Hilton Garden Inn Austin North

It was amazing. Clean room and amazing staff

We arrive late and check-in was easy. Staff was friendly.

Very good

Superb

good location and clean

Good property, friendly staff, we had to switch rooms however due to a faulty bathtub.

Location was in a safe spot right next to a little pond walking trail, with security patrolling the nice area,.

Very good

Very bad customer service

The breakfast was not included with the room. The charged $12 for breakfast. I haven't stayed in a hotel in the last ten years that charged for breakfast. Being charged for breakfast.

I have no complaints. I just hope I'm able to get a refund for the 2nd night since I wasn't able to use it and had to leave early.

My check-in on Thursday was great. The young lady was very professional and noticed I had two reservations Thursday-Saturday and Saturday for one night. She made a note that I wanted to keep my same room for all three nights. Well Saturday is when my trip went downhill. The front desk lady called my room to say checkout was an hour ago. I mentioned I had Saturday night reserved also. She told me no I didn’t and due to I used a third party I have to checkout. She was very rude, I told her I will be down to show her my reservation. As I walked to the desk I notice she was was on the computer and found my reservation. The young man at the desk with her had his head down on the counter as if he was hungover. Not professional at all. As I showed the rude lady my reservation she never apologized for being rude. She just said I needed to provide card for incidentals. I was ok with that. My issue is her being unprofessional in her tone. Needless to say to say I’ve X this property off and will never stay here again when in Austin.

Very friendly staff. The bed was comfortable. When I got to my room there was no toilet paper. Also there were stains in a lot of areas. Also my key would stop working after a certain amount of time

Very friendly staff. The bed was comfortable. When I got to my room there was no toilet paper. Also there were stains in a lot of areas. Also my key would stop working after a certain amount of time

Great staff, clean rooms

Excellent good value

Just a very standard hotel. My keycard deactivated every time I left the room, also keep in mind WiFi is not free and you have to pay extra.

The only issue I had, was there was NO tissue paper in the bathroom of my Rm. 427. I asked my friend who stayed on the property the same weekend, for toilet paper.

Superb

Room and amenities are clean , staffs are friendly and corteous. Will recommend this place .

For some of the staff greetings were cold at best! It was odd to me that breakfast was included for some but not for others? The bed was in good shape and comfortable linens were clean and nice. It was more than obvious that management we're trying to pinch pennies in small ways. No pen or pad to be found , one napkin with the coffee maker? Lighting was so poor you needed a flashlight to find additional lights to turn on.

The hotel was awesome. We enjoyed our stayed tremendously.

They were nights of excellent rest, with a good breakfast and excellent staff. Everything was clean, and outside, there was beautiful nature.

Exceptional

Clean rooms No complimentary breakfast

The bed and pillows were awesome!!

Room sheets had blood stains and even after complaining they did not change it Room very bad

No complimentary breakfast

Clean facilities with friendly staff and comfortable beds.

Clean facilities with friendly staff and comfortable beds.

Room very bad

Loved our stay here. Extremely clean, spacious, and friendly staff!!

Clean room, cold A/C, good parking

Hotel needs update, bedding was old and not nice. Carpet and quality of the room wasn’t pleasant. I’ve stayed in few other hotels from the same group and they were better.

The room was just fine.

The room smelt bad. The air condition worked poorly. The pillows and bed were not comfortable at all.

The entire staff treated us like a welcomed family, especially Faheem Raza. My husband went in for open heart surgery which kept me very stressed. But the staff worked wit me and eased my stress. There's not enough words to convey how wonderful the staff & especially Faheem Raza treated us. Your company would do well to have more people like Faheem Raza and the staff.

The staff was very friendly, the room and the building was clean, especially the laundry room... And they had laundry supplies available. No complaints....

No complaints....

Quick week end getaway. Conveniently located. Confy rooms and fair price.

Nice hotel. We felt safe and comfortable. Staff is friendly. Would have gave the place 5 stars if they had a free breakfast plan. It wasn’t a huge deal for us because we don’t eat the hotel breakfast anyway.

Exceptional

The rooms were very clean and the staff was very knowledgeable on any questions I had. Parking was good and not to far at all.

Breakfast was buffet style, yet very good with freshly cooked eggs, bacon, potatoes, and oatmeal. Other choices filled out continental breakfast. We especially enjoyed the trail around 2 ponds for our morning walk. Last, the Sushi bar 2 doors down was a pleasant surprise—so good we ate there twice!

Very good

Clean room, staff was polite. I will stay again

The hotel was fine- the problem was that they never received our Expedia reservation so we have now paid twice for the same stay. Attempts to contact Expedia have only resulted in this survey request. Please contact me and refund my money.

Less expensive than nearby locations Beds super uncomfortable, staff was interesting ?

I would have liked the location to have been closer to where I was going to be, but it was ok. The room was comfortable. The staff was friendly and welcoming. I didn't like the fact that breakfast was an extra expense. I didn't partake. Quite disappointed with this, so I will probably not look for a Hilton again for a stay.

I would have liked the location to have been closer to where I was going to be, but it was ok. The room was comfortable. The staff was friendly and welcoming. I didn't like the fact that breakfast was an extra expense. I didn't partake. Quite disappointed with this, so I will probably not look for a Hilton again for a stay.

Beds super uncomfortable, staff was interesting ?

Good

Nice staff, very friendly and helpful. My only issue was the perfumed scent in the lobby it was too much

Very clean place and the staff is very helpful

The staff was very nice. The food was typical of breakfast bars but not free. Access from the hotel onto the highway was fairly easy. The room was comfortable.

The staff was very nice. The food was typical of breakfast bars but not free. Access from the hotel onto the highway was fairly easy. The room was comfortable.

The room was spacious and clean. Bed was comfortable and the gym was adequate.

The AC took a while to get cold. The breakfast cost.

We enjoyed our stay

Great experience

Great customer service

Price was pretty reasonable and staffs were great! What I could see from my unbiased eyes, this is fairly old property as I saw a few wears and tears in my room. One such item was the door at the shower "booth." As the water sealing was not working as it should have, the water from the shower head continuously leaks out to the bathroom floor, which was unpleasant. Overall, the huge room (itself was superb) was too dark and so much space felt "emptiness" (Room 302). Nonetheless, it was a great stay and did work for us. Thank you very much for your effort!!

The bathroom shower stall was leaking and when I finished my shower, I had a flooded bathroom. I requested a room change and requested for the room to be checked before I moved over and was told that all is good and there is no leakage in the shower stall. But again the shower stall was leaking and we had a flooded bathroom again after taking a shower. Very annoying

Staff was friendly, room was spacious, I enjoyed my stay. Only thing is they should offer a bit more for breakfast

Breakfast is an additional charge; $6.99 for continental breakfast and $12.99 for a full, made to order breakfast. The pool is TINY and had a weird film on the surface of the water. Fitness room was good with 2 treadmills, an elliptical, a peloton and free weights.

Very clean , and the staff was very nice

No breakfast, restaurant or bar in this hotel. The refrigerator had a smell.

Great hotel!

The room itself was fairly clean. The photos make the entire place look way nicer than it actually is. The pool is comedically small, when you get to the halls to find your room the walls and doors are all filthy. It was the quality of a motel 6 that the edited photos made look like it would be way higher quality.

Rooms are clean, staff is friendly

Great

Friendly staffs, delicious breakfast

I cannot rate the hotel. When I arrived, they had given my room to someone else, and I had to go to another hotel. It was a very bad experience.

The desk attendants were nice and it was easy to get what we needed

Cleaning crew was great.

There was an overwhelming marijuana smell throughout the hotel.

This hotel is close to the highway with easy access to downtown. The rooms facing the pond are quiet. Rates are great. Bathroom is clean. But the TVs are not smart TVs. Parking is plenty, and service is generally quick. But the staff who checked out gave us the wrong info - It clearly stated on the in-room water bottles that silver members get 2 bottles of water for free, but he told us it only applied to higher tiers. Better training is required.

Good location

Asked for one of the top floors and got literally the bottom floor.

You have to pay for breakfast

The bathroom especially shower has mildew the bathroom was dirty

Staff was friendly and courteous

Everything was very good. The staff was great and the room was excellent .

They were very nice . Rooms are clean.

Good

They mentioned to me that they will not accept to load my Hilton Honors # in my reservation cuz I was booked through a travel agency.

Thought breakfast was complimentary but it had a charge.

Staff was amazing

nice

I was really surprised when I sat down for breakfast to see a sign for the first time that there was 12$ plus charge for breakfast. Every single hotel I have stayed at. Which is many have a complementary breakfast. This breakfast was not worth the money. I asked the front desk why is the sign not placed where you see if when coming from your room into the diner. She told me they get many complaints on that and she said she has suggested they move the sign where you do not see if AFTER you have your plate and have sat down. This is obviously a money making decision on the Hotel Managemnt. I will not return. I am a Hilton Honors member and cannot believe Hilton allows this.

Great, easy, clean, better than being in general Austin. Highly recommend.

Clan room and great receptionist

The hotel was very good, very nice hotel, fast check in. Room was very nice and clean. Would definitely stay again

I enjoyed my stay at the Hilton Garden Inn. The staff was great and assisted me with anything that I needed. My room was nice and clean, as well as the common areas of the hotel. The location was right off the hwy, which was convenient for me.

Nice facility, good breakfast, loved the walking track in the back around the pond. The front desk clerk was very nice - we paid for breakfast, then she noticed breakfast was included in the room, so refunded our money, which I appreciated. Aggressive, loud dog barking in the room across from mine - barked aggressively and loudly every time I went to go to enter my room, which startled me, as well as in the evening and other times, - I am 76 with high blood pressure - I complained to the front desk and she said she would wait to see if anyone else complains- they should have moved the person in the room with the dog - but the room was right across from mine. I certainly don't mind true service dogs but this is obviously not one - if a hotel is "pet friendly" the animals should be well behaved and not barking all day and night. Why do dogs have more rights than me, when I am paying for the room? This stressed me and ruined my stay. I want my money back.

Everything was excellent!

Beds were comfortable. Staff was very friendly. Clean facility.

We arrived at 8:30 am at Hilton the lady stored our luggage. We headed to St.Davids Hospital 7 min away. We told the lady we had no idea what time we would be back for check in. A family member was having surgery. We arrived back at the hotel at 9:30 PM. We were told king rooms were no longer available and he would upgrade us to 2 queens. I said 2 queens is not an upgrade to us we are married and booked a king on hotels .com. It was that or nothing. We ere exhausted and took the Queen beds . At check out in the morning the girl from previous day was checking us out I asked why our king bed room was not saved we left our luggage and they knew we were coming back late. She checked and said I don’t understand why you did not get your king room it was assigned to you. Very disappointing

Room issues

The staff was nice when I got there, but when I left the next day, the refunded my deposit, but charged me for a water bottle, which I never took any of their water bottles cause I always bring my own. When I called to tell them I didn’t take their water bottle, they said the maid said you did, so we charged you, they said they were gonna talk to the maid and call me back, never called me back and charged me for the bottle, so I’m very disappointed on how they treated me. So I’m not gonna use that hotel ever again.

Horrible customer er service. Only care about your money

The staff here were very friendly and helpful. The facilities are all very clean, and the breakfast is nice for someone who doesn't want to have to leave to pick up something in the morning.

Clean room and comfortable bed!

A/C was Wonderful, it was quiet, Staff was extremely nice. Am definitely booking with them again!

Smells clean and is clean. A/C could use some work at keeping the room cool. Everything else was very nice!

The fridge was not working right …the room temp wasn’t working right ànd no staff to fix it over the weekend..the bed didn’t smell clean and they had no other rooms to offer us.

Yes

Great room. Very spacious!! Good condition and very clean. I would stay here again.

Great price Shady people all around

The room great and they were so accommodating in extending me through the winter weather

1 night stay. Room was clean. A little bit outdated but comfy. Shower door was leaking. Seeved its purpose.

Breakfast should be included. Staff was nice, however work attire was not appropriate or professional.

Everything was just great! Helpful and efficient staff, comfortable accommodations and great rooms.

Love it here was super clean and comfortable. Love the breakfast and stay.

Room toilets were TOO low, made for a chils, not an adult Hot breakfast was the same day after day- boring.

Front desk people were very nice. Grout in the shower had mold. The carpet felt wet.

The staff sucked and it was 1 1/2 hour late check in Staff

My brother and I traveled to attend my son’s graduation from the Army. We stayed 4 different places between Austin and San Antonio. The other 3 hotels were friendly and had free breakfast. Your hotel were 1.5 hours late for our check in. Yuni was pleasant and apologetic. Her co-worker was a complete B….! She had a huge chip on her shoulder and not friendly at all. She ruined our stay. They could have offered us free breakfast for them running late on check ins. They didn’t. Will never stay at a Hilton again. I do travel for work often and I will make sure that I spread the word to my associates. Stay away from Hilton. Get rid of the bad attitude people that can’t be friendly

Hotel was easy to find, lobby has a nice entrance. Check-in was easy (although my Hilton Honors wasn’t working). Zoey was kind enough to check in to make sure I had everything I needed. My only negative was a host named James who never had a smile on his face or greeted anyone.

On Day 3 at around 9:30 AM, I went to the front desk to request housekeeping, only to find the front desk unattended. I had to ask a breakfast staff member to leave a message for me. When I returned at 6:00 PM, the front desk told me “I have no idea of your room’s cleanness, and the cleaning guys had done their job today.” This was not true—the room was untouched and had developed an unpleasant odor from uncollected food waste. A multi-day stay with zero housekeeping service and inaccurate front desk communication is unacceptable for a Hilton-branded property.

The staff were all very attentive to my needs. There were some maintenance issues in the bedroom shower flooring. Cracked shower entry and floor.

Great facility and very customer focus staff!

Our room was clean, everyone at the front desk was courteous, and the all-around atmosphere was just really nice and calm.

It was a great stay everything was perfect. Love the amenities and convenience of everything. Breakfast was gd and my stay was so relaxing.

Very nice

Staff was excellent

Clean rooms and friendly service!

It was very clean and staff was super friendly. Would definitely stay again.

Faheem/Fahim not sure how he spells it, but he was the best! Great customer service, went above and beyond for us. They were all great, but Faheem(sorry if I’m butchering it) stood above the rest.

Yes

Continental breakfast would’ve been nice

We were greeted by Zoe at the front desk, who took good care of us, offered us excellent choices of nearby, restaurants, and even gave us a snack bag and a cold beverage. We also enjoyed breakfast the following morning, and all of the staff members were cordial And helpful.

Great

Staff is very helpful. You need your key to enter the hotel after hours which is a great add on for safety plus there is a security.

Breakfast fewer choices than most hotels with free breakfast. No waffle maker one noticeable difference but really not much to choose from. Also hallways smelled liked bug repellent spray.

I enjoyed my stay over the Christmas holiday. The only negative thing was that there was only one regular coffee pod provided which wasn't replaced when the room was serviced.

Clean and great service

Friendly staff at checkin counter. Clean & spacious room.

Front desk personal is always so friendly.

Wonderful place and friendly people.

Very Kind Housekeeping Staff, friendly Front Desk.

There was no toilet paper in the room and the restaurant was closed, unexpectedly!

Room was clean. Workout facility was clean. Staff was friendly.

Room was great, nice view, and the staff was very friendly

Yes. Everyone was courteous and the room was exceptional.

Place was pretty clean. Hallway carpets need deep cleaning. Breakfast is not included, but nothing special. Room was extremely hot and front desk was no help. The hotel as a whole was hot even the front lobby. Yes, it was 65 outside and 50 at night, but the hotel felt like 80 degrees.

The staff was great. For the price the breakfast was just ok The

Breakfast was very lack luster, beds are uncomfortable, and avoid elevator 2 if you want to live to see tomorrow.

When you book with Hotels.com, you cannot provide your Hilton Rewards or Advantage number. That was the most disappointing...

All was well untill I was refused my prepaid continental breakfast by dining room staff. I was told that I had to pay additional cost if I ate any breakfast items.

Room spotless

Room was spotless. Great location for Downtown Austin.

Everything was great

Needs a smoking area on the property

Bathroom was huge.

I just had constant trouble with my room key. Other than that, everything was great!

Very clean and awesome staff everyone

Sublevel treatment specifically because booked through hotel com vs directly to thru the hotel. Room tawdry. Sink soap holder falling out of wall. Sink didn't drain. All mirrors dirty.

Yes the room was clean and furnished with all items needed

The bath tub had issues. We called twice but no one came to fix the issue. The water was not draining and my entire family couldn’t take the shower properly. We did report the issue but they never came to fix it. When I went down for the coffee they did not had cups and told me that they are out of the cup but did not offer any anything else.

The check inn was unforgivable. You get what you pay for is a perfect example for this property .Arrived at 3 p.m. and was told my room was given away .and no other rooms available. Thirty minutes later they found a room not the room I had reserved, but ok . After the first flush toilet over filled. Etc Efc

Everything was great! Close vicinity to everything!

I got room 302 and was very pleased with the size but not the view

Very loud ac. Shower leaking.

Clean

Staff was very pleasant we had a great stay

Staff not very helpful

Clean room, nice staff

Staff was nice

.

Front desk agent was very helpful and polite

Bathrooms only had toilet paper on the spindle! One room only had decaf coffee Bell cart had flat tire

Very Clean and wonderful staff

The staff at the front desk were very courteous and knowledgeable about the surrounding area.

Great staff

..

Housekeeping didn’t go to replace the towels or linens but we did see them outside in the hall when we were leaving the hotel room. The shower was leaking water and mold was growing on the edge of the tiles. It was absolutely disgusting. This has to be the dirtiest hotel I have ever stayed at. I didn’t even want to get inside the shower. We only stayed for two days thankfully but we just wanted to sightsee Austin but going back to the hotel felt dreadful. I would’ve rather slept inside my truck. As well the shower pressure was very very low and it was gross how the shower towels were inside the shower on the opposite side on a metal rack. This hotel definitely needs upgrades. As well on my last night I did read other reviews how housekeeping was stealing from them. So I am glad we left. I am never staying at this hotel again. My husband and I felt so grossed out and uncomfortable.

The hotel was clean and staff was good. I have surprised at check in to find that there was a $75.00 pet free. Almost double the price of the room.

The staff was not conducive to customer requests. The bathroom faucet was leaking water and the phone lines were disconnected. The front desk was not helpful for upgrades since they were conducted via Expedia and customer service representative spoke to front desk staff.

I have a choice on which services I use. Without resolution I doubt I will use Hilton properties again and I am rethinking Expedia. For $100 both organizations are willing to loose my future business? Yet you will spend a great deal more to acquire a new customer?

Clean room.

The front desk staff was dismissive and didn't care when we lodged a complaint about the size of the bed. The bathroom smelled like sewer. Bad experience.

We stayed for two nights and they refused to clean the room and change the beddings

called and Spoke to staff twice asking if I could do an early check in. She informed me to come after 1030 as they were able to make that happen for me. When I arrived after 1030 then told me my room was not ready, I then had to wait almost 2hrs. I was spoken to very rudely by the female manager for being at the front and for asking for an early check in, keep in mind, I had called TWICE and was told THIS IS SOMETHING THEY WERE ABLE TO DO. after being spoken to very rudely, they tried to charge me TRIPLE for a room when I had booked a month prior. The manager then called the testing center they though I was taking my board exam at and told them I was being very combative/rude/yelling/cursing/aggressive and I made everyone feel unsafe. The manager then said that I was no longer allowed to return to the hotel or police would be involved. I was never once rude to the staff and was just asking for an early check in which once again, was told they could do for me. I dont appricate the staff giving out my full name, address and phone number to strangers to contact me. I dont appreciate the manager lying about what happened to get me in trouble with the testing center that I was testing at. He called the wrong place and I was not testing there but its the fact he felt the need to be petty for a situation they escalated for no reason. I just wanted an early check in and I was spoken to very rudely and was treated poorly for the lack of communication on their end.

The front staff the evening we checked in were AMAZING! They both had high energy, were courteous and worked so well together. The room was clean. The only thing I thought could have been better was the continental breakfast was not included.

Toilet was clogged in my room and it was too late for maintenance the night I was staying there.

The service is average. Hotel is bit old.

It was spacious..friendly staff and very convenient to places to shop and enjoy..

The room was clean and large, but the refrigerator didn’t work. We were put in a handicapped room (not sure why, we hadn’t requested one), and after taking showers the water was all over the bathroom. There was no fan in the bathroom either.

The bathroom in the room was dirty. There was long hair in the sink, and I knew it wasn't mine because I am bald. The TV kept freezing up while attempting to watch a show. There were scuff marks on the doors, and the walls looked like they hadn't been wiped down in months.

Nothing great, ok accommodation. Average room.

Common areas could be a little cleaner; staff was very friendly; good selection for breakfast and snacks; bathroom light fixtures were a little rusty; bedding and towels were clean.

R

It was pleasant ,people are very kind and nice to you and ready to assist .Place was clean and love the breakfast/dinner .Will definetly stay again.

The first room did not smell good so I asked for a second room which was a bit noisy there was some Machinery next to it. But overall it was okay. The lady at the front desk when I first checked in told me breakfast was until 11:00 a.m. and then when I came downstairs the second shift front desk lady told me that breakfast closed at 10:00 p.m. which is not a big deal but truthful consistency does help in communication

Staff are very kind and to be honest would not hesitate to stay at same hotel when next in Austin

The location is convenient for highway access, though quite far from downtown or the main attractions. Free parking is a plus. Breakfast was good, but the continental option costs extra and the full hot breakfast comes with an additional charge. At this level, I think the continental breakfast should be complimentary. Overall, it’s a decent stay if you need to be in North Austin, but the hotel could use some modernization.

The staff at front was super helpful and accommodating

Parking is good just nothing much to do small pool and breakfast is nothing special

I saw ants all over the bathroom. It’s quiet area and very close to the domain

Good hotel, good room, good view, good location

Thank you. All was good!

Clean room, nice staff, nice breakfast options.

G

Very good stay

Todo estaba bien. Lo unico que mo me oatecio es que en donde aparte la estadia( Expedia) decia free lunch pero no era cierto. Se tenia que pagar el desayuno. Pero lo demas bien.

Yes

The staff messed up our reservation, and could not be bothered to fix it. The manager was pretty uncaring, and the front desk attendant was taking a personal phonecall while I was trying to get our issues resolved, and our hotel room didn't have the right amenities and also had torn furniture.

The staff all around was amazing, specifically the lady with the red hair at the front desk. She helped me and my partner all throughout my week stay. Very personable and friendly.

The first night was not good. The room had no hot water to wash your hands; the room was dark only one lamp. In the morning we noticed the ceiling was damaged.

I was informed about breakfast times but was not informed they charged for breakfast. Therefore when my family and I went to go eat they stopped me and told me that they were going to charge me for each person. This would have been nice to know before we got our food. The breakfast was not worth the price

We weren’t able to check in until 4. We had to wait an hour for our room. I didn’t like that you had to pay for breakfast.

Yo no me quede por el trato mujeres negras. Y cargos adicionales

The front staff was friendly and helpful. The room bedspread had a foul odor, the bathroom tub was leaking somewhere even with the shower curtain secured. Key card to room stopped working three times and had to be replaced, housekeeping service did not replace towels when dirty ones were placed outside of room door. Still have not received my $200.00 deposit x2 for the two rooms that I rented. Will try the Marriott courtyard next door on my next visit to Austin.

Front desk lady was very friendly, I'll be back for sure

Staff was great. Very accommodating! The room was clean and quiet and the a/c operated perfectly. I will stay here from now on when traveling through Austin!

Over prices

Gr8

Place wasn’t horrible. I chose it for a good price but found I had to deal with issues that I wouldn’t have had to at a nicer hotel. Place was somewhat clean with a little mold smell. Had to know on the neighbors door to ask her to stop allowing her children to scream after 10 pm. Was annoyed that I purchased the breakfast while in hotels.com so we could just eat breakfast there. They tried charging me and my other two guest for our breakfast and had to argue with them and show my own proof I had paid for it. They said they had no record of it and all 3 of us had to argue each time we individually went down. I was so annoyed by it we didn’t even bother eating the breakfast the second day before checking out. Guess that’s what I get for trying to save a little money. Room wasn’t horrible, AC worked well, carpet could have been cleaner.

Great stay

Friendly staff- quiet place to stay

N/A

Hotel good, but they change my reservations double bed to single bed.

We lost power and the shower tub was clogged

So i.paid for two nights in Round Rock Im requeating refund for the night your software misdirected me to. George

It was easy to get to with easy parking. It was clean & quiet!

This is CB probably one of the worst Hilton’s I’ve stayed in. The room had a smell, the air conditioner was humid, the bathroom fixtures had rust all on them, and the sink would back up. We were only there for a few hours. Only good thing I can say is the pillows were soft & comfortable . The front desk clerk was pleasant.

I was very pleased with the two young ladies that checked us in Saturday night they were very courteous, smiling polite, and I really enjoy speaking with them. But on Sunday when we checked out, the gentleman was very polite, but the young lady that was working at that time didn’t seem to be bothered. She didn’t smile she wasn’t courteous she acted like we were bothering her at the moment. She was too busy to acknowledge us but as far as the hotel, it was very nice.

Room was comfortable and clean, with the exception of the shower (chunks of brown brown stuff in shower) microwave had mold in it which was disappointing because I wanted to heat up my food. The receptionist helped move my room as I was concerned about dust from the construction next door. I was really appreciative for her doing so. All the staff I interacted with during my stay were amazing. Overall, was content with my stay. I would stay there again.

Comfy bed

I think that the breakfast was a little expensive for limited food offered.

Everything was perfect and beds were comfy

mini fridge was disconnected and maybe not working

nice

Staff at all locations in the hotel where helpful and friendly. I would stay here again.

Everything is average or below average in my opinion. Location is right off busy I35 and not convenient to go back and forth. The breakfast, surprisingly is additional cost. The fitness center below average. Parking was ok. Service was ok mixed some were super friendly others not so much. Room was fine but small and not a lot coffee. Overall it was disappointing, I’m a pretty loyal Hilton customer who travels 4-5 time a year for business and this one let me down.

A great experience- last minute booking. Staff was very friendly. Great location!

Good stay

Wonderful property

Great

Thank you

Great hotel!!

Was quick checking in , and the room was nice clean and comfortable

The pool In the pic is way large than wat they have!!!! The shower gave me athletes foot!! Just over all horrible!!

It was very clean, the elevators were a little sketchy but that’s my only tiff with this property. Zoey is wonderful and checked in on us often.

I like the facility but I'm sure it was something wrong with the ceiling in my room. 427 because the plaster fell from the ceiling and I noticed it when I woke the next morning like it was a leak in the roof

The breakfast was trash, dried egg, cold watery oat meal, burnt sausage and does not worth the price. But the staff are friendly

Great place

Friendly, knowledgeable and professional staff at the front desk. I was in town for work and had a very comfortable, stress free and enjoyable stay.

our toilet didn’t flush we had to get a different key card several different times then spent $ on “fully” loaded fries that where so nasty and not loaded at all just mozzarella cheese on soggy fries

Bar & Grill was pretty much closed, limited options because of an ownership change and a licensing issue.

We requested an accessible room. We checked in and went to the room. The shower was in a tub, as is most often the case. I returned to the front desk and the clerk reassigned our room. The shower was still in a tub. I requested a walk-in shower and the clerk again reassigned us a room and walked with me down to the new room, which had a walk-in shower The clerks were always friendly and helpful. The walk-in shower got water all over the bathroom floor, despite the two drains in the floor. I used the bath mat and my towel (after drying off) to get most of the water off the floor, and was grateful that neither of us fell on the wet floor. I was surprised that housekeeping did not come to pick up the wet towels and bring fresh ones, but went to the desk and the clerk was again happy to help. It wasn't until a couple of days later that I saw the notice on the bathroom mirror that housekeeping comes every other day. That sounds like a good policy - I just hadn't noticed the sign before.

This place needs a remodel asap. Not what I see as Hilton standards. Every one of employees were amazing. Grade A+ staff Definitely the best part of the stay was their friendliness, helpfulness & professionalism. The breakfast was NOT it. Breakfast was in option and definitely not worth it. Very dated hotel. The room was dark, lighting was not good at all, the curtains were broken, dusty, stains on the toilet & walls, carpet was dated & not vacuumed well. Location was convenient for what we had planned.

professional staff, courteous.

We had a short stay.. some of the staff was friendly and helpful, but others seemed like we were the bane of their existence..

It’s was ok

We had a very nice stay, thank you

The front desk staff was very friendly and helpful.

The staff was great but I might as well have stayed in a cheap motel because the room was pretty nasty for 180 dollars.

Great stay for our trip.

It was fine

Easy access, free parking and accessible, clean hallways and rooms, quiet place, good customer service

Great staff

First i had prepaid a head of time for a regular kind room and they gave me a handicap room....I went and talk to the manager and he finally gave me the right room after I told him what I paid for . I had paid for the weekend but my room didn't get cleaned nor towels replaced...I have never been more disappointed

I need to speak with Expedia on the phone

Bed wasn’t made up room wasn’t clean. Asked for a new room wasn’t available had to switch hotels and wait for refund.

Friendly staff and very clean

Limited dining.

Clean and quiet! Beds were nice and comfortable.

Caring and thoughtful people work here.

The check in was fast and friendly.

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We had a wonderful experience. I LOVE Really Good customer service. Nathaniel, Faith and Drea all went over and above to make me and my daughter feel right at home in Austin. That Ribeye steak was EVERYTHING!! WE WILL DEFINITELY BE BACK!!! Thanks for everything

Asd

Would stay here again!

Extremely great experience after a horrible experience at the Avid. Kind and empathetic customer service. Hilton Gardens never disappoint!

This hotel and hotels.com do not communicate. You will be charged without your permission by either Hotels.com or the hotel.

NA

No complaints!

Room was clean and just what I needed. Food options were plentiful since I was iced/snowed in most of my stay. Only complaint is a few of the gym machines were out of order. I made due with what was available.

Catherine at the front desk was sweet, courteous and prompt

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Really nice hotel. Clean and stay are very friendly

High fee charged for pet services. Not recommended if you have pets

Then said no when the hotel is empty.

Rooms were nice.

My room was very clean and I had everything that needed.

Comfy, clean and staff was friendly. Breakfast is worth buying.

Simple hotel. Clean and friendly staff. Decent gym. Great selection of snacks and late night snacks. Very happy!

Great place nice and neat respectful kind great hotel

Staff was very kind !

They told us what time breakfast started, HOWEVER, they DID NOT tell us that it was not included and had OUTRAGEOUS prices. Over $9 for cold cereal, cold muffins etc. Over $19 of you wanted cooked food. We won’t be Hilton regulars for sure. Disappointed!!!

I still haven’t received my receipt

I have a great time! Nathaniel was a great concierge and offered great recommendations. He responded quickly to my concerns and fixed them in a timely manner. Thanks guys!

About the Cleaning Room it was amazing, perfect job.

Liked my room and did not like that food service is after 5 and one day it was closed.. Also, no ATM ..

Not enough convenient parking spots for less walking to get checked in. Beer bottles all outside and I got put in a room that was smoked in that the person wasn’t suppose to be smoking in. And they left my bag in the room made me go get it and transfer my stuff to the other room, instead of doing it for me and when I get back to the hotel give me the room key and I go on my way!

When booking this stay, the amenities were worded as if breakfast was included. I called the hotel prior to arriving and was told it was included. When checking in the front desk clerk told me breakfast was included and served 7-11 am. To my surprise when my family got downstairs breakfast came at an additional fee. In the room itself there was a strange smell like mildew. Opened the window to air the room out still smelled. Called downstairs for additional towels never received them.

Great location

location and price

Refrigerator didn’t work nor the replacement. Dust on all tables. No new towels by staff. Bed was made & that was it.