Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge
About Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge
This hotel is located 15 minutes from downtown Round Rock and 20 minutes from downtown Austin, Texas. It features an indoor pool and gym. All rooms offer free Wi-Fi. A flat-screen TV, seating area, and work desk furnish the guest rooms at Austin Fairfield Inn and Suites. They are equipped with ironing facilities and a coffee maker. Fairfield Inn and Suites Austin North/Parmer Lane offers breakfast and laundry/dry cleaning services. Safety deposit boxes are available at the front desk. Austin-Bergstrom International Airport is 30 minutes from the Austin North/Parmer Lane Fairfield. University of Texas at Austin is just 15 minutes from the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally appreciate the clean and comfortable rooms, with friendly staff being a highlight. However, there are consistent complaints about issues with front desk service, including long wait times, unhelpful attitudes, and reservation mix-ups. Some guests also express dissatisfaction with the breakfast offerings and the lack of availability or cleanliness of certain amenities like towels and pool facilities.
- Clean and comfortable rooms
- Friendly staff
- Poor front desk service
- Issues with breakfast and amenities
- 5/5
Was great.
- 5/5
Staff friendly location was great rooms where clean
- 5/5
Yep
- 5/5
Very nice and clean hotel and very friendly and helpful staff and felt very safe there!
- 3/5
There was some unusual sound coming through out the night. Every 15 - 20 minutes, the noise used to come and we used to wake up from sleep.
- 5/5
An amazingly clean hotel. With.
- 5/5
Good service
- 5/5
Great value for the price. Breakfast was good.
- 3/5
The room was nice. The bed was hard and the pillows were flat.
- 5/5
Exceptional
- 5/5
good stay, clean rooms and nice staff
- 5/5
Shower water pressure needs to be higher.
- 2/5
I paid for a room with a king bed several days in advance. On arrival I was told that I had to settle for the room with a full size bed..Desk clerk couldn’t help me and manager not on site, called Hotels.com and requested a solution but again, no manager working the weekend.
- 5/5
Excellent customer service!! Great breakfast!
- 2.5/5
Stayed 2 nights and were charged for three. Called hotel several times to change reservations and found them uncooperative. Next time I will just cancel reservation.
- 2.5/5
Stayed 2 nights and were charged for three. Called hotel several times to change reservations and found them uncooperative. Next time I will just cancel reservation.
- 4/5
It was a nice place close to relatives so perfect location. The best free breakfasts I've had. Only complaint is the coffee. It was watered down one day and burnt the next. Room was clean but no shampoo in the bottle. Overall a great stay.
- 4/5
Very good
- 5/5
No
- 5/5
Great place and price. Great location
- 5/5
The room was clean and breakfast was good.
- 1/5
NOTHING WAS DONE ABOUT THE AC. And to top it all off. There were roaches in the room! Disappointed is an understatement. I’m DISGUSTED and quite frankly I’d like a refund. And on top of that the pool and hot tub were out of order
- 5/5
Very clean and delicious hot breakfast
- 5/5
Very clean and delicious hot breakfast
- 5/5
The staff was great from check in to check out. Everyone would greet you and everyone was very helpful. The bed was comfortable and room was clean. We are glad we chose this one to stay at
- 5/5
Cleanest, best smelling hotel I’ve ever stayed in!
- 5/5
Cleanest, best smelling hotel I’ve ever stayed in!
- 5/5
Exceptional
- 2/5
Breakfast was ok. Rooms supper small. Had to call
- 5/5
Everything Nice
- 5/5
- 4/5
Trash from the previous person was in the room (cups on the floor). One of the towels in the bathroom was obviously used and just hung up and not replaced.
- 5/5
The rooms were very clean and comfortable. The morning staff and evening staff were very friendly. I enjoyed the breakfast, and the coffee was available all day.
- 3/5
Booked a 1 king bed suite and got a regular 2 full beds room Was told that was the best they could do The room was ok
- 4/5
Estaban bien cómodas las camas y el desayuno estaba rico
- 5/5
Great breakfast, easy parking, close to freeway
- 4/5
Very good
- 5/5
Breakfast is Excelent
- 5/5
Clean room, helpful staff, nice breakfast!
- 4.5/5
Breakfast room has limited sitting.
- 5/5
Very clean room , smelled great you can tell the ac is serviced well ! Great breakfast. Always have coffee ready anytime of the day or night .
- 5/5
Friendly and helpful front desk clerk.
- 5/5
Perfect
- 5/5
Room was clean. But noisy because it was close to highway. Breakfast bwas very good.
- 4/5
Very good
- 0.5/5
This place cancel my reservation we out calling me….?? I don’t like this hotel…☹️
- 4/5
Parking was good.
- 5/5
There was NOTHING that I didn't like about this hotel
- 4/5
Nice hotel. We got two rooms. One was good, one was dirty and didn’t look like it had been cleaned by housekeeping from the last person. They made it right and got us a new room. Plenty of space. My only advice is ask for the parking lot side because the highways in the back of the building are VERY noisy all night
- 5/5
The only downside is its next to the highway, you'll hear traffic noise at night when trying to sleep. Though you can tell they sound-proofed the windows, it only works so much being that close to the traffic. Request an odd-numbered room, the even-numbered rooms are on the highway side.
- 5/5
All of it, love the Fairfield experince so far. Nothing
- 5/5
All of it, love the Fairfield experince so far. Nothing
- 0.5/5
This place cancel my reservation we out calling me…. I don’t like this hotel…☹️
- 5/5
breakfast was great, parking was no problem...just a little sketchy on the side of the building...homeless encampment appeared to be close by...trashy
- 5/5
loved the breakfast and the parking was great. it was a little sketchy on the side of the hotel as it appeared there is/was a homeless encampment but we had no trouble with it...just a heads up.
- 5/5
Exceptional
- 1/5
I called the night prior to arrival to confirm the pool was in working order. It definitely was not which seems to be a common theme. I called Expedia directly and the hotel front desk and both confirmed it was fully functional. At check in when I asked where the pool was they advised it was not working and went out over the weekend (This was Monday) I explained the whole reason why I booked here was the pool and the manager said she was reaching out to Expedia for a full refund and we still could enjoy our stay. It wasn't enjoyable, the bathroom was dirty with hair, etc. The breakfast had almost 0 real protein. Had powdered eggs, fake sausage, and even the waffles somehow were wrong with no pre-cook spray so you could peel your waffle off. The orange juice was not juice it was tang. I mean overall the breakfast was additionally another huge disappointment. Ultimately in the end Expedia issued nothing for the issue with the pool as the Hotel had promised and I was fully charged.
- 4.5/5
Superb
- 4/5
Breakfast menu is fresh and good "every" time we've stayed here, even on this stay.
- 5/5
Yes
- 5/5
Nothing to say
- 5/5
Amazing Nothing to say
- 0.5/5
I liked the location an the front desk staff My Tv Didn't work there was hair left in the shower beds to hard Fire Alarms went off for over 2hrs ar 3am couldn't get any sleep there
- 0.5/5
I liked the location an the front desk staff My Tv Didn't work there was hair left in the shower beds to hard Fire Alarms went off for over 2hrs ar 3am couldn't get any sleep there
- 5/5
Everything was awesome
- 5/5
Yes
- 5/5
Good stuff
- 1/5
Have not received my deposit from my stay.
- 5/5
Very clean room and property
- 4/5
Everything seemed clean and fine.
- 5/5
💋
- 5/5
All was good
- 4/5
Yes the gym was adequate and clean.
- 5/5
Location Nice
- 5/5
Location Nice
- 5/5
Hotel was great and staff was excellent. Only wish we hadn’t gone when there were also several travel soccer teams staying there as well. Which made breakfast hectic in the morning. But that is not the hotels or the staffs problem.
- 5/5
Great location and all the facilities were very clean.
- 5/5
Great location and all the facilities were very clean.
- 1/5
Will not stay at this hotel again. The manager was on the phone placing a liquor order and didn't stop to speak to us when we entered the lobby. She finally stopped to ask another employee to check us in and that woman had the personality of a brick. The room as ok but the AC needed to be services, the shower controls were placed on the end of the glass walled shower where you couldn't turn it on without stepping into the shower and getting wet. Their signs indicated there was a 'vending' area on the floor but when I looked for it there were no machines or ice maker on the floor. On top of it all, without telling me, they placed a $100 hold on my credit card for 'incidentials'.
- 5/5
nice
- 5/5
No
- 4/5
Good property , vindow view road side so, keeping lively stay, breakfast good, delicious, Gym is ok , Swimming pool is small.
- 4/5
Good property , vindow view road side so, keeping lively stay, breakfast good, delicious, Gym is ok , Swimming pool is small.
- 5/5
Fresh and clean with outstanding staff.
- 4.5/5
Superb
- 5/5
The staff was pleasant and the rooms were extremely clean
- 5/5
The staff was pleasant and the rooms were extremely clean
- 5/5
Breakfast
- 5/5
Great stay! Nice and clean room, easy check in and a great breakfast! Will definitely be back.
- 5/5
Great stay! Nice and clean room, easy check in and a great breakfast! Will definitely be back.
- 2/5
Definitely won’t be staying here again!! Both my wife and I are disabled veterans, our room was on the fifth floor, and there were zero concessions, zero water, and zero ice machines!! Any time we needed water or ice we had to walk to the elevator, down to the first floor, and hope staff was there to help, which was hit or miss. Worst part of the room was the blinds don’t close!! Our room faced west so we had the sun shining in our room. At night it was bright lights from traffic and nearby buildings. Not sure who thought no blinds was a good idea. Definitely looking elsewhere on our next trip.
- 2/5
Definitely won’t be staying here again!! Both my wife and I are disabled veterans, our room was on the fifth floor, and there were zero concessions, zero water, and zero ice machines!! Any time we needed water or ice we had to walk to the elevator, down to the first floor, and hope staff was there to help, which was hit or miss. Worst part of the room was the blinds don’t close!! Our room faced west so we had the sun shining in our room. At night it was bright lights from traffic and nearby buildings. Not sure who thought no blinds was a good idea. Definitely looking elsewhere on our next trip.
- 4/5
This hotel is close to the highway, but road traffic noise does not bother me personally, does not hinder my sleep. The one negative- the walls between rooms were thinner than I would have liked, picked up more conversation/music/noise from other guests than I am used to.
- 4/5
This hotel is close to the highway, but road traffic noise does not bother me personally, does not hinder my sleep. The one negative- the walls between rooms were thinner than I would have liked, picked up more conversation/music/noise from other guests than I am used to.
- 5/5
Friendly staff the whole experience was amazing
- 5/5
Friendly staff the whole experience was amazing
- 4/5
Cleanliness.
- 4/5
Cleanliness.
- 4/5
Neil did a great job getting me checked in
- 4/5
Neil did a great job getting me checked in
- 5/5
Best hotel breakfast in USA. Nice staff and clean. Second time I stay at this hotel and this will be my place every time I came to Austin.
- 5/5
Best hotel breakfast in USA. Nice staff and clean. Second time I stay at this hotel and this will be my place every time I came to Austin.
- 5/5
Clean and spacious room. Indoor pool. Good breakfast.
- 5/5
Clean and spacious room. Indoor pool. Good breakfast.
- 5/5
Location location location and staff facilities and great value
- 4.5/5
The room was nice, and the employees were courteous, friendly, and welcoming throughout my stay. The indoor pool was very cold and could use a heater. Unfortunately, my family was unable to enjoy it because the water temperature was too low.
- 4/5
Clean room, friendly staffs. Nice bedding
- 4/5
Clean room, friendly staffs. Nice bedding
- 5/5
Clean room and friendly front desk
- 5/5
Clean room and friendly front desk
- 3/5
The room was clean but beds were hard and refrigerater was loud and ran all night. There was a big party going on 5 doors down with loud & noisy. The cops came and no one answered the door, so they left. Slamming doors went on all night. The breakfast was pretty good. There was a lot of random people walking the parking lot all night too. I will be staying somewhere else next time, even though I am a Marriott bonvey member they did not have the best rate guaranteed as promised. Thank you.
- 3/5
The room was clean but beds were hard and refrigerater was loud and ran all night. There was a big party going on 5 doors down with loud & noisy. The cops came and no one answered the door, so they left. Slamming doors went on all night. The breakfast was pretty good. There was a lot of random people walking the parking lot all night too. I will be staying somewhere else next time, even though I am a Marriott bonvey member they did not have the best rate guaranteed as promised. Thank you.
- 5/5
Front office staff member who did our check-in. He was very courteous and helpful. Room and bathroom were spotless. Breakfast was very good and had a variety of items. This was a last minute short trip but looking forward to stay there when we go back to Austin, hopefully for more days.
- 5/5
Front office staff member who did our check-in. He was very courteous and helpful. Room and bathroom were spotless. Breakfast was very good and had a variety of items. This was a last minute short trip but looking forward to stay there when we go back to Austin, hopefully for more days.
- 1/5
Cut tall grass and open up view to walk way walking to store on Lamar and Palmer,it will boost everything.
- 3.5/5
The room was not as clean. Their was pubic hair in the tub and on the sink were the lotion was. So I washed the whole tub with hot water and body wash before using the tub. The beds were small and very hard. I didn't take any pictures of the bathroom.
- 4.5/5
It’s in a great location and the staff were so friendly especially when welcoming us in No concerns
- 3/5
There were bugs in our room
- 5/5
Very nice room.
- 5/5
Very nice room.
- 5/5
Banging breakfast. Tons of options. Food was hot. Multiple kinds of fresh fruit which was lovely.
- 5/5
Banging breakfast. Tons of options. Food was hot. Multiple kinds of fresh fruit which was lovely.
- 5/5
The checkin process was smooth. The frint desk staff, Neil, was very polite and accommodating.
- 5/5
The checkin process was smooth. The frint desk staff, Neil, was very polite and accommodating.
- 5/5
Excellent breakfast. Clean and close to shopping and restaurants
- 5/5
Excellent breakfast. Clean and close to shopping and restaurants
- 5/5
Check-in was easy. The rooms are well kept and nice. The amenities where great. Inside pool area and gym. The morning breakfast was put out very well and delicious.
- 5/5
Check-in was easy. The rooms are well kept and nice. The amenities where great. Inside pool area and gym. The morning breakfast was put out very well and delicious.
- 5/5
The TV was REALLY LITTLE !!
- 5/5
Clean room and complimentary breakfast
- 5/5
Clean room and complimentary breakfast
- 5/5
Quick stay! Everything was good!
- 5/5
Quick stay! Everything was good!
- 5/5
Everything was amazing. Really considering going back soon
- 5/5
Everything was amazing. Really considering going back soon
- 4/5
Yes. But room was noisey being on freeway side
- 4/5
Yes. But room was noisey being on freeway side
- 5/5
Breakfast was perfect! Thankyou!
- 5/5
Breakfast was perfect! Thankyou!
- 5/5
Super clean, attentive and caring staff. Good hot breakfast.
- 5/5
Super clean, attentive and caring staff. Good hot breakfast.
- 5/5
Breakfast was great. I enjoyed my stay.
- 5/5
Breakfast was great. I enjoyed my stay.
- 5/5
Clean, quiet, front desk man was very kind and welcoming. Gym is decent.
- 5/5
Clean, quiet, front desk man was very kind and welcoming. Gym is decent.
- 5/5
I can't say enough positive things about this hotel. We travel a lot for my kids' sports. I chose this hotel based on location and price for the few nights we were staying. I have never been treated so kindly and warmly at any hotel, or any business, for that matter. The check-in process was so easy, the staff was extremely nice, the room was clean, and the breakfast was great! The staff constantly checked in to see if we needed anything, remembered what room we were in, and answered any questions I had. The room was very spacious and provided ample room for my family. The pool area was also very clean and always had towels stocked. Normally, on weekend stays, I have to ask for towels and such, but our room was restocked daily. I would recommend this hotel to anyone staying in the area. If we ever return that way, we will certainly book this hotel again!
- 5/5
I can't say enough positive things about this hotel. We travel a lot for my kids' sports. I chose this hotel based on location and price for the few nights we were staying. I have never been treated so kindly and warmly at any hotel, or any business, for that matter. The check-in process was so easy, the staff was extremely nice, the room was clean, and the breakfast was great! The staff constantly checked in to see if we needed anything, remembered what room we were in, and answered any questions I had. The room was very spacious and provided ample room for my family. The pool area was also very clean and always had towels stocked. Normally, on weekend stays, I have to ask for towels and such, but our room was restocked daily. I would recommend this hotel to anyone staying in the area. If we ever return that way, we will certainly book this hotel again!
- 5/5
Great stay. Everything worked fine. Group of ppl bbq’n in parking lot minding they own business
- 5/5
Great stay. Everything worked fine. Group of ppl bbq’n in parking lot minding they own business
- 5/5
breakfast was good and easy to park
- 5/5
breakfast was good and easy to park
- 5/5
Had a great time
- 5/5
Had a great time
- 4/5
Love the facilities and the variety on the breakfast I was looking for a double queen suit but was not able to get due to me booking online please fix this
- 5/5
A prior customer left a bag of McDonald's food was let in the night atand.
- 5/5
Need to make crispy bacon
- 5/5
Need to make crispy bacon
- 5/5
Very clean sleep well
- 5/5
Very clean sleep well
- 5/5
The front desk was very friendly and the hotel was very clean.
- 5/5
The front desk was very friendly and the hotel was very clean.
- 5/5
Clean room, comfortable bed. Older, but In good repair. Limited choices for breakfast though.
- 5/5
Clean room, comfortable bed. Older, but In good repair. Limited choices for breakfast though.
- 5/5
Rooms were great and staff was extremely nice.
- 5/5
Rooms were great and staff was extremely nice.
- 4/5
The staff was very friendly and helpful.
- 4/5
The staff was very friendly and helpful.
- 5/5
The staff was courteous and friendly. We had an issue with our microwave and they sent a maintenance man and they quickly changed the microwave.
- 5/5
The staff was courteous and friendly. We had an issue with our microwave and they sent a maintenance man and they quickly changed the microwave.
- 4/5
ROOM was clean and enjoyed the separate living space.
- 4/5
ROOM was clean and enjoyed the separate living space.
- 4/5
Affordable but has homeless walking around the parking lot.
- 4/5
Affordable but has homeless walking around the parking lot.
- 4/5
Todo bien
- 4/5
Todo bien
- 5/5
nice
- 5/5
nice
- 3/5
The room was nice but the AC was not working
- 3/5
The room was nice but the AC was not working
- 5/5
Staff was amazing and room was very clean
- 5/5
Staff was amazing and room was very clean
- 5/5
Clean room. Comfy bed. Good breakfast.
- 5/5
Clean room. Comfy bed. Good breakfast.
- 5/5
The hotel was nice . Food was decent. My only complain is the lady who works in the breakfast in the morning she harassed the guest about bringing food upstairs. She don’t know the need or the reason why the guest are doing that . She need to stop harassing guest she the Hispanic lady with the short hair. So unprofessional besides her everything was good
- 5/5
The hotel was nice . Food was decent. My only complain is the lady who works in the breakfast in the morning she harassed the guest about bringing food upstairs. She don’t know the need or the reason why the guest are doing that . She need to stop harassing guest she the Hispanic lady with the short hair. So unprofessional besides her everything was good
- 3/5
Air conditioning too loud
- 3/5
Air conditioning too loud
- 5/5
Yes room was clean staff amazing
- 5/5
Yes room was clean staff amazing
- 5/5
Yes, the room was clean
- 5/5
Yes, the room was clean
- 5/5
Great service! As always
- 5/5
Great service! As always
- 5/5
More than what I expected.
- 5/5
More than what I expected.
- 3/5
Average service.
- 3/5
Average service.
- 4/5
Quiet and cozy
- 4/5
Quiet and cozy
- 5/5
The hotel was an excellent choice because of the budget; it’s an excellent hotel with affordable rates. We stayed just one night but for sure we would like to stay again.
- 5/5
The hotel was an excellent choice because of the budget; it’s an excellent hotel with affordable rates. We stayed just one night but for sure we would like to stay again.
- 5/5
Close to downtown Austin (Zilker Park) and close to the Round Rock Outlets. Relatively quiet area. There was a decent gym and a small indoor pool as well as a large outside patio area. Great healthy breakfast options (spinach and egg quiche, veggie sausage and Udi muffins) as well as waffles, oatmeal, fruit, etc. The bathroom was clean and the room had a microwave, a tall mini-fridge and a smart tv. The only downside: My carpet could have been vacuumed better - I noticed a small piece of plastic next to the bed. Overall, though, loved the place and will def be back!
- 5/5
Close to downtown Austin (Zilker Park) and close to the Round Rock Outlets. Relatively quiet area. There was a decent gym and a small indoor pool as well as a large outside patio area. Great healthy breakfast options (spinach and egg quiche, veggie sausage and Udi muffins) as well as waffles, oatmeal, fruit, etc. The bathroom was clean and the room had a microwave, a tall mini-fridge and a smart tv. The only downside: My carpet could have been vacuumed better - I noticed a small piece of plastic next to the bed. Overall, though, loved the place and will def be back!
- 5/5
Room was super clean. The beds were so comfortable. Hot breakfast was served: scrambled eggs, hard-boiled eggs, biscuit with sausage patty, bacon strips, oatmeal with fixings. They also had cold options available (i.e. cereals, yogurts, etc.). The pool was open (although very cold). Pool is small but it is clean and nice little lounging area. They had a gym as well. All in all, we really enjoyed our stay very much!
- 5/5
Room was super clean. The beds were so comfortable. Hot breakfast was served: scrambled eggs, hard-boiled eggs, biscuit with sausage patty, bacon strips, oatmeal with fixings. They also had cold options available (i.e. cereals, yogurts, etc.). The pool was open (although very cold). Pool is small but it is clean and nice little lounging area. They had a gym as well. All in all, we really enjoyed our stay very much!
- 4/5
Our one-night stay was enjoyable. The room was basic but clean, and the restroom was also well-maintained. It was very quiet, and the pool was clean. The staff was extremely friendly, and I have no complaints. I would recommend this hotel. no complaints. I would recommend this hotel.
- 4/5
Our one-night stay was enjoyable. The room was basic but clean, and the restroom was also well-maintained. It was very quiet, and the pool was clean. The staff was extremely friendly, and I have no complaints. I would recommend this hotel. no complaints. I would recommend this hotel.
- 5/5
Great stay
- 5/5
Great stay
- 4/5
Neil at the front desk made the entire stay so much better. Everytime I’d see him he’d already be
- 4/5
Neil at the front desk made the entire stay so much better. Everytime I’d see him he’d already be
- 4/5
Breakfast included was way better than others we ‘ve had before. The entire public part of thee hotel was super clean and comfortable.
- 4/5
Breakfast included was way better than others we ‘ve had before. The entire public part of thee hotel was super clean and comfortable.
- 3/5
Comfortable beds, updated hotel
- 3/5
Comfortable beds, updated hotel
- 5/5
Everything was excellent! The staff were nice and they helped us quickly. I loved the quietness overall and the breakfast was good.
- 5/5
Everything was excellent! The staff were nice and they helped us quickly. I loved the quietness overall and the breakfast was good.
- 4/5
Nice breakfast
- 4/5
Nice breakfast
- 5/5
The food is awful but the rooms were nice would recommend again
- 5/5
The food is awful but the rooms were nice would recommend again
- 5/5
Awesome service everything was great
- 5/5
Awesome service everything was great
- 1/5
My first time at this hotel the room they gave me had a broken TV so they move me into another room. The second time, the front desk offered me a double queen room since they were out of the King room, when I asked 'why is that?' with a not so happy look, the front desk person gave me a King Suite instead. I've booked next door dozens of times at the Springhill and never had any problems. I get it, it's always not perfect but everytime I book at this hotel there is always something.
- 1/5
My first time at this hotel the room they gave me had a broken TV so they move me into another room. The second time, the front desk offered me a double queen room since they were out of the King room, when I asked 'why is that?' with a not so happy look, the front desk person gave me a King Suite instead. I've booked next door dozens of times at the Springhill and never had any problems. I get it, it's always not perfect but everytime I book at this hotel there is always something.
- 4/5
Clean. Room was big and comfy
- 4/5
Clean. Room was big and comfy
- 4/5
Good convenient location.
- 4/5
Good convenient location.
- 5/5
It was a nice clean room.
- 5/5
It was a nice clean room.
- 5/5
Friendly staff and super helpful checking in.
- 5/5
Friendly staff and super helpful checking in.
- 5/5
It was exactly what we wanted and expected. Staff was super friendly.
- 4/5
Swimming pool was out of order. The person at the front desk was courteous but looked like in a rush. He could be a little more relaxed.
- 5/5
Great staff members
- 5/5
Great stay, quiet, clean and comfortable!
- 4/5
The ice machine on the 5th floor was either empty or didn't work
- 3/5
AIR CONDITIONER REALLY DOES NOT KEEP ROOM COOL, ROOM IS STUFFY. HAIR WAS IN SHOWER AND ON SINK. JUST DIDN'T FEEL COMFORTABLE.
- 5/5
Breakfast was pretty good for being the free option. Sometimes it’s pretty basic, this one was good. The staff was attentive and nice. I was really dehydrated and need rest, there was a jr high school band group there and we ended up by an aspiring violinist. After several hours of heavily mediocre serenades, the staff was very nice and accommodating when we asked for another room. Went to the 5th floor within 10 mins. Will stay at a Fairfield again. And again… this one’s staff was particularly nice and attentive.
- 5/5
Everything from check in to check out was excellent. The staff members were friendly and courteous. Breakfast was great and they had an excellent assortment of food items to choose from. Definitely will stay here again next time we’re in Austin!!!
- 2/5
Pool was closed, specifically restved there because of indoor pool. When told person at desk the said they could cancel my reservation if i wanted. I drove 4 hours where would I stay. To where she had no response.
- 4/5
The customer service is amazing. Only thing is when I went the pool was getting maintenance done. So no pool. But the breakfast was amazing and also housekeeping.
- 4/5
clean and decorated
- 4/5
Ass
- 1/5
As soon as we walked in another guest was compaining about the baby bed rail being broken and nothing had been done for 2 days. We still checked in .3 rooms.after we check in we come to find out the pool was closed. The reason we picked the hotel was because it had the indoor pool. There are bed bugs in our room. And room 205 had no hot water... ALL out rooms were hot. The ac is super loud and doesn't cool the room. We all slept with no blankets on thats how hot it was in our rooms. The front desk gentleman Jose Is very hars to hear even at 3 feet away. He literally whispers to guest.i will say beds are soft. If you use their shampoo and conditioner expect to have everything watered down.
- 5/5
- 5/5
Friendly staff, cleanliness of room and property.
- 5/5
One of the elevator did not work and it appeared they had no intention of repairing it
- 2/5
The beds and room are way too small compare to other Fairfield I have stayed in.
- 5/5
Neil at front desk did a excellent job. Room was clean and breakfast was great.
- 5/5
Very clean and comfortable.
- 5/5
Fast check in, comfortable and clean room. Wish the 2nd elevator was working - it was lousy to wait extra but not too terrible.
- 4/5
Friday night the elevator was not working properly. Had to climb four flights to room with post-knee replacement.
- 3/5
Elevator issues
- 1/5
We booked two nights and left after one. The walls are paper thin, and our neighbors chose to watch TV late into the night. I don’t think the TV was turned up all that loud, as I could hear the people just talking. They absolutely need to install some additional soundproofing in what is a relatively new property.
- 5/5
Great service, clean, and comfortable
- 1/5
This is the absolute worse place I have ever stayed at - all areas ! Iif I could rate it no stars, I would
- 5/5
The staff were all sweet and the rooms were nice! The exercise room, pool, and breakfast were all really nice to have access to! Thank you all!
- 5/5
Neal was amazing. He helped arranged all our rooms to be next to each others. He make our check in and our stay amazing. Free included breakfast and free parking and very clean comfortable beds. We have large family and they all love the stay.
- 5/5
Al entrar al elevador olia feo y los padillos muy feo olia
- 5/5
I wish they served bacon everyday for breakfast.
- 5/5
Excelente ubicación, en una zona muy tranquila, personal amable y buen desayuno, las habitaciones amplias y cómodas
- 5/5
My check in experience was easy and the guest service rep was helpful was helpful and friendly. I think his name was Neil.
- 5/5
Everything was great! From check in to check out! Neil was awesome and then I forgot my phone and they were amazing letting me back in after check out! Thank you. Will be going back soon
- 2/5
I stayed for 4 days 4 nights my room wasn't cleaned once no fresh towel. Are you doing check the garbage one time other than that housekeeping was not involved at all.
- 1/5
Too much noise and elevators not working.
- 4/5
The room was clean and up to date. The only issue was the elevator having a delay
- 4/5
Overall a decent stay. Only negative is the bed wasn't comfortable at all.
- 3/5
I was shocked at the condition of the bathtub. It needs to be resurfaced of cleaned. I used a towel to step into shower
- 5/5
Very closed to work area
- 5/5
Good stay, good breakfast. Honesty nothing to complain
- 5/5
Neil at checkin was very kind and attentive. The evening after checkin our shower head was spraying out of tube creating a flood. Neil instantly moved us to another room. So grateful he did.
- 5/5
The room was in good condition. I did notice that the inside of the toilet had residue upon arrival. I also noticed makeup on the white comforter, overall we had a good stay.
- 1/5
We arrived but was turned away because the desk employee said they did not accept Chime as payment. There was nothing anywhere posted online to give this warning. We’ve never had issues with this before and had to search last minute on a busy weekend and pay a much higher rate because we were turned away
- 3/5
Key property equipment needs maintenance. The hotel has two elevators and one of them was permanently not available for 6 days. We were informed that it has been down for weeks. Only one slow elevator was left to share between cleaning staff and hotel guests. Really not acceptable. All other items were reasonably provided.
- 3/5
Refrigerator was noisy couldn't sleep well all night..otherwise room was good. No veg options in breakfast.
- 2/5
The ice makers weren’t working, only one elevator was working, the pool was not open, our carpet was wet when we arrived and made the room smell funny all weekend. There were no extra plugs for my devices. I had to unplug lights to plug my stuff in which was inconvenient.
- 5/5
Jose at the front desk really made a difference in our experience. We're grateful for such an easy check-in with all the information provided. He's has wonderful customer service which is most important these days.
- 5/5
Niel was super friendly and helpful.
- 1/5
The entire time we were there no one ever cleaned our room, took out the trash, replaced the linens, brought new towels. Every soap dispenser in the shower was empty. The sofa in our king suite was hard as a rock. The breakfast was cold. It was a horrible stay!
- 4/5
Noisey neighbors on my final night, the walls are thin. Other than that it was a great stay. Great breakfast, coffee wasnt great
- 3/5
Didn’t like the highway noise. Need to sound proof the windows. Staff were nice.
- 1/5
Service is bad. Didn’t give any toothpaste or water or anything in the room. Have to ask repeatedly. Cleanliness of the bedroom wasn’t there either. You could smell the sheets. Not a great experience. Would not be staying here again.
- 4/5
All good
- 5/5
We enjoyed the stay at the property. The room was clean, the breakfast was good, and the pool was open until 11 which is great because we did get back a little later than expected.
- 5/5
I stay at quite a few hotels and this is the best for your buck in my opinion.
- 1/5
They lied to me they told me I wouldnt get charged for the 2nd day n I did get charged I would never book there again cause if they was going to still charge me I would of stayed there n not went to another place so I got charged for a night I didn’t stay bad bad
- 4/5
Check in was very friendly and efficient
- 5/5
This is such a great place. Clean, great staff, convenient to everything. I will not book anywhere else.
- 4/5
Staff nice, included breakfast. Bedroom not big but enough.
- 4/5
All was fine
- 4/5
It was just right for the right occasion. I enjoyed the staff. Only thing that was strange was the security that patrols around the parking lot ? A little strange I went out late about 3 am and smoked a cigarette by my truck because obviously you cannot smoke in the rooms nor would I smoke inside any establishment but just parked by me and sat there and stared at me. That was strange but didn’t scare me I stared right back haha.
- 5/5
Great staff, breakfast and convenience
- 4/5
I thought the room with the King bed was rather small for two people. Otherwise, it was fine. The breakfasts were great with lots of variety.
- 5/5
Room clean and quiet.
- 3/5
I when to eat breakfast at 858 and it was no breakfast.... I ran a errand and I came back and My room changing before I could check out..l took off early because of the problem. It was supposed be simple.. and the inform me I could not have dog's on porpties on my car....help me understand these issues please.. please contact me
- 4/5
Really nice property, staff was very friendly , rooms very clean and quiet, the beds where very hard and the pillows where flat but overall i would give it a 8 out of 10
- 4/5
Staff were great
- 5/5
Stay was great
- 5/5
I had a wonderful stay at this hotel. The staff was welcoming and efficient, and the room was clean, spacious, and well-appointed.
- 5/5
I had a wonderful stay at this hotel. The staff was welcoming and efficient, and the room was clean, spacious, and well-appointed.
- 4/5
The property felt secure and was overall very clean. It does get very cool inside, but I know a lot of people like that. The only thing I did not like were the curtains. They only have sheer curtains that cover the entire window and you can pretty much see straight out, which bothered me since we were 1st floor and cars parked right outside the windows. Also, the TV and wifi were painfully slow, but not that big of a deal for a one night stay!
- 3/5
What we didn't like is the ada shower, would overflow all over the restroom floor, even to the carpet outside the restroom.
- 5/5
Great stay
- 4/5
Front desk seemed like don’t care if we stayed or not. Very unwelcoming
- 5/5
Excellent staff and hotel. Quiet and clean. Modern rooms. Safe area. All staff was friendly. Breakfast was great!
- 3/5
Elevator was not working properly. Usually had to wait for another guess to come down, just to use the elevator.
- 4/5
Lo único es que no hacen la limpieza del cuarto diariamente
- 4/5
The stay was good overall. The staff was attentive and professional. The check-in and check-out process was easy and quick. The room was clean and well stocked. The only concern I have is the water pressure at about 10:30pm, was very weak and was not adjustable by me using the shower head.
- 5/5
Neil the front desk person gave us excellent service. He handle our concerns fast and efficiently
- 5/5
The staff was incredibly friendly. Neil at thw front desk was particularly helpful and kind with my children. All of the staff greeted us when we were walking in the halls. The room was clean and we felt safe and secure staying there.
- 5/5
Neil was very helpful and attentive.
- 5/5
Staff was very friendly knowledgeable the surroundings. Easy check in and fast check out.
- 5/5
Nice place, conveniently located.
- 5/5
Neil gave great customer service. Clean and quiet stay. Easy access to highway.
- 5/5
good location, quiet enough to have good rest