Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

Excellent minus the mid guidance of where the washer and dryer are located unless I miss heard staff.

They don't serve breakfast. Staff was very helpful and answered all my questions. Room was Clean and had all the basics.

They don't serve breakfast. Staff was very helpful and answered all my questions. Room was Clean and had all the basics.

Todo muy bien!

I rented a room for a friend for a month. They entered his room when he wasn’t there, and found a weed pipe, asked him to leave immediately 2 weeks in. Cool, your property - your rules. However they refuse to refund the extra 2 weeks of paid time for that room tha was never used because of this. If you want to sue him for extra money, go for it. But dont steal it from me - someone who was never even there. A refund would be nice.

I rented a room for a friend for a month. They entered his room when he wasn’t there, and found a weed pipe, asked him to leave immediately 2 weeks in. Cool, your property - your rules. However they refuse to refund the extra 2 weeks of paid time for that room tha was never used because of this. If you want to sue him for extra money, go for it. But dont steal it from me - someone who was never even there. A refund would be nice.

Very good

Bad

Nothing I didn’t even get to stay there! The computer was down! I waited 3hrs to talk to someone and she hung up on me!! I want my money back!!

Disappointing

Bad

Clean and it was nice for a long stay

It was be nice if breakfast was offered. Also if management would have stricter rules on ppl smoking weed on the premises. At least 3 times I saw ppl smoking weed outside and also smelled it in the hallway when going to my room.

It was be nice if breakfast was offered. Also if management would have stricter rules on ppl smoking weed on the premises. At least 3 times I saw ppl smoking weed outside and also smelled it in the hallway when going to my room.

Nothing I didn’t even get to stay there! The computer was down! I waited 3hrs to talk to someone and she hung up on me!! I want my money back!!

The property was never able to check me in. The property stated that the virtual card that Expedia sends them was not working. Terrible experience, still yet to receive my refund.

The property was never able to check me in. The property stated that the virtual card that Expedia sends them was not working. Terrible experience, still yet to receive my refund.

It okay It's okay

It's okay

Marginal. Not very clean.

Marginal. Not very clean.

Clean and it was nice for a long stay

Staff was nice. Carpet was filthy. Walls were dirty. No bugs were seen. Under the sunk was dirty. Tile in bathroom was coming up. No pots, pans, cups or any essentials of any kind. No housekeeping if staying less than 14 days. No towels, linens or trash pickup. .

Staff was nice. Carpet was filthy. Walls were dirty. No bugs were seen. Under the sunk was dirty. Tile in bathroom was coming up. No pots, pans, cups or any essentials of any kind. No housekeeping if staying less than 14 days. No towels, linens or trash pickup. .

Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge. We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper. On the plus side, there was barely any internal or external noise (property is on highway frontage). Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.

Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge. We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper. On the plus side, there was barely any internal or external noise (property is on highway frontage). Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.

Disappointing

Nothing Dirtyness

Nothing Dirtyness

Good

Exceptional

Got what i paid for

Got what i paid for

There were many cockroaches in the room. Very Un sanitized. Moved to another hotel because of this issue. Will not recommend to others.

There were many cockroaches in the room. Very Un sanitized. Moved to another hotel because of this issue. Will not recommend to others.

Hotel rooms are not clean see lot of dust on floor and on bed

Hotel rooms are not clean see lot of dust on floor and on bed

I went to my room. There was no remote control. I went to the front desk and the lady gave me a different one. I went back to my room and found out the remote did not work. I called and went to the office. No one was there. I called the company and they said no one could help me till the next morning. So I was in my room without a TV. I believe I should get a refund.

I went to my room. There was no remote control. I went to the front desk and the lady gave me a different one. I went back to my room and found out the remote did not work. I called and went to the office. No one was there. I called the company and they said no one could help me till the next morning. So I was in my room without a TV. I believe I should get a refund.

Receptionist was very friendly

Receptionist was very friendly

Customer service is very good the young lady that works in the evening times it's very sweet understanding and patient the area is quiet and have places around me to go and eat

Customer service is very good the young lady that works in the evening times it's very sweet understanding and patient the area is quiet and have places around me to go and eat

The first time I came had a very hard time and got frustrated but my husband and the sweet lady at the front desk got everything situated decided to give them another try and dealt with the same sweet young lady and she has been awesome ever since I've been coming

The first time I came had a very hard time and got frustrated but my husband and the sweet lady at the front desk got everything situated decided to give them another try and dealt with the same sweet young lady and she has been awesome ever since I've been coming

The beds were comfortable and everything was very clean. The room had a bit of a cigarette smell but not bad. Jeanna at the desk was very friendly and welcoming. The only bad for me was there was no shampoo and conditioner and also no coffee on the property. The mini kitchen was awesome...but a coffee maker with supplies would have be great.

The beds were comfortable and everything was very clean. The room had a bit of a cigarette smell but not bad. Jeanna at the desk was very friendly and welcoming. The only bad for me was there was no shampoo and conditioner and also no coffee on the property. The mini kitchen was awesome...but a coffee maker with supplies would have be great.

Exceptional

No

Excellent staff. Comfortable place. Elevator was broken

Got ready to check in had to go to several rooms before we got a clean and decent room doors would not unlock with the card key went in one room and was not cleaned but the front desk person was very helpful and kept apologizing for the inconvenience

Got ready to check in had to go to several rooms before we got a clean and decent room doors would not unlock with the card key went in one room and was not cleaned but the front desk person was very helpful and kept apologizing for the inconvenience

The young lady at the front desk was very nice and accommodating, but the rooms were disgusting, she allowed me to cancel and receive a full refund.

The young lady at the front desk was very nice and accommodating, but the rooms were disgusting, she allowed me to cancel and receive a full refund.

Nothing Not clean You get to shower in your own dirty water not good

Everything WAS good the only thing I DIDNT LIKE WAS, THAT I WAS THERE 8 DAYS AND THEY NEVER CAME TO CLEAN THE ROOM

Everything WAS good the only thing I DIDNT LIKE WAS, THAT I WAS THERE 8 DAYS AND THEY NEVER CAME TO CLEAN THE ROOM

Just The Sheets were wet/damp and a little dirty and a little pricey.

Just The Sheets were wet/damp and a little dirty and a little pricey.

No security at all. Front desk closes at 10:00 pm. Room entry door can be pushed open

Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to this property

Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to this property

Terrible, disgusting, homeless people every where. Very unsafe.

Terrible, disgusting, homeless people every where. Very unsafe.

the ladies at the front desk were very helpful.and welcoming. because of them alone I will definitely make this my number one stay when I'm staying in a hotel in Austin I would like to see the coffee maker and some coffee as an amenity when I walk into a room

Facility does not have standard equipment, old, dirty. Lights went out no power till early hours of next day.

Facility does not have standard equipment, old, dirty. Lights went out no power till early hours of next day.

The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit

The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit

My stay there was excellent i was greeted by Gina great hospitality great customer service came and checked on me and ask me do i need anything from before she left definitely one in a million im definitely coming back and referring my friends

My stay there was excellent i was greeted by Gina great hospitality great customer service came and checked on me and ask me do i need anything from before she left definitely one in a million im definitely coming back and referring my friends

I did not stay. The room was absolutely filthy, and I canceled my stay.

I did not stay. The room was absolutely filthy, and I canceled my stay.

Flop house . The window was obviously being used to access the room from outside.

While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff

While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff

It needs some maintenance and paint.

Fridge didn't work, and hotel keys stopped working on the second night of my stay

The staff was amazing

The staff was amazing

Fast and good service at the moment of registration

Fast and good service at the moment of registration

Every use of my room card it’s like it would deactivate it. So I’d have to go to the desk to get it reactivated. My first room the shower water did not have hot water (but the staff was super helpful in getting me another room quickly)

There was a weird smell when I first walked in my room. Not write sure what it is, but no biggie.

Check-in was easy and great. Front desk lady was sweet and kind. But the reason my rating is low is because they will knock on your door at 10:25 AM to make sure you’re leaving. So rude and unprofessional!!

Check-in was easy and great. Front desk lady was sweet and kind. But the reason my rating is low is because they will knock on your door at 10:25 AM to make sure you’re leaving. So rude and unprofessional!!

No toilet paper and front desk closes at 10 pm

Very very noisy and felt unsafe

No breakfast. The door to the room didn't close properly so it made a lot of noise every time we close the door

It was a decent location, and the price was good. I won’t go too hard on this, because at the end of the day, you get what you pay for. It was a cheap hotel, so I wasn’t expecting anything spectacular. I will say tho, it’s kind of just a dirty place. From the parking lot all the way up to the room, everything was dirty. And just a heads up for people that need to check out early ( before 9am) the concierge desk will be closed.

It was ok. Kinda loud

It was ok. Kinda loud

The bed made me itchy

The bed made me itchy

Great stay, woman at front desk is very helpful

Great stay, woman at front desk is very helpful

I'm completely disappointed with this hotel. First of all the hotel was nothing like I expected. When we arrived there was homeless people in the entrance of the hotel. When we entered, I was charged for the hotel and given my key. When we arrived to the room, the room had a terrible smell, the carpet was damaged and full of stains and the room was nothing compared to what i saw in the internet. Because I was in a rush, I left for the day and when I returned to the hotel at 10pm, I regretted my decision to not walk out earlier that day. I slept with my clothes on because I was afraid the bed was infested with bed bugs, and as soon as the morning came, I left to locate another hotel to stay at for the remaining of my trip. When I checked out, I was charged for two day because I checked out pass checkout time, i was okay with that. But to be told by concierge that I will not receive a refund for my remaining time and I had to contact Expedia upset me. After speaking to a rep and learning that the hotel is not refunding me at all was a huge disappointment to me. I will never stay or recommend this awful hotel to anyone EVER!

I'm completely disappointed with this hotel. First of all the hotel was nothing like I expected. When we arrived there was homeless people in the entrance of the hotel. When we entered, I was charged for the hotel and given my key. When we arrived to the room, the room had a terrible smell, the carpet was damaged and full of stains and the room was nothing compared to what i saw in the internet. Because I was in a rush, I left for the day and when I returned to the hotel at 10pm, I regretted my decision to not walk out earlier that day. I slept with my clothes on because I was afraid the bed was infested with bed bugs, and as soon as the morning came, I left to locate another hotel to stay at for the remaining of my trip. When I checked out, I was charged for two day because I checked out pass checkout time, i was okay with that. But to be told by concierge that I will not receive a refund for my remaining time and I had to contact Expedia upset me. After speaking to a rep and learning that the hotel is not refunding me at all was a huge disappointment to me. I will never stay or recommend this awful hotel to anyone EVER!

It was gross. Floors filthy .

It was gross. Floors filthy .

There were some broken things in the room like the iron and the room seemed a tad outdated. But it was decent for the price. Staff is very friendly.

There were some broken things in the room like the iron and the room seemed a tad outdated. But it was decent for the price. Staff is very friendly.

The management should ensure more dishes are available for the kitchen units. The room I stayed in could have been cleaner.

The management should ensure more dishes are available for the kitchen units. The room I stayed in could have been cleaner.

The floor and linens were all sticky and gross.

The floor and linens were all sticky and gross.

Found cockroaches in the room. Broken or damaged springs in bed.

Found cockroaches in the room. Broken or damaged springs in bed.

Room was fair in clean. But no ice machine. Have to make your own. If you wanted extra blankets there was a cost of $10.00 each. Food vending machine was out of order. Hear another customer ask for more toilet paper. The hotel personnel tolded her she'd have to go Walmart to purchase some. The hotel was not kept up very well. Also one light bulb was out.

Room was fair in clean. But no ice machine. Have to make your own. If you wanted extra blankets there was a cost of $10.00 each. Food vending machine was out of order. Hear another customer ask for more toilet paper. The hotel personnel tolded her she'd have to go Walmart to purchase some. The hotel was not kept up very well. Also one light bulb was out.

The staff at this location are doing a great job of staying positive and welcoming.

The staff at this location are doing a great job of staying positive and welcoming.

Impossible to get there because of location. Kitchen had no appliances, no cups, no glasses to drink from, no ice machines. Front desk offered a ice tray for freezer. No coffee downstairs after 9am. It was actually gone by 8am and not replenished. No close enough places to get food. Felt unsafe to walk.

Impossible to get there because of location. Kitchen had no appliances, no cups, no glasses to drink from, no ice machines. Front desk offered a ice tray for freezer. No coffee downstairs after 9am. It was actually gone by 8am and not replenished. No close enough places to get food. Felt unsafe to walk.

Was told they couldnt stay again because husband had leg infection and it would be unhealthy for other guests! Will never use them again.

Was told they couldnt stay again because husband had leg infection and it would be unhealthy for other guests! Will never use them again.

Room was kind of smelly.

Room was kind of smelly.

Had to wait in lobby. No one to check in. Shower curtain moldy.

Had to wait in lobby. No one to check in. Shower curtain moldy.

I will NEVER stay there again. Thank the Lord they were willing to give me my $ back for the next 2 days!

I will NEVER stay there again. Thank the Lord they were willing to give me my $ back for the next 2 days!

No chair for desk Bathtub looked like not cleaned and stained Sink was dirty Door and walls beat up Bed was fine

No chair for desk Bathtub looked like not cleaned and stained Sink was dirty Door and walls beat up Bed was fine

everything was great

everything was great

It’s smelled. Vents in bath filthy. Had to move to another room , next morning.

It’s smelled. Vents in bath filthy. Had to move to another room , next morning.

Staff friendly. Room clean and comfortable. Close to amenities and job site.

Staff friendly. Room clean and comfortable. Close to amenities and job site.

First room I was originally given was infested with so many roaches (mainly baby roaches) so lady at the front desk moved me to another room just right down the hall from the first room and it was worse than the first one..... I'll never stay there again

First room I was originally given was infested with so many roaches (mainly baby roaches) so lady at the front desk moved me to another room just right down the hall from the first room and it was worse than the first one..... I'll never stay there again

Quiet, affordable, no noisy guests, it has a kitchen, everything works

Quiet, affordable, no noisy guests, it has a kitchen, everything works

They will steal your money and blame it on you! Booked a room through Expedia. I came in at 2 am, gave them my card, was given a room key. Went up to my room, only to be woken up at seven in the morning by an extremely rude front desk female clerk. She told me that there was “supposed to be nobody in the room, good thing had the deadbolt on the door because she just barged in then asked me my first and last name and told me that there was no reservation on the room. I told her clearly there was a reservation, because otherwise, how did I get a room key? I told her I made a reservation with Expedia the night before and checked in and if there was some sort of problems with her computers that she needed to go fix it and leave me alone because I was extremely tired. She called me back 20 minutes later asking for a confirmation number and then told me that my room had been canceled. And that she would look into it further and call me back in an hour. I was exhausted, tired and couldn’t go back to sleep so I got up and left. Figuring they would deal with their own technical difficulties later. Two or three hours later and they charge me for two nights instead of one. I then went to the location only to have them argue with me about their errors in their computer system instead of apologizing for only allowing me to get five hours of sleep they just kept going on and on about how their computer system works. I eventually had to call corporate and that is how I got my money back.

They will steal your money and blame it on you! Booked a room through Expedia. I came in at 2 am, gave them my card, was given a room key. Went up to my room, only to be woken up at seven in the morning by an extremely rude front desk female clerk. She told me that there was “supposed to be nobody in the room, good thing had the deadbolt on the door because she just barged in then asked me my first and last name and told me that there was no reservation on the room. I told her clearly there was a reservation, because otherwise, how did I get a room key? I told her I made a reservation with Expedia the night before and checked in and if there was some sort of problems with her computers that she needed to go fix it and leave me alone because I was extremely tired. She called me back 20 minutes later asking for a confirmation number and then told me that my room had been canceled. And that she would look into it further and call me back in an hour. I was exhausted, tired and couldn’t go back to sleep so I got up and left. Figuring they would deal with their own technical difficulties later. Two or three hours later and they charge me for two nights instead of one. I then went to the location only to have them argue with me about their errors in their computer system instead of apologizing for only allowing me to get five hours of sleep they just kept going on and on about how their computer system works. I eventually had to call corporate and that is how I got my money back.

Liked it’s safety

Liked it’s safety

This hotel was extremely dirty and the lobby, halls and rooms all had a foul smell that would not go away. The pictures depict a whole different hotel.

This hotel was extremely dirty and the lobby, halls and rooms all had a foul smell that would not go away. The pictures depict a whole different hotel.

Roaches crawling on the wall.

Roaches crawling on the wall.

There was pubes in the sink and in the bathtub. It definitely didn’t get cleaned before I came in

There was pubes in the sink and in the bathtub. It definitely didn’t get cleaned before I came in

good

good

There was a big white stain on the bed sham. Hair in the shower. A sandal under the bed. Socks under the bathroom sink. Overall poor condition.

There was a big white stain on the bed sham. Hair in the shower. A sandal under the bed. Socks under the bathroom sink. Overall poor condition.

The carpet was old and stunk. I will never stay at another hotel from this franchise. They need to invest in a professional carpet cleaning service.

The carpet was old and stunk. I will never stay at another hotel from this franchise. They need to invest in a professional carpet cleaning service.

Its terrible.

Its terrible.

Great customer service! Clean rooms that’s all I look forward to

Great customer service! Clean rooms that’s all I look forward to

THE BED IN ROOM 213 COULD HAVE BEEN BETTER/ SOFTER BUT MANAGEABLE TO SLEEP IN. Room 213 was GREAT corner room with 2 windows. NEED TO FIX COFFEE MACHINE!!!

THE BED IN ROOM 213 COULD HAVE BEEN BETTER/ SOFTER BUT MANAGEABLE TO SLEEP IN. Room 213 was GREAT corner room with 2 windows. NEED TO FIX COFFEE MACHINE!!!

Everything pk

Everything pk

It was in a convenient location, served purpose to have a place to stay before our house was ready but it was very dirty, air vents in room was caked with dust, under beds was filthy. Someone before us left underwear under the bed that the cleaning staff didn’t pick up. Seemed under staffed at times . Front desk employees could be heard complaining.

It was in a convenient location, served purpose to have a place to stay before our house was ready but it was very dirty, air vents in room was caked with dust, under beds was filthy. Someone before us left underwear under the bed that the cleaning staff didn’t pick up. Seemed under staffed at times . Front desk employees could be heard complaining.

Shower head was spurting out water from where the head was connected to the pipe. There was lots of plumbers' tape or white putty visible, but nobody tested the connection or they would have been sprayed in the face, as I was. I don't think there was a trashcan anywhere in the room.

Shower head was spurting out water from where the head was connected to the pipe. There was lots of plumbers' tape or white putty visible, but nobody tested the connection or they would have been sprayed in the face, as I was. I don't think there was a trashcan anywhere in the room.

Nice little hotel, everything is really old. Hotel could probably use a new remodel. The only thing that was frustrating is that I booked a room with a king sized bed in advance, and when we arrived they put us in a room with two double beds saying the kings were sold out. The a/c and heater works nice. They advertise breakfast but all it really is a brown bag with a little something in it. The price for the hotel wasn’t bad at all for the room I got. I’ve paid for more expensive hotels that were worst. Overall, we slept comfortably and felt safe. I wouldn’t mind staying again if we were in the area!

Nice little hotel, everything is really old. Hotel could probably use a new remodel. The only thing that was frustrating is that I booked a room with a king sized bed in advance, and when we arrived they put us in a room with two double beds saying the kings were sold out. The a/c and heater works nice. They advertise breakfast but all it really is a brown bag with a little something in it. The price for the hotel wasn’t bad at all for the room I got. I’ve paid for more expensive hotels that were worst. Overall, we slept comfortably and felt safe. I wouldn’t mind staying again if we were in the area!

Great customer service to clean rooms! Thank you for a comfortable stay!

Great customer service to clean rooms! Thank you for a comfortable stay!

Dirty and unkept. Lobby was so dirty you could tell it had not been cleaned in months/

Dirty and unkept. Lobby was so dirty you could tell it had not been cleaned in months/

staff as very nice and welcoming

staff as very nice and welcoming

Nice area and parking

Nice area and parking

This is a very basic style accommodation - if you *require* the finest sheets, thickest towels, and most glamorous furnishings, this is not the choice for you. You get what you need for a comfortable stay. On the company website they list "breakfast" as included. It should probably say "continental breakfast" which is code for snack bars and pre-packaged muffins, plus coffee. You won't go hungry, but you also won't want this every day for a month. If you just need a decent place to sleep at low cost, this may be a good option for you. If you want to be pampered in luxury, just know this isn't the place for that.

This is a very basic style accommodation - if you *require* the finest sheets, thickest towels, and most glamorous furnishings, this is not the choice for you. You get what you need for a comfortable stay. On the company website they list "breakfast" as included. It should probably say "continental breakfast" which is code for snack bars and pre-packaged muffins, plus coffee. You won't go hungry, but you also won't want this every day for a month. If you just need a decent place to sleep at low cost, this may be a good option for you. If you want to be pampered in luxury, just know this isn't the place for that.

Really great for people traveling with pets—soundproof rooms, easy access to exits, pet-friendly floors, access to nice grounds to walk away from traffic and other pets. The beds are extremely comfortable, rooms comfortably furnished, and staff very friendly.

Really great for people traveling with pets—soundproof rooms, easy access to exits, pet-friendly floors, access to nice grounds to walk away from traffic and other pets. The beds are extremely comfortable, rooms comfortably furnished, and staff very friendly.

There were bugs in the shower, the water pressure in the shower was horrible. This was my 2nd stay and it was the same then also. Only good thing was the desk clerk. He was great and very friendly.

There were bugs in the shower, the water pressure in the shower was horrible. This was my 2nd stay and it was the same then also. Only good thing was the desk clerk. He was great and very friendly.

THERE WAS NO HOT WATER/HAD TO GO TO MEETING WITH NO SHOWER/ROOM 315 NEXT DOOR WAS BLASING ROCK MUSIC SINCE 8 ALL THE WAY TO 3 AM. MANAGEMENT DID NOTHING ABOUT IT.

THERE WAS NO HOT WATER/HAD TO GO TO MEETING WITH NO SHOWER/ROOM 315 NEXT DOOR WAS BLASING ROCK MUSIC SINCE 8 ALL THE WAY TO 3 AM. MANAGEMENT DID NOTHING ABOUT IT.

The hallway was dark and smelt like curry. My room had new paint, but the shower curtain rod was hanging on by one small screw. Stains all over the lamp shade. How's in the thin blanket. Bed was like sleeping on springs. Remote control was held together with packing tape. Windows were greasy overall, terrible

The hallway was dark and smelt like curry. My room had new paint, but the shower curtain rod was hanging on by one small screw. Stains all over the lamp shade. How's in the thin blanket. Bed was like sleeping on springs. Remote control was held together with packing tape. Windows were greasy overall, terrible

I did not like that I could hear the neighbor's t.v at 1:00 in the morning.

I did not like that I could hear the neighbor's t.v at 1:00 in the morning.

Terrible hotel--there's a reason it's 2-star. The sheets were stained and the overall cleanliness was unacceptable. Don't be swayed by the price or photos. We had to endure a 7 am fire drill on a Saturday morning, not once but twice. This is the dirtiest and most unkempt hotel I've ever stayed in. The entrance lobby was filthy as well. I would strongly advise against staying here.

Terrible hotel--there's a reason it's 2-star. The sheets were stained and the overall cleanliness was unacceptable. Don't be swayed by the price or photos. We had to endure a 7 am fire drill on a Saturday morning, not once but twice. This is the dirtiest and most unkempt hotel I've ever stayed in. The entrance lobby was filthy as well. I would strongly advise against staying here.

Everyone was really nice once we arrived. The only thing that would make sleep more comfortable is better pillows. Our back hurt through the night but other than that everything was clean.

Everyone was really nice once we arrived. The only thing that would make sleep more comfortable is better pillows. Our back hurt through the night but other than that everything was clean.

Room was nice. Almost full kitchen with large refrigerator, microwave, two burner stove. It was clean and the bed was comfortable.

Room was nice. Almost full kitchen with large refrigerator, microwave, two burner stove. It was clean and the bed was comfortable.

It had a Refrigerator and cooktop. This is Healthier than processed take out food. It is Near highway 620 and us183's intersection. (walmart and lowes are extremely near)

It had a Refrigerator and cooktop. This is Healthier than processed take out food. It is Near highway 620 and us183's intersection. (walmart and lowes are extremely near)

It's basically an apartment building for people that don't have enough for first/last months rent. Grab and go breakfast that doesn't get refilled and is gone if you don't get there in the first hour. Won't stay here again.

It's basically an apartment building for people that don't have enough for first/last months rent. Grab and go breakfast that doesn't get refilled and is gone if you don't get there in the first hour. Won't stay here again.

The smell throughout was just indescribable. When I got to the room, the toilet didn’t work, the room smelled even worse and I decided I was not going to stay. When I went to check out, I stood at the front desk waiting for the attendant. After awhile I called the front desk (while standing there) and still no service. When the attendant showed up, I told her I couldn’t stay here and was checking out.

The smell throughout was just indescribable. When I got to the room, the toilet didn’t work, the room smelled even worse and I decided I was not going to stay. When I went to check out, I stood at the front desk waiting for the attendant. After awhile I called the front desk (while standing there) and still no service. When the attendant showed up, I told her I couldn’t stay here and was checking out.

Was good

Was good

My booking was from 19 to 27 Aug. I checked out on 21 August. As per property they refunded my dues to Expedia. However Expedia took all my money and didn't refund me anything. Please don't book through Expedia, it's fraud.

My booking was from 19 to 27 Aug. I checked out on 21 August. As per property they refunded my dues to Expedia. However Expedia took all my money and didn't refund me anything. Please don't book through Expedia, it's fraud.

Awesome for traveling with dogs

Awesome for traveling with dogs

Staff lacked professionalism, property needs remodeling

Staff lacked professionalism, property needs remodeling

Staff was very kind & helpful! Good csutomer service/hospitality is rare to come by these days. Thank you!⭐⭐⭐⭐⭐

Staff was very kind & helpful! Good csutomer service/hospitality is rare to come by these days. Thank you!⭐⭐⭐⭐⭐

The room was not clean, nor was the carpet, AC barely worked and definitely was not the temperature we put it on. Sketchy people all over the parkign lot and hotel and the whole place smelled like weed. Would NOT recommend, nor stay there again

The room was not clean, nor was the carpet, AC barely worked and definitely was not the temperature we put it on. Sketchy people all over the parkign lot and hotel and the whole place smelled like weed. Would NOT recommend, nor stay there again

Didnt get to check in power was out and still didnt get my money back as promise. Been two weeks.

Didnt get to check in power was out and still didnt get my money back as promise. Been two weeks.

Old and dirty

Old and dirty

This property is conveniently located and easy to access restaurants, and shopping centers. The facility is clean inside and outside. The staff is friendly, courteous, helpful, and professional.

This property is conveniently located and easy to access restaurants, and shopping centers. The facility is clean inside and outside. The staff is friendly, courteous, helpful, and professional.

Smells. The room smells and the corridors smell.

Smells. The room smells and the corridors smell.

Great location easy checkin and no issues with stay. Beside no pool 😢

Great location easy checkin and no issues with stay. Beside no pool 😢

Smells really bad, not very good rooms, staff so unprofessional

Smells really bad, not very good rooms, staff so unprofessional

Not a very clean hotel to stay, pictures are not even close to the actual cleanliness of the room. Has mold & very dusty

Not a very clean hotel to stay, pictures are not even close to the actual cleanliness of the room. Has mold & very dusty

I was looking for a place to spend one night. Up in the morning and gone. They did have coffee and some small items to eat, not a full breakfast.

I was looking for a place to spend one night. Up in the morning and gone. They did have coffee and some small items to eat, not a full breakfast.

Ok

Ok

I'm sure the hotel was very nice but we didn't get to stay. There was an issue to be fixed and they didn't know if it would be fixed that day or when. So, they were unable to check any visitors in. I'm just hoping that I'm not NOT charged for that 3 night stay for we had to locate another room at a time when there were no rooms available. We were lucky to find a room 2 hours later. almost twice the cost and we are 75yrs. old, on fixed budget and in town for a funeral. Family plans were made for each day. Thanks but no thanks.

I'm sure the hotel was very nice but we didn't get to stay. There was an issue to be fixed and they didn't know if it would be fixed that day or when. So, they were unable to check any visitors in. I'm just hoping that I'm not NOT charged for that 3 night stay for we had to locate another room at a time when there were no rooms available. We were lucky to find a room 2 hours later. almost twice the cost and we are 75yrs. old, on fixed budget and in town for a funeral. Family plans were made for each day. Thanks but no thanks.

When I arrived I was told I had no room. I was somehow still charged even though I never presented my card, and it was a pay on arrival booking. The staff was extremely rude and unhelpful. I then returned a few days later to ask for a refund since I did not receive any services but was charged and has the cops called on me after being told they could not help me or give me my money back. The manager then refused to answer any of my phone calls and refused to handle the situation. After multiple attempts and calls to both Expedia, this hotel, and cooperate extended stay America, I was finally able to get my refund. The hotel was very unprofessional on arrival and on my other interactions and would not recommend to anyone. Something super fishy is going on. Expedia says they don’t release payment information, but the hotel somehow had my card details and charged me before I ever even arrived in Austin. Should be looked into. Something does not add up.

When I arrived I was told I had no room. I was somehow still charged even though I never presented my card, and it was a pay on arrival booking. The staff was extremely rude and unhelpful. I then returned a few days later to ask for a refund since I did not receive any services but was charged and has the cops called on me after being told they could not help me or give me my money back. The manager then refused to answer any of my phone calls and refused to handle the situation. After multiple attempts and calls to both Expedia, this hotel, and cooperate extended stay America, I was finally able to get my refund. The hotel was very unprofessional on arrival and on my other interactions and would not recommend to anyone. Something super fishy is going on. Expedia says they don’t release payment information, but the hotel somehow had my card details and charged me before I ever even arrived in Austin. Should be looked into. Something does not add up.

Room had a mildew smell. Hallway smelled musty and had a very pungent order, multiple people hanging in front the building’s entrance and in hallway and stairways

Room had a mildew smell. Hallway smelled musty and had a very pungent order, multiple people hanging in front the building’s entrance and in hallway and stairways

stench of urine in room. musty odor in sheets. requested non smoking

stench of urine in room. musty odor in sheets. requested non smoking

the room suited our needs just fine. the water in the shower never got got enough for my tastes but that's really my only "complaint"

the room suited our needs just fine. the water in the shower never got got enough for my tastes but that's really my only "complaint"

It looks way nicer in the photos. When we got into the room it stunk like mildew or something. The carpet was so dirty and stained. The shower wasn’t cleaned. There was no breakfast like they said there would be. The whole room in general was just so dirty and discussing.

Due to the snow storm that took place in January, the power went out throughout the area, and I was unable to complete my reservation. The staff was nice, but I wish Expedia would have reached out to inform me that such hazards existed so that I could’ve made arrangements elsewhere. because of this, I was unable to find another hotel in the area with vacancy at such short notice, and had to drive four hours back to my destination instead of getting a full night’s rest, like I had hoped.

When we were when we arrived, there was no power due to the ice storm. The gal at the desk was extremely helpful in working with Expedia to get us different accommodations.

Staff so sweet. But this property is a halfway house for people getting back on there feet. :-))Should not be rented to regular business travelers.