Courtyard by Marriott Austin Northwest/Lakeline

Clean conveniently located To everything

Great front office Manger . Megan is doing amazing job as front office staff . Standing on top of any need . We like to come back this spot next time .

It was hosting the marble show we were attending. There were places to eat nearby. There was no complimentary breakfast and for the price of the stay, I would have expected that. We stayed there because of the marble show, but I’d have wanted to be closer to downtown otherwise.

It was hosting the marble show we were attending. There were places to eat nearby. There was no complimentary breakfast and for the price of the stay, I would have expected that. We stayed there because of the marble show, but I’d have wanted to be closer to downtown otherwise.

Exceptional

I would rate 5 star if they offered a free breakfast! Everything else was great.

$5 hot chocolate

Superb

Room was very nice and quiet. The only thing is the parking lot is dark. The lights need to be either replaced or repaired!

Hotel had a terrible poop smell that is not nice. The room type booked was changed because of non availability. I was disappointed. It does not worth the money.

The rooms are clean. The ladies work hard to keep it clean. The area has an Olive Garden right across which was nice. The only thing we didn’t like and the most important is the check in counter staff. They are all terrible, not just one all of them they should get trained to do better. It was bad. They are rude and they start laughing at patrons and they have no customer service skills.

Wonderful experience. Extremely kind staff. Room was so comfortable!

Exceptional

The room was clean and...

The room was clean and beds were comfortable.

Great stay for Wnba game weekend. The food at the Bistro excellent....I had the acavado toast. Had a wonderful getaway with my family.

Te he rooms are big and nice. Overall clean rooms, and hotel. The staff on the other hand terrible! From check in to check out no customer service whatsoever. They are rude and laugh at their guests. They are bothered you ask questions and that you are there at all.

Good

The Bistro was very good- the food and drinks were great and the staff was friendly

Pleasant

We loved the location of this property. There is an all you can eat sushi place minutes away that was phenomenal.

Great facilities, poor service. The building is safe, spotless, and well-maintained, but the staff was icy and unhelpful. Also, give yourself extra time to find the place—it’s tucked away.

Room was spacious and clean. Very comfortable. Staff was welcoming, helpful and professional. Parking was very convenient. Would definitely recommend.

Didn't use bar. Waited 15 minutes for person to come to front desk. Ask bartender if someone was available and his response was should be there. Told representative I had been waiting and told bartender and she said he was to radio her if someone showed up.

No customer service, room was dirty and nasty. Outlets didn't work. Tub had no grip. Hair in the bathroom on the towels. Towels weren't exchanged to clean ones.

No customer service, room was dirty and nasty. Outlets didn't work. Tub had no grip. Hair in the bathroom on the towels. Towels weren't exchanged to clean ones.

This hotel is so much fun. Good staff and bartender is very cool. Shopping and food are right around the corner. Parking lot is safe on-site food looks good.

Staff was very friendly, parking was an easy until Sunday, granted I’m assuming it was due to the racing in town.

The weather was chilly, we enjoyed the indoor heated pool.

Nice staff, Great service.

Room was clean, comfortable and quiet. Pooland weight Room was very clean and well kept

Yes

Ok - the room was clearly not prepared for our arrival. It was clean, but the master switch had not been turned on so no lights would come on, no air conditioning, etc.

Superb

cleanliness and location

cleanliness and location

Very nice and comfortable

Very nice and clean

Very clean, great location and staff professional and efficient. The indoor pool was out of order, one of the biggest reasons I booked this hotel over another. Wish that this was listed upfront that the pool was out of order.

The indoor pool was out of order, one of the biggest reasons I booked this hotel over another. Wish that this was listed upfront that the pool was out of order.

Enjoyed our stay!

Excellent experience. I would book this hotel again on the next trip.

The staff was so friendly and welcoming! They asked about our concert, the manager sang happy birthday to my kiddo’s happy birthday, when he found out it was their birthday trip. Amazing experience!

Everything nice workers , Olive Garden next door Over all it was good ..

Everything nice workers , Olive Garden next door Over all it was good ..

Nice hotel, but the parking for guests is ridiculously expensive. It’s not fair to charge guests that much for parking, considering that as a guest you should have the right to park your car at no extra cost.

Disappointing

Superb

A few issues with staff that made an unpleasant experience

Superb

Easy parking area, staff was very courteous, the room was nice, clean and spacious.

Was clean. Staff was nice. There was Starbucks! Only issue was the bed was terribly uncomfortable. That’s not something anyone did wrong though. Probably normal wear and tear. Would stay again but I’ll bring a mattress topper

Room clean. Upset because it didnt provide free breakfast for the amount of money i paid.

Exceptional

Perfect

Room was very nice, friendly staff, safety 👌. A big plus is the vent fan in the bathroom to keep the steam away while showering. The only negative is no coffee in the lobby 24/7. Had to pay for the restaurant starbucks for $7.98. Room coffee without cream wasnt very good. Next stay, I'll bring own coffee and creamer.

It was a newer hotel and clean They double charged me after we checked out, I have the receipt from them saying I owe nothing and then another receipt where they charged the card I used for incidentals. They told me they got a new system and couldn’t refund me, even though they could see I was charged twice

It was a newer hotel and clean They double charged me after we checked out, I have the receipt from them saying I owe nothing and then another receipt where they charged the card I used for incidentals. They told me they got a new system and couldn’t refund me, even though they could see I was charged twice

It’s was a nice stay

Beautiful, well kept property. Room was spotless and lovely. I have no negative comments about this hotel.

Starting with the excellent service at the reception. The room is very spacious. It was very clean and well-organized. Comfortable hotel with an excellent restaurant in front. Very close to a supermarket and other establishments.

Clean room, nice staff. There is construction going on across the street so can have some noise until 10pm. It did not bother me

The room was spotless and the staff courteous. My only issue is that I booked the room for five people but breakfast was only for two and I had to pay for other three. If I had known this at the time of booking I would have chosen a hotel with breakfast included for all.

limited breakfast option

Nice hotel, check in staff was terrific!

The breakfast was WAY, WAY too expensive. The nearby McDonalds breakfast was just fine.

The staff was very friendly. Breakfast was delicious. The cashier who made our breakfast was awesome ? Upon check in the lady at the front desk tried to charge us again for the room but I'm guessing this app doesn't allow them to see when you've paid for the room so it's not her fault at all. Also the bathroom light in 310 is connected to the main lights when you enter the room. So in order to have light in the bathroom you have to turn on every light in the room. The shower walls & tub weren't completely clean but we had our own cleaning supplies so we solved that issue.

Room

Rooms were clean. Service desk people were nice

Nothing

Everything was excellent except two issues. First, I did not appreciate that the rooms are not clean daily like most other hotels or at least the front desk should notify you so people don’t place the towels on the floor. Front desk ststed cleaning is done every other day. Second, try to get breakfast but no one was available that I only had time for coffee after finding someone to help me. Will not be staying here again. Thank you

Everything was only bad thing was the $40 I spent on frozen breakfast potatoes had no flavor the pork sausage was still frozen was brought back a second time and was still frozen

Ok

The room was super clean. The bed was so comfortable. I loved the fact that there was a bar and bistro to purchase food. Super convenient. Only thing I didn’t like was that the food wasn’t complimentary as most hotels offer that. Other than that everything else was perfect.

Great stay

Parking is questionable. Location backs up to the parking lot of another building. You cant tell what's hotel parking and if youre encroaching upon the other business and if its monitored.

Great

Room was clean and comfortable. Checkout is 12p which is wonderful!

Great service as always. Jessi and Avery were great!

Very good property and location

brands for many years and I have never been treated so aggressively. Please contact me about this review

The best hotel I’ve ever been too.

Very clean and easy to check in. Nice rooms and facilities other than the pool. The pool itself is nice, but the area around it is dangerously slick!!!☠️ The bartender on duty was really friendly and made amazing drinks!

We booked with breakfast, unfortunately the hotel is partnered with Starbucks and the staff of the Starbucks were not ready to give breakfast We booked with breakfast, unfortunately the hotel is partnered with Starbucks and the staff of the Starbucks were not ready to give breakfast

thanks for yr great service :-)

Had convenient bistro located in lobby with great food.

Very good

The grilled cheese sandwich was sublime. Surprising

The room was clean and comfortable (bed a little firm). Friendly and professional staff. The only issue was the patch up work to cover up either a water leak or just repainting. They just painted over wallpaper, which made it look hoody looking. A torn rip on the carpet, which didn't feel that well walking over it without shoes. We really liked the very cold ❄️ room after our Amana thermostat hack to stay on cool during our stay (Google it).

Easy access to freeway and mall. Dining options are literally outside the hotel.

Very nice and clean, front desk help, and very friendly.

Comfy bed, hotel and friendly staff.

Great stay

Great stay and experience!

Stay was ok. My room key didn’t work four times. Had to be switched to another room. Amenities are sparse. Otherwise decent for a night

👍

Clean and comfortable hotel. Will stay at a courtyard again.

Was nice, very clean. Only thing iron would not work

Be careful in the pool. It’s INSANELY slippery and they have no warning signs about it. My baby was walking and fell straight on his forehead after slipping. We couldn’t even walk around without worrying about falling, so we left the pool early extremely disappointed. Unfortunately we chose the hotel due to the indoor pool (got told it was heated) but it was extremely cold.

The downside of staying here, they do not offer free breakfast. I stayed at La Quinta for 2 nights before checking in here, which they offer free breakfast.

Friendly staff. Clean room.

Bad experience

Works well for our needs when visiting our family!

Extremely rude staff. The hotel doesn't clean

No complaints

Clean rooms and friendly staff!!

Great stay! Will definitely use this hotel again!

Everything was excellent during my stay. From check in to check out, everyone and everything was perfect. Thank you all.

Very nice

Breakfast with omelettes made to order. Friendly staff, easy to get to.

This was an elegant and very comfortable space. The staff was super friendly and even accepted an amazon order for me. I didn't realize there was an indoor pool. The only complaint I have - I reserved a room w a king bed and a sofa bed. There was no sofa in the room.

We came with a group that booked about 10 rooms. On the first night vehicles were broken into. I had a few cards in my console that were taken and attempted to be used. Thank god for fraud alerts. When asked if we could view footage we were told to wait for management. When they arrived we were told the cameras do not face the parking lot they only face the building. So calling the police or seeing anyone would be hard.

It worked great for us. Felt safe and parking was easy. Elliptical was nice quality with some free weights bikes and treadmills. Pool is fairly small but we knew that when booking.

No free breakfast grrrrr >:(

It was quiet and comfortable and at a great price.

Muy limpio ,hermoso lugar

Nice hotel

The reason they gave me was something about 3 rooms not being available and they forgot to take that off the inventory that Hotels.com had. I had to wait around for about 2 hours when I got to Austin to have a rep from Hotels.com help find me another hotel. He got me a room at a Hyatt Place in the area. Hotels.com covered the $175+ difference since the Hyatt Place hotel was more expensive for 3 days. The reason for this review is I'm wondering why Marriott doesn't have a system in place A) to prevent this from happening. B) If it does happen, having a system that helps guests find another Marriott branded hotel in the area. Basically, they lost the money they were making on the 3 nights and now I'm not that excited about booking at a Marriott branded hotel next time. The woman at the front desk of this Marriott acted like there was nothing they could do about it because it was booked through a third party. I tried to explain to her that it was me, a real human standing in front of her that was going to be sleeping at the hotel. Not some "third party". She did not care. It was basically a "I don't care at all to try and help you." attitude.

Staff is very welcoming and property very clean.

Location Marriott points. NA

Great stay! Clean and comfortable. My only complaint would be that the bathtub was really slippery.

Lights can be confusing to use. There is a master light switch that has to be on.

Fire alarm started going off at 5:54 A.M and did not stop until 11:35 a.m. as an epileptic person this was more then stressful, it caused a migraine that lasted well until the night.

The beds were comfortable We didn't like paying 350 for 2 nights & NO complementary breakfast. Only stayed one night and let to a different hotel.

The front desk clerk was never welcoming and did not have even a smile or welcoming demeanor throughout the 4 day stay. Also during the stay somebody opened the front door while I was still in the room.....he claimed to be hotel tech and wanted to check if the refrigerator was working fine.....very very unusual and unprofessional !

Staff were friendly

Very Good!!

Great

It was great and the front desk was polite and it was a clear check in.

Staff was extremely friendly and accommodating

Construction across the street started at 330 am! Lots of dump truck noise and back up alarms as well as rocks being dumped. Could not believe they started so early and it was incredibly noisy

Great location. Very Quiet area. Friendly Staff

We had a great stay! The front desk, housekeeping, and Bistro employees were very friendly! Our only complaint was how firm the bed was. We were uncomfortable each night. However, that didn’t take away from our stay.

Good

Friendliness of the staff, very welcoming

Clean, Quiet, well located

We stayed for a few days. Close to the freeway. No dining options.

It was a great stay

There is a Starbucks/Bar where you can purchase food. There’s breakfast but you’d have to purchase it also. Staff is nice and smiles until you need something. Then you are an inconvenience

It was great value for dollar on the north side of Austin. Will definitely stay there again.

Nice and friendly staff. It was a nice quiet stay. They were busy, but nice and calm.

Good spot for a quick stay. Nearby many restaurants and shopping

Room was very clean, same as the property. A few restaurants nearby but the hotel also has a bistro that serves breakfast, lunch, dinner.

Very clean place and very friendly staff

Anything you want to do is within 10 minutes. Staff was knowledgeable and courteous. There is a Starbucks and a nice breakfast option available for purchase. Room was very clean.

Lo mejor es la atención del personal, muy amables

I will definitely stay again my next trip down to Austin tx thank u stay blessed.

Good hotel

Quite good for the price, about 20 mins from downtown. Rooms were clean and nice.

Everything was great. Everyone was nice, the property and room was clean. The location was perfect with many stores and restaurants close by. I would definitely recommend.

Great location

Nice n quiet

The room smelled really bad and the cleaning lady had to come in and clean it all over. It turned out it was the carlet over spilled coffee. I was told there is no other room available.

Overall great and would stay again. Close to food options and to shopping. Room was very clean and tidy.

They had bed bugs I stayed there the 3 rd but left the 5 th I asked my mom and my family white type of bite marks are they said bug bite marks I left everything in my room I went to the front desk and said these are bed bug marks she said I can get you a different room I said I want to go. She called the cops on me an and my baby . Beacuse the place is nasty never again.

Great service but not too many restaurants within walking distances.,

It was really nice. Stayed here for ACL Festival. Wonderful services. Breakfast was good. Everything is clean. Great staff.

Everything

I booked a room with a king bed, they gave us a 2 queen bed room. When I went to ask the front desk, she informed me that booking through a third party only guarantees a room not the specific room type, which makes no sense to me because why would I book a specific room if there was a chance I wouldn’t get it? It just seemed like they put someone in our room and trying to cover it up. Next time I book through Expedia I hope I actually end up with the room I booked. Disappointing

a

There was no complimentary breakfast, ok, but not even coffee.

There was no complimentary breakfast, ok, but not even coffee.

Customer friendly service. Clean and comfortable room

Room was nice but a lot of noise from nearby freeway. Went to exercise room, found weights missing and machines not working. Staff was friendly. Kinda disappointed in Marriott for this stay.

Great staff

Great hotel close to the Texas Children’s Hospital in North Austin.

This is a great hotel! Any Marriott I’ve been to has never disappointed! The room layout and design was quite nice and comfortable bed with welcoming feeling in the room. The only thing that was odd was the electrical switch controls were odd, where one switch would be the main switch controlling the over head bed and bathroom light but that’s not a problem at all, I just thought it was interesting. The bistro does have a limited selection and to be honest not worth the price but it’s okay! I wasn’t there to eat. I was there to rest and move on and it served that purpose.

Good stay. A time to get away for a few days.

I appreciated the early check in and the friendliness of the staff no matter who was at the front desk. Great hotel, great rooms, I will definitely be staying again if ever in the area!

Nice and clean with helpful staff!

Great location near shopping mall. Olive Garden next door.

Good time with family. I will definitely stay at this location again.

Bed was to hard for my liking.

I stayed in this property and overall was satisfied with my stay

Clean and friendly people and easy to check in

nice place and fair prices

Very convenient. Would be nice to have complimentary coffee (other than in-room coffee) and breakfast.

Convenient to our route. Good breakfast.

The room was clean, nicely decorated with comfortable bed and pillows. The room was smaller than expected. Cleaning staff was friendly.

The hotel was very clean and the rooms were really nice! Very I’m pressed with our stay. The front desk staff was very friendly and one of the managers was extremely nice! The beds were comfy and rooms were very spacious! Definitely would stay here again!

It was ok i enjoyed my stay

Loved that the property is so close to family and friends in the are. Loved our time here ❤️

Super kind ladies working the desk and the area was super nice clean and quiet

Hotel staff were very friendly and helpful.

The property has been renovated and the lobby and rooms were clean. Decent 3-star hotel.