $50. I also did not like the cost of water 345 dollars for a bottle of water is absurd. Would I ever stay at the hotel in Fort Lauderdale now because of the convenience was not where I would like to be when staying on vacation

My room had a moldy smell to it. I did not eat the breakfast. I wasn’t sure if it was continental or I had to pay for the breakfast. It was never expressed to me and my husband. I didn’t like the placement of the hotel. there was nowhere to walk to. We had to order a Uber to dine out. I also did not like the $50 charge because it did not express that when I ordered the room through the Internet, so that was a shock when I was told I had to pay an additional $50. I also did not like the cost of water 345 dollars for a bottle of water is absurd. Would I ever stay at the hotel in Fort Lauderdale now because of the convenience was not where I would like to be when staying on vacation

Great

Great

Never informed that there was a $15 a night parking fee.

Never informed that there was a $15 a night parking fee.

Staff were great. The room had a leak from the AC, carpet was wet. Addressed quickly but did have to leave the room while being fixed.

Staff were great. The room had a leak from the AC, carpet was wet. Addressed quickly but did have to leave the room while being fixed.

Space

Space

The room was clean, the bed was comfortable and the front office staff was so friendly!

The room was clean, the bed was comfortable and the front office staff was so friendly!

Excellent air conditioning

Excellent air conditioning

Very nice

Very nice

Kind and courteous staffing

Kind and courteous staffing

Nice staff

Nice staff

The room needs upgrading. The ceiling is stained. The enamel on the toilet is peeling. There is no breakfast included. For $200 a night there could be some breakfast. The staff wasn’t very friendly. It was just a bad experience.

The room needs upgrading. The ceiling is stained. The enamel on the toilet is peeling. There is no breakfast included. For $200 a night there could be some breakfast. The staff wasn’t very friendly. It was just a bad experience.

Room was amazing everything was beautiful and smelled great

Room was amazing everything was beautiful and smelled great

Every thing went great

Every thing went great

Everything was beautiful and amazing

Everything was beautiful and amazing

Hotel was clean and front desk check-in staff were really nice and helpful.

Hotel was clean and front desk check-in staff were really nice and helpful.

Toilet bowl was full of feces stain , mirror in bathroom was not clean properly, towels were more grayish than white. My room did not represent Marriott . It was more like motel 6

Toilet bowl was full of feces stain , mirror in bathroom was not clean properly, towels were more grayish than white. My room did not represent Marriott . It was more like motel 6

Room is clean, fast and friendly checkin

Room is clean, fast and friendly checkin

Everything and everyone was amazing.

Everything and everyone was amazing.

The linens on the bed were not clean. Stains were on the pillow case, fitted sheets and duvet. It was really disappointing. The room attendants were notified and brought new linens, but didn't stay to change the sheets, leaving me to do it. Front desk staff were good.

The linens on the bed were not clean. Stains were on the pillow case, fitted sheets and duvet. It was really disappointing. The room attendants were notified and brought new linens, but didn't stay to change the sheets, leaving me to do it. Front desk staff were good.

Great

Great

Wonderful stay!! The staff was great including Dorian & the lovely lady who handled my check in. The food & drinks were also great at the restaurant in the property. It was quiet & clean. I’m so happy I chose to stay here. I have to come back to town for another appointment in a month & I’ll book again here. Thanks!

Wonderful stay!! The staff was great including Dorian & the lovely lady who handled my check in. The food & drinks were also great at the restaurant in the property. It was quiet & clean. I’m so happy I chose to stay here. I have to come back to town for another appointment in a month & I’ll book again here. Thanks!

On the night we came, there was dog poop in one of the elevators. Also, hair conditioner bottle was completely empty.

On the night we came, there was dog poop in one of the elevators. Also, hair conditioner bottle was completely empty.

Room was great and hotel staff were very helpful. Our experience was great! Looking forward to another stay at the Marriott!

Room was great and hotel staff were very helpful. Our experience was great! Looking forward to another stay at the Marriott!

Room was nice, hotel is clean & quiet

Room was nice, hotel is clean & quiet

It very clean and the staff were very friendly!

It very clean and the staff were very friendly!

Room was very clean

Room was very clean

The staff we dealt with were very friendly and courteous. The hotel and our room however, was not as pleasant. There was a very strong odor of cleaning product throughout the hallways and our room. The toilet in our room was very hard to flush and the faucet in the bathroom would hardly move without a fight. While the room appeared to be clean, the odor just kind of ruined it all.

The staff we dealt with were very friendly and courteous. The hotel and our room however, was not as pleasant. There was a very strong odor of cleaning product throughout the hallways and our room. The toilet in our room was very hard to flush and the faucet in the bathroom would hardly move without a fight. While the room appeared to be clean, the odor just kind of ruined it all.

Unfortunately the staffing at the breakfast area was lacking as they only had one person taking orders, preparing the food and delivering it to the table. The wait was and the process is flawed using one person.

Great staff clean and very quite hotel

A/C worked great thank you

We did not eat breakfast there, we had a lot of problems and will not stay at the Marriott ever again.

The air conditioning in the room was perfect. The room was clean. No issues.

Room was not clean for the two days of my stay.

The room was not in good condition. Cupboard doors falling off hinges, shower not properly cleaned and metal baskets in shower not properly secured to the wall

Did not disappoint! We got a last minute reservation because of the poor unclean condition of our previously booked nearby hotel, and everyone here was very welcoming, the room was spacious and clean, it was a nice breath of fresh air! If we’re in Ft. Lauderdale again, we’ll definitely be returning!

The room was badly in need of repairs. Doors on cabinets were squeaking and loose on the hinges. Bathroom was also in need of attention as the shower wall tiles had yellow material on it and the metal holders were almost falling off. The hotel was full so no room change was available until the following day, but the room issues should have been addressed as they were very obvious deficiencies.

Cool place to stay

So many issues… blood in toilet, terrible shower nozzle, calming needed badly around shower fixtures, coffee in the Bistro was so strong it was bitter…

Clean smelling hallways and rooms Room was clean Good sleeping 💤 Thanks

Room was wonderful and staff was very accommodating. Pool was very nice and the hotel smelled very good throughout.

Rooms could be cleaner. The rug in our room,316, was sticky

The receptionist at the front desk named Jacob was the coolest most helpful person I’ve ever met while dealing with the Marriott company

When I checked in the hotel, had a terrible odor of marijuana on all the floors and we decided due to that we were checking out the very next day instead of staying all the way till Sunday I called on Sunday because I did not get my deposit back and the person at the front desk said that oh you’ll get it in a week and I said I checked out on Thursday. Can you make sure I’m checked out and he insisted I was checked out yet he didn’t know my name. He didn’t know what room number I was in so I proceeded to tell him I wanted to verify that I was checked out and he said well you are I said OK well what room am I in and he goes well what’s your last name I said so you don’t know if I’m checked out if you don’t know what room I was in and he verified that I was in fact did not checked out so he had to check me out today. I have insurance on this we left because the marijuana smell was so bad. It was wafting into our room when I tried to talk to the staff about this when I was leaving, the woman just took my room number down and she said I will make sure you’re checked out and walked away from me. She didn’t even care to ask why we were checking out early. I was extremely disappointed in the whole situation.

Quiet and relaxing. Welcoming and accommodating staff

Clean room, bed was comfortable and staff was very nice!

Staff were all very friendly and professional. Hotel room was immaculate and very comfortable.

Booking!!!! I think I put in the wrong dates and I tried to see if I could correct it and nobody could seem to help me

Room felt unclean. Hairs on towels, in bedsheets and on toilet. Water spots all over bathroom floor, like it hadn't been cleaned. Shower curtain smelled strongly of mildew

Very professional and informative

Enjoyed a pleasant overnight stay at this hotel. The check-in process was smooth, the room was spotless, and the bed was very comfortable. Great service and excellent value for money. Would definitely stay here again.

It was amazing, good service, clean hotel, and good staff

.

My husband immediately called the front desk, but the promised maintenance crew never showed up, leaving us anxious and frustrated. When we reached out again, emphasizing the importance of security for our belongings, we were met with indifference and told the hotel was fully booked. This was profoundly disappointing, as we expected better consideration for our safety. In a desperate attempt to resolve the issue ourselves, my husband went downstairs to request a refund. To our surprise, shortly after, we were offered a room change, which contradicted the earlier claims of no availability. It was disheartening that it took such a drastic step for our concerns to finally be taken seriously. While a competent staff member eventually assisted us and offered a secure room, the initial mishandling of our situation was unacceptable. This entire ordeal raised serious concerns about the hotel’s communication and customer service. The discrepancies in information and the need for assertiveness to achieve a solution were discouraging. I will never book here again!

It was amazing enjoying the stay

Absolutely!

Closest airport to FXE!

Clean rooms and cold air conditioning

Did not wake up for breakfast so I can't rate it. The lady that checked me in was WONDERFUL

I didn’t eat breakfast but everything else was fine

The receptionist who greeted us was amazing, she was kind and polite., she took good care of us!

I would recommend my friends and families to stay checked in was fast ,breakfast was served quickly and our server was very courteous and full of smile.

We did not have breakfast

Enjoy everything

N/a

The staff was nice and the room and hotel were clean.

Front desk check in staff was great

All was good

Always a great experience overall i love this hotel

Had great stay!

Clean room staff is awesome!

The staff was amazing. Hotel was really nice

Lady that checked us in was friendly and quick to get us to our room. Room was good only complaint I could have is the fan in bathroom didn’t work so mirror steamed up quickly.

Clean and great staff

I love cypress Marriott

Will ever book again

I would recommend this hotel to anyone

Great

Very great on hospitality

The staff was friendly, professional and accommodating

room was nice and clean, friendly staff when we checked inn

Great service great staff all over great

Nice place to stopover for the night.

No one at the front desk when I arrived, pet barking, pool was not accessible during advertised hours. Limited dining times. Nothing around the location.

Receptionists were great.

Quite location

Clean room. Easy checkin

Zzzzzzzz

The hotel is very clean well design The staff was excellent from the lady’s at the front desk to housekeeping lady’s was awesome extremely nice, I will always go there.

The property presented well on the outside ,however the interior ,though clean is dated to the 70's. Staff was friendly ,and caring .Overall the stay was good.

Staff was feiendly

I didn’t like the fact that they gave someone a key to our room in the middle of the night and then had a mixup with our credit cards. Charge us $170 over for no reason.

Comfortable and clean

Cleanliness and friendly staff

I was over charged at the bar and spoke to front desk who advised it was only one charge. Come to find out I paid $60 for a $18 burger & the waitress had the nerve to add a tip,even though I tipped her in cash.

Clean room, helpful staff

My stay here was overall a decent one I just wish the shower stall wasn’t so crammed also I didn’t receive any credentials for the Wi-Fi nor was I informed about the daily parking fee

Cleanliness and quietness

Staff were friendly and respectable. Hotel was clean and food was decent.

It was a very short stay. Overall, it wasn't a bad stay. However the room, bathrrom and bed linen were not properly cleaned. The toilet also made a very load frightening sound when flushed.

Good night I hope all is well I would not recommend staying at this hotel again .

We enjoyed our stay and the staff were super nice. The room was nice and clean and the water was hot! The balcony was a plus too

Thank you to the staff who made me and my family have a wonderful stay I wish I can give a bonus 5 stars. From the beginning of booking our room to checking in was excellent. Our rooms were clean and comfortable the air conditioning gave the best cool air. The reception were so sweet and nice I wish I can remember the names of all who were involved in the wonderful and unforgettable experience. Thank you to all!

Front desk staff was rude and very unwelcoming! One of the reasons why I always come back to any Marriot is because of the amazing staff everywhere we’ve been! Unfortunately this property’s front desk staff need to be properly trained to welcome guests! A simple “Hello and welcome” is all you need to say. Awful, awful and never at the desk either. Last night we waited to ask about the breakfast for 2 we paid for… and No one came out… but they were there! Awful… I will never come back to this particular hotel. The installations are beautiful and well taken care of, it’s a shame the staff at the front desk is not doing their job.

Always my go to when I’m in tow.

Great

The property was very clean, the staff was very respectful, but I was told by staff as well as Expedia Assistant that it would be a courtesy breakfast located in lobby and it wasn’t. very disappointed. The second person I spoke to at the hotel stated because I paid so little it wasn’t in the price that I paid “really”. Expedia needs to let people know who don’t travel. There will be $150 fee that the hotel will charge you in case of damages. Wi-Fi was only free to the people who booked with the hotel itself little disappointed . And every morning of my stay about 830 I received a phone call to go to the bistro to eat breakfast, which is not free woken up out of my sleep for that.

I was fretted with amazing customer service!

Good

Very clean hotel. Great aroma all over the hallways!

Check in process was a mess, the front desk employee seemed frazzled and she acted overwhelmed discussing a shortage in staff in front of her coworker. Claiming she would not be staying any longer than her posted shift regardless of customers waiting. The 1st room I got checked into, the A/C was broken and I had to go back to the front desk and request a switch to another room. From there I was told they may not be able to accommodate the request since they were over booked and the cleaning staff didn't show up to clean dirty rooms. Thankfully, a male front desk member volunteered to go ensure there would be a clean room and switched to a room one floor higher.

Quaint, clean. Front desk representatives always accommodating. Rooms very nice.

Very friendly and helpful staffing, especially Lackaya. A very welcoming, kind and inviting front desk receptionist. I would return there!

Was moved to another room. Second night wasn’t aware that I needed to request room service and after a long day I returned to my uncleared room. Also our toilet wasn’t flushing. Required 3 flushes to empty toilet.

Average hotel, breakfast was wonderful.

Staff very friendly

Staff was very friendly.

Really nice hotel and the area was convenient.

YOUR STAFF WAS VERY PROFESSIONAL POLITE AND HELPFUL

nice place to stay

It's important to note that they do not accept cash, which may be inconvenient for some guests. Additionally, the rooms must be cleaned every day to ensure a pleasant stay. Unfortunately, the walls are quite thin, so I could hear the music from the neighbors, making it difficult to relax. Lastly, the cable service could use some improvement for a better entertainment experience.

Clean. Super nice. Lots of cool decorations. Host very responsive and attentive. Perfect!

We had a short stay and staff was great . We will stay again ..

Nice front desk lady, clean.

The front desk person was very helpful!

The property was clean, updated from last time my wife and I had stayed back in 2004. Rooms were clean smelled wonderful and the bed was comfortable. The outside pool was inviting. Plenty of space to lounge around in lobby and outside near pool. A+++ 5 star Thank you.

Fraud

Served Breakfast can get busy fast and take a while

Good stuff

Very nice place , i wish they didnt changed for a open parking, security kicks us out of the pool very rude , while many other will smoke mariguana in balcony and pool area , where was the security at that point , i had my teenager with me and the non stop yelling and smoking was insane , they couldn't go to the pool till they left the area , very annoying.

The Marriott is my go to place to stay always a great experience

Very clean. Staff is friendly

Awesome

Na

Staff was amazing

Very clean

property was clean don’t book through expedia call them directly

Great experience. The front desk employee was so professional and sweet. The palm trees on the walk towards the pool are pretty. The only tiny issue is that the bathroom fan in room 403 didn’t work. Other than that the hotel room was immaculate.

blessings

This was an excellent hotel for the price. Especially the staff

Nice place no complaints

Comfortable bed, good shower pressure. Nice area with lots of restaurants. Overall good stay.

Always smells amazing great quality and experience

Great customer service

Would recommend!

Love it

I forgot the wonderful woman that helped us there but she was absolutely amazing I believe she was Jamaican and I loved seeing her each time I would walk in and out of the hotel . The stay was 10/10 the room was nice and cold always and the service was a1

Front desk staff very friendly, shout out to Lacaya! Very professional & friendly.

The person who checked me in was the best.

Overall it was nice and fit what i needed. But the bedding was soiled in spots. I was able to avoid them. But that is a area of concern.

Like it

My stay started off rough but ended smoothly. Hotel was clean and perfectly situated. Bistro was nice.

Excellent customer service

The team was friendly, attentive, and went above and beyond to ensure a comfortable stay. My room was spotless, well-designed, and featured a comfortable bed that made for restful nights. The resort-style pool and well-equipped gym were fantastic. I also enjoyed relaxing in the lobby lounge and using the high-speed Wi-Fi.

Amazing staff!! Would return just because of them. The nicest hotel staff I have ever met!!

Loved the whole experience

Im so thankful for the staff that made it easy to check in at 11 at night. After a stressful drive it was nice to walk in and get my room key and relax.

Check in was easy and fast. My room was good, clean and I felt safe while traveling alone.

Amplitud de las habitaciones !!

Excellent Customer Service

They charged me for the water they had in the room already

I would definitely book again, nice pool, clean and comfortable!

Could be better experience and I paid for a balcony,and didn’t get it!

Very reasonable price. Clean and safe.

Excellent service clean facility

Everything about to stay here was pleasant from the staff to the location, and the cleanliness only downfall the room had a balcony that was not accessible

Great service and quiet