La Quinta Inn & Suites by Wyndham Houston Southwest

The room was clean,housekeeping came everyday,breakfast was good

This was a horrible hotel. Roaches climbing the walls, dirty bathtub and nasty furniture with stains all over. Never ever again!

Love the place , really easy to find / the staff was amazing too! Definitely will be back

So small queen bed , queen bed look line twin bed .

They had a smell in the hallway

Parqueo excelente

I didn’t like the stuff. I had an emergency and had to leave the property around 2:30AM. And I was going to checkout but there was no body and waited for like 15 min. And never showed up.

Breakfast and staff were nice

The front desk man at check in was very unfriendly and hotel smelled old.

This was the dirtiest place we have EVER stayed at and we travel year round. This was a last minute booking we needed to stay in Houston another night and I would have rather slept in my car. It was FILTHY and STINKY!!! The elevator took forever and was not in good condition. The rooms and hallways smelled so bad like dog pee!!!! The rooms are divided by old doors and someone on the other side of my door kept messing with the lock and door on their side making us feel extremely unsafe! I had to pile some suitcases in front of that door to finally fall asleep! It was also sooo loud all night long. Terrible environment. Terrible smell, sickening rooms that are NOT cleaned properly at all!!!! The smell of the entire hotel was filth and dog pee! I never leave reviews but I felt like I had to on this one. If you have a family like I do with kids, stay clear of this hotel. Also, there’s a sign at the front desk that they can charge you $250 deposit per night.

Exceptional

Elevator didn’t work most of the time so we had to use the stairs. The hallway carpets were disgusting . Had a smell

Muy tranquilo

It's good but to be honest it's old.

Good

The guy on the night shift - Sal - needs some help with his personality. When I checked in I waited over 10 minutes for someone to make it to the front desk. The breakfast on the second day looked like it was just leftover from the day before 😕 the floor we were on smelled like cigarettes and weed even though there were signs everywhere that said it was a 100% smoke free facility.

Exceptional

It was just regular

Exceptional

Very comfortable and quiet. Room was clean and spacious enough for 2 people. Close to expressway ready to head out wherever you need to.

The room wasn’t properly cleaned. I even saw roaches. Also the cord of the microwave wasn’t long enough to be plugged in. The continental breakfast wasn’t good either.

Exceptional

The breakfast is always good and the staff helpful.

I took a cold shower on the last day. There was no hot water on the 28th to shower with in the morning. The staff are very friendly and helpful, though, and are utilizing whatever resources are available to them.

Not bad and not good. Ok for the price.

Exceptional

Disappointing

The place says 100% non smoking and our room smelt like cigarettes and ac odor. The sheets had stains on them, random people hair everywhere. Don’t rely on hotel necessities like shampoo, bring your own they give two squirts of shampoo. Spend a few more dollars to get a better hotel, please, the public ppl roaming outside the hotel are not normal… literally have to clutch your purse for safety and hold your keys in a certain way. My experience was not good, not choosing this place ever again. Literally was about to ditch the second night of staying, I really didn’t care if it was paid for already.

Lots of homeless, even saw some in the pool area

Exceptional

The room was clean and the staff was friendly.

Hotel is not in the best area of the city. Wasn’t the worst hotel but also wasn’t the best.

Overall it was an ok experience. i wouldn't consider great. rooms are small, bathroom very small. not a 5 star accommodation.

Good

The experience was quite disappointing. The rooms were extremely humid, and upon entering, you were immediately greeted by the bathroom’s sink. I could even feel the springs in the mattress. This place is not recommended for families.

Cleanliness

The room was very clean and the staff were very friendly. This was the nicest Super 8 I’ve ever stayed at!!

I love Ms.Raven she is the best Manager ever!!

Decent hotel for the price. Not spectacular, but the breakfast was pretty good and the pool was too. We had a little trouble operating the TV. I think the remote was either low on battery or not fully synched. Microwave & fridge were unplugged when we were given the room, so had to plug them in ourselves. We were able to get early check-in, but needed to call the same morning to find out if it would be available. Nobody was available when we wanted to check out, so we had to wait for a little bit when leaving.

Roaches! We checked out the same night due to roaches were hiding behind the TV board.

Bed Elevator

Nice staff Rooms and breakfast Roaches crawling on tv

Nice staff Rooms and breakfast Roaches crawling on tv

Elevator

Room smelled bad, hotel smells like Cigarettes

Breakfast okay, nothing special

This is a good option if you need to stay in this area and watching costs and you aren’t concerned with very used furniture/carpets. The staff were very friendly and also helpful. The complimentary hot breakfast was a nice amenity and stayed stocked. The elevator consistently went out, so if you’re unable to take stairs, you would need to call front desk to have it reset. I always love staying with this hotel chain because they are pet friendly.

Staff was nice and helpful. Location is central and easy to locate.

Check in was a little crazy.

Pleasant

Great breakfast menu

Location Could be a little cleaner

Location Could be a little cleaner

Worst stay at a hotel I’ve ever experienced. Rooms were unbelievably dirty from questionable stains on the bed and carpet, garbage left from the previous person, stains on towels, bathroom door didn’t close, blinds didn’t close and we were in a room between 2 yappy dogs that wouldn’t stop barking even after making a complaint. Tried to enjoy the pool but no towels and dirty pool (bugs and trash in and around pool). The breakfast looked old and dry. Will never stay at a LaQuinta hotel again! It was so bad we ended up checking out early.

Awesome

People were smokingin their rooms

Room was clean… a little musty… breakfast ok… they always have fresh cold cucumber and lemon water available as well as coffee and hot water for tea and or hot chocolate

Exceptional

This is the second time I stayed at this hotel, the first time there was a fight at 3am, I called front desk and they never answered. The facility stinks, smells like tobacco mix with an unpleasant smell. I only stayed due to being close to a concert I will never stay there again. Smells, no shampoo in my room, breakfast limited.

So craziest thing about this hotel is that they throwed away all my clothes and shoes and id

Thanks a lot!

It wasn't any hot water when I took a shower

It wasn't any hot water when I took a shower

The lady at night was super helpful, but the guy in the morning was zootopia slow. The Elevator didn't work really all that well, and the TV was bad; you could only change the channels if you were sitting on the end of the bed. They tried to fix it, but never got it to work.

Disappointing

Parking was safe. There was a ton or road noise which made it very hard to sleep. Carpet on the 4th floor was worn out and needs replacing. The whole 4th floor smelled terrible. The bed was fine.

Was ok

Was ok

Good

Good

Exceptional

Excellent

When I arrived at the La Quinta hotel to check in, the room I reserved was unavailable so I was given a room with a smaller bed. There was also roaches and bugs in the room and the tv did not work. I went to the front desk and asked for a different room and the attendant was being rude and did not want to give me a different room until I informed him that I was calling the La Quinta customer service line to tell them about my experience. I do not recommend going to this hotel.

Location Old elevator, only 1 elevator, beds were too hard. Tossed and turned all night, when you first turn on the TV volume is full blast, housekeeper outside of hallway and not doing anything about someone smoking marijuana in one of the rooms.

Old elevator, only 1 elevator, beds were too hard. Tossed and turned all night, when you first turn on the TV volume is full blast, housekeeper outside of hallway and not doing anything about someone smoking marijuana in one of the rooms.

Poor

The hospitality N/a

The hospitality N/a

Clean Quiet

Clean Quiet

Ghetto! I’ve stayed at many La Quinta, and this by far was the worst one. Weed smell, reeked through the hallways. People are clearly living here full-time. Shading individuals roaming the parking lot at all hours. Somebody was sleeping in the parking lot in a vehicle. Super loud highway sounds all night. Breakfast ended at 9 o’clock and it was closed at 8:45am. Rude staff at front desk. I would never stay here again.

My booking was a king bed but we get the queen bed

The smell was horrible. Had roaches as well.

The smell was horrible. Had roaches as well.

Another amazing stay … staff was wonderful and room was clean

You pay for what you get. Property claims to be smoke free but there was definitely a smoke smell throughout. Location did not seem safe. Lots of questionable activity in the parking lot, lobby, and hallway on third floor. Elevator was very dirty and had buttons that did not function. When I entered my room it had clearly not been cleaned well (pepperoni and sausage on the carpet I’m guessing from a pizza and a half full bottle of Pepsi still in the room). TV did not function (no signal was all that it would show). I will definitely not stay here again and do not recommend it to others. Checked out at 6am even though I didn’t need to leave until around 9am.

Passable

Good room

Check-in was terrible. When I walked in, the man at the front desk was on a phone call. He looked up and barely acknowledged me before turning back to his phone call. When he finally hung up, he barely said anything to me. On paperwork, he pointed where I needed to initial and sign, and then didn't bother scooting it towards me. So I had to reach all the way across the counter to get the paperwork myself. He only gave me one room key, knowing there were two of us. After check-in was completed, he didn't tell me anything about the building, like elevator location, breakfast times or other amenities available. I had to ask where the elevator was. The lady I dealt with later (we were there 2 nights) was much more hospitable, but that man was terrible.

Waited 15 minutes at the check in before someone finally arrived.

Everything was good as usual. This was my 7th time there. Only thing the second floor had cigarette smell. Other than that thumbs up

Passable

The staff we spoke to were nice but they accidentally told us the wrong room number so we kept trying our room key in the wrong door. Our room looked clean but the bathroom door didn’t lock properly. It did have decent water pressure and the water stayed hot the whole time. The desk chair was broken, the second you sat down it leant backwards. We also killed a cockroach our second night. The pool was open already and pretty nice. We saw staff cleaning it that morning as we left for the day. There was some debris blown in while we were gone but it was still mostly clean when we used it that evening. Breakfast was fine, pretty much what is expected with a continental breakfast. There was staff there cleaning up as people came and went. The WiFi was fast. The TV was weird, we think it was set up for someone with an impairment. The remote only worked at a weird angle. We did get a lot of channels though. The elevator was kinda scary. It creaked when used and lurched when stopping/starting.

Parking was safe

Fast internet was able to game and use my firestick. Clean room felt comfortable enough to take a bath. Good breakfast options. Staff was amazing!

Room was clean and fresh

Very lovely hotel 💖💖💖💖💖

Live pests in room and hall walls and floor between rooms

When first checked it bed wasn’t made & still had the same sheets from last guest didn’t take out trash from last guest & doesn’t have a luggage cart

Honestly can’t say I liked anything. I even checked out at 3 AM didn’t care for sleeping there another night. Dirty. Smelled like marijuana the entire time. Employees don’t even welcome you or try to help in any way.

Everything is good, except there is a cockroach in my bathroom.

Loud , roaches , parking lot drama all day and people fighting at 3am.

Terrible bed

Clean room good parking

Breakfast was OK with the basic items being served. I did like the coffee machine. I had bran flakes both mornings I was there. The orange juice was watery and not tasty.

Good place to stay for work or family

Wasn’t clean, smelled bad, elevators didn’t work had to carry my baby in his carseat down stairs from the 3rd floor, also saw a roach in my room which caused me to check out the next day.

👍

I let the front desk person know. I took photos and shared with front desk.

Room was “clean” but the whole hotel reeked of cigarettes and weed. For a “non-smoking” hotel this was very disappointing. When we left we smelled like we just left a bar.

The building wasn’t sound proof and it was next to the highway so you constantly can hear car noises which made it difficult to sleep.

It was welcoming even though my sister fell from a hump in the grass being unstable, over all all good

The elevator kept on getting stuck and there were roaches in the halls

Clean room, and clean all the way around

Breakfast was okay and staff was very friendly and helpful.

Has bed bugs so disgusting you have to move the mattress out to look really good. My daughter had gotten bit all over her arms and stomach.

It will do for a last minute stay. The hallways and elevator are very small and smell like smoke. The kitchen staff was incredibly rude and closed the door on people attempting to get breakfast with still 30 mimutes left of the allowed window.

Location no deposit Hallways smelled like weed Elevator did not work

The hotel was clean and the parking area was secure.

I love this place

Wonderful property, close to highway, clean, friendly staff, highly recommend

Excellent service all around.

Myself and kids got our key, went to our room, and upon opening our room, a LIVE ROACH was crawling on the door. I went to the front desk and told them what I saw and showed them the video too -- didn't seem very concerned. Gave me a different room on the opposite side of the hall. I checked that room, and there were gnats on the counter, then I found 2 DEAD ROACHES!! I couldn't subject myself and my family to this, so asked for a refund and left. We were very grossed out and again, the front clerk didn't seem to care. I wouldn't recommend this place; you'll likely bring home roaches & pay for an exterminator.

ROACHES EVERYWHERE .. soon as we got there we seen them and walked right back out!! Place was very dirty

Roach infestation, rooms poor conditions

Roaches in breakfast area, smells strange throughout the hotel, room cards stopped working & had to be reset, couldn’t get into fitness area without front desk letting you in, elevator was sketchy & wouldn’t work half of the time. I would not bring a family or kids here. Found used condom on the grounds & could hear “adult business” in the room next to us! They also price gouged us horribly since it was rodeo weekend.

Chose this place as it was listed as good/excellent. We were greeted by strong cigarette smoke smell among other things. Roaches roamed the room at night and the elevator made all kinds strange sounds. Some of the front staff was not the friendliest. Will not ever be returning here.

Good

The hall ways had a smell to it. The room had a TV issue with the cable/ satellite system, and would not work when trying to turn on! Had the maintenance person come out 2 different times to correct the issue!

Breakfast was great.

Nothing. Worst hotel I have stayed in. My car was stolen in the parking lot and the cameras outside of the hotel conveniently went down that afternoon so there was no footage of the theft. Also the outside noise from the interstate kept me up all night.

The neighborhood was terrible! Every Lyft driver told me to stay safe because the area is bad. There was a bug in my room that looked like a roach! The whole place smelled so bad! The room next to mine looked like the door had been broken into. They advertise a stocked little market it there was hardly anything, couldn’t even get a bottle of water. The elevator felt unsafe and made weird noises and the buttons didn’t light up when pushed so you didn’t know if it was coming or not. There wasn’t really any close food places. The front desk person was not friendly at all.

- Smoke smell in halls - No baby cribs (although website says they have) - No high chairs - Terrible shower, sprays in all directions - Shampoo and soap made my skin itch. Why are they still using disposable ones and not refill?? - No where to hang hand towels, only one hook for bath towels (we are a family of 4) - no vent in bathroom

The room had roaches!!!!!!

My room wasn’t available even being booked prior

While the receptionist was helpful, the rest of the experience was disappointing. The rooms and hallways did not feel very clean, and noise levels made it difficult to get a good night’s sleep. The beds were also not very comfortable. Unfortunately, I wouldn’t recommend staying here based on my experience.

Thank you for your quality of service at the front desk. Sal noticed I was alone didn’t call my room number out loud as a woman I truly appreciate the extra effort for safety. Knocked them a star, room wasn’t ready at check in.

Bedrooms smelled and had roaches

Staff was great… only comment is to take out carpet from hallways and rooms

People were fighting and argued next door. I call the front desk and they did noting. So my whole family can’t sleep the whole night. I wish I can take my money back

The receptionist who helped was cer professional and she gad a great sense of humor. It was a very welcoming feeling.

Clean room, nice breakfast.

It’s was dirty and unsafe

good

good clean rooms nice staff

Breakfast was mediocre and it was an interesting and louder crowd that stayed in this location. Maybe it was just that night but I had to turn tv on through the night cause of other guest.

Well I stayed before at la Quinta before. And I never smeal wet doug stinch before it was a first unpleasant experience in my hotel staying before.

Room was dirty & infested with roaches. Linen was not clean & when asked to change, more dirty linen was put on the bed. The hotel in general was nasty & had I known before booking I would had chose somewhere else. I had to tough it out but disappointing is an understatement. I have reached out to the GM with my issues via email after speaking with hotel front desk. I hope & pray they will make the necessary changes to improve cleanliness for furture guest.

First off took forever to get our room, Got charged for a different room after we already had a reservation. Walked into the room with the room key working and there was people in there. Went to the front desk told the guy that was there he laughed and said he would give us a refund so we will see if thats true

I really liked this hotel. Newer Building, clean rooms, quiet. I felt safe. They had a full breakfast which I appreciate.

Ok

Breakfast was great but they should've said the elevator was down

Strong smoke smell

room smells horrible

Honestly speaking , the hotel looked super new online , but when I arrived there , it seemed a bit old . The hallways and doors look beat up . But the rooms were clean and the staff were kind .

smelled like cigarettes

Hotel smelled like mildew and strong weed. The chair in the room was broken. The pillows and bed were awful. The sink was dirty and stained. The shower head water pressure was terrible. Asked for a accessible chair and tpld us they had none.

Very clean Everything was good

Property needs updating. Hallways smelled really bad. Room was ok but carpet and furnishings were old.

The room was extremely excellent And was followed by a wonderful front desk lady. She was everything and I appreciate her ...

Check in was easy, but the building is worn down. The hotel smells like marijuana/cigarettes as soon as you walk off the elevator. The rooms could use an upgrade, shower and carpet had stains. hotel is definitely not a place to book if traveling with family.

Room was in ok condition. Walls are very thin. I was on the 1st floor....kept hearing people walking all night. Someone knocked on my door at 6am to which i did not answer.

First off, elevator out of order, and hallways reeked of marijuana. The room was clean, but the deadbolt was broken and the safety latch look like it was on his last leg. It honestly looked like they had to break into the room once before from the outside. They didn’t have continental breakfast until 9am or so it says, but staff closes the doors between 8:30 and 8:45. It was different each day but stayed. However, it was an affordable hotel. I guess it’s true you get for what you pay for.

Property is good but no maintenance Night shift very rude behavior

The professional but laid back staff The elevator was out of order

I liked the location and comfortable bed I didn’t enjoy the elevator being down. I had to take stairs. Also, I wasn’t aware breakfast ended at 9am so missed out. I had to buy my own breakfast instead.

Wasn’t a good stay. My room was not cleaned. The shower was dirty and the hall way smells like weed

Sheets were rough, toilet paper was cheap and rough, door to outside was missing a hydraulic door closer so it kept slamming shut all night. Never got any sleep. Elevators were also out.

ok except smell marijuana

Clean room and convenient location

Room was nice and bed very comfortable. Shower was good and plenty of towels and toiletries. There was no information about breakfast offered. Nothing to explain or tell what’s available at the hotel. The elevators didn’t work. I had to use the stairs to get to my room! No tv guide and anything to direct you.

The location was great and the room was clean and comfortable. The cons: The building was run down and the elevator was broken. I’d stay there again but it wouldn’t be my first choice.

Elavator does not work

There was a funky smell to the room that cleared when the AC was turned on. The hallway - I am not sure what crack smells like, but that could be what I smelled. The front desk help- was not helpful. Breakfast was OK.

Clean

The elevator didn’t work. And there is constantl noise from the freeway. It is also in a bad part of the city

The room was spacious and quiet, the bed was comfortable, and everything worked as expected. Breakfast was convenient and offered a good variety to start the day. Parking was easy, and the overall environment felt safe and welcoming. This is a solid choice for both business and personal travel in the Houston area. I would definitely stay here again and recommend it to others looking for a comfortable and reliable hotel.

Room is good , however elevator is not working, even last time I checked in it was not working, when I asked they said elevator got broke, I believe it was not getting fixed. And another issue is walkway are smelly something like weeding. I feel like if these issues are fixed then it would be a good place to stay with family

Hotel is more like an apartment building, I stayed for a week the elevator was. Role the entire time if you on the 5th floor be prepared to walk the steps

Worst hotel I have ever been in. Elevators haven't worked for months. Really gross stains. Bugs on bed and floor. Smells like weed and tobacco. Avoid at all costs.

Elevator hasn’t been working in 2 weeks and I didn’t have a tv during my stay after asking front desk multiple times I had been there 3 days

Was a decent place to stay. Wasn’t horrible but was anything over the top. The breakfast was free so was app

Great!!!!

And stairwell smelled like a marijuana smoke spot even the hallways and rooms

Cigarette buds on the carpet Smoke smell everywhere No Vending machines Better stay in an AirBnB than paying that kind of money at a hotel like this.

Room was clean and staff is very friendly and accommodating, however, I was there for 2 weeks on the 3rd floor and elevator did not work the entire time I was there. There didn't seem to be a ruch on getting it fixed either.

Elevator didn’t work,

The evening staff could have been friendlier. I stayed five nights and for some reason I had to get my key card recoded each day due to failures. I also did not get the room I reserved and paid a higher cost for via Expedia. The La Quinta manager said I had to follow up with Expedia for a refund. The elevator was out of order for the entire stay.

Okay

Bad avoid if posible

Elevator was not working .room and corridor was stinking

Not safe at all, room smell bad, and bathroom was small and not working correctly

It was really good for a night, fear price and safe place

Clean room. Nice breakfast. Lift not working. Please be aware if have heavy luggage and frequent do in and out you will have tough climbing stairs with luggage

The elevator was broken the entire 5 nights we were there. The hotels is supposed to be completely non-smoking, but people were definitely smoking in their rooms, the smell leeched into the corridor. I mentioned it to staff, but they said they couldn't go check or do anything about it.

I enjoyed the fact they cleaned our room every day, but the elevator was not working all week that we stayed there. The breakfast was the same every day, biscuit, egg, bacon and sausage. Unfortunately, there was an older gentleman in the front desk that was not very approachable. Other than that the staff was nice. I also didn’t like the fact that our room keys kept getting deactivated every day and we had to go to the front to get them reactivated. Those key cards are very sensitive, it was a drag to reactivated them every day because the elevator wasn’t working. They should really advertise that the elevator isn’t working because it’s hasn’t been fixed for over a month.

The host had some kind of mouth as he mumbled half responses to us.

Nice

Large room, which was clean but non-smoking room smelled like smoke. Elevator was not working everyone had to take the stairs. Free breakfast was good and convenient location on highway 59. Just ok.

Elevator not working, smell bad, smell weed everywhere

Rooms kept clean, everything was nice except the elevator was broken.

The elevator was down and we kept having to get our cards to get into the room reactivated the hallways smelled like weed and cigarettes 24/7

The door lock on my room 233 was very unstable, I had to ensure that it locked all the way after closing the door. Hotel staff needs to be more friendly when checking in, I recommended my cousin to stay there and they did not have a pleasant experience even though I booked a room for 6 days. That is not good. I had to enforce the housekeeper to dump my trash after it sat at my door well after 4hrs

Elevator didn’t work , my dad is handicap and we had to go to the 4th floor. I told the receptionist if we can have a 1st floor room but he denied. I would like a refund , at your convenience.

You get what yu pay for lol lots of drug heads

No elevator terrible for all my stay no security back door always opened from the street

Room is clean, Staff is nice. Great

This was a non-smoking room, but it stunk of smoke. Really poor ventilation, plus the windows could not be opened, air was filled with humidity after a shower that stayed for hours. The carpet was dirty, and in the corner, there was a super-filthy, stained chair. The elevator did not work, and the stairwell smelled of pot. Two stars for okay breakfast and friendly front desk.

Clean room

A/c didn’t work to well. The mattress was a little hard and there was blood droplets on the carpet

It was a nice hotel, a lot of food places nearby

All good

I stayed here during an emergency to be close to the hospital, but the overall condition and cleanliness of the property were very poor. This review reflects only the condition of the property, not the staff, who were polite and doing their best.

Parking at risk with non Hotel customers in parking Lot.

Location

On our stay elevators were not working, we also had two baby roaches in the bathroom and the whole hotel smelled like cigarettes. Do not recommend.

Smell in the room

Elevator was broken and I had a room on 3rd floor. When I went to the stairs well, it was filthy and smelly. Only tried coffer for breakfast and it was pretty much dark water, not coffee taste.

Elevator didn’t work. I was put on the 3rd floor for my whole stay. Roaches were in the room. Hotel has a face lift on the outside, but it’s actually a VERY OLD hotel on the inside . It has been there for many years just a different name now

Great service and awesome breakfast

Blankets/covers had some black, unknown spotting + A/C or ventilation system kept turning on and off the whole stay which made the room very chilly (tried turning it off, didn’t work). Overall, the stay was ok, not too bad.

The elevator was out so that made it hard to get to the 3rd floor. Good news it was horrible only when having to take your luggage up and down. Only negative is I didn’t like the shirtless guy in the lobby area, but I guess that is up to the staff to tell them to put on a shirt. Excellent location and right off the highway and easy to find and in the middle of everything. Only about 10 mins from the Galleria Mall.

Too much nose during the night

Room smelled like weed weird people walking all through the walls

Their elevator didn’t work and they placed me in a room on the 3rd floor, I had a baby and a stroller and they couldn’t accommodate us on the 1st floor. They did at least cancel the reservation without a penalty charge

We are old people and the elevator wasn’t working and we had to get up to 4rt floor

The room was cozy and clean, and the staff were courteous. Since I cannot go home yet, I extended my stay at La Quinta Inn rather than transferring to another property

Everything copacetic. Check in was speedy and effortless.

Cool spot need better breakfast options.

Needless to say, I will not be booking anymore stays at this location.

The room had an odor. THE TUB WAS NOT CLEAN

It did the job for the night. The room needs updating as well as the mattress. Water for the shower was hot and good pressure. Breakfast was average hotel food.

I stayed at this hotel almost three months ago, and it’s incredible how much it has changed — it’s now very dirty and has serious maintenance issues

everything is ok

Great customer service. They just need to bomb the place for roaches. Ive killed dozens of kid and baby sized roaches and I only stayed 3 nights. They appear to live all throughout the building, they’re IN THE CARPETS, every time you turn the lights on you’ll see 3 or more in any given space of the hotel. Other than the smell of weed and cigarettes throughout the building, our stay was okay. Definitely won’t be staying here again nor recommending.

Nice property, beds very comfortable, clean rooms and pleasant staff.

It was a good stay for the price.

Clean room, friendly staff, plenty of parking and easy, my only complain was the orange juice didn't taste like orange juice water down, but everything else was good

Spotless clean rooms, staff very nice

Everything excellent

Needs updated

When I opened the ac to turn a baby roach was crawling around in it for the price can’t expect much more tho honestly… other then that it was okay

Roaches sheets and all very unclean place that need renovation smells like smoke in the hallway and rooms customer service horrible not friendly as much as I want my money back I wouldn’t recommend an animal there

Every was good. I good stay.

Parking was good we didn’t eat breakfast this was not a real

It was roaches in the room, barely had breakfast available. It smelled in the room.

Parking was easy and mostly secure. Breakfast was not the healthiest. Too many guest smoking inside their rooms and outside around the property, which makes the hallways and elevator very difficult to walk through.

Ok

Y

It’ my place of residence

Clean,staff, the breakfast was hot and fresh, front desk clerk was very nice and informative. Best part about this hotel is it’s around everything.

My toilet was not working properly, it would backup every 2-3 flushes. I went to ask for a plunger since it was late, the attendant gave me a defective plunger and I had to go back and get another one. She offered me to switch room but she said that they only had a king size and i needed a double bed. There was a light that flashed on and off. I went and reported the toilet and light but the maintenance person never went to fix either. I tried to use the fitness center but it was locked and even though i had my key it wouldn't open. The vending machine was sold out and apparently has been for a while. The hotel states it is non smoking but the halls reek of cigarette. I had roaches in the bathroom and coming from the hallway. The elevator sounds like it is not very reliable. It doesnt even show the floor numbers inside.

Even the elevator keep get stuck I did enjoy my stay also the ceiling in my rm kept leaking

Parking was partially fenced, breakfest was standard juice options could be improved it was extremely watered down

Not 100% clean but what hotel is. I got towels as needed but the inside lock to my room did not function properly.

The most unpleasant place to stay. There’s a very distinct smell, air conditioner, smells moldy, and the clean people will leave all the rooms open on your door while they’re prepared to clean even though nobody is in there, leaving your room, open and exposed to anybody that’s walking through. No thank you

Nice

Good

We stayed there four nights and the rooms were clean and parking was convenient. The only thing I did not care for was the fact that there was only one elevator to service 4 floors. Other than that it was a good stay.

The facility had easy access to parking and it was pretty close to go around other places, however, our room had some roaches inside the drawers. Everyday we found a couple of them.

The sofa inside my room was disgustingly dirty. The hotel didn’t smell so well.

The front desk staff were outstanding!

The room was dirty, they only have one elevator for the entire building. And even though it was a smoke free

Nice

The hotel room is fine, the guest smoking Marijuana in front of the lobby. Loud guest at all times. My truck was vandalized along with another vehicle right infront of the lobby. Apparently this a normal occurance at this hotel. Would never return.

Enjoyed breakfast room clean and safe stay

The AC was so noisy and cannot sleep at night. The dust smell was obvious on the hallway.

No water bottles

.

Untrustworthy and dishonest staff. Do not stay here.

Y

Great stay.

Room was clean, cool and spacious. The light in the bathroom had issues, full brightness upon turning it on but over 30 sec to 1 min the light wound dim. Wouldn’t go completely out but did make it harder to see. Otherwise great experience

Nice

Not safe

Report the remote tv as not working. It was not fixed. Snacks at the hotel entrance, expired..

Bed is dirty

marihuana en los pasillos corredor

Easy check in and checkout

Pretty good place

Pretty nice place

No problem for parking and the neighborhood, but the building needs more renovations..

Friendly Staff; Clean Facility and room; very good breakfast! Quick Checkin and Checkout process.

The room was cleaned every day and breakfast was very good.

Room and bathroom is not the cleanest. TV was on when we entered it made us feel unsafe not knowing if someone was already there or they just forgot to turn off the tv but either way housekeeping should have turn it off when cleaning

Muy feo

Great experience! The staff was super friendly, the room was clean and comfortable, and the location was perfect. Would definitely stay here again

It was a very good experience, the rooms were very clean and the staff was very friendly.

Very clean

There is a strange unpleasant odor in the lobby

it was close the free tofreway

Nice

Nice

Quick and easy check-in with Sal! La Quinta takes my dogs.

The staff was super friendly. The front desk lady was great got us exactly what we needed. Bottom floor close to the door. My momma is a cancer patient and disabled so we didn’t have far to walk. The hospital was only a couple blocks so no excessive travel or stress

.

i like this place

We left two days early. We were in a non smoking room and the halls and building smelled l8ke smoke.

The stay here was amazing me and my kids are currently homeless and going from hotel to hotel and this was the perfect stay for us

Great staff service

I enjoyed my stay, room was very clean d

most of staff was very pleasant

We will definitely be back. We enjoyed our stay.

I may had high expectations and this may be the reason of my review... fire alarm turned on at 3:30 AM on Sunday Aug-03 and last for at least 15 minutes, it was hard to come back sleep, no sorry message issued or any other kind of action was taken... algo, I accidentally forgot something that for some reason wasn't found... sorry can't provide better feedback

There were kids running the halls all night and they pulled the fire alarm at 330 in the morning. The mattresses were moldy under the sheets but no bugs were found thankfully. The staff was very friendly and breakfast was good. We really enjoyed the pool.

Amazing

Great breakfast!

This was my second time staying here and I enjoyed it. It’s quiet and clean. The staff is kind and proactive. I will return.

Carpet smelled bad and was filthy which made the room feel wet in the air. The door was so hard to get in so of course it was going in and out

I was told this was a non-smoking hotel, but from the moment I arrived, the walkways and the room assigned to me reeked of cigarette smoke. I’m allergic to smoke, and I had my two young children with me—one 7 months old and the other 2 years old—so this was a serious concern for our health and comfort. By the time I woke up in the morning, all of our clothes smelled strongly of smoke. I brought this issue to the attention of the front desk, but instead of offering a solution or even an apology, the staff simply handed me a card with a phone number to call if I had any complaints. I deeply regret staying at this hotel. It was an uncomfortable and disappointing experience, and I would not recommend it to anyone—especially families or anyone with smoke sensitivities.

one night very close to my event for my birthday everything was perfect.

I will recommend this hotel, great service for the rate we got.

When we checked in, we were told that our room was on the second floor but elevator was broken. We are elderly people and have health issues. They then gave us a room on the first floor. When we walked in it smelled so very bad. The AC was not working properly and after we got our c-paps set up and got ready for bed, we saw a roach running near the bathroom. It was too late to start changing rooms . If we would have had to stay another night in Houston, we would have found another hotel.

The elevator did not work when we got there, we did ask for a floor room but they only had queen beds. We didn't mind but when we walked in the bed was a full size and had to get a room on the second floor. This is normally the Hotel we stay at when we go into Houston for games/activities but I will be looking else where from now on

We didn't stay there ! First impressionnant whene we get there, not safe at all for family with young kids smells so bad ! We canceled the bookings right the way

I would have like more options for the breakfast.

Horrible stay

The hotel

upon arrival and after checking in , was told the elevators were not working and gentleman looked upset at answering questions to other guests. had driven 400 miles and need to rest, yet the place was a smoking marijuana dump, smoking definitely allowed and no security to enforce. the carpets on the stairs and hallways very dirty. WOULD NOT STAY THERE AGAIN. OR RECOMEND TO ANYONE.

Elevator was broken, overall cleanliness was not up to par, ac in the room got the carpet all wet, people loitering in the parking lot, lobby had a weird smell to it..

8 hour drive, looking forward to the stay. Showed up elevators didn’t work, that was understandable. Got to the room, tv did not work. I was told if it could not be fixed that we could switch rooms. That wasn’t that big of a deal. Then while getting ready the next morning I found a small amount marijuana in my room. I brought it to the attention of the front desk and manager. Keep in mind, this was a trip with my son. After speaking to the manager about the situation, I was told that I could no longer switch rooms because of the Beyoncé and Drake concert. Multiple complaints from other guests made it that much more uncomfortable. Overall, we made the best of our trip disregard our hotel experience.

Elevator was not working, room had a bad odor, pillows were terrible and no breakfast by 8 am!

My review is based on my personal opinion and likes. When arriving at the hotel and walking in the front door, I immediately knew this was not a place for me. The smell was stuffy and not fresh, and it did not have a well-kept appearance from a maintenance standpoint. When the front desk representative informed me that the elevators were down, I knew I was in trouble. Luckily, I always like to take the steps in hotels. When I went to the stairwell, the steps had not been cleaned in years. The steps were carpeted, and the stains and the smell were strong. But I got up to my floor. The smell intensified, and I noticed the carpet baseboards were beat up, with dirt, etc. But I open the door to my room. My sink area was to my immediate left, which was still residue of some red makeup or juice steel on the sink in the restroom toilets, which was not clean, and a few small particles on the shower wall. I also noticed from a maintenance standpoint, a lot of caulking, missing grout, missing busted up floor, and again, that was a stuffy smell. I understand I chose the hotel because of the lower price, parking, and, more importantly, how close it was to my destination. In the future, I will choose a hotel that meets more of my standards. When I checked out on Thursday morning, the staff had cleaned up breakfast, but I couldn’t smell any food. All I could smell was that stuffiness. In closing, the staff was very friendly.

Elevator don’t work carpet nasty hotel stank

Very nice front deskneloloyeesbwebreally thank you all

The bathroom was not well scrubbed,the shower head in room 213 is mouldy and the bathroom floor was not so clean.But the overall cleanliness of the room was good.

This location was clean outside. The inside lobby and stairs had a funky smell. The elevators were broken and we were on the 3rd floor. That was the lowest floor they could offer us. When we got onto the 3rd floor it had a strong smoke smell even through the hotel has a sign saying there 100% smoke free. Luckily our room did not smell like smoke. The room was fairly clean with a lot of huge red stains on the carpet.

Place smelled like smoke, I assume. We had a non-smoking room. Elevator wasn’t working.

Smelly and elevator didn’t work.

Reeks of cigs

Loved are stay

We loved the pool and the breakfast

When we arrived, staff seemed friendly, but I only spoke to them to check in. I dropped off my stuff and was informed we couldn't use the elevator anymore because there was no one to fix it. (Mind I was on the 4th floor with a 10month old). I went out and when I got back there was a strong smoke smell in the bathroom, and I obviously couldn't shower my baby in there. I immediatelly called the front desk to change my room, all I got was "we can't give you another room because we are fully booked", I asked for the refund amd they said they couldn't do that either.

Elevator did not work and we were put on the 4th floor. Elevator worked for a couple of times and smelled of Marijuana really bad. There was a roach in the fridge. Towels had stains. Its a nice hotel please fix these simple issues. These are the basics.

Elevator does not work and we are at 4th floor. For a La Quinta the property need to upgrade in a major way to fit the expectation.

H

Great location clean andngood sercive

Elevator is out of service.

When I checked in, I was greeted by Raven who apologized and informed me that the elevator was not working. I was bummed but at least I was given Room 231 on the 2nd floor. Using the stairwell closest to the office, I noticed that someone had folded a cardboard to keep the outside door open to anyone without a key. When I got to my room, I immediately called the front and informed them of this security issue. They said they would take care of it, but when I used the stairwell, the cardboard was always there. So, I NEVER felt safe! After reporting the door, I pulled back my bed sheets and noticed the sheets were dirty. I called down again to have Housekeeping remedy the situation. While I was waiting, I sat down in the desk chair and it pivoted back where I almost fell backward. After praying and taking several deep, cleansing, calming breaths, I asked Housekeeping to replace the chair and they did. The only positive to this disastrous hotel stay was that the bed and pillows were comfortable. I only stayed at this La Quinta because I thought it was updated, but the exterior was just a mirage for the interior was grossly lacking.

Was told that the elevator was not working so reception was kind enough to put us in the 1st floor

A variety selection for breakfast, marvelous!! this is my 2nd times living here.

Please was really clean and service was great

Muy sucio

Cigarette smell but they tried covering by spraying Beds are so uncomfortable they fall in Whole building just stinks Pool area was clean

This property needs to be updated. I’ve stayed at La Quinta Inns before but never one this terrible. It gave me the creeps and made feel like I didn’t want anything of mine to touch anything of theirs. Also, it smelled like smoke. Please do better!

Good

Great

The elevator wasn’t working. The hotel hallways smelled like weed. My room smelled like mildew. I didn't even stayed and left. Didn’t even asked for a refund.

Elevator not working and had to take stairs all of our stay .

Didnt like elevators were out..had to get rooms switched mattresses were bad.. and probably wll never stay at another la quinta

No elevator

There where roaches in my room

Everything is fine, it's one of my favorite hotels

This was a nice looking Hotel. Common areas was warm or rather hot. Needless to say I woke up and had a 2018 Chevy Silverado stolen out of the parking lot upfront

How clean it was

When we got there they told us the elevator was broken so we had to haul our luggage up three flights of stairs! Our truck was broken into in the parking lot! Window smashed glass everywhere! Save yourself the trouble and pick another place to stay or plan for an extra $300 to repair it.

Horrible experience! I was given a third floor room and allegedly the elevator was not in service but housekeeping was using it while guests had to carry luggage and belongings up and down flights of stairs. Ridiculous!

Did not like the neighbor. Vibe didn’t feel safe.

I paod for room that was on third floor then they told me the elevator is broken. When i requested a refund they said no.

Elevator was broken and there's four floors

Seems to be in a declining neighborhood. Pictures on the website are very deceiving. Place was very dirty and unkept

My room was visually clean. However the privacy shade didn't work. The elevator was out of order and had to utilize the stairs to the 3rd floor.

Elevator didn’t work. Had a room on the 3rd floor. Stair well definitely needs cleaning