Home2 Suites by Hilton Austin East Side 5th Street

The hotel is very family friendly.

I like how spacious, clean, modern and how it had all the amenities I needed while being away from home. I like how breakfast was provided and it had variety.

Enjoyed the stay, comfy bed and reasonably priced. Will stay again next time I'm in Austin.

Breakfast was great! I never saw anything about the $35 parking a night, and it’s a small walk back to the hotel from the parking garage.

The staff was kind, helpful and made the experience an excellent and comfortable one. Thank you for being one of the best hotel experiences I’ve had.

I am extremely disappointed with both this property and its refusal to work with us on a reasonable resolution. I booked this hotel through Expedia for my mother and aunt, who were traveling to Austin to attend a family funeral. The photos online made the property appear attractive and welcoming, but the reality of the surrounding area was very different. Shortly after arriving, they witnessed homeless individuals loitering around the area, including one person urinating in public. They also observed other concerning behavior that made two older women traveling alone feel unsafe. Because of these circumstances, they did not feel comfortable staying at the property and immediately secured accommodations elsewhere. The most frustrating part is that they never even checked into the hotel, never used the room, and never stayed on the property. Despite this, the hotel refused to provide any refund or accommodation. Expedia attempted to contact the property on our behalf, but the hotel still declined to help. I understand non-refundable policies exist, but there should be some level of customer service and compassion, especially when guests are in town for a funeral and have legitimate safety concerns. Instead, we were forced to pay for two hotels. The pictures may look nice online, but prospective guests should carefully research the surrounding area before booking. Our experience was disappointing, costly, and stressful during an already difficult time.