Courtyard by Marriott Houston Westchase

Really nice place and quite.

The elevator was not working which is a major safety concern and the room was on the 3rd floor. I had to leave in an hour or so due to the state of this hotel.

Poor

The staff were very friendly and helpful. I enjoyed my stay. I took a picture with the general manager and staff member.

Super bueno muy recomendable

Paint in the tub was worn out, toilet was stained and ac was noisy

The rooms were not so clean and no continental breakfast is absurd

Very good

Great

Everything was nice hot water in the shower clean its a older facility but its definitely nice and clean I would stay again!

Exceptional

Estaba bueno

Good location. The room has a smell to it. The hot water did not get hot. They did offer another room but who wants to move after getting settled

Some issues with tub and sink drains that were promptly resolved. Not perfect, but I would stay again. The people make it.

The 1st night was marred by noisy neighbors up late and then the fire alarm at 6:30 am. I moved rooms. The 2nd nights sleep ruined again by the fire alarm at same time, blaring for 10 or 15 minutes!

Very good

Clean room, staff was friendly and inviting, it was hot in the common areas but the room air conditioning was fine.

The property was nice and clean . The pool was fun . Staff was nice The elevator was broken the entire weekend .

The property was nice and clean . The pool was fun . Staff was nice The elevator was broken the entire weekend .

Our room was on the second floor but the elevator was not working . The manager helped us with carrying the luggage to our room . Next morning the shower didn't work , we called the manager who thankfully sent maintanace to put a new faucet . I believe if house cleaning reported this problem the day before we wouldn't have to wait . The Bistro was not open too but Kroger was across the street & we had to go there for breakfast .

Superb

AC was great and I did not get to try out breakfast! Front of house staff was excellent in the evening and morning! Even if the elevator was out of order it was good to get some exercise!

I did not eat the breakfast. The hotel was incredibly noisy. Doors were slamming up and down the hallway all night long. Gym smelled very strongly of something unpleasant. Elevators weren't working. Anyone off the street can access all hallways/rooms of the hotel.

The hotel was incredibly noisy. Doors were slamming up and down the hallway all night long. Gym smelled very strongly of something unpleasant. Elevators weren't working. Anyone off the street can access all hallways/rooms of the hotel.

The room was OK. There was a big roach bug in the room that my husband had to kill. I wanted to switch rooms but we were late for a concert. That made me uneasy to be honest

Bed was awful, breakfast was kinda sad, otherwise decent hotel.

Clean room, nice staff, a/c, breakfast was pricey

Exceptional

It was prime location for the event. I had scheduled three months ago. I did not like the fact the first night there were roaches in my room as far as the hotel. It had a horrible smell inside the hallways I had six overflows on my toilet they came in and snaked it. The first time in the rest was rain not available. They went to the store and bought a plunger. It was just a horrible experience overall very disappointed with Marriott.

It was prime location for the event. I had scheduled three months ago. I did not like the fact the first night there were roaches in my room as far as the hotel. It had a horrible smell inside the hallways I had six overflows on my toilet they came in and snaked it. The first time in the rest was rain not available. They went to the store and bought a plunger. It was just a horrible experience overall very disappointed with Marriott.

I didn’t like that the elevator was broken

Good

I went to check in. The gentleman at the front desk was telling me the room is going to be $270. I told him I already paid online. He kept trying to charge me. Convinced me to cancel my reservation. But I know I wouldn't get a refund. I called Expedia and they were able to help me. But at this point I did not want to return. And wil never return.

Didn't have breakfast

Didn't have breakfast

very clean and classy. staff looked professional and well cleaned with great service and knowledge. real cute, real tea

very clean and classy. staff looked professional and well cleaned with great service and knowledge. real cute, real tea

Very clean room…the only downfall was elevator was not working and it was a lil nosey..other than that good place to stay!!

Stay is always comfortable and the beds are heaven!

Lost power

They forgot to clean the room even though i told front desk but they gave me two coffee as apologize.and there is a supermarket across the street.will definitely come again

Very good

Great place

Nice hotel. Good standard

Room condition was ok, mattress was ok

bed comfy starbucks convenient

Saw trail of ants in my room, and a spider

Everything was beautiful the night shift staff hands down great answer my question got a late check out perfect

Good

They have roaches

Everything

Nice clean place to stay. Kroger store was right next door, I was able to shop for snacks.❤️

Everything was great!

The location was great The guy that checked me in kept demanding payment. Once I kept informing him that I paid his attitude twords me became rude. The completed the check in only to inform me that the elevators didn't work. Clearly he could see I have a hurt leg. Never informed me of the free WiFi and the many amenities the hotel offered. I would like to put in a complaint.

The location was great The guy that checked me in kept demanding payment. Once I kept informing him that I paid his attitude twords me became rude. The completed the check in only to inform me that the elevators didn't work. Clearly he could see I have a hurt leg. Never informed me of the free WiFi and the many amenities the hotel offered. I would like to put in a complaint.

Toilet chain was broke and didn’t not flush

Staff were good. Our first room had bugs, large cockroaches. The room they gave us had poo in the toilet and cleaning was incomplete. ICK.

We arrived at the facility at 4pm even though check-itime was 3pm. When it was my turn at desk i was told that my room was not available when asked when it would be ready he replied I dont know and told me to get out the line. We sat in lobby about 30 minutes before being let know room was ready. When we get to room bathtub was filthy and had rust in it. Went back down to let Patrick know and if we could be placed in another room. He stated there were no more rooms available and that he would srnd housekeeper back to room. I asked to speak with manager and he said ok. We sat in lobby an addiitional 20 minutes and i proceeded to go back to desk to ask if the manager would be there soon. He then stated oh oh im sorry I'll get her now. He then said i could go look at another room and im looking dumbfounded because he had just prior told me there were no rooms available. Ice machine on 2nd floor where we we placed didnt work and wasnt aware that the rooms did not have a microwave so we had to go to first floor and stand in line to heat food. Also people were being told elevator on other was not in service and they had to carry their luggage up the stairs. No apologies were given and Mr Patrick never had an answer or solution for anything just shrugged his shoulders like I cant help you. I never got to speak with manager at all. I have never experienced this kind of service.

Upgrade bathroom Shower tub filling with water drains clogged

Shower tub filling with water drains clogged

The room I was given originally at check in had not been made up bed was not made and iron and board were out and tv was on like if someone was shot here but told attendant and he proceeded to give us another room which was satisfactory

Extended for a second day, but hotel never picked up trash or brought clean towels or made the bed for our next day stay.

I made a reservation 2-3 days before we arrived to this hotel. After a long day of traveling, we made it to the hotel around 11:30 pm and the front desk staff informed us that there were no rooms clean and we’d have to wait. Extremely frustrating when their check out time is 11 AM and we arrived 12.5 hours after that.. keep in mind, they also knew we were coming. Finally got a room on the third floor.. and then we found out the elevator was broken. We get up to the third floor and two cleaning ladies are standing in the hallway on their phones and scramble into the rooms once they see us. The room itself was hot, there was water damage on decor, and things were rusted over. I do not recommend this hotel.

Un elevador no servía, las alfombras desgastadas y sucias. Para el precio pagado estuvo ok.

The staff was very friendly and helpful, however the elevator was not working which was a bit of inconvenience but stay was overall okay for one night

Great staff and comfortable beds!

Nobody available to clean despite 2requests

Everything was amazing

Good

Good

Picture from online was was nothing like room, bedding and sheets had stains. Room was very out updated and not clean. I was very disappointed and not satisfied. Update hotel and get new bedding and furniture

the starbucks and bistro bar was lovely the two bartenders there were super sweet and i practically came every day! 10/10 would recommend especially for happy hour😉

Older hotel, quiet, great staff and location easy to get from a to b

Wifi broke down for most of the night

.

Everything

Good place to stay

didnt get to the Gym, but it will be good for having more equipment

The elevator was out the whole stay, security gate was not working the whole stay, water pressure so low ridiculous!

When I arrived in my room, several issues were immediately apparent. The phone in the room did not work, the carpet was ripped, and the floors were stained and appeared very dirty to the point that I did not feel comfortable walking on them. The bed looked messy and did not appear properly prepared. In the bathroom, there was hair on the walls, which was very concerning from a cleanliness and sanitation standpoint. Overall, the room was in unacceptable condition and clearly had not been properly cleaned or maintained prior to my arrival.

Decent place, everything was just LOUD though. Loud clientele, loud A/C, loud cars outside. Hard to sleep.

Smelled like marijuana throughout the whole floor we stayed in

There was no breakfast for any of the guests There was no breakfast for any of the guests

Clean room

Light wasn’t working at the entrance of the room. Complained and was told someone will come take a look, but nobody showed up. Found a cockroach at the door on the second day and informed staff at the front desk.

Everything was exceptional. We will come back again.

Everything was exceptional. We will come back again.

Great place to stay for business

Great place to stay for business

We parked in side

We parked in side

Location

Lobby and front desk staff was nice

Staffs are amazing! Room needs more upgrades, like bathtub, ceiling also water pressure in shower was way too weak, overall clean!

Staffs are amazing! Room needs more upgrades, like bathtub, ceiling also water pressure in shower was way too weak, overall clean!

Spotless room excellent front desk staff

Spotless room excellent front desk staff

The refrigerator didn't work

The refrigerator didn't work

One of the gates to the parking lot was inoperable and a door to enter the hotel from the side had some issues that was annoying.

One of the gates to the parking lot was inoperable and a door to enter the hotel from the side had some issues that was annoying.

Some staff members where unprofessional, room not up to code, beds are old and has existing issues and are covered up with sheets . Property isn’t maintained and services aren’t customer friendly. No shower mat to prevent falls, room wasn’t cleaned well. Some staff where professional and some wasn’t professional and would gossip about guest or follow them around. The staff and some mangers need better training and guidance, and better accommodation for others who don’t speak Spanish and show more respect to guess and have better customer service skills. Lack of training it shows with the way they behave and act very unprofessional. Overall I may not book with them again if this issues aren’t corrected

Some staff members where unprofessional, room not up to code, beds are old and has existing issues and are covered up with sheets . Property isn’t maintained and services aren’t customer friendly. No shower mat to prevent falls, room wasn’t cleaned well. Some staff where professional and some wasn’t professional and would gossip about guest or follow them around. The staff and some mangers need better training and guidance, and better accommodation for others who don’t speak Spanish and show more respect to guess and have better customer service skills. Lack of training it shows with the way they behave and act very unprofessional. Overall I may not book with them again if this issues aren’t corrected

Yes

Yes

Clean room and pleasant staff

Clean room and pleasant staff

Good choice of items NA

Great

Great

The phone did not work in my room, my $20 incidental fee was not returned, the light right outside of the restroom did not work, and I was denied a late check out apparently because my membership was basic. I will never stay at this hotel again.

The phone did not work in my room, my $20 incidental fee was not returned, the light right outside of the restroom did not work, and I was denied a late check out apparently because my membership was basic. I will never stay at this hotel again.

Nice quiet, clean with all the amenities

Nice quiet, clean with all the amenities

Yes it was ,the staff was awesome, but yall didn't have a microwave in the room!!!

Yes it was ,the staff was awesome, but yall didn't have a microwave in the room!!!

Staff

Strong smell of mildew in the faucet bathroom area.

Strong smell of mildew in the faucet bathroom area.

Room Reception desk racist

Was an amazing experience

Was an amazing experience

Let’s start with the greeting from staff. I don’t think your should ask your guess if this is a business or pleasure trip. It was also weird that the key system was down, which made things even more weird. The bathroom did not look clean & the toilet did not flush. It is also pretty unfair to be controlling the heat at night when it is 30 degrees!!

Let’s start with the greeting from staff. I don’t think your should ask your guess if this is a business or pleasure trip. It was also weird that the key system was down, which made things even more weird. The bathroom did not look clean & the toilet did not flush. It is also pretty unfair to be controlling the heat at night when it is 30 degrees!!

room was clean and quiet Staff did not let know what time is check out during check in and if complimentary breakfast was offer/serve. Did not have a room key due to it was not working someone had to let you in anytime you left the room. My room did not have a microwave.

Modern furniture, and comfortable bed.

Modern furniture, and comfortable bed.

Very quiet, very private, clean, friendly staff easy to book The directions to the rooms

Courteous staff

Courteous staff

However I would not recommend this place for females traveling solo. I arrived at around 8:30pm and the carpark is not at all well lit and this hotel is not in the best condition or location then again depend on your choice Extremely old hotel. Room smelled extremely bad and dirt on the tv stand Pictures are deceiving

However I would not recommend this place for females traveling solo. I arrived at around 8:30pm and the carpark is not at all well lit and this hotel is not in the best condition or location then again depend on your choice Extremely old hotel. Room smelled extremely bad and dirt on the tv stand Pictures are deceiving

The desk clerk was very courteous and the room was clean.

The desk clerk was very courteous and the room was clean.

I booked the room using Expedia and was told I needed to pay an additional $20 for incidentals, then when I left and came back to the hotel my room key was deactivated. When I went to the front desk the clerk told me my card declined/ Expedia got paid but it must be because of the incidental fee before reactivating the room card.

I booked the room using Expedia and was told I needed to pay an additional $20 for incidentals, then when I left and came back to the hotel my room key was deactivated. When I went to the front desk the clerk told me my card declined/ Expedia got paid but it must be because of the incidental fee before reactivating the room card.

2. One night I cannot open my door use my room key; and it turns out to be no battery in door’s lock.. I wait outside for more than half a hour, but didn’t get any indemnifying measure.

2. One night I cannot open my door use my room key; and it turns out to be no battery in door’s lock.. I wait outside for more than half a hour, but didn’t get any indemnifying measure.

The hotel is aleays clean, quiet and relaxing and the staff is great!

The hotel is aleays clean, quiet and relaxing and the staff is great!

Absolutely NOTHING was to like about this place. Strong disturbing smell soon as you walk in the door of the lobby. The room also had an old smelly smell had to spray room spray to try to cover the smell. Went out came back and there was a huge roach in the middle in the floor. Had to checkout immediately location should honestly be shut down.

At check in they use a simple sign here little box and you dont recive a recite,, didnt get the email they said I was going to get with recite attached. A from of fraud at ck in,, Ken

Overall it was okay

Overall it was okay

1. the bathroom has no exhaust fan and the room window cannot be opened, which makes the situation after using the toilet extremely uncomfortable. 2. housekeeping threw away my prescription medication, even though it was in its original packaging and placed inside a large plastic bag. As a result, I felt physically unwell during my stay. 3. I placed my quilt on the sofa, but housekeeping assumed I no longer needed it and removed it, leaving me with only a thin bedsheet at night. I was very cold and could not sleep properly. 4. my pajamas were placed by housekeeping in the lower compartment of the bedside table where slippers are stored, which made them dirty and unusable. 5. both the bathroom door and the room door are very old and difficult to open and close, adding further inconvenience to the stay. 6. Renovation in the neighboring room started early in the morning, with constant hammering noises and a strong paint smell. I was unable to rest, and after waking up I felt dizzy and unsteady on my feet, likely due to the fumes. Despite the seriousness of this situation, the front desk showed no apologetic attitude at all. Even more concerning, the hotel manager did not come to inspect the site personally and only sent other staff to take a look, which reflects very poor management and lack of concern for guest safety.

1. the bathroom has no exhaust fan and the room window cannot be opened, which makes the situation after using the toilet extremely uncomfortable. 2. housekeeping threw away my prescription medication, even though it was in its original packaging and placed inside a large plastic bag. As a result, I felt physically unwell during my stay. 3. I placed my quilt on the sofa, but housekeeping assumed I no longer needed it and removed it, leaving me with only a thin bedsheet at night. I was very cold and could not sleep properly. 4. my pajamas were placed by housekeeping in the lower compartment of the bedside table where slippers are stored, which made them dirty and unusable. 5. both the bathroom door and the room door are very old and difficult to open and close, adding further inconvenience to the stay. 6. Renovation in the neighboring room started early in the morning, with constant hammering noises and a strong paint smell. I was unable to rest, and after waking up I felt dizzy and unsteady on my feet, likely due to the fumes. Despite the seriousness of this situation, the front desk showed no apologetic attitude at all. Even more concerning, the hotel manager did not come to inspect the site personally and only sent other staff to take a look, which reflects very poor management and lack of concern for guest safety.

They now offer chocolate chip cookies up entrance. The rooms are small, but it was worth the price. Not many channels to choose from.

They now offer chocolate chip cookies up entrance. The rooms are small, but it was worth the price. Not many channels to choose from.

Syndy should be in a management position. great attitude and informative. Also, the female working the breakfast bar was also a step above in her friendliness and all around personality.

Syndy should be in a management position. great attitude and informative. Also, the female working the breakfast bar was also a step above in her friendliness and all around personality.

The rooms were fine, but there was a lingering odor throughout the floor and the room.

The rooms were fine, but there was a lingering odor throughout the floor and the room.

Check in staff was friendly. Room was clean except bathroom which is old. Toilet and tub were both stained. Room was comfortable.

Check in staff was friendly. Room was clean except bathroom which is old. Toilet and tub were both stained. Room was comfortable.

Everything was amazing

Everything was amazing

Everyone is nice in this hotel. From front desk clerks to breakfast lady to maintenance guy. They make you welcome in their hotel.

Everyone is nice in this hotel. From front desk clerks to breakfast lady to maintenance guy. They make you welcome in their hotel.

The room was clean, n the hallway smelled so good. Staff was nice too.

The room was clean, n the hallway smelled so good. Staff was nice too.

Wasn’t clear on early check-in even though I was given confirmation by 1 employee only to arrive and be told “no we can’t” and the room itself was OK but bathroom had chipping on the floor and the water had a smell. Just not an ideal hotel stay at all.

Wasn’t clear on early check-in even though I was given confirmation by 1 employee only to arrive and be told “no we can’t” and the room itself was OK but bathroom had chipping on the floor and the water had a smell. Just not an ideal hotel stay at all.

Great stay

Great stay

Great

Great

Mal hotel ,no cambian sabanas ni toallas, no te hacen el servicio de habitación, pésimo servicio, no volveria jamás

Mal hotel ,no cambian sabanas ni toallas, no te hacen el servicio de habitación, pésimo servicio, no volveria jamás

Breakfast should be for free!

Breakfast should be for free!

Great Service and Clean Room

Great Service and Clean Room

Hot water issues. Everything else Excellent!

Hot water issues. Everything else Excellent!

Overall, had it not been for the hospitality from staff, i would have had a bad experience

Overall, had it not been for the hospitality from staff, i would have had a bad experience

Love it

Love it

The room was fine. Clean, comfy beds, air conditioner worked well. There was a large roach in the hallway walking to our room. The hotel is in a slightly questionable area and there were some sketchy people around. We had to park our car through a gate that was lit but was a bit scary to walk because of the surrounding area.

The room was fine. Clean, comfy beds, air conditioner worked well. There was a large roach in the hallway walking to our room. The hotel is in a slightly questionable area and there were some sketchy people around. We had to park our car through a gate that was lit but was a bit scary to walk because of the surrounding area.

The staff was very accommodating to my travel delay.

The staff was very accommodating to my travel delay.

Room was clean. Hotel is just old.

Room was clean. Hotel is just old.

Was good. Short, had to leave earlier than planned!

Was good. Short, had to leave earlier than planned!

The room is spacious and the location is exceptional if you need to do something on the downtown area. The staff was friendly and the process of checking in and out was fast. Definitely will recommend and for sure if I’m back in Houston, I will be staying there.

The room is spacious and the location is exceptional if you need to do something on the downtown area. The staff was friendly and the process of checking in and out was fast. Definitely will recommend and for sure if I’m back in Houston, I will be staying there.

The room was spotless. Great property. Staff were very nice and welcoming. I will definitely stay again.

The room was spotless. Great property. Staff were very nice and welcoming. I will definitely stay again.

Hotel always clean and fresh smelling I love the aesthetics. BUT I wish you all didn’t remove the clouds in the room it bought the rest of the color in the room and decor! That’s what made yall different from the rest of the hotels. I do feel that you all should steam the carpets and furniture to remove the stains from the chair and ottoman

Hotel always clean and fresh smelling I love the aesthetics. BUT I wish you all didn’t remove the clouds in the room it bought the rest of the color in the room and decor! That’s what made yall different from the rest of the hotels. I do feel that you all should steam the carpets and furniture to remove the stains from the chair and ottoman

The receptionist, Patrick, was completely unfazed. His reaction was so nonchalant it felt like this was something that “just happens all the time.” There was no urgency, no concern, no offer to inspect the room, no attempt to relocate me, and no reassurance that anything would be done. All he said was, “I’m sorry that happened, hope you have a nice night.” I told him the roach was still in the room. He still refused to step out from behind the desk. He just looked at me. At that point I told him I couldn’t stay there and would find another hotel. When I called Expedia to transfer my booking, they contacted the front desk. Patrick told them that yes, I complained about a roach but that I “just walked out,” and that after I left he supposedly checked the room and saw nothing, so no refund or credit transfer. That is a complete lie. He never offered to check the room when I was standing right in front of him asking him to. And I would love to know how long he actually spent “looking” for the roach afterward. When I called back with Expedia on the line, he changed his story multiple times. There was zero accountability, zero honesty, and zero professionalism. I truly hope management reviews the cameras and listens to our interaction

The receptionist, Patrick, was completely unfazed. His reaction was so nonchalant it felt like this was something that “just happens all the time.” There was no urgency, no concern, no offer to inspect the room, no attempt to relocate me, and no reassurance that anything would be done. All he said was, “I’m sorry that happened, hope you have a nice night.” I told him the roach was still in the room. He still refused to step out from behind the desk. He just looked at me. At that point I told him I couldn’t stay there and would find another hotel. When I called Expedia to transfer my booking, they contacted the front desk. Patrick told them that yes, I complained about a roach but that I “just walked out,” and that after I left he supposedly checked the room and saw nothing, so no refund or credit transfer. That is a complete lie. He never offered to check the room when I was standing right in front of him asking him to. And I would love to know how long he actually spent “looking” for the roach afterward. When I called back with Expedia on the line, he changed his story multiple times. There was zero accountability, zero honesty, and zero professionalism. I truly hope management reviews the cameras and listens to our interaction

Everything was clean and good room size, reasonable breakfast.

Everything was clean and good room size, reasonable breakfast.

Comfortable and convenient

Comfortable and convenient

Staff was really courteous. Exteriors were good and maintained. Inside the room - quality of furniture and cleanliness levels (it is on the staff as it is the wear and tear of the items to blame).

I stayed at the property twice and Ramon and Patrick were very courteous and professional.

For the most part the room was good EXCEPT.....The 2 roaches i killed.

All

Slept like a baby

It was in a good area for us based on our travels. I would book there again

Chill vibes

Clean and great kitchen area

STAFF HORRIBLE/rude

Great place. Was very clean and was perfect for our stay!! Staff were very helpful and kind.

Called reception asking for a hair dryer 4 times. Never received it.

Nice staff and nice room

Clean and quiet

All of the staff were very helpful.

leaky shower head, peeling paint, stains on carpet and bugs

Not. very few options.

Great all around.

Good price, staff was friendly enough, room was okay. Window had a a bad leak and both nights we stayed it poured.

Its a marriot in name only. Old and rundown with lots of people talking loud night and day. Yeah its cheap but you wont sleep

First i see Courtyard as a more up scale stay. I pai 114, the next door neighbor didnt stop making noise all night. The staff looks like there hanging out and are half asleep. I had to kill a big roach and when i told the front desk she sound like it was a normal thing and it was ok for my experience. Nothing like is there anything we can do for you. The cable was showing the channels it wanted.

Hello

Satisfactory

It nice and clean….

It was very accommodate.

When we checked in, we were given a room that was not clean. We went up and waited patiently we were not rude. When the lady came out we said thank you, Gracias. Nothing was said to us, then they come back and knocked on the door and acted like we’re gonna have to leave the room. they may say they didn’t but they did. and we were just wondering why the attitude was that we did something wrong….I know mistakes can be made, but it was not handled well at all

Marvelous

Yes

Good internet and nearby everything we need

Great location to stay in

Was a nice place. Nice staff

Staff was wonderful.

Safe and quiet

It is near a bunch of restaurants thatvare on the main road and a grocery store in walking distance. Right across from the front door.

Great

The front desk person had to let me in my room and then my key wouldn’t work the entire day so if I wanted to leave my room, I would have to go down to the lobby to have the front desk person let me back in. The hotel itself was definitely dated and needed maintenance, didn’t smell the best either

It was clean and the staff was really nice and polite

My friend and I had a terrible stay. When we arrived very late at night and tired we were hit with a very strong gas smell. We were concerned and asked the front desk host and he laughed it off like it was normal. We slept with out balcony door open scared it would be an explosion.

We were here for medical treatment.

Check in was easy. Parking was gated and only accessible by scanning room key. I was on the first floor and could hear neighborsthrough the wall. I was only there for one night so it wasn't a huge issue for me.The room was clean. Carpet was a bit worn. Tub a little worn near the drain but clean. Various stores nearby. Staff was very helpful.

The front office manager "Mrs Pies" is an absolute rude woman, we arrived to the hotel an hour before check in and I we wanted to know where the restrooms were and she interrupted my question with a " Check in is at 3" high voice if could cancel my booking at that moment ive would it done it. She was being rude to every guest that entered the building. The hotel is clean but old, the elevator wants to move before the door closes, the ice machines on one side of the building do not work, the ac was really loud. Would not recomend and would not stay again.

I woke up to go pee at night and found 3 centipedes crawling and another small insect crawling around in the restroom.

Sliding doors were left unlocked. Only discovered after a night there

Shops n very clean

Good

Worst hotel ever. Room smelt like it was something dump in there. Saw a cockroach and could not be given a change of room even after complaining. It also felt very unsafe for a woman. Don’t book it’s terrible

Everything was great, but we arrived a little early and the registration desk lady was a little rude because she didn’t even look to see if there might be rooms available for us to at least put our luggage in so we had to sit out at the pool until our rooms are ready, but the minute the original registration lady Left the other lady said yeah sure you can check in. The original lady did not even take look up our names or anything there was nobody at the hotel. I’m sure the rooms were ready. We just wanted to put our stuff in and go sit by the pool in our swim swimsuits.

Great people at the front desk

Ok

The property is clean. The service was great love the quietness, walking distance to stores housekeeping, clean room service great

Nice Stay was very happy

Ac unit didn’t work, there were roaches in the halls, room smelt bad

Very friendly staff. Clean hotel. Comfortable bed

Room was overall clean but came back to room 2nd night to find 2 large cockroaches crawling on floor. Explanation was they had just exterminated . Moved us to another room.

Clean room

Last minute trip and decided to stay here. Front desk was very friendly and explained everything. Once she realized my room was on the side that the door wasn't working she changed our room to the other side of the hotel so I wouldn't have to go all the way around which I really appreciated. There is a 6.50 charge for parking which is fine BUT, I wasn't told there would be 2 separate charges for incidentals and 10.00 for parking, When the $10 charge came through at almost midnight I called front desk and the clerk at that time had no idea why I was charged. The next morning at check out I brought it up and I'm assuming a manager explained there are 2 separate charges which is fine but I wish I would've been made aware so I wouldn't have freaked out that my card was being charged twice. My thinking was it wouldve been taken out of the incidentals since I wasn't told there was a separate charge and it didnt get taken out at check in.

The staff was really nice and pleasant! The hotel itself was really rundown and needed to be remodeled. I had to change rooms three times. Every room had something wrong with it. All had humidity issues because there was no ventilation in the rooms to release moisture - Texas is hot and humid, so that is really essential. Wallpaper was peeling off the walls as a result. Every tub faucet and shower head leaked. I don't know when the last time the elevator was serviced - it was slow and wobbly. It has great proximity to the surrounding business hub. One of the guests who was there on a work trip as well mentioned that he had stayed here multiple times but stated "it's not the best, but you get what you pay for." So with that being said, if you are okay with potentially running into the aforementioned situations, at least the staff is really nice. I personally would not recommend at stay here if looking for comfort.

Stay was good

it was a last moment stay and it was great

The building smell old and damp. There's Odor eliminator in every hallway to cover the bad smell. The building needs work. There must have been water leaks in the building and it has not been properly corrected. Stinks in the rooms. #225

The are flexible

Great, comfortable property with amazing amenities

The room and property were fairly decent. When I first arrived

The room where I stayed was OK. I didn't like that the lavatory is outside the bathroom area. I also felt like the lady at the reception was annoyed because I had questions. I tried smiling and talking to her but her demeanor never changed and had an annoyed face the whole time, only with me. She did provide excellent customer service to another person that was checking in before me and up to this day, I still wonder what was it that I did wrong. It was my first time in Houston and didn't know some of the rules of the hotel. She told me that I should've read the small letters at the bottom of my receipt so that I can know the rules. I was also told to move my truck away from the front parking area because I was not allowed to park there. The gate in the right side wasn't working, and the one on the left was partially working, almost scrapped my truck getting out of there. The ice maker machine wasn't working either. On the first day I arrived, I noticed the restroom by the lobby was covered in vomit. When I was checking out, I made a quick stop at the same restroom and it was still covered in vomit, I didn't get to see it clean. I stayed in this hotel for 2 days and 2 nights. Even though the hotel met my needs, due to hygiene concerns, I am never going back to this place again. One star for cleanliness is way too many.

The staff were very friendly and receptive.

I will be back !!!

Was comfortable

I rated 4 stars because I had bugs in my room like ants but other than that I had a great stay

Good hotel for the price.

Hotel was very clean. Water doesn’t get as hot as I would like it

Walls very thin it sounded like the people next to us (crying baby and loud TV) was in our room ...got woke up several times...also got charged $6 at night to park my self on the property.. ridiculous ...also the elevator was broken the whole time ...I have a bad back I really didn't to lug my bags up and down stairs..

I REALLY wanted to like this one and come back. But that is not going to happen.

This hotel has gated parking that's accessed with your door keycard for $10 fee that's taken from your key deposit

The hotel was okay for the price (about $6 in advance for parking). Beds were fairly comfortable, but no breakfast was included. Decent stay overall.

Sits ducked off between a grocery store and apartments people walk around and through the property just scary

I expected better from Marriot, needs some serious updates

I had booked the room from a 3rd party The receptionist didn't seem to like it told me that I cannot confirm anything with you anyway They charge me a holding amount of $20 and told me that the parking fee is $6 when I left they deducted $10 although I left within four hours. hidden cost over service Not welcoming receptionist. the room small but OK.

Perfect location. Friendly staff until we were wrongfully accused of being loud. We were out of the building the whole day, came back all but to be told we had 3 noise complaints. It upset me to the core but I just let it go. Overall, I slept like a baby, the location was perfect and front desk staff were awesome.

Room had an odor upon arrival, toilet was unappealing due to hard water stains inside. Shower water was not hot, (Luke warm at best). The TV had volume issues, sometimes no sound, to blasting loud in the middle of watching. Parking gate only worked on one side, and elevator stopped working, and were on the top floor. The staff was very helpful though, and made adjustments to offset issues.

Dirty and bad smell

Elevators were out of service bar area was closed on a Saturday building next door was sketchy pulled into parking lot around 1am couple outside arguing

The service was poor when we arrived. He was not friendly at all. No greeting. No instructions of where the elevator, wifi, pool or gym locations.

Property needs updating. It’s a nice location for eating out near the property. Staff are very friendly and helpful. Be aware that this property has a hidden charge for parking which is Ridiculous.

Good hotel.

Great staff. Nice clean rooms and easy check in

Keep up the good work.

Horrible, real section 8 ish

The whole room was smelly and the gym was very dirty, game me aler

Went for work trip

They charge parking . Later on removed. No brake fast. Horrible stay .

The staff were friendly and helpful.

Wasn’t the best but wasn’t the worst. Clean room just check in was slow because the computers were down. One thing I liked was they had a gated parking lot that can only be opened by your room key.

The stay was good. Clean rooms friendly front desk clerks

Convenient location. Good pool environment

Did not stay at that hotel and ended booking elsewhere

Excellent!

Everything is so convenient and close by the staff was great and helpful

No one was to be found when I arrived and another group waiting to check in informed me that their check in system was down. Once someone finally came back to the front desk, I inquired about how long something like this typically takes and they had no answer. My son and I waited almost an hour and a half to check into our room. When we received a room key, we went up the the second floor to the assigned room and noticed a bag of trash sitting next to the door. I tried the key and handle several times and the sensor kept flashing red. My son and I trekked back to the front desk to ask them to reset the key and the gentleman who helped us seemed very inconvenienced. We were assigned to a different room where a giant cockroach on the ceiling greeted us. Otherwise, the room was decently clean and the pool was nice. Besides the evening staff, everyone else over the next two days was very kind and helpful.

Was not told about additional charges room wasn’t that clean parking lot was trashy this property didn’t reflect the Marriott brand my deposit wasn’t returned

Staff were nice but the room was not clean, big cockroach in the rest room and kids got scared

Definitely not what you expect from Marriott hotel line. Restrooms and rooms are outdated with cracks on walls

The picture on line doesn’t match what you. They didn’t replace the towels for each day.

The stay is ok. What really sucks is that courtyard charged me credit card, although I already used hotel reward cash to pay for the stay.

Real nice facility

We got back to our room and apparently the fire alarm had gone off in the hotel. I called the front desk, she put me on hold, so I waited and she never picked the phone back up. I called back she hing up on me, I called back again, and stated to her that I was in my room and the fire alarm was beeping every 30 seconds, she stated that the fire alarm had a mechanical error, so the alarm company would have to come out in the morning. She the. Stated that the hotel was completely full, so she could comp my stay if I wanted to go find a new room for the night, this was at 1:00 am

Did not like the parking lot fee.

Room shower curtain rod broken

Clean

Directions to get there was a bit . Friendly staff, Very clean hotel room, beds weren't too bad. Gated parking which was very good $6 per night. Will be booking again in the near future.

Great

It is a ok place to stay one night. It is 7 usd to park your car and the property is decent.

Always great, friendly staff, like home. Great lobby, clean everywhere, nice cafe and wow private little tables with a private tv to eat by in the lobby.

Good

So outdated and the worst sleep I ever got at a hotel. The pillows were too soft, the room smelled like an old damp place and everything needed to get renovated. Peeling walls, dirty curtains and shower. The staff was friendly enough but this place is way due for an upgrade to be Marriott. I won’t stay here again.

Love it

Friendly staff, clean room , quietly

Great stay ! Clean, friendly staff & quiet !

Very good

Great rooms and wonderful service

‘

Very nice and clean place even though the elevator wasn't working

It’s ok. When come in room, we found trash on the floor at the corner of night stand and wall. Cleaning people did not look over and remove trash when they clean the room

Kroger just across from the property. Lots of dining options within 10 minutes walking distance.

I had an awesome stay

Room was very musty and smelled like mold. Ac unit was very loud and sounded like it was on its last legs. Overall the place felt like it was a cheap landlord special remodel. Fixtures were very old and leaky. Place should definitely get new carpet. I don’t think it can be cleaned anymore. On the upside the desk did offer gated parking at night once the parking spots in front were all occupied.

When we arrived, we were informed the elevator was broken. They accommodated us on the 2nd floor. Thankfully, we were not traveling with anyone that could not climb the stairs, so this was not that big of a deal- it happens. The most dissatisfying portion was that when we got to the 2nd floor, it was noticeably warm in the hallways. This should have been a clue because it was almost as warm in our room. Despite trying to adjust the temperature, it never got below 78 degrees in our room. The AC was clearly not working, and the room was relying on the fan blowing only. Didn't sleep well because of how warm it was. Was just ready to leave in the morning. Thankfully, we had only planned for one night stay as could not have stayed a second night like that

We went to check in after making reservations more than a week prior and found they down graded the room to something smaller that would not fit out needs. At no time did they call or email beforehand to tell us. When asked about it, they said they didnt have my info on file. I find that curious because i had gotten two previous emails from them. We cancelled and went to a lesser Marriott. We are unfortunaty disaplpinted in the quality of what onve was an excellent, upper scale hotelbrand.

Solid visit! Location is good. Wish they had a EV Charger but that’s my only complaint