Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX

It was good just a bit loud….

NOTHING , but the staff were nice and respectable . The rooms were atrocious. The first room had ripped up carpet, stains on the curtains, hair everywhere in the bathroom , no remote , light was out bad smell , broken door , and stains on the chairs and couches .

Good bed Poor breakfast and the pool is very cold, wherever the pool is indoor

Poor breakfast and the pool is very cold, wherever the pool is indoor

The staff was very rude. I got a room that was dirty crack wall. The picture had nothing to do with what they gave me old furniture. I had to request a transfer and they got upset because I requested a transfer. I do not recommend this place at all and I don’t travel that much. It was a bad experience.

Property is undergoing some renovations and this property was part of the Harvey flood years ago it needs some work but the staff is great the breakfast is excellent the hotel is kept extremely clean just don't expect five-star amenities and be prepared and it's a little bit run down but the people here are fantastic. And besides look at the price you're paying for it you're not going to get better than that I stayed in the king suite with a separate bedroom and it's fantastic

Out room was old and dingy. Our door was so hard to open and close. Some of our lights didn’t work and our TV was wobbly so we had to hold it up with a cup and the blocks were broke on the window so we couldn’t open the window to hear the rain, but the bed was super soft and the shower was clean.

Loud construction work on the property kept us awake. This location is independently owned and operated away from the original hotel name.

Very good place its clean and nice thank you 😊

The room was nice and clean.

was for the indoor pool. The kids couldn’t even get it because it was freezing. We asked the person at the counter to turn the air off in the pool room but he refused. The room was okay but the couch ans chair were filthy.

The room was very clean and they were doing some remodels to update the property as well.

The room included two dressers; however, both were in poor condition, with drawers that would not stay closed due to worn-out runners. Breakfast offerings were very limited, both in variety and quantity. Although there are signs indicating that the hotel is undergoing renovations (with construction materials and flooring visible in common areas) it still has a long way to go before it can be considered modern. For example, the room lacked basic amenities such as USB ports, a safe, and closet doors. Overall, my stay was poorly acceptable; the mattresses were comfortable, and the linens were clean. However, it is not a property I would choose to return to.

I did like it it was dirty the room are old not like the one on pictures and the staff very rude I will never come back to this please is horrible

Feeling pretty good,

Parking was fine. Check in employee was very dry and not personable. Checkout employee was pleasant. There were finger nail clippings in the corner of our room and food crumbs under the air conditioner.

This was a very dirty property. It is also being remodeled and that does not help at all.

Great Place to stay.

Ew. Gross. Yuck. Don’t do it. The place does not look like the nice pictures as advertised. Breakfast was ok. The room was so gross!

Great

Check if the restrooms are working properly

Exceptional

Not very friendly staff older condition breakfast very average would probably not recommend this property

Otherwise, it's a dump

Very good

Personally feel Need to improve pillow quality and little more cleaning for carpets Rest is all good

It was great to me. The staff was pretty cool. The rooms was clean. The breakfast was good.

Everything was great!

The hotel shows its age. Our outlets were coming out from the wall, the bottom of the bathroom door was damaged, the bathroom door wouldn’t latch or lock. The breakfast was very small and was out of eggs and bacon, took a very long time to restock. There was one other family (4 people) at the breakfast, seemed odd to be out of so much. We paid around $120 and I would say this would better compare to a $70-$90 room/stay.

Rooms have an odd smell lingering an the couch was very stained but otherwise the bed was really comfortable and the rooms are spacious and breakfast wasn’t bad at all

The great Help from Ms. Veronica Clean and great service

The great Help from Ms. Veronica Clean and great service

The rooms are not the ones shown in picture or nowhere near them. This is a very ran down hotel and they are not truthful.

The overall experience was great. It’s just when I first arrived the lights in my room did not work and I had to be moved and then the next day my key card did not work.

Room was okay it was not the worst but it had stains in the curtains and would not close completely. Spacious room, most definitely but not enough towels. Our door would get stuck a few times, and you would think it had many floors how slow the elevators moved. Food was ok but they made sure it was replaced when it would get low.

The room had a lot of damages. Some of the light switces didnt work.

Breakfast not as Choice's Hotels. And the reception guy can be more friendly or kind. Room was ok and bathroom as well.

Exceptional

Disgusting room. It’s as if they made up the beds but did not clean the run. Sofa was stained. Smelled like smoke. Refund requested after received after the from desk walked the room himself.

Room was clean but dirty. The floors are stained, the room paint was peeling. For the price I would say it was low quality. I was afraid of catching something.

Room not the newest, clean but damaged. Staff was cool, very helpful both morning and night shift. Gym had a lot of broken equipment but we made due. You get what you pay for here…. Nice place to stay on a budget if you don’t plan on being in the room much.

Exceptional

The shower handle and spout fell off if you touched them. Carpet was old and worn.

The shower handle and spout fell off if you touched them. Carpet was old and worn.

The location was near restaurants and a mall we could walk to. The bed was clean. The reason we chose this hotel from the site was the free airport shuttle they offered. They do NOT have an airport shuttle and we ended up paying $44 for a taxi ride. Also carpet was severly stained as well as curtains in room were horribly stained. It was a basic no frills stay. Outdated decor.

The location was near restaurants and a mall we could walk to. The bed was clean. The reason we chose this hotel from the site was the free airport shuttle they offered. They do NOT have an airport shuttle and we ended up paying $44 for a taxi ride. Also carpet was severly stained as well as curtains in room were horribly stained. It was a basic no frills stay. Outdated decor.

Overall it was indeed a good stay. Quiet. Food - ok.

Overall it was indeed a good stay. Quiet. Food - ok.

Nothing

Exceptional

Very good

Although the staff was very friendly and nice, it couldn’t make up for all that it lacked. So others may know there is no shuttle at this hotel and yes, they have a pool, but it is not heated. It’s more like an ice bath like a sport so ice bath! If you like really soft beds, you will not find them here they’re more for people who like really hard firm that the bed was very hard. I think that the hotel could’ve been cleaned more looked after failure to keep the force cleaned by the elevator, then the hole in the pool room where it looks like someone shattered out the window and pcs of the floor is coming off! I would not book this hotel again. I feel like we overpaid we were ripped off I wouldn’t pay over 80 and when you compare it to some of the other nicer ones it just does not stack up. I would give this hotel a six.

Although the staff was very friendly and nice, it couldn’t make up for all that it lacked. So others may know there is no shuttle at this hotel and yes, they have a pool, but it is not heated. It’s more like an ice bath like a sport so ice bath! If you like really soft beds, you will not find them here they’re more for people who like really hard firm that the bed was very hard. I think that the hotel could’ve been cleaned more looked after failure to keep the force cleaned by the elevator, then the hole in the pool room where it looks like someone shattered out the window and pcs of the floor is coming off! I would not book this hotel again. I feel like we overpaid we were ripped off I wouldn’t pay over 80 and when you compare it to some of the other nicer ones it just does not stack up. I would give this hotel a six.

Superb

I love being able to eat breakfast with my family in the morning. The hotel is comfortable for me and my family. I enjoyed my stay as well as my children. I did not like there was only biscuits and gravy for the breakfast choice. The coffee wasn't really good, but it was drinkable. I needed more towels in the restroom.

I love being able to eat breakfast with my family in the morning. The hotel is comfortable for me and my family. I enjoyed my stay as well as my children. I did not like there was only biscuits and gravy for the breakfast choice. The coffee wasn't really good, but it was drinkable. I needed more towels in the restroom.

There was a huge roach dead under the desk in our room. The lady working at the front desk didn’t seem shocked or worried when I told her. She didn’t ask any questions just said she would issue a full refund.

There was a huge roach dead under the desk in our room. The lady working at the front desk didn’t seem shocked or worried when I told her. She didn’t ask any questions just said she would issue a full refund.

Furniture‘s outdated room can use remodeling, breakfast was horrible

Furniture‘s outdated room can use remodeling, breakfast was horrible

Bugs customer service horrible

Bugs customer service horrible

We had to wait over 30 minutes past our check in time to get to our room. The pool was cold, green, dirty, and no available towels. When asked for more towels, we were provided with small had towels. The door to the room had to be pushed very hard or kicked open due to being stuck every time in the upper corner. In the room: the chair was ripped, the shower tile was cracked, the toilet tilted forward when sitting on it, there was clothing from the last guest under the bed, the drawers in the cabinet wouldn’t stay closed, pillows were very flat, and the bed comforter was stained. The breakfast was lacking as well - the biscuits were hard as rocks and the napkins were thin, small cocktail napkins.

We had to wait over 30 minutes past our check in time to get to our room. The pool was cold, green, dirty, and no available towels. When asked for more towels, we were provided with small had towels. The door to the room had to be pushed very hard or kicked open due to being stuck every time in the upper corner. In the room: the chair was ripped, the shower tile was cracked, the toilet tilted forward when sitting on it, there was clothing from the last guest under the bed, the drawers in the cabinet wouldn’t stay closed, pillows were very flat, and the bed comforter was stained. The breakfast was lacking as well - the biscuits were hard as rocks and the napkins were thin, small cocktail napkins.

Lobby looked updated; front desk employee was curious and helpful as he could be. Pool had random items on the bottom with no heat & no poop towels in stand; pool room was cold with broken window covered up by cardboard; altercation at 1am our front of hotel with screaming that lasted 40 minutes and no law enforcement intervention; large stains on carpet; pull out couches had no pillows or bedding as they ran out and none already in rooms when booking was for 3 people (king suite + pull out sofa); pull out sofa mattresses are cardboard flat and falling through springs.

Lobby looked updated; front desk employee was curious and helpful as he could be. Pool had random items on the bottom with no heat & no poop towels in stand; pool room was cold with broken window covered up by cardboard; altercation at 1am our front of hotel with screaming that lasted 40 minutes and no law enforcement intervention; large stains on carpet; pull out couches had no pillows or bedding as they ran out and none already in rooms when booking was for 3 people (king suite + pull out sofa); pull out sofa mattresses are cardboard flat and falling through springs.

Good place

Good place

No full length mirror The loud bathroom fan is on anytime the light is turned on. It’s annoying.

It’s location and breakfast was great Everything

The night clerk was rude and extremely racist against my husband

The night clerk was rude and extremely racist against my husband

Everything Nothing

Everything was nice

Everything was nice

The air conditioner was extremely loud throughout the night. The room was in

The air conditioner was extremely loud throughout the night. The room was in

Room is dirty and does a bad smell, staff are not friendly.

Room is dirty and does a bad smell, staff are not friendly.

Not clean, pool looked very yucky (green’ish, felt slimy, dirty floor), drawers kept opening on their own (dresser and night stand), shower was not clean, pictures did not accurately depict what was there. Ceiling looked a bit scary, very stained from old water leaks. Staff was very friendly.

Not clean, pool looked very yucky (green’ish, felt slimy, dirty floor), drawers kept opening on their own (dresser and night stand), shower was not clean, pictures did not accurately depict what was there. Ceiling looked a bit scary, very stained from old water leaks. Staff was very friendly.

Yes I had a great wonderful experience in the room and the staff was wonderful and great and healthy

Yes I had a great wonderful experience in the room and the staff was wonderful and great and healthy

The lobby was clean and organized. The room was vacuumed and clean. The TV was big! The sheets had a tear in them. The comforter also was very distressed. (Rip in it too) and the flat sheet was on top of the comforter.The shower head was nasty. The furniture was outdated. Also not enough outlets. No safe. No closet. Only one washcloth for 2 people.

The lobby was clean and organized. The room was vacuumed and clean. The TV was big! The sheets had a tear in them. The comforter also was very distressed. (Rip in it too) and the flat sheet was on top of the comforter.The shower head was nasty. The furniture was outdated. Also not enough outlets. No safe. No closet. Only one washcloth for 2 people.

Everything was great. Definitely will be staying again

Everything was great. Definitely will be staying again

As

As

Clean. Helpful stuff. Breakfsst could be better.

Clean. Helpful stuff. Breakfsst could be better.

Clean yes furniture could use cleaning.swim area had broken gl broken window with caution tape

Clean yes furniture could use cleaning.swim area had broken gl broken window with caution tape

The accommodation met my expectations in terms of comfort, service, and cleanliness. The location is poor because it's in an area far from basic services.

The location is poor because it's in an area far from basic services.

No toilet paper por 2 days No towels for 2 days No hot water reach customer service multiple times and they said they will get back to me and never did

No toilet paper por 2 days No towels for 2 days No hot water reach customer service multiple times and they said they will get back to me and never did

Nine

Nine

I have stayed at this hotel many times over the years. I will not be staying there again.. we had issues with our first weeks accommodation there where they said they would hold our luggage for two days while we weren’t there and then turned around and said they did not say it so we didn’t have any luggage for a couple of days and then on our final stay there for two nights we were in a room with bedbugs. I went straight down in the middle of the night and had our room changed the next day. I had to broach it with the staff and they were very non-concerned and just kept asking. What did I want them to do? I explained to them that they needed to get the room cleared out properly and fumigated and get rid of the mattress and they just said they didn’t have to. They literally just took the sheets and wash them and they did not care about us being there. I will never stay in this hotel again, which is a shame because it’s so convenient in location and used to be a nice little hotel.

I have stayed at this hotel many times over the years. I will not be staying there again.. we had issues with our first weeks accommodation there where they said they would hold our luggage for two days while we weren’t there and then turned around and said they did not say it so we didn’t have any luggage for a couple of days and then on our final stay there for two nights we were in a room with bedbugs. I went straight down in the middle of the night and had our room changed the next day. I had to broach it with the staff and they were very non-concerned and just kept asking. What did I want them to do? I explained to them that they needed to get the room cleared out properly and fumigated and get rid of the mattress and they just said they didn’t have to. They literally just took the sheets and wash them and they did not care about us being there. I will never stay in this hotel again, which is a shame because it’s so convenient in location and used to be a nice little hotel.

Clean facilities nice service staff easy access from the highway

Clean facilities nice service staff easy access from the highway

It was fresh and delicious

It was fresh and delicious

The hotel was okay for a night or two. The door key pads didn’t work well and ours broke and we had to change rooms in the middle of the day since no maintenance was available to fix it. Otherwise it was easy to get in and out of the area.

The hotel was okay for a night or two. The door key pads didn’t work well and ours broke and we had to change rooms in the middle of the day since no maintenance was available to fix it. Otherwise it was easy to get in and out of the area.

We have stayed at your hotel numerous times and have always had a positive experience. However, during this most recent stay, we encountered a disappointing issue that I feel is important to bring to your attention. Before leaving for our holiday, I phoned the hotel and asked to speak with the manager. I believed I was speaking with, and I specifically asked whether it would be possible to leave two pieces of our luggage at the hotel for two days while my husband departed on a cruise and my daughter and I flew back from New York. I was assured that this would not be a problem. Unfortunately, when my husband checked out today and brought our luggage downstairs, he was informed that the bags could not be stored. The staff member he dealt with—and whom I later spoke with—was rude and showed little concern for our situation, despite the fact that I had arranged this in advance. As a result, my husband has had to take the bags with him, leaving my daughter and myself without luggage until 6 December. We are already booked to stay at your hotel again on 6 December, but this experience has caused us considerable inconvenience and disappointment. I would appreciate it if you could look into this matter and provide clarification on why the previously confirmed arrangement was not honoured.

We have stayed at your hotel numerous times and have always had a positive experience. However, during this most recent stay, we encountered a disappointing issue that I feel is important to bring to your attention. Before leaving for our holiday, I phoned the hotel and asked to speak with the manager. I believed I was speaking with, and I specifically asked whether it would be possible to leave two pieces of our luggage at the hotel for two days while my husband departed on a cruise and my daughter and I flew back from New York. I was assured that this would not be a problem. Unfortunately, when my husband checked out today and brought our luggage downstairs, he was informed that the bags could not be stored. The staff member he dealt with—and whom I later spoke with—was rude and showed little concern for our situation, despite the fact that I had arranged this in advance. As a result, my husband has had to take the bags with him, leaving my daughter and myself without luggage until 6 December. We are already booked to stay at your hotel again on 6 December, but this experience has caused us considerable inconvenience and disappointment. I would appreciate it if you could look into this matter and provide clarification on why the previously confirmed arrangement was not honoured.

Nice room. Wonderful staff. Will visit again for the fourth time. Thank you

Nice room. Wonderful staff. Will visit again for the fourth time. Thank you

The hotel smelled damp and of mold. The carpet in our room was wet, and mold was present. We immediately left and booked a different Hotel. Should have read more reviews before booking.

The hotel smelled damp and of mold. The carpet in our room was wet, and mold was present. We immediately left and booked a different Hotel. Should have read more reviews before booking.

The beds were comfortable. Our front desk clerk was cool. My golf partner and I flew into Houston early Saturday and played golf as I knew we couldn't check in that early. At 245p while still on the course the manager at Country Inn called and said he didn't have the room I had reserved, weeks before, a One bedroom suite with two Queen beds. He said he had a King. I told him that wouldn't work and we'd be there in an hour to sort it out. At the front desk, the manager wasn't around, a young man said he had the room with two queen beds. We checked in. It wasn't the suite, but tired from travel and golf, I didn't go down and moan. The room however was sub par except for the beds. The carpet was worn through, the only chair was severely stained, the television was manufactured in November 2012, the toilet seat had to be tightened down (by me, by hand), the flush lever was loose and the coating was worn down to metal, there was no working bathroom fan and the interior side of the bathroom door was peeling from moisture. The room was clean and we were too tired to fuss. The room was also next to the roof access door and early Monday morning a crew went to work up there and left a mess in the corridor, which was still there when we checked out on Tuesday. It wasn't a great or even good stay but it was adequate. Breakfast was average. We won't stay there again.

Everything was perfect

Everything was perfect

The hotel was located within 10 minutes of where I needed to be this weekend. The room, and bed, was comfortable. There was a decent selection of items for the included breakfast. The hotel, and room, was very clean. Having a later checkout time available. More selections in the hotel store for purchase. Both room keys became inoperable during my stay, which was annoying.

Nice little indoor pool, convenient to airport (no shuttle) breakfast was biscuits and gravy every day. I wanted some bacon or sausage! And more fruit selections. I was satisfied with the level of cleanliness

Nice little indoor pool, convenient to airport (no shuttle) breakfast was biscuits and gravy every day. I wanted some bacon or sausage! And more fruit selections. I was satisfied with the level of cleanliness

Overall Very good!

Overall Very good!

1st room was completely torn down, and second room had filthy carpet with stains. Hotel needs an upgrade. I was happy to only spend one night with them. Staff was courteous but won't return to this hotel.

1st room was completely torn down, and second room had filthy carpet with stains. Hotel needs an upgrade. I was happy to only spend one night with them. Staff was courteous but won't return to this hotel.

had 1/3 roll of toilet paper had to as for more no cover on tub overflow no seat in tub/shower on shower handle on hose as this was accessible/handicap room

had 1/3 roll of toilet paper had to as for more no cover on tub overflow no seat in tub/shower on shower handle on hose as this was accessible/handicap room

The room was not really up to par. The sheets were stained with old stains. The curtains were stained and the faucet and toilet were old and grungy

The room was not really up to par. The sheets were stained with old stains. The curtains were stained and the faucet and toilet were old and grungy

The only reason I booked this hotel was because it stated it had an indoor heated pool. The pool is inside but it is not heated. Would have stayed closer to the event I was attending if this had been stated.

The only reason I booked this hotel was because it stated it had an indoor heated pool. The pool is inside but it is not heated. Would have stayed closer to the event I was attending if this had been stated.

I did not like anything about this property! To start i was moved three times with thin three hours of my stay! Fire alarm was going off and smelled like fire, old electrical lines, and cords, the front office lady had no knowledge of the alarm going off due to it not showing, hints there system is extremely old and if a fire would of ruptured, no one would of known till it was too late, the second room we were moved to smelled like mildew, and ac was adjusted but it stayed 80 degrees in our room the entire 2 and half hours we were there, we had plans and dealing with a constant issues, and a hot room was not in the plan, right before leaving we were moved again. Where we were meet with the smell of weed, old carpet, stained sheets, stained pillows, torn furniture, everything was old and had a horrid smell, BLACK MOLD IN ALL THE VENTS, growing on the wall in every room. The best morning we took pictures of everything, and continued to check out and end our stay with the front office man refusing a refund, the worst ever hotel i’ve ever stayed in.

Safe and easy parking

Safe and easy parking

Nothing The first room starting leaking water from the smoke detector The second room had dirty shirts and mold in the bathroom Both rooms and hallways smelled - not with a pleasant smell, it was overwhelming

It’s in a good location close to the grandkids There was nothing not to like

Clean room| good parking

Clean room| good parking

Mold in room , roaches, when asked staff to come do housekeeping all that was done was new towels put in restroom no cleaning whatsoever when we checked in the previous people who stayed in the rooms hair was in the bed and hair ties were all around the room. It smelled like mildew each time entering the room. I will never be back

Mold in room , roaches, when asked staff to come do housekeeping all that was done was new towels put in restroom no cleaning whatsoever when we checked in the previous people who stayed in the rooms hair was in the bed and hair ties were all around the room. It smelled like mildew each time entering the room. I will never be back

The hotel itself was kinda ru.n down. The room was pretty spacious and quiet. Just very runned down. Staff was very nice and attentive. They had a breakfast they had a pool. The pool was kinda chilly. There was a huge mall and shopping nearby, but not very easy to get with no sidewalks. It’s a good deal if you’re passing by for a night or 2.

The hotel itself was kinda ru.n down. The room was pretty spacious and quiet. Just very runned down. Staff was very nice and attentive. They had a breakfast they had a pool. The pool was kinda chilly. There was a huge mall and shopping nearby, but not very easy to get with no sidewalks. It’s a good deal if you’re passing by for a night or 2.

Good service

Good service

Room smelled like mold and mildew

Room smelled like mold and mildew

They lied so I wouldn’t get a refund for checking out early due to being ill. Just to keep my money. Garbage hotel!

They lied so I wouldn’t get a refund for checking out early due to being ill. Just to keep my money. Garbage hotel!

Our stay was wonderful! This hotel is clean, safe, and comfortable! It is in a great location and very affordable.

Our stay was wonderful! This hotel is clean, safe, and comfortable! It is in a great location and very affordable.

Indoor pool and outside is closed in with lots of places to sit. Laundry area was clean. They provided breakfast ad it was decent considering it’s a hotel. There was black mold in the bathroom. They didn’t provide sheets or pillows for the pullout couch.

Big clean room

Staff were not concerned that they did not have items or that they didn't have knowledge of property. That they made mistakes was of no consequence or how it affected customer

Staff were not concerned that they did not have items or that they didn't have knowledge of property. That they made mistakes was of no consequence or how it affected customer

Terrible atencion del personal, cero profesional. Llegue 6 años seguidos a ese hotel y ha cambiado. No lo recomiendo y NO regreso!!

Terrible atencion del personal, cero profesional. Llegue 6 años seguidos a ese hotel y ha cambiado. No lo recomiendo y NO regreso!!

Quiet- easy assess. Room was nice. Dingy carpet. Very old. Stained. Countertop corners dingy. Bathroom- pristine. Nice. Shower nice. Air conditioning- hard to fix temperature. Buttons missing. Washer/dryer- perfect.

Quiet- easy assess. Room was nice. Dingy carpet. Very old. Stained. Countertop corners dingy. Bathroom- pristine. Nice. Shower nice. Air conditioning- hard to fix temperature. Buttons missing. Washer/dryer- perfect.

It was a great location and the breakfast was AWESOME!! The first stay our bathroom was not accessible for my mom whom was handicap!! Also the pool water was ice cold so my son couldn’t swim because the water temperature was too cold!!

Location. Breakfast variety and hours The pool was freezing. Half of the gym equipment didn't work. The microwave in our room didn't work right. Stains on the carpets. Messy outdoor patio. Talked outside with other guests who had a lot of issues in their room as well. Not a good hotel for the money.

It was peaceful There was nothing about the property that I didn’t like.

Jacuzzi in room and a pretty good breakfast

Bad vibes

Bad vibes

Friendly staff

Friendly staff

Check-in easy; room organizer; overwhelming pungent smoking odor (in a non-smoking room) permeated the entire room and bathroom; bathroom vent is BOOMING

Check-in easy; room organizer; overwhelming pungent smoking odor (in a non-smoking room) permeated the entire room and bathroom; bathroom vent is BOOMING

Employees did what they could Their add in booking said they had free airport shuttle and they don’t

Quiet hotel near shopping area

Quiet hotel near shopping area

The hotel had very weird smell in the room.

No

The hot water didn’t work. They didn’t tell me at check in. Upon checking out I asked if I would be compensated for the inconvenience and they didn’t know. Unacceptable.

The hot water didn’t work. They didn’t tell me at check in. Upon checking out I asked if I would be compensated for the inconvenience and they didn’t know. Unacceptable.

The rooms are very dated and old. The TV is analog and doesn’t get good reception and only a couple of channels . However, the mattress is comfortable and the rooms are nice and big. I think I was given an upgraded room to a suite when I checked in. The staff go above and beyond to help. All in all, it wasn’t too bad. Just an older property that needs some upgrading.

The rooms are very dated and old. The TV is analog and doesn’t get good reception and only a couple of channels . However, the mattress is comfortable and the rooms are nice and big. I think I was given an upgraded room to a suite when I checked in. The staff go above and beyond to help. All in all, it wasn’t too bad. Just an older property that needs some upgrading.

Hotel was clean and staff was friendly.

Hotel was clean and staff was friendly.

We checked in at 2:30, at 6:00 my kids went to shower and there was no hot water. I called to the desk and was told the heater has been broken since early afternoon. Was told the plumber is on site working on it and it will be fixed shortly. As of noon the next day it still was not fixed. At 6;00 I walked the outside of the hotel and saw absolutely no sign of a plumber. I asked the staff if I could see the plumber and was told no. They were continuing to check people in and not telling no one the hotel had no hot water. The staff lied to Expedia when they called as well. Management refused to speak to me as well. Expedia did basically nothing as well and offered us a $30 voucher. A new hotel with hot water is what should have been offered.

We checked in at 2:30, at 6:00 my kids went to shower and there was no hot water. I called to the desk and was told the heater has been broken since early afternoon. Was told the plumber is on site working on it and it will be fixed shortly. As of noon the next day it still was not fixed. At 6;00 I walked the outside of the hotel and saw absolutely no sign of a plumber. I asked the staff if I could see the plumber and was told no. They were continuing to check people in and not telling no one the hotel had no hot water. The staff lied to Expedia when they called as well. Management refused to speak to me as well. Expedia did basically nothing as well and offered us a $30 voucher. A new hotel with hot water is what should have been offered.

No hot water for 3 days sucked. Room was very nice. Staff was excellent

No hot water for 3 days sucked. Room was very nice. Staff was excellent

Sheets was dirty was without hotwater for 3 days the night shift woman was rude to my brother cuz he ask for clean sheets and they did nothing to rectify being without hot eater for 3 days but a sorry

Sheets was dirty was without hotwater for 3 days the night shift woman was rude to my brother cuz he ask for clean sheets and they did nothing to rectify being without hot eater for 3 days but a sorry

I was alerted at check in that there was no hot water. I asked to cancel my reservation and refund the room I prepaid for and the manager did not allow his staff to cancel and refund. They also tried calling him numerous times and he was not answering their calls or texts. Escalated to Expedia to get me a refund.

I was alerted at check in that there was no hot water. I asked to cancel my reservation and refund the room I prepaid for and the manager did not allow his staff to cancel and refund. They also tried calling him numerous times and he was not answering their calls or texts. Escalated to Expedia to get me a refund.

It is nice and quiet

It is nice and quiet

Fantastic for the price

Fantastic for the price

only thing I like is the layout of the room however hotel is old and i don’t think it’s clean

only thing I like is the layout of the room however hotel is old and i don’t think it’s clean

Perfectly adequate for a one night stay on a rushed trip. The milk at the breakfast counter was sour, but the staff immediately corrected it. Breakfast bar limited with hot food, bur sufficient for a quick coffee and muffin. We reserved one room with two beds for my adult son and me but were told there were none available when we checked in. Staff did find one for us, and we had a good night's rest. I do recommend it for urgent travel. A longer, more leisurely vacationer would want more amenities. Thank you.

Perfectly adequate for a one night stay on a rushed trip. The milk at the breakfast counter was sour, but the staff immediately corrected it. Breakfast bar limited with hot food, bur sufficient for a quick coffee and muffin. We reserved one room with two beds for my adult son and me but were told there were none available when we checked in. Staff did find one for us, and we had a good night's rest. I do recommend it for urgent travel. A longer, more leisurely vacationer would want more amenities. Thank you.

The manager and other staff members were courteous, friendly and very helpful. Taryn was very knowledgeable about WiFi and Internet access. She went the extra mile to help me gain access. The Manager answered all questions in a timely andlmanner. His professionalism was

The manager and other staff members were courteous, friendly and very helpful. Taryn was very knowledgeable about WiFi and Internet access. She went the extra mile to help me gain access. The Manager answered all questions in a timely andlmanner. His professionalism was

Property has a older feel to it no cable in the room analog channels refrigerator was leaking water and it had a weird smell in the room.

Property has a older feel to it no cable in the room analog channels refrigerator was leaking water and it had a weird smell in the room.

Comfortable bed/neat and clean pool side

Comfortable bed/neat and clean pool side

We got a room for my daughters wedding and everything was great! I had a room for me, mother of the bride, and also one for the grooms guys to get ready. The staff was awesome and the breakfast was delicious. My only 2 complaints are.. the pool is freezing.. like hypothermia freezing in mid August, and they need some paint and carpet in that place. I don't mind because they price the rooms accordingly and it's a fair trade. I will definitely be staying again!!!

We got a room for my daughters wedding and everything was great! I had a room for me, mother of the bride, and also one for the grooms guys to get ready. The staff was awesome and the breakfast was delicious. My only 2 complaints are.. the pool is freezing.. like hypothermia freezing in mid August, and they need some paint and carpet in that place. I don't mind because they price the rooms accordingly and it's a fair trade. I will definitely be staying again!!!

We did not stay left the same day allergies and just nasty carpet the pull out couch no! no! no!! cracks in the walls a patched up the time we started was to find another hotel but couldn't do that turn the key back in call my company i used to find the hotel and told them I have photos nothing else said was to enjoy the day with family no we had to ride around until we found one that was not full .

We did not stay left the same day allergies and just nasty carpet the pull out couch no! no! no!! cracks in the walls a patched up the time we started was to find another hotel but couldn't do that turn the key back in call my company i used to find the hotel and told them I have photos nothing else said was to enjoy the day with family no we had to ride around until we found one that was not full .

Very nice hotel, the receptionist was very helpful when I lost my payment card also switching rooms.

Very nice hotel, the receptionist was very helpful when I lost my payment card also switching rooms.

Comfy bed cold ac

Comfy bed cold ac

Advised there would be hot breakfast. There was only instant oatmeal, instant grits, biscuits and potatoes.

Advised there would be hot breakfast. There was only instant oatmeal, instant grits, biscuits and potatoes.

Uncomfortable pillows, dirty and torn carpets, large live and dead cockroaches in the room

Uncomfortable pillows, dirty and torn carpets, large live and dead cockroaches in the room

Excellent Customer Service

Excellent Customer Service

Arrived around 1am after a cancelled flight. Front desk staff completely unfriendly and borderline rude. The property is old and needs major updates. Carpet is stained, couch stained, and smells bad. Shower was leaky.

Arrived around 1am after a cancelled flight. Front desk staff completely unfriendly and borderline rude. The property is old and needs major updates. Carpet is stained, couch stained, and smells bad. Shower was leaky.

Very friendly staff

Very friendly staff

I’ve been staying at this Inn for years! We use it as a staycation. Before Harvey it was THE BEST! Food, rooms, lobby. Now it’s just average and slowly declining as the years go. Hoping it gets taken care of.

I’ve been staying at this Inn for years! We use it as a staycation. Before Harvey it was THE BEST! Food, rooms, lobby. Now it’s just average and slowly declining as the years go. Hoping it gets taken care of.

Friendly and and inviting staff during check-in. Very comfortable room.

Friendly staff and helpful to my family and i. Patrick is helpful and kind... the breakfast is good and hot. I've enjoyed our stay here.

Old installations (AC, carpet, elevator, doors), bad.

Safe.

It was good for a last minute thing or whatever , but the room feels out of date not the same as the picture . And there was roaches , dead beside our window curtain . tv is also verrrryyy old fashion and nobody ever came to Change our shampoo or conditioner that was on the wall of the shower … and we asked multiple times . And the girl or whoever works nights , is verryyyy unprofessional . The pool was the only plus to this stay but it is VERY cold .

Room was decent

The rooms are old and dirty and dingy. The carpet felt wet because it was so muggy in the rooms. Pool was so cold you couldn’t swim. Was givin a mattress cover as a blanket on one of our beds. Also found a whole lime on the floor of our room along with a giant wad of hair….

And even though I did Not eat the breakfast, I did go look at what all was offered, and there was a Huge selection to choose from. The bed in our room was NOT comfortable, at all! However, the room itself was Huge, it was clean, the bathroom was nice and clean, except for the shower head. It was crusty. And had Very low pressure, and the water shot in all different directions.The jacuzzi tub was huge, but took over 40 minutes to fill enough just to turn the jets on. The water pressure was turned down so low. We were incredibly disappointed about this as we specifically picked this hotel and this room for that tub. Overall, we were satisfied with our stay.

me encanta este hotel cuando tengo q quedarme una noche cerca del IAH muy cómodo y cercano

landscaping cut the grass and had grass all over my car. Had to go to the car wash.

Yes, I’ve been here a total of at least a week and a half to two weeks on a business trip and I truly depended on the Wi-Fi to do my work at night and sometimes through the day and the Wi-Fi is always saying poor connection so I think that this hotel should invest more into your Wi-Fi too also

Relax friendly staff

The outside, upon entering, was very nice. We arrived at night & it was very quiet outside in a great area. The entrance, lobby, was modern & really nice. It smelled wonderful. The front desk staff member was professional, helpful & gave great recommendations after hearing me & my daughter discussing how to we really needed to find s certain store. The beds were comfy & slept very well. Overall I highly recommend this place.

The staff was very nice and friendly. Easy check in and was able to book another stay that was very convenient.

We used the hotel for a jumping off point for a flight to Florida. It met all expectations for that.

It was close to alot of things to eat and buy and night staff was great and very professional and we will be back in July.

It is the best value for the price . Great location , everything is near . Good Food , stores, Costco, Sam’s , Walmart , Chase Bank , ect…..

Got in really late. Staff at front counter wasn’t the friendliest and Seemed annoyed we got there late. Room had a weird mildewy smell. Sheets were too small for the bed and kept coming off the dirty mattress. Best part was the breakfast. Surprisingly very good!

Everything was fabulous

The property is in terrible shape. It is in bad need of some fresh paint and carpet. The shower ceiling texture was coming off. The fire alarm in the room was hanging down from the ceiling. The water in the shower was barely warm.

Great place to stay

I stay here everytime I visit nice quite environment

Staff was absolutely wonderful!

Overall stay was wonderful. My only complaint is that alarm went off twice during the middle of the night waking everyone up and when I wanted to call the desk phone was not connected and cord was found behind nightstand that morning. But stay overall was great and I will book again.

The price was great! Beds and pillows could use some updating, but the room was clean and comfortable for the price.

Person at check-in was excellent. Called because we were lost. She gave very good directions. Gave us the prefect room to fit our needs. She was very pleasant.

Middle of the night the fire alarm rang twice. Keeping is awake the whole night.

Bed was too low to the ground. Shampoo came in unopenable packets. Pillows were small and hard

The room was booked through hotel.com and I was given a prices but subsequently charged a higher price for reason unknown to me.

Nice clean place to stay at ...

Front desk staff with bad attitudes.

The first room they put us in smelled like mold and the bathroom was nasty. Hair all over floor and dead bugs in bathroom floor under counter.

The air-conditioner did not work in the first room. Thankfully I was moved to another with a working air-conditioner. This establishment is very old. The linen is pretty warn but clean.

I give it a 3/5. The beds were clean but the rest of the room looked like a mess. The indoor pool was absolutely freezing. The last night, the fire alarm went off at 2:30 and 4:30 in the morning for seemingly no reason.

The front staff was very friendly but the property was horrible. Purchased a suite and had to switch rooms within first 15 mins. Room had a horrible smell and was was very dirty. Mother could not sit down due to the level of cleanliness. This hotel room look like some one painted over sever damage.

The couch was filthy, covered in multiple stains, and honestly, everything just felt grimy. It was incredibly frustrating, but since we had only 10 hours before our next flight, we stayed just to rest. Even then, I felt dirty just sleeping there. This place needs serious attention and maintenance. I wouldn’t recommend it to anyone — not even for a short stay.

My stay was great. The continental breakfast didn’t have much variety for my taste but other guests seem to enjoy it. I booked 1 night originally and it was great. I had to book a second night and changed rooms, the room was nice but there was a dead roach near the bathroom. I picked it up and did not notify the front desk.

Great!!!

Good staff, good environment, good breakfast

The room I booked wasn’t available anymore so they upgraded to a suite that didn’t have a toilet seat. The only other room available was a king with a pull out sofa and there were no linens. I was there for surgery. I was promised a discount and was still charged the full price.

I will definitely revisit this location in the future

Our stay was great. The breakfast menu needs improvements however. the same breakfast menu for the 5 days we stayed. staff was great, accommodation was great as well.

We had to change from our original room because the carpet was smelly and dirty inform of the room and inside. When we changed rooms, the bathroom knob was wobbly, the iron was leaky, the TV showed poorly and no cable!

Room was disgusting and filthy, rented room with hot tub and hot tub was not working, desk person said he could fill in the tub with buckets of water! That’s so embarrassing! Room wasn’t ready at check in and clerk was never in the front, had to go down stairs 4 times to get key fixed.

Stay was good , I’ve stayed here before only a little noisy in the morning due to traffic on the freeway

Room was large and clean.

Staff very cooperating. They didn't have the rooms with number of beds that I booked. Fridge was not working. The hotel out dated and needs to be remodeled.

The only good thing was the pool. Our phone was broken. Shower head was filthy. Dirty sheets on the couch bed with toys. Mattress was dirty stains on carpet and couldn't get me another room.

I had a terrible experience. The hotel rooms were full of stains. My room smelled of mildew/md. I ended up with a horrible sinus infection the day I checked out due to mold exposure

Rooms should have been freshen up better and site should mentioned no hair dryer and no conditioner available.

Room was in poor condition.

Check in was wonderful, and will be signing up for membership. The front desk member was outstanding and prior military, high respect there. The breakfast was alright, would have been nice to have other protein options. The pool was awesome and my kids loved it, but it was cold. I think the heater was not working, but still wonderful. It was quiet, clean scent, and the rooms were amazing. It was a little difficult to get to the hotel due to traffic at the intersection, but that is not the hotels fault. I would stay again. Great service for the price.

What a disappointment. We had several rooms and all were dirty, moldy, smelled terrible. Stains on all the furniture, carpet, mattress etc. never again

very small ironing boards, limited closet hanging space, firm matresses

Property was super clean worker at the front desk was awesome and friendly there was nothing that I didn't like about this property

A lot of freeway noise, rooms need to have serious cleaning and upgrades. Lobby is clean.

Everything was great except the shower head in the bathroom. Water is coming out slow and doesn't work right. Being such a nice hotel, don't get cheap shower.

The hotel is old. The pull out sofa bed was disgusting. The microwave looks like it exploded. The carpet felt greasy. The king size bed was dented in. It was overall very dirty in my opinion, The pool was over chlorinated and felt dirty even with all the chlorine they put in. The patio deck sofas/chairs was extra dirty. We wanted to try the complimentary breakfast but refused since the hotel was in the condition it was in. This hotel needs a full renovation.

Check-in was very quick. I was greeted at the check-in counter. A man was friendly and courteous.

The bed was a little too hard for our liking. It would be nice to have a full ironing board. It was very inconvenient for me to iron my clothes.

We were checked out early

Awesome

An hour after check in we arrived got keys then walked into a room that was completely recked. Beds standing up, chair flipped over, bedding in the shower

No problems at all

very dated hotel-

Location

Overall nice. Would stay again.

For the money you wont find a better stay.

Good

Great location friendly staff . Property was safe, clean, beds were comfortable. Great stay.

We had to change rooms because it was a foul odor in the room enough said