Comfort Suites Bush Intercontinental Airport

Didnot eat breakfast

Very good

Breakfast was great with scrambled eggs, sausage and ham, biscuits and gravy. Oatmeal and waffles. Cold offerings were hard boiled eggs, yogurt, cereal and milk. The juice machine didn’t have OJ, only grape, apple and lemonade. Coffee and hot water available but no decaf. No fruit offered. The cutlery was almost unusable: I broke 2 forks trying to cut my waffle and the plastic serrated knife was so flimsy it wouldn’t cut the waffle at all. Recommend upgrade to better plastic cutlery. The motel is older and reflects wear and tear; our toilet barely flushed and sometimes stuck running. Probably should replace the flushing mechanism in room 103.

However airport shuttle was big disappointment. I had very specifically requested for shuttle drop and on the day of checkout, I had come down 20 mins before appointed time. Even after 20 mins past specified tie, there was no sight of shuttle. I had no option to take Uber costing me nearly $ 20 for a short distance. Very poorly managed front desk - despite my repeated requests, the person did not follow up with shuttle driver.

Exceptional

The room was clean, AC was cold and staff was amazing

Very good

Todo excelente Gracias

Yes

It was a quick stop enroute to airport. I checked out at 3 am and found the night clerk to be very helpful.

Location The room i was in smelled like wet carpet

Location The room i was in smelled like wet carpet

This hotel exceeded my expectations for the price. Excellent room. Clean hotel. Close to restaurants. Good shuttle service to IAH. N/A

Very good

Check in and out was easy, breakfast was good, shuttle was on time and comfortable, room was clean.

It was very convenient

The mattress had deep craters on both sides and very uncomfortable to try and sleep.

Friendly staff, cleanliness & convenient to airport The mattress had deep craters on both sides and very uncomfortable to try and sleep.

Very good

Parking for 10$ per day while traveling. Airport shuttle easy Not the best breakfast, but free and good coffee.

Couldn’t get the alarm clock to work. The mattress and bedding was great. The staff was friendly and helpful.

Airport shuttle easy Not the best breakfast, but free and good coffee.

Kind front desk and free shuttles to the airport. Confort bed and very soft bedsheets

Very good

For pick up in the evening you must call for the shuttle which is a bit of a hassle if you don't have roaming for the US. And if course the pay phones have long since been removed from the airport.

Exceptional

Good

Great

Not clean

N

Exceptional

Friendly Nothing

Friendly Nothing

Chose hotel due to free shuttle, which worked great. We also used the bus to/from the airport which was almost more convenient. Restaurants were located between the bus stop and the hotel, so worked perfectly.

Exceptional

It was frustrating to get the shuttle from the airport to hotel. I couldn't contact the hotel to request the shuttle and ended up paying a taxi $60.00.

It was clear that this hotel caters to those with travel vouchers and doesn’t really offer anything special to their guests. Check in was a little rough, and the hotel lobby feels cluttered.

Good, no problem at all.

Great

Breakfast only had hard cooked eggs, not scrambled, sausage, hash browns. Airport transportation stopped at 11:30, with an hour call prior to set up; not available when plane arrival was late costing $75 Uber ride.

Comfortable bed. Breakfast only had hard cooked eggs, not scrambled, sausage, hash browns. Airport transportation stopped at 11:30, with an hour call prior to set up; not available when plane arrival was late costing $75 Uber ride.

Biggest problem was airport shuttle. Took almost an hour to get to hotel. Getting back to the airport was better but shuttle took off 25 minutes before scheduled time. Fortunately we were in the lobby

Biggest problem was airport shuttle. Took almost an hour to get to hotel. Getting back to the airport was better but shuttle took off 25 minutes before scheduled time. Fortunately we were in the lobby

The room as good.

The room as good.

Spoke with reservation line and front desk before booking and was told my 19 yr old daughter could check in after midnight (flight got pushed). She got there and was not allowed to check in. And they still charged my card for the room.

Spoke with reservation line and front desk before booking and was told my 19 yr old daughter could check in after midnight (flight got pushed). She got there and was not allowed to check in. And they still charged my card for the room.

Good bed and excellent shower.

Good bed and excellent shower.

Room was big but needs update otherwise it’s clean.

Room was big but needs update otherwise it’s clean.

Nothing I wouldn’t stay here again even if it were my last option. The staff were all awful and beyond unhelpful when it came to the easiest of things. We stayed here for one night and the hotel room seems dingy to say the least, like no one really takes care of it. There’s an aura of not being safe here as well. During our one night stay housekeeping attempted to welcome themselves into our room in the morning, the only thing that stopped them was that we had the extra lock in place. We also had dropped a piece of popcorn and went to pick it up a little bit later and POOF gone - so I feel it’s safe to assume they have mice or some sort of small rodents. Complaints at the front desk were met with nothing but an apathetic “sorry” in return. Overall I would never recommend anyone staying here. Honestly just spend the night at the airport or sleep in your car.

It was ok The parking sucks. If you wasn’t in ata certain time you had no parking a chance of getting towed Other than parking everything else was great if they don’t change parking I won’t be back

Large, comfortable accommadations N/A

The room was just average. Breakfast was out standing! And the location was easy to get to/from airport. Bathrooms are lacking. Overall it felt like the updates were just make up on an old building.

Price was reasonable and location was close to airport. The website and the shuttle operated on a 24/7 schedule, however, the hotel shuttle did not begin until 5:00am.

Good just 1 night

Good just 1 night

Nice property

Nice property

The breakfast was good but we didn't get fruits.

The breakfast was good but we didn't get fruits.

Room was very dated, sleeper sofa was broken, staff was very friendly. It was close to airport which is why we picked it but will not stay here again.

Room was very dated, sleeper sofa was broken, staff was very friendly. It was close to airport which is why we picked it but will not stay here again.

Check in was easy and the staff were very friendly

Check in was easy and the staff were very friendly

Very quiet and peaceful Nothing

The hotel is a little run down but the staff is super nice and location is great for a pre-flight stay.

The hotel is a little run down but the staff is super nice and location is great for a pre-flight stay.

Good

Good

Very nice! Airport shuttle was so convenient.

Room was nice and clean . Not sound proofed . Rooms not sound proofed . Horrible breakfast .

Clean room 👍

Clean room 👍

Great front desk staff

Great front desk staff

I did not like anything about this hotel. I was not attended to because there was nobody at the reception when l got there tired and worn out at midnite. I was on the reception floor shouting hello for more than 10 minutes. I had to go to a nearby hotel at Sonesta where l was well attended to like a human being. This is the second time this has happened at this hotel. Additionally. I do not know who the owners or the management of this hotel are, but it's extremely oppressive on their part to make it difficult for the nearby hotel (Sonessta) guests to get a place to pack, because comfort suite have their signs covering almost 85% of the parking space area directly infront and at the back of the land area, which commonsensically should belong to Sonesta Hotel. I had to move my car twice, even though l was extremely tired at 1:30AM, because l was told it would be towed by comfort suites. This is shameful and insensitive on the part of comfort suite at this location. Their service sucks and their human and business relations with other neighboring business is terrible and pathetic.

Everything was perfect except for the shuttle doesn't run early enough. I have to pay 65 dollars for a ride to the airport.

Everything was perfect except for the shuttle doesn't run early enough. I have to pay 65 dollars for a ride to the airport.

Convenience

Privacy, cleanliness, spacious building and rooms, location. Friendly staff. There was a sign that said NO PETS ALLOWED at the hotel entrance; however, there was a guest with a black dog which was obvious to anyone with common sense it was NO service dog, why does the hotel allow this?!

Is like a very nice motel 8, rooms with direct access to parking and no place to have breakfast, just a couple of chairs and plastic plates, for practical purposes does not have breakfast, still great value for the money

They had a buffet style breakfast. I didn't eat there due to my schedule but everyone who had it said it was amazing

They had a buffet style breakfast. I didn't eat there due to my schedule but everyone who had it said it was amazing

I didn't have the breakfast

I didn't have the breakfast

It was close to the airport The tv didn’t work, the bathroom needs some maintenance work.

The room was clean but the smell was so so.

Friendly desk person. Good breakfast

Friendly desk person. Good breakfast

Clean and close proximity to Bush Airport.

Elevator was not working and rooms were a little dingy. Commons areas were nice.

Elevator was not working and rooms were a little dingy. Commons areas were nice.

Parking was close, location was convenient.

Parking was close, location was convenient.

Great hotel for the price!! Will stay again.

Great hotel for the price!! Will stay again.

Room looks clean but I found someone used my room bathroom for peep before I could check in and did not flush :). Otherwise room was clean and smell could have been better.

Room looks clean but I found someone used my room bathroom for peep before I could check in and did not flush :). Otherwise room was clean and smell could have been better.

The hotel was rundown and not clean, room had roaches. The only good thing is it's right by the airport, but they need to exterminate this entire hotel and sanitize.

The hotel was rundown and not clean, room had roaches. The only good thing is it's right by the airport, but they need to exterminate this entire hotel and sanitize.

Room needed to be aired out. It has a musty, moldy smell to it. Guests let their kids play in the hallways and cry, disturbing other guests. These same guests let their children knock and kick on walls almost till midnight.

Room needed to be aired out. It has a musty, moldy smell to it. Guests let their kids play in the hallways and cry, disturbing other guests. These same guests let their children knock and kick on walls almost till midnight.

the shower tube was dirty

the shower tube was dirty

We had a paid reservation through expedia. Upon arrival, we were not even greeted with a "hello." But barked at with "we have no rooms." I politely said we had a reservation. And was rudely met with "what I'm telling you is we have no rooms." And yet, the next person that walked in, got a room. The customer service was POOR. I was told they would "try" to get me refund. Well of course, if you aren't giving me a room, I need a refund. I ended up paying for two extra ubers unnecessary since I was not given a room. The entire exprience was TERRIBLE.

We had a paid reservation through expedia. Upon arrival, we were not even greeted with a "hello." But barked at with "we have no rooms." I politely said we had a reservation. And was rudely met with "what I'm telling you is we have no rooms." And yet, the next person that walked in, got a room. The customer service was POOR. I was told they would "try" to get me refund. Well of course, if you aren't giving me a room, I need a refund. I ended up paying for two extra ubers unnecessary since I was not given a room. The entire exprience was TERRIBLE.

Smell wet the rooms and tv service not work 4 minutes tomsirporg Shuttle time very good

Smell wet the rooms and tv service not work 4 minutes tomsirporg Shuttle time very good

Floor was filthy but it was otherwise ok

Floor was filthy but it was otherwise ok

Staff was very friendly and helpful but no hot water.

Staff was very friendly and helpful but no hot water.

Upon arrival the desk clerk could only find one reservation. I had to pay at the desk for a room that Expedia had already charged me for. I showed my Expedia receipt to the clerk and he still charged me for my second room

Upon arrival the desk clerk could only find one reservation. I had to pay at the desk for a room that Expedia had already charged me for. I showed my Expedia receipt to the clerk and he still charged me for my second room

I only stayed in this hotel because my flight was delayed and I missed my layover. The hotel was in a good location with easy walking distance to good food. It was a comfortable place to stay, but the breakfast was not gluten-free friendly.

I only stayed in this hotel because my flight was delayed and I missed my layover. The hotel was in a good location with easy walking distance to good food. It was a comfortable place to stay, but the breakfast was not gluten-free friendly.

It was comfortable

It was comfortable

bad desk support

bad desk support

All was good ,very friendly staff , clean and very comfortable ,great breakfast Thank you

All was good ,very friendly staff , clean and very comfortable ,great breakfast Thank you

Better breakfast than expected!

Better breakfast than expected!

They put me by the elevator and it was so loud I count sleep all night.

They put me by the elevator and it was so loud I count sleep all night.

Yesterday I check in the room key maker was not working so I did not get a key to my room until this morning on the day of check and I slip and fell on there wet floor because the y did not have any sign up telling people that the foffered to call ambulance and I was told if I go by ambulance that my car would be towed at my expense Whst a joke

Yesterday I check in the room key maker was not working so I did not get a key to my room until this morning on the day of check and I slip and fell on there wet floor because the y did not have any sign up telling people that the foffered to call ambulance and I was told if I go by ambulance that my car would be towed at my expense Whst a joke

The couches in the lobby and in my room were heavily stained. The fixture on the bathroom sink was very loose. The toilet kept running after each flush. Didn’t realize the hotel was so old and won’t be booking with them again for that reason.

The couches in the lobby and in my room were heavily stained. The fixture on the bathroom sink was very loose. The toilet kept running after each flush. Didn’t realize the hotel was so old and won’t be booking with them again for that reason.

Friendly staff

Friendly staff

Great staff. Poor property conditions. Worn out ,in need of a complete interior overhaul.

Great staff. Poor property conditions. Worn out ,in need of a complete interior overhaul.

Grounds need sprucing up. Otherwise, very friendly staff, clean room, comfortable bed, and it was quiet. Would stay again (in fact, we’ve already reserved another night later this month).

Grounds need sprucing up. Otherwise, very friendly staff, clean room, comfortable bed, and it was quiet. Would stay again (in fact, we’ve already reserved another night later this month).

We missed our connecting flight so had to stay in a hotel overnight before our rescheduled flight the next morning. I was able to make it for the same evening. It was very easy to book and the front desk made it a good experience.

We missed our connecting flight so had to stay in a hotel overnight before our rescheduled flight the next morning. I was able to make it for the same evening. It was very easy to book and the front desk made it a good experience.

Nice check in

Nice check in

Bring your valuables into your room

Bring your valuables into your room

It was all good

It was all good

It was all good

It was all good

This was an interesting stay. Once you have made your reservation they then inform you that you will have to call once you have arrived at your designated area for them to send the shuttle for you. We were unable to get through until our third attempt and then was informed that the shuttle would be on the way. 45 minutes later I called back and was told that I would receive a call back letting me know how far away the driver was. About an hour in the driver showed up. We arrived in terminal C and the instructions stated we needed to travel to terminal A or B. Well on the way back to the hotel, we stopped at Terminal C to pick up another passenger... When we arrived there was one attendant up front, Gustavo. He ended up checking in all 6 groups as well as answering the phone, multiple times, to ensure people that the shuttle was on the way and that they were waiting in the correct spot as well as checking out people who were purchasing food from the motel "store". I would like to commend Gustavo for everything that he was doing. It took 1.5 hours to get checked in from the original call, but that poor guys was doing everything but driving the shuttle.

This was an interesting stay. Once you have made your reservation they then inform you that you will have to call once you have arrived at your designated area for them to send the shuttle for you. We were unable to get through until our third attempt and then was informed that the shuttle would be on the way. 45 minutes later I called back and was told that I would receive a call back letting me know how far away the driver was. About an hour in the driver showed up. We arrived in terminal C and the instructions stated we needed to travel to terminal A or B. Well on the way back to the hotel, we stopped at Terminal C to pick up another passenger... When we arrived there was one attendant up front, Gustavo. He ended up checking in all 6 groups as well as answering the phone, multiple times, to ensure people that the shuttle was on the way and that they were waiting in the correct spot as well as checking out people who were purchasing food from the motel "store". I would like to commend Gustavo for everything that he was doing. It took 1.5 hours to get checked in from the original call, but that poor guys was doing everything but driving the shuttle.

The hotel desk clerk was very professional and helpful.

The hotel desk clerk was very professional and helpful.

TV remote turned on the TV, but then it didn't change the channel or volume. The milk and apple juice at breakfast seemed to be watered down. The staff were nice, but this place looks like someone bought and is only doing the minimal maintenance.

TV remote turned on the TV, but then it didn't change the channel or volume. The milk and apple juice at breakfast seemed to be watered down. The staff were nice, but this place looks like someone bought and is only doing the minimal maintenance.

I picked this hotel because the website said 24 hour front desk and airport transport. When I checked in the said airport transfer only runs 5am-11:30pm. They should state that!!! I had to leave for the airport at 2:30 am.

I picked this hotel because the website said 24 hour front desk and airport transport. When I checked in the said airport transfer only runs 5am-11:30pm. They should state that!!! I had to leave for the airport at 2:30 am.

Great stay.

Great stay.

Beds were terrible

Beds were terrible

Nice and quiet!

Nice and quiet!

Is ok

Is ok

Fine for a one night stay near the airport.

Fine for a one night stay near the airport.

The chair seat was worn out

The chair seat was worn out

I wasn't there very long, but the staff was nice, the room was super clean, there was a fridge in the room! The bed was comfy, and the coffee was excellent.

I wasn't there very long, but the staff was nice, the room was super clean, there was a fridge in the room! The bed was comfy, and the coffee was excellent.

As a registered guest i wasn't ask if I had a vehicle and subsequently my rental was towed away. This was unprofessional and totally ahuge inconvenience.

As a registered guest i wasn't ask if I had a vehicle and subsequently my rental was towed away. This was unprofessional and totally ahuge inconvenience.

Mmm

Mmm

Good

Good

Very nice and quiet but it needs a littler fixing and update specially the elevator it looks like it will stop working anytime soon

Very nice and quiet but it needs a littler fixing and update specially the elevator it looks like it will stop working anytime soon

The hotel was run down and busted glass all in park lot

The hotel was run down and busted glass all in park lot

Never got picked up from airport & I called. When I finally paid for a ride to the hotel the shuttle was parked there. Cost me extra money for this supposed amenity.

Never got picked up from airport & I called. When I finally paid for a ride to the hotel the shuttle was parked there. Cost me extra money for this supposed amenity.

Nothing impressive about the property

Nothing impressive about the property

Understandable place is older but really had a smell in room. Get rid of carpet! Staff was very helpful and nice.

Understandable place is older but really had a smell in room. Get rid of carpet! Staff was very helpful and nice.

Nice

Nice

Quick check in and very pleasant and friendly staff. Quiet room with very comfortable king bed. We would definitely stay there again.

Quick check in and very pleasant and friendly staff. Quiet room with very comfortable king bed. We would definitely stay there again.

Not very clean

Not very clean

Awful. Roof leaks, beaten up, damp, terrible smell. Spend the extra money and don’t stay here.

Awful. Roof leaks, beaten up, damp, terrible smell. Spend the extra money and don’t stay here.

How did I get a refund from the hotel or Expedia ?

How did I get a refund from the hotel or Expedia ?

Lobby looked clean, staff friendly, halls and doorways were scuffed, marked and looked “beaten” up. The elevator was slow and in poor condition. The room was very musty smelling and the sheer curtain had mildew, I didn’t want to walk on the carpet with bare feet. Room looked clean but felt unclean, and couch had small stains. My husband has allergies and I was concerned about his reaction. We would not stay there again.

Lobby looked clean, staff friendly, halls and doorways were scuffed, marked and looked “beaten” up. The elevator was slow and in poor condition. The room was very musty smelling and the sheer curtain had mildew, I didn’t want to walk on the carpet with bare feet. Room looked clean but felt unclean, and couch had small stains. My husband has allergies and I was concerned about his reaction. We would not stay there again.

Nothing wrong with the stay but the wifi was very lacking on the upload side

Nothing wrong with the stay but the wifi was very lacking on the upload side

Very dirty Room smells very bad and there was air freshener in the room so they know about it , poor customer service the pictures are nothing like the property do not stay here you will regret it. No parking anywhere property is run down and smells

Very dirty Room smells very bad and there was air freshener in the room so they know about it , poor customer service the pictures are nothing like the property do not stay here you will regret it. No parking anywhere property is run down and smells

The staff was very friendly the lady helping us was definitely new. She was very nice and asked for help when she needed too. But I ended up getting charged twice for my stay. My son's bed had a red stain on the comforter that I found the next morning. Beds were comfortable.

The staff was very friendly the lady helping us was definitely new. She was very nice and asked for help when she needed too. But I ended up getting charged twice for my stay. My son's bed had a red stain on the comforter that I found the next morning. Beds were comfortable.

I called the hotel at 10:40 am to ask about checking in at 3pm. I was then informed they didn't have power. I asked when did this happen and I was told they haven't had power for 2 days and to call the third party I booked with if I wanted a refund. (I hadn't had power for 7 days, and booked the room the night before because I thought they had power.) I contacted Expedia at 11am that same morning to request a refund. Later, I was given a partial refund and was told it was because the hotel charged me for a nights stay because I didn't show up, call or email to cancel. The fact I I did call and they told me they didn't have power and I could request a refund, didn't count as a cancellation. I guess calling the third party booking to request a refund didn't count as a cancellation either. Why would you charge me for a nights stay, if you didn't have power at the hotel? So, I wouldn't ever attempt to stay at this place again. If they didn't have power why even let me make a reservation to stay there? On top of going 7 days without power I'm also out of $102.75 that the hotel kept of my money.

I called the hotel at 10:40 am to ask about checking in at 3pm. I was then informed they didn't have power. I asked when did this happen and I was told they haven't had power for 2 days and to call the third party I booked with if I wanted a refund. (I hadn't had power for 7 days, and booked the room the night before because I thought they had power.) I contacted Expedia at 11am that same morning to request a refund. Later, I was given a partial refund and was told it was because the hotel charged me for a nights stay because I didn't show up, call or email to cancel. The fact I I did call and they told me they didn't have power and I could request a refund, didn't count as a cancellation. I guess calling the third party booking to request a refund didn't count as a cancellation either. Why would you charge me for a nights stay, if you didn't have power at the hotel? So, I wouldn't ever attempt to stay at this place again. If they didn't have power why even let me make a reservation to stay there? On top of going 7 days without power I'm also out of $102.75 that the hotel kept of my money.

Short overnight stay for early morning flight. Room was decent for price.

Short overnight stay for early morning flight. Room was decent for price.

My parked rental was towed by the hotel next door. No one informed us that they share the parking lot and have hostile relations. Comfort Suites had me fill out a sticker which was clearly placed in the vehicle. I got no help from the staff on site. I ended up paying more to get my rental out of the impound than my actual stay at Comfort Suites. I will not use the brand's services again

My parked rental was towed by the hotel next door. No one informed us that they share the parking lot and have hostile relations. Comfort Suites had me fill out a sticker which was clearly placed in the vehicle. I got no help from the staff on site. I ended up paying more to get my rental out of the impound than my actual stay at Comfort Suites. I will not use the brand's services again

We had a reservation. When we arrived, the staff would not let us check in, so we had to leave. They said that they did not have any clean rooms.

We had a reservation. When we arrived, the staff would not let us check in, so we had to leave. They said that they did not have any clean rooms.

No power, no one called me or email me that the building hadn’t had electricity since Monday July 8. No sleep to how hot the room was. Check out early Saturday morning. Will not do business with Expedia anymore. I want a full refund. Will go later tomorrow and give you guys a bad review.

No power, no one called me or email me that the building hadn’t had electricity since Monday July 8. No sleep to how hot the room was. Check out early Saturday morning. Will not do business with Expedia anymore. I want a full refund. Will go later tomorrow and give you guys a bad review.

They suck

They suck

Got to the hotel just to find out there was no power and could not get to our room….. all after calling and confirming the room and that I would be able to pay to park at the hotel the day before. Not even a notice or anything with no other options because everything else was fully booked up which in turn, caused us to have to stay in the airport waiting for our flight.

Got to the hotel just to find out there was no power and could not get to our room….. all after calling and confirming the room and that I would be able to pay to park at the hotel the day before. Not even a notice or anything with no other options because everything else was fully booked up which in turn, caused us to have to stay in the airport waiting for our flight.

Canceled Room due yo no electricity in Houston

Canceled Room due yo no electricity in Houston

When asked for a refund on my prepaid reservation, they refused the refund. I am now in contact with a legal team to take action against both companies

When asked for a refund on my prepaid reservation, they refused the refund. I am now in contact with a legal team to take action against both companies

Wasn’t the cleanest and with the power being out over half the stay, it had a foul odor in the hall. I expected some sort of reimbursement

Wasn’t the cleanest and with the power being out over half the stay, it had a foul odor in the hall. I expected some sort of reimbursement

Found a roach in my room. Neighboring room found bedbugs. Workers were not helpful with the situation.

Found a roach in my room. Neighboring room found bedbugs. Workers were not helpful with the situation.

The AC was broken and leaking extremely bad to the point the carpet was soaked all the way to the bed. No other accommodations could be made.

The hotel was inexpensive and close to the airport. The young woman in the breakfast area was very nice and diligent.

Dirty carpet

The staff was extremely friendly and considerate.

Property was fine with exception of cleanliness. Room had a 6” red stain on the carpet next to the bed and couch was very dirty and stained. Carpet in hallway was also filthy. Staff friendly. Great location. Comfortable bedding.

The employee at front desk was very nice and helpful.

Wasn’t very clean. Room had musky odor

Staff was very friendly and helpful, room was old, dated, and had a horrible smell. Apon enerting the room we found a pillow full of makeup stains and a torn curtain. We reported it immediately as to not be charged the $100 fee for damages. Glad it was only a one night stay. ☹️

Shuttle provided.

Hopped on the first shuttle I saw at the airport that was going to a place with decent reviews and price. The shuttle driver was a nice guy and the hotel is a short drive from the airport. The lobby was nice and clean, and the front desk staff were very kind. The room and bathroom were very clean and spacious, though it smelt pretty musky. After running the AC for a while it helped a bit. Seems like maybe an underlying humidity problem. The breakfast bar was good, pretty standard hotel food. Same shuttle from the night prior runs in the morning to go back to the airport. Overall, solid place to stay for the night if you're stuck at the airport like I was. It's not too expensive and the only criticism I have is the room being a bit musky.

Quite, not so much noise in the area I stayed in.. like most of the time you can hear people walking up and down the hallway

Could not check in as we notified the hotel of a late arrival. When we got to the hotel they told me we were a no show and the room was gone. Unreal. They said they could not do anything about it even after hotels.com called and spoke to the directly in front of me. So I paid for a room I did not use and I did everything correctly and they could not assist me. Wow!!!

Bed was terrible

We were requested schedule to be picked up at the airport at 10:30pm we landed at 10:18pm from 10:20 to 11:30 no hotel shuttle pick us up we saw many others hotel there but no Comfort Suite. This driver from Double Tree willing to take us for $20 but we took Uber for $11

N/A

The bed had hair on it.There were limited channel options and the bathrub was disgusting. This room was such a disappointment and it was supposed to be a suite..

There was a roach as soon as we opened the door. We went to the lobby to call other hotels and the front desk asked us what’s wrong. When we told them they just said “Oh, okay.” The rooms are dirty

This was a horrible experience. We waited over an hour for a shuttle. When the shuttle finally arrived, a bunch of people piled in while we were waiting to load our bags and the driver told us he could not fit us in. We took an Uber at that time. The room was run down. The curtains didn’t close. The mini fridge was loud, the ac was loud. What I had hoped would be a few hours rest was a total nightmare. We should have just slept in the airport.

One day stay for flight lay-over

I’m never disappointed when I stay here. I’m never bothered, the front staff is always helpful and friendly. I never have any complaints.

When I was walking to front door to check in a man was outside smoking marijuana. After I checked in I had to go back outside to place my parking pass on windshield and this same man was looking in the windows of my car. I asked him if I could help him and he asked me if I could spare a few dollars. I just got in my vehicle and left. I felt totally violated and unsafe. I checked into a different hotel. Worst hotel experience I’ve ever had.

Good

Desayuno limitado y las condiciones del hotel en general deben mejorarse.

The place was rundown and the staff were lounging in the lobby.

Everyone was very nice at the hotel. The breakfast was a to go breakfast ,which I was very disappointed. The last problem was the carpet in our room was very stained.

Everything was perfect outside of no hot water from the shower. It was hot at the tub but didn’t allow hot water to come out of shower head. Not the surprise you want at 4am. Problem was addressed with staff.

Never again !!

Very friendly staff and a nice hotel for a good price. A little outdated, but a great experience overall. They were remodeling the kitchen so the the breakfast was available only as a breakfast bag. I guess it is the trade off for the needed renovations.

Basically good. We just had to overnight for a brief few hours sleep because we missed our flight. I think the cost is way too much. I asked for a seniors rate, front desk says it is more expensive!! Maybe you can help me by giving me the dinner (110.00) reimburse!