Holiday Inn Houston Intercontinental Airport by IHG

Lobby and restaurant no air conditioning

Exceptional

Very close to the airport, and the shuttle service is such a convenience to go back and forth. Easy check-in and check out and room service kept the room clean daily. Overall customer service was good and staff were helpful. Facilities could be updated a bit. There wasn't any bottled water in the room. The shower gel was never topped up, and the soap dispenser near the sink fell off the wall while there. Room should have drinking water available.

Breakfast was great

No hot water for the morning shower. The airport shuttle bus did not drop me off at my correct terminal (Term) at 5am and the driver would not accommodate saying it is not the hotel policy to go there.

Double charged me Nothing

Very good

Exceptional

Old hotel with loose and noisy plumbing, breakfast was good

Airconditioning in room poor. Food good but unable to get a beer or wine with it. Confusion about where to pick up shuttle. Ended up getting a taxi. Pool good.

I liked the proximity to the airport and the onsite restaurant. I specifically looked for a hotel with 24 hour airport shuttle service because we had an early flight. After I booked, I got a message from the hotel stating that their shuttle runs every 30 minutes, 24 hours a day. The morning before my check in, I called the hotel and received an automated message stating the same thing. When I checked in, I told the front desk guy that I needed to leave at 3am that night and asked again if the shuttle would be available. He said yes and to come down 5-10 minutes before the hour. We got downstairs at 2:45am and were told that there was no driver and that the shuttle was not going to be running that night. I was so stressed out because I was traveling alone with 3 kids and had to scramble to get to the airport in the middle of the night with no help from the hotel at all. I ended up waiting 15 minutes for an Uber and had to pay $25. So disappointed by this experience when I did everything I could to find a hotel with 24 hour shuttle service.

I liked the proximity to the airport and the onsite restaurant. I specifically looked for a hotel with 24 hour airport shuttle service because we had an early flight. After I booked, I got a message from the hotel stating that their shuttle runs every 30 minutes, 24 hours a day. The morning before my check in, I called the hotel and received an automated message stating the same thing. When I checked in, I told the front desk guy that I needed to leave at 3am that night and asked again if the shuttle would be available. He said yes and to come down 5-10 minutes before the hour. We got downstairs at 2:45am and were told that there was no driver and that the shuttle was not going to be running that night. I was so stressed out because I was traveling alone with 3 kids and had to scramble to get to the airport in the middle of the night with no help from the hotel at all. I ended up waiting 15 minutes for an Uber and had to pay $25. So disappointed by this experience when I did everything I could to find a hotel with 24 hour shuttle service.

Superb

I understand that the average temperature in Houston is very somewhat hot, but in this particular couple of days we had that winter cold Varese that hit the southern states and the heat in the hotel as far as in the lobby everywhere was not adequate enough, some of the staff was very rude overpriced menus not adequate English being spoken throughout the hotel in the staff.

Double charged me Nothing

Close to the airport The breakfast time in the app said until 10:30, however. Breakfast is only served until 10, the personnel on the front deck were not friendly. The shuttle bus didn't arrive, we called them and they said in 20 minutes it would arrive however that never happened, we took a taxi instead.

Very good

The breakfast time in the app said until 10:30, however. Breakfast is only served until 10, the personnel on the front deck were not friendly. The shuttle bus didn't arrive, we called them and they said in 20 minutes it would arrive however that never happened, we took a taxi instead.

Pleasant

It was an affordable option and it has a surprisingly lovely pool at the back of the hotel. The staff are very helpful and attentive. I rate it 3 stars because of a few things that were inconvenient. The air conditioning was very loud and I traded a cool night for being able to get to sleep and stay asleep. My logic was flawed because the windows are insufficiently sound-proofed (if at all) and the sound of loud jets disturbed my sleep several times. I was given an accessible room (not sure why) and it was fine. However the room hadn’t been properly cleaned (there was some garbage on the floor) but the bed was clean and comfortable. The one small light in the bathroom was very dim and it was difficult to see clearly to do makeup. There was nowhere to plug in the hair dryer that stretched to any mirror and the TV had not been tuned to the channels indicated on the manual guide. The room itself was drab and not somewhere you’d want to spend any time but it served its purpose. I had a burger and fries in the in-house restaurant which was on a par with fast food and the bar was closed all evening - not sure why. In the morning the shuttle driver wouldn’t drop me off at the car rental center. I didn’t object because I understand that every hotel has different policies but the Courtyard shuttle has saved me time and hassle by dropping off at the car rental center rather than driving past it and dropping off at a terminal. Would I stay again? Yes but only to save money.

Airport shuttle was convenient

You advertised it with a bar, however the bar was closed. We purposely chose this hotel so we could relax in the bar with an evening meal.

Everything was no more than 10 minutes away . My experience at this particular hotels was a 10/10 from front desk to housekeeping I highly recommend this hotel and when and if im ever in the city of Houston This Will Be My Go To .

Didn’t like how cleaning staff knocking on doors at 9 am. I feel like they should know who’s checkout and not asking door by door.

Exceptional

I like how staff members were polite from moment we arrived. Didn’t like how cleaning staff knocking on doors at 9 am. I feel like they should know who’s checkout and not asking door by door.

We got delayed and our flight didn’t got their on till midnight went we trying to get the shuttle bus never came we catch a Uber to the hotel to our surprised their didn’t not have a room for us their we’re sold out for the night.

Elevator didn’t seem safe.

We were there for a graduation. It was close to the airport but there is nothing else around. Elevator didn’t seem safe.

Clean and good size with competent staff. A great stay. Thank you

Clean and good size with competent staff. A great stay. Thank you

Shuttle was easy to find and rooms were comfortable

Shuttle was easy to find and rooms were comfortable

Pillow for the pullout that I didn’t even want. The AC rattled all night, making it very difficult to sleep. Then I went downstairs in the morning to get some ‘complimentary coffee’ that the website said the hotel provided. The front desk person had no idea what I was talking about. I was definitely robbed for the price I paid for this dump. Very disappointing & disgusting. For a 400 room hotel, only 1 elevator worked, making the wait time very long. I should have known when I went to check in when two women were complaining about not having any water & how the toilets were full because they couldn’t flush because there was no water. Again disgusting. I am so sorry I had to stay there.

Pillow for the pullout that I didn’t even want. The AC rattled all night, making it very difficult to sleep. Then I went downstairs in the morning to get some ‘complimentary coffee’ that the website said the hotel provided. The front desk person had no idea what I was talking about. I was definitely robbed for the price I paid for this dump. Very disappointing & disgusting. For a 400 room hotel, only 1 elevator worked, making the wait time very long. I should have known when I went to check in when two women were complaining about not having any water & how the toilets were full because they couldn’t flush because there was no water. Again disgusting. I am so sorry I had to stay there.

Pleasant

Rugs guestionable

Rugs guestionable

Excellent! from the shuttle driver that picked us up at the airport, to the ladies at reception, to the wonderful beds, to the shuttle service back to the airport. Very timely, very friendly, very accommodating. We will definitely stay here next time.

Excellent! from the shuttle driver that picked us up at the airport, to the ladies at reception, to the wonderful beds, to the shuttle service back to the airport. Very timely, very friendly, very accommodating. We will definitely stay here next time.

Staff fabulous. Food great. Strong smell of deodorizer in the hotel. Breakfast cold

Staff fabulous. Food great. Strong smell of deodorizer in the hotel. Breakfast cold

Clean room and clean hotel

Clean room and clean hotel

clean room, friendly staff, excellent breakfast

clean room, friendly staff, excellent breakfast

Ok

Ok

Staff was courteous and room was clean

Staff was courteous and room was clean

The rooms need refresh. I think they're in the process already.

The rooms need refresh. I think they're in the process already.

Room Good. Staff O>K>

Room Good. Staff O>K>

The staff was incredible, very helpful, and accommodating.

The staff was incredible, very helpful, and accommodating.

Staff very efficient and nice

Staff very efficient and nice

There were issues. Shades very difficult to open and close. Fire alarm sounded 3 time (false alarm) in 30 minutes.

There were issues. Shades very difficult to open and close. Fire alarm sounded 3 time (false alarm) in 30 minutes.

Very clean.

Exceptional

Room wasn’t cleaned well .

Room wasn’t cleaned well .

Bed was comfy. Room was large and quiet.

Bed was comfy. Room was large and quiet.

Nice

Nice

Yrs

Yrs

It was one night only. Breakfast was good. Something about the room didn't feel clean. Unlike the common spaces which were good. Poorly lit, slimy surfaces.

It was one night only. Breakfast was good. Something about the room didn't feel clean. Unlike the common spaces which were good. Poorly lit, slimy surfaces.

We waited over 30 minutes for the shuttle from the airport to the hotel and took an uber instead. We learned at the desk that the shuttle operates every hour instead of every half hour as advertised.

We waited over 30 minutes for the shuttle from the airport to the hotel and took an uber instead. We learned at the desk that the shuttle operates every hour instead of every half hour as advertised.

Yes

Yes

The room was clean. The lady behind the desk was very friendly. The shuttle driver was friendly. The room rate was affordable

The room was clean. The lady behind the desk was very friendly. The shuttle driver was friendly. The room rate was affordable

Great staff

I had numerous issues with my stay and very disappointed. 1) I selected a handicap room and the front desk mysteriously changed my room due to keyless entry issue. FYI I am disabled! I wasn’t offered or given another handicap room. 2) next room tub wouldn’t drain (maintenance called) wasn’t repair just stopper removed. 3) Housekeeping left door latch open with me in bed and someone walked in on me while I was asleep (Unsafe) 4) room iron burned my pants and the mgmt refused to comp me for the pants. This was a horrible four day stay. The onsite staff was friendly as they could only follow the mgmt directions. Marcus helped me moved room which was one positive experience ;he was so kind. I do not recommend to book here if you are staying more than one night.

I had numerous issues with my stay and very disappointed. 1) I selected a handicap room and the front desk mysteriously changed my room due to keyless entry issue. FYI I am disabled! I wasn’t offered or given another handicap room. 2) next room tub wouldn’t drain (maintenance called) wasn’t repair just stopper removed. 3) Housekeeping left door latch open with me in bed and someone walked in on me while I was asleep (Unsafe) 4) room iron burned my pants and the mgmt refused to comp me for the pants. This was a horrible four day stay. The onsite staff was friendly as they could only follow the mgmt directions. Marcus helped me moved room which was one positive experience ;he was so kind. I do not recommend to book here if you are staying more than one night.

Bathtub was nasty and dripped all day all night room ;531

Bathtub was nasty and dripped all day all night room ;531

Good location

Good location

Everybody was very good to us

Everybody was very good to us

Personalble front desk personnel. Check in was simple and so was checking out. No issues

Personalble front desk personnel. Check in was simple and so was checking out. No issues

Everything was excellent!

Everything was excellent!

Yes, the breakfast menu was fresh, offering gut options. The carpets in the hallways, they smell, and the hotel could use an update, nevertheless, we like it very much

Yes, the breakfast menu was fresh, offering gut options. The carpets in the hallways, they smell, and the hotel could use an update, nevertheless, we like it very much

Staff were great!

Staff were great!

The first room we were put in the the top wouldn't work and did not have warm water however I give them credit they moved us to another room immediately which we were very happy with.

The first room we were put in the the top wouldn't work and did not have warm water however I give them credit they moved us to another room immediately which we were very happy with.

Room is clean with lots of spaces. Bed is comfortable. Friendly staff, good breakfast.

Room is clean with lots of spaces. Bed is comfortable. Friendly staff, good breakfast.

Shuttle was easy staff was very nice

Shuttle was easy staff was very nice

The room was spacious and nice, the breakfast very good for American standards. The staff is friendly and we had a good experience overall. The cook who makes the omelet keeps using his mobile phone with the gloves with which he also touches the food directly and keeps money (his tips) on the table - this is not hygienic at all so please give this feedback to all your staff working with food.

The room was spacious and nice, the breakfast very good for American standards. The staff is friendly and we had a good experience overall. The cook who makes the omelet keeps using his mobile phone with the gloves with which he also touches the food directly and keeps money (his tips) on the table - this is not hygienic at all so please give this feedback to all your staff working with food.

Yes

Yes

Good experience in restaurant.

Good experience in restaurant.

Reception staff didn’t honor my request for a higher floor room, which I had communicated prior to my arrival. Also no mention of any VIP gold member benefits.

Reception staff didn’t honor my request for a higher floor room, which I had communicated prior to my arrival. Also no mention of any VIP gold member benefits.

nice room , close to highway,

nice room , close to highway,

Shuttle access and easy of public transportation.

Shuttle access and easy of public transportation.

No está nada bonitas las habitaciones, y se ve viejo el hotel, pero cumple con lo necesario. Debería tener un costo más bajo

No está nada bonitas las habitaciones, y se ve viejo el hotel, pero cumple con lo necesario. Debería tener un costo más bajo

Comfortable bed and looks like it was renovated

Comfortable bed and looks like it was renovated

The hotel is good Holiday Inn style and the young staff were professional and kind.

The hotel is good Holiday Inn style and the young staff were professional and kind.

Very nice staff.

Very nice staff.

First night was next to a loud elevator. Staff was fast the next morning to get me a new room.

First night was next to a loud elevator. Staff was fast the next morning to get me a new room.

Room was so nice, my kids had a flight on Saturday evening and ours was Sunday and the room was big enough with a sitting place for them until they went to the airport so we got to spend another few hours with our kids! The room was very clean, and the shuttle the next day was awesome!

Room was so nice, my kids had a flight on Saturday evening and ours was Sunday and the room was big enough with a sitting place for them until they went to the airport so we got to spend another few hours with our kids! The room was very clean, and the shuttle the next day was awesome!

Beds were comfortable My microwave had to be replaced because it didn't work. the tv had to be plugged up somewhere else because the socket didn't work. They didn't dump the water out of the coffee maker a d it was cloudy. No trash cans in the room and the swimming pool was filthy

I started getting congested the second night. Woke up the third night in the middle of the night and had a terrible headache and my room felt very moist. I knew there was something in the room that had to be causing some sort of allergic reaction. I checked around the a/c and it was all moldy. I told the front desk. I couldn't stay another night. They said they would credit the last night and they didnt. They didnt offer to move my room or anything. Clean these rooms! The bathrooms by the training rooms smell like a terrarium and moisture.

I started getting congested the second night. Woke up the third night in the middle of the night and had a terrible headache and my room felt very moist. I knew there was something in the room that had to be causing some sort of allergic reaction. I checked around the a/c and it was all moldy. I told the front desk. I couldn't stay another night. They said they would credit the last night and they didnt. They didnt offer to move my room or anything. Clean these rooms! The bathrooms by the training rooms smell like a terrarium and moisture.

My flight was delayed and neither booking.com or the Holiday inn was willing to help I had to pay for the room twice!

Had no hot water, when asked for any comps or credits I was told because I booked with a 3rd party like Hotels .com they could not do anything.

Had no hot water, when asked for any comps or credits I was told because I booked with a 3rd party like Hotels .com they could not do anything.

Exactly as advertised- clean, easy check-in and restaurant and bar

Exactly as advertised- clean, easy check-in and restaurant and bar

10/10

10/10

The staff at the breakfast buffet were very attentive and nice. However, the food was consistently cold. It was good tasting but cold. The room was very nice and clean.

The staff at the breakfast buffet were very attentive and nice. However, the food was consistently cold. It was good tasting but cold. The room was very nice and clean.

Everything in the room was in good shape. Very happy to have an attached restaurant so we could enjoy a cocktail and a snack without getting into a car…especially after a long day of travel

Everything in the room was in good shape. Very happy to have an attached restaurant so we could enjoy a cocktail and a snack without getting into a car…especially after a long day of travel

No hot water and hotel would not comp anything since this was booked through Hotels.com.

No hot water and hotel would not comp anything since this was booked through Hotels.com.

It would have been nice if the hotel website gave instruction on jow to utilize the shuttle, ie: call property first.

It would have been nice if the hotel website gave instruction on jow to utilize the shuttle, ie: call property first.

Courteous staff.

Courteous staff.

- Good to mail out a couple letters for me. - Night restaurant was great meeting a couple late orders on arrival for dinner. - The breakfast scrambled eggs tasted like some kind of meat contamination, I left them. Fruit was good, omelette my wife had was good for her, coffee was not great black, pancakes were ok. - However, picking up arrivals at the airport terminal C with hotel van was neglected entirely. A call to the hotel indicated they were going to A & B. Googling B indicates it's closed entirely and every other hotel is picking up everyone at C. Signage at the hotel clearly indicates that they pick up from A & C near the front desk. The only way to get to late check in was using Lyft (parking at pink signs at the parking garage next to hotel vans from everywhere else.) Then the same Lyft order going back for flight in the morning was made to make it fast as needed. - rested well, ate, paid for delivery and pickup to airport

- Good to mail out a couple letters for me. - Night restaurant was great meeting a couple late orders on arrival for dinner. - The breakfast scrambled eggs tasted like some kind of meat contamination, I left them. Fruit was good, omelette my wife had was good for her, coffee was not great black, pancakes were ok. - However, picking up arrivals at the airport terminal C with hotel van was neglected entirely. A call to the hotel indicated they were going to A & B. Googling B indicates it's closed entirely and every other hotel is picking up everyone at C. Signage at the hotel clearly indicates that they pick up from A & C near the front desk. The only way to get to late check in was using Lyft (parking at pink signs at the parking garage next to hotel vans from everywhere else.) Then the same Lyft order going back for flight in the morning was made to make it fast as needed. - rested well, ate, paid for delivery and pickup to airport

Check in staff was amazing

Check in staff was amazing

Was clean and comfortable. Was great for our needs.

Was clean and comfortable. Was great for our needs.

Waited 30 minutes for a shuttle that never came at 630 pm. Called front desk only to be told shuttle drivers are on mandatory break and would be another hour before they would start running again. They need to update both their website and their recording to state this so clients aren't just waiting around. Their automated message states specifically they run shuttles every 30 minutes so call to make sure they will actually pick you up.

Waited 30 minutes for a shuttle that never came at 630 pm. Called front desk only to be told shuttle drivers are on mandatory break and would be another hour before they would start running again. They need to update both their website and their recording to state this so clients aren't just waiting around. Their automated message states specifically they run shuttles every 30 minutes so call to make sure they will actually pick you up.

Ok

Ok

Love it, very good customer service, the rooms are big and comfortable, always clean.

Love it, very good customer service, the rooms are big and comfortable, always clean.

Everything was on point. The bed was so comfy. Breakfast was not so great but the rest was in good standing.

Everything was on point. The bed was so comfy. Breakfast was not so great but the rest was in good standing.

I was assigned room 330 and it was perfect. Close to the elevator. No noise issues. Clean. Spacious. Microwave, refrigerator, iron and iron board, digital alarm clock, bedside charging ports & electrical outlets, coffee, tea, robe hooks in the bathroom, hair dryer, quality bath and shower products, (Dove brand) the towels were cheap but the bed and pillows were comfortable. I wouldn’t want to stay anywhere else now that I’ve stayed here. It was perfect.

I was assigned room 330 and it was perfect. Close to the elevator. No noise issues. Clean. Spacious. Microwave, refrigerator, iron and iron board, digital alarm clock, bedside charging ports & electrical outlets, coffee, tea, robe hooks in the bathroom, hair dryer, quality bath and shower products, (Dove brand) the towels were cheap but the bed and pillows were comfortable. I wouldn’t want to stay anywhere else now that I’ve stayed here. It was perfect.

Nice. No issues for a quick airport stay.

Nice. No issues for a quick airport stay.

Friendly staff, nice restaurant.

Friendly staff, nice restaurant.

upon check in. I was told the shuttle runs every half hour on the hour and on the half hour. And just to be in the lobby five minutes before departure Well I showed up at 3:25 AM. I was told the shuttle left at 3:15 . Then when she came back at 3:40 AM, she said well I’m not leaving again until four, while there were three of us waiting. I told her I would need to call an Uber because I was already behind schedule which I did. Five minutes later when more people showed up she said did you already called the Uber and I said yes of course I need to leave now and she said oh well I think I’ll leave early. So I said basically you just leave when people show up and you don’t follow the schedule? And then she was rude and said well I didn’t tell you how the schedule ran.

upon check in. I was told the shuttle runs every half hour on the hour and on the half hour. And just to be in the lobby five minutes before departure Well I showed up at 3:25 AM. I was told the shuttle left at 3:15 . Then when she came back at 3:40 AM, she said well I’m not leaving again until four, while there were three of us waiting. I told her I would need to call an Uber because I was already behind schedule which I did. Five minutes later when more people showed up she said did you already called the Uber and I said yes of course I need to leave now and she said oh well I think I’ll leave early. So I said basically you just leave when people show up and you don’t follow the schedule? And then she was rude and said well I didn’t tell you how the schedule ran.

Shuttle never came and I had to take a cab. Phone message says “starting in January we will only pick up from terminal A”. Well it’s not January yet and I wasted a lot of time waiting. I suggest you align your phone and internet messages so they each give the same info. I am VERY unhappy about this extra aggravation. And expense.

Shuttle never came and I had to take a cab. Phone message says “starting in January we will only pick up from terminal A”. Well it’s not January yet and I wasted a lot of time waiting. I suggest you align your phone and internet messages so they each give the same info. I am VERY unhappy about this extra aggravation. And expense.

staff very kind and friendly. the hotel is dark, old and poorly maintained. it is NOT a Intercontinental... looks more like an old Holiday Inn Express.

staff very kind and friendly. the hotel is dark, old and poorly maintained. it is NOT a Intercontinental... looks more like an old Holiday Inn Express.

It’s an older building so I’ll give them grace. I asked for my room to be cleaned and they made the bed with the same sheets. I guess that was a theme. I asked for a new burger because they took so long to get me ketchup the burger was cold. They sent back the same burger still cold. Front desk staff was all exceptional.

It’s an older building so I’ll give them grace. I asked for my room to be cleaned and they made the bed with the same sheets. I guess that was a theme. I asked for a new burger because they took so long to get me ketchup the burger was cold. They sent back the same burger still cold. Front desk staff was all exceptional.

Website and signage at hotel says the airport shuttle runs 24/7, which is why I chose this hotel specifically. When I called to request the shuttle at the airport, I was told that the shuttle does not run after 7pm on Sundays, so I had to Uber to the hotel. I could not cancel as I had already made my reservation, so I had to pay almost $40 out of pocket for a benefit that was falsely advertised to get my business.

Website and signage at hotel says the airport shuttle runs 24/7, which is why I chose this hotel specifically. When I called to request the shuttle at the airport, I was told that the shuttle does not run after 7pm on Sundays, so I had to Uber to the hotel. I could not cancel as I had already made my reservation, so I had to pay almost $40 out of pocket for a benefit that was falsely advertised to get my business.

The staff was very friendly and quick to assist with any concerns. Rooms were nicer then expected. The bed was very comfortable and I look forward to staying again.

The staff was very friendly and quick to assist with any concerns. Rooms were nicer then expected. The bed was very comfortable and I look forward to staying again.

Alisa was absolutely fantastic, I had to change room and she made that process as easy and painless as possible, overall I really enjoyed my stay here and would definitely stay here again when I come back to Houston

Alisa was absolutely fantastic, I had to change room and she made that process as easy and painless as possible, overall I really enjoyed my stay here and would definitely stay here again when I come back to Houston

Hard to give a lot of detail, arrived late at night and left early in the morning. Room was huge and bed comfortable not a lot more to say. Through Expedia we paid extra for parking but it seems to be free at the hotel, not the hotels fault. Excellent for the airport

Hard to give a lot of detail, arrived late at night and left early in the morning. Room was huge and bed comfortable not a lot more to say. Through Expedia we paid extra for parking but it seems to be free at the hotel, not the hotels fault. Excellent for the airport

Staff was friendly and very apologetic when my original room key did not work.

Staff was friendly and very apologetic when my original room key did not work.

Clean staff and very friendly.

Clean staff and very friendly.

Stayed one night. Close to airport with many restaurants and convenience stores. Clean, quiet and very easy check in and out. Needed extra blanket for the room and housekeeping took care of it immediately. If in IAH AIRPORT area again will stay at this hotel.

Stayed one night. Close to airport with many restaurants and convenience stores. Clean, quiet and very easy check in and out. Needed extra blanket for the room and housekeeping took care of it immediately. If in IAH AIRPORT area again will stay at this hotel.

clean

clean

Breakfast could’ve been better

Really convenient close to airport. Nice pool, super helpful staff. Breakfast options good, lunch/dinner options restrictive if you don’t like “Texan” food or have kids. Free airport shuttle only goes to 2 terminals so a bit of a mission if you arrive or depart from another, particularly with lots of luggage. But these are small negatives on a very positive stay.

Really convenient close to airport. Nice pool, super helpful staff. Breakfast options good, lunch/dinner options restrictive if you don’t like “Texan” food or have kids. Free airport shuttle only goes to 2 terminals so a bit of a mission if you arrive or depart from another, particularly with lots of luggage. But these are small negatives on a very positive stay.

Room climate was fine. The sitrus water was devine.

Room climate was fine. The sitrus water was devine.

Staff was pleasant. Shuttle on-time. Food and bar perfect

Staff was pleasant. Shuttle on-time. Food and bar perfect

I loved every minute. It’s affordable, staff is amazing, clean. Will definitely visit their establishment again

I loved every minute. It’s affordable, staff is amazing, clean. Will definitely visit their establishment again

Decent

Decent

Great place to stay for the weekend.

Great place to stay for the weekend.

.

.

Airport shuttle and room were great

Airport shuttle and room were great

The rooms were decently clean, but smelled musty like mold. The amenities like the restaurant, pool and recreation areas are all very nice.

The rooms were decently clean, but smelled musty like mold. The amenities like the restaurant, pool and recreation areas are all very nice.

The hotel was surprisingly sparkling clean and well maintained. We had a couple of challenges upon arrival and the staff was helpful and took care of us. We wished we had a longer stay, the game room and restaurant looked great if we had more time to enjoy them. getting into the hotel was a bit confusing, as all the entrances (but one) to the parking lot were gated shut, forcing us to drive around the block. But all in all, a small inconvenience in an otherwise very comfortable overnight stay before our trip out of IAH!

The hotel was surprisingly sparkling clean and well maintained. We had a couple of challenges upon arrival and the staff was helpful and took care of us. We wished we had a longer stay, the game room and restaurant looked great if we had more time to enjoy them. getting into the hotel was a bit confusing, as all the entrances (but one) to the parking lot were gated shut, forcing us to drive around the block. But all in all, a small inconvenience in an otherwise very comfortable overnight stay before our trip out of IAH!

Stayed her because of cancelled flight. Took a long time to check in. Very noisy neighbors and could not get the front desk to answer phone for 2 hours. Eventually they helped resolve.

great service

great service

24hrs shuttle pickup and return to the airport on the half hr. Great sized room complete with microwave, fridge, and coffee maker, resteraunt on site, it was not to my liking, however, there's a store like area in the lobby selling frozen dinners and dry soups and other items to enjoy I your room,the pool is out doors but without a hot poolor jacuzzi..would definitely stay again!

24hrs shuttle pickup and return to the airport on the half hr. Great sized room complete with microwave, fridge, and coffee maker, resteraunt on site, it was not to my liking, however, there's a store like area in the lobby selling frozen dinners and dry soups and other items to enjoy I your room,the pool is out doors but without a hot poolor jacuzzi..would definitely stay again!

I was really nice and safe!

They are currently not doing transfers from the international terminal which meant an expensive uber drive. It’s on their website, which given I booked on Expedia I did not check. Else was fine

Trust the mint store is unmanned (an honor system), almost unheard these days

Stayed here due to airport delays. I actually felt sorry for the staff. They were nice but property is a little run down and area is sketchy. Also most of the people coming in to the hotel were already mad about the airport. Stressful I’m sure.

I stayed at the property for a week and it was absolutely terrible. I check in at the front guest and the employee was extremely rude and snarky. I enter my room, my AC didn’t have a thermostat and once I asked where I can locate it they had to ask around just to figure out. The sheets were stained, the towels and wash cloths were dirty. Stuff in the room wasn’t functioning. Then the best part was when I asked for water and the employee at the desk asked for my ID. This hotel is in Houston there should be free water and ice for all guests in this weather. Once we called to complain about all this we were only given a voucher for one drink at the bar. There were four of us staying at the hotel. All in all my experience was terrible and will not be coming back

Very nice people

It’s okay

Breakfast server making Omlet was very rude to me and another guest in the line.

Staff was absolutely amazing

Both times it woke me up and I wasn’t able to go back to sleep. I even had extra do not disturb signs on the door. I know the maids have a job to do but it’s an obvious lack of communication between the front desk and the service staff. I told the front desk manager about this instance after the first time, and decided to try this property again on the 11th and had the same experience. Next time i have a stay in Houston I think I’ll try somewhere else .

The total experience was great!

Enjoyed food

Great place

Everything good except for the lady in front desk that didnt treat me so well just because I didnt have a credit card.

Nice hotel

Staff seemed like they didn’t know what they were doing, couldn’t figure out how to get me a room. There was multiple charges to my account, they claimed it was an accident.

It was covenient to tha airport. Resteraunt on sight

For years has been Holiday Inn one of the chain hotels that has never disappointed us. This one in particular is a little bit dated, but it compensates on service (the whole staff is great) the general attention, the food, amenities. We are hier because ofa miased flight connection but we were really pleasent satisfied

Best spot to stay at and convenient to see my family.

Very clean

Was hard to have Uber drop me off due to gate being closed.

I was quoted 1 price, but charged a different price. I have never been to a hotel that has security come around to tell the guest that he was there to close the pool. Most pools close at 11pm. Disappointing.

Great place

Flight cancelled , ended up staying here unexpectedly. It was ok- room was cold and heater didn’t work.

Would be great if there was more than one of their several gated entrances open to access property instead of having to circle it in traffic.

Super close to the airport. The staff was really nice. The hotel was clean. Anytime the shower was on it would flood the bathroom. The shower could have been cleaner.

Nice

The room tv,fridge@micro no power outside are poor lighting shuttle was lacking

it’s very close to the airport. room is very nice and clean.

All was good as expected for a hotel nearby an airport

Staff quick and helpful with check in and shuttle service back to airport

They have a great breakfast buffet.

Súper feliz volvería otra vez

Extremely poor service and dirty sheets in room. Would not recommend

The staff at the front desk was amazing, I came in 3 hours before check in and they had 1 room available and they got me in right away. Only thing was the room had a funky humid smell, the toilet didn’t flush properly and there was barely any water coming out of the shower. Other than that it did the job for the night I needed to stay there. Was super convenient that was so close to the airport and their free shuttle.

Short trip from IAH to hotel, really nice staff, good restaurant

The property was absolutely one of the nicest hotels I’ve stayed at. Beautiful, clean, comfortable and great staff. My only complaint was the water took 15 minutes to get warm and the water pressure was awful.

Fortunately my phone alarm worked No luggage carts - said people were keeping them in their rooms Bathroom was not clean

Great stay! The hotel was clean, comfortable, and very convenient to the airport. The staff was friendly and the shuttle service made everything easy. Would definitely stay again.

Great customer service!!

Property was close to the Airport, Staff was friendly, Room was Clean. Bathroom was small but functional, Ice maker was out of ice in the middle of night had to go to another level floor. There is a restaurant in the hotel with full menu and a bar.

Saw dead roaches on the hallway. If not for overnight stay because of the delayed flight, I won’t choose it at all.

There was no hot water on the 5th floor and lukewarm in the shower.

Room was very damp, musky. Awful water pressure and pipes rattled throughout showers. One staff member, believe the manager, rolled her eyes when I asked a question. But, all other staff was great.

Longest corridors in the world. Reading light burned out. Only one paper coffee cup and one plastic water cup. One key for two people. Restaurant staff didn’t even acknowledge your presence in the restaurant. Cold food. What’s not to like?

I’ll be staying again, loved it.

A+

Easy accuses to and from Airport.

cc

Feel comfortable

We were stranded at IAH due to weather conditions. The whole airport closed so EVERYONE was scrambling for overnight accommodations. We were fortunate to find this hotel. The front desk clerk was friendly and efficient despite dozens of incoming, cranky, frustrated travelers. An older property, it was remodeled very nicely. Beds were very comfortable, bathroom was adequate, a/c worked. Breakfast buffet was fine, though they didn’t have any gluten friendly bread options. We had a terrific lunch in the Blue Dixie restaurant on property. Transportation to the airport was on time and comfortable.

We didn't have AC in our room

Layover for canceled flight.

Just a short stay and thanks for the shuttle.

Nice rooms. Great staff. Close to airport.

Clean

Needs some updating but the room was clean and quiet. Restaurant attached was necessary for me. The food was good. Shuttle arrived on time.

Good location to airport and easy access

Clean and easy to get to airport

Location, location, location perfect for an early morning flight! Keep striving for perfection!

Good work remodeling.

transportation to and from airport was timely and clean, The staff was very helpful with directions and getting me to non-stay related transport.

Great service super clean and safe

Good place to stay esp for the price & location.

This property is a health hazard. Filthy dirty. Not enough towels and none available upon request. No toilet paper and none available upon request. Sheets dirty, front desk clerk was asleep when I asked for toilet paper. No management available. I cannot say enough…do not stay here.

Easy check in, convenient shuttle.

Lady at desk was very friendly

Would stay here again

Ut was great

The staff could have been more friendly and helpful.

Racine, the front desk clerk wa very helpful and kind.

Very nice and helpful staff.

The reception staff was very helpful when I could not get the coffee machine to work When I went for breakfast I was asked if I had a voucher and I said yes. After I had finished another staff approached and asked again if I had a voucher. This was not necessary and I felt like I had eaten without paying. I did not appreciate being asked again. I spoke to the Manager and he apologized. But I feel the person who asked again did appear to be happy when I asked to speak to the manager.

Breakfast couldn’t enjoy seems like I was being watched the whole time by hotel manager seems like he like eating breakfast to so no I didn’t not and I only use one of my tickets I had 2 guest again who eats breakfast with the guest are watching them Didn’t enjoy eating my breakfast seems like the owner live there and eat breakfast also with the guest very annoying

Stayed here one night when my flight was cancelled. It’s not much to write home about but a bed is a bed. 10/10 service though because I left a dress in the closet and the shuttle driver brought it to me at the airport!

Most comfortable bedding

Bedding is the most comfortable. Memory foam with down pillows. Sofa bed great. Real cozy. Enjoyed my stay a lot more than I expected. I deliberately changed my plans to stay here the second time while it was to. be in another city.

Close to airport . Housekeeping should knock before entering a room. Especially hours before checkout .

They were celebrating mental health awareness week and I have a Psychiatrist. I appreciate that.

Hotel Shuttle was a life saver, runs every 30 minutes!

Very close to the airport and convince. The place is really nice and people were super friendly.

That it would not refund

Everything

It's OK if you like a cooked breakfast. Small but adequate selection of fruit and generic pastries. It is sufficient. 1. Only regular brewed coffee. Not good. 2. No plain yogurt, only flavored with sugar. 3. Room: Safe dead on arrival, had to call maintenance 4. No fan in the bathroom. They really need one. 5. Hallway is carpeted and carpet is not fresh and doesn't look clean. 6. Blackout curtain stuck and would not lift, dark morning. 7. On a positive note: staff was very nice and helpful (they had to be) and bed was comfortable. Room was clean.

Comfortable and good

Nice place if you need to stay near the airport, great staff

Good, clean hotel for overnight stay. Did the job.

Great service

I thought I checked for parking while we were on our trip but apparently I didn’t. Desk clerk said I had to book with way.com and couldn’t because said it was full

Very clean

This hotel was amazing

Front desk staff were very quick and knowledgeable. The room was super clean and the bed was awesome. Pool was heated and it was a nice touch offering water and snacks in the lobby.

N/A

Rooms are comfortable, spacious and tidy. The room has air conditioning, coffee/tea maker, microwave and fridge. Very convenient access to the airport (IAH). Good choice of breakfasts, lunch or dinner also available (for an extra charge) There are almost no services within walking distance