Extended Stay America Suites Fort Worth City View

You got what you paid. There are reasons why this hotel charges the lowest in the area. Late check in at 3PM. They said free breakfast but only coffee and little muffins, no fruits or milk. Don’t expect too much with the price you paid. Honestly, the room we booked double full sized beds was OK with kitchen, but no dryer, dishes or utensils. Free parking and free internet. Check out at 11AM. The shower leaks droplets on the tub, noisy all night.

Bad

Nothing Its had roach nets the water aint hot

Superb

Was give a room that had been used no key cards the front desk had to walk us to our room to open door to a used room then moved us to another location the service was completely disappointing

Clean Staff Breakfast Parking

not much I didnt like that I checked out early and was bot given my refund.

The location Everything ws TERRIBLE

Everything

I didnt like that I checked out early and was bot given my refund.

Everything ws TERRIBLE

The location Everything

The parking lot The whole hotel it should be torn down... PERIOD

The whole hotel it should be torn down... PERIOD

Staff was very rude and disrespectful towards my wife and I. Room was very filthy. Roach infested. When we try to tell the front desk they caught an attitude with my wife and they put us under someone’s else’s name. Creating some sort of fraud deal. I forbid anyone going to that hotel.

Staff was very rude and disrespectful towards my wife and I. Room was very filthy. Roach infested. When we try to tell the front desk they caught an attitude with my wife and they put us under someone’s else’s name. Creating some sort of fraud deal. I forbid anyone going to that hotel.

Disappointing

Walked into room and the bed wasn’t made nor did the bed have a blanket. We also found 2 roaches in our “King Suite”. Asked for them to make the bed and and possibly bring a blanket up while we went to dinner and the blanket was in a plastic trash bag on the front desk when we got back with our room number written on the bag. Completely appalling smell throughout the whole floor we stayed on and a dog was barking all night. Reeked of animal urine and trash.

People were extremely rude when trying to check in. Smelt of marijuana.. outside was trashed lots of broke down vehicles. Extremely dirty

People were extremely rude when trying to check in. Smelt of marijuana.. outside was trashed lots of broke down vehicles. Extremely dirty

Exceptional

The hot water was hot. There were no chairs in my room. There was no shower curtains. The restroom counter top was stained and burned. There was no cable TV. In fact, there wasn't even a coaxial for local stations. The tub had a huge patch of caulking. And the drawer front was missing from one of the kitchen drawers. Without a doubt, this hotel was the worst I have ever stayed in. I will not return to nor use any other Extended Stay hotel.

The hot water was hot. There were no chairs in my room. There was no shower curtains. The restroom counter top was stained and burned. There was no cable TV. In fact, there wasn't even a coaxial for local stations. The tub had a huge patch of caulking. And the drawer front was missing from one of the kitchen drawers. Without a doubt, this hotel was the worst I have ever stayed in. I will not return to nor use any other Extended Stay hotel.

NA The first room offered was with a strong cigarette odor and the second room was with a broken AC. Then we were told they didn't have any other room as the hotel was overbooked.

NA The first room offered was with a strong cigarette odor and the second room was with a broken AC. Then we were told they didn't have any other room as the hotel was overbooked.

We got there for our reservation the lady at the desk said she saw our reservation but there were no open rooms. So we had to go find somewhere else

The RIACHES RIACHES ,THE DOG SMELL JUST DIRTY

The air worked on the 3rd room. First room was not cleaned, moved to another room and the Tv did not work, electric plugs did not work.

The air worked on the 3rd room. First room was not cleaned, moved to another room and the Tv did not work, electric plugs did not work.

The staff have been super nice and helpful

I walked in the door and the smell and dirty carpet turned me around

I walked in the door and the smell and dirty carpet turned me around

Across from me there was whimpering dog who cried all night for their owner. It was sad and very hard to sleep through. That's my only negative.

It stinks

Very clean room, staff was excellent! Laquita, hope I spelled that right, her professional is a standard to be followed by all, her willingness to assist travelers goes well beyond just doing her job! Thank you!

It was very clean, and the staff was very friendly. There was hardly any hot water. The TV kept saying it couldn't connect. The elevator is kind of scary. It almost went up with the door wide open. I had a hard time opening my room door at one point.

There was hardly any hot water. The TV kept saying it couldn't connect. The elevator is kind of scary. It almost went up with the door wide open. I had a hard time opening my room door at one point.

None

The staff The RIACHES RIACHES ,THE DOG SMELL JUST DIRTY

Nothing Dirty, smelly and bad customer service

Very poor

Dirty, smelly and bad customer service

The staff. Very helpful and pleasant. The bed frame

The staff. Very helpful and pleasant. The bed frame

It was so gross. Not clean. Staff was friendly but inattentive. Rooms were very stinky. Just not clean

The location It was so gross. Not clean. Staff was friendly but inattentive. Rooms were very stinky. Just not clean

Pleasant

Location With a one night stay you would think you would have all amenities

Location With a one night stay you would think you would have all amenities

Nothing, place was dirty, didn't have available items, it smelt bad, and had cockroaches. Everything, place was dirty, didn't have available items, it smelt bad, and had cockroaches.

Everything, place was dirty, didn't have available items, it smelt bad, and had cockroaches.

Located around restaurants Smell like dogs, smoke, roaches,

Located around restaurants Smell like dogs, smoke, roaches,

Breakfast is nothing more than coffee and muffins

The room was dirty. They had HUGE roaches. The toilet was broke. The shower curtain was NASTY… they need -7 stars

Bad

Didn’t get the rooms I booked. The rooms smelled horrible. No trash bins other than the bathroom. Only a sheet was on the bed. Parking didn’t feel safe at all. People hanging around property. The only good thing about the place was the employee at the front desk. She handled the mix up well and I know it wasn’t her fault and she couldn’t do anything about it. I’ll never book there again.

N/A I came a little later than check in time and they told me that they don't have the room that I've reserved couple of weeks before. This never happened to me in the past. I had to go and look for another hotel.

I came a little later than check in time and they told me that they don't have the room that I've reserved couple of weeks before. This never happened to me in the past. I had to go and look for another hotel.

As soon as we walked in the front desk immediately told me if we had booked a certain room that had already booked it hours before to someone else despite our reservation. So there was no room for us. The lady then walks away without even looking up our reservation. She then checks it and says ya we don’t have that room anymore. Assured me I wasn’t charged and could go.

Bugs everywhere

There were people hanging around the parking lot that looked like drug dealers. As I started to walk in I could smell a strong odor of pot and no less than 10 people standing around. It was intimidating for a single women. I let and didn't even check in.

Stayed the night, woke up the next morning 3 roaches in the bathroom.

was no breakfast at all coffee was cold first room they put us in was under construction had a huge hole in the bath tub dirty second room had no pillows no trash bag or trash can. was cocroach infested had bugs crawling on us in bed smelled badly. they had no breakfast no chair to sit in for my handicap mother

My stay was April 6-7, 2026. The parking was adequate. As I approached the lobby I could see a man standing out front smoking. I entered and paid for my one night and entered my room and immediately smelled Pinesol. The furniture was in bad shape and the sheets didn't look clean on one side of the bed. One lamp was missing a lightbulb. The tv worked but not the volume control on the taped up remote control. The air conditioner was on but It was cold so I turned the heater on and it made a really loud noise while on. Baby roaches were crawling from the bottom of the tub so there was no way I was changing my clothes in this nasty place. I saw a big roach and left the facility. The front desk left a note that no one was there to help you after 11pm. If I saw this many roaches along with previous complaints, this is an infestation and management is well aware they have a huge problem they are ignoring it and need to shut down and gas the building and return the money they have stolen from innocent customers like myself.

Everything NA

I didn't have breakfast

Be cautious this place has a lot of bugs. Staff was very friendly very helpful. If this place could get updated staff would be very successful Roaches Roaches Roaches

Everybody is super friendly. When went into the room everything was super clean. We love it here and would honestly recommend it to anyone needing a simi long term stay somewhere

I made reservations a month in advance and once I made it to the hotel I was total they had just sold the room I had reserved. Did not offer any assistance whatsoever in finding another place to stay. Finally found another hotel to stay approximately an hour away after driving all day to get here. Definitely would not recommend

Location Nothing

staff was nice, she helped me out

One of the worst experience we’ve had on a stay!

The General Manager was A total immature person for being a manager to say the least.. she had to remind me once to pay my room rent the second one i was on my way to make the payment and she just told me to get out by 11 she didn’t want me there.. She says she doesn’t ever have to remind her guest to pay. which i know for a fact she’s lying because i’ve heard them knock on doors and tell people

they have no kitchen essentials to cook with.. No HOT WATER ALMOST EVERY DAY.. They are over charging me for a day that i had already paid..

DON'T WASTE YOUR TIME

The hotel sticks the room the as well room was not what I spect it to be

Maybe buy a new bathtub when the bottom has a hole in it instead of covering the large hole with duct tape and smearing sealant over the top. The mattress felt like an air bed. Don’t forget to bring your own breakfast because the breakfast to go only includes a lousy cup of coffee and if you aren’t already totally dismayed by the condition of the room the clerk will have an issue finding your reservation until it passes midnight then they will charge you for another day and early check-in fee. I would have given the place zero stars unfortunately that isn’t an option.

bad

Stricter rules about cleaning needs to be implemented most housekers just change the sheets and towels floor is dirty tubs are dirty cooking ranges are dirty toilet is not properly clean some rooms do have comfortable beds

Room felt neglected, unclean, roaches on the floor & in the wall, nasty smell, ratched, ghetto people around, amenities were nasty. would absolutely NOT stay here again. The restaurants nearby were nice though

Room felt neglected, unclean, roaches on the floor & in the wall, nasty smell, ratched, ghetto people around, amenities were nasty. would absolutely NOT stay here again. The restaurants nearby were nice though

The room wasn’t clean at all with roaches in the room. I can’t believe you would even have them as a suggestion on your app

The room wasn’t clean at all with roaches in the room. I can’t believe you would even have them as a suggestion on your app

There were cockroaches in the room, The hallway stunk like mildew. Room door did not close right, Coffee was terrible. No garbage can in the room

There were cockroaches in the room, The hallway stunk like mildew. Room door did not close right, Coffee was terrible. No garbage can in the room

Hotel did not have a room available. Working to get a refund.

Hotel did not have a room available. Working to get a refund.

Parking was easy. Safe, it all just looked Sketchy. Even if I wanted to cook there was no utensils available in the kitchen area. The bathroom ran out of toilet paper, when I finally got a hold of the front desk over the phone I was told they ran out. That was my first and last time there.

Parking was easy. Safe, it all just looked Sketchy. Even if I wanted to cook there was no utensils available in the kitchen area. The bathroom ran out of toilet paper, when I finally got a hold of the front desk over the phone I was told they ran out. That was my first and last time there.

Location and room rates

Location and room rates

The room was mostly clean. The property in general is just old and needs updated. The entrance to the building away from the office was propped open with a block the entire time I was there. Absolutely zero security. There was a homeless guy charging his phone right outside of that same door and peeing on the building when I came out the first morning. In my room, someone had tampered with the windows so you could not lock them. I ended up removing a propped up quarter from one of the windows and a piece of plastic from under the other one. I was able to lock the windows afterwards. Someone had used wet toilet paper to block off the people to the hallway, assumably so no one could see in the room. I believe someone had been coming in from the outside through the windows. Probably would be safer to stay on the second floor. But, I got the cheapest room in the area so I didn't expect much. It doesn't appear like anybody was in my room when I wasn't there. I did speak to the front desk when I checked out so they knew what was happening in that room.

The room was mostly clean. The property in general is just old and needs updated. The entrance to the building away from the office was propped open with a block the entire time I was there. Absolutely zero security. There was a homeless guy charging his phone right outside of that same door and peeing on the building when I came out the first morning. In my room, someone had tampered with the windows so you could not lock them. I ended up removing a propped up quarter from one of the windows and a piece of plastic from under the other one. I was able to lock the windows afterwards. Someone had used wet toilet paper to block off the people to the hallway, assumably so no one could see in the room. I believe someone had been coming in from the outside through the windows. Probably would be safer to stay on the second floor. But, I got the cheapest room in the area so I didn't expect much. It doesn't appear like anybody was in my room when I wasn't there. I did speak to the front desk when I checked out so they knew what was happening in that room.

Parking was very adequate so no long walks to get inside. Staff was amazing very helpful and knowledgeable abiut whats around to do. Definitely recommend this location for so many good reason.

Parking was very adequate so no long walks to get inside. Staff was amazing very helpful and knowledgeable abiut whats around to do. Definitely recommend this location for so many good reason.

Very disappointed and disgusted with this hotel.

Very disappointed and disgusted with this hotel.

The room that I was placed in was horrendous. There were chunks missing out of the walls. It looked like an animal clawed at them down to the dry wall. Also before I could get my and my child situated. There were roaches everywhere! This place wasn’t as it was advertised. Didn’t clean the room before I arrived and didn’t clean the room at all during my stay. I think because they know most people who choose this place are desperate they don’t put in any effort to make it habitable.

The room that I was placed in was horrendous. There were chunks missing out of the walls. It looked like an animal clawed at them down to the dry wall. Also before I could get my and my child situated. There were roaches everywhere! This place wasn’t as it was advertised. Didn’t clean the room before I arrived and didn’t clean the room at all during my stay. I think because they know most people who choose this place are desperate they don’t put in any effort to make it habitable.

The bed was horrible I felt every spring in that mattress the staff was wonderful but there was roaches

The bed was horrible I felt every spring in that mattress the staff was wonderful but there was roaches

I was told i would receive a refund , after seeing roaches crawling i ask for a refund. I have not received that refund. There was also no blanket. And very little tiolet paper. Also no communication from the hotel.

I was told i would receive a refund , after seeing roaches crawling i ask for a refund. I have not received that refund. There was also no blanket. And very little tiolet paper. Also no communication from the hotel.

Roaches Everywhere, A/C barely worked

Roaches Everywhere, A/C barely worked

I woke up to roaches crawling on my face. I need a full refund.

I woke up to roaches crawling on my face. I need a full refund.

When I booked on Hotels.com interface showed the hotel had 5 rooms of the type I requested and 8 of a different kind of room, but Customer service at the Hotel had to call the hotel, but they never answered, so I was in limbo.... Spent an hour on chats with Hotel.com - had to restart the chat 3 times and it disconnected repeatedly, requiring me to start over with the process - as told, I had to have my refund reviewed later, and I would get a response via Email. So I had to book a hotel with a different service to get a hotel for the night.

When I booked on Hotels.com interface showed the hotel had 5 rooms of the type I requested and 8 of a different kind of room, but Customer service at the Hotel had to call the hotel, but they never answered, so I was in limbo.... Spent an hour on chats with Hotel.com - had to restart the chat 3 times and it disconnected repeatedly, requiring me to start over with the process - as told, I had to have my refund reviewed later, and I would get a response via Email. So I had to book a hotel with a different service to get a hotel for the night.

Nice and friendly staff

Nice and friendly staff

Staff was great! Super friendly people. The hotel looks different then it did in pictures, had a really strong smell throughout the entire hotel. Brought back food to our room but the smell was so strong it was hard for us to eat in there.

Staff was great! Super friendly people. The hotel looks different then it did in pictures, had a really strong smell throughout the entire hotel. Brought back food to our room but the smell was so strong it was hard for us to eat in there.

Leaks were everywhere, carpet in the halls looked like they have not been vacuumed in weeks. Elevator was absolutely disgusting. TV did not work, front desk lady was nice but she could not do anything to help. I checked out as soon as I could get dressed. This place is more like a shelter.

Leaks were everywhere, carpet in the halls looked like they have not been vacuumed in weeks. Elevator was absolutely disgusting. TV did not work, front desk lady was nice but she could not do anything to help. I checked out as soon as I could get dressed. This place is more like a shelter.

Enjoyed the stay

Enjoyed the stay

Didn’t even bother staying here the second the front desk worker told another guest that both of their house keeping carts had been stolen by other guests.

Didn’t even bother staying here the second the front desk worker told another guest that both of their house keeping carts had been stolen by other guests.

The room was very nasty, the tub was dirty, very dusty, looked like it hasn’t been clean in idk how long. I waited for check in for like 20 mins after arriving with another guest. Looked like the clerk had been in the back sleep because she never heard the phone ringing or answered. I will never ever stay here again! Walking in it stunk really bad and was dirty, if it wasn’t already super late I definitely wouldn’t have stayed and tried to go somewhere else, the only thing that was clean was the bed, tv didn’t work.

The room was very nasty, the tub was dirty, very dusty, looked like it hasn’t been clean in idk how long. I waited for check in for like 20 mins after arriving with another guest. Looked like the clerk had been in the back sleep because she never heard the phone ringing or answered. I will never ever stay here again! Walking in it stunk really bad and was dirty, if it wasn’t already super late I definitely wouldn’t have stayed and tried to go somewhere else, the only thing that was clean was the bed, tv didn’t work.

There was blood in my shower, doubt my shower was even cleaned, blood on the bottom of shower too shower faucet leaking & loose, toilet leaked when flushed. After work I tried to switch rooms, waited along w 3 others, no one came to front desk @ 11pm. Went out to car to be called a “trick & hoe” ppl roaming all around parking lot. Went back next day just to shower. Front desk tried her best to accommodate. This was above something she should have had to handle. I felt bad for her. I’m trying to reach someone for a full refund. Apartment was out of hot water all I needed was a shower.

There was blood in my shower, doubt my shower was even cleaned, blood on the bottom of shower too shower faucet leaking & loose, toilet leaked when flushed. After work I tried to switch rooms, waited along w 3 others, no one came to front desk @ 11pm. Went out to car to be called a “trick & hoe” ppl roaming all around parking lot. Went back next day just to shower. Front desk tried her best to accommodate. This was above something she should have had to handle. I felt bad for her. I’m trying to reach someone for a full refund. Apartment was out of hot water all I needed was a shower.

Didn’t stay at the room end up leaving just because it was very loud and a lot of pets running around.

Didn’t stay at the room end up leaving just because it was very loud and a lot of pets running around.

The service at the front desk is very poor. The room is dirty and falling apart. There are no actual body towels. The bathroom was disgusting. The beds had dirty linens. There were no pillowcases on the bed pillows. The hallway reeked of smells related to smoking in a supposedly non-smoking hotel. The latch was not properly secure. Very unsafe property.

The service at the front desk is very poor. The room is dirty and falling apart. There are no actual body towels. The bathroom was disgusting. The beds had dirty linens. There were no pillowcases on the bed pillows. The hallway reeked of smells related to smoking in a supposedly non-smoking hotel. The latch was not properly secure. Very unsafe property.

I didn’t the service was horrible and my room look like it hasn’t been cleaned and the window was broken and I’m trying to leave but no one is at the desk so I can leave and get a refund.

I didn’t the service was horrible and my room look like it hasn’t been cleaned and the window was broken and I’m trying to leave but no one is at the desk so I can leave and get a refund.

Easily the worst hotel I’ve stayed in and I stay in a lot in Fort Worth. Filthy bathroom, every area had a stain of some sort. The tv didn’t work. The room was supposed to be a non smoking room but reeked of cigarette. The bed was the cleanest part of the room. The night stands were dirty and one had a small puddle left on it. The staff at check in was kind.

Easily the worst hotel I’ve stayed in and I stay in a lot in Fort Worth. Filthy bathroom, every area had a stain of some sort. The tv didn’t work. The room was supposed to be a non smoking room but reeked of cigarette. The bed was the cleanest part of the room. The night stands were dirty and one had a small puddle left on it. The staff at check in was kind.

It smelled like cigarette and marjijiana. I felt unsafe

It smelled like cigarette and marjijiana. I felt unsafe

They were overbooked and gave away our room before we could check in. Slightly sketchy customer base. We found a better hotel over in a tourist area.

They were overbooked and gave away our room before we could check in. Slightly sketchy customer base. We found a better hotel over in a tourist area.

The hotel was also frightening. Bring there made us feel unsafe.

The hotel was also frightening. Bring there made us feel unsafe.

Staff is nice. Housekeeping is garbage.

Staff is nice. Housekeeping is garbage.

Hotel was old and smells like smoke try to moved to another hotel but the weekend was full of events

Hotel was old and smells like smoke try to moved to another hotel but the weekend was full of events

And that room has no toilet paper, no shower curtain, mold in the ceiling is the bathroom and mold all over the outside fridge I ask for a blanket and I get handed a crinkle sheet and told that is the blanket. I had to move all my things by hand as they had only one cart and it was in use....I had a full ice chest and a case of water among my regular luggage

And that room has no toilet paper, no shower curtain, mold in the ceiling is the bathroom and mold all over the outside fridge I ask for a blanket and I get handed a crinkle sheet and told that is the blanket. I had to move all my things by hand as they had only one cart and it was in use....I had a full ice chest and a case of water among my regular luggage

We were told that the rooms that we reserved were not available at this hotel. Even at check in they did not tell us that the rooms we reserved and prepaid for did not exist at the hotel, instead they gave us the room that they had and only when we entered the room did we learn that our reserved and paid for room type was not available.

We were told that the rooms that we reserved were not available at this hotel. Even at check in they did not tell us that the rooms we reserved and prepaid for did not exist at the hotel, instead they gave us the room that they had and only when we entered the room did we learn that our reserved and paid for room type was not available.

Commode leaked constantly, as did the tub faucet, so had to keep the bathroom door shut in order to not hear the dripping water, but I do have to say the water temperature and volume remained good throughout my shower, so no complaint there. No coffee or snacks or continental breakfast or even blankets for our beds and no changing sheets, emptying garbage, etc. for the second night's stay...bottom line, I guess you get what you pay for.

Commode leaked constantly, as did the tub faucet, so had to keep the bathroom door shut in order to not hear the dripping water, but I do have to say the water temperature and volume remained good throughout my shower, so no complaint there. No coffee or snacks or continental breakfast or even blankets for our beds and no changing sheets, emptying garbage, etc. for the second night's stay...bottom line, I guess you get what you pay for.

Dump

Dump

Housekeeping went in our room and stole a lot of our belongings 2 days in a row and management did nothing but laugh about it

Housekeeping went in our room and stole a lot of our belongings 2 days in a row and management did nothing but laugh about it

I did not stay at the property. I booked a stay and cancelled it maybe a couple of hours later and was told that they would waive my cancellation fee but was still charged for one night stay.

I did not stay at the property. I booked a stay and cancelled it maybe a couple of hours later and was told that they would waive my cancellation fee but was still charged for one night stay.

Girls standing around It was uncomfortable not again

Girls standing around It was uncomfortable not again

This place was so nasty and sketchy I did not stay. I walked in past the numerous dope smoking people in the parking lot and homeless campers to a very rude desk clerk who obviously did not want to be there. I arrived at 2:30pm and was told I could not check in until 3pm. After looking at the lobby and surrounding area. I felt very scared to stay there, so I went to a different hotel and paid extra money to stay there.

This place was so nasty and sketchy I did not stay. I walked in past the numerous dope smoking people in the parking lot and homeless campers to a very rude desk clerk who obviously did not want to be there. I arrived at 2:30pm and was told I could not check in until 3pm. After looking at the lobby and surrounding area. I felt very scared to stay there, so I went to a different hotel and paid extra money to stay there.

Very friendly and helpful

Very friendly and helpful

Everyone is friendly

Everyone is friendly

Nobody was at the front desk

Nobody was at the front desk

Awesome place and very clean

Awesome place and very clean

Shower went from like warm to cold. It had repair patch on the bottom of the tub that was never sanded down. The TV stopped working at some point in the night. Thin walls!

Shower went from like warm to cold. It had repair patch on the bottom of the tub that was never sanded down. The TV stopped working at some point in the night. Thin walls!

Our original room was not ready was still dirty paid for king room and was put in a room with queen toilet would not flush

Our original room was not ready was still dirty paid for king room and was put in a room with queen toilet would not flush

Definitely has room for improvements

Definitely has room for improvements

This place is nasty and you have some very suspect people walking around

This place is nasty and you have some very suspect people walking around

The room was old and ran down. There was a table with no chairs. Kitchen was dirty and there was several holes in the walls. The bathroom shower curtain was raggedy and the drains was emptying slow. Never again

The room was old and ran down. There was a table with no chairs. Kitchen was dirty and there was several holes in the walls. The bathroom shower curtain was raggedy and the drains was emptying slow. Never again

We were and are beyond disgusted with this property, there is NOT one nice thing to say about this property, room or experience. I am SHOCKED and DISAPPOINTED that this is property is part of the Extended Stay group.

We were and are beyond disgusted with this property, there is NOT one nice thing to say about this property, room or experience. I am SHOCKED and DISAPPOINTED that this is property is part of the Extended Stay group.

It was very used and never had the breakfast they offering on line

It was very used and never had the breakfast they offering on line

Crackhead passed out on the floor in the loby only had one pillow in my room said no smoking but the whole hotel smelt like smoke

Crackhead passed out on the floor in the loby only had one pillow in my room said no smoking but the whole hotel smelt like smoke

First room AC unit was broke. Next one the neighbor next to me had a Loud TV or recording studio was going on till 11pm. Front desk lied and told me there were no more rooms when there were I checked. I had a thin sheet for a blanket. No shower curtain. The neighbor upstairs was running around till about 1AM and started again at 4,5,6AM woke up and found BLACK MOLD on the AC unit vents. This place needs to be looked into it was the worst experience I’ve ever had at a hotel.

First room AC unit was broke. Next one the neighbor next to me had a Loud TV or recording studio was going on till 11pm. Front desk lied and told me there were no more rooms when there were I checked. I had a thin sheet for a blanket. No shower curtain. The neighbor upstairs was running around till about 1AM and started again at 4,5,6AM woke up and found BLACK MOLD on the AC unit vents. This place needs to be looked into it was the worst experience I’ve ever had at a hotel.

Hands down the worst hotel experience of my life. We were in town for a funeral and got in the night before. Went to the hotel, inside reeked of smoke. We waited for over 30 minutes and no one ever even showed up at the front desk. We called a number we found and eventually someone came down. She then rudely told us they have no rooms. I said I had a reservation and she replied with “ so what I still don’t have a room” we left and called Hotels customer service. They tried to reach out but got no answer. I got an email a couple days later saying they spoke to the hotel and they would hopefully not still charge us. They still charged a $68 cancellation fee when they sent us away stating no rooms. It was also extremely filthy and smelled awful. I would not have been comfortable staying there.

Hands down the worst hotel experience of my life. We were in town for a funeral and got in the night before. Went to the hotel, inside reeked of smoke. We waited for over 30 minutes and no one ever even showed up at the front desk. We called a number we found and eventually someone came down. She then rudely told us they have no rooms. I said I had a reservation and she replied with “ so what I still don’t have a room” we left and called Hotels customer service. They tried to reach out but got no answer. I got an email a couple days later saying they spoke to the hotel and they would hopefully not still charge us. They still charged a $68 cancellation fee when they sent us away stating no rooms. It was also extremely filthy and smelled awful. I would not have been comfortable staying there.

Can’t check in

Can’t check in

the tv didnt work and they dont have a maintance person to fix it so i didnt stay there. and they dont seem to care and will never go back

the tv didnt work and they dont have a maintance person to fix it so i didnt stay there. and they dont seem to care and will never go back

When we arrived at check in time, we were informed that our reservation was cancelled. Dee, the lady working the front desk, was apologetic and went above and beyond. She got Expedia on the phone and got everything straightened out and handled. She was definitely the best part of our experience

When we arrived at check in time, we were informed that our reservation was cancelled. Dee, the lady working the front desk, was apologetic and went above and beyond. She got Expedia on the phone and got everything straightened out and handled. She was definitely the best part of our experience

After I signed in to a room that was occupied it was down hill from there. The door of the new room hardly opened without force. upon first glance it seemed clean enough but upon inspection counter tops were dirty,nightstand had catsup and something else sprayed all over it. In the bathroom bottom of tub was dirty(due to slow drainage)ceiling had yellow spots of some nature on it and the sink counter had black gunk all over it. The heating cooling system hardly work .Sheets only on the bed no blankets ask for one they were out. floor was do dirty I walked from the bath to the bed and got black dirt all over my bare feet. Elevator was out for two days. the list goes on and I have photo proof. I will say the staff top to bottom were very kind and helpful ,but little they could actually do. Every time I went passed the lobby people were in line to complain about some issue. I did not bother to do so myself since no results seemed to be offered.

After I signed in to a room that was occupied it was down hill from there. The door of the new room hardly opened without force. upon first glance it seemed clean enough but upon inspection counter tops were dirty,nightstand had catsup and something else sprayed all over it. In the bathroom bottom of tub was dirty(due to slow drainage)ceiling had yellow spots of some nature on it and the sink counter had black gunk all over it. The heating cooling system hardly work .Sheets only on the bed no blankets ask for one they were out. floor was do dirty I walked from the bath to the bed and got black dirt all over my bare feet. Elevator was out for two days. the list goes on and I have photo proof. I will say the staff top to bottom were very kind and helpful ,but little they could actually do. Every time I went passed the lobby people were in line to complain about some issue. I did not bother to do so myself since no results seemed to be offered.

cool

cool

Room was filthy, there were red spots on the sheets right next to the pillow case. White flecks all over the floor like paint, sink was full of debris and furniture was so dirty it could be wiped off with a finger. When I went down to complain was informed they have a no refund policy. Was staying for work because of the threat of an ice storm.

Room was filthy, there were red spots on the sheets right next to the pillow case. White flecks all over the floor like paint, sink was full of debris and furniture was so dirty it could be wiped off with a finger. When I went down to complain was informed they have a no refund policy. Was staying for work because of the threat of an ice storm.

Good Hospitality.

Good Hospitality.

Good place to spend with family, close to many facilities

Good place to spend with family, close to many facilities

I wouldn't let my worse enemy stay here!! It should be shut down and restricted. You have roaches and water bugs. Their continental breakfast is a joke.

I wouldn't let my worse enemy stay here!! It should be shut down and restricted. You have roaches and water bugs. Their continental breakfast is a joke.

Book double bed . Turn out 1 bed said no double bed available .

Book double bed . Turn out 1 bed said no double bed available .

very outdated and dirty but for $36 that was expected.

very outdated and dirty but for $36 that was expected.

Property was dirty, hallways and rooms had a weird smell in them. Room was improperly cleaned. I wouldn't recommend anyone stay here honestly.

Property was dirty, hallways and rooms had a weird smell in them. Room was improperly cleaned. I wouldn't recommend anyone stay here honestly.

Could be cleaner in corners of bathroom

Could be cleaner in corners of bathroom

It was suppose to be a non smoking room , and it was smoking, even though it said non smoking. it was so bad that my kids , myself and my husband were choking and coughing we couldn’t stay in it but long enough to take a video. Along with me beinging at high risk pregnancy it made me so sick . There was cigeratte butts everywhere , dog hair , dog poop, no sheets on the bed. It was ridiculous. The lady at the front desk was very nice. But over all we could not have stayed here at all. It was the worse of worse.

It was suppose to be a non smoking room , and it was smoking, even though it said non smoking. it was so bad that my kids , myself and my husband were choking and coughing we couldn’t stay in it but long enough to take a video. Along with me beinging at high risk pregnancy it made me so sick . There was cigeratte butts everywhere , dog hair , dog poop, no sheets on the bed. It was ridiculous. The lady at the front desk was very nice. But over all we could not have stayed here at all. It was the worse of worse.

The front desk staff was very pleasant but the quality of the hotel was not good. Nothing like the pictures portrayed on the site. The entire place smelled of marijuana and body odor. Bugs on the towels. Wasn’t able to rest due to being worried someone would break in to our vehicle. I was told there was a security guard but I didn’t see him the entire time we were there. It was not a good experience.

The front desk staff was very pleasant but the quality of the hotel was not good. Nothing like the pictures portrayed on the site. The entire place smelled of marijuana and body odor. Bugs on the towels. Wasn’t able to rest due to being worried someone would break in to our vehicle. I was told there was a security guard but I didn’t see him the entire time we were there. It was not a good experience.

There was no supplies in our room!

There was no supplies in our room!

The only good thing I can say was the lady at the front desk was polite during our check-in. It was a very uncomfortable feeling the front entrance was not well lit. There was sketchy dudes hanging around the parking lot. I had to let it be know I was carrying my “ Service weapon” because they were starting to act scatchy like they were planing on robing us so I’m glad I had cameras on my truck and carry my service weapon because they backed off real quick when they found that out and saw it they didn’t want to FAFO & moved on The hotel reeked of marijuana smell and had a heavy smoke and pee smell in the down stairs hallways were our room was The room reeked of pee a & Chemical smell as soon as we walked in first impression looked rundown The bathtub had a bulge in the floor no drain cover. The bathroom didn’t look very clean like it should have been they half butt clean it. The bed wasn’t very comfortable and the sheets & blanket were uncomfortable To say the lease we couldn’t sleep worth a crap. So we get told by front staff during check in that check out was 11a-12p anything after 12 you had a late check out fee ok cool Then why was housekeeping knocking on our door at 10:25am thank good I latch the door as the try to open it and me yelling occupied then again 10:30am. Asking us why we haven’t checked out excuse me isn’t check out 11 to 12 so that was very rude of staff to try and rush us out like that I don’t not recommend.

The only good thing I can say was the lady at the front desk was polite during our check-in. It was a very uncomfortable feeling the front entrance was not well lit. There was sketchy dudes hanging around the parking lot. I had to let it be know I was carrying my “ Service weapon” because they were starting to act scatchy like they were planing on robing us so I’m glad I had cameras on my truck and carry my service weapon because they backed off real quick when they found that out and saw it they didn’t want to FAFO & moved on The hotel reeked of marijuana smell and had a heavy smoke and pee smell in the down stairs hallways were our room was The room reeked of pee a & Chemical smell as soon as we walked in first impression looked rundown The bathtub had a bulge in the floor no drain cover. The bathroom didn’t look very clean like it should have been they half butt clean it. The bed wasn’t very comfortable and the sheets & blanket were uncomfortable To say the lease we couldn’t sleep worth a crap. So we get told by front staff during check in that check out was 11a-12p anything after 12 you had a late check out fee ok cool Then why was housekeeping knocking on our door at 10:25am thank good I latch the door as the try to open it and me yelling occupied then again 10:30am. Asking us why we haven’t checked out excuse me isn’t check out 11 to 12 so that was very rude of staff to try and rush us out like that I don’t not recommend.

Room not so good of shape. Gave me wrong room and someone else opened my door.

Room not so good of shape. Gave me wrong room and someone else opened my door.

Why did I go to pay for a room and they claim that my card was declined I know it was approved and my money has been stolen. But on top of it was a poor stay

Why did I go to pay for a room and they claim that my card was declined I know it was approved and my money has been stolen. But on top of it was a poor stay

Rachel is a great customer service member.

Rachel is a great customer service member.

When I arrived, there was no one at the front desk. I had to wait for a while until someone finally arrived. When I got to the room, it had a smoke smell to it and the bed looked like it belonged in a jail cell.

When I arrived, there was no one at the front desk. I had to wait for a while until someone finally arrived. When I got to the room, it had a smoke smell to it and the bed looked like it belonged in a jail cell.

Excellent staff. Accommodating for me and my kids.

Excellent staff. Accommodating for me and my kids.

It was nasty not worth a dime

It was nasty not worth a dime

Nothing

Lazy workers to busy out then helping don’t have a clue where anything at when you ask

The main lobby area was not cleaned, needs to be upgraded. The bed had no blanket, just sheets. The room was not appealing. Upon entering the floor you could smell fried food cooking. A screen was out of one of the front windows. (not a good site). The desk clerk was very nice with trying to accommodate my family with another room because they had overbooked rooms.

Stayed over 10 days and room never cleaned, no fitted sheet had to ask for one, no kitchen utensils as advertised, had to take off bedding and towels and take to front desk to be washed, and had to go back later for them. Dogs off leashes, smoking marijuana by doors, broken glass, etc.

FRONT DESK STAFF WERE ALWAYS GONE. OUTSIDE SMOKING. NEW AND CURRENT CUSTOMERS IGNORED. THEY HAVE REMOVED EVERY CHAIR FROM EVERY ROOM. IF YOU WANT NA CHAIR BRING YOUR OWN.

The room was dirty, there were no towels in the room, and there was no one at the reception.

The price is right!

Customer service was terrible and room was dirty

Extended Stay America Fort Worth City View was very disappointing! We showed up at noon and asked if we could check in early. They said no, come back later. We came back at 6:00 and they told us that they had over-booked, no room for you, call Hotels.com. End of story. Who overbooked them? What were we supposed to do? Not their problem. They showed no customer interest or empathy at all. This has never happened to me at any other property.

Was unable to check in due to over booking after being told an hour after check in time that i would be able to come back and check in. No one ever called me to notify me that they changed my hotel to a different one that was 30 minutes away from the hotel i booked, making it an hour away from where i would need to be the next morning. I had already gone by 2 times prior with no room available. I called the other hotel they rebooked me to and had to cancel since it was too far away.

The beds only had sheets, no comforter or blankets. Front desk didn't have any blankets.

There was food left in the room and bed was never made tv was on it was like someone just left the room 5 minutes before I got there I’m waiting for a refund they said they sent it but never did

We checked in and immediately left. The entire place smelled and the rooms were nasty. The floors had not been swept. The bathroom had hair in the tub and sink.

When we arrived they let us know they overbooked and would not have a room until late that night. They refunded a portion but I need a refund from hotels.com for the remainder

Poor about customer service

Staff was friendly but they had no toilet paper even after i asked they still didnt bring it. Got rudely woken up several times during the week do to loud tenants. there was even a fight of some sort not far from my door during the middle of the night.

They had no toilet paper or towels available upon request

Wen i checked in room was dirty no clean bedding had to change rooms 2times

The room was terribly dirty, greasy floor, no breakfast either day. The bright spot was the staff was very friendly.

All good

Room was clean. Excellent value.

The front desk personal was outside on a smoke break when we checked in. The stairway smells odd and we had no toilet paper when we made it to our room.

Nothing. No breakfast, dirty room. Run down hotel

They stole $90 from me costing me $125; the $90.56 for a room that I never was allowed to stay in cause they said they was over booked, so I had to go get a room elsewhere, the $90.56 charge overdrew my account which pulled what they could put my savings and charged a $5.00 fee for that, then charged me a $30.00 overdraft fee for a transaction that I never authorized. My card was suppose to be used to hold my reservation and I was suppose to pay at the property during check in. Theft by deception!!!!!!

I booked a 2 bedroom a week prior but had to stay in a one bedroom for two days they had no housekeeper's they did nothing to accommodate that

The neighbors were fighting security followed me to my room as if I was the one having a fight after finding out it wasn't me she didn't apologize for being rude for no reason they fought all night sounded like they were even breaking things

Whole 2nd floor smelled like weed, tv didn’t work, floors dirty, night stand dirty, ac leaking and bathtub water constantly running. I have pictures to prove and was told I would get a refund

Whole 2nd floor smelled like marijuana, tv didn’t work, floors dirty, night stand dirty, ac leaking and bathtub water constantly running. I have pictures to prove and was told I would get a refund

The staff is nice and professional. The residents are quiet. I didnt feel like i was in danger at all. I would recommend working on cleaning a little bit more. A couple spots were visibly dirty. Another thing is I had to wait a few hours for my room even though I booked my room 6 weeks in advance

Very nice and convenient area :)

This was the worst hotel EVER!!! We checked In and the room they gave us was not cleaned and there were no sheets or bedding even on the beds. Went back down and told them and they gave us another room and open the door and it was a filthy gross dirty storage room where they kept the furniture. It was disgusting. Went back down and told the front desk again and she was like I don’t know what to do for you we don’t have any other rooms. She was no help at all and didn’t care we had 2 small kids with us and no room now. So we had to leave and find an another hotel at 9:30 at night. Not happy at all !!!

Worst experience

Facility was mis-represented on Expedia site. Pictures make it look like a clean, safe place which it is not. We walked out after seeing the dirty carpet, unclean room, standing water in bath sink and people hanging around the property. Looked like a halfway house for homeless. I'm sorry for those that have to stay there but it should not be listed as a travel site on Expedia at any price.

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no need to stay here. I stayed for 30 minutes and left

Even though some of the guests were disrespectful, messy and rude, the staff at the hotel was amazing. always kind and helpful and were genuinely concerned about the comfort and safety of all of their guests.

Great staff and customer service the hotel itself just isn’t worth staying at

I loved everything.

I started to give an entire run down of what happened when I settled into my room at this property- but to get straight to the point I found mold and because I used the restroom and ironing board they said I wasn’t allowed refund because I used the room. It doesn’t change the unhealthy condition of the room. I wouldn’t recommend this place nor would I recommend Expedia they allow these standards and support properties.

Ok