Stars Hotel

Cleanliness and location

It was a great experience and I liked the location.

Breakfast was good. The staff at the reception desk were exceptional. They were patient with us answering our questions and helping with suggestions. The walls between rooms were thin and nearby noise was an annoyance. Also, I was never able to adjust the temperature in the room. It was too cold during my stay, and I couldn't warm it up.

The staff ruined everything :(

You can find things around it Language barrier

We stayed at this hotel twice. The second time the room was better and bigger but both were ok. The location is convenient, walking distance to the Medina and station, and away from the crowds. The breakfast buffet could have had more choices. The front desk staff were not always very responsive and one didn’t seem to understand either English or French very well.

The staff was great. The spa was great. The room was abit small but okay for a solo traveler. It was a beautiful experience

-No parking/loading spot when you arrive -No cribs -No extra blankets/pillows, which was a bit weird -Rude staff at the breakfast buffet, making up rules on-the-go -Cozy elevator

The breakfast was nothing like the spread indicated in pictures on the booking.com website. Central location just 20mins walk from Medina and railway station. We also stayed here from 9-13 January so had 5 nights in total. The room was large, soulless and cold. There was no heating for the evening. Shower in the top florr room barely worked and was lukewarm. On one night we had the buffet dinner. Despite giving the staff our room number and name, the waiter chased me up to my room and demanded payment. I said add it to the bill and he said he couldn't do that. So I'm standing at the door to my room in my PJ's and this idiot is requesting payment. I shut the door and paid the next day . When you walk into the hotel staff can barely be bothered to look up and say hello. We hadn't been picked up for a tour and I asked the staff to ring the local number. He took my phone and used it to call instead of just using the hotel phone. Simply said, staff are useless. Go elsewhere.

Reception didn’t want to call a taxi!

The staff were really friendly and the hotel was in walking distance from the souks Nothing

A special thank you to the bellman, who was exceptionally kind and attentive. He handled our luggage with great care, explained everything clearly, and made our arrival smooth and stress-free. His positive attitude really set the tone for our stay. I would also like to warmly thank Hasna from Guest Relations. She was extremely professional, welcoming, and attentive to every detail. Her kindness and dedication made us feel valued and truly cared for throughout our stay. The overall service, cleanliness, and atmosphere were outstanding. You can clearly see that the entire team works together to create a comfortable and relaxing experience for their guests. Highly recommended — we will definitely come back!

Very basic equipment, heating, no coffee in the room, should not be a 4 star hotel. Brunch is very poor quality..

For those who are not familiar with the specific products, a brief description of what is found at breakfast would be helpful.

The staff were extremely friendly and helpful. The cleaners always did a great job in the room. Food at the hotel was amazing. Thank you for everything Nothing it was excellent

Great stay at Stars Hôtel Marrakech & Spa. The staff were incredibly helpful and amazing; special thanks to Hasna the Guest Relations Manager for her kindness and support. I would definitely recommend this hotel

Great location right outside the Medina. I had a huge room, bed was quite firm. Staff was excellent and friendly. Bed & pillows were very firm.

I thank the hotel team for the warm welcome and quick check-in. The location is quite convenient - the Medina is within walking distance, and there is a currency exchange nearby. As for parking, there are usually free lots on the street. Nothing

In the center close to everything Hard to find parking lot

The location was alright but the friendly and helpful staff really is what prevented me from rating this hotel even worse. My sheets were dirty (hair and stains from previous guests), the jacuzzi wasn’t working properly, the layout and the lighting of the room was just horrendous, and don’t even get me started about the door which was wide open the first time I entered my room. Not to forget, the glass barrier and the balcony was cracked. This isn’t a 4-star hotel but a bad 3-star one.