Sofitel Marrakech Palais Imperial & Spa
About Sofitel Marrakech Palais Imperial & Spa
Sofitel Marrakech Palais Impérial & Spa offers luxurious accommodations 2625 feet from Jamaâ El Fna Square. It features a spa, 5 swimming pools and 3 restaurants and bars. The luxury guest rooms and suites at the Sofitel Marrakech offer a private balcony overlooking the mountains or gardens. All are contemporary in style with modern furnishings and some have a separate lounge. Gourmet, olive oil-inspired and healthy spa dishes are served in the hotel’s several restaurants. L’Orangerie features a terrace overlooking the Atlas Mountains and bar Palais Darkum serves international teas. Additional facilities include a fitness center and for a supplement, a spa with an indoor pool, hammam and hot tub. The hotel also has Wi-Fi throughout and a 24-hour reception with a currency exchange service. The hotel’s valet service can park guests’ cars in the secure outdoor or indoor car park. Marrakech Menara Airport is a 10-minute drive away and Bahia Palace is 0.6 mi from the hotel. License Number(s): 44000HT0916
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Luggage storage
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
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Great location .. clean and very professional staff Thanks to eman in the front desk And Farah The laundry brought our t shirts dirty after cleaning and we only noticed after we left
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Location Construction next door massive hotel building will take years to complete.
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Everything. Great amenities, beautiful resort, great staff and super helpful concierge. Beautiful property
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Close to proximity. Farah was such a good host for breakfast
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Everything was perfect! Zero!
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Unforgettable experience with this magical five star hotel. An exceptional welcoming from the reception with a Moroccan tea and sweets. They asked us to have a seat while they will do everything for the chick in. Our suite where spacious with breathtaking view of Marrakesh and Atlas Mountains. We always come back to a super clean room. We tried their breakfast and was reaaly so good. Must mention that all staff at the hotel were attentive and well trained. Definitely recommended and would love to come back here again. Nothing
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The staff was very friendly We visited the So Lounge where the food was disappointing, the service was incredibly slow and the heaters were very unevenly divided. Some tables had 2 while our table didn’t have one. So we were cold throughout the dinesr
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She seserve all appreciation and represents your hotel in the best way Goood farah is perfect
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Although the facility is old, it is well maintained. The garden.
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The music at night it’s very loud
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Bad smell in the toilet
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The entire property was just amazing. The pool area was great and the breakfast buffet was more than you can ask for. None
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Very slow check in process, after waiting so long the employee left as her work time finished and we had to wait for the new shift , the room was worn out the carpet was not clean , smells cigarette, I asked for iron 3 time and arrived 1 hour later , they changed our rooms to cleaner but smaller rooms , the staff was very nice but they do not handle services professionally Rooms has to be renovated
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Reception team was so mean Service so bad
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Gorgeous room, beautiful views and extremely friendly staff. Will certainly be back. Also, if you don’t want to drive in Marrakech The location is unbeatable and within walking distance to almost anywhere. NA
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Farah is very professional & accommodating The hotel is beautiful & is in an ideal location The spa experience was also amazing, Asma made the experience amazing! N/A
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The interior lounge area and pools The check-in system was down for 45 minutes, the jacuzzi was not heated in winter.
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Great location. Used to be great on my Last stay First suite was a rip off (half storage room without windows in living area) let me pay extra for suitable room. No detal kit, no coffee refill, shower first day didn’t got hot, from second only hot, mediocre Cocktails at the bar, no fridge/minibar at the room, took me 3 attempts to reach someone at the "guest Service Hotline", hard to get service at the pool at all, almost missed my flight because they did a booking error on check in/out, a then on top intrusively pulled my luggage out of the taxi. Still no invoice received and credit card double charged. What more to say. Nightmare Hotel On top as "would have been nice": I arrived at 8 am due to an early flight. While respecting 3pm checkin, IT WOULD HAVE BEEN NICE showing some effort to make it earlier possible. But that feeling just continued until the very last minute and whole guest experience was at best mediocre. After 4 Attempts to get an invoice from the service they make you send another email to a someone to issue the invoice. I mean seriously. Whats wrong with their interpretation of 5 star service. I am not your their secretary. 6 weeks down the line undefined amount of emails, still no refund. Really! Stay way!
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location is good but rooms were of poor quality with poor noise reduction- for one of them we could not close the window. not worth the value windows were not soundproof, atmosphere of a bad all inclusive hotel, no "luxury" feeling for the price. Employee under bad mangement, definitely bad
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The facility The staff was lousy and unprofessional ℹ summer i is it It’s lousy
