Holiday Inn Express & Suites Houston SW - Galleria Area by IHG

The hotel is not in the best location as you are merging from the highway exit to turn in. The breakfast bacon was nice and crispy with good flavor umm.

Very good

Exceptional

Everything was great and plan to stay again!

The room was larger than I anticipated I also liked the shower it was big and not a tub shower which I liked. My bedside light didn’t work but everything else was good. I enjoyed the breakfast omelets. Breakfast in general was above average. We arrived late and the hotel staff was super friendly. I would definitely stay there again.

The room was not particularly clean. There was hair on the shower wall, and something smeared on a wall and picture frame. Also, the bathroom faucet shot the water out almost vertically towards you, rather than down.

Superb

Excellent

The staff were friendly and helpful. Awful breakfast, no restocking of food . No milk for cereal . Found hair on towels that supposed to be clean .Our belonging got locked in the safe , took 2 hours to drill it open .

The staff were all doing a great job. We booked a suite it was spacious and clean. However, the fixtures in the bathroom need fixing and there was a unpleasant smell when we come in the room.

Exceptional

I like it that the hotel is clean and neat. And the staffs are very nice.

The breakfast was ok to something to write about but the room was clean and quiet.

Cleanliness Even though I was switched rooms, there is a musty smell of mold in the rooms. It’s as if the vents aren’t cleaned or the property has no proper ventilation or airing out system. I couldn’t have spent more than one night there. Other than that, the check in people and the manager were extremely friendly and went above and beyond to accommodate.

While checking in, I was told they overbooked for a room with 2 beds, which is what I had booked. He asked if I was okay taking a king bed instead. I wasn’t because I had my family with me, then he said okay, we do have a room with double beds. I didn’t like that encounter but everything else was good.

It was clean and comfortable. While checking in, I was told they overbooked for a room with 2 beds, which is what I had booked. He asked if I was okay taking a king bed instead. I wasn’t because I had my family with me, then he said okay, we do have a room with double beds. I didn’t like that encounter but everything else was good.

Walking in the staff was polite. The hotel was clean as well as the bedroom and bathroom. The continental breakfast was delicious,with making pancakes and sitting down to watch TV along with a n I ce cup of coffee; to getting a quick muffin before you leave.

Everything

Awesome for the price

I love everything about the property. I was visiting from Florida and this hotel is my second home every time I visit Houston. The staff and personnel were all amazing, friendly and welcoming. Breakfast was fabulous and most importantly, the room was clean and comfortable to sleep in! See you next time!