Riad Layla Rouge - Hostel

Close to city’s main streets and every tourist’s places. A lot was under construction and was not fully built yet.

Good

I booked a room and I got a space on a couch instead with another 3 guys. Shower was not working, the only positive thing was the personal, guys were lovely. Overall I would not definitely recommend this place

Muhammad was very kind. The manager was very rude. He moved us to another Riad that we did not book and told us we had to then spend our morning moving back to the other place. He offered no compensation. We are trying to enjoy the rest of our vacation, so no time for more details, but this accommodation was definitely not as advertised and we are unclear how it could receive such a high rating. Also, I am quite sure they reused the condiments - yuk!

This hostel was very nice and kindness persons and worker is nice guys and can cook and i love arab country

It was close to the centrum. the personal was really nice. The facilities were ok, but the room, shower and toilet were in really bad conditions.. the bed had a lot of dirty ugly spots

I wrote this message privately to a phone number of a manager called Said Jirone and I still await for an answe. rI am writing to you in order to put things in order about what happened with our booking 4552621703 in Riad Layla Rouge. We were supposed to get for the night of the 23rd of March the Suite Felicia, which included a private bathroom for the price of 58,35 euros according to Booking. After showing up at the reception, and paying the remaining 53 euros in cash, we were put on hold as we were addressed that our room was in a different location. We were scorted by one of the staff to a different place, Riad Jennah Rouge, a property that belonged to the same owner. And after being offered a tea just to delay the bad news we were going to be given. We were given a private room in a different building which was adjacent to the riad. As shown in the pictures, the quality of the place differs a lot from the advertised one, we had no private bathroom and, eventually, we found out that we were sharing the same space with two girls who were also allocated there but instead, they had paid 14 euros each. We expressed our concerns to the crew, and straight away we were given the chance to talk to the manager who, as compensation, offer a complementary dinner or a private tent in the following tour. I declined these offers as we had already wasted 2 hours of our time moving back and forth and I didn't want to extend any further this waste of time. I expressed my view to the manager on the phone about, how unfair this solution was sorted out. We feel that the hostel has not been honest with us, we feel ripped off and honestly I feel that at least a 50% refund should be given back. Marrakech has a big offer in terms of accommodation and we could have certainly found a cheaper alternative without this kind of hassle. Awaiting your response

issue checking in they tried to charge us again and said we hadn't paid then they had to contact the manager when we told them we had already paid, not a good system

Location is good. Staff is ok. We were happy to leave this place. We booked the suite and we paid around 50€ a night. The room is totally not worth it. The bathroom is falling apart. The toilet was wobbly, the seat broken. Shower flooded the bathroom. The tap was broken. The pillows are super dirty. Seems like they haven’t changed them since opening the hotel. The sheet was stained and too small for the double bed. Breakfast is nothing special and coffee tasted like chicory. Noise of metal chairs being dragged on the rooftop in the middle of the night.

Exceptional

Passable

good breakfast, great staff and right in the middle of the medina. booked a bed in the tent. I misunderstood....it was very cold and I got sick. Asked for another room but only a bed in a mixed dorm was available. I am a senior woman and this was very uncomfortable for me. Instead of staying 14 days, I only stayed 3 night. I left as soon as I found another riad.

Not much. Maybe the firm mattress Been there several times. But this time was a mess. No room available when we arrived, moved to a backpacker riad/hostel that was really bad (no hot water for my friend taking a shower after me, and I'm fast) and far from the things we planned to see. Cockroach alive in the shower. No water to buy. This riad wasn't like this. Used to be cheerful and colorful and attentive. Now looks lazy and dirty and gloomy, and if those are 3 adjectives I enjoy, I would have stayed in UK.

Pleasant

It was so cold I've got sick. And Ali is a very arrogant person who has sex with tourists at the hostel.

Staff was good

Very good

I stayed 2 nights at the tent at the teras. The hostel was clean, easy to reach from main squer. The breakfast was exceptionaly rich. Mustafa was a great person. They provide towel as well, which is not commen in hostels. So, overall I suggest everyone to choose here.

Good breakfast and very helpful staff. Staff were very iger to recommend local places for eating which meant paying local prices not touristy price. Mustafa and the lady were very polite and kind The tent was I bit cold during the night but that's expected being winter.

Both employees Mustafa and Chaima are extremely helpful, quick to solve anything even at an early stage so that the client feels exceptional. They are flexible, accommodating and very empathetic. The hotel is a beautiful work of art, very clean and a true gem of Moroccan culture. You really feel like you are in a Moroccan fairy tale of a thousand and one nights. I highly recommend it, the price-quality ratio and service are exceptional. The lady who cleans is also extremely clean and nice. The breakfasts that Mustafa prepares really have several courses and are like in a luxury resort, they also offer you tea at any time during the day. You really won't find anything you won't like here. The only thing is that you won't feel like leaving at all ?