Hilton Houston Westchase

I very much enjoyed my stay! The room was very nice and everything was well kept. Notable mention was the shower! It was awesome!

The plumbing and the air conditioning in the room needed attention. I think this building opened in 1979 so it's definitely not brand new

Exceptional

Great place

Walls thin enough you can hear other rooms conversation.

Pleasant

Exceptional

Rude workers

Pleasant

“The hotel was nice overall, but I was disappointed because I booked two king beds and received two full beds instead.”

Exceptional

Not a bad thing to say about anything....

we did have a great breakfast in the RIO Ranch. Coffee in the lobby in the morning was great and a free cup, I did not know about though. Will stay here in the future !! Not a bad thing to say about anything....

Superb

No breakfast no coffee no nothing

I’m used to breakfast being free! It was Al la carte. I didn’t like that! So I ate breakfast else where everyday of my stay. Parking was ok just not enough parking spaces. My room was clean. It was a spot where the ceiling was leaking by the elevators.

Very good

The breakfast was very good, but the coffee was crap. Beds are very comfortable.

The breakfast was very good, but the coffee was crap. Beds are very comfortable.

The staff was amazing and the hotel was quiet. Also free parking. The rooms are not updated but they are clean.

The staff was amazing and the hotel was quiet. Also free parking. The rooms are not updated but they are clean.

Breakfast is okay

Good location , Professional Staff and Clean and Comfortable . Everything was exceptional.

Good location , Professional Staff and Clean and Comfortable . Everything was exceptional.

Outdated! Breakfast was inconvenient- in a restaurant next door where you had to sit down, wait to place an order and get served, and pay with a voucher. Also, the voucher did not cover tip, so you were forced to spend money outside the voucher

Breakfast was inconvenient- in a restaurant next door where you had to sit down, wait to place an order and get served, and pay with a voucher. Also, the voucher did not cover tip, so you were forced to spend money outside the voucher

Good

Location and staff were fine. I thought I had included the breakfast with the room when I booked it. However, at the hotel, the staff told me it wasn't included. The price for the breakfast was too expensive at the Rio Ranch. The second day we walked to La Madeleine.

Parking was easy and free, staff were super helpful and nice, the room was also very clean. Location is very convenient.

It was nice location, less noise. Huge swimming pool n hot tub.

No comment

The room is clean, nice view, and convenient.

The iron had rust. It ruined my shirt.

Clean room, friendly staff.

Great customer service

The room lightening could be better. That bathroom could be a little bigger

Awesome price for the experience

The fridge was on the floor so it was hard to open the door. Water was scorching hot in the shower and you couldn’t control it.

Great candle light restaurant for Valentine’s Day.

Exceptional service. We ordered in and the manager made sure we had glasses, cutlery, plates, napkins. The front desk was also exceptional. Highly recommend these guys!

I’ve stayed many times. Staff always friendly and rooms ready for check in.

The room was impacted by a larger water leak in the morning and I had to leave early

Great rooms, service and a good night sleep.

Friendly staff and clean room.

Very nice hotel, great service, free parking. Room is spacious.

No microwave. Not even in lobby. Boo

Very quiet spot.

This was my first bad experience at this hotel. First of all, the air-conditioning temperature could not be adjusted, so it was very cold in the middle of the night. I contacted the front desk, but there was no one there to fix it because it was the middle of the night. Secondly, the toilet was clogged and the water wouldn't flush, so I couldn't use the toilet the next morning. Thirdly, the shower water temperature could not be adjusted, so it was either too hot or too cold. This was the first time I had such a bad experience, and I will never book this hotel again.

The room was comfortable

Room was very clean and top notch!! Staff was extremely friendly and overall I had a very nice stay! Definitely would recommend, and come back!

Nice room

No internal breakfast

Yes all good

Always feel safe here

We stayed here before and always enjoy our stay. Comfortable beds.

yes

Everything was good except for a dirty bathtub.

everyhting ok

I always stay at this Hilton when I come to Houston. It’s always clean. The staff is always friendly. And also the breakfast is good.

Beautiful hotel. Extremely friendly staff. The hotel is in a great location with a variety of dining options.

showers were not working

Older property. Great for quick stay.

Great place to stay for a work convention across the street. Bed was comfy and room was clean! The location was close to excellent restaurants.

Always great

Loved it there. Elizabeth at the hotel restaurant was awesome!

Was given a late check out of 12. From 10 to 11:10 had multiple people try to come in the room even after I informed them I had a late check out. within five minutes of the first person there was constant banging on the ceiling above me, which was constant for over a minute to two. I got the hint and left.

Room was quiet and pillows awesome. Highly Recommended.!

Perfectly located near a lot of walkable restaurants, great restaurant on property and the pool was beautiful.

The hotel is clean, room comfortable but the AC should be stronger, and also the bathroom is small

Calm location

This hotel is clean and quiet at night.

There were 2 dead bulbs in the bathroom on arrival and we called for replacement. There was a floor strip at the door that was sticking up and obstructing door movement. We Called maintenance and the tried fixing it and the problem continued. Reported the problem to front desk and they put in work order but the problem was not fixed until we checked out on our four days stay.

We had too many issues from the moment we checked in. My friend had dirty bed sheets. The tub drain kept backing up when you showered. There are no microwaves in the rooms so if you have left overs you might as well toss it.

The check out time was 11:AM but to check in was 4:pm check in time should be same as check out I will never go back again

The overall stay went well…. My only complaint is the amount of deposits and fees were not presented at the time of check in.. I was awakened at 4am, with an additional charge I knew NOTHING about. When I reached out to the front desk the worker stated I was charged due to an unknown audit overnight… she couldn’t give me a proper reason for the charge. I proceeded with the manager and she stated the additional deposit was for what’s called an “incidental charge” for purchases made, for refreshments or a meal from the restaurant which NONE were made!! I’ve NEVER heard of such a charge and sounds completely made up, especially since it wasn’t made known at check in and was taken out AFTER we checked in, in the middle of the night.. The manager stated that all deposits would be refunded after our stay….

It is not kid friendly they didn’t have microwave or kettle to warm baby milk and denied warming it at their end too. I have never stayed at a hotel that denied warming or hot milk for babies

They had no ice. All ice machines were not working

Room needs upgrade specially bathroom tub and door frame is rotated out next to tub area room 702

The property needed upgrades our bathroom needed work the door frame is showing rotted wood on the bottom we told them the toilet seat was loose they didn’t send device to fix it but the staff were very pleasant and helpful

Excellent service. Nice rooms.

Breakfast is in the attached restaurant (Rio Ranch) at 20/person which isn't the best deal but the breakfast was tasty. If I hadn't prepaid for breakfast for my daughter, we would have found breakfast for her outside the hotel.

Comfortable bed with an at home feel.

Housekeeping staff they keep your room clean at all times

everything

I ordered dinner it came in a Togo box I ordered toast and hot tea with milk they put it in the most dirty tray and sent it in form cups and put the bread in a plastic Togo container Bathroom floors are dirty Furniture need updating Room is dark Bad pillows Not even a bottle of water in the room Has a tiny coffe maker sitting in a flimsy small stool that you can barely move a cup I won’t recommend this if you are looking for 4 star status

I had no hot water and the property manager never fixed it or called me back

This did not feel like your typical Hilton. It’s very outdated & needs major renovations. Definitely would not stay here again until things are updated. The staff was friendly though.

There was a big roach in my room more than once

The property is clean and well-kept, but is showing its age. The room I stayed was clean and spacious, but there was trash left in a trash can while the iron and ironing board were laid out. The chair was a bit squeaky, the lamp shade was unhinged a bit. One of the elevators was a bit clanky.

They mischarged my fiancees credit card! Took several days to reverse the charge, the room reserved through the hilton app was not ready when arrived to skip front desk. The shower tub didnt drain efficiently. The property does close some of the entrances at dark. No gift shop and no onsite laundry! It was a MEH! Hotel for a hilton brand!!

All good

My stay was good the only bad thing the HOT was not good at all in my room.

Property was not clean. Bathroom shower was extremely small no room to turn. Tub too low. Mold in bathroom. Possible camera hole in ceiling inside bathroom caused me to check out immediately when I saw it. Very very disappointed in Hilton as a big brand.

Everything does big window is like a glass hotel

Everything

Carpet in front of bathroom was wet. Rust and mold in the the bathroom. Floor was dirty.

Nice hotel.. Plenty of parking.. Many stores nearby

Lot of parking space

Beds are full side not queen

Great

Nice and clean property.

Irs very nice hood located

Enjoyed the stay. My wife and I are looking forward to our next visit

I had specifically selected this hotel because it advertised a hot tub. When I arrived, I immediately asked where the hot tub was, and was told the hot tub wasn't working. Because that was an important amenity, I asked to cancel the stay and go somewhere else. The hotel only agreed to refund half of the stay, which I think is ridiculous.

Not Bad. Good Breakfast. Easy to check in. Clean rooms.

N/A

Ac didn’t work in the room for two days and had to argue with staff about getting the ac fixed.

Odd smell, AC loud and blew directly on beds. Fridge area had visible water damage. Overall old and did not feel clean. Check in lady not very friendly

Staff in both hotel and restaurant were awesome! Friendly and welcoming. We were treated like family from all staff members and I was amazed when we were greeted by names on our second morning.

It was so gross in there. The carpet smelled and the ac unit was making a loud noise everytime it turned on and off. Not only that the ceiling in the bathroom had a hole popping off and on when the ac turn off and on also. When you look at the vent its full of dust and debris. I was getting allergies everyday and sneezing and coughing. It was awful. Didnt get a good night sleep at all cause of the loud booming noise. Do yourself a favor and go somewhere else. Definitely not coming back.

It was very average for a Hilton Hotel. Everything was old. Lounge and lobby were closed. (Fals advertising) no microwave in room. You have to go to the lobby to use one. And when I checked in and tried to shower there was no shower gel and when I went to call about it the phone wasn’t working. It was never fixed even after I went down stairs and reported it. Over all very disappointing for a Hilton Hotel

It was a nice hotel but to expensive to not have a mini fridge or bottle water in room

Enjoyed my time here

Cleaning and quiet. Nice place to stay

The hotel rooms are outdated, the electrical sockets do not work, and there is often a pungent smell of cigarettes and marijuana at the hotel entrance and in the hotel elevator.

Everything was very old and falling apart. AC filters were unacceptably dirty. We won't stay again.

Never got my accidental money

The property ia definitely dated, could use some renovations in the actual rooms. Mold at the tip of curtains, dust in air vents, older looking carpet. Just needs renovation. Nice area, average hotel.

The bathroom had holes in the wall and ceiling. Never had warm/hot water. The bar was never open. Overall really regretted paying what I had to in order to stay at a Hilton.

Staff was very nice and helpful server John in the Rio Ranch went above and beyond for us while dining would definitely stay here again

Definitely would recommend staying here

I’ve been staying here for 20 years because of the location to downtown and the energy corridor (by car). Looking a bit tired in places now.

Love it

All

I was a bit disappointed in this Hilton as I always stay at this chain. I thought there was a giant spider in my room, but it turned out to be the frayed edges of the carpet which also had what looked like pee stains right by the door/ entrance to the room. I had to run the water for almost 3 minutes to get hot water, this wasn’t a big deal, but when trying to take a shower, I either burned my skin with scalding hot water or it was cold- seemed to be no way to regulate the shower temperature.

Property is in a nice location with easy access to things in the area.

Good

The first room we got had a broken heater that as soon as was turned on had a terrible gasoline smell, so strong felt like the room is going to be on fire. They first didn’t even want to switch our room because we booked through Expedia, after we insisted and explained we’re worried that the room is unsafe and it feels like we’ll be poisoned with pollution the accommodated change. But the next room we got was also very bad. Overall very unhappy with the room comfort level and their service.

N/A

Great location, etc Motoryxles were little noisy during the night

The location is very good, many elevators.

Went for a funeral, very clean and comfortable bed.

Noisy

Our HVAC wasn’t responding to our temperature room setting couldn’t get our room warmer than 59 degrees and it was cold outside so it would’ve been nice to come back to a warm room. Front desk had to move us in the middle of the night, pick all stuff and move to another room that was actually smaller than what we originally had.

Fridge was broken and water had leaked all over the carpet and wood. He did replace it. Ice machine on our floor wasn’t working. Did not seem like place was thoroughly cleaned throughout. No bags on the trash cans, hair from previous person on the floor.

It was good

need some upgrades

Bathroom was a lil dirty. The sink and bathtub drains were clogged.

Please, please please let this be a warning to you. Whoever is reading this do not book this hotel. You will be truly and utterly disappointed. I had to request different rooms and transferred to three different rooms. All of them were utterly unacceptable. My first room had black and pink mold around the toilet, tub, the tub was broken and shards of the plastic lining of the tub were cutting my feet while I was taking a shower. Also, the sink in the bathroom did not drain. Also, I had an adjoining room which I did not ask for in the bottom of the door. Had a carpet pulled up so you can see under my room if you were to walk by in the hallway. The second room I moved to I made sure to inspect before I put any of my stuff down – and saw the bathroom floor was dirty. Disgusting. The manager later told me that was just the tile … The last room they transferred me to was on the penthouse for the front desk manager apologized to me profusely. This was the room I stayed in as I was not allowed to get a refund since I booked through a third-party . This room had some black mold in the sprinklers, which look like they haven’t been cleaned for years, and also some mold around the tub not as much as the first room, but still as this room was not an adjoining room I did feel a bit safer until the first night in this room someone tried to open my door. The second day in this room my toilet over flowed .. with just a little toilet paper.

All good

I had a disappointing experience at this hotel. I paid extra for a deluxe room and executive level, expecting a higher level of comfort, but the room was surprisingly small. Despite booking for four people, only one chair was provided. When I requested two additional chairs, they brought two office chairs, one of which had a broken leg. The bed was too small for two people, and the mattress was overly firm, making it quite uncomfortable. To make matters worse, the bed was unusually high.

Great property for a stay for a big birthday party

Excellent except noisy- from both sides.This room had adjoining doors on both sides and very thin walls.

Overall, the property was on par with other Hilton properties. However, the room that I had stayed, 715, had drainage flow issues. Both the water sink and bath tub have water flow issues. I am not sure if it is with this room only o overall with other rooms.

As expected

Great location, property is old and could use a bit of renovation and facelift. Night staff was friendly but day staff not so much. Over all an average sub par hotel.

.

There were some issues with my initial room not being cleaned but the staff was kind and changed my room. Overall the area is conveniently located and I felt safe as I was traveling g alone for work.

Staff friendly, decent location, good breakfast buffet. Met expectations.

Very classy place

Amazing experience

Q

the room had no heat, the staff was not that good

The property was comfortable

Room was out dated

Great location

Proximity to relative was key factor in deciding to stay.

The staff were amazing and extremely welcoming!

It was very loud I couldn’t sleep front desk wasn’t helping honestly was the worst experience beside the breakfast people they were so nice

This hotel is horrible! The outside was falling apart. The lobby was unkept( paper on the floor, needed to be swept. The hallways were dingy and old looking and smelling. My room was stuffy and there was mold in the bathroom. I was unable to stay here. No called to get a refund from Travelocity with no luck. The virtual assistant kept going around in circles… I kept being put on hold and I eventually hung up. I had been traveling all day and needed to find a clean place to stay. Really disappointed in Hilton and Travelocity!