Holiday Inn Express & Suites Williams by IHG

Air conditioner would blow cold then hot again. Never truly got cold. Pool and hot tub were not working. The breakfast was decent for a continental breakfast.

Let's start with the room. We booked based on the listing stating the room sleeps 6. What we got was a pullout couch with a twin mattress. A twin. For a room that supposedly accommodates six people. I don't know how Holiday Inn's math works, but it doesn't work for families. And that twin pullout? You could feel the springs through the mattress with the lightest touch. I have photos. Both queen headboards were in embarrassing condition, with large chunks of faux leather peeling off all over them. Again, I have photos. This is not normal wear and tear. This is a room that has not been maintained and should not be rented to paying guests. But the real low point was one particular staff member. I don't use the word "awful" lightly. This person was rude, dismissive, and completely indifferent to our concerns. No attempt to help, no apology, no accountability. It was stunning. I've given Holiday Inn the benefit of the doubt for years. Not anymore. Save yourself the frustration and book somewhere that actually delivers what it promises.

The gentleman working the desk was a really great guy. Sent my teenager in to ask for a luggage cart, when she came out to tell us one would be returned soon the desk guy walked out with one just behind her. The room was very comfortable, and breakfast was delicious. All around nice stay.

The pool has been broken since November 2025! So you can’t use it! Was suggested that we go to the Aquatic Center ( which cost more ) but that was a nice place for the grandbaby.

We came in last minute late at night. Parking and Check in was quick and easy and the front desk was helpful. My room was a tad disheveled, with a bench being pulled out away from the wall when I entered and one of the queen beds looked like someone had been sitting on it. I also did find a long piece of hair in my bedding when I pulled back the covers. The room was fairly clean otherwise but routine it’s 12 maintenance on carpeting, caulking, and furniture, such as headboards was lacking. I was able to adjust the temperature easily which was a plus. The continental breakfast was very good, plentiful, and nicely set up. The walls were thin and I could hear the tv in the next room. Check out was a breeze and the staff were very polite.

Breakfast was good. Had fresh , hot items There was a roach in the eating area and also in one of three rooms that were booked. The property looked run down and had a strong old musty oder in the rooms. Overall could be improved greatly

Breakfast was ok…

The front desk staff were not very professional. They came across as being bothered from the time we entered until we left. Stayed two days. No coffee pot in room and when asked about it she said…we did away with that but if you really need one you can borrow one. There is coffee 24 hrs a day. The TV with the two controllers was very difficult to use. I would never stay there again.

Unfortunately, my experience was negatively impacted by the management. I was incorrectly charged on my credit card even though I had already paid through Expedia. When I contacted the hotel to resolve the issue, they were not helpful and instead suggested that I avoid using Expedia in the future and book directly with them. Although Expedia was able to step in and have most of the charges reversed, the hotel retained a portion of the funds without providing a clear explanation. This lack of accountability and poor customer service from management was disappointing and overshadowed an otherwise good stay.

Needs to have the elevator working 24/7. Kept breaking down

Superb

checkin late and guy is sleeping in the back waited 30 min for checkin

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We had a great day at the hotel and the breakfast was delicious

Within walking, distance of dining options

The full breakfast was delicious & convenient

Pool and jacuzzi were out of service, toilet in our room wouldn't flush right most of the time and actually clogged the morning we were checking out.

Great location High rates in comparison to others, hard beds. Pool and hot tub has been out of service for quite sometime now.

Very good

The front desk red head girl neveah was beyond extremely rude! I called down from my room asking about why I was charged extra for the room and she wouldn’t give me an answer . Then hung up on me. I went down in person to ask for a manager and she refused and would not even look up at me when talking to me . I never received a call from a a manager at this location even after reporting this to the customer service line . The absolute worst customer service I have ever received. Also when booking the room I was never told the pool and hot tub were closed, I have kids and after a long trip they expected to swim, but we found out upon check in the pool was closed down . The room was not clean and fabric was torn on the bed. Definitely will never stay here or recommend to anyone !