AC Hotel Austin-University
About AC Hotel Austin-University
Attractively set in the center of Austin, AC Hotel by Marriott Austin-University has air-conditioned rooms, a fitness center, free WiFi and a restaurant. This 4-star hotel offers a 24-hour front desk and an ATM. Private parking is available on site. At the hotel, rooms include a desk. With a private bathroom equipped with a shower and free toiletries, certain accommodations at AC Hotel by Marriott Austin-University also feature a city view. The rooms at the accommodation come with a flat-screen TV with satellite channels and a safety deposit box. Popular points of interest near AC Hotel by Marriott Austin-University include Frank Erwin Center – University of Texas, University of Texas at Austin and Texas Memorial Stadium. Austin-Bergstrom International Airport is 6.8 miles from the property.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is generally praised for its location, cleanliness, and friendly staff. However, there are frequent complaints about the lack of amenities such as a fridge and microwave in the rooms, and issues with parking and construction noise.
- Great location
- Clean and modern rooms
- Lack of amenities in rooms (fridge, microwave)
- Parking issues and construction noise
- 4.5/5
The check in experience was superb!! Very friendly, and helpful. Pool was fantastic. It was great all around.
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Very convenient to Moody center
- 4.5/5
Location, decor, pool terrace. Clean.minty view. Beds, towels, soaps. Wish room had a proper closet. Parking fee expensive. AC Bar could be open more days.
- 5/5
Staff was friendly. Hotel was clean. Room was clean. Check In was smooth and efficient.
- 5/5
Location and parking
- 4/5
Updated, clean & convenient to Bass Concert Hall Two elevator systems
- 3.5/5
Good location, nice facility and liked the bar/rooftop pool Paid for a campus view room and those don’t exist apparently. Front desk stated that they can’t take it off of the website. Parking is $50
- 3.5/5
Good location, nice facility and liked the bar/rooftop pool Paid for a campus view room and those don’t exist apparently. Front desk stated that they can’t take it off of the website. Parking is $50
- 4/5
Location was perfect, close to the U of Texas and the Capitol NA
- 3/5
I guess due to the area (proximity to concert venue), the price of the hotel and the parking was high. $50 to park yourself, the spaces are tiny so your car is bound to get dinged. And the entire garage smelled like sewage. Valet was $55 and a very long wait to get your car. Lines to check in were also very long. I wouldnt book here again. All in all, we spent a little over $400 for one night.
- 5/5
Excellent service, very convenient hotel !!!!
- 5/5
Great Whiskey Bar downstairs and you can get a cheeseburger at the stand outside which is part of the hotel and bring it in and have it with your old fashioned. Rooms are well organized though not gigantic: just perfect when visiting all the sites in downtown Austin, 20 minutes from the airport by uber. Elegant, classy ,avant-garde Boutique hotel. Good breakfast in restaurant. You pay but also I think we chose an option and got a discount from Expedia on breakfast as well. But definitely not included in the automatic price of the hotel.
- 4.5/5
Superb
- 5/5
Exceptional
- 4/5
We visited in May and the AC Hotel’s bar and restaurant are closed for the summer. You do have full access to the Otis Hotel’s rooftop bar and restaurant.
- 4/5
Great location, nice clean casual to upscale, friendly staff Could use a bigger convenience store, parking was full
- 4/5
Great location, nice clean casual to upscale, friendly staff Could use a bigger convenience store, parking was full
- 3/5
It was closer to UT and interstate. The staff who checked us in were helpful and friendly. The room was cramped with barely any space. The wash basin was right next to the bed.
- 3/5
It was closer to UT and interstate. The staff who checked us in were helpful and friendly. The room was cramped with barely any space. The wash basin was right next to the bed.
- 5/5
Great hotel close to Moody- 18 minute walk.
- 4/5
Just not very convenient location for the state track meet and some entertainment
- 5/5
Our stay was perfect and near the moody center!
- 4/5
The check in process was a joke. Understaffed and rude.
- 5/5
Close to many places to eat. Also close to Moody Center. Valet parking was great.
- 5/5
How they listen to what i had told you all. Street traffic was loud
- 4/5
Very good
- 4.5/5
Location was great Could of had better lighting and more countertop at sink area
- 4.5/5
Location was great Could of had better lighting and more countertop at sink area
- 5/5
Street traffic was loud
- 5/5
It was a great 1 night stay, while we went and seen George Strait at the moody center.
- 5/5
Excellent location for the George Strait concert at Moody. Nighttime desk clerk was asleep
- 5/5
Nighttime desk clerk was asleep ?
- 5/5
Bed hard
- 5/5
Exceptional
- 5/5
Front staff amazing Bed hard
- 4/5
Very good
- 5/5
The room was clean, with plenty of towels for use. Just wish there was a microwave in the room. The staff was nice and very helpful
- 5/5
I called the front desk and nobody answered
- 1/5
Hotel was convenient, but when I got the bill I saw they charged $55 for valet parking!. Great stay ruined by over priced parking.
- 3.5/5
Location Bathroom is strange and limited in privacy. Sliding door for toilet does not close against the wall…about a 3 inch gap. Shower has glass enclosure and is not separate from sink. Only one person can use bathroom area at a time.
- 3.5/5
Location Bathroom is strange and limited in privacy. Sliding door for toilet does not close against the wall…about a 3 inch gap. Shower has glass enclosure and is not separate from sink. Only one person can use bathroom area at a time.
- 5/5
The staff was extremely friendly. Valet was wonderful. Very clean room. We really enjoyed ourselves.
- 5/5
Exceptional
- 4.5/5
Superb
- 5/5
Great location if you are visiting UT.
- 4/5
Great
- 4/5
The hotel is great. Only one thing is there is no security to go to hotel room. The lift is not set locked for only hotel guests, anyone can
- 5/5
The location is great. I can go to the University, art museum and the concert hall on foot. none
- 5/5
Trent was awesome!!
- 5/5
Exceptional
- 5/5
Trent was awesome!!
- 5/5
The location is great. I can go to the University, art museum and the concert hall on foot. none
- 4/5
Very good
- 4.5/5
Superb
- 4/5
Very good
- 5/5
Conveniently close to UT Austin. Room was clean and quiet. Really excellent and friendly staff. The only thing I didn't like was the sliding door closure for the bathroom, but that is my own personal dislike
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
very nice!
- 5/5
Exceptional
- 4.5/5
Superb
- 5/5
👍
- 5/5
Location Wash basin out of bathroom
- 5/5
The room was clean and modern
- 5/5
No one bothered us, room was clean, perfect area walking distance of restaurants & staff was super friendly!
- 4/5
Really nice room and amenities Check in line was long. One person checking people in. No signage indicating the first floor is a different hotel and you had to go to the second floor for the lobby. Waited in line at that hotel and the person at the front desk informed us we had to go to the second floor to check in in the most confusing and unnecessarily complicated way possible.
- 5/5
The staff at the bar and restaurant were amazing. The housekeeping staff excellent.
- 2.5/5
Location and staff friendliness. Over $400 for a Thursday night stay, including a $50 charge for self-parking. We requested a “campus-view” room but did not receive one, despite the fact that the hotel was not nearly full. The bathroom area was essentially a corner of the room rather than a separate room.
- 5/5
Clean, the staff was very professional from valet, front desk, and all other services. A little pricey but worth it.
- 5/5
Clean and nice and great service
- 5/5
Clean and nice and great service
- 4/5
Very nice
- 4/5
Very nice
- 5/5
courteous staff, great location
- 5/5
courteous staff, great location
- 4.5/5
Great atmosphere. Clean. Very friendly staff. The bed wasn’t very comfortable. View of run down neighboring buildings was a little disappointing.
- 5/5
Great day!
- 5/5
Great day!
- 4/5
Good service.
- 4/5
Good service.
- 5/5
Water temp didn’t get too hot
- 5/5
Water temp didn’t get too hot
- 5/5
Room was nice
- 5/5
Room was nice
- 5/5
Courteous staff, spotless room, good amenities, wonderful 11th floor deck/lounge with 270 degree views of Austin skyline. I'll stay here again
- 5/5
Courteous staff, spotless room, good amenities, wonderful 11th floor deck/lounge with 270 degree views of Austin skyline. I'll stay here again
- 4/5
Room was clean. Staff were friendly. Only problem was this strange groaning sound coming from the heat ducts. It was really loud and distracting.
- 4/5
Room was clean. Staff were friendly. Only problem was this strange groaning sound coming from the heat ducts. It was really loud and distracting.
- 4/5
Staff were very nice, respectful and helpful.
- 5/5
The staff were all friendly from check in, check out, cleaning … all friendly. The room was very stylish and clean and comfortable. I would ABSOLUTELY stay here again. Thank you
- 5/5
The staff were all friendly from check in, check out, cleaning … all friendly. The room was very stylish and clean and comfortable. I would ABSOLUTELY stay here again. Thank you
- 2/5
Room was fine, bellman was wonderful, however the front desk decided to charge me for late check out (which was approved as I am a Marriott Bonvoy member) and stated I still had stuff in the room hours after we had already left. We left an hour past the original check out time and had already made it back to Houston where we live, but according to the hotel I was still there at 2?? And I was charged for no reason whatsoever:
- 2/5
Room was fine, bellman was wonderful, however the front desk decided to charge me for late check out (which was approved as I am a Marriott Bonvoy member) and stated I still had stuff in the room hours after we had already left. We left an hour past the original check out time and had already made it back to Houston where we live, but according to the hotel I was still there at 2?? And I was charged for no reason whatsoever:
- 5/5
It was amazing
- 5/5
It was amazing
- 5/5
Clean room, friendly staff, good location
- 5/5
Clean room, friendly staff, good location
- 5/5
Staff at the AC is amazing!
- 5/5
Staff at the AC is amazing!
- 5/5
I go to Austin frequently and stay a different Marriott properties. I really enjoyed my stay at the AC Hotel. It was super clean and the room is streamlined. Not fussy. No carpet. Simple modern layout. The front desk was nice. Easy parking and super convenient to campus.
- 5/5
I go to Austin frequently and stay a different Marriott properties. I really enjoyed my stay at the AC Hotel. It was super clean and the room is streamlined. Not fussy. No carpet. Simple modern layout. The front desk was nice. Easy parking and super convenient to campus.
- 4/5
The staff was courteous and the amenities were great. We really enjoyed both restaurants in the hotel and the location was great.
- 4/5
The staff was courteous and the amenities were great. We really enjoyed both restaurants in the hotel and the location was great.
- 5/5
Staff was very friendly and helpful. Location is perfect for a UT visit.
- 5/5
Staff was very friendly and helpful. Location is perfect for a UT visit.
- 4/5
Great property. Bathroom design needs more thought. Very minimal room for toiletries bag, needs a shelf if tapped to place personal items, especially for 2 people
- 4/5
Great property. Bathroom design needs more thought. Very minimal room for toiletries bag, needs a shelf if tapped to place personal items, especially for 2 people
- 5/5
Location is great for UT activities. We walked everywhere. Front desk staff was incredibly kind and helpful.
- 5/5
Location is great for UT activities. We walked everywhere. Front desk staff was incredibly kind and helpful.
- 5/5
Excellent
- 5/5
Excellent
- 5/5
They make sure I get my requested room, are always friendly and helpful, they make my stay enjoyable and keep me coming back!!
- 5/5
They make sure I get my requested room, are always friendly and helpful, they make my stay enjoyable and keep me coming back!!
- 5/5
The staff was super duper nice and very helpful
- 5/5
The staff was super duper nice and very helpful
- 5/5
The receptionist was the friendliest. We only stayed for one night so didn’t get to enjoy any restaurants or hotel amenities but everything was clean, rooms were as expected. Area was safe and walkable to Moody Centre.
- 5/5
The receptionist was the friendliest. We only stayed for one night so didn’t get to enjoy any restaurants or hotel amenities but everything was clean, rooms were as expected. Area was safe and walkable to Moody Centre.
- 2/5
Location better I very easily access all transportation ways I felt sorry for the reception staff because they probably have to stand all day, which I can’t approve of. Also, the water in the rooms wasn’t cold — finding cold water was quite difficult. And the Wi-Fi in the room didn’t work properly; I couldn’t connect my computer and had to work in the lobby instead.
- 4/5
Pratik was a wonderful host. Friendly and solves any problems immediately.
- 4/5
Pratik was a wonderful host. Friendly and solves any problems immediately.
- 5/5
Friendly staff
- 5/5
Friendly staff
- 5/5
Convenient location for all downtown Austin events, restaurants. Spacious rooms and easy parking options
- 5/5
Convenient location for all downtown Austin events, restaurants. Spacious rooms and easy parking options
- 5/5
Very good
- 5/5
Very good
- 5/5
We went for my girlfriend and I
- 5/5
We went for my girlfriend and I
- 5/5
Staff was friendly
- 5/5
Staff was friendly
- 5/5
Clean, friendly staff, very close to UT Austin and walkable
- 5/5
Clean, friendly staff, very close to UT Austin and walkable
- 5/5
Safe and quiet
- 5/5
Safe and quiet
- 5/5
Booked a quick weekend trip in to Austin to help our daughter set up her apartment while attending UT. We had stayed next door at The Otis before but this was our first stay at AC and we loved it! It was a bit quieter than Otis, conveniently located, and the accommodations were great. Small but very comfortable room, great check in process, and the housekeeping was outstanding. Also, had a great breakfast at Acre 41 with phenomenal service by Riley and team. Overall a great stay!!!
- 5/5
Booked a quick weekend trip in to Austin to help our daughter set up her apartment while attending UT. We had stayed next door at The Otis before but this was our first stay at AC and we loved it! It was a bit quieter than Otis, conveniently located, and the accommodations were great. Small but very comfortable room, great check in process, and the housekeeping was outstanding. Also, had a great breakfast at Acre 41 with phenomenal service by Riley and team. Overall a great stay!!!
- 5/5
Amazing
- 5/5
Amazing
- 5/5
Location
- 5/5
Everything
- 5/5
Everything
- 5/5
The only thing that could have made it better was a rug. But I felt it was clean and had what I needed for my stay. Good value!
- 1/5
Will not recommend
- 1/5
Will not recommend
- 1.5/5
The staff was friendly, helpful, and welcoming. Place was clean and modern looking just like the photos. There was no microwave in the hotel room, parking had to be paid and not included with the hotel. The listing was false advertised, showing photos of the pool access and rooftop area that was to be included with the AC hotel and not indicating that was for that Otis hotel part of the property. Unfortunately, probably won’t stay again there.
- 5/5
The check in was great the beds are very comfortable good location.
- 5/5
The check in was great the beds are very comfortable good location.
- 5/5
We loved it! The parking was very expensive!
- 5/5
Liked the minimalist room.
- 5/5
Liked the minimalist room.
- 5/5
Trendy modern room. Very helpful and friendly staff. Great location when you need to run errands around and at the university.
- 5/5
Trendy modern room. Very helpful and friendly staff. Great location when you need to run errands around and at the university.
- 5/5
Staff (including valet) was AMAZING and polite and very helpful which made everything run very smooth.
- 5/5
Staff (including valet) was AMAZING and polite and very helpful which made everything run very smooth.
- 5/5
location!
- 5/5
location!
- 5/5
Slept magnificently after being in airports the whole day!
- 5/5
Slept magnificently after being in airports the whole day!
- 5/5
Top Tier
- 5/5
Top Tier
- 5/5
Staff was very nice. Great location.
- 5/5
Staff was very nice. Great location.
- 4/5
Great walk to Moody Center. Rooftop bar has a nice view but limited drink and food selections. There are other food and drink areas in the hotel. The burger place connected to the outside of the hotel was delicious and fresh. Overall it was a great stay!
- 4/5
Great walk to Moody Center. Rooftop bar has a nice view but limited drink and food selections. There are other food and drink areas in the hotel. The burger place connected to the outside of the hotel was delicious and fresh. Overall it was a great stay!
- 5/5
This is a great place with another hotel on the first floor this is great
- 5/5
This is a great place with another hotel on the first floor this is great
- 5/5
The stay was great, it was a little confusing to enter the parking garage but once inside check in was super fast, Jose who was at the front counter was extremely friendly. The rooms were also very clean and nice. Will definitely stay here again.
- 5/5
The stay was great, it was a little confusing to enter the parking garage but once inside check in was super fast, Jose who was at the front counter was extremely friendly. The rooms were also very clean and nice. Will definitely stay here again.
- 4/5
The garage fee is unreasonably high , $50 a night !!!
- 4/5
The garage fee is unreasonably high , $50 a night !!!
- 5/5
It was great with the exception of the cost of parking. I had a hard time figuring out where to park. The building is not marked very well. Once o was settled it was fantastic. I really enjoyed the balcony it was private and a great place for a glass of wine.
- 5/5
It was great with the exception of the cost of parking. I had a hard time figuring out where to park. The building is not marked very well. Once o was settled it was fantastic. I really enjoyed the balcony it was private and a great place for a glass of wine.
- 5/5
Excellent stay. Great service from staff.
- 5/5
Excellent stay. Great service from staff.
- 4/5
Excellent location, amicable staff, comfortable beds, little expensive but worth it.
- 4/5
Excellent location, amicable staff, comfortable beds, little expensive but worth it.
- 3/5
Paid a room upgrade charge to only get no sleep due to AC not staying on in the month of May, blinking smoke detector light above the bed area. Called to have fixed and they couldn't have matienance come out until the morning. Left early. Staff was very friendly and tried to accommodate with extra bags of ice and complimentary water.
- 3/5
Paid a room upgrade charge to only get no sleep due to AC not staying on in the month of May, blinking smoke detector light above the bed area. Called to have fixed and they couldn't have matienance come out until the morning. Left early. Staff was very friendly and tried to accommodate with extra bags of ice and complimentary water.
- 5/5
Good service
- 5/5
Good service
- 5/5
I was pretty impressed with this property. Maybe I got lucky, but all the staff and front desk workers were all very friendly and outgoing people and they all seemed to be in really a good mood the three nights I stayed there. It was very noticeable. The room was nice and the rooftop bar is very cool to look out over the city. I was definitely impressed with this Hotel.
- 5/5
I was pretty impressed with this property. Maybe I got lucky, but all the staff and front desk workers were all very friendly and outgoing people and they all seemed to be in really a good mood the three nights I stayed there. It was very noticeable. The room was nice and the rooftop bar is very cool to look out over the city. I was definitely impressed with this Hotel.
- 5/5
Great staff!!!
- 5/5
Great staff!!!
- 5/5
The hotel is very pretty and the staff was friendly and helpful. Overall we had a great experience! There were a couple of minor inconveniences I will mention. There was not a microwave in the room. It would have been helpful to have atleast 2 towel hooks in the bathroom and a 2nd mirror in the room so more than 1 person can get ready trying to share 1 in a tiny bathroom. There should also be a fan in the bathroom. These items are common in other hotels I've stayed in
- 5/5
The hotel is very pretty and the staff was friendly and helpful. Overall we had a great experience! There were a couple of minor inconveniences I will mention. There was not a microwave in the room. It would have been helpful to have atleast 2 towel hooks in the bathroom and a 2nd mirror in the room so more than 1 person can get ready trying to share 1 in a tiny bathroom. There should also be a fan in the bathroom. These items are common in other hotels I've stayed in
- 5/5
Really nice hotel with good amenities and very clean. Only thing that was a bit of a small inconvenience was that the AC did not get as cold as I wanted but overall very nice hotel that I would definitely stay there again.
- 5/5
Really nice hotel with good amenities and very clean. Only thing that was a bit of a small inconvenience was that the AC did not get as cold as I wanted but overall very nice hotel that I would definitely stay there again.
- 5/5
Very clean, had a fitness center. Close to down town and many places. Can commute by scooter to 6th street and restaurants near by. Has a pool and lounge in the 11th floor.
- 5/5
Very clean, had a fitness center. Close to down town and many places. Can commute by scooter to 6th street and restaurants near by. Has a pool and lounge in the 11th floor.
- 5/5
The smell of cleanliness
- 5/5
The smell of cleanliness
- 5/5
I had an amazing stay here. Excellent service. We had access to the Otis Hotel rooftop bar and swimming pool. I was able to park my car safely during my stay in the parking garage. All around a wonderful experience.
- 5/5
I had an amazing stay here. Excellent service. We had access to the Otis Hotel rooftop bar and swimming pool. I was able to park my car safely during my stay in the parking garage. All around a wonderful experience.
- 1/5
Was having difficulty with parking, the price was way to high.
- 1/5
Was having difficulty with parking, the price was way to high.
- 5/5
Beautiful rooms and very helpful and polite staff. My son was performing at a state competition and AC Hotel let me leave my car in the parking garage, after checkout, so we would not have to worry about finding new parking and our son could concentrate on his upcoming speech au UT. We will stay at this hotel anytime we go back to Austin.
- 5/5
Beautiful rooms and very helpful and polite staff. My son was performing at a state competition and AC Hotel let me leave my car in the parking garage, after checkout, so we would not have to worry about finding new parking and our son could concentrate on his upcoming speech au UT. We will stay at this hotel anytime we go back to Austin.
- 2/5
Hidden fees and mystery charges that don't appear until it's too late. Only hotel I've ever had a pricing discrepancy with. Great stay but not worth the financial hassle.
- 5/5
The AC is so convenient to UT campus, has good food, staff is friendly and rooms nice and clean.
- 5/5
The AC is so convenient to UT campus, has good food, staff is friendly and rooms nice and clean.
- 5/5
It was honestly a really great stay note all parking is paid something j just forgot to check also theres one microwave in the whole building if you even need it theres a million food spots all walking distance just little things lol. But everything was made up for with the nice room and mostly the staff, they are AMAZING amd overly helpful & welcoming in the best way. overall my stay was great id recommend again
- 5/5
It was honestly a really great stay note all parking is paid something j just forgot to check also theres one microwave in the whole building if you even need it theres a million food spots all walking distance just little things lol. But everything was made up for with the nice room and mostly the staff, they are AMAZING amd overly helpful & welcoming in the best way. overall my stay was great id recommend again
- 5/5
The hotel is conveniently located in west campus. I appreciated how valet and a very close public parking garage are options. The staff was so courteous and kind. Pratik was friendly and made the check out process pleasant and easy. Overall hotel is clean, great breakfast options and the ambiance of the entire place was calming and relaxing. Thank you!
- 5/5
The hotel is conveniently located in west campus. I appreciated how valet and a very close public parking garage are options. The staff was so courteous and kind. Pratik was friendly and made the check out process pleasant and easy. Overall hotel is clean, great breakfast options and the ambiance of the entire place was calming and relaxing. Thank you!
- 5/5
Clean, great staff, great rooms and walking distance to the university. The restaurant food is very good
- 5/5
Clean, great staff, great rooms and walking distance to the university. The restaurant food is very good
- 1/5
Took forever to check in. Ordered an easy room service order and it took over an hour.
- 1/5
Took forever to check in. Ordered an easy room service order and it took over an hour.
- 5/5
Walkability and room cleanliness
- 5/5
Walkability and room cleanliness
- 5/5
Nice
- 5/5
Nice
- 5/5
Stayed here for a short trip and enjoyed it very much!
- 5/5
Stayed here for a short trip and enjoyed it very much!
- 5/5
Great Property. Great Value
- 5/5
Great Property. Great Value
- 5/5
Nice interior finishes. Comfortable.
- 5/5
Nice interior finishes. Comfortable.
- 5/5
I expected a better breakfast but otherwise it was a wonderful experience.
- 5/5
I expected a better breakfast but otherwise it was a wonderful experience.
- 5/5
Self parking was too expensive
- 5/5
Self parking was too expensive
- 5/5
Good location, simple but it has everything you need.
- 5/5
Good location, simple but it has everything you need.
- 3/5
Beds too hard. Too firm. Load street
- 3/5
Beds too hard. Too firm. Load street
- 4/5
Good location. AC is clean, yet sparse. Parking fee of $50/night is nuts.
- 4/5
Good location. AC is clean, yet sparse. Parking fee of $50/night is nuts.
- 5/5
The hotel was amazing. The staff was excellent and the bar/restaurant were amazing. From check in to check out it was a fantastic experience.
- 5/5
The hotel was amazing. The staff was excellent and the bar/restaurant were amazing. From check in to check out it was a fantastic experience.
- 2/5
Next, I paid for breakfast in advance but was told that we only would receive breakfast the first day because we didn't get breakfast on the day we check out. I've traveled all over the world and have never stayed at a hotel with this policy. Also, the prices for the restaurants online were not the same as on the menus in the venues. We heard other guests complaining about this, too. Some of the wine, for example was twice the cost during happy hour as was stated on the menus. We didn't complain while we were there (except about the charging stations) because the staff was absolutely lovely, and these things are clearly above their pay grades. But, lesson learned. Won't stay here again,
- 2/5
Next, I paid for breakfast in advance but was told that we only would receive breakfast the first day because we didn't get breakfast on the day we check out. I've traveled all over the world and have never stayed at a hotel with this policy. Also, the prices for the restaurants online were not the same as on the menus in the venues. We heard other guests complaining about this, too. Some of the wine, for example was twice the cost during happy hour as was stated on the menus. We didn't complain while we were there (except about the charging stations) because the staff was absolutely lovely, and these things are clearly above their pay grades. But, lesson learned. Won't stay here again,
- 5/5
Convenient location
- 5/5
Convenient location
- 5/5
Nice little hotel with a great view from the rooftop. Unfortunately, the service up there isn’t very welcoming — not surprised it’s never busy. Could be much better with a friendlier staff.
- 5/5
Nice little hotel with a great view from the rooftop. Unfortunately, the service up there isn’t very welcoming — not surprised it’s never busy. Could be much better with a friendlier staff.
- 5/5
Staff was exceptionally helpful, great location
- 5/5
Very nice hotel, near the concert venue
- 5/5
Very nice hotel, near the concert venue
- 5/5
Friendly super helpful staff. So clean. Quiet floors and fun restaurant bar well located for campus visits
- 5/5
Friendly super helpful staff. So clean. Quiet floors and fun restaurant bar well located for campus visits
- 2.5/5
Location Too few amenities
- 3/5
Close to college I feel they are money hungry. They charged my card 25.00 in case I wanted to buy something at the hotel. If i did not I would lose my money.of course that was not in my price when I booked the room. So it was hidden charge.
- 4/5
My Stay was great , very nice and up to date hotel. Defiantly would stay here in the future.
- 4/5
My Stay was great , very nice and up to date hotel. Defiantly would stay here in the future.
- 4/5
We have stayed at this hotel many times. Great location.
- 4/5
We have stayed at this hotel many times. Great location.
- 4/5
Great location. Clean and quiet
- 4/5
Great location. Clean and quiet
- 4/5
Very clean, but small and very noisy throughout the night.
- 5/5
I loved this hotel, good customer service and the room beds are so comfortable!!
- 3/5
I’ve never paid $50 for parking in Austin, especially somewhere that’s not downtown. Got hit with charges they couldn’t explain. I definitely will never stay here again. The hotel wasn’t even that nice for the price
- 5/5
Carmela Walker
- 4/5
The location is great if you’re visiting the Capitol or UT Austin. We added on breakfast to our room stay as an additional cost which was worth it as we had breakfast at the Acre 41 restaurant which is attached to this hotel.
- 5/5
Nice property . Good location and great service
- 5/5
Always amazing staying here. Very clea, professional and friendly staff
- 5/5
Staff was absolutely amazing!
- 5/5
Amazing!
- 4/5
The hotel is pretty however i did not anticipate having to pay $50 a night for parking and the bathroom is an open concept so zero privacy. Only thing you get is a sliding door for the toilet but the shower can be seen by anyone in the room unless you are on the bed staring directly ahead. Was fine for my husband and I but someone coming with a friend may not appreciate have zero chance for privacy.
- 4/5
Had a good stay, that was really conveniently located to campus. The bar and restaurant downstairs are great, but checking in is a little confusing for the AC side of the hotel (compared to the Otis) since the lobby is on the second floor, and there is no bellman to help with luggage from the valet.
- 5/5
Great service all around , from the front desk to the valet drivers!
- 4/5
The service was excellent and the room comfortable. Seems to have been a little more pricey than some of the other hotels but most likely due to location, which is why we chose it. The location was great for the venue we were visiting. The restaurant on site was decent but really pricey as were the drinks.
- 5/5
Nice Hotel. Well located. Clean, modern, new.
- 5/5
Confusing lobby since two hotels merge together.
- 5/5
Very good Hotel
- 4/5
Great stay- good location and loved Austin!
- 5/5
Everything about our stay was fantastic! Staff was so kind to give us little treat bags. We loved the hot chocolate and cookies, too! Top notch in everything!
- 5/5
Staff was amazing
- 5/5
Loved it!!
- 5/5
A Facilities and services
- 3/5
The room was way too hot to sleep comfortably. We could not get it to come on when we needed it. It was not a good nights sleep at all. The thermostat said 65 but that was an out right lie. It was more line 75/77 in that room. The air would kick on once an hour maybe 45 min so your constantly taking covers off putting covers on. Just too terribly hot in our room.
- 1/5
Location Coffee pot was located where there was no electric outlet as well as the iron and ironing board. There was no hand soap at the sink or anywhere to be found. Lousy view of the top of the gross building below us and was woken up about 4:00 am to a popping sound that I assume was trash trucks dumping dumpsters. I was charged more on my debit card than the invoice and will be investigating that issue. For a $340.00 charge, I have stayed in better hotels for less. So disappointed!
- 4/5
Staff was very nice and helpful, great location
- 5/5
Parking is expensive ($50). Construction in area causes delays. The only is lighting above sink is wrong making putting on makeup a challenge. This is a more open concept. A curtain between shower and bathroom would be nice. Great rooftop bar at adjoining hotel! Very close to arena and UT.
- 5/5
Wonderful day!
- 5/5
We had a great time! Room was clean and comfortable coming back! Very spacious and tons of places to get ready in the morning. Front staff was great and very informative, they answered all our questions!
- 4/5
Easy and convenient to UT
- 5/5
Very clean and very nice Staff.
- 5/5
This was an all around clean,quiet and very pleasant place to stay. It will be my go to whenever I’m in Austin.
- 5/5
Room with modern bathroom (shower with glassdoor) and beautiful view of UT Campus
- 1/5
This is my last time staying here. While the location is great, I can’t justify the nightly rate for such an average room. Every 20 minutes I hear a slamming sound like a cabinet door is being shut, housekeeping skipped us in the morning. Oh well, plenty of other options
- 4/5
Is very near to the university
- 5/5
Super friendly staff and professional.
- 5/5
good
- 5/5
healthier breakfast
- 5/5
Great place to stay near the university!
- 5/5
I'd like to express my special thanks to Makayla at the front desk - her service was outstanding. She helped me navigate through the booking website to complete my reservation and made it look effortless. She cleared the confusion between the two hotels which are located next to each other. Her warm, friendly manner and efficiency made check-in a breeze. Makayla's exceptional service set a great tone for my stay.
- 5/5
Great! As always
- 5/5
Wonderful atmosphere for family gatherings
- 5/5
Property was quiet with a good local for dining. Beautiful bar & areas for seating while meeting with family. Loved the piped in music in the lobby. Complimentary water was a big plus