Fairfield Inn & Suites Houston Humble

Good

Beds were comfy Carpet and walls need some help

Everything was great

Location to airport. Property is undergoing renovations. Felt very unkept, disorganized, cluttered and dirty.

It was in a good location

Property is undergoing renovations. Felt very unkept, disorganized, cluttered and dirty.

It was in a good location

No

They’re currently going through a upgrade remodel. The first floor is completely done, which is where we stayed. It is a great economical hotel. That’s clean with a decent breakfast near the interstate shopping. Very quiet area definitely would stay again when visiting family.

Offered room service delivered. Room service called my room but was on hold and then line disconnected. I never got the food and after waiting almost 2 hours ordered through Uber Eats. I tried contacting them several times online with no phone number to call with no reply to my messages.

Wouldn’t stay again based off the rude employee on work on April 3rd at 9pm and the disappointing level of cleanliness in both rooms I was placed in.

When I arrived, the property felt like an active construction zone. There was construction happening on our floor, with noticeable debris and an overall unclean atmosphere. It did not feel welcoming or properly maintained. My room’s TV did not work for two full days before it was finally repaired. One friend staying across the hall had her toilet overflow, and it could not be fixed during her stay — she was told to use a restroom on the first floor even though we were on the second. Another friend on the third floor discovered mold in her room and had to leave the hotel entirely. A fourth friend also wanted to leave due to a strong, unpleasant smell in her room. My three friends who booked directly through Marriott were able to relocate to another Marriott property. Unfortunately, because I booked through Expedia, I was not given the same flexibility and felt stuck in unacceptable conditions. This experience was extremely disappointing and far below the standards I associate with Marriott. Cleanliness, maintenance, and guest comfort should never fall this short.

There were no rooms available

There were no rooms available

SanTovia was at the front desk she was as sweet as can be. She was able to help me out with my stay.

SanTovia was at the front desk she was as sweet as can be. She was able to help me out with my stay.

Room was clean. Staff was nice. The hotel is being renovated.

Room was clean. Staff was nice. The hotel is being renovated.

Clean room staff

Clean room staff

Paid twice booking and the hotel I need my money back asap or I'm getting a lawyer.

Paid twice booking and the hotel I need my money back asap or I'm getting a lawyer.

They were under renovation when I was there. The waffle maker didn't work and I always look forward to that when I stay there. Otherwise, the room was clean and the stay was cool

They were under renovation when I was there. The waffle maker didn't work and I always look forward to that when I stay there. Otherwise, the room was clean and the stay was cool

I was told there were no rooms and I would not be charged. The service was kind of rude. I saw I was charged, but was just told I wasn’t charged. I still haven’t been refunded.

I was told there were no rooms and I would not be charged. The service was kind of rude. I saw I was charged, but was just told I wasn’t charged. I still haven’t been refunded.

Clean room and welcoming staff.

Clean room and welcoming staff.

Yes

Yes

I signed up for a single bed and got two. It messed up my whole weekend. I will never stay at this hotel. I was told because I'm not a member is why I was moved to a double room. I am extremely upset.

I signed up for a single bed and got two. It messed up my whole weekend. I will never stay at this hotel. I was told because I'm not a member is why I was moved to a double room. I am extremely upset.

Everything met my expectations

Everything met my expectations

Clean

Clean

Everything was in walking distance

Everything was in walking distance

Great

Great

Flooding smell, not a good stay

Flooding smell, not a good stay

It was cool for the night.

It was cool for the night.

This property is sort of old and could use a few face lifts. Door frame to bathroom was rusted and shower curtain was torn at one end at the top. Room 216

This property is sort of old and could use a few face lifts. Door frame to bathroom was rusted and shower curtain was torn at one end at the top. Room 216

Only stayed only night. It was fine.

Only stayed only night. It was fine.

I food service they advertise was so over priced and after waiting a hour and half for food that never showed up I called domino's pizza.

It looked ran down and needs remodeled

It looked ran down and needs remodeled

I have been staying at this property for 5 or more years

I have been staying at this property for 5 or more years

Used for a long layover. Good for what it was, no more no less.

Used for a long layover. Good for what it was, no more no less.

Need update.

Need update.

Fairly easy Hotel needs an upgrade overall. One slow elevator doesn’t help

Very good

Fairly easy Hotel needs an upgrade overall. One slow elevator doesn’t help

The front desk worker was very rude. My bathroom flooded the first day there and the room was not clean.

The front desk worker was very rude. My bathroom flooded the first day there and the room was not clean.

Staff was excellent. Hotel is convenient to mall and restaurants.

Staff was excellent. Hotel is convenient to mall and restaurants.

The hotel is old and needs remodeling ! The reason i chose this hotel was because they advertised indoor swimming pool ! Got there to find out the pool had been closed for over a year Could not get a refund.

The hotel is old and needs remodeling ! The reason i chose this hotel was because they advertised indoor swimming pool ! Got there to find out the pool had been closed for over a year Could not get a refund.

Nice stay

Nice stay

The staff was so welcoming and friendly. It was comfortable and clean. The breakfast was good and plentiful. Overall a very good travel experience

The staff was so welcoming and friendly. It was comfortable and clean. The breakfast was good and plentiful. Overall a very good travel experience

Good

Stayed a night for an early flight. Everything was great

Stayed a night for an early flight. Everything was great

Exceptional

Nice rooms

Nice rooms

no daily room service, bed and pillows were uncomfortable, bathtub needed anti-slip material.

Overall luxury feel Nothing

Overall luxury feel Nothing

The bed was comfortable and breakfast delicious! I booked a king bed with a pull-out couch and didn't get that room.

I booked a king bed with a pull-out couch and didn't get that room.

The hotel was horrible....especially the front desk clerk Natalie...she was rude an out of line...will be calling corporate on her an the manager vic patel....stay clear of this place....Marriott would be ashamed of there name being used by these people an property...was supposed to stay 3 days only stayed one....yalls costumer service is way below standards!

The hotel was horrible....especially the front desk clerk Natalie...she was rude an out of line...will be calling corporate on her an the manager vic patel....stay clear of this place....Marriott would be ashamed of there name being used by these people an property...was supposed to stay 3 days only stayed one....yalls costumer service is way below standards!

The staff that welcomed us helped me with a problem and could not have been more understanding and helpful.

The staff that welcomed us helped me with a problem and could not have been more understanding and helpful.

I was not a fan of the breakfast but I have issues with food. My kids enjoyed it. We booked our stay there based on the indoor pool. I have 2 mentally challenged "adult" children that was extremely brokenhearted because they couldn't go swimming. I think it would have been great if y'all would coordinate with the hotel so people could be fully aware.

I was not a fan of the breakfast but I have issues with food. My kids enjoyed it. We booked our stay there based on the indoor pool. I have 2 mentally challenged "adult" children that was extremely brokenhearted because they couldn't go swimming. I think it would have been great if y'all would coordinate with the hotel so people could be fully aware.

Close to airport and mall.

Close to airport and mall.

Booked one night in the hotel. Was ok for that purpose. The reception staff were very friendly and I appreciated being pre-warned the hotel was busy so breakfast might be busy (it wasn’t in the end, was very quiet at breakfast). Was disappointed the pool wasn’t available to be used. Would stay here again if I needed a hotel in the area for one night, wouldn’t plan to stay for longer duration.

Booked one night in the hotel. Was ok for that purpose. The reception staff were very friendly and I appreciated being pre-warned the hotel was busy so breakfast might be busy (it wasn’t in the end, was very quiet at breakfast). Was disappointed the pool wasn’t available to be used. Would stay here again if I needed a hotel in the area for one night, wouldn’t plan to stay for longer duration.

Tile in the bathroom could use some maintenance

Tile in the bathroom could use some maintenance

Nice place to stay

Nice place to stay

Exceptional

No issues

No issues

It was good. I just wished the front desk was able to answer the phone when calling to confirm reservations. Overall, the stay was good! This was one of the hotels I would recommend when staying in Houston. The hotel was close to the mall and other food spots, so that was a plus!

It was good. I just wished the front desk was able to answer the phone when calling to confirm reservations. Overall, the stay was good! This was one of the hotels I would recommend when staying in Houston. The hotel was close to the mall and other food spots, so that was a plus!

If you just want a night at a hotel it’s clean the bed sleep good there’s the mall and a few restaurants close by

If you just want a night at a hotel it’s clean the bed sleep good there’s the mall and a few restaurants close by

Front desk was super cool and the breakfast attendant once we checked out. Welp I’m not a complainer it for 100 bucks I didn’t expect the water to be warm, shower was stained, the drain was broken so even if I wanted to soak I couldn’t. We pulled the covers back to inspect the bed and some type of bug was under the pillow. Rooms smelled like mold even after I Lysol it down. I’m very disappointed in my stay. This is not the Marriott experience I know.

Front desk was super cool and the breakfast attendant once we checked out. Welp I’m not a complainer it for 100 bucks I didn’t expect the water to be warm, shower was stained, the drain was broken so even if I wanted to soak I couldn’t. We pulled the covers back to inspect the bed and some type of bug was under the pillow. Rooms smelled like mold even after I Lysol it down. I’m very disappointed in my stay. This is not the Marriott experience I know.

Nikki was very nice and helpful.

Nikki was very nice and helpful.

Good

We did not like the tv, cheap towels, couldn't set room clock because, it had the wrong time. Overall it is a fair place to stay.

We did not like the tv, cheap towels, couldn't set room clock because, it had the wrong time. Overall it is a fair place to stay.

Great stay

Great stay

Exceptional

Nothing

Nothing

Only stayed one night. It was just what I needed for a room.

Only stayed one night. It was just what I needed for a room.

Location and price Noisy, right by busy Highway so could hear traffic all through night. Noise (footfalls)from floor above us woke me up and couldn’t go back to sleep. Very Noisy exhaust fan/ light in bathroom. Room was out of facial tissue, conditioner and shampoo had been watered down.

Easy to access.

Easy to access.

This hotel is filthy I cannot believe it is open for business. I will attach pictures and a video if possible. Room smelled of mildew/ mold. Mildew in fridge. Outdated, dingy hotel. Peeling, moldy wallpaper in hallway. When reported to the front desk staff, I was told “the inspector said it was ok.” I checked out after the second night. The first day I picked up my husband from the airport late and the next day was Thanksgiving…wasn’t spending the holiday trying to find a decent hotel. Only stayed at the hotel because it was recommended as being close to my relatives, of whom I was visiting. I am requesting a refund for the last night, as I did not stay, we checked out early. I would not recommend this hotel to anyone. If it had not been for the holiday, I would not have stayed at all!

Location Nothing it’s old and the room smells like mildew. The bathroom tile was loose.

Staff was extremely helpful and courteous!

Staff was extremely helpful and courteous!

My vehicle was broken into on the parking lot and it appeared to be a weekly occurrence. Guest should you extreme caution when staying at this hotel.

Best hotel near the airport

Best hotel near the airport

The staff took pride in their tasks and the hotel

The staff took pride in their tasks and the hotel

Extremely musty all the floors on the 4th floor has no air conditioning

Extremely musty all the floors on the 4th floor has no air conditioning

The property was clean

The property was clean

This property was conveniently located to where we were going. Breakfast was typical but good.

This property was conveniently located to where we were going. Breakfast was typical but good.

Nice, clean overnight stay. The staff waa very helpful with my change in itinerary.

Nice, clean overnight stay. The staff waa very helpful with my change in itinerary.

Easy access. Close to shopping and dining options.

Easy access. Close to shopping and dining options.

There was one particular person who made our stay 100% better. Her name is Natalie however, she said everyone can call her Nikki. She was super helpful. Always had a smile and always willing to help. I will definetly come back because of her exceptional service!!! Thank you Nikki PS she needs a raise!!! N/a

It was a great stay , indoor pool a plus!!

It was a great stay , indoor pool a plus!!

Poor service, hotel had a moldy pool, no cold water for shower only very hot water, reported it and nothing was done, refrigerator in room didn’t work

Poor service, hotel had a moldy pool, no cold water for shower only very hot water, reported it and nothing was done, refrigerator in room didn’t work

My children enjoyed themselves so much and said a special thank you to the service staff as breakfast was delicious!!

My children enjoyed themselves so much and said a special thank you to the service staff as breakfast was delicious!!

The lady at the front desk was amazing the only who knew me by my last name when I walked in felt so welcomed. She worked in the evening

The lady at the front desk was amazing the only who knew me by my last name when I walked in felt so welcomed. She worked in the evening

The staff at the front was rude. A black woman was extremely rude to me and another guest. I signed out of the hotel and asked them to keep my suitcases until the evening when I find another hotel. Upon returning at night my suitcases were not locked in a closet. They were in the room behind the front desk. I asked for my gallon of milk that could not fit in the fridge in my room. It was kept in the fridge in the kitchen unopened by me. The black woman started to argue with me while she was getting my milk. I stepped back and did not want to hear her speech. That day the cracked mirror in my room had pieces of the mirror fell on the carpet. I had to vacuum and pick up the glass from the mirror. I was put in that room with the wall mirror that was already cracked, The room on the other floor had a toile that should fit an elongated toilet seat, Instead they put a circular toilet seat on top of an elongated toilet. I stayed in that room for one day and asked for another room. I was then put in a room with a broken cracked wall mirror, I was not given any compensation for me the paid guest vacuuming up the broken glass. Instead I was verbally told off and threatened to call the police on me when I was leaving the hotel at night. i had signed out the hotel and went to find another one. I found a room at the Hampton Inn next door. I had to meet with my real estate agent in Tomball Texas. I returned at night just to get my suitcase, The employee then placed my gallon of milk on a seat outside of the hotel and then went inside and locked the top of the hotels glass door. She threatened to call the police. I signed out and was just getting my suitcase. My son said that day the same employee had an argument with the same woman. It was in the afternoon and that woman got her suitcase and checked out of the hotel. This was at the end of June.

Close proximity to mall and dining options was great for me and my family.

Close proximity to mall and dining options was great for me and my family.

Nice and clean at an affordable price.

Nice and clean at an affordable price.

Nice and clean

Nice and clean

advertise 'free, hot breakfast'. laughable. cold. stale biscuits along side the cold, swimming in grease, kinda sausage. apple juice had been watered down, however IT was cold.

advertise 'free, hot breakfast'. laughable. cold. stale biscuits along side the cold, swimming in grease, kinda sausage. apple juice had been watered down, however IT was cold.

Great Hotel. Outstanding location.

Great Hotel. Outstanding location.

Conveniently located to the airport, East check in, and very clean.

Conveniently located to the airport, East check in, and very clean.

There was a gutter falling off the property from the roof and it looked dangerous, as though it could cause serious damage to the vehicles parked in the parking lot below. the room I was in smelled of mold and the ceiling repair looked terrible. The air conditioner needed repair. The front desk staff were very nice and friendly.

There was a gutter falling off the property from the roof and it looked dangerous, as though it could cause serious damage to the vehicles parked in the parking lot below. the room I was in smelled of mold and the ceiling repair looked terrible. The air conditioner needed repair. The front desk staff were very nice and friendly.

On the night of May 13, the room in that hotel did not have telephone service, television service, or internet service. We went to talk to the girl at the front desk in person and she said that she understood our frustration and that they would make it up to us with a complementary night in the future. So we returned to that hotel on May 29 when we returned from our trip. The manager was there and gave a resounding No. He refused to keep the promise made. He said they never do that and he was never notified. He didn't even offer or look for a way to compensate us for the poor service. It was 10 at night, we were coming from the airport, we felt very tired, disappointed and frustrated. Given the poor service we received, we went to another hotel in the same area. We would have stayed at that hotel if the manager had handled the problem differently or if he had found a way to compensate us. Oscar & Ada Ortiz. Thanks

On the night of May 13, the room in that hotel did not have telephone service, television service, or internet service. We went to talk to the girl at the front desk in person and she said that she understood our frustration and that they would make it up to us with a complementary night in the future. So we returned to that hotel on May 29 when we returned from our trip. The manager was there and gave a resounding No. He refused to keep the promise made. He said they never do that and he was never notified. He didn't even offer or look for a way to compensate us for the poor service. It was 10 at night, we were coming from the airport, we felt very tired, disappointed and frustrated. Given the poor service we received, we went to another hotel in the same area. We would have stayed at that hotel if the manager had handled the problem differently or if he had found a way to compensate us. Oscar & Ada Ortiz. Thanks

The location was close to all places we were going and a Mall right around the corner from the hotel The only problem was the bathroom fan we advice the night clerk but when asked about it the next morning she never put in for a maintenance like she said

We came down to celebrate a friend birthday and visited a family member hotel was clean and quite.

We came down to celebrate a friend birthday and visited a family member hotel was clean and quite.

The hotel was very average. Aesthetically it was not that appealing. However, it was clean. Breakfast was below average.

The hotel was very average. Aesthetically it was not that appealing. However, it was clean. Breakfast was below average.

Staff were very courteous. Greeted every time. House keeping were also very nice and the whole place was spotless.

Staff were very courteous. Greeted every time. House keeping were also very nice and the whole place was spotless.

The Night Reception was absolutely amazing. The last two times we booked there we got a room we did not reserve. We asked for two Queen room and twice we get there and they telling us they only have a King Room. So twice my kids had to sleep on the floor.

Room was good. Staff was friendly. I thought indoor pools were always heated. My mistake. My granddaughters swam 3 times while there. Two of the times they gave them hand towels to dry off with. Was not enough. Just think they should have pool towels for swimmers.

Breakfast was amazing! There wasnt anything i didnt like

Breakfast was amazing! There wasnt anything i didnt like

Stop over hotwl fine for what it was

Stop over hotwl fine for what it was

Having to wait for traffic to get onto the on ramp.

Convenient location to the airport. Clean. Guest service person was nice and helpful.

Convenient location to the airport. Clean. Guest service person was nice and helpful.

Our room was wrong. Was supposed to have king bed but had double beds. Water leak in wall kept the carpet wet along the wall

I really enjoyed the staff experience here. Mrs Pie and Natalie go above and beyond for their guests.

I really enjoyed the staff experience here. Mrs Pie and Natalie go above and beyond for their guests.

Location to restaurants and stores.

Location to restaurants and stores.

beds were hard

beds were hard

Clean, great people

Clean, great people

Great customer service

Great customer service

Everything was great! The only problem was there was only one icemaker and it was broken. The staff were excellent. Very friendly and professional.

Everything was great! The only problem was there was only one icemaker and it was broken. The staff were excellent. Very friendly and professional.

Needs updating and front desk staff needs to be professionally trained

Needs updating and front desk staff needs to be professionally trained

The hotel had a stench to it and I believe our room (220) was above the pool it often smelled like mildew in our room.

The hotel had a stench to it and I believe our room (220) was above the pool it often smelled like mildew in our room.

Everything was perfect, the staff were AMAZING. Would definitely stay again.

Everything was perfect, the staff were AMAZING. Would definitely stay again.

2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok. 3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds. I have never in my life experienced such rudeness from a business. Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.

2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok. 3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds. I have never in my life experienced such rudeness from a business. Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.

Smell of weed in hall on floor 2 was disappointing (illegal in TX too) Wood floor in elevator starting to appear worn and dirty on edges. Otherwise, room was clean and comfy.

Smell of weed in hall on floor 2 was disappointing (illegal in TX too) Wood floor in elevator starting to appear worn and dirty on edges. Otherwise, room was clean and comfy.

Mrs. Pie was the best! She was really sweet and make our stay great.

Mrs. Pie was the best! She was really sweet and make our stay great.

Quick overnight stay. Close to parking for airport

Quick overnight stay. Close to parking for airport

I booked this hotel for an airport layover. There was no indication on the description that this hotel has NO AIRPORT SHUTTLE. The transportation cost to and from the airport cost as much as one night at the hotel. There was also no restaurant in the hotel. Walking to get food was through a sketchy neighborhood. This hotel is only useful for travelers with a vehicle.

I booked this hotel for an airport layover. There was no indication on the description that this hotel has NO AIRPORT SHUTTLE. The transportation cost to and from the airport cost as much as one night at the hotel. There was also no restaurant in the hotel. Walking to get food was through a sketchy neighborhood. This hotel is only useful for travelers with a vehicle.

Our trip was really good. Loved the ambience and a very good night sleep.

Our trip was really good. Loved the ambience and a very good night sleep.

Will bot stay at hotel again!

Will bot stay at hotel again!

Nice room. Clean building. nice pool, friendly staff

Nice room. Clean building. nice pool, friendly staff

The front desk personnel were friendly but made sure I knew that there are no accommodations like early check in or late check out for third party vendors. The room was disgusting. The mattress had visible stains and was flipped as well the sheets. There were rust marks everywhere. My granddaughter and I were only there less than a day so I didn’t put up a fight because we were made to feel less than by not booking through marriott directly lol. SMH. I didn’t fuss or fight about it.

The front desk personnel were friendly but made sure I knew that there are no accommodations like early check in or late check out for third party vendors. The room was disgusting. The mattress had visible stains and was flipped as well the sheets. There were rust marks everywhere. My granddaughter and I were only there less than a day so I didn’t put up a fight because we were made to feel less than by not booking through marriott directly lol. SMH. I didn’t fuss or fight about it.

It was great

It was great

In the end, I booked a room next door.

In the end, I booked a room next door.

Staff is friendly and the rooms are clean

Staff is friendly and the rooms are clean

Comfortable clean stopover near airport for flight next day. Friendly staff

Comfortable clean stopover near airport for flight next day. Friendly staff

Great

Great

I enjoyed my stay. The staff were pleasant and the rooms were clean.

I enjoyed my stay. The staff were pleasant and the rooms were clean.

The front desk was very nice and accomodating.

The front desk was very nice and accomodating.

Clean and safe.

Clean and safe.

Great

Great

I arrived early at the hotel. Because my flight got in early. Was told there’s no rooms right now available until like 12pm which is fine. I kind of knew that. But I told the front desk AT LEAST 3x. That the refrigerator wasn’t working and they kept telling me they were going to have the maintenance person come and fix it. And they never did! Yes they offered me another room. But I had already unpacked and that’s an inconvenience. Before they assign you a room. They should make sure. We can use all the amenities offered!

Enjoyed our weekend stay

Great hotel

The room was clean and quiet just what i needed for my stay.

Staff is awesome. It’s always a nice stay.

Nice

Customer service was great, breakfast didn't have options for people who don't eat pork.Had to call maintenance to fix electrical socket when it should have been done when I got there.

I needed to book a quick hotel room for 1 night. Easy booking.

Rooms need updated but they have breakfast and friendly staff.

The staff from the check in to check out was attentive, helpful and everyone really nice. Manager Chrishan(sp?) helped with a problem I had with airline tickets and went above and beyond. Very much appreciated. Fitness Center very adequate also if you want to use it and we did. We didn't know what to expect for breakfast which is also provided but it had everything and more to satisfy all tastes. If we ever have to come back to Houston this is where we'll stay hands down. Kudos to all.

Staff were real friendly, room was very clean! Breakfast was great the two days we were there. Bacon, sausage, pancakes, eggs, etc, full breakfast! Great when you have children with you. Great room rate!

Clean nice hotel and road would recommend to family and friends

Clean, courteous staff, comfortable beds and good air conditioning. Only one problem--I wanted to watch Fox News and even though it showed on the TV menu, when I clicked on the channel it was a black screen that just said "Fox News" and apparently blocked so I couldn't watch it.

The person who checked us in was so kind and helpful. It was so nice after such a stressful drive.

The staff was amazing! It was a gentlemen by the name of Mr. James if I'm not mistaken and he was outstanding. He was so nice and helpful. I'm pretty sure I bothered him a 100 times but he was still so kind and happy to help!

Good stay. Good location.