Hawthorn Extended Stay by Wyndham DFW Airport North

Don't count on a shuttle, the desk clerk is very hard to understand ( took uber to the hotel) not the greatest breakfast. But a good deal for the money, room was clean and comfy

First room was broken and the staff are all idiots. Finally got moved and then they upcharge us for the room move. The breakfast was awful and the kitchen stove didn't even work in both rooms. In 2 weeks, no one came to clean the room or bring fresh towels. Was roaches.

We called to get the shuttle from the airport to hotel and the hotel staff did not answer Had to get an uber The breakfast was a 0 out of 5

Kitchen Sink had sludge in the trap. Continental breakfast was covered in ants. Property had trash everywhere. Doors to property kept jamming forcing you walk around the property to get in the front entrance. The breakfast had only cereal two waffle makers (one of which had a broken timer), cold coffee, and watered down orange drink. This place is horrible.

Excellent

Beds were kinda hard for my liking

New renovations and friendly staff

Don’t charge for parking. Get better signage. Stop room deposit at check in.

The Floor I Stayed On Smelled Very Off And No One Restocked Towels While We Were There. It Was Nice And Quiet Though .

La gentileza de los del staff y la cercanía al hotel, además del servicio de shuttle. The breakfast has zero gluten free options

Had a kitchen n it was clean

It was a good hotel

Very basic, no extras but very quiet considering the proximity to the airport. Would’ve stay again now that I know what to expect. It’s a bed and a hot shower, stay somewhere else if you want nice breakfasts and amenities.

Great

There was no clothes hangers, no coffee maker and the complimentary breakfast was a waffle.

We got there early from our flight fell asleep on the couch and he made it to where we could do an early check in. He was very kind. Will stay again

Very clean and affordable. Need more staff at the front desk. Tried several times to call to have the shuttle pick me up at the airport and there was no answer, had to take an Uber instead. There were no towels in the bathroom and only shampoo. No body soap or conditioner.

This hotel is being renovated. The breakfast is awful, watery waffle batter had to ask daily for butter, syrup, orange juice, no eggs or bacon. The 2nd level smelled awful. The back door had to have something stuck between the locking mechanism so that people could come and go. They overcharged me on my stay from what I was quoted. The front desk employees were unfriendly. I wouldn’t recommend staying here I will never be back to this hotel. I’d give it zero stars honestly, don’t waste your money or time.

Exceptional

Exceptional

Everything was fine

It was good

Clean room and Nicholas e set up

Overall, we had a really nice stay at this hotel. The property was pretty clean for the most part, staff was friendly, and being pet friendly was definitely a huge plus for us. The only downsides were that we couldn’t connect to any of our TV apps during the stay, and the showers could’ve been cleaned a little better. We also would’ve liked a few more towels and pillows in the room, although we never asked the front desk so they may have been able to provide more. Aside from those small issues, we enjoyed our stay and would consider coming back.

Very good

I always look at the price so i don't expect a whole lot for $90. The room was clean, comfortable, and the a/c was very cold. It was quiet so there was no noise during quiet hours. The continental breakfast was scarce but had a few things..cereal, coffee, and a few pieces of fruit. If you're on a budget, this is a good place to stay.

Exceptional

Great, clean,staff was great , air conditioning was great

They had no water to drink in the room that’s the only issue

My first room was infest with gnat and the room had no hangers to hang up your cloths. I had to relocate to a new room. The second room had no insects. And the second room had hangers.

The shuttle to the place never showed up had taken different means. Place was not clean. Hair in sheets when first pulled over. Got bit be something bed bugs. Terrible place.

It was so bad that we had to leave the hotel at 1 am looking for somewhere else. The guy at the front desk was also extremely rude. We came back the next morning and we told him about the trouble we went through and showed him some pictures of the unit with bugs and he basically said it’s not his problem!

Room All was good holiday

All was good holiday

This hotel would not give me a refund for a room I did not stay in because there was a water leak coming from the roof. The staff initially told me I would be receiving a refund but when I called to follow up they accused me of lying and not even showing up to the hotel. It’s best to just avoid this hotel because the staff is not trustworthy.

The bed and accommodations were very comfortable . The location was convenient. It was quiet and we felt safe. Breakfast was practically non existent, so don't plan on it. Not sure how we were to obtain clean towels.i asked and we never received them. Housekeeping somewhat sharp, rude.

Pleasant

Exceptional

Clean room and fast check in.

Good place

It is clean, spacious, with half kitchen!

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아침식사는 비추천입니다

Clean hotel

Great Hotel

Good

Good place

Très bien pour un nuit étape

Place was well priced, clean, and close to airport. Was definitely worth the stay. I would recommend it for anyone coming in the night before or late at night and wants to stay near the airport.

It's an absolute minimum supported operation. Would have been better to sleep in the terminal. No stars for this one keep moving stay at the motel 6 around the corner instead and you can thank me later.

The second I walked in I regretted booking. It smelled terrible inside, and stuff was scattered everywhere. Got to the third floor, and the smell got worse. Think wet dog, urine, and strong smell of spoiled food. My pillow case was dirty, or stained. One of the neighbors was smoking weed in a room, and the ac didn’t work very well, and the staff weren’t very helpful when asked for plastic cutlery.

Good deals and very nice

Love it here it clean and staff is great

Cleanliness was okay but the bed thing really threw me off. There were also no kitchen supplies (pots, pans, plates, coffee maker, etc., etc.) though the place looked to be in the midst of renovations so maybe that’s understandable? Plus we were only there overnight and didn’t have to use the kitchen at all. Expected more since it’s an extended stay and they usually provide kitchen items or at the least a microwave or coffee maker. Stay was “meh.”

Pleasant

Good

A lot of noise from the floor above me.

Staff was accommodating Nothing everything was good

Staff was accommodating Nothing everything was good

Superb

Check in was fast and easy. Room was clean. Lace was quiet. The only downside was the complimentary breakfast. Just waffle or cereal but no milk. If they had something else besides that and toast it would’ve been five stars. Would book again if needed.

Close to airport and available for the day Bedding too soft and squeaky and no drink water available in the room.

Close to airport and available for the day Bedding too soft and squeaky and no drink water available in the room.

It was close to the event I had to attend The customer service was poor. I was treated very rudely and I would never again stay here altho the space was nicely designed and decorated. Updated items but the staff was not nice at all. I felt it was racially motivated. They also put me in an area where the over doing renovations so all I heard all night was noise and people talking

It was close to the event I had to attend The customer service was poor. I was treated very rudely and I would never again stay here altho the space was nicely designed and decorated. Updated items but the staff was not nice at all. I felt it was racially motivated. They also put me in an area where the over doing renovations so all I heard all night was noise and people talking

Only problem was the bed was soooo high I had to put my foot on the AC to push myself on to the bed.

Great place to stay temporary

This was the worst place I’ve ever stayed at receptionist was extremely rude from the moment we arrived to when we left.dont even bother asking them questions cause they could respond all rude or not at all how are you working at a hotel and dont have a friendly conversation or communication with guest 0/10 DO NOT RECOMMEND THIS PLACE

I waites over an hr for the shuttle after Tony kept telling me 10mins. He had the audacity to get frustrated with me keep calling and started screening the calls and stopped answering. I had to get friends to call on 3way in order to get an answer. If he wouldve told me, the shuttle make rounds to different facilities and he'll be there i would not have been calling every 15-20mins. The only reason i was calln was because he kept saying 10mins.

The location was perfect for me I wanted to cook me some dinner and the stove was not working the way. I was hoping it does and then I want to ask the guy at the front desk and he explained it to me and then I added exactly what he told me, but the stove was still not working and not very friendly stuff I also forgot to pack my own pillow and and when I called, he said he's calling me back. He has to ask her maintenance, but he never called me back so I never even asked me for my phone number so I still don't know if if my pillow was found or if anything else that happened. It was a very expensive pillow, so I would love to have it back, but not very helpful and it sounded like an on the phone that he got really bothered by me calling him and asking her to check on if my pillow was turned

The location was perfect for me I wanted to cook me some dinner and the stove was not working the way. I was hoping it does and then I want to ask the guy at the front desk and he explained it to me and then I added exactly what he told me, but the stove was still not working and not very friendly stuff I also forgot to pack my own pillow and and when I called, he said he's calling me back. He has to ask her maintenance, but he never called me back so I never even asked me for my phone number so I still don't know if if my pillow was found or if anything else that happened. It was a very expensive pillow, so I would love to have it back, but not very helpful and it sounded like an on the phone that he got really bothered by me calling him and asking her to check on if my pillow was turned

Very good

Had no extra trash bags

Our room was refurbished but construction dust was all over floor & painters tape was still over cupboards. TWO towels total & when I requested more, they never turned up. Noisy. No breakfast offered. Our stay was late Feb 2026.

The building was under renovation so the halls we walked through to get to the elevator were cluttered with all the workers' stuff and messy. The room itself was very clean, but there was nothing in it. No dishes, pots, pans, silverware...(we had a room with a kitchen), No coffee pot or ice bucket or cups. Nothing to eat or drink with. No telephone in the room to call the front desk from. I was disappointed in that.

Clean and newly renovated

Definitely won me over i do recommend

Never returning

Bad

Needs better cleaners the property itself us clean it was pretty obvious that the house keep didn't feel like cleaning that day at all because it's was literally half clean on multiple rooms and levels

Exceptional

Our stay was average at best. The sheets had stains on them, there was constant noise from construction going on and there were multiple times the water was shut off and we had no notice about it and it took a long time for it to come back.

Passable

Poor

It only takes 3 days to get clean towels The rude housekeeper

incredibly frustrating and unsanitary experience. A clogged toilet that is not addressed for over 24 hours in a foul-smelling room is a major health hazard.

I had the terrible experience at this hotel , the morning staff is rude and untrained, the toilet was clogged up from the first night and it was not cleaned after a whole day and my room smelled really bad and it was really unhealthy

The room is clean. No cup or kettle, but has fridge and stove. One or two days stay should be OK.

Do not stay here!!!!! Got stuck in Dallas due to weather and booked a room when flight was canceled. I called for the shuttle service and they never showed up. Had to call an Uber after 30 minutes of standinin the cold. I was told that there was a 24/7 shuttle to and from the airport when I checked in. There was some type of work going on and had to walk through debris going down the hallway. I turned a corner and literally had to walk over a mattress lying flat in the hallway. The room was full of refurbished furniture and the closet door was a curtain. The bathroom was dirty, no water pressure, no hot water in the sink. I actually looked under the bed to make sure there were no fraf bodies, people, rodents, or otherwise. If I wasn't so damned tired I would have said hell no and demanded my money back. There must be at.least one competent person working there because the towels and bedding were actually clean. I guess nobody sleeps here because my neighbors were up all night. How do I know? I'm pretty sure the walls are made of paper with no insulation in between. I heard every word spoken from 9 pm until 4:30 am. At least they had a good time hooting and hollering. I asked for the shuttlewhen I checked out and was told that there wasn't one due to the weather. I guess temps below 40 degrees is enough to cancel shuttle service. I anticipated this and got up a half hour early. I had to call a Lyft to get back to the airport on time to catch my flight. Wyndham should be embarrassed to have their name associated with this hotel or whatever the hell that was and Booking.com would be wise to remove them from their website. I don't even like filling.out surveys and here we are. Never again.

No breakfast. Lots of excuses

We did not feel welcomed by staff. In fact, we felt like we were an annoyance. First off, the toilet was not cleaned. It had TP in it and yellow urine stains on the rim. Of course that made me question the cleanliness of anything else in the room. “Breakfast” was a joke. There were 2 yogurts, old soft apples, bread, Tang (for those who remember that), and watery waffle batter that didn’t rise and cook well. As we were leaving to checkout, the person at the reception desk just pointed to the counter to drop the key off, he was to occupied in his personal conversation to communicate with us in anyway. BUT…we had a room for the night and for that I’m thankful.

Clean room but I did not feel safe staying there. The room’s door needs to be replaced. The key card didn’t work and it wouldn’t shut properly.

Clean room but I did not feel safe staying there. The room’s door needs to be replaced. The key card didn’t work and it wouldn’t shut properly.

Room was clean. It’s quiet over there

Room was clean. It’s quiet over there

Everything! Can’t think of anything I didn’t like

I don’t know about the other reviews, but I truly enjoyed my stay. No they don’t have breakfast yet because they’re under construction, but they were very kind. They were very attentive and they were very efficient and I will definitely be staying again.

I don’t know about the other reviews, but I truly enjoyed my stay. No they don’t have breakfast yet because they’re under construction, but they were very kind. They were very attentive and they were very efficient and I will definitely be staying again.

Clean room, speedy service, and staff was prompt and efficient, and very spacious for your money… not a lot in walking distance, but a quiet area

Clean room, speedy service, and staff was prompt and efficient, and very spacious for your money… not a lot in walking distance, but a quiet area

The hotel was not clean. It was under renovation and there wasn't any breakfast. There was a bad odor in the hallways. The towels were stained.

The hotel was not clean. It was under renovation and there wasn't any breakfast. There was a bad odor in the hallways. The towels were stained.

The property itself u can tell they are at least trying to improve & renovate, but a lot of it looks like a contruction zone & smells like curry tandoori butter chicken!!!

The property itself u can tell they are at least trying to improve & renovate, but a lot of it looks like a contruction zone & smells like curry tandoori butter chicken!!!

The hotel needs new management and they need to take off their brochures and advertisements, the things that are not really available to us. Do not book reservations at this hotel! Horrible, Horrible staff. They did not try to compensate me for anything. Just a lot of excuses. Sincerely, Ronda Worth rondaworth69@gmail.com

The hotel needs new management and they need to take off their brochures and advertisements, the things that are not really available to us. Do not book reservations at this hotel! Horrible, Horrible staff. They did not try to compensate me for anything. Just a lot of excuses. Sincerely, Ronda Worth rondaworth69@gmail.com

The building was under construction and the rooms were very dirty. Stains on towels and sheets. Floors needed swept. Front doors were not locked. Over all terrible stay.

The building was under construction and the rooms were very dirty. Stains on towels and sheets. Floors needed swept. Front doors were not locked. Over all terrible stay.

Habitacion sucia . Pintira tirada en el.suelo. paredes rotas. Espejos desmontados . Falta dd toallas y almohadas . En contruccion interna en psillos .mal trato al ingresar . Baño sucio

Had to change room 2 times due to showers have a leak. The room are freshly remodeled but still. I wasn't offered any compensation. Just stay inconvenience.

Had to change room 2 times due to showers have a leak. The room are freshly remodeled but still. I wasn't offered any compensation. Just stay inconvenience.

There was no room service offered. Had to bring old towels down in order to receive clean ones. No one ever cleaned the room. There was not even bottled water offered. Staff was just there & offered nothing. Not a smile, directions, courtesy, or anything.

There was no room service offered. Had to bring old towels down in order to receive clean ones. No one ever cleaned the room. There was not even bottled water offered. Staff was just there & offered nothing. Not a smile, directions, courtesy, or anything.

Very clean room. Very updated amenities. Location also was good. Front desk was very nice. Definitely a very great place to stay at.

Very clean room. Very updated amenities. Location also was good. Front desk was very nice. Definitely a very great place to stay at.

I actually never made it to hotel my experience with reception and shuttle was so poor that I booked a different hotel. I stood outside in 30 degree weather for 2 hours waiting for shuttle. I did call 5 times, twice I was hung up on by reception and other times I was told I was in wrong spot (though I was coutersy vans and saw other hotel shuttles) and was told driver on his way. I was there SO long, other hotel shuttle drivers got out to ask me if I was ok,

I actually never made it to hotel my experience with reception and shuttle was so poor that I booked a different hotel. I stood outside in 30 degree weather for 2 hours waiting for shuttle. I did call 5 times, twice I was hung up on by reception and other times I was told I was in wrong spot (though I was coutersy vans and saw other hotel shuttles) and was told driver on his way. I was there SO long, other hotel shuttle drivers got out to ask me if I was ok,

Staff writer as awesome

Staff writer as awesome

The staff was not too helpful. Also, the elevator spelled like marijuana. Overall the hotels seem a bit shady. I just did my room. Also, when booking, the promotion said free breakfast, but there was no free breakfast.Just coffee. Was a bit disappointed at that as well.

Staff was not friendly.. there was no breakfast as advertised.. no ice machine... no small cups in room nothing .. something went wrong with the cable and all we could get was basic local channels went down told the staff and I was told they dont have cable when I was clearly watching a cable channel.. they said they would come look at it and never did.. they had an area were breakfast could be served but no breakfast was served.. I basically paid $155 to stay at a place i could ve paid under a $100 for elsewhere considering the amenities they had.

I absolutely love the new remodel rooms , also the location is amazing . It smells so good in the building , I had my 3 kids with me and it was a nice experience. The staff are great , place is clean and great , also prices are amazing . Nothing it was great .

breakfast had only coffee and a packaged muffin make it clean more good furniture good breakfast

That I have a bed to sleep on

We didn’t eat breakfast therefore They’re remodeling was a bad experience, one pillow was dirt the shower was dirt and the carpet looks that wasn’t cleaned in about 2 weeks

Location Stuffy linen, room stuffy,cold coffee and leaking bathroom

Nothing The place smelled so horribly and so did the employees, not to even be rude but it was very unpleasant smell lingering! Almost everything was broken and BREAKFAST WAS NEVER GIVEN!

It was terrible! The staff LAZY! The room phone didn’t work The toilet wouldn’t stop running. Then on top of that it was roaches in the bathroom and kitchen I had to put my bags in the chair because I don’t have time to bring anything back home. I want a refund they need to close Hotel until they’re done remodeling it.

Absolutely horrible all around and when I called Expedia you guys hung up on me I’ll be calling again tomorrow! Extremely disappointed! I want my money back!

No breakfast as kitchen not open due to remodelling

Rooms are constantly flooding every time I check in there's always leaking or something that doesn't work

No idea

Dirty and lacking basic amenities (no conditioner or hair dryer)

The person at the check in desk was rude & hard to understand. I was put in a 3rd floor room at the far end of the hall. When I got all my stuff up there, I discovered it was a tap key door lock, but I was given a key card that needed to be inserted into a slot lock. So I had to haul all my luggage back to the front desk, to get another key. Instead he put me in a different room. My room had already been renovated so it looked clean & nice, but the bed sheets didn’t fit & the blanket had stains on it. This was an extended stay location, but there was absolutely nothing supplied for the kitchen area. When I asked about ice, he said no they don’t have that. When I asked about breakfast, he said all they have is coffee. Once, on my 3rd day there, I was stopped before getting on the elevator, so he could check my room number. It appears that maybe unhoused people were staying there also.

Cold coffee

Every thing it electing place

It’s under remodel

Hotel is in very bad condition. I can’t tell if it’s under renovation or just they don’t care about the hotel anymore. Furnitures everywhere in the hallway. Guests should get a refund. Look at Google map reviews to see the recent photos posted.

There was renovation going in while I was there, but it was comfortable.

We didn’t really like the property. We were informed and it’s advertised on Booking.com that the property has breakfast included! This was FALSE information upon check in we were informed that wasn’t a breakfast included but coffee and muffins. When in actuality they had black coffee and no creamer along with no muffins!

Traveling with my daughter, we felt very uncomfortable and unsafe here. Starting with the check in clerk who continually hit on me and even followed me over to the hallway asking me to come see him later. Then there was someone in the hallway apparently on drugs knocking on doors. Not to even mention the room was so nasty. The back door exit which had a sign indicating it needed to stay closed for safety was propped open. We did use that exit when leaving to avoid the front desk clerk and literally stayed for 5 minutes and then just went to the airport several hours before we needed to, but that was a way better option than staying . I absolutely do not recommend.

old, dirty, musty smelling and very unpleasant. I slept one night and got the hell out of there.

But comfortable The bed

Turns out the hotel was under construction. It took a half hour to reach anyone to find a way in. Had to stay because it was 1:30 Am and no alternative. No hot water from the sink and NO WATER from the shower

i ever seen dirty hotel and room

The place was under construction. Hard to find front desk, they were sitting in a closet. Trip hazards were everywhere & exercising equipment was blocking half the hallways with construction garbage blocking the other side. Incredibly dusty because of all this. Nobody was working most of the time & with the noise, it was hard to sleep.

When I checked in, the gentleman at the front desk made me feel uncomfortable and did not have any customer service skills. He just gave me a room key without giving me any direction on how to navigate to my room as the place was under construction and debris was everywhere and I couldn’t get around it. I had to go back downstairs to the front desk and ask how another way to get to my room. There was no phone working in my room and had to go back again downstairs to get the WiFi password, which should have been provided at check-in. No mention about the included breakfast posted online but based on the poor hotel condition, I would not eat or drink there. Hotels.com should have informed me about the construction as I would have never stayed there.

Yes, horrible place

lots of renovations going on but facilities are deplorable and unsafe. lots of moral hazards in hallways such as dirty towels. Dirty place.

50 minute wait for shuttle.

There was no breakfast offered, just cold coffee.

This place is a joke, Front desk speaks no English so he just does not reply just smiles. No answer or transfer calls, nothing. Full on construction inside all floors. I found out first hand why they have a 5.2 overall rating. Close it down,,

Granted that the corridor was under some type of construction, that posed a risk of several objects on the floor and hallway that appeared very unsafe, they also said “breakfast included” but when it was time for breakfast, all they had was cold coffee. When I inquired further, the receptionist said (in a very rude way) “that’s the breakfast! Two other guests arrived the reception to make the same inquiry, and he totally ignored them. Would I return to this place? No! Would I recommend anyone making any reservation here? No!

Bathroom was not clean. She's had dirt on them. You can tell that the floor was not swept

The absolute worst hotel ive ever stayed in. Service was terrible. After waiting 10 min for someone to show up so I could check in, they acted as if i was an inconvenience. Didnt check my ID to make sure i was the one that booked the room. Shoved a card at me and walked away. The room was filthy and unkempt. Folded washcloths in the bathroom had brown crusty streaks. The tub was molded with dirty soap trays. I pulled the covers back on the bed and the sheets were covered with hair, had burn spots and were dirty.

Entire experience was horrible, unclean, dirty carpet, water and mold stains everywhere, terrible smell, linen had stains and embedded hair, roaches, and rude staff

Staying at this hotel was a nightmare, we had two rooms for my spouse, my two sons and myself. The man at the front desk of this hotel was rude (ANTHONY) from the time of arrival at the hotel throughout check in. We asked him about our room that did not include any linen for the pull-out sofa and he stated that because we arrived late that he was all out of linen. I then asked him how could the linen be out if the hotel has all of these rooms that offer these amenities... Just me asking that question made him feel the need to get upset and tell me that if you want pillows for the sofa take the ones off the lobby couch.... To make matter worse he then told me that if we got there we would not be faced with such matters... I eventually walked away to explain to my family what was stated , upon coming back he stated that we had too many people I then told him to look at my stay again as we do not have 6 ppl only 4 in my visit. In less than 24 hours all of our rooms keys no longer worked and had to get them unlocked at the front desk...This was the worst I have every experienced with a hotel stay , the rooms upon entering was very nasty, one of the towels in the bathroom had something smudged on the large towels that was folded up, I again asked for more towels and was told the same thing. Almost an hour after check in he called the room and stated to come and get additional linen for the beds... DONT STAY HERE!!!!!!

This place literally had mold in our rooms. They tried to place us in a room that smelled like it and we actually got quite sick. When we were talking to the man at the front desk, he had his feet up and was texting on his phone and kept acting as if we were an inconvenience. We’re waiting on Monday to talk to the manager.

Horrible strong chemical scent in room that wouldnt go away. Walls were disgusting.

all ads and info said Breakfast included- NO breakfast only luke warm coffee

It is an extended stay hotel under construction and noisy. There are signs apologizing but they need to let Travelocity know about the construction!! They say breakfast and shuttle on the ad but only coffee. I called in advance to reserve the shuttle like they asked but the lady said no need to reserve just call to get picked up. I told her the time of arrival. When I called they said no shuttle and the man hung up on me twice. At that time I had to call an Uber. I asked the man about any restaurants around and was told NO but there was. It sounded like I woke the man up and was in a bad mood, when I called for the shuttle. Don’t go there, until they finish the repairs. Also the water was shut off without no warning!!

Asked the female staff questions. She didn’t answer only gave us one key card for two people.. The floor was soaking wet because their conditioner was leaking.. the elevator farthest away from the desk smelled like cigarettes. The room was clean. The bed was comfy.. got a good parking spot. The AC worked good other than it leaked.

Stayed here for one night after my flight was cancelled. Wish I had slept at the airport. Desk clerk at check in was such a jerk. One of the rudest men I have ever encountered. Bathroom was stained, dirty and gross. Couldn't force myself to use the shower. Felt unsafe all night and couldn't sleep. No stars.

Tv didn’t work. Ceiling leaked all over the floor. Staff wouldn’t give us breakfast. We were leaving and waiting for shuttle in lobby. Staff wouldn’t give us the bag breakfast

Room was decent but had a peculiar smell. They didn’t have any bathroom accessories like shampoo or hair dryer. I asked numerous times and never got one. The hallways reaked of weed. It was fine for the price.

I checked in with my dog in tow after booking through this website I say was however I wanted to stay a couple more days so I went to the front desk to ask the lady how much for two more days. Instead of just quoted me the two days. She started to say well you didn't pay your deposit that's $100. You did it mention that you had a dog. That's another $75. I told her I had my ID and debit card out when I checked in with my dog it's leash in my hand with the dog attached to it right behind me. It's not my fault if your co-workers don't do their job properly. So how much for the room she's like well pay me the $175 first and then I'll tell you the second two nights price. Ridiculous customer service.

It’s OK for the price didn’t expect much. He did say there was a breakfast included coffee is not considered breakfast. Hotel is near renovations and need to do lots of renovations to be better for the hotel smell like cigarette smoke even though it’s no smoking.

The sink was dirty, but really why would you clean something that will be redone and needs new lighting?

The room had no water coming in faucet in bathroom sink and the shower faucet did not work The hallway had many holes in the ceiling To top it off the staff was rude when I went to ask the faucet is not working if there is another room and his response was very rude and he would refund. So I was there at 8PM checkin and have to figure out my reservation elsewhere and move to new place.

The original room that was given to me was not ready the maid was still in the room. The 2nd room they gave me smelled like the Trinity River was running through the door entrance.

An ok place to sleep for a few hours after my flight was cancelled. Could use a freshening up in the kitchenette and bathroom Comfortable bed.

Filthy, roaches, bedbugs, RUDE

Nothing at all to eat around this hotel. We ubered here,but nothing close to walk to.

Other issues were the room was clearly not cleaned. The cabinets even had old food in them.

Photo of stain on top sheet. Had to change rooms bathrooms. Both had stains on the shower floor. I will send forward letter to Windham.

First of all I called the hotel to get the shuttle when I arrived DFW airport I was tired, he answered the phone and hung up that’s why I got taxi, the breakfast is breakfast is big lie, there was no breakfast except coffee.

Waited an hour for a shuddl

Staff very rude, no water in shower, roaches, the worst place to stay. Never again

Everything is good

Gross had to get a second room

The hotel was under construction and we walked through the construction site to get to our room. There was no warning or information that this would be the case. The phone in the room did not work, so we could not call the front desk. There were no cups in the room and the airport shuttle was not available even though we signed up the night before for one.

Bed was comfy and hotel was decent. No complimentary breakfast was provided as advertised (just muffins and tea was provided). Also no room service was provided for 3 days even after asking front desk, they mentioned they provide room service once every week. Had to ask for fresh towels and toiletries.

Ac was leaking big puddle....my boyfriend slipped.

We called for our shuttle from the airport and the staff person said to find our own ride. I called back after he hung up on me and he repeated the same thing and hung up on me. We had to get a room at the Holiday Express and they were there to pick us up at the airport in 15 minutes and our stay was great.

Great

Electricity cut off in my room

Room missing cloths hangers, no blow dryer, no remote for tv, door security latch broken, towl hanger in back of bathroom door not sercure,no extra pillows or blankets!

1 star poor

I phoned from LA advising approx pick up time for free shuttle on arrival advised more than 45 minute dely and reception prompet me to take uber only 8 min drive. I think they dident want to send the bus at 10 pm Staff gave us the impression they couldent care . Morning receptionist couldent even say hello. Free breakfast was a marketing ploy Good location close to airport. Good bistro across road at Clarion hotel

Quiet place for rest

Not bad. Not great, but not bad

We also reported that the hair dryer wasn’t working. All they said was they would “note it,” but no replacement or fix was offered. The hotel itself was dirty and had a strong, unpleasant smell of mildew and marijuana. There were no advertised amenities like continental breakfast, and during our three-night stay, housekeeping never once cleaned our room—even after we specifically requested it. The staff was extremely unprofessional and dismissive. There was zero sense of customer service or hospitality. Overall, this hotel fell far below even basic standards. It was uncomfortable, unclean, and poorly managed. Avoid if you value cleanliness, service, and honesty in advertising.

I will be back

The hotel wasn't too bad, although the room keys did not work very well. Room was standard, don't think I would ever want to stay for an extended amount of time. Staff was not the friendliest and when I checked out, was not allowed to leave luggage in lobby while I contacted Uber. I doubt I will ever stay at this location again. There is too much competition in DFW area and this location doesn't work hard enough to compete

When I tried to get another night I was kicked out claiming you aren’t allowed to have guests. Horrible place. HORRIBLE service. Extremely unprofessional.

Crappy roachy rude and come in your room when you're not there!!

They do not answer phone and rooms are dirty.

Descent place for a quick stay but nothing extravagant. Worth the price of admission.

Solid place, comfy bed

The one stunningly inattentive staff person we met was, well, stunningly inattentive.

Excellent

No HOT water for the shower (rm1330

The hotel room smelled awful, the tub was extremely dirty, and the cabinets and drawers were disgusting. Would not recommend this hotel

It wasn’t clean. The tub was filthy. Their wasn’t even an ice machine.

ROACHES EVERYWHERE, LYING STAFF, NASTY FILTHY

Theres no breakfast

There was no shuttle service from the airport. No one answered the phone nor my emails. Even after repeated attempts to make sure via phone calls etc.

I love that Check-in was simple and quick. There was however issues with our door handle. Very little amenities as well. One plus is that they have Dove.

Old and smelly carpet floor

It was convenient

Roaches galore

Nobody was answering the phone number listed for checking in . When we got to the motel at 02:00 am we were told that we were past the checking in time which was at midnight . We tried to check in at 10:30 pm and nobody answered the phone..

Be aware, you must to call the hotel from the airport for a shuttle ride, a seeming long 15 minutes. The front lobby & desk area appeared fine, although, it is closed from 12am-6am, which limits some accommodations as well as transportation availability. I definitely felt less safe without a front desk agent. Shuttles are by appointment only. They must be arranged to go to the airport, especially before 6am. If you miss the shuttle to the airport, call Uber immediately! They will get you there faster. The property was ok in front & and the hallways but, the room was dismal. The old kitchen cabinet styles were cringy. I became very grossed out after seeing strange, thick dark drops splattered on the floor and near the wall behind the toilet. They could have been scraped and cleaned up!

Nothing

All

The property used a highly smelly soap for sheets and the smell was so pungent that it was impossible to sleep. Similarly the kitchen was cooked on and it left a smell that was also difficult to breath. The property felt not cared for

.

Nice, clean room. Fast check-in

Arrived late due to flight being delayed. Was told my reservation had been canceled and refused to allow me to check in leaving me stranded at 2AM. Was charged for the room anyway and are now refusing to refund my money. Hospitality?

When I got there, they said I didn't have a reservation. I showed them my booking on hotels.com. They said they couldn't find it. Hotels.com called them to confirm, and they still wouldn't give a room even though they had one because they told me I could pay for one. I also got asked about shuttle service and was hung up on.

Shuttle from airport to hotel non existent, had to Uber, front didn’t like answering the phone, my first room key didn’t work, phone in room didn’t work, there were no cups no water no ice bucket nothing in the room, cabinets were so old and gross looked like 1960s children’s furniture. Bed was very uncomfortable could feel every spring in it, ac squealed all night. Not somewhere I would have chosen to stay however my flight was delayed so late I stayed only because of how late it was and I was exhausted. Will never suggest this place to anyone!

The hotel was filthy, it had roaches the towels blankets and sheets were dirty and it had bed bugs

Somewhat rundown, but they are renovating. Staff was helpful. Room was okay, but definitely needed an update.

We called from the airport for the shuttle. We were told the driver was on his way, but it would be 40 minutes, even though the hotel is only a couple miles away. Got to the hotel lobby and there was nobody at the front desk after a few minutes, called the hotel again, and was told somebody would be there in five minutes. got to our room and the remote didn’t work for the TV. I needed to take our meds, but there wasn’t a cup glass anything in the room, but there was a refrigerator of microwave and a stove. No dishes plates no glasses cups no utensils whatsoever. call down and asked to bring up some cups so we could take her meds, and he said it would be a half an hour. Still hadn’t gotten them by the next morning. went down for the breakfast and was given a small bag of mini muffins and our choice of coffee tea or hot chocolate

I enjoyed my stay

The room with the check us into was unclean the shower still had soap pieces in it and hair and when we called the front desk to ask them to move rooms they said no because we had already unpacked some of our stuff before we saw the room had been unclean and they said it was probably from us there was trash under the bed and once I started looking at the sheets I don't think that they were clean it was horribly dirty and disgusting. I am traveling for medical purposes with my family and we needed to be here 2 weeks we paid for 2 weeks in advance I am traveling with two small service dogs and upon check-in they accepted copies of their service certificates but this morning management came to my door and said that we had to check out immediately because we didn't have the original document. They're refusing to refund our money and when I argued about it they called the local police department and had me cited for trespassing this is the worst extended stay hotel in Irving with the worst management I have never in my life been more disappointed and disgusted with a Wyndham property.

I had a late check in and the smell of cigarettes was lingering in the room and before I enter the building. That or some funky smell upon entering my room. I had to buy a candle to disguise/mask the smell. Also the “free breakfast” included was more of a “grab and go” highly disappointed in that among the other things. Really should give a late check in discount.

Everything of all the hotels I have ever stayed in this was the worse

Attendant not there when I arrived. Keys failed over and over again for every one I saw trying to get in their rooms. Shower and counters in bad shape. Screens torn. Refrigerator turned drinks to ice.

Rooms were not cleaned; trash in bathrooms,; sheets on bed not changed; room smelled. I had to be moved to a third room. The staff very rude.

The sheets were crusty, the bathroom was dirty, and i had a weird man follow me to my room and it made me very uncomfortable. and the staff was kind, but overall everything felt gross.

Front desk Staff was unfriendly. Bathrooms and kitchens were really stained.

Nice,quiet and clean. Great staff!

This place seemed really old. The "breakfast included” was coffee and instant oatmeal. No extra pillows. I will not be staying there again.

The “free breakfast” advertised is dry oatmeal packets with no hot water available, no spoons, and no bowls. A single packet of muffins was also available; not one packet per person, just one singular packet in total. Was checked in and given my key card to find my room was still dirty and uncleaned. Had to wait in the “lobby” while they tidied it up, which consisted of two chairs in front of the waiting desk. Granted it was a cheap stay, but you’re better off paying slightly more for better accommodations elsewhere.

Please pardon our appearance as we undergo renovations until further notice. During this time, only a grab and go breakfast is available. I walked all floors looking for vending and does not appear to be any renovation activity.

Rooms were absolutely filthy - our group had 3 - all very dingy and dirty - hotel had no breakfast whatsoever or coffee even though they had coffee pots in the lobby- no front desk clerk in the morning so no shuttle was available because there was no one at the front desk to call for it - either physically or by phone call from 430 till 8 AM

Roaches in the bathroom and eating area leftover food left in freezer from previous guests

Close to DFW shuttle service good although you have to ring to get picked up. Comfortable for a night stopover. Good price tag.

It’s a old hotel, very bad condition

Health hazard, they literally watered down the coffee mate which was of liquid water consistency. I’ve never seen that before from a CoffeMate large tube. I have a video of it. Cockroaches in bathroom and bathroom walls. Only oatmeal for breakfast with no spoons or hot water easily accessible. Hot water or spoons was not set up. They said they would put hot water in for the oatmeal but they did not. I had to get water in the back. They had to make coffee and that was not there when we came down at 8:30am. Note that this new ownership has taken on the name of Extended Stay which would explain the unacceptable safety standards and unsafe shortcuts they have taken.

Covient

Typical cheaply priced hotel. Room was tired, bathroom run down but to be expected. It works for a no frills place to sleep

The night front-desk clerk came across as careless and rude, the hotel was smelly and very dated. One of the sofa beds didn't have sheets on it. Adjacent rooms don't connect to each other, FYI. Their breakfast is a coffee machine and a few oatmeal packets and hot water (which ran out, so it was lukewarm oatmeal for me), and muffins I'm told, but they were out. The morning front-desk person, to her credit, did try to help. I'm surprised it is still in business. They did have plenty of electrical outlets, which was nice, but that was the highlight of the experience. In the morning, we talked to a couple who had a very similar experience.

Would NOT recommend

Not great. A bit run down. There was leftover food in the fridge - really gross. When I called the front desk they said they had no housekeeping until the next day.

The attendants of the hotel were attentive & welcoming. I would say the rooms for the price weren’t bad at all but would always suggest getting an updated look. There was a lot of dust in my room.

There was trash outside of doors and was there for over 12 hours. Breakfast is grab and go which I was told by the front desk that it was muffins. They said it was served from 6-9. When we got down there at 815 there was nothing there or even a spot for it. They said they were out but when I questioned they suddenly had some behind the counter.

I will recommend this property for anyone on a budget that needs a kitchen.

I was not impressed with the cleanliness or the condition of the room and bathroom.

Upon arrival the Hotel smells of musky odor. The rooms are spacious, but could use some maintenance. Microwave vent, and light fixture did not work. Bathroom vent, and blow dryer also did not work. Room had an Iron (that worked thankfully) but no ironing board. Rooms looked as if they had not been vacuumed in some time. Housekeeping never came to refresh our room. The 3rd floor window has no bars or screen covering so if you have kids it could be quite dangerous. On the upside the hotel is very close to the DFW airport and provides a shuttle. With that said you’re definitely paying for location, and not the quality of the hotel.

Dirty, smells really bad 😞 restroom was so dirty

Very friendly, you have made known where things are located